Name: Comfort Inn Nashville West
Address: 412 White Bridge Place, Nashville, 37209, US

10/10

Exceptional

26 Jul 2026

Alice

Everything was good . The stay was nice and convenient

10/10

Exceptional

26 Jul 2026

Scott

Was just what I was looking for. A clean spot right off the highway as I was driving south. Got a good nights sleep and headed on.

6/10

Pleasant

24 Jul 2026

Evelyn

The evening staff was so accommodating and kind but the elevator was filthy and when we woke up and went to breakfast it was still very dirty. The staff was cleaning the breakfast area and the rest of the hotel lobby especially the elevator was unclean.

6/10

Pleasant

24 Jul 2026

Ciera

I will never book Comfort Inn again. The bedspread was stained/nasty. When we asked for different bedspread and sheets, we were told they didn't have any. Was also told the cleaning staff were behind on laundry, and gone for the day. The ice machine barely worked. Their were flies in the room. Due to a TSU orientation those 2 days, hotels were booked up. I only picked this hotel, because it was close to the university driving distance. I didn't expect it to be horrible. I should have just booked were I normally do.

2/10

Poor

20 Jul 2026

Nina

During my stay, we encountered two cockroaches in our room, and the staff seemed unsurprised when informed. Additionally, my car was scratched while parked in the lot. When I requested to view the security footage, I was told that no one was seen near my vehicle. I know this to be incorrect, as the damage occurred during a 24-hour period when the car was never moved.

Regarding your staff, I want to commend the second-shift front desk clerk, who was polite, professional, and highly helpful. Conversely, the first-shift clerk was extremely rude and lacked basic customer service skills.

Friends_and_family Friends

10/10

Exceptional

16 Jul 2026

Derrick

Everything was good. The breakfast attendants were great. The hotel desk, people were great, and the cleaning people were great.

Partner

10/10

Exceptional

16 Jul 2026

John

Nice staff with clean rooms at a decent price.

Partner

10/10

Exceptional

15 Jul 2026

Dianne

Was clean and staff was great

8/10

Excellent

11 Jul 2026

Ken

Na

Partner

10/10

Exceptional

07 Jul 2026

Sally

Not my first time staying there and won’t be my last

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Dawn

Staff was helpful and friendly

Friends

8/10

Excellent

28 Jun 2026

Courtney

seems like an older building, wear and tear on the building and rooms. Our flooring was definitely worn and buckling in some areas.

Family_with_children

10/10

Exceptional

22 Jun 2026

John

Very nice , modern and clean, great bedding

Partner

8/10

Excellent

17 Jun 2026

David

The room was nice. The bed is really tall although it was comfortable. The breakfast bar was good and plentiful. Staff were nice.

Partner

10/10

Exceptional

11 Jun 2026

LaShonda

The property was cleaned and staff was nics

Family

10/10

Exceptional

09 Jun 2026

Beth

Nice safe place to stay. Friendly staff

Friends_and_family Family

2/10

Poor

26 May 2026

Colleen

Staff was loud up until 1am. When they woke us up at 1am I went to open the door to leave the room to ask them to be quiet and was hit by the smell of recently smoked cigarettes. I decided not to leave the room so I wouldn’t smell like smoke when trying to go back to sleep. We will never stay there again.

Partner

4/10

Poor

26 May 2026

Richard

Not the safest part of town.

Self

8/10

Excellent

24 May 2026

Miguel P

Great Breakfast!

Family_with_children

10/10

Exceptional

23 May 2026

Timothy

Excellent: will stay again

10/10

Exceptional

20 May 2026

Joanne

Front desk staff incredible

Partner

8/10

Excellent

20 May 2026

lewis

Good enough

Friends_and_family Family

6/10

Pleasant

19 May 2026

Keventris

The staff was very nice. The breakfast attendant served the same two items all three days I was there. I was told that pets are mainly on the first floor, but when I got to my room and took off my shoes, there was pet hair stuck on the bottom of my socks. The housekeeper was nice enough to come sweep and mop for me. I was expecting the pool to be open as well. Overall it wasn’t a horrible experience, but it wasn’t the either. If they had designated rooms for pets, and didn’t cook the same two breakfast items everyday, it would have been a perfect stay. I will stay again I would just politely ask the housekeeper to clean the floor before I enter next time.

Self

2/10

Poor

19 May 2026

Niyaz

This hotel is outdated with repairs needed maybe 10 years ago. The ceiling near window was not painted after new metal frame was installed. Towels were with multiple black stains and hairs. Big surprise after you take shower. Toilet bowl does not empty with paper floating. I had a feeling that I am in a cheap motel with old furniture. Score 8 is a joke, in other words, fake. Should be 2. My family did not want to take shower after they investigated their towels. The only desire was to leave asap, and never come back.

Friends_and_family Family

10/10

Exceptional

18 May 2026

ROWENA

staffs are very accommodating

2/10

Poor

15 May 2026

kim

I read reviews before I booked and it seemed good. I checked in around 9:30pm Getting in my room I found blood on my door jam, and a smear on the wall.. I thought I could get past it until I pulled back the covers and there was hair in both beds..
the desk manager offered me another room. It was better.

8/10

Excellent

11 May 2026

Jerald

Clean room

Self

6/10

Pleasant

04 May 2026

Pamela

Hotel was okay. Pretty much what you expect with a low cost hotel. Only a couple outlets in the room worked. Breakfast was the usual, nothing great. It’s okay if you’re just staying one night. Difficult to get to off the highway.

Partner

8/10

Excellent

03 May 2026

Amber

Yes

Family

8/10

Excellent

02 May 2026

Trina

The shower in room 222 need to be fix or replaced other than that all was Good

Family_with_children

4/10

Poor

01 May 2026

Kawanna

The hotel was okay. The room was horrible. One of the beds in my room had hair in it, the linen was dirty. I had to get new linen and put them on the bed. The receptionist was really nice. I don’t think I would stay here ever again.

Family_with_children

6/10

Pleasant

27 Apr 2026

Takeisha

It’s decent at best.

10/10

Exceptional

26 Apr 2026

Nancy

Yes

Partner

8/10

Excellent

16 Apr 2026

Ebony

Room was a 10/10 Will we back threw out these 4 years while my son goes to TSU and only 13 mins from campus 😆

8/10

Excellent

13 Apr 2026

Timothy R

breakfast was good. rooms were clean.

Partner

8/10

Excellent

12 Apr 2026

Jodi

Our A/C was quite noisy, everything else was fine.

Family

8/10

Excellent

11 Apr 2026

Laura

The breakfast was very good. It was a little warm in our room.

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Kevin

Walked in to police in the lobby, apparently a problem with someone ‘s check-in? We were on the second floor and you heard every step from the people above us. Not the staffs fault who were very friendly

Partner

6/10

Pleasant

07 Apr 2026

Holly

Property isn’t dirty it’s just older and showing it’s age

Family_with_children

8/10

Excellent

06 Apr 2026

Steven

Nice clean

10/10

Exceptional

06 Apr 2026

Steven

Nice and clean

10/10

Exceptional

29 Mar 2026

Phillip

Exactly what we were looking for in Nashville

Partner

2/10

Poor

28 Mar 2026

Angel Gabriel

The room wasn’t clean the sheets and pillows had stains all over, the chair in the room was broken but the property was pet friendly, the breakfast was limited but decent. Staff was nice but I wish the room was cleaner for the price I paid.

Family

10/10

Exceptional

27 Mar 2026

Eric

Very friendly staff on check in and check out.
Breakfast was eggs, sausage and toast. Nice to have a warm meal included. The room was more than roomy for my dog and myself!
Thank you, Eric W

Pet

4/10

Poor

24 Mar 2026

Joanne

The worst comfort inn we’ve stayed in. Roma were old, breakfast was sparse and the overall experience less than adequate.

8/10

Excellent

23 Mar 2026

Shelia

Yes i was able to find shops nearby and resturants

6/10

Pleasant

23 Mar 2026

darini

Everything was adequate but felt a little rundown

Family

10/10

Exceptional

23 Mar 2026

Tereol

It’s everything was good

Self

6/10

Pleasant

20 Mar 2026

Lori

This comfort in was ok, we have stayed at better more updated comfort inns

10/10

Exceptional

19 Mar 2026

jian

Clean room

Family

4/10

Poor

17 Mar 2026

Clarissa

The hallways were so dim. It looked like the start of every horror movie. The bed sheets were stained and the light in our room didn’t work.

Pet

8/10

Excellent

17 Mar 2026

Leslie

Staff was excellent! Hotel smell and look clean even though it wasn't brand new. The area wasn't the best but did have quick access to the Interstate. Breakfast was ok wish they had bacon and potatoes for those of us who don't eat sausage or eggs.

Self

6/10

Pleasant

17 Mar 2026

Lynn

Room clean as best it could be, you get what you pay for more like a $85 per night stay we skipped in breakfast. Staff super friendly and helpful. Room was cleaned just a inexpensive room so they seem to do the best they can

Friends

10/10

Exceptional

04 Mar 2026

Misty

Great stay

2/10

Poor

03 Mar 2026

Nahal

The room and bathroom were horrible and dirty. The hotel was very loud. In early morning people were speaking loudly in the lobby and not allowing guests to rest. It lasted from 2-5 am. Horrible experience.

Self

10/10

Exceptional

01 Mar 2026

Latoya

Room was clean, staff was great

Self

10/10

Exceptional

23 Feb 2026

Charleston O.

Great spot to stay! Very clean and staff were excellent! I will definitely be staying there again next time I’m in Nashville

Friends_and_family Friends

10/10

Exceptional

23 Feb 2026

April

Clean,comfortable, convenient! I had stayed here years ago and left a not great review. This time the experience was perfect from check in to check out! I highly recommend this hotel for an inexpensive trip to Nashville!

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Toya

Great

Self

8/10

Excellent

17 Feb 2026

Rita

My room was very clean, staff was courteous and professional.

Self

8/10

Excellent

15 Feb 2026

Brenda

Clean room, and they made the beds after the first night

Leisure Family

4/10

Poor

15 Feb 2026

Lisa

Hotel is clean but definitely run down. We booked a queen suite for the weekend coming from NY. We drove and got a call 2 hours from check in that the room wasnt available. All they could offer was 2 double beds. We had to take it because everywhere was booked and we had been on the road 11 hours. Disappointing. The rooms are tiny too.

Leisure Family

10/10

Exceptional

10 Feb 2026

Beth

Great room and friendly staff

Friends_and_family Family

6/10

Pleasant

05 Feb 2026

Lauren

It was okay but kind of a rough area. Staff was nice.

Business Pet

6/10

Pleasant

05 Feb 2026

Duaniia

They need a bell at the front desk, because when staff get distracted and not at the post in the front. The bell should make staff aware that some is trying to check in or out and maybe have questions.

Leisure Family

8/10

Excellent

01 Feb 2026

Jarrod

This was a perfect stay for one night in Nashville. It’s a quick ride to downtown and just minutes from the curling location we centered our visit around. The room was clean, the breakfast filling and the staff friendly. There was a slight stench in the lobby, like any old building might have but not overpowering. For the price, this place was a great stay.

Friends_and_family Friends

2/10

Poor

28 Jan 2026

Skyla

They had roachs in the room

Partner

8/10

Excellent

28 Jan 2026

Juan Cristopher

Clean and great staff

Leisure Pet

8/10

Excellent

26 Jan 2026

Ricardo

Cleanliness, comfort!!!

Business

10/10

Exceptional

22 Jan 2026

Beth

Very nice and polite staff

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

James

Great. How do I get copy of my bill?

8/10

Excellent

04 Jan 2026

Breana

Floors were dirty in room, shower had hair on the wall, wash cloths were very dingy, and hair in the bed. Also the room had a weird smell especially when the AC came on.

Friends_and_family Family

2/10

Poor

02 Jan 2026

Ryon A

The first room was dirty with hair all over it. Moved to a second room that had roaches.

Business Self

8/10

Excellent

01 Jan 2026

John

Very attentive, friendly, and efficient breakfast staff.

Partner

10/10

Exceptional

31 Dec 2025

joan

Everything was great

10/10

Exceptional

29 Dec 2025

Joseph

The room was OK, but I did not want a handicap room. I wanted a standard room and they gave me a handicap room which I did not like and I never wanted it ever again.

8/10

Excellent

28 Dec 2025

Shauna

Rooms are clean. Bed was comfortable. Breakfast has a varity of things to choose from. Front desk staff is friendly.

8/10

Excellent

28 Dec 2025

Charlene

Room clean. Breakfast good. Staff good.

Leisure Self

4/10

Poor

27 Dec 2025

Amanda

Staff was nice and very accommodating! They provided a 1st floor when I asked because of my disability. They also were sure to get both rooms close together but, there were just alot of issues that occurred with other things. Our foor wouldnt catch to be locked. We had to bang it over and over. Card keys didnt work multiple time. Had to go back and forth to the front desk. I called for some gabage bags and I was told to come get them. I have never had any hotel for me to come and get them. Your paying for there service and that means they are suppost to bring you one. The toilet wouldnt flush. Floor was chipped and dirty in multiple places. Im sorry but, I would not stay there again.

Leisure Family_with_children

8/10

Excellent

23 Dec 2025

SIBI

Great service. Clean facility. Smallish room.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Melvern

Really nice room. Wonderful breakfast and friendly staff.

Self

10/10

Exceptional

21 Dec 2025

Fredericka

Check in was fast, friendly service with a smile

Leisure Family

6/10

Pleasant

18 Dec 2025

Joseph

Not in a good area

8/10

Excellent

13 Dec 2025

Randy

Good

Leisure Family

2/10

Poor

13 Dec 2025

Samantha

Hotel was dirty and neglected. The vinyl flooring is bubbling up, the remote for the TV didn't work. There is mold on the cocking in the bathroom, rust stains and there was hair in the bathroom when we checked in.

Family

10/10

Exceptional

09 Dec 2025

Rafael

Room very updated and neat clean. Very comfortable beds

8/10

Excellent

07 Dec 2025

Anne

everything was worth the stay!

Friends_and_family Family

6/10

Pleasant

03 Dec 2025

Debbie

Check in was a bit slow - we checked in @ peack time & only 1 person working & she was in the middle of finishing up something on the computer. She DID acknowledge us & apologized for the wait. 1 queen bed mattress was too soft in the middle. Bedding had stains, so we put towels on bed to sleep. Freezer was too iced over to utilize. Too tired to call front desk.

10/10

Exceptional

01 Dec 2025

John

Hdcp. Room. Comfortable.

Partner

8/10

Excellent

29 Nov 2025

Diana

If your looking

Business

2/10

Poor

26 Nov 2025

Angela McClinton

I emailed the manager and never had back regarding my email. There was a roach in the bathroom and our toilet would not flush.

4/10

Poor

23 Nov 2025

Matthew

Woke up in the middle of the night to spot a couple cockroaches scattering across the floor. I left immediately.

2/10

Poor

18 Nov 2025

Mike

A dog started barking about midnight and continued for an hour.

The ac would on,y cool the room to 72.

We spilled some water on the floor and when we wiped it up with a paper towel, the floor was filthy

Leisure Family

10/10

Exceptional

17 Nov 2025

Robert

Clean room,friendly staff and good breakfast

Leisure Family

6/10

Pleasant

11 Nov 2025

Patrick

The room was in good condition except that the bed felt like itchy. Not sure if it is because it is a pet friendly hotel and people sleep with the dogs on the beds, but that was the only down side. Other than that, staff was friendly.

10/10

Exceptional

09 Nov 2025

Marc

Professional

Leisure

10/10

Exceptional

09 Nov 2025

Jackie

Not in the greatest neighbor but room was clean, sofa and bed were comfortable, and it was quiet.

10/10