Name: Garner Hotel Paducah West by IHG
Address: 145 McBride Lane Paducah, Kentucky, 42001, US

6/10

Pleasant

24 Jul 2026

William

First- the fresh ground coffee was a big plus!! But the room was gross- body hair in the shower, sink, bed, etc. and the lady at the front desk was not welcoming at all. Instead she rudely barked out fees I would be required to pay if they find pets or smoking in the room (no chance of me having either). But hey- coffee was great!!

8/10

Excellent

24 Jul 2026

Courtney

The staff was friendly and helpful. The room was clean and bed comfortable, will definitely come back

8/10

Excellent

21 Jul 2026

william

Nice place plenty of restaurants ,with in walking distance,only complaint,they charged me 30 dollars ,,for my small dog , when i made reservation,it was included in price,when i arrived at motel,they uncharged me

Pet

10/10

Exceptional

20 Jul 2026

Kristin

Very clean hotel. Good breakfast ! Very friendly staff. Will be saying again !

Partner

2/10

Poor

17 Jul 2026

Lorraine

The beds were the worst we have ever slept on. The first night I only got 2 hrs. Sleep. They were so hard we were both very uncomfortable. The toilets were so low they were hard to get up and down from. The flow was slow as well.
We liked all the staff members we met. The breakfast was fine. But the beds and toilets were not acceptable.

Partner

6/10

Pleasant

14 Jul 2026

Anthony

Clean room, plenty of parking, washer and dryer which was next to our room. Great location for nearby restaurants
The breakfast was lacking especially because the waffle maker was not working

Family_with_children

10/10

Exceptional

12 Jul 2026

Taina

N/A

8/10

Excellent

12 Jul 2026

Thomas

Clean room

Partner

10/10

Exceptional

10 Jul 2026

Richard

The staff was great helping me to move some reservation issues around.

Self

10/10

Exceptional

08 Jul 2026

Paula

Very friendly. Nice place

Partner

4/10

Poor

07 Jul 2026

Gerardo

Bed sheets smell like someone just slept there. $100 incident fee, I wish it was $20 like hampton in.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Phillip

Great Staff!

Family

10/10

Exceptional

19 Jun 2026

David

Clean room and a good breakfast

Partner

8/10

Excellent

15 Jun 2026

Michael

The hotel staff were friendly. The room was clean. The breakfast was good. In general, this hotel met our needs as a place to spend the night as we were passing through town. The thermostat did not seem to work, so the room was cold. We made due, but it could have been a bit warmer.

Friends_and_family Family

6/10

Pleasant

18 May 2026

Brandon

This hotel is just okay. The property was well maintained. The room was average but since they allow pets there was quite a bit of pet hair on the floors and in the beds. The bathrooms are clean and stocked with the necessities. The noise level from outside and inside the hotel seemed a bit higher than ordinary, so if you’re a light sleeper beware. Breakfast was what you’d expect from a hotel. Overall the stay was just okay but if I’m ever back in town I’d probably stay somewhere else.

Friends_and_family Family

10/10

Exceptional

17 May 2026

William

Good stay with pets. Very friendly

10/10

Exceptional

15 May 2026

Craig

Clean rooms
Proximity to restaurants
Parking

Business

10/10

Exceptional

14 May 2026

Kong

Stayed 1 night on a road trip. Nice hotel, good facilities, friendly staff.

Family_with_children

10/10

Exceptional

28 Apr 2026

Katherine Elizabeth

Our room was super clean and up to date! The front desk staff were super polite and efficient! They were able to quickly solve our problems with accessing the internet! The breakfast was just what we expected - and the staff in the breakfast area were super friendly!!! The parking was plentiful and safe! We were very pleased with our two night stay!!!

Family

8/10

Excellent

24 Apr 2026

Neil

The breakfast was good. And the staff was super helpful.

10/10

Exceptional

22 Apr 2026

Lisa

The hotel was clean, well maintained, great breakfast, friendly helpful staff, comfortable beds. We would stay again next time we stop in Paducah.

Family_with_children

4/10

Poor

13 Apr 2026

Wanda

Unfortunately, this hotel now caters to traveling sports teams. There were MANY unsupervised children running throughout the hotel (inside and out) and well into the night.
The staff addressed our concerns by moving our stay to an upper floor where they were supposedly not staying. Wrong! These hoodlums ran, unsupervised, everywhere!!
We loved staying here twice a year, but no more.

Partner

6/10

Pleasant

06 Apr 2026

John

The first room we were assigned was not ready for use, the second room had a very dirty floor, orange peels under the desk - however, Amy, the cleaning staff woman, came in and cleaned it up very nicely and was extremely courteous.

10/10

Exceptional

06 Apr 2026

Shannon

The room was clean. The mattresses on both beds are in need of changing out. The breakfast was not great. There are close options. The pool is nice.

6/10

Pleasant

29 Mar 2026

Rebecca

We arrived late night after driving for 7 hours to learn that they had overbooked and given our room away. They didn't have another suite to replace it, so our 6'3\" exchange student that was traveling with us had to sleep on a little cot that could only be placed right in front of the bathroom door. There was a reason I had booked a suite with a separated area for him to sleep in.
After all that we didn't get to sleep until after 2am and then I was awoken at 6am by the guests above us. You could hear every single step they took. Needless to say all of this was frustrating, but the staff was nice and the room was clean. They definitely need to work on their system though, that allows for them to overbook and give away rooms that guests are planning on.

Friends_and_family Family

2/10

Poor

26 Mar 2026

Mary

It was very noisy. I was moved twice and the third one was extremely noisy. It sounded like some kind of construction within the building. They had no drinking water in the room are on the floor you had to go to the first floor to get coffee or water I am diabetic and had left my food that I ordered in the room that I moved from called the front desk to ask if someone could bring my food from the refrigerator in the last room I was in because I no longer had access to the room I was told no and later when I called and asked again, I was told no and I asked could they let me go in the room and retrieve my food from the refrigerator. The young lady asked Somone and replied yes, the staff was cordial. when booking the room I asked for a suite and paid for a suite and explain to them at that time. I had lost my brother and needed a room where I could just rest before going to my granddaughter‘s. That’s when I was told the hotel was quiet, that was why I chose the gardener hotel but this. was quite a different situation.

10/10

Exceptional

25 Mar 2026

CARLA

Very nice hotel and conveniently located.

Partner

10/10

Exceptional

22 Mar 2026

Angie

Rooms very clean. Friendly staff. Good parking.

Family

8/10

Excellent

22 Mar 2026

Amanda

The hotel was very clean. All staff were extremely friendly and hospitable. The breakfast was excellent.The only downfall was our room placement. We were directly by the elevator that was quite noisy along with all the floor traffic which led to sleepless nights including being right over the pool area.

Partner

8/10

Excellent

09 Mar 2026

Charles

Cold weather, hvac kept room comfortable. There was only two kleenex in the box, Room was not up to Holiday Inn Express standard, but the pillows and mattresses were excellent. Breakfast adequate, but less than expected.

Friends

4/10

Poor

07 Mar 2026

Jenni

Did not receive the hold charge back after check out. It have been a week.

Family_with_children

2/10

Poor

04 Mar 2026

Crystal

THE BEDS ARE HARD AS A ROCK!

Partner

10/10

Exceptional

03 Mar 2026

Jack

Great staff

Partner

6/10

Pleasant

03 Mar 2026

Terra

Ok, the rooms were nice but the floor was so dirty. I also was told that our $100 damange deposit would be put back into my account the day we checked out. It is now 2 days since we checked out and I haven't received anything.

Partner

8/10

Excellent

03 Mar 2026

Alan

The room was clean

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

Ginger

The elevator was quite noisy and the bathroom in the room was very small. The suite was laid out nicely and the bed was comfortable but I probably wouldn’t stay there again.

Partner

8/10

Excellent

01 Mar 2026

Renee

Hotel was clean and the staff was very friendly. The woman in charge of breakfast was so friendly and really took care of everyone in the breakfast area. My only comment would be that the walls seemed a little thin - you could hear people in the hallway and other rooms. Worth the money though to stay here.

Pet

10/10

Exceptional

28 Feb 2026

thomas

Great facility, comfortable and clean room

Partner

2/10

Poor

28 Feb 2026

Gregory

Pre booked and pre paid for a King suite room a week in advance. Upon arrival, it got sold out from under me. When they assigned us a sub standard replacement, the room still had leftover food in the refrigerator from the last guest. My wife and I will never stay there again.

Partner

8/10

Excellent

26 Feb 2026

Chris

Comfortable beds. Cleanliness. Breakfast was horrible and our room was by the noisy ass elevator.

10/10

Exceptional

22 Feb 2026

David

Clean room, nice staff. good stay

10/10

Exceptional

18 Feb 2026

John

Yes

Partner

10/10

Exceptional

15 Feb 2026

Robert

Hotel seemed new or recently remodeled; large flat screen tv; spacious rooms; nice beds; good breakfast

Business

6/10

Pleasant

03 Feb 2026

Brennan

The room was clean, everything in the room was in good order. The breakfast has only half available. Coffee machines were out of order, no orange juice, scraps of bacon, and very limited other options. Ended up going out and buying breakfast.

Business

10/10

Exceptional

23 Jan 2026

Nicolas

Great hotel

Business

10/10

Exceptional

16 Jan 2026

Harley

excellent

Leisure Partner

10/10

Exceptional

15 Jan 2026

Erica

Breakfast was fresh but not great variety. Room was extremely clean. Staff was friendly.

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Roy

Very Clean. Had great pool times for our family. Was comfy. And the staff was all pleasant. First time there and we were impressed.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Sandra

Yes and yes.

10/10

Exceptional

28 Dec 2025

Patricia

So clean everywhere! Room was very nice, spotless, well stocked and very spacious. I use a wheelchair and I was able to easily move around the property. So pleased that we’re already planning our next trip!

Friends_and_family Family