Hotel Murano

United States , Seattle - WA
TACOMA, 1320 Broadway Plaza
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100 reviews shown

10/10

Exceptional

23 Apr 2026

Mary

The best place to stay in Tacoma. I love this hotel, and the staff really went out of their way to help my son when they really didn't have to. Always my first choice when I am there.

Friends

10/10

Exceptional

21 Apr 2026

Jasmine

The rooms were really clean. The staff were extra nice. We didn’t try the breakfast or the bar, but the hotel itself was really nice.

Friends

10/10

Exceptional

20 Apr 2026

Scott

Great stay! Clean, conveniently located, accommodating! Easy parking! Great restaurant!

8/10

Excellent

18 Apr 2026

Peter

Friendly staff, nice art made of class, a little rough at the edges

10/10

Exceptional

16 Apr 2026

Shamethia

Thank you for a great stay! We are definitely booking you guys when we return throughout the school year. Go Loggers!

Family_with_children

6/10

Pleasant

13 Apr 2026

Megan

They seemed to be having a staffing issue when we were there. Check in and service at the bar were painfully slow. The staff was friendly despite this. Location is good as it’s close to many downtown attractions and restaurants.

10/10

Exceptional

13 Apr 2026

Gerald

Really enjoyed my stay. Room was clean and the staff was beyond nice. Will stay again my next trip to Tacoma.

Partner

10/10

Exceptional

13 Apr 2026

Jerae

Everything great as usual.

8/10

Excellent

12 Apr 2026

MICAH

Excellent coffee and food at Bite!
Very comfortable bed and room

Partner

10/10

Exceptional

12 Apr 2026

Natalia

Very nice and clean!

Family

10/10

Exceptional

09 Apr 2026

Kiki

If you love glass art in a vast array of expressions, you must at least visit this property.
The rooms are tidy, beds pretty cozy and the rooms are very quiet.
The highlight of our stay was an incredibly attentive server named Coliyn (yes, with a Y!) who was gracious, attentive and super sweet even 30 minutes before closing time when we rolled up.
He is a treasure; genuine, present and very knowledgeable about the menu.
Overall, a delightful place to stay.

Friends

6/10

Pleasant

08 Apr 2026

William

The room Air conditioner was not efficient. The room was too warm. Thermostat was not controlling the appropriate temp. Staff said that the lack of cool air was because chillers were not on.

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Stacy

Nice place to stay. No microwave in the room. Comfortable bed and pillows!

Partner

10/10

Exceptional

07 Apr 2026

Katharine

Located downtown. Central location.

Self

10/10

Exceptional

06 Apr 2026

Brianna

Great location for events at the convention center.

Family_with_children

10/10

Exceptional

06 Apr 2026

Karen

The view of Mt Rainier and the harbor is spectacular. Well appointed rooms, lovely artwork throughout, very comfortable bed, very reasonably priced.

Partner

6/10

Pleasant

06 Apr 2026

Matthew

We recently stayed at this hotel and had a mix of positives and frustrations.

On the downside, there was no phone in the room to call for service, and we had to request a microwave instead of it being provided. Parking was also more expensive than we were initially told. During our stay, there was an incident in the elevator involving someone who appeared to be under the influence, which required medics—definitely unexpected. The elevator floors were quite dirty the first day, though they were noticeably cleaner the next.

Our room was fairly quiet from road noise, but we did hear something rolling around above us that was pretty loud at times. The beds were advertised as queens, but felt smaller—somewhere between a full and a queen—so it was a tight fit for two adults.

There were also a few maintenance issues: the shower sprayed water onto the wall behind the toilet, and the sink had a visible leak. The building itself feels older and could definitely use updates, especially the carpet.

That said, there were some highlights. The water view from our room was beautiful, and the housekeeping staff truly stood out—they did an excellent job cleaning and resetting the room each day and were the best part of our stay.

Overall, the hotel has potential, but improvements in maintenance, accuracy of amenities, and general upkeep would make a big difference.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Warren

Hotel Murano is a gem, modern, excellent firm king bed and sofa, beautiful displays of museum quality glass art, and a nice lobby bar.

Partner

10/10

Exceptional

05 Apr 2026

Brando

The bar was great. Breakfast was excellent.

2/10

Poor

03 Apr 2026

Keith

Parking garage is super sketch with a mobile police camera set up, guess that’s why it cost 30$ a day? The hotel on the outside looks dirty and worn out… well same for the inside. Not a good look when you can see mattresses against the top floor windows. Damaged elevators, damaged and worn out furniture in the rooms, cigarette burns on furniture, cigarette burns on window seals, holes in carpet, tv from what I would assume was 2005! Lobby smelt like drakkar noir cologne. Tacoma and this hotel are in far worse shape since I last visited in 2016. City looks like a ghost town, 10 years ago is was insanely busy. Found a Hampton inn in a nicer town and had a far better time. I will give the front desk manager I believe it was props for partially refunding me. Don’t waste your time!

Friends_and_family Family

4/10

Poor

02 Apr 2026

Sean

Pictures look good online. Rooms are in desperate need of work. Carpet unclean, drapes falling apart, mold in the ceiling cracks.

Self

10/10

Exceptional

02 Apr 2026

kara

beautiful lobby area with fire place and bar, central to everything downtown, very attentive staff and a yummy restaurant on site

Partner

10/10

Exceptional

31 Mar 2026

Tim

A very nice one night stay over in Tacoma.

Partner

10/10

Exceptional

30 Mar 2026

Wilbert

Excellent customer service.

8/10

Excellent

29 Mar 2026

Zachary

Great place to stay

10/10

Exceptional

29 Mar 2026

Tiffany

Clean

10/10

Exceptional

29 Mar 2026

Richard

Excellent all the way around. Best hotel in the area.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Mary Elizabeth

I had dinner from the restaurant last night and the food and service were very good.

10/10

Exceptional

28 Mar 2026

Elizabeth

Good

6/10

Pleasant

26 Mar 2026

Leonard

n/a

Self

6/10

Pleasant

24 Mar 2026

Susan

The hotel is adequate but old and tired. The bathroom floor in our room needed attention. The room faced a busy street, and there was street noise during the night.

Partner

10/10

Exceptional

24 Mar 2026

Galina

Outstanding experience. Clean and comfortable. Excellent atmosphere. Mountain view. Would definitely stay again.

Family

2/10

Poor

22 Mar 2026

Ashlea

The entry carpet was bubbled and needed to be stretched or replaced, lower elevator didn’t work, but the lobby was clean and staff was nice. Our room was a mess. Towels had black sticky stuff on them, room was very dusty, stains on the carpet and the room was very warm regardless of turning the air on.

Partner

10/10

Exceptional

22 Mar 2026

Jordan

Great view of downtown! Amazing staff!

Partner

10/10

Exceptional

22 Mar 2026

Leanne

We stay here regularly when we have an event in Tacoma. Good value.

Partner

4/10

Poor

20 Mar 2026

Cassie

Nice lobby but that’s is all the good I can say . The room has the bathroom fan falling from the ceiling , the faucet not attached , and the mirror had a big crack .. worst part of the stay was the noise from above us that was all night long ! Will not stay here again

6/10

Pleasant

20 Mar 2026

Megan

Cleanliness was moderate. Housekeeping would regularly wake us up between 7:30 and 8am cleaning other rooms. We had to ask for clean towels multiple times. At one point we changed rooms because our tv stopped working and they were unable to fix it. While did make it right, i think next time we will stay at the marriott 1 block over

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Sean

Rooms were clean. The service was garbage. I called ahead to get someone sdded to my ŵŵw⁴SW

10/10

Exceptional

18 Mar 2026

Teresa

Everyone at the hotel was wonderful to work with!!!! I have the most beautiful view of Mount Rainier from my window, and I had dinner at the restaurant and it was delicious. I will definitely come back.

Self

10/10

Exceptional

18 Mar 2026

Steven

Clean. Beautiful art. Real hot water with pressure. Convenient if you have business in Tacoma or going to museums.

10/10

Exceptional

17 Mar 2026

Kellie

Nice staff

Self

10/10

Exceptional

17 Mar 2026

Andrii

Good hotel

Partner

10/10

Exceptional

16 Mar 2026

Carolina

It smells so good in the hotel. Its amazing. Clean room. Comfy bed. Great staff

6/10

Pleasant

15 Mar 2026

Kelly

The room was very cold (prob 65) and the thermostat didn’t work.

8/10

Excellent

15 Mar 2026

Mark

We've stayed at this hotel a couple of times over the years, unfortunately it is starting to show some wear and tear. Fortunately, it appears the hotel is scheduled for a refresh this summer.
Carpets were worn in high traffic areas, the entertainment center in our room looked like it had been through an earthquake, it sagged in the middle and doors wouldn't shut properly, ice maker on our floor was not in operation, there were dirty plates in the hallway for our entire stay. Sad to see it in a declined state, hopefully the refresh brings it back to the condition we remember.
Staff was great at the front desk, downstairs bar and in the restaurant. Our meals for the 200+ person event were very good. Location in downtown Tacoma near the convention center and light rail is great as well.

Friends_and_family Friends

6/10

Pleasant

14 Mar 2026

Marine

While the room was clean had good amenities and the staff was very friendly, we did not like our stay. Despite being on the 12th floor the street down below was still very noisy and could be heard all the way up. We were also right by the elevator and could hear constant clanking noises coming from the wall we shared with it. The parking was also very expensive for an overnight stay and you don't really have an other option.

Friends

10/10

Exceptional

13 Mar 2026

Jay

The motel was really nice electric staff and very cleanly really nice rooms with a view of the city the only downfall to this property was that there was no parking the only free parking was on the street the parking lot at the motel is 30 bucks a night which I don't see how a parking at a motel should be paid for should be complementary

Partner

10/10

Exceptional

11 Mar 2026

Alexis

Clean and great location

8/10

Excellent

11 Mar 2026

Amy

Great spot in downtown Tacoma. Spacious lobby and seating area, clean rooms, comfortable beds, bar and restaurant on premises and so many breweries, restaurants and coffee shops within walking distance. Friendly staff.

Friends

8/10

Excellent

11 Mar 2026

Angelee

Location is great. Stylings are great. Rooms are smaller than expected given how stylish the hotel is. Could easily hear the person in the room next to us.

8/10

Excellent

10 Mar 2026

Sean

The bar offered a good selection of spirits and drinks, although I did not get to have breakfast. So I cannot rate that.

6/10

Pleasant

10 Mar 2026

John Michael

Front desk double charge my credit card for the deposit and then

10/10

Exceptional

09 Mar 2026

Aaron

Nice and quiet and convenient for work.

10/10

Exceptional

08 Mar 2026

Melissa

Safe area, very nice hotel with lots of art. Nice lounge.

Partner

4/10

Poor

07 Mar 2026

Casey

Run down hotel

Friends_and_family Family

8/10

Excellent

06 Mar 2026

Tiffany

It was so great to be so close to the convention center! Staff were excellent and helpful! Parts of the room were pretty outdated but overall it was a good experience.

8/10

Excellent

06 Mar 2026

Patima

No food near by but restaurant is good

10/10

Exceptional

05 Mar 2026

Zachary

Clean room and the view

10/10

Exceptional

04 Mar 2026

Patricia

I loved the area and hotel specially the restaurant

Self

10/10

Exceptional

03 Mar 2026

MARGO

Very nice short stay. Nice dinner meal in restaurant.

8/10

Excellent

02 Mar 2026

JANET

No i could see fingervprints on the door goong to the bathroom. Staff was very friendly.

Partner

6/10

Pleasant

01 Mar 2026

Melody

It's a pretty costly price for a run-down room. I will not be staying there again for that price. Leak spots, and 80s decor, and even halls, and the elevator was torn up.

Partner

10/10

Exceptional

01 Mar 2026

Sara

Room was great! Drink voucher with expedia booking. However i don't think it would kill them to offer complimentary drip coffee. That comes with a cost but free refills. Overall great stay. We were in town for a dance competition 😊

Family_with_children

10/10

Exceptional

01 Mar 2026

Kaylyne

Room was great!

Business Friends

8/10

Excellent

28 Feb 2026

Kevin T

Clean rooms, lobby smells amazing. Comfortable beds. Elevator is fast. Has workout area. Restaurant is always short staffed. Raised parking fee per night

Business Family_with_children

8/10

Excellent

28 Feb 2026

Carolyn

Room was nice and clean, and quiet. Bed was very comfortable.

The elevator floor was carpet and it looked like it hadn’t been vacuumed for a while. I love the that the decor was dedicated to Glass, but it is pretty dated and a bit rundown.
The first room I was given the TV wasn’t hooked up correctly and the phone didn’t work, but the desk quickly gave me

Self

8/10

Excellent

27 Feb 2026

Karima

convenient location and great staff

Partner

10/10

Exceptional

24 Feb 2026

jeannie

Yes

Self

10/10

Exceptional

24 Feb 2026

alberto

Friendly staff. Easy parking. Close to Tacoma dome

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Mario

Beautiful hotel, great breakfast!

6/10

Pleasant

22 Feb 2026

Yocelyn

Having an updated menu online, or current menu in the rooms. Tried to order food to my room and what I tried to order I found online and they was told that it was unavailable. And then not offered a menu or way to see one.
The restaurant was okay, would have been great, but sadly the overall attitude of the restaurant staff is very off putting. Overall the hotel was clean, great location. My only complaints are just customer service and care.

Friends

8/10

Excellent

22 Feb 2026

Tammy

Room was clean bed comfy. Shower not so great it had very low pressure.
Staff was very nice.
Room smelled nice also

Family

10/10

Exceptional

21 Feb 2026

Maria

Comfortable, quiet room

10/10

Exceptional

20 Feb 2026

Melissa

Wonderful

Leisure Partner

10/10

Exceptional

20 Feb 2026

Kelly

Beautiful, clean and friendly service and

Family

4/10

Poor

18 Feb 2026

Shane

The bar was closed because it was “slow.” Ordered dessert from Bite and the crème brule was so bad they didn’t want to charge me.

10/10

Exceptional

18 Feb 2026

Brenda

Great stay, Great location and a good bar.
The only complaint we have is, parking was more than they quoted us in our reservation they charged us $30 a night which seems ridiculous.

Partner

6/10

Pleasant

17 Feb 2026

Amy

Room and food at restaurant were good. Only gave 3 stars because it was hard to sleep with the constant elevator noise. Never experienced that at a hotel before. If I stayed again I would just ask to make sure my room was not near the elevator.

Family_with_children

10/10

Exceptional

17 Feb 2026

Ronald

Clean

4/10

Poor

17 Feb 2026

Elizabeth

Run-down, out-dated

Business

6/10

Pleasant

17 Feb 2026

Brad

Very bad mould or musty smell from the washroom sink. Bad odour and very unpleasent. Floors in the washroom sticky.

Staff were good.

Self

4/10

Poor

16 Feb 2026

Yiying

I really wanted a like the Hotel Murano, but unfortunately there were too many issues that came during my stay. The room we received felt very worn out (and in desperate need of a refresh). Many of the staff members we encountered during our stay were also unwilling to help with basic questions that we had. We asked the front desk if there was any sort of breakfast available, and were met with a stern “no.” While I understand that the staff at this hotel have a lot to do, that level of customer service really isn’t acceptable.

Additionally, we experienced a few issues with our room that needed to be addressed by the hotel management. While the issues were addressed, we felt like the hotel staff wanted nothing to do with repairs that they were ultimately responsible for making (while making it seem like we were inconveniencing them in the process). How does that make any sense? If something is broken, there should be a basic apology and acknowledgement that it’s an inconvenience for the guest.

I’m willing to give this property another try at some point, but after this visit I’ll probably look for another option next time I’m in Tacoma. I want to like it, but the issues need to be addressed.

Leisure Partner

6/10

Pleasant

16 Feb 2026

Courtney

This hotel was okay. The room was run down and the staff at the front desk wasn’t overly nice.

Leisure Family_with_children

10/10

Exceptional

15 Feb 2026

Dawn

Excellent staff and service!

Leisure Family

10/10

Exceptional

14 Feb 2026

Jennifer

Nice

8/10

Excellent

13 Feb 2026

Nigel

Very good stay..

Leisure Self

10/10

Exceptional

11 Feb 2026

Rhoanne

Best place to stay for Thunderdome!!!!

Leisure Self

10/10

Exceptional

11 Feb 2026

Logan Robert

Great

Leisure Friends

10/10

Exceptional

11 Feb 2026

hilary

had a room at motel 6,it was scary so we looked for a different option. thankfully this hotel had some openings. we came to tacoma for thunderdome so most hotels were fully booked. this hotel was so nice. so glad we switched. amazing staff. amazing room. did pay for a mountain view room and did not get a mountain view room.

Partner

10/10

Exceptional

10 Feb 2026

Daniel

Great room and location

Business_and_leisure Family_with_children

10/10

Exceptional

09 Feb 2026

Skylar Ann

Clean rooms and friendly staff

8/10

Excellent

09 Feb 2026

Armando

Front desk was very kind, rooms didn’t seem to be as nice as the rest of the hotel like old furniture and TVs but everything was clean!

Leisure Friends

10/10

Exceptional

09 Feb 2026

garrett

Everything was great

6/10

Pleasant

09 Feb 2026

Kimberly

The girl that helped me check in and out was great! The woman working overnight, not so much. She was moving slow and not courteous not attentive, she didn’t know how to use the computer, it seemed. And I was pretty sad that y’all ran out of water bottles. I was surprised that the furniture was dirty and the room was lower quality than the photos suggested.

6/10

Pleasant

08 Feb 2026

Madisynn

Third time staying here, however this time the room did not have a microwave and they couldnt provide us with one. Also did not have new toilet paper in the room & third time weve asked for later checkout and were denied.

6/10

Pleasant

06 Feb 2026

Starla

There was no microwave the shower bar that holds the shower head was broken, the room phone did nt work the batteries in the tv remote were dead and the ice mmachine was broken.

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Margaret

The room was great, spacious, clean, loved that the windows open (even if it's just a little). The bed was very comfortable, pillows too. The hotel itself is amazing, the glass art, decor, bar. Easy parking, great location. Highly recommend.

Leisure Friends

10/10

Exceptional

06 Feb 2026

Lara

Clean, comfortable and nice staff

Business

2/10

Poor

05 Feb 2026

Angelina Marie Hammerschmith

The room was dusty dirty. White bed spread with marks all over. Faucet handle looked to be a failed attempt to fix with plumber tape. Fell off never to stay on again. Rust..sad

10/10

Exceptional

03 Feb 2026

Katharine

Clean room,complimentary drin, rstuatanr on property, accomidating staff

Self