Name: Comfort Inn Federal Way - Seattle
Address: 31622 Pacific Highway South, YES, Federal Way, 98003, US

4/10

Poor

03 Jul 2026

Sandra

Dont stay here. Dirty and something smells bad

Family

8/10

Excellent

02 Jul 2026

Loreen

Amazing

4/10

Poor

24 Jun 2026

Jacqueline

Kids allowed to run down halls several days. I reserved two rooms and neither tv worked. One of the elevators was broken.

8/10

Excellent

22 Jun 2026

Nondier

Breakfast and poor tv service

Partner

6/10

Pleasant

22 Jun 2026

Madian

We only got towels upon request, the room was tolerably clean, the breakfast was basic, the gym area seemed abandoned; overall it was safe.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

M. joseph

Ok

Self

2/10

Poor

19 Jun 2026

Jolene

We have been here a lot but never really minded the pay for what we get situation. Last stay was terrible bathroom wasn’t clean, hair all over and carpet smelled. We got there super late and left early.

Partner

6/10

Pleasant

19 Jun 2026

Michele

The location was exactly what I needed however it was a little confusing to get in and out of the parking lot. More signs would have helped.
Room was nice except there was no paper plates nor dishes for using the microwave nor coffee cups.
The bathroom didn’t have wash cloths nor bath soap in the shower.

Self

10/10

Exceptional

18 Jun 2026

Shanna

Clean room and pool.

2/10

Poor

16 Jun 2026

Kacy

Lady at front counter was absolutely rude from the second we showed up. Zero parking. Entire place was filthy. Room had a horrible old smell. Breakfast was disgusting and cold.

Family

2/10

Poor

14 Jun 2026

Jose R

The entire building could use better upkeep - from the lobby to the carpet in the rooms. The lobby smelt like burnt Marijuana the vast majority of our stay and felt dirty. The rooms were poorly kept with the carpet being duct taped down and the shower felt gross. Staff was unable to provide more than two fresh towels the entirety of our stay.

Family_with_children

4/10

Poor

14 Jun 2026

Rochelle

Hot tub was closed, people working in breakfast were not very friendly, food wasn’t that great! Someone either smoked inside or push the emergency exit so there was a whole lot of unnecessary drama right before we left!

Friends_and_family Family

2/10

Poor

14 Jun 2026

Jayne

We were not informed that the room would not be cleaned and amenities replaced. We were told they were out of soap and we had to use the shampoo to wash our hands and shower. They did not give us washcloths so we used the hand towels. We did ask them for clean towels but we had no coffee in our room the next day. The TV went out and I called the desk and received no help. We will never use this hotel again.

Partner

2/10

Poor

14 Jun 2026

Tami

Terrible will never stay at this property ever again.. microwave did not work, the blow dryer did not work, the bed wer the worst and so uncomfortable and there was pee on the seat when we arrived.. absolutely disgusting !!!!!!!The staff was rude ...

Friends_and_family Family

2/10

Poor

13 Jun 2026

Nicholas

My room smelled like cigarette smoke and there were no other rooms available.

8/10

Excellent

09 Jun 2026

Dana

The hotel
Was fairly clean and location was good. The sink Freon didn’t drain well, there were no wash clothes either

Family

2/10

Poor

07 Jun 2026

Nick

First it took 40 minutes to get checked in because they're extremely under staffed. Then I go to shower and there's literally NO hot water . The girl at the front told me it was because the building was old. No where in the description does it say there's no hot water . I stayed in rn 405. The remote didn't work for the TV. The phone didn't work to call the front desk. Id absolutely NEVER stay here again nor do I recommend anyone else do either. Id give it a zero if I could.

Partner

10/10

Exceptional

01 Jun 2026

Alexandria

I loved the staff. They were always there to help with anything we needed. This hotel is located in a wonderful spot. There are a lot of places to shop and if you don’t want to drive, you can go to the transit center which is less than a mile away and catch a train or bus. Our time there was wonderful and I can’t express my gratitude enough.

Partner

6/10

Pleasant

31 May 2026

Lashana

Pets are allowed in these rooms and the rooms smelt like it. Carpet is dark so can’t see if has pet stains. Curtains are stained. Beds were clean but smell and carpet smelt like pets. I spray some fabric disinfectant, Clorox wipes the headboards and left window open for a whole day to try and air out the room smell. The hot tub was down, as well as 1 elevator. Breakfast was okay.

Family_with_children

2/10

Poor

29 May 2026

Michael

This property has very noisy rooms. Had to be moved. 1of2 elevators didn’t work. Pool was out of order. TV in second room had no noise to it. Staff at pm checkin had resorts no name tags . Don’t stay here too many better options.

Partner

6/10

Pleasant

25 May 2026

Robert

continental breakfast

10/10

Exceptional

25 May 2026

Derek

The room was nice and clean. The breakfast was good. No noise in our room. Service staff were friendly. A good value!

Partner

2/10

Poor

17 May 2026

Mandy

Check-in last was sweet. the room stunk really bad, zero wash cloths in the room, hot tub wasn't available and was blocked off for whatever reason... Didn't eat breakfast.

Our biggest issue is at 8am housekeeping was trying to get into our room to clean... I've done housekeeping... Most times they know which rooms are already checked out. We won't be staying again.

10/10

Exceptional

17 May 2026

Elijah

The staff was very accommodating.

4/10

Poor

15 May 2026

Angela

The facility was not very clean. The lobby had spills and sticky floors, only one elevator was working, the other was marked with masking tape indicating out of order. The WiFi was iffy at best, tv channels were fuzzy and indicated poor signal strength. Overall it was livable but not what I expected.

Self

10/10

Exceptional

06 May 2026

Tera

Everything was great but need more variety of breakfast like bacon, bagels and fruit

Self

4/10

Poor

01 May 2026

Keri

Peeling wallpaper, dirty walls, hard bed,

8/10

Excellent

27 Apr 2026

michele

Needed more towels in the room there was only 2 and when i went to get more there were none they were in dryer

Family

2/10

Poor

23 Apr 2026

Cindy

The smell of smoke was very strong

Self

10/10

Exceptional

22 Apr 2026

Shayal

Good location

10/10

Exceptional

20 Apr 2026

Qiana

Cool

6/10

Pleasant

18 Apr 2026

Akim and Kathryn

Nothing really big to celebrate or complain. Just a good stay for the night!

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

jimmy

Breakfast was fresh and hot. We went early each day, shortly after it started. Shared the space with hotel staff

2/10

Poor

13 Apr 2026

Paula

Rooms wasn’t very clean they didn’t have clean towels, said they was out and house keeping needed to wash towels, staff was rude didn’t care about what u needed today’s breakfast they had one sausage left for 20 people didn’t refill anything there was not hot water for oatmeal some of the eggs was green and also the hot tub has been out of order for months said they are waiting on a part for about 4 months now that’s not cool

Friends_and_family Family

4/10

Poor

05 Apr 2026

Juliet

Tv was not working when we checked in. A little bit old and tired.

Family_with_children

8/10

Excellent

31 Mar 2026

Hannah

The staff was friendly, the breakfast was good. They appear to still be going through improvements

Self

2/10

Poor

29 Mar 2026

Jeanette

This property is nothing like what’s shown online. The photos make it look clean and well-maintained, but the reality is completely different.

The condition of this place is unacceptable…dirty throughout, with carpet literally being held together by duct tape, stained and worn dining chairs, and torn bedding that should have been replaced long ago. The elevator (only 1 of 2 available) was dirty and had graffiti, and the entire building smelled strongly of cigarette smoke mixed with body odor.

The furniture in the entryway is old and worn down, giving a very poor first impression. Worst of all, there appeared to be black mold in the bathroom, which is a serious health concern.

This was extremely disappointing and honestly shocking compared to what was advertised. I would not recommend staying here. It felt neglected and pieced together with quick fixes. I was not offered a refund or change of hotel when I called customer service.

Family_with_children

6/10

Pleasant

28 Mar 2026

Erwin

Generally okay. Only one working elevator. Cameras all over.

Business

2/10

Poor

27 Mar 2026

Cletus

I always love a good waffle. Those did taste good. I did feel watched and monitored the entire visit. I was particularly surprised to have my computer access through their FREE WIFI monitored and altered. Equally surprising was their ability to listen to your phone conversations. While I doubt it was the staff doing this (Most likely Kathy Norwick), I do blame the staff for allowing such a big violation of my privacy. She no doubt watched as I masterbated also.

6/10

Pleasant

24 Mar 2026

Ben

Room was not clean, duck tape on the floor pretty gross but breakfast was decent

Self

2/10

Poor

24 Mar 2026

Kumara

Unethical practice I booked a suite at this place for 3 nights. At the checkin, I was given a standard room, but still charged the suite rate. They said that suite hasn't been available for the last 3 months and Expedia made a mistake. After I complained to expedia, the manager said that they will refund the difference between standard room and suite, but that was not done. Terrible experience!

Family_with_children

4/10

Poor

22 Mar 2026

MADELINE

Garba

10/10

Exceptional

16 Mar 2026

Krystal

The comfort inn was a great place to stay. Staff was very pleasant and nice. Very clean. The bed was amazingly comfortable. The only thing I would suggest is a tv guide to know what channels. But other than that it was a great experience

8/10

Excellent

16 Mar 2026

Gladwell

Thank you

10/10

Exceptional

15 Mar 2026

Shane

Great place.

Business

6/10

Pleasant

07 Mar 2026

edward

Hotel really starting to show its age.

10/10

Exceptional

06 Mar 2026

Andrew

Great place to stay

6/10

Pleasant

01 Mar 2026

Dakin

No complaints. Staff was good. It’s just a 3star hotel.

2/10

Poor

28 Feb 2026

Amanda

Disgusting SMELLED LIKE SMOKE NO HOT WATER, DIRTY water filter

Friends_and_family Family

2/10

Poor

26 Feb 2026

Lara

The lobby smelled like urine. there was dog poop outside the elevator doors on the 2nd floor. The room also had a horrible smell and the sink leaked all over the floor. They moved our room and it still stunk. The pool smelled like wet dog. The manager was incredibly rude and inconsiderate. Did not care at all about any issues!

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Rebecca

Courteous staff, Professional front desk, clean hotel. Would definitely recommend!

Partner

10/10

Exceptional

22 Feb 2026

Ivan

The room was spotless and bed very comfortable

Partner

10/10

Exceptional

18 Feb 2026

Cheryl

Wonderful

8/10

Excellent

18 Feb 2026

Desiree

Staff was super nice. We did find other guest medicine behind the tv

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Mukhammed

Good

10/10

Exceptional

17 Feb 2026

Alexandria

The friendly and helpful staff. Our room was also clean and well kept.

8/10

Excellent

16 Feb 2026

Katrina

Room was clean

Self

6/10

Pleasant

16 Feb 2026

Chang Heon

Please improve Bathroom cleaness

Leisure Family_with_children

4/10

Poor

15 Feb 2026

Judith

Smoke alarm kept beeping beginning at midnight. Reported it the next morning and had all day to change the battery but it was never fixed. Moved to another room, hard bed, internet did not work and shower water was not hot in either room. Just warm. TV had no guide and no access to other channels. Jacuzzi was closed

Leisure Self

2/10

Poor

10 Feb 2026

Vahe

Worst experience of my life, I got into the room
and it smelled like mold and horrible , Staff was VERY RUDE , No help whatsoever, I told them I need a room change, they gave me a room change the next morning after cause apparently it was “Full”. When I got the new room, Same results, Smelly, The pillows and sheets smelled USED and horrible, Me and my friend both have a very itchy body now for the whole day. I’d personally like a refund or some type of compensation for this terrible experience.

Friends

4/10

Poor

03 Feb 2026

Natalia

The lobby and first floor had this nasty smell and the floors were sticky.

The room was fine but in the bathroom the toilet wasn’t working and was not flushing consistently and the bathtub wouldn’t drain properly, it had to be manually drained.

6/10

Pleasant

01 Feb 2026

Carina

Overall it was good, but would of been nice to have heads up that the pool and hot tub were closed due to construction. The breakfast could of been better by having everything fully stocked and the lights on. the room was so dark half the lightbulbs did not work.

Friends_and_family Family

8/10

Excellent

01 Feb 2026

Rachell

The staff was so nice and helpful. My son and I drove 6hrs from Spokane to Seattle, in a 22 ft Penske truck and we were so tried. They checked us in around 1am and he even walked me to area to park my truck. The rooms were clean, but warm. We sadly missed breakfast. But The 5hrs sleep helped. Morning staff was kind too.

Leisure Family

2/10

Poor

31 Jan 2026

Jill

Toilet didn’t work, it smelled bad, the staff was inappropriate and rude,

Partner

10/10

Exceptional

23 Jan 2026

Shane

Nice place and a good price.

Business Friends

8/10

Excellent

19 Jan 2026

Carol

Room was large and clean. Stairwells could have used some vacuuming/cleaning. Breakfast had a good variety of options. Short staffed, but those who were there were friendly and helpful.

Leisure

10/10

Exceptional

18 Jan 2026

Cenobio

Clean room, excellent breakfast

Business Family_with_children

10/10

Exceptional

13 Jan 2026

Johnny

The front desk service was efficient, friendly and handled all our needs. The room was kept clean and the beds were very comfortable. We were treated very well by staff who set out the breakfast each morning. The hotel is in a good location for shopping and very close to freeway and transit station should want to take day trips. Thank you to the great staff at this hotel. You made our stay great.

Leisure Friends

8/10

Excellent

11 Jan 2026

Mark

Fairly average but clean hotel. Breakfast ran out quickly and was not replenished for a while. Located in a fairly ghetto area. But that's out of the hotel's control.

Leisure Family_with_children

4/10

Poor

11 Jan 2026

Brooke

Hotel ended up having a huge water leak at midnight. The floor in our room was covered in water. We were happy to move rooms as I understand things happen, but the front desk staff was extremely rude in the middle of all of this. Pay the extra bit of money to go stay next door.

Leisure Pet

10/10

Exceptional

09 Jan 2026

Elizabeth

Staff was AWESOME!!!!

Friends_and_family Friends

10/10

Exceptional

06 Jan 2026

Joselyn

Clean and friendly environment!

Partner

2/10

Poor

28 Dec 2025

Danielle

Smelled like cigarettes whole time. Bathroom door wouldn’t even close.

Leisure Self

10/10

Exceptional

22 Dec 2025

yadira

Very good customer service

10/10

Exceptional

17 Dec 2025

Keshawn

Great for the price

Leisure Self

4/10

Poor

06 Dec 2025

Winnie

The rooms are not sound proof, too much noise from the hallways and neighboring rooms that keeps you awake at night.

4/10

Poor

29 Nov 2025

Joel

Yes it was dirty, fridge didnt work, outlet was uncovered and broken they were using a extention chord

2/10

Poor

28 Nov 2025

Julia

Heat did not work in my room, I talked to the staff about a noise complaint 3 times and nothing happened and there was mold in the bathroom. Horrible experience

6/10

Pleasant

23 Nov 2025

Dana

The room was clean and as described on website. Staff was courteous. The breakfast was a disappointment. Dry cereal, scrambled eggs, GREASY sausage and mini waffles. The waffles were horrendous in taste!! No fruit in sight.

Leisure Partner

6/10

Pleasant

20 Nov 2025

Norma

When you enter the facility there’s this unpleasant smell that at first I thought it was just me, but the pungent smell was still present after my 2 week stay came to an end. Also, my room had a really distinct smell that I bought a febreze aerosol to make it a bit better. My room wasn’t equipped with a phone or hairdryer!

Business Self

10/10

Exceptional

20 Nov 2025

Unaloto

STAFF WHO CHECKED US IN WAS GREAT, YET THE OVER NIGHT AND MORNING WAS LESS HELPING. ROOM WAS CLEAN BUT BY THE 2ND DAY THERE A DOG IN NEXT ROOM THAT STANK UP THE HALLWAY. SUGGESTION. DOGS SHOULD HAVE THEIR OWN HALLWAY.

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Cora

Rooms were clean, but could use a few upgrades… sink drain kept closing. Overall nice and suited what we needed

Leisure Family

10/10

Exceptional

16 Nov 2025

Bonsile

Breakfast was really good

Leisure Family

2/10

Poor

15 Nov 2025

Heather

The first room they gave us, the AC had a high-pitched squealing sound. So they moved us to a second room that had a chemical odor so strong we could not stay in the room. The carpet was still wet from the cleaning. They refuse to move us to an appropriate room, stating we had to pick one of those two rooms. They are only offering a 50% refund. The customer service at this hotel is atrocious!!! I would not recommend this hotel to anyone if this is how they treat their customers.

Leisure Family

4/10

Poor

14 Nov 2025

Bobby

This hotel is located in a high Homeless area.

Leisure

10/10

Exceptional

12 Nov 2025

Telesia

Yes

Leisure Friends

8/10

Excellent

10 Nov 2025

Susan

Lots of food options nearby. Not enough visible hotel staff .

Leisure Self

6/10

Pleasant

09 Nov 2025

Patrick

Old dirty carpet. Tub and sink drains had the plugs out and sitting in the tub and sink. Plug ins worn. Cords would not stay in them. The tv had to be turned on by an employee and explained on how to use it. The employee was nice about this and prompt.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Maria

Good price

Leisure Partner

8/10

Excellent

07 Nov 2025

Vera

Liked the location near plenty of stores and restaurants, clean and easy check in, friendly staff. Loud guests fighting in the hall and dogs barking at 3 am was our only complaint.

Leisure Family

10/10

Exceptional

05 Nov 2025

April

Clean room, friendly staff and easily accessible

Partner

10/10

Exceptional

02 Nov 2025

Dina

The beds comfort. The pool open till mid night the breakfast the quiteness over all enjoyed my stay the price was decent

Business

10/10

Exceptional

02 Nov 2025

Cassandra

Everyone was great!
The hotel was clean, friendly staff great prices and the amenities they offered with breakfast i dont think i could have found a better offer.
The only thing I will say is getting hooked up to wifi was a pain as it made you go to this link and it took 5 steps plus to get accessed to the wifi then didnt work but not worth docking stars as everything else was perfect.

Leisure Friends

6/10

Pleasant

27 Oct 2025

khristopher

Yes good breakfast

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Judith

The rooms were clean and comfortable. I will be staying here from now on when I visit the area.