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The Manor Residence Klcc By Five Senses
Kuala Lumpur · Malaysia
3 Persiaran StonorView location
8.6/10Excellent212 Reviews
Cleanliness8.6/10 8.6
Comfort8.4/10 8.4
Condition9.0/10 9.0
Value9.2/10 9.2
Amenities8.6/10 8.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About The Manor Residence Klcc By Five Senses
A stay at The Manor Residence KLCC by Five Senses places you in the heart of Kuala Lumpur, within a 15-minute walk of KLCC Park and Pavilion Kuala Lumpur. This apartment is 1.2 mi (1.9 km) from Petronas Twin Towers and 0.8 mi (1.3 km) from Suria KLCC Shopping Centre.
Make yourself at home in one of the 3 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 50-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves. Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities.
Popular amenities
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
10:00 PM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Service animals not allowed
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of MYR 200 will be collected before check-in.
We have included all charges provided to us by the property.
-
You need to know
- Hot springs access available from 10:00 AM to 10:00 PM.
- No pets and no service animals are allowed at this property.
-
Special Instructions
The front desk is open daily from 9:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has not indicated whether there is a smoke detector on the property
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
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Optional fees
- Fee for continental breakfast: approximately MYR 40 for adults and MYR 40 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Malay
English
Chinese (Mandarin)
Nearby attractions
Kuala Lumpur Convention Centre
0.6 km / 0.4 mi
Prince Court Medical Centre
0.9 km / 0.6 mi
KLCC Park
0.9 km / 0.6 mi
Pavilion Kuala Lumpur
1.1 km / 0.7 mi
Starhill Gallery
1.3 km / 0.8 mi
Suria KLCC Shopping Centre
1.3 km / 0.8 mi
Fahrenheit 88 Shopping Mall
1.4 km / 0.8 mi
Petronas Twin Towers
1.5 km / 0.9 mi
Lot 10 Shopping Centre
1.5 km / 0.9 mi
The Exchange TRX
1.5 km / 0.9 mi
Petrosains Science Discovery Centre
1.5 km / 0.9 mi
Changkat Bukit Bintang
1.7 km / 1 mi
Berjaya Times Square
1.8 km / 1.1 mi
Jalan Alor
1.8 km / 1.1 mi
Sungei Wang Plaza
1.9 km / 1.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about The Manor Residence Klcc By Five Senses
100
reviews shown
Angela
The hotel was great and in a good location however one of my main reasons for booking is because they had a pool. When we got there, we found out the pool was closed for renovations, very disappointing. They should have notified us beforehand and i could have changed to another hotel. Apart from that, everything was great
EMMANUEL
Breakfast was good but there were not many choices on the breakfast menu. Although the big breakfast was good, it was too much for me. There were others but my group preferred the big breakfast which we had for three days in a row. We skipped breakfast the rest of our stay.
Pak
Pool was closed for renovation
Shahhid
Amazing rooms very modern spacious clean n courteous staff
Ceri-Marie
There was not enough pool seating or shade for the size of the property and no pool towels
The staff whilst friendly were not well trained and their communication skills were poor.
The photos and description on the website of the room we booked was not the same, no sitting area and bedroom was so small and very little cooking utensils.
It would have been VERY handy to have the instruction manuals or a list of instructions.
Very quick to charge extra for everything but still waiting for additional towels and coat hangars.
The location was good and the security guards were amazing!
The staff whilst friendly were not well trained and their communication skills were poor.
The photos and description on the website of the room we booked was not the same, no sitting area and bedroom was so small and very little cooking utensils.
It would have been VERY handy to have the instruction manuals or a list of instructions.
Very quick to charge extra for everything but still waiting for additional towels and coat hangars.
The location was good and the security guards were amazing!
Tamara
The room and kitchenette were great
Sonia
Very clean, friendly staff, laundry available 24/7, just in 10 minutes walk to Pavilion shopping mall. Great security at the entrance and very spacious with great pool on 46th floor. Special thanks to the night shift staff and Mr. Putera who helped me find a good doctor when my son was not feeling well.
Felishia
Convenient location
Nicola
Great communication and staff . Location 10/10
DAISY VILLA
Very helpful, and friendly staff
Dinh
Nice place to stay because it's close to the city by walking not too far.
Rooms are spacious with nice view at night of the twin towers.
Amenities are also available for use like washing and dryer which are quite essential and gym is very good with a view on 46th floor.
One negative issue is the cleaning staff who we found were not sufficient with proper cleaning the room and paying attention to little details like filling up shampoo, shower gel, coffee and replacing clean towels which we'd like to contribute our feedback for improvement in the future.
All in all, we enjoyed staying at The Manor residences and will be happy to stay again next visit when we in Malaysia.
Thank you for having us,
Kind Regards
Dinh
Rooms are spacious with nice view at night of the twin towers.
Amenities are also available for use like washing and dryer which are quite essential and gym is very good with a view on 46th floor.
One negative issue is the cleaning staff who we found were not sufficient with proper cleaning the room and paying attention to little details like filling up shampoo, shower gel, coffee and replacing clean towels which we'd like to contribute our feedback for improvement in the future.
All in all, we enjoyed staying at The Manor residences and will be happy to stay again next visit when we in Malaysia.
Thank you for having us,
Kind Regards
Dinh
Janak
The room was claustrophobic, the drain near toilet leaked throughout my stay.
Iron board started to leak and was sort of dangerous. They provided replacement but didn’t remove the previous iron.
Staff was friendly.
Iron board started to leak and was sort of dangerous. They provided replacement but didn’t remove the previous iron.
Staff was friendly.
MARY
Fabulous space and facilities
RUNTAO
I like to pool very much
layne
Provide instructions to operate the microwave oven would be helpful!
Glen
We stayed here for 5 nights and really enjoyed our stay. The accommodation was clean throughout although there were children’s hand prints on the terrace doors. The swimming pool and gym are excellent and the view of the Petronas towers is incredible. The area around the property felt very safe and getting a Grab taxi was very easy. It’s a 20 minute walk to the main areas for food but that wasn’t an issue for us . I would definitely stay again. There was only one key which could create a problem if you are sharing accomodation but we didn’t ask if we could have a second key which may be available .
Richard
Disappointing
I was quite disappointed with my stay at this property.
Cleanliness: The bed sheets and some pillowcases were stained, the shower had hair from a previous guest, and the dining chair wasn’t clean.
Noise: My room was next to the waste chute, so there was constant loud banging whenever someone used it. The soundproofing was poor, and I could clearly hear noise from the hallway. The hotel manager confirmed to me all rooms were the same.
View: The photos online were misleading — they showed views of the Twin Towers, but it proved such view wouldn’t be possible, even from one of the higher floors.
Service and Security: The front desk wasn’t very helpful, and I was uncomfortable that my passport photo was taken and shared in a WhatsApp group.
Overall, the stay didn’t meet expectations, especially regarding cleanliness, noise, and guest privacy.
Cleanliness: The bed sheets and some pillowcases were stained, the shower had hair from a previous guest, and the dining chair wasn’t clean.
Noise: My room was next to the waste chute, so there was constant loud banging whenever someone used it. The soundproofing was poor, and I could clearly hear noise from the hallway. The hotel manager confirmed to me all rooms were the same.
View: The photos online were misleading — they showed views of the Twin Towers, but it proved such view wouldn’t be possible, even from one of the higher floors.
Service and Security: The front desk wasn’t very helpful, and I was uncomfortable that my passport photo was taken and shared in a WhatsApp group.
Overall, the stay didn’t meet expectations, especially regarding cleanliness, noise, and guest privacy.
Vishal
Has potential to be better
Receptionist wasn’t the friendliest. Air con didn’t work
Vishal
Not a bad hotel but could be better
The air conditioner didn’t work and the receptionist wasn’t particularly helpful
Bernard
Outdoor pool
Gerald
The accommodation is very spacious and comfy. As a family we felt really at home and relaxed here. The apartments were also close to some eateries nearby where we spent most days doing takeaway from (food was delicious and reasonably priced). It was also fairly easy to get public transport due to the central location. Overall, an outstanding stay!
Fook Loy
Excellent location!
Good location. Super clean. Exceeded our expectations! Highly recommended.
Rebecca
Property located right in the city center. Close to Twin Towers, KLCC (high end shopping mall). But it will be too hot to walk. Infinity pool on the 46th floor is very cool.
Enjoyed our stay very much.
Enjoyed our stay very much.
Maxwell
Loved our stay at the manor the staff and security are friendly the location is perfect literally 15mins walk from any where you would want to go in central KL the hotel itself is clean and the room was fantastic will definitely be back to stay at the Manor!
Simran
Looks okay in pics but a big grubby inside
Brian
Great stay.
Great stay! Nice room, great area.
Sanjay
Overall great highly recommended.
Jeremy
I had an amazing stay, very friendly staff. We recommend. Front Desk/Reception very accommodating and friendly security staff.
Natasha
⭐⭐⭐⭐ Good Stay, But Be Clear About Room Views
Manor Residence KLCC by Five Senses is in a fantastic location — close to everything, and the rooftop pool is excellent with stunning city views. The building feels safe and secure, with great security throughout our stay.
However, the room we stayed in felt smaller than shown in the pictures, and the view was disappointing. All the marketing images show gorgeous city views, but our room looked directly into another apartment building. It would be much better if the booking information clearly stated that the view depends on the room type. I would have happily paid for an upgrade if I’d known in advance.
Overall, a good base in KL, but make sure to check your room category and view before booking.
Manor Residence KLCC by Five Senses is in a fantastic location — close to everything, and the rooftop pool is excellent with stunning city views. The building feels safe and secure, with great security throughout our stay.
However, the room we stayed in felt smaller than shown in the pictures, and the view was disappointing. All the marketing images show gorgeous city views, but our room looked directly into another apartment building. It would be much better if the booking information clearly stated that the view depends on the room type. I would have happily paid for an upgrade if I’d known in advance.
Overall, a good base in KL, but make sure to check your room category and view before booking.
Ian
Overall, this property was a disappointment. The location is good (safe, close to a metro station and within walking distance of the Twin Towers). The price is also low for the area. Complimentary coffee in the lobby was also not bad. However, everything else was not satisfactory. There was no AC in the elevator or corridor. The room was in desperate need of a dehumidifier. The room in general had a damp smell. The master bedroom had an extremely strong odour (similar to a stinky sweaty shirt), which seemed to be coming out of the bathroom drain. This smell was also present in the laundry area near the lobby. The cleanliness of the room could also be improved. There were marks all over bathroom doors. There were some unknown particles on the shower mixer handle. I would definitely not recommend this place.
Alan
The staff need a lot of work to get them up to a standard working level . If anyone wants to see the WhatsApp’s I have from them please get in touch . [email protected]
Mark
A wonderful room that had everything we needed. A very safe & secure place.
Jeremy
A great place to stay in Kuala Lumpur, walkable to restaurants, stores and shopping. Friendly staff. I feel at home here, I have been currently been traveling for about 8 months around Asia. So having a place that feels like home is special to me. This is will be my go in Kuala Lumpur.
Verified traveler
First time in KL with family. We came to the apartment. A guy called Gutam came out and took 2 luggage and said rest of the luggage for us to take. Which we did. He took us to the reception for the apartment we were staying. Gutum took us to our apartment and said if we needed anything to call him or text him. He said his available 24/7 if we needed anything but that was not true. He was not available 24/7 and not availableat all. I text to say how to work the washing machine he didn't respond. I text him for how does the hot water work for tea or coffee, because there was no Kettle. We then had problems with hot water for shower. Text him no answer. Basically the communication was very poor and the air condition in one of the room didn't work and made noise. So the stay wasnt good. I will not be staying at this apartment again. The guy in ground floor called Joe was very helpful. He was better the Gutum.
Verified traveler
Great
Zeinab
What I liked about it, it's only 5 minutes walk to Conlay MRT station. I loved the coffee machine in the office I could make a nice cup of coffee anytime. Bed very comfortable. What I did not like is they do not provide face washer, hand towels and there is no conditioner. No microwave.
Sumi
The single room apartments do not have a living area apart from the kitchenette. I found this to be very disconcerting. So you either had to be in the kitchenette or the bedroom.
Verified traveler
Good, comfortable, spacious
We got a 1 bedroom with kitchen, dining and living space with huge balcony overlooking the KLCC twin tower. It's value for money since centrally located. But doesn't provide daily cleaning services, laundry facilities is communal so for long stays its a bit of an issue since lots of guests using same facility. The first day we had issue with A/C since bedroom ac wasn't working properly but they fixed the next day. Overall the staff was accommodating and I would go back and stay with my kids again.
Shaymaa
I loved the fact there was 24/7 security and it was very safe, also Rahman and Nicholas that worked at reception were really good
Andrea
We had a fantastic stay! The staff were incredibly welcoming and always ready to help with a smile. The rooms were spotless, spacious, and beautifully decorated, with great attention to detail. Everything felt cozy and elegant. One of the highlights was the rooftop pool, stunning views, a peaceful atmosphere, and the perfect place to unwind after a day out. Highly recommended for a relaxing and comfortable getaway!
Bryan
Property was good enough.
Yukuan
Irresponsible staff and bad communication. The room has a weird smell, and the air conditioner is not working. They let us fix it ourselves until we found out the main switch outside the room had a problem, and then they sent someone to fix it. The room is still considered clean and quiet, just don't get a room near the trash chute.
Belinda De La
Excellent two bedroom apartments with security outside in a nice area. We were able to walk to the patronas towers, central market , the pavillion etc which was about 20 minutes walking.
Vidhya
Easy check in, well equipped gym, good location and view from pool. Walking distance to city centre and Conlay metro
Brigitta
I loved the infinity pool on the top with an amazing view. Laundry facilities came handy as well. The staff were friendly. The room was spacious and got everything I needed. Great location.
Cassandra
The first room didn’t look very nice or clean. The staff was able to move us to a better room the next day. Good experience overall.
Timea
Beautiful views from the apartment and spacious kitchen and dining, excellent location .
Nichola
I loved my stay here the rooms were very comfortable and clean .the staff were amazing and very helpful
MICHI MUI-SYEN
We were given an apartment on the 19th floor with horrific smell (the en-suite master bedroom), the apartment wasn’t well cleaned, we had moulded bread, a needle syringe left in the fridge, used sponge cleaner & rubbish left on the floor, it really wasn’t nice to stay in! It was awful. Luckily, the service team moved us to another apartment which was better!
The cleanliness of the apartments could be so much better overall. They should also really consider putting washing machines in all units for guests convenience, even though they provide shared washing/dryer machines on the G floor. But, they are often busy with dirty filters.
The only good thing about the stay was the Twin towers view from our rooms. Sadly, I don’t think we will be staying here again.
The cleanliness of the apartments could be so much better overall. They should also really consider putting washing machines in all units for guests convenience, even though they provide shared washing/dryer machines on the G floor. But, they are often busy with dirty filters.
The only good thing about the stay was the Twin towers view from our rooms. Sadly, I don’t think we will be staying here again.
Feaomoeuni
Stunning property with beautiful views. Room service is not offered daily so better to book ahead if you want your room cleaned. Comfortable and spacious. Would definitely visit again
Joseph
Room filled with trash in two rooms even though beds were made which indicates poor cleaning. Asked for an extra set of bed sheets upon arrival and was told would not have until the next day. Toilet OVERFLOWED and maintenance was not able to come fix in a timely manner, one shower had NO HOT WATER, wallpaper peeling inside our apartment, masking tape used to hold panels together in the elevator, 2 washing machines for the entire complex that were TINY and 1 of them was out of order. We were not the only ones disappointed. I personally witnessed another family being told by the front desk personnel they had no room for them even though the family insisted they had booked it and had messages to prove communication with the staff. Definitely not what it seems like online and falsely represented.
roveendra
Nice apartment, but clenliness could be a lot better
Uchenna
It was good and security was awesome. Distance from CBD was close and walkable. I overpaid by one day but have to sort this out with Expedia!
Marcia
We were initially looking forward to our stay here, as the hotel seemed decent at first glance. However, our experience was far from satisfactory.
When we arrived in our room, we immediately noticed that the pillowcases were dirty, and shockingly, someone else’s shoes had been left behind. The bathroom was another issue altogether we had to run the shower for 45 minutes before any hot water came through, which was both frustrating and wasteful. On top of that, the cold tap didn’t work, so we couldn’t even fill our water bottles properly.
We reported these issues multiple times to reception and via WhatsApp (as instructed), but nothing was ever resolved. It felt like our concerns were completely ignored.
The problems didn’t stop there. Our room door was faulty, triggering an alarm every time we entered, which was both embarrassing and annoying. There was almost no phone signal inside the hotel, making it difficult to contact anyone or even use the hotel’s own WhatsApp service effectively. The vending machine wouldn’t work due to the signal issues, and I had to wait over half an hour just to get a drink, which we needed since there was no cold water in the room.
Perhaps the most disappointing part of our stay was the attitude of the staff—they were generally quite rude, except at check-out when we were told we wouldn’t have to pay a late check-out fee if we gave them a five-star review. Later, I even received a message offering a discount in exchange for a five-star rating.
When we arrived in our room, we immediately noticed that the pillowcases were dirty, and shockingly, someone else’s shoes had been left behind. The bathroom was another issue altogether we had to run the shower for 45 minutes before any hot water came through, which was both frustrating and wasteful. On top of that, the cold tap didn’t work, so we couldn’t even fill our water bottles properly.
We reported these issues multiple times to reception and via WhatsApp (as instructed), but nothing was ever resolved. It felt like our concerns were completely ignored.
The problems didn’t stop there. Our room door was faulty, triggering an alarm every time we entered, which was both embarrassing and annoying. There was almost no phone signal inside the hotel, making it difficult to contact anyone or even use the hotel’s own WhatsApp service effectively. The vending machine wouldn’t work due to the signal issues, and I had to wait over half an hour just to get a drink, which we needed since there was no cold water in the room.
Perhaps the most disappointing part of our stay was the attitude of the staff—they were generally quite rude, except at check-out when we were told we wouldn’t have to pay a late check-out fee if we gave them a five-star review. Later, I even received a message offering a discount in exchange for a five-star rating.
Nick
Room was great for price, not a good view but I want in it much anyways. Walking distance (10mins) to KLCC and Pavilion. Not much else in the area. Free Laundry Room came in handy. View from.pool was incredible
Muhammad
Good for family.
Good and expected it as it is under Marriot Bonvoy.
Andrea
Stayed there for 6 days. The rooms were not cleaned - towels and sheets were not changed during the time i was there. I had to request the front desk to provide clean towels on the 3rd day.
Eridania
Excelente
Hugh
Amazing apartment- amazing location - great facilities. Would highly recommend and would hope to stay again. O
Nooraini Bte
The apartment is conveniently located near Conlay MRT. It features a swimming pool, 24/7 security, and ample parking space. There’s a malay restaurant just a block away for easy dining options. Can see Twin towers building from the bedroom and living room balcony. However, note that there are no laundry or self-service laundry facilities available, which might be a concern for stays longer than three days. Overall, an excellent place to stay.
Manerah
This was my second time staying at this property within two weeks. I appreciate the friendliness and politeness of the staff and security.I was able to do laundry a few times which is included with the stay, and was a big help. I will definitely consider staying here again in the future. Thanks for a comfortable stay.
Joshua
I'm not sure how this property got so many high ratings. It's a terrible setup. The room was ok if you don't mind looking straight into another unit and having no view whatsoever. The building is split into 3 companies so there is 3 different check-in areas. Parking was down 4 levels of basement (and it went down even further)The building lifts are divided into 3 so each company gets 2 lifts to service 45+ floors which takes forever. The lifts stay where they were used last so often you would find both lifts near the top of the building. There is no restaurant here but it worked out well, I discovered the Hyatt.. Best buffet breakfast I have ever been to and it's on the 38th floor! I'll be staying there next time
Verified traveler
Almost perfect except for noise
Road noise can be heard whole night. Windows are not double glazed. Other than that, all good.
Lun
The property overall is very well kept. I would say one of the biggest downside would be the laundry. For as many rooms The Manor is able to accommodate, they have two very tiny washer and dryers. I spent 2 nights of my stay past 4am because I had to wash clothes after waiting for someone’s set to be done. Another thing is, that there is no WiFi to my knowledge available on level 46 where the infinity pool is located. I asked the security guard for the WiFi password and was told he doesn’t know it and was simply the security guard. Last thing to know about The Manor is that if you book the 3 bedrooms that are conjoining rooms, you cannot have the room doors open. When booking 3 bedrooms, I was expecting for easy access to my kids and vice versa; however, that was not the case. I booked 16L and 16R as well as 17L and 17R, there is the main door that can open the entry way to either room WHICH CANNOT BE LOCKED. So if you have children that have a tendency to come to mom and dad at night, this set up is not one you should choose. Almost forgot, The Manor operates to be energy efficient so your room card is also the key to keep the power on. So after a day of sight seeing, don’t expect to come back to a nicely air conditioned room. And if you are with large group, ask to be in at least the same lobby (there’s 3 lobbies that require its own elevator key) so you can easily go to each others rooms.
WENG TUCK
It is a home away from home experience. Affordable option for both long and short stays. Booked a 2-Bedroom unit on the 20th Level over the Haji holidays. And will return because all the staffs in all levels were very hardworking and customer service focused.
Manerah
Check in and check out was a smooth process and the staff is polite. The property is beautiful and is around a 16 minute walk to KLCC Suria Mall and the Park as well.
Sarah
Very spacious apartments, but not a lot of local convenient stores or food stores, have to Grab food and groceries.
Love the pool.
Love the pool.
Yvette
Great location - walking distance to KL Park & Towers.
Comfy beds
Mostly clean (the air vent in the bedroom needs attention).
Staff at reception were helpful.
Steam iron stand is difficult to use. Should replace with a proper steam iron & ironing board.
Comfy beds
Mostly clean (the air vent in the bedroom needs attention).
Staff at reception were helpful.
Steam iron stand is difficult to use. Should replace with a proper steam iron & ironing board.
YUSRI ARIF
Spacious, privacy
Sarah
Amazing hotel. Super clean and well-kept. Nice location if you want to travel all around KL!
Sidra
Bathroom smelt so bad like bad body odour and no matter how much we tried to get rid of it (opening windows etc) the smell would not budge.
They kept insisting on cash deposit but later realised that was only because the lady did not know how to action a card payment. She had to call her boss.
Checkin took 40 minutes!
They mention having a laundry room downstairs but there is only 1 washer and dryer for the whole complex so it is never available. Not a clean room either- full of trash.
I would never stay here again.
Stains everywhere. Did not feel clean at all.
They kept insisting on cash deposit but later realised that was only because the lady did not know how to action a card payment. She had to call her boss.
Checkin took 40 minutes!
They mention having a laundry room downstairs but there is only 1 washer and dryer for the whole complex so it is never available. Not a clean room either- full of trash.
I would never stay here again.
Stains everywhere. Did not feel clean at all.
Luis
very nice the rooms was perfect would definitely get again
Jessica
nice place but there was just something eerie about the place at night. hard to sleep.
keycard stopped working several times.
keycard stopped working several times.
Jason
Very attentive staff and very secure.
Stephen John
Excellent
Aisha
Thanks. I enjoyed my stay.
tomasz
Overall, excellent!
LEE
Not good
I cant understand why the hotel cant send the payment receipt even fter i requested for that 3 times. I would not recomend this place foe travellers.
Chantelle
Great location with appropriately 5-10 minutes walk to the Petronas Twin Towers and Pavilion shopping mall. Nice large room with very comfortable bed and has everything you need in the kitchen.
Phillip
Everything was fantastic. From the room hotel staff and how safe and clean it was. 10 stars 🌟
Elekos
High expectations, disappointing experience
Seemingly large, impressive, and up-scale, it gives an initial impression that completely contradicts the experience.
Many portions inside the hotel are under construction (as are outside), as if the property was half-built and prematurely released to the public.
The entrance/exit is clearly designed for automobiles and is awkward, unsafe and unwalkable for pedestrians. The rest of the hotel design is a failure due to its confusing, inefficient layout.
My room had a chemical smell. The artwork consisted of an easel that had no good place to be stored, and was instead inconveniently placed in the center of the small kitchen. Despite changing the settings, the water dispenser only delivered hot water. The shower only delivered cold water. There was one trash can.
It's apparent that little thought was given to the design and experience of the residents.
Many portions inside the hotel are under construction (as are outside), as if the property was half-built and prematurely released to the public.
The entrance/exit is clearly designed for automobiles and is awkward, unsafe and unwalkable for pedestrians. The rest of the hotel design is a failure due to its confusing, inefficient layout.
My room had a chemical smell. The artwork consisted of an easel that had no good place to be stored, and was instead inconveniently placed in the center of the small kitchen. Despite changing the settings, the water dispenser only delivered hot water. The shower only delivered cold water. There was one trash can.
It's apparent that little thought was given to the design and experience of the residents.
TULE
Clean and quite, 5 min walk to MRT and 15 min walk Twin towers
Ruma
Good property, great service, had an excellent stay. Amazing views of Petrona twin towers from rooms. Just think daily room cleaning should be included in the booking and not at an extra cost.
Ernita
We love it 😀
Tim
Never again.
The hotel is set up like a condo. There are three lift lobbies and it’s impossible to visit other floors or other rooms in other towers. One of our three rooms had vomit on the floor and the fridge was filthy dirty. No face or hand towels. No kitchen towels. Asking for any services like extra bath towels was painful, done with WhatsApp and if they responded to the request it might be several hours later.
I would not stay again at any price.
We booked three rooms and had to change rooms more than once to get to something resembling an actual family hotel stay.
I would not stay again at any price.
We booked three rooms and had to change rooms more than once to get to something resembling an actual family hotel stay.
Tim
Check in was somewhat confusing. Trying to find check in desk on arrival. Otherwise excellent
Mira
No daily housekeeping, difficult to get assistance when needed, and very noisy at night. I won't return!
Margaret
great place
Jason
Nice place with small issues.
The staff here were very helpful. The location was very close to klcc and near everything we wanted it to be. The wifi and refrigerator stopped working and they couldnt fix it, it was our final day there and they wanted to move us to a different room. We opted to stay. The free washer/dryer was noce but there was a massive wait to get it done with only 2 machines.
Adrian
The location is amazing. Near to KLCC and Pavillion.
TULE
Clean and convinces for MRT
Nuren
We came to the hotel and the staff behaved very rudely with us. One hotel staff guy took my passport without my permission and started reading it. He later lingered around me asking for the tip and money.
Later when we checked in, the sink was not flushing in the toilet. We complained to the hotel staff, however, they did not do anything. I wish I can get refund for such a terrible behaviour of hotel staff and stay.
Later when we checked in, the sink was not flushing in the toilet. We complained to the hotel staff, however, they did not do anything. I wish I can get refund for such a terrible behaviour of hotel staff and stay.
Jessie
Very nice
Jacqueline
Clean fresh centre of KL. Nice staff nice pool and exercise area.
Jason
The apartment was designed beautifully. Everything worked. Black out shades in the bedroom, Excellent bathroom. Sun never directly shines in the windows because of the way the building is designed. Staff communicated proactively on whatsapp and were very helpful.
Only negatives would be that leaving this large building from the 16th floor is somewhat of an event. Also convenience stores, coffee are at least a 300 meter walk from the property.
Only negatives would be that leaving this large building from the 16th floor is somewhat of an event. Also convenience stores, coffee are at least a 300 meter walk from the property.
Raghu
It was a very good property.. Didnt realize it was service apartment. It would have been great if they had included some basics like Toiletries as in Hotel like Body lotion, Paste, Conditioner etc.. Kitchen to include basic spices like Salt and Pepper.
Overall it was good experience for family with great view s of the skyline.
Overall it was good experience for family with great view s of the skyline.
dianne
Lovely modern clean apartment with amazing rooftop infinity pool
Nie
The location is superb. My family and I didn’t get to explore the places nearby as we had a pre-planned places to visit but I know there are many good eateries and shopping locations nearby.
Thomas
Great place to stay. Love the pool. Staff were well trained. The inconvenience of preferred cash deposit security Will an issue to most guests, myself included.
Location & surroundings
The Manor Residence Klcc By Five Senses
3 Persiaran Stonor, Kuala Lumpur, Malaysia
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