Name: Courtyard by Marriott Vanderbilt-West End
Address: 1901 W End Ave, Nashville, 37203, US

10/10

Exceptional

02 Aug 2026

Jennifer

The staff was very friendly and helpful. We also got several recommendations for places to check out in the area from the staff!

6/10

Pleasant

28 Jul 2026

Nayeli

It was a alright hotel

8/10

Excellent

27 Jul 2026

Garrett

Good hotel, friendly staff. Bed was a little uncomfortable and thin walls, could hear all people walking and talking in the hallway

10/10

Exceptional

27 Jul 2026

Gabriella

Felt safe

10/10

Exceptional

24 Jul 2026

Omar

I will be back very soon

8/10

Excellent

17 Jul 2026

frank

Parking way to high.

Self

10/10

Exceptional

15 Jul 2026

Cathy

Great pool and workout facility. With in walking distances for so many things. Staff very friendly always saying hello. Only downside was the additional $45 a day parking.

Family_with_children

10/10

Exceptional

14 Jul 2026

Eric

The rooms were very clean, AC was great Staff was amazing

Partner

8/10

Excellent

08 Jul 2026

De Anna

staff were so helpful and friendly. i loved the location. the hotel was clean. i do wish room service came around a little more but they were helpful with replacing towels and trash.

Friends

8/10

Excellent

07 Jul 2026

Evelyn

Stayed here over the Fourth of July weekend, so it was understandably very busy. Overall, we had a good stay! Housekeeping only serviced our room once during our 4-night stay, which wasn’t a huge issue for me, but it may matter to others.

One thing I didn’t realize when booking is that the hotel is about 2–3 miles from the main stretch of Broadway. It’s a bit too far to walk comfortably, so we mostly took Ubers. On a normal day they were around $10–15 USD each way, but on the Fourth of July they were closer to $30–40 USD due to surge pricing, even for a very short drive.

I also thought breakfast was included with our stay, but it wasn’t, so that’s something to double-check when booking if that’s important to you.

The pool was clean and well maintained, although there aren’t many lounge chairs, so you’ll want to get there early if you want one. The gym was decent, and it was nice having both a restaurant/bar and a small market in the lobby for convenience. There are also several restaurants within walking distance.

The beds were very comfortable, and overall I’d rate the stay 7/10. If you don’t mind being a short Uber ride from Broadway, it’s a solid option.

Friends

8/10

Excellent

07 Jul 2026

Mark

Very good location off Broadway but within walking distance of Midtown.

Friends

10/10

Exceptional

06 Jul 2026

Cynthia

Very nice, clean hotel. Staff were very friendly. Would definitely stay again

Partner

8/10

Excellent

03 Jul 2026

Troy

It was a good place to stay The housekeeping didn't come everyday though You had to call them

Friends

10/10

Exceptional

01 Jul 2026

Adam

Staff was very nice an willing to help with anything

Friends

10/10

Exceptional

01 Jul 2026

Kevin

Very friendly check-in staff

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Anne

It was a clean place to stay. Close to restaurants and bars.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Deborah

Hotel was nice location, well kept and ac works great!

Partner

10/10

Exceptional

27 Jun 2026

Mike

Fun

Family_with_children

10/10

Exceptional

25 Jun 2026

Joey

Great stay! No issues at all.

10/10

Exceptional

25 Jun 2026

Beverly

Staff were friendly; location was convenient; and hotel was clean.

Friends

2/10

Poor

21 Jun 2026

Terry

yes

10/10

Exceptional

20 Jun 2026

Harold

Everything was good about this hotel. Just needs a little brighter lighting in the room. Very clean and comfortable. Will stay here again.

Partner

10/10

Exceptional

18 Jun 2026

Damon

Great base for Nashville visit

Friends_and_family Friends

8/10

Excellent

12 Jun 2026

Patricia

Great stay, rooms very clean and comfortable. Staff need to stay off their phones when customers are present and also be more informed about what entertainment or activities and attractions that are available in the city they work and live in. People are in your hotels from other states, countries ect… they need help and front office staff wasn’t informed. People need shuttles or Ubers, staff couldn’t help

Partner

10/10

Exceptional

11 Jun 2026

Jennifer

The property was nice and clean. Bathroom was clean and shower had good flow. The bed was comfortable. I’d stay again.

Self

8/10

Excellent

09 Jun 2026

Jadyn

Property was fairly nice, staff was great. Had to pay additional parking, house keeping only came 1 time in the 5 days we were there, no microwave in the room, didn’t have many amenities for the price.

Partner

8/10

Excellent

09 Jun 2026

Amber

Don’t have any complaints other than I reserved and paid days in advance and then get there and they are all “sold” out of the rooms I originally already paid for. So I had to just get a 1 king bed and a pull out. Which in away wasn’t such a big deal because my son didn’t end up minding. But then she waves my parking because of the inconvenience. Which was nice but why now that I’m home they are trying to take the cost of the parking off my card. Thank god I keep my card locked because no ma’am you said my parking was on yall. Other than that the stay was nice.

Family_with_children

8/10

Excellent

08 Jun 2026

Katrina

The hotel is located near everything.

Family

2/10

Poor

07 Jun 2026

Lynn C

I never got to see the property. I tried to cancel it after about 8 hours of booking for 2 days out after I found out I didn't even book thru the hotel it pulled up thru Expiria. Expedia said they would contact the property and take care of it. I called the property and spoke with Bernita she said she hadn't heard anything from Expedia, but she would approve and submitt the cancelation with a refund to Expedia and to contact them. They sent me an email saying they cant contact the hotel and therefore they cant cancel and I will be charged for a room and location I've never seen. I am going to contact my bank for collection of charges and I would suggest to not use Expedia go directly or use another provider. Bernita from the Hotel was very pleasant and helpfull.

8/10

Excellent

07 Jun 2026

Ethan

The rooms were very clean, the wifi could be better it was hard to connect to, we didnt receive the room we booked however we booked through a 3rd party(expedia) and the hotel gave our room free breakfast due to the mess up! Anytime we needed help the staff were very friendly and willing to help in anyway! They have a parking garage no big deal other than the entrance and exit were pretty steep.

Family_with_children

6/10

Pleasant

06 Jun 2026

Nikita

There was an odor from the a/c. Not sure if a filter needed to be changed or there was a water.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Scarlett

Great hotel. The Staff were so friendly and welcoming. The area was great with some fab bars within walking distance and just a short Uber away from Broadway. Highly recommend

Friends

10/10

Exceptional

01 Jun 2026

Rob

Friendly staff

8/10

Excellent

01 Jun 2026

Kristina

The parking fee was unexpected and rather high. Location was found fantastic.

Partner

4/10

Poor

31 May 2026

Alexandria

I rarely leave negative reviews, but this stay was bad enough that I feel obligated to warn others.

We stayed for 3 nights and were shocked by the lack of cleanliness and basic hospitality. The first issue we encountered was old blood stains on the comforter. After contacting the front desk and requesting clean bedding, we waited nearly 6 hours for a response. When someone finally arrived, they didn’t even bring a complete set of fresh bedding—just a fleece blanket.

We specifically paid extra for a suite because we needed the pull-out sofa bed. Unfortunately, the mattress was filthy, covered in food crumbs and what appeared to be urine stains. It was completely unusable, making the extra money we spent on the suite a waste.

Housekeeping was equally disappointing. We were provided only two towels, and when I politely asked for additional towels, the housekeeper acted as though I was asking for something outrageous rather than a basic necessity for paying guests.

The pool area was another example of the hotel’s lack of attention to cleanliness and maintenance. Melted chocolate ice cream sat in the same spot for our entire stay, and the furniture around the pool was worn, damaged, and in desperate need of replacement.

What bothered me most was that none of these issues seemed to be isolated incidents. The lack of cleanliness, poor housekeeping, delayed responses, and neglected common areas all pointed to a hotel that simply isn’t being properly managed.

Family_with_children

2/10

Poor

28 May 2026

KRYSTAL

Horrible place to stay to the point i had to leave early. Expedia called them & they lied that i didn’t check out early eventhough i checked out via front desk & they knew why. Loud as any place I’ve stayed. Screaming to the top of their lungs at their kids next to me. They did nothing about it after i called multiple times. Had they come up there, they would’ve kicked them out bc that’s how bad it was. Didn’t offer any kind of refund. Lying to Expedia when i have proof i left early. U should’ve been compensated for something. Horrible place & horrible management. Will never spend a night in a Marriott hotel ever again. For some reason they wont post this so i will go on expedia's social media page as well as the hotel's page. You should not publish an honest review. poor service by both hotel & expedia..Post it or dont. I will keep the screen shot & the screen shot of telling me to correct my review. my review is as honest as it gets. This is why i will not use expedia ever again.

Self

6/10

Pleasant

27 May 2026

Monica

The stay was ok didn’t like the fact there was no microwaves in the room my mom is elderly and the walk to and from the microwaves was terrible housekeeping didn’t clean the bathroom they made the beds but didn’t clean the most important part or didn’t leave toilet paper

8/10

Excellent

16 May 2026

Scott

The staff was great. The accessibility of parking was terrific downtown and then you just walk into the hotel and up the elevator, that was top notch. However, the Bed, seemingly, was from the 1900s, which was disappointing and two of the three shower towels, we had, were absolutely dirty, other than that not bad lol.

Family_with_children

10/10

Exceptional

15 May 2026

Barry

Overnight stay for the Eagles concert at Firstbank Stadium. Quick check-in and the staff was very nice. Room was very nice and clean. Would most definitely stay there again.

Partner

10/10

Exceptional

07 May 2026

Julie

The staff was amazing. The parking was easy and the food was great.

Family_with_children

10/10

Exceptional

03 May 2026

Xavier

Hotel was clean near all the bars

10/10

Exceptional

19 Apr 2026

Monica

Nice room.. only dinged down for elevator function

10/10

Exceptional

15 Apr 2026

Letizia

I am a young female solo traveler and I felt extremely safe here at the hotel! super clean and nice staff

Friends

6/10

Pleasant

30 Mar 2026

Lisa

Staff was excellent but the hotel only had 1 working elevator

10/10

Exceptional

25 Mar 2026

Wendy

The staff could not have been more helpful and friendly. The valet service was excellent and well-organized so you didn't have to wait more than a couple of minutes to be on your way.

Self

8/10

Excellent

17 Mar 2026

Maria

Rooms clean
Staff friendly
There was water interruption that we were made aware of in tower 1. But we did not know that it was construction that was happening right next door. It was loud and we did not sleep at all.

Partner

10/10

Exceptional

15 Mar 2026

leslie

Great location and love having a balcony

6/10

Pleasant

10 Mar 2026

Antonia Nichole

A little outdated but ok stay for business purposes. Prices are over the top

Business

10/10

Exceptional

01 Mar 2026

Angelina

Our room was very clean. The staff was amazing we really enjoyed our stay.

Friends

8/10

Excellent

22 Feb 2026

Samer

Clean room Great staff Cucumber water

Family

10/10

Exceptional

19 Feb 2026

Jeffrey

Clean room, staff was wonderful, and location is perfect.

Family

4/10

Poor

18 Feb 2026

Larry

2 night stay, had to ask for extra towels &ro to be tidied. Literary no water pressure in shower & this was a handicap room & tub was small & slippery.

Family_with_children

10/10

Exceptional

17 Feb 2026

Kinnalone

Nice, clean room. Friendly staff

10/10

Exceptional

24 Jan 2026

Ronald

The personnel were courteous and extremely helpful. This includes the valet service as well. I can’t say enough good things. The room was very clean. The only thing they could’ve had was a microwave.

Business Family

6/10

Pleasant

19 Jan 2026

Diane

Rooms are a little worn and our suite was very bland and had an almost sterile feeling. Common areas were sloppy.

Business

8/10

Excellent

12 Jan 2026

Mark

Room was made up daily, staff was courteous.

Leisure Self

10/10

Exceptional

10 Jan 2026

Jamie

Clean room, great staff, very kind too. Great place to go down and hang out with another room. We had 2 rooms so when we wanted to okay games, we sat down in the eating star. when

Friends_and_family Family

2/10

Poor

10 Jan 2026

Carter

Overbooked my suite. Breakfast was slow & not fresh. Room was not clean.

10/10

Exceptional

09 Jan 2026

Abigail

Staff was very friendly

Leisure Family

10/10

Exceptional

04 Jan 2026

Macy

Clean room and nice staff

10/10

Exceptional

01 Jan 2026

Todd

Great, friendly staff. Very clean room.
We were a little concerned about some scratches on the floor of the room. It looked as if a previous guest had moved the couch repeatedly.
The window was very dirty on the exterior.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Jennifer

Wonderful! Staffs were amazing and hotel is super clean!

10/10

Exceptional

29 Dec 2025

Kevin

Check in staff at desk was great

Leisure Family

8/10

Excellent

20 Dec 2025

Dennis

Staff was attentive

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Andrea

Everything! Everyone was very friendly and helpful the room was very clean and loved the fact there was an extra pillow a blanket if needed in the closet.

Leisure Friends

10/10

Exceptional

14 Dec 2025

Tammy

Did not eat breakfast there. Room was very clean when we arrived.

Partner

10/10

Exceptional

13 Dec 2025

Haley

Very clean, well-priced, super friendly staff, and within walking distance of Bridgestone Arena area (30 minutes). We will be back!

Partner

6/10

Pleasant

07 Dec 2025

Jo Ann

Staff were wonderful!!! Beds are ok. Location was ok. It’s about 2 miles from things to do. Parking is stupid expensive but that’s everywhere. Amenity revamp and deferred maintenance are highly encouraged here. Our room door was cloudy and didn’t want to open half the time. The bathroom had gross moldy mildew caulk and could desperately use an update. Bring your own sodas. They are $7 a piece here. I likely would choose another hotel closer to everything if I visit again.

Leisure Family

8/10

Excellent

06 Dec 2025

heather

Room was nice clean and what i expected ! Staff was very friendly and nice as well! The room was very large but basic... Only negatives were it was very noisy in the middle of the night and no free breakfast or coffee. You could order starbucks and breakfast food but was pricey.

Family

8/10

Excellent

04 Dec 2025

Mitchell

Everything was good

8/10

Excellent

26 Nov 2025

Gay

Location excellent for walking to restaurants. Close to hospital where my family was admitted. Very tight parking! Housekeeping is thd only reason I did not give a 5 star. Trash left in room. Drinking cups not replenished. No 24 hour housekeeping, so if you have a need, it will wait or go to front desk for cups, towels, etc. Bed was very comfortable!

Business

4/10

Poor

21 Nov 2025

Lisa

No housekeeping for 3 days, then we had to ask for it. Room was outdated. Our balcony view was nothing like what was pictured. It was a parking lot.
But……the staff was extremely friendly

10/10

Exceptional

11 Nov 2025

Ernie

Excellent stay we will be back

Business Family

10/10

Exceptional

10 Nov 2025

Travis

Room was very comfortable and clean, staff was very friendly

Leisure Friends

2/10

Poor

10 Nov 2025

Tasha Leigh

Very unhappy with my stay. Only 2 people out of the staff that I met were helpful and kind to me- the valet and the housekeeper. My stay began horribly, I found food in the refrigerator, blood on the pillows. There is no hot water at night and the wifi is not very good. I stayed 1 week, house keeping came to clean only 3 out of 7 days. I ran out of towels and toilet paper.

Business_and_leisure Self

6/10

Pleasant

03 Nov 2025

Liz

It was a noisy area so made it hard to sleep and parking deck was tricky to navigate.

Leisure Family

10/10

Exceptional

02 Nov 2025

Jeannie

Great staff!

Business

10/10

Exceptional

16 Oct 2025

Noor

We absolutely loved our stay, the staff were super friendly and accommodating to us. Thank you for sending over any supplies that we needed and didn’t have, and thank you for your luggage storage space! We appreciate the care and hospitality.

Leisure Friends

4/10

Poor

13 Oct 2025

LaToya

Disappointed

Staff was friendly. That’s the best thing I can say about this stay.
My room was not cleaned well. There was hair from a previous guest in the shower, wrapped around the shampoo bottles mounted on the wall. The bed was not very comfortable. Valet took forever to get our car each time, even requesting it 10 min before. The system was not working properly. Self-parking was only $4 less than Valet. On top of all of that their entry way was wet when it rained. I fell and hurt myself. No management was on duty and it took a while for the staff to reach them on the phone. They finally called me and I called back and I still cannot reach them. I was highly disappointed.

Business

8/10

Excellent

28 Sep 2025

ERNESTO

Gym is small but has everything you need to sweat and stay active in a trip.

Leisure Friends

10/10

Exceptional

22 Sep 2025

Vanessa

l loved the rooftop pool and location.

10/10

Exceptional

22 Sep 2025

Bernardo

Clean room. Nice staff. Great bed and shower. Highly recommend.

10/10

Exceptional

15 Sep 2025

Ernie

We loved the balcony and all the nearby eateries

Business_and_leisure Partner

6/10

Pleasant

12 Sep 2025

Vivek

Ok

Business_and_leisure Self

8/10

Excellent

07 Sep 2025

Billye

Staff out front of building were very helpful with directions. 2 mornings area in front of elevators was a little congested with cleaning staff when we were trying to leave upstairs.
Only real complaint is that parking costs are ridiculous. Payment for hotel room should include complementary parking.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Will

It’s nice and comfortable. Clean and well serviced. No complaints.

Leisure Partner

8/10

Excellent

06 Sep 2025

Christina

Room was nice, clean so was the property. Pool was great but water was extremely cold!

Leisure Friends

8/10

Excellent

05 Sep 2025

Andrew

Traffic noise

Tower one was very loud with traffic noise all night. Sirens, motorcycles,etc. we moved rooms to tower 2 the second night. It was better

Partner

8/10

Excellent

28 Aug 2025

Andy

The property was very good. It is well located to walk to broadway or a very cheap uber ride away. There were some good food options right next to the hotel as well. It felt safe and was good value for money.

I guess the only negative was not having our bins emptied when the rooms were tidied. I saw a review saying you had to request it (I think) and if that is the case it would seem a bit odd as surely it should just be done.

All in all a very pleasant stay, well located and good value for money. The gym and pool area was also pretty decent. Would recommend.

Leisure Partner

8/10

Excellent

26 Aug 2025

Angel

Nice clean hotel.

6/10

Pleasant

25 Aug 2025

Christopher

My spouse & daughter were stuck in your elevator for a period of time. This resulted in our stay drastically changing, from that time until our departure we waited for another elevator or took the stairs. Truly unexpected.

Business Family

8/10

Excellent

25 Aug 2025

Chelsea

Hotel staff was friendly. Pool was very clean. Suite was nice

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Ashia

Our stay was perfect. The balconies were rather small but they did just the job. Perfect stay

10/10

Exceptional

24 Aug 2025

Jeannie

We just did a 1 night stay for our 38th anniversary but it was excellent.Every single staff member we came in contact with smiled and greeted us. Loved the free fresh fruity water. Loved that the beds were low so my husband had an easy transfer from his wheelchair to the bed. The food at the bistro was excellent and the drinks had just the right amount of alcohol. I did not like that it only had valet parking and it cost 40 dollarrs. On the other hand, the valet attendants were super nice and helpful and very quick with unlimited in and out.

Leisure Family

10/10

Exceptional

21 Aug 2025

Zach

All great

Leisure Friends

10/10

Exceptional

18 Aug 2025

Amanda

The room was beautiful and we were accommodated early check in with a balcony room with a pool view.

Leisure Friends

10/10

Exceptional

18 Aug 2025

Tana

We had a lovely 2 night/ 3 day stay. We used the cozy pool area, walked around the neighborhood for meals, and had a great time visiting the city/broadway street with this hotel being our base in the middle of it all.

Leisure Family

6/10

Pleasant

12 Aug 2025

Misty

Our valet, Willie, was the best greeting crew you could ask for! Great guy and very kind, friendly and welcoming. Front desk was efficient and quick. The room was not great. First, it was like sleeping in the stands of a drag strip next to a nightclub. The loud music and racing cars was awful (the hotel did provide earplugs and access to sound machines). The pullout bed would not open fully unless you shoved the couch all the way back and angled it away from the nightstand. Shower didn’t drain well and the bathroom faucet was loose. You had hold on to it to adjust the temperature otherwise the whole thing would spin. Just not what we expected for the price.

Family

10/10

Exceptional

11 Aug 2025

Teressa

The hotel was very clean and the staff was very friendly.

Leisure Family

10/10

Exceptional

10 Aug 2025

Eden

Nice place to stay in downtown Nashville but it’s not so close to Broadway that it’s rowdy. The parking garage was a nice feature and they had a refillable water bottle station which was great. All the staff were nice and the room was great! I’d definitely stay at a courtyard Marriott again, we don’t ever stay in hotels so I was very pleasantly surprised

Leisure Partner