Name: Best Western Plus Grand Hotel Victor Hugo
Address: 3 Avenue Victor Hugo, Luxembourg, 1750, LU

8/10

Excellent

02 Aug 2026

greg

Room was excellent and well maintained.

10/10

Exceptional

23 Jul 2026

Douglas

I would advise anyone visiting Luxembourg city to use this hotel.

10/10

Exceptional

13 Jun 2026

patricia

The hotel was very close to transit, grocery, pharmacy, coffeehouses, restaurants.

Friends

10/10

Exceptional

08 Jun 2026

Susan

Great room as a solo traveler.

Self

8/10

Excellent

03 Jun 2026

julie

Pleasant hotel with smallish but well-equipped room and particularly nice modern bathrooms. Located in a quiet residential area only a couple of minutes from the team line

Partner

10/10

Exceptional

02 Jun 2026

Antima

Nice hotel

8/10

Excellent

31 May 2026

Daniel

Good, clean hotel with friendly reception staff.
I only stayed for 2 nights and spent very little time at the hotel.

Self

4/10

Poor

25 May 2026

Cynthia

Rooms were small. AC was horrible unable to cool down when it’s 80’s F outside.

Friends

10/10

Exceptional

10 May 2026

Steven

I really enjoyed my stay at the hotel, clean rooms, staff were friendly and it was in a convenient central location. I especially liked the layout of my room, it felt cosy. I had breakfast once, not as much choice as some hotels I've stayed but perfectly adequate for me. Overall great stay at this lovely hotel 👍.

Self

10/10

Exceptional

11 Apr 2026

Rocco

Nothing at this time

Self

10/10

Exceptional

31 Mar 2026

Patrick

RAS

Partner

4/10

Poor

11 Mar 2026

dan

The air conditioning was. It working in my room and the heating was constantly on meaning the room was like a sauna. I had the window open most of the time but the noise from the road outside was loud. I reported this for exception who said they would send a technician but this made no difference. The overall standard of the rooms is poor and shabby

8/10

Excellent

10 Feb 2026

Richard

Very quiet, pleasant staff.

Business

8/10

Excellent

28 Dec 2025

David Michael

Yes

Leisure Partner

10/10

Exceptional

13 Dec 2025

Jubril

The room was spacious, clean and well furnished. The staff were friendly and helpful. Had a lovely time.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Richard

Great location and staff were super friendly.

8/10

Excellent

09 Nov 2025

Imelda

Clean room, friendly staff, and convenient to public transport!

10/10

Exceptional

28 Oct 2025

Pablo

Clean, centric, convenient and great breakfast!

Partner

10/10

Exceptional

27 Oct 2025

Beverly

It was my second visit to the country. Everyone was friendly and helpful.

Self

8/10

Excellent

21 Sep 2025

Charles

Toilet seer

10/10

Exceptional

07 Sep 2025

Meriem

The location is amazing if you want to walk. The tram station is at the door to take you around the city. Also the hotel connects the old and new city.

Leisure Self

8/10

Excellent

13 Aug 2025

robert

Hoyel close to bus stop from the station and fairly near to city centre 15 mins walk

Leisure Partner

10/10

Exceptional

12 Aug 2025

Rosemary

Large rooms, clean, very close to city sights and lots of restaurants. All in walking distance from hotel.

Leisure Family

10/10

Exceptional

20 Jul 2025

Fredrick

Great location and the staff was very friendly and helpful!

10/10

Exceptional

17 Jul 2025

Rebecca

The hotel staff as extremely helpful. The room was beautiful and well cared for by the staff. The location was perfect too.

Business Self

10/10

Exceptional

04 Jul 2025

Cameron

Had a lovely time here. It’s easy to access the city centre from the hotel and is clean and good value for money. I’d recommend this to anybody looking for somewhere clean and close to the centre.

Leisure

8/10

Excellent

21 Jun 2025

Hamid

Everything was great in Luxembourg transportation is free and very easy and fast

Leisure Partner

10/10

Exceptional

18 May 2025

James

Great stay at Best Western Victor Hugo
Awesome location right by the Théâtre tram stop. The hotel was clean and comfortable, and the staff were super friendly and helpful. Would definitely stay again!

Business Friends

10/10

Exceptional

05 May 2025

Michael

Great stay!

Good stay in Luxembourg, just 1-2 mins walk from Theatre Station, but even easy to walk to the city centre… really enjoyable

The hotel has an annex across the street, you will see “annex” sign; has elevators

Breakfast was good and it’ll fill you up
Otherwise, all in all great!

Self

10/10

Exceptional

24 Apr 2025

Amy

Room was spacious, shower had good pressure

Leisure Partner

8/10

Excellent

23 Apr 2025

Debbie

Disappointed to be placed in annex across the street from the hotel instead of receiving an upgrade. Room was very small and a bit older but still comfortable.

Leisure Partner

10/10

Exceptional

08 Apr 2025

Stephen

Very helpfull reception staff.

Reception man went out of his way to make sure we were satisfied.

Friends_and_family Friends

10/10

Exceptional

29 Mar 2025

Beverly

The hotel was quaint and stylish. I wouldlike

10/10

Exceptional

23 Mar 2025

Nadine

Wonderful, clean hotel with a delicious breakfast ( 18 euro surcharge…but worth it). Safe, easy to find.

Friends_and_family Family

8/10

Excellent

05 Jan 2025

Clive

Great location to explore the city from. Tram and bus stop 1min walk, or 10-15 minutes walk into the centre.

Leisure Partner

6/10

Pleasant

17 Dec 2024

Enrique

One major setback: the electric outlets in the rooms are only for two-pronged, European style plugs. There are no USB ports available anywhere and the reception has no converters for USA plugs.

10/10

Exceptional

18 Nov 2024

Declan

The room was very spacious and clean. The bathroom was large with a great shower. Room was quiet and the temperature was perfect.

Business

8/10

Excellent

11 Oct 2024

Karen

Small but nice in Luxembourg City

It’s a small hotel nestled in the city. It was an European thing, but you have to put your room key in the slot to get electricity to your room. Enjoying the multiple opening windows. The continental breakfast was nice.

Partner

8/10

Excellent

05 Oct 2024

Gianni

Confortable and well located

Leisure Partner

8/10

Excellent

28 Sep 2024

ANDREW

Good stay

Check in was excellent, very friendly and professional, other reception staff were so good, didnt appear interested in their work or their guest's. TV nor the room safe worked but both were remedied .Good and comfortable stay in a pleasant hotel with good transport links to the city centre.

Self

10/10

Exceptional

27 Sep 2024

Oksana

Quiet location. Room is clean. Bed is good. Good access to the free tram at Theater station. Public parking a 5 minute walk away. Make sure you keep your parking stub or you cannot get back in. I recommend this hotel.

Leisure Friends

10/10

Exceptional

22 Sep 2024

Hoi Wah Janice

The front desk staff were so friendly and helpful. My daughter is an exchange student and there are so many administration stuff to finish. The staff helped us a lot. I am so grateful to stay here. I will definitely come back if I visit again Luxembourg in the future.

Leisure Family

4/10

Poor

17 Aug 2024

Verified traveler

Poor customer service

The hotel night receptionist did not recognize my gold level status with Hotel.com. I asked him if there was any upgrade available and he said no without looking in his computer for the inventory of rooms. He simply said you have to biggest room which was a complete lie, We saw other bigger room on our same floor. I also asked him regarding the free drinks offered each day and he said we only get a welcome drink on the first day only. I tried to show him the paperwork from Hotel.com and he refused look at it.

Partner

4/10

Poor

12 Jul 2024

James

Don’t stay in the annex

We stayed in this hotel last December and had a fantastic experience and wonderful room. This time, for some odd reason, we stayed in the annex. The room was not good, broken furnitures, bouncing chairs, missing curtain, bathroom fixtures broken, lack of shelf space. And to top, the room safety box broke with our passports inside and we had to wait more than 30 minutes to have someone over to open. Ups and the rate a was double from winter time. Go figure!

Partner

10/10

Exceptional

30 Apr 2024

Alberto

Great Hotel!

Leisure Self

10/10

Exceptional

29 Apr 2024

Verified traveler

3 nights in Luxemboug

Great hotel in perfect location. Staff members were pleasant and helpful. Room was spacious, quiet & functional. Really enjoyed our stay.

Partner

10/10

Exceptional

11 Apr 2024

Declan

Efficient and friendly

Travelled for business, had an issue with the first room, changed with no problem. Very helpful and friendly staff.

Business

10/10

Exceptional

18 Mar 2024

George

Really enjoyed my stay here

Leisure Self

8/10

Excellent

03 Dec 2023

Charalambos

Good stay

Very good location just a short walk from the city center and a few meters from the tram stop. Clean, rooms on the small side, good breakfast. Only problem, the room was too warm.

Business

8/10

Excellent

03 Dec 2023

Verified traveler

Nice and easy

Large room and bathroom, bed and pillows were too hard for me. Room was warm, but no view if you were in the back. Great location and easy parking access.

Partner

8/10

Excellent

24 Nov 2023

Elizabeth

Great accessibility by public transport and foot. Close to a nice park to get outside for some fresh air. In the annex, hallways can be noisy and echoing and there is no view and limited light from the room I had, but it was functional for what I needed. (And they made an effort to make it more appealing with a mural… fun touch!) Appreciated having a kettle and very small fridge. Gym is small and basic, but again, had what I really needed. Everything was clean and housekeeping was very good. For the price, I was satisfied!

Business Self

10/10

Exceptional

02 Nov 2023

Dagmar

Easy to check in, helpful staff and great location

Business Self

4/10

Poor

17 Oct 2023

Andrew

Deeply Unpleasant

Booked as it seemed a reasonable price for a 4 star hotel, and while not in the centre, only a ten minute walk away.

The reality is after checking in, I had to cross the busy road to the \"annexe\" building... I guess this was once a different hotel that Best Western have purchased.

The room was very old fashioned - think 70's style wood furniture. I was not impressed to find a clump of the previous occupants hair on the floor (tiled, so easy to clean).

The bed was tiny (single), the aircon unit gurgled all night, and the building was noisy with other people on the stairwell coming in after what was obviously a great night for them... so much so that I had to ask them to be quiet.

Breakfast was very average, with the cleaner literally cleaning around people with some disgusting looking rag stinking of industrial disinfectant.

Honestly it's hard to see where the 4 stars have come from - maybe 25 years ago they qualified. However, the standard is poor and felt more like a good effort in an economically deprived country than a 4 star in an economic centre of Europe.

Cheap for a reason - best avoided.

Business

10/10

Exceptional

10 Jul 2023

Sophie

Everything goes well. The room is comfortable, the staff is nice, the hotel is in a quiet place very close to a tramway station.

Leisure Self

6/10

Pleasant

21 Jun 2023

Ilse

A/C needs upgrading but hotel was very convenient

8/10

Excellent

09 Jun 2023

Richard

Luxembourg Great but expensive

It was an excellent stay at the hotel. The hotel staff are very friendly and provided excellent service. The hotel is clean and bedroom clean - cleaners do a great job. It’s only 10 minute walk to the main centre with the shops and restaurants- not far at all. My only complaint is the noise from the street. Without shutting your window you will get an early wake up call but the air con in the room is great. The area is also really nice with the university close by and beautiful gardens.

Self

10/10

Exceptional

23 Dec 2022

Luc

Staff is always very friendly and ready to assist in any way they can regarding any issues you may face, even if it has nothing to do with your stay at the hotel. Breakfast is awesome, lots of variety and is very well attended by the staff to be sure it is always full and clean the area several times per hour. Rooms are clean and typical of a European hotel room. There is a small bar downstairs and chairs/tables where you can hold a meeting with another person. The rooms facing the street are a bit noisier than the ones on the other side of the building. There is a gym downstairs and also a sauna but did not try either. The hotel is well located for a transfer between the train station and the airport. Lots of buses going around and the tram stops is less than fifty meters. Lots of dining options around the hotel.

Business Self

10/10

Exceptional

16 Dec 2022

Allison

We were just there for one night- but really liked the hotel. rooms were comfy and very clean, the breakfast was nice, staff was excellent and very helpful. The location was perfect- right by the Luxtram station for the T1, and in the theatre district- and an easy walk to

Partner

10/10

Exceptional

10 Dec 2022

Luc

Easy access by tram from central station, or by bus (16) from airport. Lots of food venues to pick from (Japanese, French, Italian, etc). It is a small hotel so less chances to get noisy. I had a room with view on the streets so you can hear the traffic and the people from the street. I am staying again at that hotel in a week and will request a room not giving on the street and will see if it makes a difference. Breakfast is great with a wide variety of choices. The breakfast area is refresh constantly with new items and cleaned on a regular basis. The size of the rooms are typical for a European hotel. Only one elevator which, during check in/out can get really busy especially when you're on the top floor. Front desk is slow both for check in and check out so give yourself plenty time when checking out, especially if you have a taxi or a train/flight to catch.

Business Self

10/10

Exceptional

08 Dec 2022

Elizabeth

Wonderful Hotel

My one-night stay at Best Western Plus Grand Hotel was excellent. Customer service was outstanding-I had an issue with turning on the heat and the front desk lady crossed the street and came to my room to turn it on.

The room had everything I needed including a hot water kettle to make coffee or tea. Everything was quite clean especially the bathroom-loved their shower.

It is quite easy to get from the central train station to the hotel-take the Tram1 and it will leave you across the street from the hotel. Taxis are quite expensive as I learned the hard way-25 euros for a ride from the train station to the hotel, which was about 1.4 miles or about 5 stops on the tram.

Self

8/10

Excellent

23 Nov 2022

Rachel

Good for a quick trip

One night for work. Room was basic but clean and good black out blinds. Pretty surprised to be charged €3 for small water in the room. Good central location with great sushi over the road

Business

10/10

Exceptional

14 Nov 2022

Greg

This was a ver nice hotel with extremely friendly staff and a tasty breakfast. It is perfectly situated right off of the Theater stop on the tram so very easy to navigate around the city.

Leisure Partner

8/10

Excellent

26 Jul 2022

Michael

Hotel is fine, very quiet when we visited

Leisure Partner

8/10

Excellent

06 Jun 2022

Patrick

Staff were very friendly and welcoming. Location is close by tram and bus routes making travel to airport and all parts of the city very easy. We were only on a short break and spent little time in the hotel, so did not make use of all the facilities. But it was clean and perfect for our needs. Really enjoyed our stay here.

8/10

Excellent

06 Jun 2022

Yolanda

Good Location for Luxembourg City Centre

The hotel is a good location 5-10 minutes walk from the City Centre. The room was a good size and comfortable, although the noise from other residents in the corridor could be a bit disturbing.
Breakfast was OK - not a lot hot for vegetarians (eggs!) and none for vegans.
I failed to find the remote control for the television, although this was not an issue and I would have contacted reception if I had wanted to watch, but it seemed odd.
There was only fruit tea and powdered creamer in the room supplies - a bigger range of tea and some UHT milk would have been good.
I think the towels were replaced each day (either that or the used ones were folded beautifully!) and there seemed no easy way to stop this (some hotels ask you to leave towels on the floor if you want them replaced). I would have happily kept the same towels for my stay and reduced the environmental overhead

Self

10/10

Exceptional

29 May 2022

Bernard

Great location, modern and spotless.

Leisure

8/10

Excellent

10 Dec 2021

Verified traveler

Well located, pleasant hotel. Rooms are nice, comfortable bedding, decent breakfast.
Wellness area pleasant and nice to use.
Drawbacks: if you intend to work in the so-called “business center”, consisting of a PC near the bar in the lobby, think again. Noise levels are unbeatable in the morning, around lunchtime and early afternoon. After checking out you will need to go elsewhere to work.
Constructions are going on in the building next door, making sleeping after 7am impossible.

Business

10/10

Exceptional

13 Nov 2021

David

Excellent

Lovely stay, excellent service throughout, room was spotless and well maintained, will definitely stay again

Business

10/10

Exceptional

12 Nov 2021

Thomas

Much better than airline or Travelocity staff service

Business

10/10

Exceptional

11 Oct 2021

Paul

Very convenient to waling the city. Easy access to public transportation. We didn't spend much time at the hotel, but the reception area was very nice and the staff was friendly.

Leisure Partner

10/10

Exceptional

02 May 2021

Robbi

Staff was very professional and helpful. I would recommend this to anyone.

Self

8/10

Excellent

03 Mar 2020

Lynn

Comfortable

The hotel was nice. The room I was in was in the anex across the road. Hotel was walking distance of the main city centre.
There was an issue when we checked in as I had booked a twin room, however the hotel had it down as a double and there was no twin rooms, or staff available to split the bed. However this was done the very next day when housekeeping were available

Friends_and_family Friends

10/10

Exceptional

24 Feb 2020

Verified traveler

Great staff, location and rooms

The staff at the check in desk were always so helpful and friendly - printing train tickets, providing maps and giving information about this lovely city.

A superb location in a very safe area.

The rooms were incredibly clean.
I would definitely stay here again!

Friends_and_family Family

10/10

Exceptional

06 Feb 2020

David

Lovely hotel

Very clean and tidy hotel.
Quiet at night as well so really good nights sleep, staff are very welcoming and friendly.
Will definitely stay again

Business

8/10

Excellent

16 Dec 2019

Michael

Nice Hotel

Nice hotel, very convenient and great service.

Friends_and_family Family

8/10

Excellent

13 Dec 2019

Verified traveler

Excellent location, nice rooms and very helpful staff. Super breakfast.

Leisure Partner

10/10

Exceptional

09 Dec 2019

Verified traveler

Breakfast was very good for the price
Very comfortable bed
Bar stayed open quite late
Great shower

Business Self

8/10

Excellent

04 Dec 2019

Diane

Good location and value

Perfectly fine hotel. Convenient location, good service, good service. Nothing outstanding but nothing to complain about. Only an overnight stay in Luxembourg so this was perfect stay.

Self

10/10

Exceptional

19 Nov 2019

SUNIL

Good location and price

Decent size room, quick check-in, the hotel is 5 minutes from the bus stop for the airport bus, the tram stop is close by. The main shopping area is an 8-minute walk, you can find a lot of bars nearby.

Remember bus, tram and train is free on Saturday and will be free every day from March 2020

Friends_and_family Friends

8/10

Excellent

20 Oct 2019

Verified traveler

Ok for a one-night stay

I chose this hotel based on its proximity to the Grand Theatre. Classic room felt cramped. Was able to check in at already 12 pm - thank you. Would have felt more comfortable in Annex building if front door had been closed at all times. Breakfast could have had a wider range of options given it cost 15 EUR. All in all I've seen better value for money elsewhere, don't know whether this is just the city of Luxemburg being more expensive in general.

Self

10/10

Exceptional

12 Oct 2019

Leonas

Good, cosy place. Near big parking, close to the centre

Self

8/10

Excellent

07 Oct 2019

Verified traveler

Beds very hard and uncomfortable.
Amenities only consisted of a body lotion and small sewing kit.

Leisure Family

10/10

Exceptional

06 Oct 2019

gloria

Nice hotel great staff

Lovely hotel staff brilliant. Thanks for looking after us and was near to town about 10 minute walk and a few restaurants around area of hotel

Partner

8/10

Excellent

03 Oct 2019

Verified traveler

Location was great - walking distance to most downtown attractions.
Room was small, but that may have been just because it was in the annex. Staff were very helpful; breakfast was nice (but expensive - but most of Luxembourg is that!). Bathrooms were spacious and clean.

Leisure Partner

8/10

Excellent

28 Sep 2019

DG

Luxembourg is a very expensive place to stay...this place a 10 minute walk to center was more reasonably priced and fine. Breakfast was very nice though extra.

Partner

10/10

Exceptional

24 Sep 2019

Verified traveler

Really nice stay. 10 minute walk into City. Closer to tram and buses. Room was clean with nice amenities.

10/10

Exceptional

10 Sep 2019

Jon

My family and me visit luxembourg every year for my nephew’s birthday and we always use hotel Victor Hugo.
It is perfectly placed for the carnival and everywhere is walkable from here easily there are also stops for Luxembourg’s excellent (and soon to be free!) public transport systems close by.
It lacks the amenities of the bigger hotels, the rooms are nice, not the largest around but are always clean and well presented.
The best thing by far about this hotel are the staff, they always make you feel especially welcome and nothing is too much trouble for them, they are the reason we always go back year after year.
I promise you won’t find a better hotel for the price in Luxembourg, before I found Victor Hugo I have paid more than double the price for way less satisfaction.

Friends_and_family Family

10/10

Exceptional

07 Sep 2019

Verified traveler

Great service and conditions!

Partner

8/10

Excellent

05 Aug 2019

Verified traveler

Nice hotel

This hotel was nice enough. The room was ok. The hotel is a bit of a walk into the centre but not too far. A quiet area.

Self

8/10

Excellent

29 Jul 2019

James

Nice Stay in a really nice city.

The Hotel was reasonably priced and located close to the central part of Luxembourg City. Several nice restaurants were within walking distance. The stay was primarily a rest stop between 2 house sitting jobs.

Partner

10/10

Exceptional

15 Jul 2019

lz

great location, very clean. a bit noisy in the early morning.

Leisure Family

8/10

Excellent

14 Jul 2019

Shane

Decent Stay in Luxembourg

Decently located hotel in Luxembourg City. A bit outside the central area but not a bad walk and there is plenty of public transportation available. There is a gym in the basement which is nice. Only negative is rooms are a bit worn in terms of decor and comfort. It’s definitely serviceable though.

Family

8/10

Excellent

10 Jul 2019

Paolo

All good. I particularly appreciated the effort of the lady at the bar in the morning who addressed my desires for breakfast! Room comfy and clean but little noisy in the morning since facing the road. Only little problem I had was no soap and shampoo in the shower but they addressed that quickly. Just stayed one night for business but overall happy with everything.

Business

10/10

Exceptional

02 Jul 2019

Verified traveler

Great hotel with a perfect location to explore Luxembourg city. The room felt quite basic, not too big and with a bit older furniture, however all the right amenities were there. Complimentary slippers and a bag of tarallini were a great touch. Cleanliness was also of a very good standard. All these offered at a very reasonable price for Luxembourg pricier standards. I would definitely stay there again!

Leisure Self

8/10

Excellent

01 Jul 2019

Verified traveler

Pleasant stay and close to town centre. The room was clean, tidy and the air conditioning helped in the hot weather.

Leisure Partner

10/10

Exceptional

24 Jun 2019

Verified traveler

Lovely hotel, friendly staff. Would have liked more time here.

Leisure Partner

10/10

Exceptional

20 Jun 2019

DOREEN&GRAHAM

JUST WISH THEY COULD DO EVENING MEALS, WHEN OUT AND ABOUT ALL DO SOMETIMES YOU JUST WANT TO CHILL AND STAY AT THE HOTEL TO EAT. OTHERWISE EXCELLENT HOTEL AND STAFF. ROM 601 GREAT WITH A LARGE TERRACE, SOME FURNITURE ON THE TERRACE WOULD BE WELCOME WHEN SUNNY. THANK YOU BRILLIANT STAY

Leisure Partner

8/10

Excellent

19 Jun 2019

Stephanie

Fine... but too expensive for what it is.

I found this to be overpriced for what it was; especially because it said on hotels.com that my breakfast was included in the booking... and then it wasn't... and then upon checkout they charged me 30 EUROS for having a piece of bread and a cup of coffee! Hotel is of course very nice, good walking location to the city center - but the buildings are quirky. There are two buildings; breakfast and rooms and gym etc etc are across the street from one another. Would attempt to look for something cheaper next time. Fine hotel, but not worth the price in my opinion.

8/10

Excellent

27 May 2019

Verified traveler

The staff are extremely friendly and helpful. The hotel is situated in a pleasant area to the north of the centre of the city. The bed was comfortable and the room quiet. Buffet breakfast was generally of good quality, but the fruit juice was squash. The furnishings in the lobby are designed for looks rather than comfort, and some of the steps are awkward and potentially hazardous.

Friends_and_family Partner

10/10

Exceptional

24 May 2019

Sue

Great

It was great and close to train station.

Family