Name: Swiss Hotel Heritage Melaka (Boutique)
Address: Jalan Tun Tan Cheng Lock, Jonker Street, 168, Melaka, 75250, MY

6/10

Pleasant

22 Jun 2025

Verified traveler

Average stay, avoid Mondays.

There's additional heritage and city tax charges which weren't mentioned in the listing. The check-in process took a long time (the booking was done through third party? Cause it didn't show as hotels.com in their system). Staff were friendly. However, do not visit on Mondays as the walking street is closed and there's not much around otherwise. Room had a musty smell.

Friends_and_family Family

4/10

Poor

25 Dec 2024

Frances

Just for overnite trip is fine, very poor sound proof, poor arrangement. No hook in the bathroom and wet after bath. Poor cleanning n bad odour.

Friends_and_family Family

10/10

Exceptional

24 Dec 2024

Seok Li

The best and most affordable budget hotel I ever booked so far... To my surprise... I'm looking for a baba theme since I am consider 1/16 of nyonya from maternal side. So always wanted to feel something is related to my ancestory

Friends_and_family Family

8/10

Excellent

20 Mar 2024

Irene

Stay here many year ago, was great but the property was run down compare to previously. Location was great, staffs was friendly

Friends_and_family Family

8/10

Excellent

07 Jun 2023

benjamin

Stayed at this place every time I visit Melaka. Convenient location and highly accessible.

Leisure Friends

8/10

Excellent

01 Jan 2023

Kai Long

Boutique hotel that requires touch up

The overall experience here is not as expected as the photo showed but still considered acceptable. The rooms are pretty worn out and aged, some touch up would be great. Also, for those with noise concerns, this is not a recommended place as the sound proofing within the room is poor, we could easily hear people passing by walking and talking. There is not much privacy as well as any chit chats inside the room is easily listened from the corridors.

Friends_and_family Family

8/10

Excellent

26 Jun 2019

SANTHANAKUMAR

Bicycle for rental not kept well

Family

6/10

Pleasant

27 Feb 2019

Verified traveler

Great location. Can walk to many of the attractions
and restaurants.

Leisure Friends

8/10

Excellent

27 Jan 2019

Verified traveler

Good Location

The location is good because it is very near tk Jonker Street and can walk to Dataran Pahlawan Mall and other places.

Partner

6/10

Pleasant

27 Dec 2018

Verified traveler

hotel is at main street attraction, very convenient, and yet doesn't being noisy

10/10

Exceptional

23 Dec 2018

Verified traveler

Very conveniently located near Jonker Street.
Staff were all very nice and accommodating- thank you

8/10

Excellent

11 Oct 2018

tay

Good

Very clean and convenient to the jonker street. Just park at the hotel no need to find parking since jonker street is difficult to find parking

Partner

4/10

Poor

03 Sep 2018

Verified traveler

Not so good staff and rooms

The stay at Swiss Heritage was unpleasant due to rude staff attending to us. Not only there was shortage of breakfast but we had to wait for sometime before the food was replenished. No one from the staff had courtesy to inform us to wait. On top of that mosquitoes were in some rooms which we booked. Although the location is just next door to Jonker Street, insufficient parking is a havoc. We also couldn’t get Grab or taxis due to congestions near the hotel area.

Family

8/10

Excellent

30 Jul 2018

Amber

Very good location, has a back entrance straight to Jonker Walk. Near bus pick up point as well. The housekeeping is timely, and check in/ reception counter is always very helpful

8/10

Excellent

05 Jun 2018

Danny

Near to most of Malacca attraction.

Overall I enjoyed staying. Very near to most of Malacca attraction, within walking distance. However the food around the area is over rated. I managed to find much better food by Grab.

8/10

Excellent

29 Jan 2018

Srinivas

Cozy and Good location.

The hotel was nice and cozy. The Toilet tiles were dirty with black stains. Good location as Its few min walk from Jonker Street. The breakfast was okay.

Family

6/10

Pleasant

12 Dec 2017

Caren

Very good location for all attractions.

Walking distance to most attractions. Very good location. Located exactly at Jonker Street. We booked total 2 rooms; one is family suite - loft style which with a double bed and 3 single beds and 2 bathrooms very spacious can accommodate a big group.

Family

10/10

Exceptional

19 Sep 2017

Ami

Best Breakfast

Very nice stay, the staff are super helpful, room very good & so spacious for the price. It is still a fair bit of walking once you start walking from Hard Rock Cafe (which is like the entrance of Jonker Street) but the hotel is at the back street of Jonker Street and at the far end or almost towards the end of that street.

8/10

Excellent

19 Jun 2017

Lina

Super near to Jonker. Good location.

Very Good Location. Go out by the back door and Jonker street is there. Stay in the Family Deluxe Room with two queen beds. Very Spacious. Breakfast limited choices, suggest walk to Jonker and eat. Please expect to pay RM50.00 for deposit (Refundable) and heritage tax of RM2.00 per room per night.

Wifi was ok. Room was cleaned up everyday. The only down side is that the door is too light. Can hear slamming sound when everyone close their doors.

Family

6/10

Pleasant

29 May 2017

Tee

Proximity to popular tourist destination

The only plus about the hotel was the proximity to the popular tourist spot, jonker walk. Breakfast, below average.

Family

6/10

Pleasant

15 Mar 2017

Verified traveler

Good location right at Jonker St

The hotel need to improve on the sound proof as you can hear foot steps whenever someone walk pass the corridor.

8/10

Excellent

03 Mar 2017

Eric

Good location good value

Interesting excursion, Melaka very busy with tourists and prices go up at weekends. Melaka worth visiting

6/10

Pleasant

02 Jan 2017

TEA

Wifi was slow. Bathroom cleanliness can be improved.

Family

2/10

Poor

05 Dec 2016

Allen

Poor WiFi

Partner

6/10

Pleasant

07 Nov 2016

Kok Guang

Good location

The night market was right behind the hotel. Easy to find but with limited free parking. Room is a little old, refurbishing can be good. Can smell cigarette smoke along the walkway.

Family

8/10

Excellent

30 Sep 2016

Karin

Strategically-located around Jonker

Second time staying at this hotel. On the first occasion, everything was just great. This time, flush not powerful enough, no hot water, weak wifi. But the technician who came by to assist us on our aircon was really friendly. Suggest if you cannot live without a water heater, don't stay at this hotel. It was alright for me though, cause Malacca's weather was too hot, heater also not exactly essential. But my companion was complaining too much. :) Other than that, it is so near to Jonker! and it is not noisy too. Will stay again on my next trip in October '16! :):)

Family

8/10

Excellent

22 Sep 2016

Gloria

Overall a pleasant stay

Location is good, just a 2-minute walk to jonker. Good that hotel provides parking facility as parking is an issue in the one-way historical site. Room is cosy, neat and clean for 3 pax; shower and toiletries are good too. Only complaint is the checkin process; the receptionist insisted that I have to call the portal as they did not receive a confirmation from hotels.com though I presented the printed email from the portal; after some negotiation, she relented and called (on behalf).

Family

8/10

Excellent

18 Sep 2016

Ramaloamah

Everything was great except that there was no in house movies or excess Astro etc. it was boring to turn on the tv Malaysian tv is too boring and others were all in Chinese...so not so good in that ecpect

Partner

4/10

Poor

09 Sep 2016

Brijesh

Suitable for budget travellers.

Stayed there for two days with family. Good location but there are better and more convenient options around. This hotel works for budget travellers. Wifi is very slow. Cannot make local calls from room phone. No lunch or dinner. Only breakfast (not included in tarrif). Offers cycles on rent to go around the town for sightseeing. Will arrange laundry and taxi upon request. If you are booking online, better to reconfirm the status after payment to avoid surprise at the time of checking in.

Family

8/10

Excellent

07 Sep 2016

Eugene

It was a rather last minute booking. Checking in was a breeze. Rooms were clean, comfortable but nothing fancy. Located at the end of the famous Jonker Street, there were loads to do there.

Family

4/10

Poor

05 Sep 2016

Alvin

Bad experience!

The bedsheet and pillow cases were bad!!! All turned yellowish even after it is replaced a fresh sheet when i demanded them to do so, is still yellowish!!!
Batroom not clean for family!
If u want to park your car at the hotel, dont be deceived by the photos advertised in their website. You will be asked to park further dwn the road!
My first and last chckng in this hotel

Family

8/10

Excellent

08 Aug 2016

Verified traveler

A hotel which close to Jonker Street

The room I stayed (Family Deluxe Room) is quite spacious. The room is quiet too so good for resting. But the room is not so cold because it has only one air conditioner. Also, the wifi connection is not very strong.

8/10

Excellent

03 Aug 2016

YIU leung

It was a good stay in the hotel and the location is a the middle of the town.

Family

8/10

Excellent

04 Jul 2016

teo

central to most tourist attraction.

we stayed in week day, finding car park not an issue. Have stayed in weekend previously, car park at site was full and have to park at another place even though it is also free.

Partner

8/10

Excellent

04 Jun 2016

Jerrica

convenient , with parking !!!

1st day Door Key lock broken, Could not enter to room, waster almost 1 hour on repair.
2nd day, shower head broken, again wasterd another 30 min easily on repair.

8/10

Excellent

20 May 2016

Verified traveler

Clean and new hotel

Newly renovated and location close to jonker street

8/10

Excellent

13 Apr 2016

JiaJun

Great Location, recommend everyone to go.

Staff knows what you need and would give you advice if needed but not as welcoming upon arrival.

Walking distance was great to go museum and jonker street as well as the river cruise area.

Family

10/10

Exceptional

10 Apr 2016

Annie

Comfortable Stay

Hotel is at good location, everything is walking distance. We had a comfortable stay with the hotel (clean room). Breakfast on weekday is coconut rice, toast, cereal and local snacks (kueh), and buffet on weekend. For a low priced hotel one can't be too fussy (no complaints). Overall we are happy with our stay with the hotel.

Partner

10/10

Exceptional

15 Mar 2016

Verified traveler

Is still mine choice for next Malacca trip

Besides wifi & tv channel need further improvement. Others just good.

Family

8/10

Excellent

10 Feb 2016

Nazu

Center of Everything!

So Clean, Nice Bathroom and I love The Aircond! haha

6/10

Pleasant

08 Feb 2016

Michael

Great location

The bed was comfortable however there were yellow stains on bedsheets and pillowcases. Drinking glasses were dirty, hair on basin, soiled pair of socks left outside the window and visible molds and blackening of wall grouting. Other than this, still had a great stay.

10/10

Exceptional

12 Jan 2016

Lailatul Akuam

Awesome

Family

10/10

Exceptional

11 Jan 2016

NOEL

Good choise in Chinatown

Nice decorated room with a lot of natural light, we stay only 1 night, very well located and they provide a decent breakfast..

Family

8/10

Excellent

28 Dec 2015

Robin

We were very surprised by the large number of rooms in this small-looking hotel , but never heard any noise from the neighbours, so we're very pleased. Rooms looked like they were newly renovated and were clean. There was a good variety of local fare for breakfast and the condiments for nasi lemak, especially the sambal, were delectable. We parked just across from the hotel and parking coupons for the next day up till 1pm were helpfully supplied.

Partner

4/10

Poor

28 Dec 2015

Adrian

good stay

Can't expect much. Overall not too bad. As for the breakfast really can skip !!!

Partner

10/10

Exceptional

23 Dec 2015

SANDRA

great little hotel

Wonderful little hotel, great location.
We booked a family room,but they gave us two rooms adjoining each other, as they didn't have a family room
Rooms were very comfortable
Loved my stay there.. Would definitely recommend it to others.. Or stay there again

Family

8/10

Excellent

11 Dec 2015

Chua

Simple Cosy

Relax. Simple and Comfortable Experience!

Family

8/10

Excellent

20 Nov 2015

Carol

Great location and value for money

I would highly recommend the Swiss Hotel for location and value for money the rooms were small but very clean and comfortable a perfect place to come back to after a day of site seeing

Family

8/10

Excellent

11 Sep 2015

Lee

Value for money

Check in/out was hasslefree. Good location but breakfast spread could be better. Room was quite dirty and has husky smell.

Family

10/10

Exceptional

31 Aug 2015

Josephine

Would recommend this hotel

If you're driving there during weekend nights, most roads will be closed. Call the hotel and they will guide you to the hotel using roads that isn't close so that you could find the hotel with ease. Regarding the parking, the hotel staff will give you the details once you reached the hotel front door. The parking is just 5 minutes walk away from the hotel, opposite the shell petrol station. Overall our stay was a good one and the staffs was really friendly. HAHH! The hotel actually provides two pillows for each person, good for people who are used to sleeping with two pillows or just good for hugging!

Family