Name: Raeli Hotel Lux
Address: Via Gaeta, 14 5 1, Rome, 00185, IT

4/10

Poor

11 Jul 2026

kavin

AC was blowing hot air, rooms had ants in them. The breakfast was a waste of money. 12€ and you get boiled eggs that were ice cold from the fridge. So it's obvious that they were not freshly cooked. No scrambled or fried eggs were available for breakfast. You are better off getting breakfast down the street. Limited amounts of fruits. There wasn't even a single bottle of water that was provided in the rooms. Mold in the shower, missing light bulbs in the bathroom. Shower is so small you can't even turn in it. It's like you have to be a ninja to be able to wash the bottom of your feet because there isn't enough space to bend down to reach your feet.Rooms are as small as a match box. Elevator and hallway smells like there are dead rats inside the shaff and walls. Location is the only thing happening for this place.

Partner

8/10

Excellent

08 Jul 2026

robert James

The staff were excellent. The room was cleaned daily but realistically is in need for a refurb. I didnt sample the breakfast i deemed it too expensive. Plenty of shops and resturants nearby to use. Aircon in reception was exceptional.

Partner

6/10

Pleasant

22 Jun 2026

Kabita

Positive:
- The bed was very comfortable, and we slept very well throughout our stay.
- The breakfast was good, although it would have been even better if there had been some hot food options available.
- There are plenty of places to eat in the surrounding area.
- The location is excellent, with easy access to most attractions and the train station.

Negative:
- The double room was very small for a 4-star hotel.
- Every day when we returned to our floor, there was a strong smell resembling a gutter or sewage leak. It was less noticeable inside the room.
- The shower tap was very small, making it difficult to have a comfortable shower after a long, sweaty day.

Partner

10/10

Exceptional

07 Jun 2026

Rohan

The property was very clean and well maintained. Front desk staff were very friendly and helpful. We arrived late at night and the man who checked us in gave us a recommendation about where we could grab dinner.

Partner

4/10

Poor

28 May 2026

Obed

Not a great experience at this hotel that is supposedly highly rated. The front desk during check in was very pleasant. Once we arrived in the room, it was quite warm. We opened a window and called for someone to check the air conditioning unit. A maintenance person showed up pretty quickly and started playing with the thermostat but it seemed he really didn’t know what he was doing. He told me the thermostat was bad and he would send someone up to replace it. I told him that we were going to check out the city but to go ahead and take care of the thermostat while we were out. When we were leaving and going by the front desk, a different person was there (Gulio,I believe was the name). The guy kept telling me we could switch rooms or just wait for the thermostat. I told him we had no issue waiting for the thermostat repair while we were out. Upon our return later in the night, they made zero repairs to the thermostat and he began telling me that the maintenance person wasn’t available. I then decided to change rooms. When we went to the other room, the air conditioner didn’t work either and room was like a closet. I went back downstairs and Gulio began to tell me more stories about why the air conditioner wasn’t working. He then started telling me that the air conditioner only works for several hours a day. We were there during the hours that he said and the air conditioner never worked. He then began to tell us it didn’t work because of special city rules in Rome. Terrible!

Partner

4/10

Poor

18 May 2026

Rehman

Door locks were wired, checkout time was 11:00 instead of stand 12:00, beds were wired, bathing tub was missing shower curtain

Friends_and_family Family

10/10

Exceptional

01 May 2026

Gail

Great location, easy walk from Roma Termini, pleasant staff, fantastic breakfast buffet, comfy beds, Only negative was the lukewarm to cool water temp for showering. Would stay here again and would recommend to others.

Partner

6/10

Pleasant

21 Apr 2026

Fangping

The hotel is in the city center, close to central station, about 7 minutes walk. Breakfast is ok, staff is polite friendly. It is difficult to find curb side parking, I have to park the car few blocks away and 4 euro for 8 hours. The room does not have kettle, even the power outlet is difficult to find. There is only one.

Friends

4/10

Poor

23 Feb 2026

Ryan James

Upon arrival, I was told there no 2 single bed rooms left (despite it being booked under the reservation) and there none available until the next day.

Until magically there was a room available with 2 single beds which is what I paid for in the beginning, not sure why it wasn't available from the start...

Breakfast options were poor, with Luke warm boiled eggs, some bread and Luke warm yogurts for options, so I would not advise getting the breakfast added on to your booking if you're thinking about it.

Only one plug in the room available, a shower with no shower curtain.
Small room with small storage but that's ok if your only staying a weekend.

Friends

8/10

Excellent

14 Feb 2026

Amr

Staff

8/10

Excellent

19 Jan 2026

Elberta

Staff very nice and polite
Breakfast was ok not the best
A little outdated as hotel but was close to termini
Overall good stay

Leisure Family

10/10

Exceptional

03 Jan 2026

Benjamin

Clean room, the staff was really nice and accommodating.

Self

6/10

Pleasant

26 Dec 2025

Orna

Great staff

Friends_and_family Friends

6/10

Pleasant

26 Dec 2025

Orna

Great staff, good location near Termini. It’s definitely not a 4 stars hotel. The walls are dirty and everything is old and ragged. Needs an immediate renovation. Very good breakfast.

Friends_and_family Friends

10/10

Exceptional

08 Nov 2025

Diana

We stayed one night prior to cruise departure. This gem did not disappoint. Small room, quaint but clean & really comfortable beds. Amazingly friendly and efficient staff. Highly recommend. Minutes to train. Just what we were hoping for.

Leisure Family

6/10

Pleasant

27 Oct 2025

Adam

NOT a 4 Star Hotel.

Firstly i will point out that we stayed in room 502, which was a tiny twin room.

Location wise this hotel was perfect, 5 mins from Termini station with restaurants and shops in the surrounding streets.....also within 2-30 mins walking distance of a lot of Rome's main attractions. We used the tube to get back from Vatican City to Termini, so everything is accessible.

The hotel is also in the middle of the Embassy District so the streets are clean, tidy and feel very safe.

Breakfast was good, enough choice and constantly replenished so nice and fresh.

We spent 3 nights at this hotel and it served it's purpose but we expected more. This is NOT a 4 Star Hotel!

The negative points are as follows:

The room was tiny, we pushed the beds into the walls as can be seen on the picture so we could move around.

No headboards, and as can be seen this must have originally been fitted out for a double bed as the sockets for the lights were above the pillows. However these were not usable sockets.

The only usable sockets were right next to the sink (not a fan of electrics so close to water) and in the door entrance - these are both highlighted in blue on the photo.

The biggest negative was the bathroom. You need the dexterity of a mountain goat to get out of the shower (no shower curtain/screen) with only a few inches gap. The bath is an old enamel bath so slippy when wet. The room had a drain in the middle, which is probably the source of the smell!

Overall disappointing.

Partner

8/10

Excellent

27 Oct 2025

Sam

Clean Room

Leisure Family

8/10

Excellent

19 Oct 2025

Matthew

Perfectly acceptable hotel for a short stay in Rome. Room was clean, if a little dated and the walls were quite thin. However, as a base for exploring it was ideal and we never spent much time in the room anyway. The hotel is only a short walk from Castro Pretorio metro station so getting about was great. The breakfast buffet was also pretty good, with plenty of options.

Leisure Family

4/10

Poor

16 Oct 2025

Gary

Noise! Constant noise. The rooms need sound proofing. First night I waited an hour before confronting and adult who was in charge of a group of students who made so much noise for over an hour that my wife was crying. Then Itge building across the road seemed to have some building work that started at midnight!
The second night the guy in the room next door had a telephone conversation for an hour which I could hear every word from 2am! Staff were ok, but disinterested generally. Hotel was clean, but one of the lifts didn't work for the 3 days we were there and the sign looked as though it had been up for a while.
Hairdryer in our room didn't work, but happily it was fixed the same day, kudos for that. It's situated a few minutes walk from Roma Termini which is convenient, and we can thoroughly recommend the pizzeria ristorante Andrea just a few minutes walk away.
Overall poor, but mainly because of disrupted sleep.

Leisure Partner

6/10

Pleasant

07 Oct 2025

Marian

Good

Breakfast was only cold food.Great staff.
Room was not very clean.

Partner

6/10

Pleasant

06 Oct 2025

Robert

For the same money you can probably find somewhere nicer.
The hotel is run down and in need of a lot of work.

Good things: location was good for Roma Central Station, bed was comfortable, room was a decent size, staff were friendly.

Not so good: the hotel is run down, the curtains didn't close so you're awake with the sun, the room smelt, the air con worked but the markings were worn off so it was hard to control, you can hear every bodily function of neighbouring rooms, the door was flimsy and I suspect easy to just push open, there's no shower curtain so everything gets wet, the hot water takes a long time to arrive, there were burn holes in the blanket and the tiny lift gets a workout in busy periods, the other lift looks like it's been broken a long time.

I would not stay here again.

10/10

Exceptional

29 Sep 2025

perla

The room was very clean, the front desk person was very helpful, and friendly, the hotel is walking distance to the train station and to the big red bus hop on hop off bus that takes you all over the city.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Natalie

Very nice hotel close to the train station and walking distance to most attractions.

Leisure Partner

6/10

Pleasant

21 Sep 2025

hector de jesus

Cleaning staff entered room even if « do not disturb sign » was on making me concerned

Leisure Partner

8/10

Excellent

08 Sep 2025

CARL

Breakfast was perfect to start the day. Staff very kind. Washroom a bit small shower very small not for everyone but fit for us.

4/10

Poor

01 Sep 2025

Rojin

It’s so small the rooms and not very clean

Leisure

6/10

Pleasant

01 Sep 2025

Isabella

Not a 4 star hotel, closer to 3 star. Breakfast options were so litlle. No hot breakfast.

8/10

Excellent

30 Aug 2025

Rohan

The hotel is well-maintained, has a great breakfast spread, and has friendly staff. I'd like to thank Laura on the front desk for her hospitality and excellent recommendations for dining. Overall, a great experience!

Leisure Partner

8/10

Excellent

28 Aug 2025

knash

It is a good location close to the main station and walking distance to the main street

Leisure Partner

10/10

Exceptional

27 Aug 2025

Janneth

Really good!!

The hotel is in a very safe location. It was quiet, and the rooms had everything you need for a good night’s sleep. Breakfast was delicious, with plenty of tasty options.

Partner

2/10

Poor

26 Aug 2025

Verified traveler

The worst hotel experience ever!

Terrible, terrible, terrible. This was by far the worst hotel experience I've ever had. The room was shockingly small — barely enough space to walk around, let alone store luggage. The washroom setup was insane: no shower curtain, so every shower turned the bathroom into a soaked mess. Water would pool on the floor outside the tub, creating a constant slipping hazard.

The toilet and vanity layout made no sense, completely awkward and uncomfortable to use. To top it all off, the amenities smelled awful.

I can’t stress this enough: do not stay here. It’s uncomfortable, impractical, and poorly maintained. A total disappointment.

Partner

10/10

Exceptional

20 Aug 2025

tina

Great location and great experience

8/10

Excellent

11 Aug 2025

Marylou

A little far away from the train station.

Leisure Partner

6/10

Pleasant

31 Jul 2025

Tenzin

Our stay at this place was alright, the small bathroom was slightly inconvenient but did the job.

10/10

Exceptional

29 Jul 2025

Shubham

The hotel is nice and simple. We got free breakfast, though it was more or less the same for the 3 days, no complaints about it. Plenty of food to have before getting your day started. The staff are welcoming and helpful. The hotel is at a walkable distance to Roma Termi, there are enough travel options to get you around the city with a 5-10 minute walk towards bus stops.
Overall, for the price we paid, felt like a good deal.

Leisure Friends

6/10

Pleasant

26 Jul 2025

Liz

The air conditioning did not work well, and when I asked the front desk they said it was central air and it could not be charged, in the Rome summer that is not good

Leisure Family

10/10

Exceptional

26 Jul 2025

Christina

Great place to stay in Rome

The people at the desk were always so friend helpful. We arrived before checking around 1130a and they were able to check us in at noon since our room was ready.
My son bought a toy that needed a small screw driver to open and they were able to help by lending a small screw driver to open it to put batteries in. Then when I didn’t have a 3 prong adapter, just a two prong the desk attendant suggested the mini market.
The room was quite small but fine for the two of us. There was an elevator at the facility and buffet breakfast every morning with fresh fruits, pastries and many other selections. It really helped start our day with breakfast being included.
No real issues with the room itself, though we did find 4 scavenger ants in the bathroom one day.

The location was amazing. A mini market two blocks away, 3-4 restaurants we patronized that had great food and varieties. The train station was 7 minute walk and the Mercado centrale was right next door to the train station. The train station being so close was an amazing plus since we used it everyday to get to our destination.
Overall I would recommend this place and come back in the future.

Friends_and_family Family

2/10

Poor

25 Jul 2025

Khalid

Very bad no safty door never lock bed bugs we left hotel one day before tv never working

Family

8/10

Excellent

22 Jul 2025

Veronica

Great stay!

Leisure Self

8/10

Excellent

21 Jul 2025

Verified traveler

Good for one night stay if you don’t mind no view

Room was small and no view due to the bars on the window. Clean room. Service was okay, but not friendly. Overall it was an okay stay

Partner

6/10

Pleasant

20 Jul 2025

Jamal

We lost power for an hour on Wednesday so I couldn’t work during that time, and decided to get ready for dinner. I left for dinner a couple hours later and returned to the hotel wanting to shower and go to sleep. Unfortunately there was no water available in my room or anywhere else in the hotel. So I did not sleep very well having travelled all the previous day without the ability to shower. Very disappointing.

Business Self

10/10

Exceptional

19 Jul 2025

Inan

It was all we wanted. Perfect place to stay in Rome.

Leisure Family

6/10

Pleasant

16 Jul 2025

Cassidy

It was a fine place to sleep for 2 nights for the price. Very tiny room, hardly any room to move around the bed. Our do not disturb sign was on the door the entire time as we just didn’t want anyone in the room during our stay and housekeeping was in the hall when I left the first morning and asked if we wanted it cleaned, I said no thank you. Later I come back to it cleaned and our stuff moved which was unsettling. Housekeeping was still in the hall and so I went back out and pointed to the do not disturb sign on the door and mentioned that I said no thank you to cleaning. The 2 guys laughed it off like I was kidding. Just weird. Wouldn’t stay again but was fine for what we needed it for - sleeping.

Leisure Friends

10/10

Exceptional

16 Jul 2025

Anam

It was a comfortable stay. The buffet breakfast was the highlight of our trip.

Partner

10/10

Exceptional

06 Jul 2025

Idil

The room was good, front desk was nice. Has all the essentials. Good place if you are on a budget

Leisure Friends

8/10

Excellent

04 Jul 2025

Jane

Staff was super friendly and helpful

Leisure Family

8/10

Excellent

02 Jul 2025

Tomasz

Very good location. Friendly staff. Good breakfast options.

Leisure Partner

4/10

Poor

01 Jul 2025

Emily

Even though it is listed as a 4-star hotel it is not, it should be listed as a 2-star, the rooms are old and have barely what you need. The shower does not have anything to prevent the water from coming out so it makes a total mess. The room is not isolated properly therefore you can hear everything that is going on in the hallway and can even think someone is trying to open your door when in reality is the person from the room next door, we learned this the bad way, no one told us. We requested 1 full bed and got 2 twin beds. Plus, when we asked for an iron they told us they didn’t have any.

10/10

Exceptional

26 Jun 2025

Marjolaine

Exacte

6/10

Pleasant

19 Jun 2025

Lisa

Meh….

Great location, service staff were wonderful.

Uncomfortable having to leave a copy of passports at the front desk. Not sure why this is still allowed.
The rooms were small and the ac was not the best. But overall not a bad stay

Friends_and_family Friends

8/10

Excellent

18 Jun 2025

Reagan

Good location near the Roma Termini train station so we were able to walk with our luggage (about 10min). Bus stops near the hotel that get you to main attractions in about 20 min otherwise you can walk they are about a mile away. Rooms are nice but outdated. Shower was small but it was clean. They had housekeeping each day. Not that noisy except you can hear each time your neighbor uses the keys to their room and it sounds like it’s coming into your room. Over good for what you pay.

Leisure Friends

10/10

Exceptional

18 Jun 2025

Dominika

Everything was perfect.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Jasmin

All the staff was helpful especially the desk and breakfast area staff. Super clean and everything functioned. Would stay again.

Business_and_leisure Self

6/10

Pleasant

04 Jun 2025

Salome

The hotel person el was great. Not an 3/4 star hotel as the ammenities are not very new, so the price for one night was overrated, but the attention was great.

Self

6/10

Pleasant

03 Jun 2025

Sari

The hotel is on a safe, quiet street and has a beautiful entryway and staircase. There are some great restaurants within a block. The rooms are small, but this was ok for us as we spent all day exploring and only came back to sleep. The beds are comfortable, with clean white linens and a light blanket which was perfect for the first week of June. The pillows were pretty flat so I was happy to have my little temperpedic travel pillow. The windows were large and opened to a nice view of the surrounding city and to spy the lives of the seagulls and Indian ringneck parrots building there nests in palms across the street. There are outdoor shutters which can be closed to block the light of the hotel sign that shown into our window. Nice for subtle light, but too green to sleep with. The downsides are as follows: the room smelled a little of air freshener, though this aired out when we opened the windows for a while. There was a slight smell in the hallway, and in the room itself, of must. We had to take an allergy pill the second night and this helped.
A safety issue: low rail outside the unscreened window. It is not high enough to keep a child safe if they accidentally leaned over too far or climbed to look over.
Also, when the windows are open, flies & moths fly in and out.
While the hotel met our basic needs and is in a great spot, I willopt to try another hotel next time and book farther ahead to get a more reasonable rate.
The breakfast was so so. Espresso machine broken

Leisure Family

8/10

Excellent

28 May 2025

Kassadee

Had everything we needed for our stay at Rome. It was safe, clean and affordable. We walked mostly everywhere from the hotel and if not then the bus stop was very close. It was only a 8 minute walk from the main train station which was very convenient for us. The staff was very friendly and helpful.

Leisure Partner

8/10

Excellent

07 May 2025

Rusudan

Old place but normal. Small room. Location good.

Leisure Family

8/10

Excellent

03 May 2025

Vito

Conveniently located close to termini train station

8/10

Excellent

18 Apr 2025

Marisol

The location is very convenient for walking around close to Roma termini and down town. The room are small.

Leisure

6/10

Pleasant

31 Jan 2025

Del

Well placed for transport links.
Room was small and toilet difficult to use as too close to the wall.

Leisure Partner

8/10

Excellent

29 Jan 2025

Miranda

The property was hard to get to on foot because the sidewalks are so broken and the cars park ON the sidewalk. The restaurants near by are crazy expensive. The hotel staff were all nice and helpful. The breakfast buffet was AMAZING and made my entire visit so much better! The two major issue i had was the wifi router did not reach my room so when I entered. I would lose signal. My room was also in the back corner of what looked like a maintenance halway and thats what the cleaning staff used it for too. I always had trouvle getting to my room because there was always someone leaving a laundry bin or vacuum or both there. As a disabled person with walking aids, i need all the space I can to get through a halway. Oh and they ask you to leave your key at the desk whenyou leave for the day. Weird, but ok. Just doesnt feel very secure and you can't really avoid it because they key ring is basically a 1lb barbell.

Leisure Self

10/10

Exceptional

05 Jan 2025

Louise

This was a good budget option for Rome.

Leisure Self

10/10

Exceptional

05 Jan 2025

Emilia

Great place to stay during your city break.

I had a great experince staying here. It is very quiet and close to the metro. The staff is very professional and helpful, the room was cleaned every day with towels changed every day. I had a wonderful holiday and the hotel was a great part of it.

Self

8/10

Excellent

18 Nov 2024

Cristiane

Good location, staff, breakfast

Good location, bed comfortable , small room but I was on my own so good enough. Good breakfast, nice staff. Only problem the shower was not so hot as i expected in the morning. In the evening the shower was good. Fridge was not working but I did not use it. Hairdryer in the bathroom. Near train station e metro. Also walking distance for the main attractions was good. Storage room available

Self

10/10

Exceptional

10 Nov 2024

Scott

Nice older hotel with a good staff. Close enough to the Roma Termini train station to walk with roller luggage. Good deal and safe stay.

Leisure Partner

10/10

Exceptional

05 Nov 2024

Scott

Nice hotel in a great area near the main train station (Termini). Staff is very pleasant, helpful and speaks English well. The rooms are older and small but very very clean.

Leisure

10/10

Exceptional

18 Oct 2024

Emin

Great location! Clean and the staff was very helpful! Close to many restaurants, train station and shopping!

Leisure Partner

10/10

Exceptional

16 Oct 2024

Alejandra

Me encantó! Llegué a pie desde la estación de tren, 10 minutos, cerca del hotel varios restaurantes, y cerca a pie también de los lugares turísticos de interés. El hotel muy lindo, la atención en mostrador muy bien, el desayuno abundante. Mi habitación, súper cómoda! Volvería sin dudarlo, lo recomiendo. Viaje sola.

Leisure Self

6/10

Pleasant

25 Sep 2024

Xavier

Overall a decent stay in a convenient location for us. However the room smelled at times of sewage, none of the pop ups in the bathroom were functioning properly and the AC didnt work well.

Leisure Partner

8/10

Excellent

23 Sep 2024

Brian

Good affordable safe hotel. Pleasant staff allowed us an early check in

Leisure Partner

4/10

Poor

17 Jul 2024

Alex

This place is “4” star hotel. However deserve prob max 2, fist of all we booked standard room but they gave us looks like economy . Room is really small prob 8*8ft
Only good thing is they have AC that is working. tv not working , they don’t have iron in hotel, They don’t have drinking water in hotel ( only at breakfast). During our stay there was many kids in hotel and they been so loud , specially at 7am ( when breakfast starts) - slamming doors , screaming , adults with them loud as well.

Leisure Family

6/10

Pleasant

13 Jul 2024

Ersin

Ok spot, expected more for 4 star

6/10

Pleasant

03 Jun 2024

Marina

Not sure how this hotel is classified as 4 stars, more like 2. Old with cracked tiles, broken furniture that looked like it stepped out of the 1970s, a barely working fridge, no in room coffee making. Location close to the station but lots of homeless people sleeping in doorways including right next door.

Leisure Family

4/10

Poor

19 May 2024

Elena

I booked this hotel and arriving day stuff told me they move me to other sister location near by ( it was a 7 min walk with a luggage ) no assistance or explanation was offered.
When I arrived to other location they gave a me room on 5 floor and temperature in room was 27 Chelcia, a/c was not working on whole hotel .fortunately they move me to second floor when was a little bit cooler in May outside was 80 degrees.
Have to sleep with opened windows and it’s was so noisy, crowded street was noisy till 2:30
Morning 4 AM street cleaning noice and trash pick up at 5 am make a lot of noise as well
Stuff was so nice breakfast ok

Leisure Self

10/10

Exceptional

15 May 2024

Angela De La

Beautiful property with great staff and service! We walked everywhere and it was perfect.

Leisure

8/10

Excellent

10 May 2024

kathy

Was bit disappointed, air conducting didn’t work, plug in tub didn’t work properly and no shower curtain so had to clean up water after we bathed.

Friends_and_family Family

8/10

Excellent

30 Apr 2024

Steve

Good value and nice place to stay

Leisure

8/10

Excellent

14 Feb 2024

Rajiv

Clean and comfortable Hotel. Room was clean and quite big. No blankets on the bed - just a sheet. Quite a cold room. No decent shower, no shower curtain, water floods the bathroom. Not sure if it's 4 star, probably 2.5. Breakfast was ok, staff were a bit rude.

Leisure Partner

2/10

Poor

15 Nov 2023

Samantha

Never stay here

It was awful, shower fell apart twice. Keys were so heavy that no one knew how to close the doors and slammed them all night( tv did not work and staff were awful

Self

8/10

Excellent

24 Sep 2023

Temitope

It was a nice stay overall.
The staff were friendly and professional. Shout out to Grace, one of the front desk staff who made our stay comfortable.

Partner

10/10

Exceptional

11 Jul 2023

Stephan

Nice accommodations, good room, good amenities.

Leisure Self

8/10

Excellent

05 Jul 2023

Sean

For a quick 2 day trip to rome this was the perfect place for me! The room was small but for a solo traveler just needing a secure place to sleep this was great! On one occasion I arrived at around 5am after a night out of clubbing and I appreciated that the concierge checked to verify I was a guest of the hotel for security mesures! I would say I did feel a little uneasy about leaving my luggage in a closet accesible to all guests before my checkout and would have preferred the staff to handle that and make the room more secure to avoid other guests stealing things! Luckily that did not happen and everything went well !

Leisure Self

6/10

Pleasant

26 Apr 2023

Jake

Cleaning staff woke us up every morning shouting and being extremely loud in the hall around 7-8 A.M.

Room was extremely small, and the bed was quite uncomfortable.

Leisure Partner

4/10

Poor

24 Apr 2023

Verified traveler

French fries on the floor, hair and dirt. TV in room is laptop size, more decorative due to not working. Location great, still plenty other hotels in area. Staffs looked depressed or sad, couldn’t smile or be polite. Much worn out hotel that needs refurbishment.

Friends_and_family Family

8/10

Excellent

25 Jan 2023

Emily

Nice Hotel Close

Overall my stay was nice. The hotel is in a good location not that far from Central Station. There are plenty of places to eat nearby. The hotel itself is pretty clean and for the most part quiet, although I did hear cleaning staff at 7AM a few mornings. Also, I heard a school group late at night. I thought the breakfast was nice. I arrived early but they did not allow me to check in early, which was a pain. If their cleaning crew starts at 7AM and check out is at 11 AM I don't know why I wasn't allowed to check in early. Overall I would recommend.

Self

10/10

Exceptional

30 Nov 2022

Buruk Asrat

Nice at all

4/10

Poor

04 Nov 2022

Jocelyn Mediana Palomares

The lift was always “out of service” which is too hard for a handicap like me . There was an A/C but it blows HOT air than cold. “Never again “ on this place.The room smells terrible!!!

Leisure Family

8/10

Excellent

29 Oct 2022

Bonnie

The hotel was convenient for us and the staff was very helpful.

Leisure Friends

8/10

Excellent

25 Oct 2022

Y.

In a quiet street, 8 min from the train station and bus tours. Nearly many restaurants. Unfortunately, the mirror in between the twin beds was useless; a full mirror behind the door would have been a lot more practical and useful. The \"closets\" above each night table were high to reach the hangers, their bottom right at head level (I hurt my hands twice every time I lift my arms to pull the covers.

Leisure Friends

2/10

Poor

30 Sep 2022

Connie

Never again

This hotel should be closed. Nothing works, everything is broken, espresso from a machine in Rome? Ridiculous.

Friends_and_family Family

6/10

Pleasant

17 Sep 2022

Brian

convenient location to the train station. Reserved and paid for a superior room with queen bed and got an economy sized room with two twin beds, very small not what I paid for.

Leisure Family

8/10

Excellent

13 Sep 2022

Geng

One person stay. Except the room size which is small, everything else seems quite good.

Leisure Self

2/10

Poor

10 Jul 2022

Alaa

This Hotel should not be 4 stars. Worth max 2 star

Do not expect to much!

- Very poor loby
- Small room, especialy shower room,
- No coffee/te in the room or loby. Only avaiable during breakfast.
- No laundry service, or Iron device in the room
- Mini bar was broken.
- There is no place to put shower/shampoo during shower.
- Bad breakfast

Spent very bad days att this Hotel. Hotel missing basic services should not worth 4 stars

To be fair, here is some positive things

- Reception staf, and it is open 24/7
- To many restaurant surround hotel.
- 10 min to the train and metro station.

In general you will pay for position not Hotel.

Friends_and_family Family

2/10

Poor

05 Jan 2020

Unhappycustomer

A 2 star hotel claiming to be a 4 star one. Worst breakfast ever, smallest room ever, dirtiest bed and worst customer service (except from the Reception). It’s just an example of a terrible 4 star expensive hotel. No resturant, no gym or any type of facilities. No lobby. No nothing. Just rooms poor breakfast room. No egg or any hot foods in the breakfast menu. Just cucumber, tomato, sweets, coffee machine, cornflakes, bread, honey and some other basic stuff. BE AWARE YOU ARE PAYING FOR A 2 STAR HOTEL.

Leisure Family

6/10

Pleasant

01 Nov 2019

Jillian

The staff at the hotel were very helpful, and did their best with what was available. The rooms were very small and the bathroom was too. The shower cubicle was difficult to wash within because of the size. Breakfast was fairly good and inclusive of the price of stay. It’s location isn’t too far from the main attractions and walking distance of the rail and bus station which made it a good choice. The nearby restaurants were eas

Partner

8/10

Excellent

28 Oct 2019

Keita

Good place to crash for the night

The AC didn’t work and the bed was too big for the room. Otherwise Great stay. WiFi good, quiet, great location.

Self

4/10

Poor

10 Oct 2019

Verified traveler

They didn't have our room when we arrived and they sent us walking with all our bags to another hotel 10 minutes away. No explanation was given to us.

Leisure Partner

2/10

Poor

08 Oct 2019

Troy

This is a 1 or 2 star hotel , not 4 as advertised. Our room was ridiculously small, the sheets smelled and were torn, the shower was gross and too small to shower in. The walls were very dirty and damaged. The fridge did not work. It was a nightmare. Think hard and long before you before your book this place, you have been warned. It is much worse than comparably priced hotels and air bnbs despite its claims and pictures. Very disappointed.

Leisure Partner

6/10

Pleasant

06 Oct 2019

Verified traveler

The staff is very rude! they don' t even say good morning! or Good night! You walk by the front desk and they totally ignore you, you go to the breakfast room and they don't say good morning! They look like a group of robots ! And definitely the Reali Hotel Lux, is not a 4 STARS Hotel !!!!! Maximum a 2 stars. Good location and in calm and quiet street next to the Termini station, this is only the good side of this Hotel. Staff need a training, to treat better they guests ! Remember : we are the ones that pays your salaries!

Leisure Self

2/10

Poor

02 Oct 2019

Verified traveler

The only thing that I like was the location. But terrible service, incredible the fact that they only have 4 hours of AC. Terrible property’s condition, not cleaning properly. I do not recommend this hotel.

Leisure Partner