Name: Cozysuites Music Row
Address: 1016 18th Ave S, Nashville, 37212, US

2/10

Poor

27 Jul 2026

Yundong

Rooms were dirty. Restroom and bath were dirty too. Towels in the restroom were gross too.

Staff communication was terrible. There was some issue with building gate lock system. I reported the issue, but the CS agent first kept denying the issue, and later started lying. It took 2-3 days for me to \"convince\" them and \"verify\" the issue. After admitting the issue, all they did was to shut down the lock system, giving up security.

I don't understand their motivation for doing so.

10/10

Exceptional

25 Jul 2026

Chris

I love the self check in. Space was clean. Nice fridge, stove, oven, water filter, microwave, coffeemaker. Parking is on premise or in nearby park ramp. Great area of Music Row.

Self

8/10

Excellent

29 Jun 2026

Aaron

Cool little place, a little different than a typical hotel but all of the normal processes (check-in, parking, check-out, etc.) were smooth enough. Nice room and the parking seems secure. Noise from other units was a bit of an issue at times but the area itself was relatively peaceful.

Partner

10/10

Exceptional

29 Jun 2026

Alicia

Room was clean and smelled good, had a little problem with the keycode enter but was resolved quickly with a phone call. Nice quiet neighborhood and an easy Uber Ride to Broadway.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Christian

Having a refrigerator and an ice maker was wonderful during the humid weather. The suite was clean and comfortable. Visitors should be aware that there is no on-site personnel (other than cleaning staff) and that booking involves a lengthy third-party identification verification process. One problematic issue we experienced was having to contact Hotels.com to cajole the property management into actually sending us the check-in info. It was stated we would receive it 48 hours before check-in time. I had to ask Hotels.com to help us out as we were boarding our flight, mere hours before check-in.

Partner

10/10

Exceptional

25 Jun 2026

Michael

I had hoped the location was the selling point but everything else added to a great choice of place to stay!

The washer, dryer and full kitchen were all very useful, and having the chance to cook in the room helped keep costs down over eating out for every meal.

The location couldn't be beat; lots of local choices for food and music and downtown was an easy walk when I wanted to experience that more.

All in all, a great experience and I look forward to booking again!

Self

10/10

Exceptional

24 Jun 2026

TRacy

Great place and location. Very central to both Belmont university and broadway st. Apartment was clean and codes and check in went smoothly. Communication was great with just. Will definitely stay there again!

Friends_and_family Family

10/10

Exceptional

24 May 2026

MARGARITA

Excelente opción. Ubicación genial. El lugar está super limpio. Tiene todo lo que se puede necesitar. En el Call center atienden personas que no hablan inglés como primera lengua y para personas como yo, extranjeras, es muy difícil comprender su pronunciación. Hay pequeñas variaciones en la lista de artículos disponibles.

Self

8/10

Excellent

20 May 2026

Debbie

Check in was a little confusing but overall very clean and quiet. Would definitely stay again :)

Pet

10/10

Exceptional

10 May 2026

Robert

Everything was beyond our expectations.

Partner

8/10

Excellent

20 Apr 2026

Peggy

The space was clean, but missing some basic elements, i.e. hooks, hangers,

10/10

Exceptional

17 Apr 2026

Venkateswarlu

This is a beautiful place across the serene Scarlitt Bennett Center. 3 mins walk to Vanderbilt. Everything else is within walking distance. Way better than the mainstream hotels around. I was here for a workshop at VU.

Business

4/10

Poor

06 Apr 2026

Jason

HORRIBLE check in process!!! Multiple problems with door codes and the actual room numbers. Elevator only works sometimes. Communication was painful and sometimes re I’ve no response at all.

Friends_and_family Friends

10/10

Exceptional

25 Mar 2026

Aaron

After being on the road for several weeks it was great to simply turn up with all the instructions already on hand. Easy access, very clean & tidy room. Absolutely everything was there if you needed to do your own cooking etc and plenty of fridge/freezer space. The area in Music Row is beautiful too, it's a pleasant stroll into downtown.

Self

10/10

Exceptional

23 Mar 2026

Roshani

AC worked well.

Friends_and_family Friends

8/10

Excellent

16 Mar 2026

David

Everything was fine.

2/10

Poor

27 Jan 2026

charles

The property isn't setup properly as a hotel/ temp residence. No emergy lighting in stairwells. No staff to unlock garage after power outa

Business

10/10

Exceptional

27 Nov 2025

Adonis

Clean, organized, and stocked beyond expectations.

Business Self

10/10

Exceptional

21 Nov 2025

Nolasco

Apartment cleanliness and location at Nashville was fantastic, but the communication was outstanding and made the whole stay memorable.

Leisure Family

10/10

Exceptional

14 Nov 2025

Carol

Clean. Safe parking. Fully usable furnished studio apartment with wash dryer

Business

4/10

Poor

31 Oct 2025

Debbie

parking unsafe as per guests car broken jnto.

Leisure Self

2/10

Poor

15 Oct 2025

W J

Worst ever

10/10

Exceptional

19 Sep 2025

Timothy

Great stay!!!

Great location!!! Close to everything!!! Very comfy bed! Well stocked!

Partner

6/10

Pleasant

24 Jul 2025

Glo

property is run down since I stayed there last year

6/10

Pleasant

19 Jun 2025

Kanisha

Enjoyed how secure and safe it was

Leisure Friends

2/10

Poor

06 Jun 2025

Michael

The location was great. But...

First, they had problems checking me in. Had to wait about two hours afterb check in time to get in.

Then it seems it was my job to put the pots , pans and dishes away.

The worst part was the bedbug bites. Probably best to pass.

Self

6/10

Pleasant

30 May 2025

Alan

The property is conveniently located and attractive enough BUT the day of travel required tons of interactions. It was not easy. The place had roaches, hair on the “clean” towels and only one coffee kuriq for three nights. We told them about the situation and they wanted photographs which we took time to send. They offered to come change the towel. It was all pretty frustrating. I own a rental and understand the challenges but some coffee left at our door could have smoothed a lot of the yuck factor.

Leisure

8/10

Excellent

07 May 2025

Melanie

Quiet area. Safe. Great parking! Facility very quick to reply to concern about bugs.

10/10

Exceptional

02 May 2025

Dahlia

CozySuites provided nice sized rooms and equipment. Loved the coffee, Laundry detergent, and in room washer/ dryer.

The folks who manage this property are not local which made delayed assistance at check in when I was having trouble with the app.

Business Self

10/10

Exceptional

10 Apr 2025

Christina

Fantastic

Fantastic stay! Highly recommend

Partner

10/10

Exceptional

08 Apr 2025

tamera

Thank you so much for having me

Business_and_leisure Partner

2/10

Poor

04 Mar 2025

Verified traveler

Don’t do it

The place was dirty, stuffing was coming out of the couch, and one bathroom had NO toilet seat. Because this property is managed by an offsite entity, there was no maintenance or housekeeping available when we checked in around 4:45 PM on a weekday. They told us the room couldn’t be cleaned until the next day, and we couldn’t stay there with the unit in the condition it was. We had to find another place to stay.

I’m angry that I had to spend the first couple hours of my short vacation fighting by text with whoever is managing this place. They absolutely refused to refund our money, even when we told them that we were rotating the property an hour after we checked it. I told them that we were five friends who only get together every few years and had all flown from different parts of the country to be together. They offered us single rooms to replace the dilapidated two bedroom that we reserved, but we did not want to be in separate rooms. That was not what we signed up for. Not to mention, we didn’t have much faith that any other unit would be any cleaner.

Friends_and_family Friends

10/10

Exceptional

03 Mar 2025

Verified traveler

Great stay overall!

Great stay overall! Was perfect for us! Thanks for hosting us!

Friends_and_family Friends

10/10

Exceptional

25 Feb 2025

Verified traveler

Will recommend to friends and family!

Will definitely recommend my friends and family staying at Cozy Suites. Location is great as well and with free parking, kitchen (with dishwasher), and living room and laundry, it’s great!

Partner

10/10

Exceptional

18 Feb 2025

Verified traveler

My stay was wonderful it was one of the best that I ever had beautiful nice cozy clean and yes I will refer this property and yes I will Reserve again in the near future it was amazing and thank you all so kindly for your nice hospitality

Business

2/10

Poor

04 Feb 2025

Elizabeth

Would not recommend booking here.

Booked this location on Dec 6th. They immediately charged my credit card. Somewhere during the holiday season they sent me a message to sign their agreement in order to confirm my reservation. I was busy with the holidays and didn’t sit down to read the agreement until January 7th. I did not agree with the rules that were not disclosed on the hotels.com website when I booked so I sent a message asking to cancel. I didn’t receive any response. Over the next two weeks I sent several messages with no response. When I finally called to ask to cancel was told that it was too late to cancel or receive a refund. I asked what would happen if I did not sign the house rules and received no response. On the day of my check in, received a text asking for a photo of my drivers license and a photo at 2:45 pm for a 4pm check in. I still hadn’t signed the house rules and I was uncomfortable sending my ID on this texted website but I did it. I didn’t hear back with how to get into the room until well after 6:30 pm. By then I had already booked a different hotel because I didn’t know if they were going to let me stay without that signature. CozySuites and Hotels.com have both refused to refund my money. I bought the travel protection which is also a joke and doesn’t cover this situation. I would say buyer beware for this location, the travel protection and hotels.com in general.

Friends_and_family Friends

10/10

Exceptional

06 Dec 2024

Carmela

Great communication - very responsive. Easy check-in/check-out. Small issue resolved in timely manner.

Leisure Family

4/10

Poor

02 Dec 2024

Emily

Problem after problem after problem!

Wow. Miserable experience. We arrived late and exhausted and got a message that there was a leak in our room so we were being moved to a different room. Got into the new room to find the bed unmade and the place reeking of paint and bleach and the window wide open. Were able to move to a third room which did not smell. We went to make up the sofabed and there was no top sheet and the blanket had a crusty patch. Otherwise the beds were comfortable enough. There were only two mismatched towels for the three of us. I called for more linens and they instacarted brand new sheets and towels from Target (but new isn’t the same as clean and they didn’t arrive until late the night before we left). I was excited to have laundry so I threw in a load the night before we left. But the dryer didn’t work so I had to hang everything to dry - but it didn’t have time to dry - so I had to take wet clothes (that got mildewed stinky and unwearable) to my next destination and dry my only pair of pants with a hairdryer. I asked to use another unit’s dryer and they wouldn’t let me. Then I asked if I could leave my car in the lot a few hours past checkout and was told no. So I don’t recommend this establishment. Staying there was a full time job and my family was mad at me for picking it.

Friends_and_family Family

10/10

Exceptional

29 Nov 2024

??

Wonderful place.

10/10

Exceptional

25 Nov 2024

Joshua

Property was fantastic. Well kept, perfect for a getaway weekend. Only downfall was there is no gym as advertised.

Leisure

6/10

Pleasant

22 Nov 2024

Dean

So-so but good price and location

This place is basically student housing masquerading as a hotel. It is well priced, however, and well located. If you’re on a budget, it’s a decent option for a well located hotel.

Friends_and_family Family

6/10

Pleasant

07 Nov 2024

diana

The bathrooms and stove need a deep cleaning

Leisure Friends

2/10

Poor

21 Oct 2024

Marlo

Booking with CozySuites Was a Nightmare

Booking with Cozy Suites was a nightmare! After submitting to their verification system and communicating directly with their customer service reps, I was told our booking was good to go. Two hours before our arrival, when the check in information had not been sent via email, I called and they informed me that my reservation had been cancelled! I had to find a new place one hour before arriving in Nashville. I would not recommend working with them.

10/10

Exceptional

24 Sep 2024

Peter

Perfect location for what we needed

Business

10/10

Exceptional

16 Sep 2024

Lise

Nice studio.

Great studio mid town Nashville. 30 minutes walk from downtown. Nice, clean and comfortable.