Hotel Grey

Luxembourg , Luxembourg
Luxembourg, 4 Rue Joseph Junk
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Regina

Nice to have an airport pickup/drop-off shuttle for guests. Love this cozy all adult hotel.

Partner

8/10

Excellent

08 Mar 2026

Richard

Pool was very nice. Staff friendly and helpful.

10/10

Exceptional

06 Mar 2026

Michael

Excellent location! Clean hotel with very friendly staff

Family

8/10

Excellent

04 Mar 2026

Alyeta

Lovely hotel, but very loud at night and early morning

Partner

8/10

Excellent

03 Mar 2026

Kyle

Clean, good location

4/10

Poor

02 Mar 2026

Anthony

Not worth the money. Quality of the property did not match the description or photos. Amenities were lacking.

10/10

Exceptional

01 Mar 2026

Sarah

Clean room. Beach access. Everything was in walking distance.

Partner

4/10

Poor

01 Mar 2026

Barry

Our hotel room didn't have hot water. We reported the problem and the front desk staff was less than pleasant about our report. It turned out the entire hotel didn't have hot water. So, we went out to dinner and then returned several hours later. Upon our return, the staff assured us that the problem was fixed. It wasn't. We finally got hot water the next morning. The staff refunded the resort fee for two nights. Beyond hot water, the room was meh and the pool is quite tiny. We've stayed in a lot of hotels in Miami Beach; we won't be returning to the Hotel Greystone.

Partner

10/10

Exceptional

01 Mar 2026

Pradeepa

Clean & conveniently located

Friends

10/10

Exceptional

28 Feb 2026

Peter

The room was ridiculously too small for a normal booking Otherwise rest of hotel was nice

Partner

4/10

Poor

28 Feb 2026

Mikael

The front desk staff was unprofessional, the room smelled moldy, there was no noise cancellation in any direction and the music from the next door nightclub kept me awake throughout the night. This is a 2-star motel at best.

Self

10/10

Exceptional

28 Feb 2026

Deshaia

Great stay!

Friends

8/10

Excellent

28 Feb 2026

divya

Location is great. Staff is friendly

Friends

8/10

Excellent

27 Feb 2026

Nina

Beautiful art deco hotel in a quieter, less crowded area of South Beach.

Friends_and_family Friends

10/10

Exceptional

26 Feb 2026

Pablo

Clean, great location

10/10

Exceptional

26 Feb 2026

Giselle

Amazing room, fantastic staff (esp Danielle and Tanya) and so convenient.

Business Self

2/10

Poor

25 Feb 2026

Jonathan

Room was very noisy. You could hear everything happening on the streets. Staff was nice and very helpful and the food options were good. Rooms were very, very minimal.

Self

6/10

Pleasant

24 Feb 2026

Terri

I love a good boutique hotel, but we were underwhelmed by this property. The rooftop pool was the best part by far. Lobby is a bit worn. Room was extremely tiny- not even enough room to lay our suitcases out. Door to room opened to outside like a motel. Bathroom pocket door wouldn’t stay closed. No hot water for almost the entire first day- hotel did give us a partial refund as a result, but only when requested.

Partner

10/10

Exceptional

21 Feb 2026

Ginger

Very helpful, friendly staff . Clean rooms , great location!

Partner

2/10

Poor

21 Feb 2026

William

The room was incredibly small, noisy, no amenities like a coffee maker, etc, the front desk staff upon arrival just handed us the room key and said take your luggage through that door and follow the walkway outside down to no staff to help with luggage or to show us to our room, the hotel is a party hotel with people partying late until 2AM nightly, all the hotel said was it's south beach, to be expected.

Partner

10/10

Exceptional

21 Feb 2026

Deborah

Although I did give it five stars we did have issues that were immediately remedied. Two days with no hot water and our resort fees were credited for those two day. Room was not cleaned until late in the day while we were getting ready to go out. But they brought cleans towels and whatever we needed. Overall the rooms were clean, front desk staff very professional. Bartenders at the pool, Savo and JJ were so fun and professional. Fred made sure we had everything we needed. Beach access easy and roof top pool was amazing with a view. Our room had a hot tub on the balcony and soooo nice. The only thing outside on the balcony at the hot tub was the noice from the roof and the bar that is located right next to the hotel and it was loud at night.
Would however stay again at The Greystone as the location was perfect from the beach, Ocean Dr., Espanada Way and Lincoln way shopping.

Friends_and_family Friends

10/10

Exceptional

20 Feb 2026

Anna

Rooms were very clean staff was excellent and the rooftop bar was the perfect little spot to hangout with a pool, bar, chairs, food and drink. Would definitely comeback. 2 min walk to the beach !!

Family

10/10

Exceptional

19 Feb 2026

Yvonne

Room was spotless, staff were very friendly.
Thou no hot water one day, so they refunded resort fee for the day.

Friends

10/10

Exceptional

16 Feb 2026

Deborah V

We were only in Miami for one night but the hotel was lovely and the staff accommodating

Partner

10/10

Exceptional

16 Feb 2026

Frankie

Very comfortable beds, nice room, helpful staff, lovely roof top bar, great location, valet parking, easy check in and out

10/10

Exceptional

12 Feb 2026

Guy

Room was specious. Staff were extremely nice

Partner

10/10

Exceptional

10 Feb 2026

Ruben

The room was spotless , every single person in the entire hotel were AMAZING. I'M so sorry i didn't get all the names because every single person was incredible. Thank you

Leisure Friends

10/10

Exceptional

10 Feb 2026

Bethany

Staff. Bed courtyard was great

10/10

Exceptional

09 Feb 2026

Valerie

Great hotel, good location. Great access to the beach love the little pool and the people at the front desk were amazing bedrooms were great very clean.

Leisure Friends

10/10

Exceptional

08 Feb 2026

Sean

Beautiful restored property in the heart of South Beach. Location was awesome, walk to tons of restaurants and the beach is just a block away. Great cocktails and the rooftop pool and patio was perfection. Will def stay again!

Friends_and_family Friends

10/10

Exceptional

05 Feb 2026

Tim

Great stay!

8/10

Excellent

03 Feb 2026

Amanda

Julie was awesome, service was great. Excellent location. A little noisy due to the bar next door.

6/10

Pleasant

03 Feb 2026

Thi Phuong

sheet was not put on right , noisy from outside the door.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Kelly

Julie was very kind and attentive to every need we had. She is an asset to this hotel!

Partner

8/10

Excellent

02 Feb 2026

Douglas

All real nice helpful and clean. Party area so a bit noisy from our room next to main street

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Dennis

An enjoyable experience - clean, comfortable room in excellent South Beach location.

Business

8/10

Excellent

28 Jan 2026

Wendy

Room was clean. The only thing I didn’t like was my room was right next to the elevator. The doors practically touched so I heard everyone coming and going.

Business

10/10

Exceptional

26 Jan 2026

Hiemi

Yes very clean

6/10

Pleasant

26 Jan 2026

Carla

Staff very friendly and helpful. Location convenient but NOT quite as advertised. Apparently mufflers are not required on cars in Miami. Street noise and bar/ disco made sleep almost impossible. Bed was like sleeping on a concrete floor. No room service. But a cafe in the courtyard had coffee pastries etc. again, staff very good. But place just not for us.

6/10

Pleasant

25 Jan 2026

April

This is not my first stay with Hotel Greystone, last year we stayed in one of the loft suites with an outdoor terrace & jacuzzi - we loved it. The lobby is beautiful & overall the hotel is clean. This time around I booked a basic room and it was a bit lacking in amenities. There were no washcloths or hand towels in our tiny room. Our room was located very close to a courtyard and the street. I could hear full conversations from outside at all hours. On the plus side we were given a free bottle of wine with a nice handwritten card at check in. The staff is very friendly and courteous. I would not stay here again unless it’s within one of the upgraded rooms, it was a very different experience.

Partner

2/10

Poor

24 Jan 2026

Padideh

Overall, this stay resulted in 0/10 satisfaction with both the hotel and the booking experience through Expedia. From check-in to departure, 100% of the interactions we had with hotel staff were negative, unhelpful, or openly rude, particularly when staff learned that our reservation had been made through Expedia rather than directly with the hotel.

The most significant issue involved the breakfast charges. We were charged $80 per night for breakfast purchased through Expedia. For this price, the breakfast offering was extremely limited—so limited that we were not even permitted to select two pieces of fruit. By comparison, guests who purchased breakfast directly at the hotel paid less than $25 total for two people, representing a price difference of more than 200% for an inferior product. Despite this, we were informed that we could not cancel breakfast for the remaining days solely because the reservation was made through Expedia, even though the service was clearly not being used.

In addition to misleading charges, we experienced double billing. The hotel charged our card two separate times for the same stay. Even after providing clear bank transaction records and contacting our bank directly, hotel management refused to resolve the issue on site. Instead, we were told that we would need to “follow up on Monday” for a refund after payment was forced, creating unnecessary stress and uncertainty. At no point was an immediate resolution offered.

Business Family

8/10

Excellent

23 Jan 2026

Deirdre

The room was fantastic and all the staff were terrific. We had an issue one day with our hot tub but they came up and reset it and it was fine by the next morning. We loved the hotel bar and had a lovely dinner in the fancy restaurant.

Leisure Family

10/10

Exceptional

23 Jan 2026

Sandra

Amazing staff, great location. Only downside to courtyard room is noise starts at 7:00am. Music is playing and lots of people going to cafe. Get a tower room if possible.

Leisure Friends

10/10

Exceptional

20 Jan 2026

Jessica

No free breakfast but had 50 credit voucher … staff was great … Julian and Marco are front desk around the clock … and Sava at the bar was friendly and welcoming .. great vibes … I use to stay at national
But goig to give greystone a try from
Now on

Leisure Friends

10/10

Exceptional

19 Jan 2026

Wendy

The hot tub was amazing!! We loved the rooftop bar. Only stayed overnight, but loved the hotel.

Partner

8/10

Excellent

19 Jan 2026

Rimbert

Took off a star because the room I had was smaller than normal. I rented a two bed room and the room was just enough for the two beds and a chair in the corner. There is no desk or kitchen. The beds were a little low to the floor than what I normally expect. It is modern but I'd rather have more room.

Leisure

8/10

Excellent

11 Jan 2026

ALEXANDER

Checkin and friendliness of staff (Julie) was great! Only issue from inside room 402 we could hear all outside noises. Room location was not great.

Partner

10/10

Exceptional

10 Jan 2026

Lawrence

Valet parking great

Partner

8/10

Excellent

10 Jan 2026

Leland

Staff were excellent. Room was amazingly clean and beautiful. Unfortunately, we could hear other guests in the hallway at night, so the walls aren't terribly soundproof.

Partner

10/10

Exceptional

09 Jan 2026

Jonathan

Great location. Very friendly and attentive staff and front desk. Nice roof top and friendly bartender. Nice VIP perks. Would stay again.

Leisure Partner

6/10

Pleasant

08 Jan 2026

Daniel

Friendly staff. It looks like a motel and quite noisy plus hidden fees. Very clean in general

Partner

10/10

Exceptional

08 Jan 2026

Mahek

Good location, nice beach access.

Leisure Family

8/10

Excellent

06 Jan 2026

Melanie

Staff very friendly and helpful in the choice of restaurant. Room was clean. Pool ok but the water is very cold

Partner

10/10

Exceptional

04 Jan 2026

Camilla

Beautiful place, wonderful staff and great location. We were pleasantly surprised and impressed with the access to the private hot tub. We would definitely stay again!

Leisure Family

10/10

Exceptional

04 Jan 2026

CHERYL

The staff was helpful and extremely courteous! Which has been refreshing since so many props that work in nearby shops and restaurants can be rude. I would definitely stay here again.

Leisure Partner

8/10

Excellent

04 Jan 2026

Patricia

The service from the staff was excellent. Honestly the staff are the best attribute! The drinks at the pool bar were very nice and the bartenders were wonderful. The lobby is well designed and aesthetically pleasing. Very good location. Unfortunately the room was mediocre at best. We had a courtyard King. The shower did not get hot it was barely warm on day one. Day Two a bit better but definitely inconsistent. The shower door did not close securely so water puddled on the bathroom floor. The bathroom door did not close without being locked into place- minor adjustments needed. There was no mirror outside of the bathroom to get ready to free bathroom time up. The room is very small -no luggage storage. The fridge in the room was not cold enough and our beverages were cool not cold. Definitely not food safe or medication safe temps. No ice machines on the property. Again the amazing concierge at the front desk filled our cups with ice for us but it was not convenient. The hotel provides earplugs because you need them due to thin floors and close proximity to traffic noise and the blender at the coffee bar in the early morning. Beach location was nice and towels and beach chairs were included but an umbrella was an additional $25 rental.

Leisure Partner

4/10

Poor

03 Jan 2026

Omaawattie

The place is nice but so long wait for checkin and felt like it could have been dealt better very disappointing

Leisure Self

8/10

Excellent

02 Jan 2026

Richard

The room was clean and the staff was fantastic. However, we did not have much hot water for our three nights there. We told the front desk and they could not do anything about it.

10/10

Exceptional

02 Jan 2026

Andrada

We had a great stay and we will be back again soon! The hotel room was always clean. The staff at the front desk were very friendly and helpful. Diego, the cleaner was the most professional person and helpful! The rooftop pool and area was so cute and well maintained. Highly recommend this hotel which is a few steps away from the beach.

10/10

Exceptional

01 Jan 2026

James

Clean

10/10

Exceptional

31 Dec 2025

EVAN

Some of the best service I’ve had at a hotel in my life, from the front desk staff to the bartenders. Our bartender, Brandon, was a 10/10 bartender who made some amazing cocktails for my wife and I - some tequila & mezcal combo that were unreal. Rooms were conveniently located and safe, which was important to us. Overall great stay and would absolutely return to Hotel Greystone.

Leisure Partner

2/10

Poor

29 Dec 2025

Thomas

From arrival waiting close to a 1/2 hour in front of the hotel for the valet while my wife tried to check in. Room was tiny with zero view. Bathroom area had little space for our toiletries. No grab bsr in the shower. The bed was almost on the floor. Noise level was so bad the hotel supplied earplugs. Will never stay here again.

10/10

Exceptional

28 Dec 2025

kenneth

Nice boutique hotel in Miami Beach. The staff were friendly and so accommodating.

Leisure

6/10

Pleasant

28 Dec 2025

Eric

The staff was wonderful. Helpful and friendly at every interaction. The rooftop pool and pool bar were nice, and offered a quiet respite from the more energetic beach area. The restaurant (dinner only) was fantastic, and gets 5 stars on its own. I think it’s probably a separate business though.
Unfortunately, 3 stars because the room was average at best. Our “Courtyard King” was a little too small for a king bed and quite austere. The hot water was hit/miss. The mattress was way too soft and getting a good night’s sleep was tough for us.

Partner

8/10

Excellent

27 Dec 2025

Emad

Very clean establishment. I hope it stays that way. The staff was very friendly, but some were a little slow.

10/10

Exceptional

26 Dec 2025

madai

Loved staying here! Love that it’s adult only , nice pool, great front desk staff and housekeeping ! Only complaint was trying to get ice had to wait for someone to bring it would prefer a ice machine

Partner

10/10

Exceptional

26 Dec 2025

Pascale

staff was super nice and professional. the room was nice and clean and the location was good.

Leisure Family

10/10

Exceptional

26 Dec 2025

Sarah

Special thanks to the reception stuff: Julien, Julia and Donielle who made my stay easy, smooth and pleasant, helped me with any sort of new’s and with a huge smile and enthusiasm. I felt well looked after and the they well represent the company culture for customer service, raising it to outstanding level. I hope you can pass my appreciation to them.

Self

10/10

Exceptional

25 Dec 2025

Shifad

Good staff, clean place, great location!

Leisure Self

10/10

Exceptional

24 Dec 2025

Luis

We arrived early from our cruise and were told that our room was ready! That was great news since we thought we were going to have to wait till 3 or 4 pm.

Leisure

10/10

Exceptional

22 Dec 2025

Jailyn

Room was the perfect size and great amenities

10/10

Exceptional

21 Dec 2025

Robert

Great stay. Quick access to beach, area on Collins ave is good. Bar is there rooftop is there, can’t complain. Staff was great too, everyone had a smile on everyday of my stay. 10/10

Leisure Partner

10/10

Exceptional

21 Dec 2025

Sydney

We didn’t have a hot tub!

Leisure Partner

8/10

Excellent

20 Dec 2025

Anna

Nice hotel our room wasn’t in main hotel but and was noisy but was a nice hotel

10/10

Exceptional

17 Dec 2025

Brandon

When back in miami i will definitely make this my forst choice stay!

Leisure Partner

4/10

Poor

16 Dec 2025

James

Poor Amenities: No chair. No desk to use for my laptop. Bed Is low to the ground, TV didn't work right for a few hours but later on it did. Mini Ironing board is difficult to use, Not good. No hooks in the bathroom to hang your clothes. Bad Valet Parking system. The place is nice but it is the attention to details that is lacking.

Self

2/10

Poor

16 Dec 2025

Dustin

I did not like that I got charged a resort fee twice and tax after I all ready paid to stay there prior. No mention of the extra fees. Will not stay here ever again. Took a 5 star rating and got 1 because of this!

10/10

Exceptional

15 Dec 2025

Viktor

Nice clean perfect room 👌

Leisure Family

10/10

Exceptional

15 Dec 2025

Saran

Receptionists were great and inviting. Entire staff was excellent no complaints, it was clean and check in was quick. Checking in luggage was quick no issues at all

Leisure Partner

10/10

Exceptional

15 Dec 2025

Marquez

Went very well, close to the beach and friendly area. The receptionist was amazing.

10/10

Exceptional

13 Dec 2025

Adam

Very friendly and helpful staff, especially from the reception. Cleaning service was efficient and very patient. Good drinks on the roof terrace. I liked a lot my stay in Greystone Hotel in asouth Beach

Business Self

8/10

Excellent

08 Dec 2025

Mary D

The hotel was very clean, the staff was helpful our room could have been set up more efficiently. There was no dresser/drawers. No chair, the only place to sit was on the bed. No place on the property to warm food or beverage.

Leisure Partner

8/10

Excellent

05 Dec 2025

Florise

Nice and clean

10/10

Exceptional

30 Nov 2025

Tochukwu

Staff was hospitable and courteous

10/10

Exceptional

22 Nov 2025

Robin

Marcos was great, fast check-in. The lobby very very clean as was the room. We came here on our 1 year anniversary and we couldn't be happier with our stay. We will definitely come back to stay again.

Partner

10/10

Exceptional

21 Nov 2025

Jeffrey

Total experience, design, cleanliness, service oriented staff, everyone was happy and pleasant.
One suggestion for the future is to install a pool heater for the roof top outdoor pool. It was great up there but pool temp was barely 70degrees. Otherwise great experience.

Self

6/10

Pleasant

18 Nov 2025

Kalah

The property was okay, I feel like we spent too much for so little. I don’t think it was worth the stay.

Business_and_leisure Family

6/10

Pleasant

16 Nov 2025

German

Tiny room. Rooftop was closed on Saturday. Not a bad hotel but not as nice as pictures and definitely not spacious.

Leisure Family

10/10

Exceptional

15 Nov 2025

charles

clean room, convenient to restaurants and activities.

6/10

Pleasant

15 Nov 2025

Kaedi

The feel of the lobby is highly Miami and swanky… the bed was really comfortable. It was nice to have a bottle of wine waiting. The rest- not so great. The club was LOUD and right outside our supposed to be romantic room. It was really expensive with $50 resort and $50 mandatory valet charge. There was no bell service so we had to lug our luggage outside of one building down a sidewalk to another and then upstairs.

Business_and_leisure Partner

4/10

Poor

12 Nov 2025

Stephanie

Pros:
Friendly staff
CVS across the street

Cons:
Rooms are tiny with no dressers and a closet that’s a foot wide.
Rooms were not carpeted. We slipped a few times on the slippery floor, it seemed dangerous.
Extremely loud. I messaged them that one of the members of our party is pregnant and we’d like a room where it’s quiet. They never responded to my message and they put us on the 2nd floor on Collins Ave. There was loud music playing until 3am.
Breakfast was mediocre - I don’t recommend paying for that.
Laundry - the desk worker helped me fill out the laundry form, it was $39. When I got home and checked the invoice, they charged me $70.

Leisure Friends

10/10

Exceptional

10 Nov 2025

Geraldine

I really enjoyed my stay. I am a single female and the hotel felt safe. There are plenty of restaurants onsite including a cute cafe for breakfast. Staff were all super nice .
I like the room layout and the room amenities especially the body products. The hotel is beautiful. It's an adult only hotel which I appreciated . Great location one street away from the beach. Finally I am Expedia gold so enjoyed the free bottle of wine and the $50 f&b credit

Business_and_leisure Self

6/10

Pleasant

09 Nov 2025

Constance

Castro was awesome and got us in a room early after a long flight. Totally disappointed in the hotel. Hotel really looks like a converted motel with drapes from the 70s and a 1 inch gap in the door. It was extremely loud. Not sure why it has a 4.8 rating except for great location.

Leisure Partner

8/10

Excellent

05 Nov 2025

ASLI

They let us check early which we appreciate. The safety lock was low on battery, yhey quicklu changed it. But outside our room is too loud, so machine running.

Leisure Friends

6/10

Pleasant

03 Nov 2025

Kyle

Room was very small. No staff at in the lobby when I arrived. A line formed before someone arrived.

10/10

Exceptional

03 Nov 2025

Marilyn

Everything was fantastic!

Leisure Partner

10/10

Exceptional

02 Nov 2025

Carlos

Venisecia at the front desk was really helpful and explained all of the amenities. Answered all of my questions too.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Warren

Clean, cool and safe. The pool area was nice. We didn’t get to try the restaurant or pub on this visit. Would stay here again.

Leisure Partner

2/10

Poor

01 Nov 2025

Jalen

The room smelled weird when we entered. Had to spray perfumes and open the door and window to air out. They offer a gym but guests have to walk 15 minutes to get to it. When we asked a bartender and server questions, they were dismissive and rude to be frank. We will not be booking here again in the future unfortunately. The space where we checked in needs to be shut down and renovated. The ceiling looked like it was peeling and deteriorated

10/10

Exceptional

24 Oct 2025

Rob

Friendly, courteous staff, clean, well kept and modern