Name: Extended Stay America - Tacoma - South
Address: 2120 S. 48th St., Tacoma, 98409, US

10/10

Exceptional

17 Jul 2026

Amber

Good service. Easy.

Partner

4/10

Poor

15 Jul 2026

Mary

Pet friendly but a very worn out and tired property with limited amenities

Partner

6/10

Pleasant

12 Jul 2026

Carlos Eduardo

Nos hospedamos 5 noches y dos veces tuvimos que salir de emergencia por dos falsas alarmas de incendio. El desayuno es una simple taza se café con un muffin.

Family

10/10

Exceptional

02 Jul 2026

James

.

Family_with_children

10/10

Exceptional

11 Jun 2026

Clifford

Most eelffectuvw and efficient check In I have ever experienced.

4/10

Poor

10 Jun 2026

Alecia

The bed and bathroom were clean but everything else was very sketchy. Limited food available but we were able to go to the store and buy our own food. Staff was really nice and extremely helpful.

Friends_and_family Family

4/10

Poor

07 Jun 2026

Edward

The hotel Rooms were damaged and in need of renovation not worth the cost or stay!!

Partner

6/10

Pleasant

03 Jun 2026

margaret

Waited 40 minutes for check-in. Clerk kept disappearing. Received an upgrade to a bigger bed because of it. The room also had a small kitchen devoid of any dishes or utensils but the literature said it could be ordered from the desk. Breakfast was coffee plus a \"Grab and Go\" which meant small fruit bars or muffins and packages of oat meal to make in a coffee cup with boiling water. Nothing cold, nothing healthy and only two seats available. You had to carry all these back to the room. The room had no bathroom safety bars, one roll of toilet paper, a kleenex box but no an alarm clock. You must have an I.D. to check in. Phone calls cost money whether completed or not. Internet was difficut to connect, had to call and get the password and the good internet cost more. Another strange feature is that there was only one door to get into the building and only one door leading to the back large, unlined parking lot. And it took a room key to drive into the parking lot. There were two chairs in the room, one desk chair and on soft chair. The telephone message lite blinked contiiuously for three nights even though there was no message. The bed was comfortable.

Partner

2/10

Poor

29 May 2026

Jerae

My wife got her lupus rashes due to failure of the A/C unit not working

Partner

10/10

Exceptional

18 May 2026

shannon

They had everything we needed pots pans, dishes, full size fridge and cupboard space up above and down below. They didn't have a cot, but other than that staff was really great and helpful, not rude and condesecending like the last couple places we stayed at 🙄 also it's cool that you use a key card to get into the parking area.

10/10

Exceptional

14 May 2026

Zion

I love it I come every other week an stay a week

Partner

10/10

Exceptional

11 May 2026

David

Na

Self

10/10

Exceptional

04 May 2026

Jessica

This room was clean and perfect for a night's stay to watch a game at Cheney and not have to drive. Bathroom was clean, bed was clean, serviceable amenities, attentive front staff, quiet at night, and it was nice to park your car behind a gated area. Safer area of Tacoma, will definitely stay again.

Partner

8/10

Excellent

01 May 2026

Alvin

Location was a center part of the experience. Right across from the mall easy access to food/entertainment during the stay.

Self

10/10

Exceptional

29 Apr 2026

Zion

Love the room staff members I like it

Partner

10/10

Exceptional

29 Apr 2026

Zion

I love da rooms an da spaces an the staff is very friendly an helpful

Partner

8/10

Excellent

28 Apr 2026

Janene

Ask for kitchen items at front desk. It would be more convenient if a key card allowed access to the back entrance.

Partner

10/10

Exceptional

21 Apr 2026

Zion

Ye

Partner

10/10

Exceptional

19 Apr 2026

April

Really nice people, friendly, quick with check in,overall a good hotel.

Family_with_children

6/10

Pleasant

14 Apr 2026

John

Everything was great I booked it online but the check in when I got there seems a bit long to many questions my last stay didn't have all the questions

Self

2/10

Poor

21 Mar 2026

Kalvin

To many pets and no cleaning lobby, Elevator or hallway floors..

Self

2/10

Poor

17 Mar 2026

Gabriel

Uh my bed had ants and I’m sure it had other bugs I came home with a huge rash on my leg 💀

Family

6/10

Pleasant

12 Mar 2026

Danyelle

Room was in decent shape and it was close to the mall. However I waited over 20mins to get checked in, had to double park while checking in because the main lot is behind a gate, and the elevator was out so had to take stairs to 3rd floor. Hotel lobby and hallways smelled of smoke and room key loses programming when in purse next to cell phone.

Self

6/10

Pleasant

08 Mar 2026

Hannah

Elevators were down so walking up the stairs was a pain with suitcases and bags. The recliner in the room was broken and there were hairs in the shower and bathroom sink that hadn’t been cleaned and there was a lot of dust everywhere. The curtains were stained with a mysterious red substance as well. Staff was friendly though!

Partner

2/10

Poor

06 Mar 2026

Marisol

Nope

Family_with_children

2/10

Poor

04 Mar 2026

Linda

The only thing that was good there is a staff was outstandingly friendly the elevator was broken down we are both in our late 60s they put us on the top floor with two dogs your breakfast was a joke it was those tiny little mini muffins and a cup of coffee I'm talking a little tiny package things you had to walk around to the front door just to get in and your parking was out in the back for being a full kitchen there was no utensils plates anything that I asked for things and then they still never gave us any silverware or microwave was blowing Sparks and they said they'd have to change rooms for us to get a working microwave which they never did they never called back a horrible stay do not recommend it

Pet

2/10

Poor

01 Mar 2026

Brian

All around bad. Police were there in the morning. It was very loud every night i stayed so i didnt get any sleep. There pretty much nothing in the room no coffee maker you have to request everything so that's very inconvenient especially if its busy and you cant reach the frint desk

Partner

10/10

Exceptional

28 Feb 2026

Tavia

Clean lobby and rooms and very nice staff.

10/10

Exceptional

26 Feb 2026

Russell

Not a great place to stay for work

2/10

Poor

23 Feb 2026

george

the whole facility was a mess and no working elevator i am handicap and had to walk 2 flights of steps very disappointed in expedia and the extended stay

Family

4/10

Poor

23 Feb 2026

Laurie

Elevator not working and public spaces pretty darn dirty, but the staff was nice. Wouldn’t choose it again.

8/10

Excellent

09 Feb 2026

Randi

Room was clean. Staff was nice, getting to and from the gated parking lot is kinda a pain in the butt, but what stands out the most is the same couple ladies w their dog smoking right outside the main door. Sign says 25 ft from the entrance. It stinks and not everyone wants to smell it. If they are guests the staff should ask them to step away from the building.

Leisure Partner

8/10

Excellent

01 Feb 2026

George

Clean and quiet room.

10/10

Exceptional

29 Jan 2026

Ashley

Staff were courteous

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Amber

Excellent service, clean and comfortable rooms and pet friendly.

10/10

Exceptional

28 Jan 2026

brandy

Clean rooms great staff

Leisure Partner

10/10

Exceptional

28 Jan 2026

brandy

Clean rooms great staff

Leisure Partner

10/10

Exceptional

28 Jan 2026

brandy

Clean room and great staff

Leisure Partner

10/10

Exceptional

28 Jan 2026

Ronald

Clean rooms and great employees

Leisure Partner

4/10

Poor

26 Jan 2026

Monica

The room was not good. The curtains were stained and nasty we didn’t touch them. The lobby was a mess, floor was filthy, elevator floor was visible dirty and sticky. We only stayed for less than 9 hours had we spent more time I would have made us move to a different hotel.

Leisure Family

2/10

Poor

25 Jan 2026

Whitney

The staff was the only nice thing about this hotel. Our room smelled like drugs, the sinks backed up and the whole room was so disgusting. The worst place I have ever stayed in. Seems like regulars stay there and I should have known for $150 a night you get what you pay for. So rough of an area and our car has someone that spit all around are car and on our door.
Honestly please take this review seriously and don’t stay here it’s so so gross

Leisure Family

10/10

Exceptional

22 Jan 2026

Niya

The staff here was completely amazing very personable Enjoyed my stay. I always enjoyed my stay here. Nikki has been very helpful with finding out things and helping me deal with issues …. Megan has been amazing with problem-solving for me so that is definitely an extreme plus.

Business

10/10

Exceptional

22 Jan 2026

Niya

The staff here is amazing. Nikki is extremely helpful, personable. And if she doesn’t have the answers for you, she make sure she finds them. I love that type of service.
Megan is so pleasant to work with extremely helpful as well. Courtney is amazing Tammy very pleasant as well. Christina always a delight.
Matt is amazing at the front desk and amazing with the room service and I love the fact that anything that’s going on with your room day or night. They are always right there to make sure that you’re comfortable. I would definitely recommend this hotel to anyone to stay long term or short term.

Niya

Business

6/10

Pleasant

11 Jan 2026

John

Room was clean, staff was nice. Area is a little iffy. Not much for a breakfast

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Katherine

This place has the best staff. My son and I stayed here for a month as we transitioned to our new home. The place was kept clean, friendly staff, and excellent customer service. The rates were fair, and much lower then places that werent as safe. I would stay here again anyday over other options

10/10

Exceptional

31 Dec 2025

nevaeh

nikki one of the hosts was really helpful and helped us out a few times

Partner

6/10

Pleasant

23 Dec 2025

Coray

The room was OK. It was missing the remote to TV.

Leisure Self

6/10

Pleasant

12 Dec 2025

Chirag

Room was clean but had a wierd smell, staff was courtesious
Breakfast was very limited with mainly coffee/tea and basic items like toast/eggs were not there.

2/10

Poor

10 Dec 2025

salim

Lack of amenities, like towels (2 only provided) , pillows (2 only provided) , no internet and no breakfast as described on web site. Also, construction started 8 AM, not specified on web site. Very disappointing.

Business_and_leisure Family

8/10

Excellent

07 Dec 2025

John

Yes room was clean bed was comfortable

Leisure Self

4/10

Poor

07 Dec 2025

Dranea

Staff was great. Room was unsanitary and unsafe. Poor building design. Fumes were directly on guests when exiting.

10/10

Exceptional

07 Dec 2025

david

The staff was super helpful and friendly

Business_and_leisure Family

10/10

Exceptional

28 Nov 2025

Shelley

Room was clean, shower pressure was great.

Friends_and_family Family

8/10

Excellent

17 Nov 2025

Charleen

The room was clean, the bed was very comfortable, ac/heat worked great, had fridge, microwave, cooktop.Staff was very friendly. Basic breakfast was fine, good coffee!
Smokers had to smoke outside over in a corner of yard.... but still smell of smoke when coming and going out front door... Did not smell in the room... Convenient location for my needs on this trip.

Self

10/10

Exceptional

16 Nov 2025

Niya

Staff is amazing new GM is respectful, and helpful with a great disposition..
And as always a very comfy stay once again!!!!!

Business

10/10

Exceptional

11 Nov 2025

Niya

Wonderful stay once again!!!
Staff AMAZING ❤️

Business

6/10

Pleasant

19 Oct 2025

Chris

It definitely has a bit of a smell and our room smelled like cat urine. The room other than the smell was clean. Cheaper than most spots in the area

Business_and_leisure Partner

10/10

Exceptional

07 Oct 2025

Roberta

Quiet in room except the air conditioner was a bit noisy. Staff was friendly and helpful.

Leisure Pet

10/10

Exceptional

02 Oct 2025

Michelle

Amazing!

6/10

Pleasant

27 Aug 2025

Carolyn

Room card usage was poor. Parking gate not working and for room had to reactivate twice.

Leisure Family

10/10

Exceptional

22 Aug 2025

Ryan

Front desk is always helpful.

6/10

Pleasant

07 Aug 2025

paulino

There is no continental breakfast. Coffee and packaged muffins do not constitute a continental Bfast

Leisure Family

2/10

Poor

04 Aug 2025

a

Poor cleanliness.

6/10

Pleasant

03 Aug 2025

Roseanne

The staff were very nice. They do not have an ice machine or you cannot get a wake-up call. Some of the drywall is coming off.

Leisure

8/10

Excellent

02 Aug 2025

Anzeleka

Clean lobby , quiet environment

Leisure Partner

6/10

Pleasant

29 Jul 2025

Steven

I wouldn't recommend this place. The clientele is sketchy. The \"free breakfast\" isn't much of anything and they should've even bother. The front desk is empty 80% of the time. Check out the near by Holiday Inn instead.

Leisure Self

8/10

Excellent

22 Jul 2025

Vahn

All in all a good place to stay.

6/10

Pleasant

21 Jul 2025

Frank

Room was clean and had two double beds, a small microwave, a twin hot plate and a full sized refrigerator. No pots , Dinner ware or silverware were provided.
Only two plastic cups were available

Business

2/10

Poor

21 Jul 2025

michelle

I had the worst experience. I had to cancel after the first night. My room was filthy. Poop all in the toilet, floors filthy dirty with hair everywhere. Gum in sink. Stains on shower curtain. Stains on the walls/bathroom door with hair stuck to it.

Business Self

4/10

Poor

13 Jul 2025

PHILIP

I would note recommend this property. The place and area is sketchy.

Leisure Friends

2/10

Poor

09 Jul 2025

JEREMY

Front desk ladies have been nothing short of friendly and always going the extra mile for myself and any others staying here. The manager has severe personality disorder issues.. one day you’re possibly dealing with the fakest nice guy and next day he’s a snake with a stick up his.. what you see is not always what you pay.. beware and take heed when giving him any sort of payment cards. If you disagree, he’ll just go in your room and start setting it for checkout or send a maid and call it the weekly stay over I never had while being there for almost 5 months. He’s great at picking and choosing his battles for the day.. usually every day. Just stay clear of Antonio’s path & you’re in safe hands here otherwise.. He’ll be sure to check you out promptly between 7-9am and cut your WiFi off too though checkout isn’t until 11am.. wanna dispute? He works “WEEKLY” (Mondays and Tuesdays usually..) 7-3! Good luck finding Waldo! Aside from all that - clean property for the most part, and the convenience of also being right next to the major freeway is a perk and the sound doesn’t affect your ability to sleep either! Their housekeeping and maintenance guy Viktor take great care of the property overall and ensure the rooms are comfortable and clean! I couldn’t be more thankful for the ladies at the front who made my stay a little bit enjoyable considering the circumstances! Thank you Joanna - Sheryl - Allie & maintenance/housekeeping!

Leisure Self

2/10

Poor

08 Jul 2025

James

Crack pipe

The hallway to our room was cold to the point of needing a jacket. The hallway smelled like urine. Our room was dirty, dirty towel on counter, brown stain on comforter, and a crack pipe in the kitchen cabinet. We got another room and it stunk of urine.

Business

10/10

Exceptional

07 Jul 2025

Ryan

Very good.

10/10

Exceptional

06 Jul 2025

Andres

Recommended!

Leisure Friends

6/10

Pleasant

06 Jul 2025

Valentin

Staff was awesome but
Wish I knew breakfast included was not just coffee and a muffin. Other than that pretty good. Safe parking area.

6/10

Pleasant

29 Jun 2025

Molly

It was average and kinda overpriced

Leisure Friends

4/10

Poor

23 Jun 2025

Jacqueline

Horrible experience

I was not happy with the stay. I didn’t sleep for the two nights because the bed springs was all against my back and sides. Even my husband switched spots with me and same thing happened to him. The room smelled weird. The fridge was making a loud noise non stop the whole time. And sounded like water was constantly dripping down in the walls. The ac didn’t work, the room was stuffy inside. Even took us an hour to check in. It was our first time staying there. For what we paid we will not be staying there again.

Partner

10/10

Exceptional

21 Jun 2025

Shane

It's a very nice hotel staff was very nice I'll keep coming back

Business_and_leisure Family

10/10

Exceptional

13 Jun 2025

Jay

Hotel staff was very kind and helpful. Gated parking lots where nice features for vehicle security.

Self

2/10

Poor

09 Jun 2025

Hemi

Rooms and hallway smells terrible. Stay somewhere else if you can. There is a string stench all over the building. We were ready to leave as soon as possible but can’t get refund so we had to spend the night.

Leisure Family

8/10

Excellent

07 Jun 2025

Mari

The staff was amazing! We really appreciated being able to use reusable cutlery and silverware. So when it comes to eco-friendly, having the kitchenette and having reusable bowls and spoons was great! That was the best hotel coffee I’ve ever had down in the lobby. The only reason I am not giving this trip five stars was less than ideal level of clean upon checking in.

Business

8/10

Excellent

04 Jun 2025

Tisha

Debbie was very friendly had good customer service and was very respectful to me I enjoyed my stay there at extended Stay of America

Business_and_leisure Family_with_children

10/10

Exceptional

03 Jun 2025

Shaneeda

great customer service clean room enough parking great surroundings

6/10

Pleasant

01 Jun 2025

LaVerne

The property was confusing to find. The drive into it should have signage and lighting.

Leisure Partner

10/10

Exceptional

27 May 2025

Erin

The staff were great, very helpful and always willing to help with anything.

Business Pet

10/10

Exceptional

25 May 2025

RYAN

Clean

2/10

Poor

25 May 2025

Craig

The 1st room (321) was extremely dirty. Sticky kitchen floor and carpet looked like it should have been replaced several years ago.

The staff was kind enough to give me cleaner for the Tub so I could to take a shower.
After cleaning the tub, I hopped into the shower only to find that the mechanism needed to divert the water to the shower head was missing!

After alerting the staff of the situation, she did give us another room. The second room was much better.

The Staff did a good job at taking care of the situation but we should not have been put in a dirty room with a nonfunctioning shower in the first place.

Leisure Family

10/10

Exceptional

18 May 2025

Diane

Fast access to shopping, restaurants. The personnel were all very kind.

2/10

Poor

18 May 2025

Barbara J

Very Dirty!

The area was very sketchy, homeless and transient around the hotel. The rooms were so dirty, the room floor was sticky, and wire white socks and they were black when left. The refrigerator door had food and dirt on handle. There were crud behind door. The elevator floor was filthy..

Friends_and_family Family

6/10

Pleasant

16 May 2025

Sara

The property is run down, the staff were very nice and helpful. The room was clean, furniture is okay but the building itself needs some work. Also, there’s no way to get into the building from the parking besides the the front door so you have to drag your bags all the way from the back parking or leave them unattended on the front porch while you park.

2/10

Poor

12 May 2025

Sergio

4/10

Poor

11 May 2025

Barbara

Breakfast was not as described. Booked 2 rooms and both were dirty, had holes in the curtains, bathroom sink had stains all over, fridge smelled like dead fish.

Business Friends

8/10

Excellent

09 May 2025

Lori

Nice

Leisure

10/10

Exceptional

06 May 2025

rhiannon

The front desk is was amazing. They may be slightly short staffed as we asked for kitchen stuff multiple times and didn’t receive. But that’s ok we made do. Room was clean, hotel was quiet. They have a gated secured parking lot, that was nice. Would stay there again for sure!

Business_and_leisure Self

6/10

Pleasant

04 May 2025

Gaea

Having a kitchen & large fridge was great. It appeared a haven for low imcome people needing housing. But everyone was nice & when available, accomodating. The floor was cleaner than other places we've stayed. Day to day housekeeping is not available. Very dog-friendly.

Business Pet

2/10

Poor

03 May 2025

Dan

No room even though I had a reservation

I went to check in and when I did they told me there was no rooms available even though I had a reservation. I was told I should have received a call earlier that day which I never got. Trying to find a room at midnight is almost impossible!!!

Partner

2/10

Poor

30 Apr 2025

Shena

Tlremove this hotel from ALL options. AVOID!!

No housekeeping prior to arrival. The one employee on duty working front desk had to clean our room. Check in took 2 hours. No housekeeping available on day 2 but we did see a housekeeper. He said he isn't assigned to our room. He was only one who showed up for work and he only wanted to do his assigned bare minimum, obviously. We weren't able to get any service.

Partner

6/10

Pleasant

26 Apr 2025

Steven

No cash and no cashapp accepted ONLY DEBIT/CREDIT

We didnt stay because Extended stay did NOT take our dorm of payment 2 differnt ways NO CASH AND NO CASHAPP.

Friends_and_family Family

2/10

Poor

26 Apr 2025

Patricia

There was no room available and the reservation was cancelled! I was very outraged

Business

8/10

Excellent

22 Apr 2025

Anne

The room wasn't very clean. There was small debris on the floor and M&M's in the corner of the closet area. The bathroom sink was very slow draining. The \"grab and go\" breakfast could use a little upgrade. The coffee was good. We will probably stay there again when in Spanaway

Business_and_leisure Friends