Name: Best Western Plus Music Row
Address: 1407 Division Street, Nashville, 37203, US

10/10

Exceptional

20 Jul 2026

Denise

I would love for the news in the breakfast room to be muted with closed Caption, so people could read it if they want, but the rest don’t have listen to the bs. Some background music during breakfast would be nice and relaxing.

10/10

Exceptional

20 Jul 2026

Sonia

I liked everything, definitely I will visit again and recommend the place

Partner

8/10

Excellent

20 Jul 2026

Ginger

The property’s parking lot was well lit and safe. The location was still a considerable ways from things requiring an uber.

Family_with_children

8/10

Excellent

20 Jul 2026

Carla

I enjoyed my stay here overall. The front desk staff was really friendly and helpful. The only thing I was disappointed with was the shower pressure and water temperature. Pressure wasn’t strong enough nor the water hot enough for me even. I typically like to be blasted like a fire hose filled with boiling hot water. Thought it was just me, but another guest mentioned the same thing about the water pressure and temperature.

Self

10/10

Exceptional

20 Jul 2026

Stacy L.

Nice place to stay and easy walk to Broadway! Would stay again!

Friends

8/10

Excellent

20 Jul 2026

James

Hotel is in a convenient location to access the Gulch, Broadway (10 min walk) and Music Row restaurants. $20 per day to park your car in the lot. The room we had was spacious with two queen beds. We were pleased with the room. Staff at the front desk are very friendly and helpful. My only complaint is that when you ask one desk person a question, they speak to their partner in their native language and then reply to you which is off putting. Breakfast is included and has an omelet station plus make your own waffles and usual fare but I felt it could use an upgrade. Muffins and other foods were not appealing. We ate out both days rather than have the included breakfast. Recommend Milk & Honey on 12th. I've stayed here before and would stay again based on the location, the staff, the price and the clean and comfortable rooms.

Partner

8/10

Excellent

20 Jul 2026

ARTHUR M

The breakfast buffet was excellent; they have an omelette station where you can.have an.omelette made.fresh. Very friendly

Partner

6/10

Pleasant

20 Jul 2026

Shane

I want to start with the staff, because they were all great. Everybody I dealt with was super friendly and very accommodating. This includes the front desk, housekeeping, and the lovely woman in the breakfast area. As for the property, it definitely shows wear from what I’m sure is very heavy use. The cleanliness of the room was decent, but a better cleaning would have been helpful. The window had handprints on it when I first got in there and needed to be cleaned. Thankfully, housekeeping was on it quickly. They offered to switch rooms, but this was a simple fix, and everything else was ok. The location is good (take an uber if you’re going to Broadway). Not sure if I would stay here again, but it was ok for one night.

Self

10/10

Exceptional

19 Jul 2026

Jennifer

Breakfast was great, pool was good. Staff were great!

Friends

10/10

Exceptional

19 Jul 2026

Kaley

Good value for the money. Clean, and the staff were all very friendly

Family_with_children

4/10

Poor

19 Jul 2026

Yonel

X

10/10

Exceptional

19 Jul 2026

Nancy C

Great place to stay. Customer Service impeccable!!! Pool great, breakfast included really good.

Partner

10/10

Exceptional

18 Jul 2026

Dande

Na

10/10

Exceptional

18 Jul 2026

Shannon

The staff was very friendly the property and rooms was clean. The pool was clean breakfast was good and the massage chairs was a nice touch

Partner

10/10

Exceptional

18 Jul 2026

Carrie Lynn

Room was nice. Walking distance to Broadway.

Partner

6/10

Pleasant

17 Jul 2026

Samantha

When I booked I thought the hotel was closer to broadway- it’s not really walkable in the heat. Staff were very helpful but the hotel is old and hasn’t been updated in a while. It’s tired. But we still had a good time!

Family

10/10

Exceptional

16 Jul 2026

James

Clean pyolv in c tidying I z glucose by 7days

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Christy

This place is always my go to for staying close to downtown! We love them so much! They treat us like family! The rooms are always clean. I’m

Friends_and_family Family

4/10

Poor

14 Jul 2026

Rachel

I didn't like that the staff was trying to charge me twice the amount I paid for the same room the night before . Never again will I stay here

Family_with_children

10/10

Exceptional

14 Jul 2026

Josh

Nice clean facility. Friendly staff.

Family_with_children

10/10

Exceptional

13 Jul 2026

Elizama P

Well I chose this hotel because of its goods reviews about breakfast and I can confirm now. The breakfast crew was awesome, very helpful, and even going above and beyond to make people feel home. Tina is one of a kind, showing us how the waffle & pancake maker worked, and just her beautiful spirit. I really enjoyed my stay.

Family

10/10

Exceptional

13 Jul 2026

Elizabeth

All rhe staff we interacted with, front desk and house keeping, were the friendliest! The location is PRIME! We didnt eat breakfast there, as it was our first time in Nashville and we wanted to hit every restaurant possible. They have FREE massage chairs in the lobby that we also didnt try, because there was always someone in them. Those are a favorite among the guests! Id definitely stay there again when in town!

Friends

8/10

Excellent

12 Jul 2026

Kristy

They advertise on site restaurant and live entertainment. They don’t have any of that

Partner

10/10

Exceptional

12 Jul 2026

Denise

Very friendly front desk staff and breakfast workers. The omelet station was a plus too. Added something different. Loved all the information on different singers in the hall. The room decor was cool too.

Family_with_children

10/10

Exceptional

12 Jul 2026

Kristin

Very good for the price. Pool was open and clean. Breakfast was better than most hotels. Decor very Nashville. The back of the bathroom door was dirty, only negative thing, obviously overlooked in day-to-day cleaning but still gives guests a little ick.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

ANTHONY

Nothing fancy, but decent and free of pests, smoke and noise from other rooms. Staff was curious and the free breakfast was great. Good location within walking distance to the Country Music 🎶 Hall of fame.

Family_with_children

8/10

Excellent

11 Jul 2026

Brian

...

10/10

Exceptional

11 Jul 2026

Harley

Convenient and clean and comfortable

Self

4/10

Poor

10 Jul 2026

Emily

Pay for parking in hotel lot.... stupid. Should be included in room. After checkout, charged a fee without notice for amenities. I didnt even use any amenities.

Family

10/10

Exceptional

10 Jul 2026

Charlene

The location was very convenient. Staff was very helpful with what to do in Nashville.

Partner

10/10

Exceptional

10 Jul 2026

Corey

Great place to stay will definitely be back

Partner

8/10

Excellent

10 Jul 2026

Melissa

Clean room. Good hot breakfast. Pancakes and build your own omelet station were very good.

Family_with_children

4/10

Poor

09 Jul 2026

Ashley

Hotel needs a major upgrade and renovation. Shower had cracks in it. We had yellow sheets on the bed and a chunk of hair in middle of bed. We will not be back. Plus charge extra to have a parking spot overnight.

Partner

10/10

Exceptional

09 Jul 2026

Kevin

good

Partner

6/10

Pleasant

09 Jul 2026

Gerald

The good: Close to everything, generally clean, free breakfast. Easy parking.
The not so good: Bed frame was broken and squeaky on one side. The air-conditioning was making squealing noise all night. While the breakfast was free, it is the EXACT same thing every day (eggs, biscuits, sausage gravy). Maybe potatoes from time to time? Bacon or ham instead of sausage?
Overall, you get what you pay for. For a single night or two it is fine. 4 days was too much. Next time we will opt for a nicer place that will probably be more money, but worth it.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Stacey

Great hotel. We stayed one night and staff was friendly and they offered a nice breakfast.

6/10

Pleasant

08 Jul 2026

Kevin

They try to ding you for an additional $20 to park in the lot upon arrival. I questioned it twice and the manager stepped it and waved the charge. But if I hadn't, I would have paid another $20 to park at the hotel. Shady in my opion. Everything else was fine. Just be aware.

8/10

Excellent

08 Jul 2026

Wesley

Average facility . Had to walk 4 flights of stairs in back due to parking. I have feet problems and cancer.

Self

10/10

Exceptional

08 Jul 2026

Enil

Todo estuvo excelente. Las habitaciones cómodas y el desayuno muy bueno. Lo recomiendo.

Family_with_children

10/10

Exceptional

08 Jul 2026

George

Very clean and comfortable. Staff was friendly and helpful. Breakfast was excellent. Highly recommend this hotel.

Friends

10/10

Exceptional

06 Jul 2026

Janet

Everything was great! The room, beds, ac, location! The room had a safe, iron, ironing board, blow dryer, coffee maker, The included breakfast was excellent. Great way to start the day. Made to order omelet bar, biscuits and sausage gravy, make your own pancakes and waffles, sausage, cereal…
The hotel was a 5 minute walk to the downtown area called the Gulch. we felt safe walking to and from the downtown area. Didn’t notice outside noise and safe, The area had live music, restaurants, and shops. Booked with hotel.com
The staff was very friendly.
We enjoyed the outdoor pool. Clean and well kept. Pool towels were provided.
Parking is not free ($20) or part of a parking deck.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Eric

Comfortable room, great breakfast, and free massage chairs. A+

Self

6/10

Pleasant

05 Jul 2026

Laurie

Took a last minute trip to Nashville for an overnight and didn't want to pay a fortune. I used my hotels.com cash toward this hotel, which made it an acceptable stay. I don't know that I'd pay full price to stay here again. That said, it's in a good location, and the hotel itself is fine - just basic. Beds were ok, room itself ok, etc. Nothing special or worth noting. Breakfast buffet included. Enough said.

The coffee is Folgers and awful.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Lina

Super close to downtown! Great location

10/10

Exceptional

04 Jul 2026

Sebastien

Everything was perfect! Good location, etc.

Partner

8/10

Excellent

04 Jul 2026

Lynda

Quick trip into Nashville for fun, great place to stay. Clean, comfortable beds, wifi, air-conditioning worked great $20 overnight parking charge which is extremely reasonable for Nashville. Nice breakfast, very pleasant staff. Would definitely stay again!

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Hossein

Clean room and good staff

8/10

Excellent

04 Jul 2026

Jasmine

Nice hotel

Family_with_children

10/10

Exceptional

03 Jul 2026

INDIRA

Todo fue excelente

Partner

8/10

Excellent

03 Jul 2026

Pamela J

Breakfast attendant yelled at grown child when pancake machine broke

Family_with_children

10/10

Exceptional

03 Jul 2026

Kristina

Hotel was clean. Staff was friendly. Location is nice. Breakfast was good-omelet bar was great!

Family_with_children

6/10

Pleasant

02 Jul 2026

Tori

I reserved a room for $178 over the phone but was told to pay when I arrived. Then a couple of hours later, I saw that the exact same room was $130 online so I called back to change the price but they said my original reservation was a no-refund and no-cancellation reservation. I said but I haven’t even paid yet. The rep told me that I would not be allowed to get the price change so I ended up telling her that I did not want the room after all and she said “ma’am you cannot do that” and then hung up on me in frustration. I ended up reserving and paying for the room online for $130. I’m unsure what to think about the interaction. I feel like it was unreasonable. It made me uncomfortable.

Family

6/10

Pleasant

02 Jul 2026

Kipp

I was upset when I wanted to check in an hour early which I do all the time when I stay at hotels and if the room is ready, checking in an hour early is never an issue. They were going to charge me an extra $20 for early check in and would not make any exceptions. I waited in my car and I was able to check in 7 mins early finally with no charge. The hotel had a slight odor. The room was clean but just an FYI, they have super firm mattresses. I checked out the next day and they were nice enough not to charge me but I won’t be going back. For the same cost I stayed at the Marriott downtown and it smelled amazing and the best mattresses.

Partner

10/10

Exceptional

02 Jul 2026

Joseph

Staff one wonderful.

Family

6/10

Pleasant

02 Jul 2026

A Jeannette

No housekeeping in our room for 3 nights, we had to refill are own stuff, such as toilet paper, towels and emty trash.

Friends

10/10

Exceptional

02 Jul 2026

Kristin

This was a clean well run hotel. The rooms for spacious and the bed was great. The breakfast was a typical continental type breakfast buffet, but it also had a omelette station which was a nice touch. Staff was warm and welcoming and parking was right in front of the hotel. It was a 20 minute walk to Broadway if you’re looking for the downtown vibe.

Partner

8/10

Excellent

02 Jul 2026

Laverne

For a two day stay I can’t complain it was comfortable and clean staff was always nice and polite.

Partner

6/10

Pleasant

02 Jul 2026

Lindsey

The staff was laughing and speaking to each other in another language while we were checking in, which made us feel uncomfortable. We were told that we were upgraded because we are “VIP’s”. Really? How? This meant they put us in a handicap room instead of what I booked online. Weird. Parking is an extra $20 a day. The beds were really hard. Wish I would’ve had earplugs. The walls are paper thin, and people were loud in the halls at all hours of the night. We got no sleep. Breakfast was good, but crowded. Overall, pretty disappointed.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Mary

Very clean room, great location, felt safe, breakfast was good but could change it up, stayed four days n same items for breakfast (I’m a meat n potatoes person), did have omelettes and we didn’t go hungry so THAT was great, so grateful..and the little station of items to buy was good. Everyone was nice and welcoming.

Family

10/10

Exceptional

02 Jul 2026

Malin Olsvik

Helpful and great staff. I also liked that breakfast was included and that there was a pool.

Self

6/10

Pleasant

01 Jul 2026

Brennan

Breakfast was terrible! We were told we were getting a bigger room but they gave our room away to someone else right in front of us at check in.

Hotel is in a decent location but that’s about all I can compliment it on.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Annisa

Very pleasant staff, easy check-in process. Close to music row, only a few minute $6 uber ride. Comfy beds, slept like a rock. They also have free breakfast and to order omelettes in the morning. Can’t forget the awesome massage chair in the lobby you can use. Thank you!

10/10

Exceptional

01 Jul 2026

Tiata

Awesome Nashville decor details. Amazing breakfast options. Free massage chairs. Nice rooms & very clean.

Family_with_children

10/10

Exceptional

01 Jul 2026

REBECCA

From the beginning at check-in the representative at the checkin desk was so friendly and accommodating. We were an early check-in which was nice after driving 18 hours. The room was clean and fresh. Big shout out to the kitchen staff, as a retired commercial kitchen manager I noticed how clean and always restocked the buffet was! As well as the omelette station! Management helped me get my iPad back with extreme patience! Thank you ! Best Western Music Row!

Partner

8/10

Excellent

30 Jun 2026

Matthew

Decent walk to strip. Lots of bars around hotel tho. Breakfast was decent. Rooms were clean

Partner

6/10

Pleasant

30 Jun 2026

Maria

The facilities were adequate but the room AC had visible dust and a little mold. The beds were comfortable and the room temperature was great. The free breakfast was good and there was an omelet station. The staff was very attentive and professional.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Lisa

Clean, pleasant room in a convenient location. Staff was friendly and helpful. We enjoyed the outdoor pool, and the complimentary breakfast was nice; not too many choices but quick and convenient. It was about a 10-minute drive to the museum and Broadway from the hotel.

Partner

8/10

Excellent

29 Jun 2026

Deb

Dated but clean

10/10

Exceptional

28 Jun 2026

Taylor

We had an amazing experience, staff was very friendly and went above and beyond! Checkout was at 11 but they let us keep our belongings in a room while we explored Nashville, they also let my kids go swimming after we had already checked out! The one thing I would say needs updates is the gym( equipment was super old and wasn’t great)

Family_with_children

10/10

Exceptional

27 Jun 2026

Melinda

We were in town for doctor visits at Vanderbilt hospital. The location was great for that and would also be a great location if you're in town for fun as Broadway and all the action is very close. The staff was phenomenal! They were so friendly and very accommodating to our needs. The room was nice and breakfast was good. We will definitely stay here when we are back in town again.

Partner

10/10

Exceptional

25 Jun 2026

John

Great modern clean hotel. Close to everything downtown Nashville. Breakfast was killer. Even had an omelette bar!

Family

10/10

Exceptional

25 Jun 2026

Ginette

The hotel and my room were very clean. The staff especially Sophi and Sandy at the front desk were always eager to answer all my needs. The lady at breakfast time in the morning and the guy at the omelet station were really nice as well. The décor is fantastic. It puts you right in the heart of country music. They only thing that needs to be improved is the patio set by the pool. The cushions really need to be changed. Other than that everything was perfect. I did not use the pool but I appreciated having my cocktail by the pool at the beginning of the evening. It was very relaxing after a long day exploring Nashville.

Self

10/10

Exceptional

24 Jun 2026

Lindsay

Very clean hotel and rooms were well kept. The staff was very friendly and the price was super reasonable. The location was perfect!

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Jean

The room was comfortable. The pool was nice and the breakfast was much better than any we have had lately.

Partner

8/10

Excellent

24 Jun 2026

Edgar Benjamin

Only stay one night so it is hard to give a thorough review. Overall experience was okay. People make lots of noise when coming back from downtown but I guess is normal.

Business

8/10

Excellent

23 Jun 2026

Joshua

The room smelled a bit musty at first but once we turned on ac was fine. Very clean, staff was great. Wish the pool was open later than 8pm

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Sydney

The staff that checked me in and out was phenomenal!

Friends_and_family Family

4/10

Poor

23 Jun 2026

Troy E

Woke up with a lot of bug bites

Family

10/10

Exceptional

23 Jun 2026

Robert

The breakfast was good and the omelette station is a reason to stay there . The free water and lemonade was nice to have also and walkable to downtown.

Partner

8/10

Excellent

23 Jun 2026

Melissa

Such a great spot to spend the night as we flew into Nashville and were heading down to the Smokey Mountains the next day. The pool was perfect for a quick dip. The breakfast was simple but the added omelet station was a hit. My only complaint would be the workout gym if you're looking for a hotel that has one. This one smelled extremely musty and moldy. No way could someone get in a workout. Great one night stop!

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Tracey

Front desk staff friendly and knowledgeable. Actually security in the parking lot. Free coffee station 24 hours a day (pretty good too). Hot breakfast was terrible. Woman working the breakfast room was horribly rude! Bed was super hard and the pillows were pancake flat! But great location and affordable. Overall 7/10.

Family

10/10

Exceptional

22 Jun 2026

Ammon

Safe, clean, friendly staff, free massage chairs, omelets made to order were amazing

Partner

10/10

Exceptional

22 Jun 2026

Jamie

Rooms were clean and staff was friendly

Friends

10/10

Exceptional

22 Jun 2026

Malgorzata

A very good experience overall, the rooms are nice and staff very helpful.

10/10

Exceptional

22 Jun 2026

Carmen

Staff were really nice and helpful

Partner

10/10

Exceptional

21 Jun 2026

Celestine

The property was very clean and it smelled very good. The staff was very helpful and kind.

Family

10/10

Exceptional

21 Jun 2026

Jennifer

This hotel had so many wonderful perks. The massage chair was great (especially after a long day in Nashville) and the omelet bar at breakfast was a cool touch.

Self

8/10

Excellent

21 Jun 2026

Vanessa

A little hiccup in the check in process but they made the correction. Breakfast was good, bed and pillows comfortable! Shower was good. Bathroom needs a little more tlc, but otherwise good stay!

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Courtney

Great stay

Family

6/10

Pleasant

20 Jun 2026

Lily

It is easy to get to. Just not as clean. Staff was okay. The young man who checked us out was very nice

Friends

10/10

Exceptional

20 Jun 2026

Gregory

Clean, convenient, and quiet.

Friends_and_family Family

2/10

Poor

20 Jun 2026

Jamie

Place sucks bad huge bugs in lobby. Room is filthy smells like mold bad. Breakfast was a joke.i begged to cancel when i got there they said no refunds per up a rope. A bunch of Indian owners just hanging in the lobby like it’s a Hooka bar.

Partner

10/10

Exceptional

20 Jun 2026

Jean

I must say this property was one of the nicest places we stayed as we continue our road trip. And all the staff we encountered were friendly and helpful. From check-in where one person helped corral the luggage cart and get it to our room to the front desk staff (there were several) who answered all the questions we had.

Friends_and_family Friends

10/10

Exceptional

19 Jun 2026

faith

The staff was amazing!!!

Family

6/10

Pleasant

19 Jun 2026

Danijela

This is pretty basic hotel , there is nothing much to comment. I’d say of you are in passing good for one night.

Family_with_children

10/10

Exceptional

19 Jun 2026

Hassan

Excelente ubicación cerca de la parada del trolley a 5 minutos caminando. Y el hotel super limpio. El desayuno es sabroso especialmente el omelet y no se olviden tomar el masaje en las masajeadoras en el lobby (es gratis )y buenísimas. Gracias sebastian por el recibimiento

Partner

10/10

Exceptional

19 Jun 2026

Daniela

Don’t pass by, the breakfast and massage chairs are worth the stay everyday.

Family

6/10

Pleasant

19 Jun 2026

Jerry

The location of the hotel was GREAT! Walking distance to the Gulch and a short ride to Broadway. It was very convenient. With that said, while the music themed decor was nice, the rooms themselves left a lot to be desired. The curtains were old and moth ridden, the beds were EXTREMELY firm. SO hard that it was hard to get comfortable. The hardness of the bed was only surpassed by the hardness of the water in the shower which was either extremely hot or extremely cold... no in between. We did a lot of ripping and running in the gulch/downtown area so were were exhausted enough that we still managed to fall asleep despite the beds, BUT we were constantly awakened by the loud, old air conditioning unit which roared to life and turned off several times throughout the night. We had to set the thermostat to extreme cold so that it wouldn't turn off that often and we wouldn't be disturbed by the noise. The location still shines through as well as the affordability but these other issues need to be addressed if you want to have a stay that wont leave you tired and drained the next morning due to the uncomfortable bed and LOUD a/c units. I almost forgot that they left water that people had tracked from the pool through the lobby onto the elevators where my partner slip in the elevator but she didn't hurt herself. It would have to be an extreme need circumstance for us to stay here again. Could be a nice spot if they put some money into the needed upgrades for the rooms.

Partner

10/10

Exceptional

18 Jun 2026

Alicia

This was everything we expected and more! We loved the pool, enjoyed the breakfast, and found the beds to be very comfortable. The experience was great from beginning to end. The parking was convenient, the rooms were musically decorated, and the staff was kind and knowledgeable.

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

Darren

Property was good, room was clean and spacious for our family. The beds might be the worst bed I’ve ever slept on in my entire life, so be prepared for an uncomfortable night.