The Sanchaya

Indonesia , Bintan Island
Bintan, Jalan Gurindam Duabelas Plot 5
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50 reviews shown

10/10

Exceptional

22 Dec 2025

MScott

Fantastic staff and facilities. Gorgeous villas. We felt like film stars 😁

Leisure Partner

10/10

Exceptional

04 Dec 2025

Cheuk Ki

Welcoming and professional service

10/10

Exceptional

03 Dec 2025

W Brunson

Some of the most phenomenal, attentive and nice staff at a resort this size. The food was exceptional with a wide variety of menu items that isn't only South Asian. I can't rave enough about Sanchaya, it's a fantastic retreat and only an hour ferry ride from Singapore.

10/10

Exceptional

03 Dec 2025

hannah

Lovely staff

Partner

10/10

Exceptional

21 Oct 2025

Peter

Very accommodating staf

Leisure Partner

10/10

Exceptional

28 Sep 2025

HISAO

It was one of amazing stays to relax, enjoy and re-charge, esp all the great hospitalities from GM, managers, chefs to all the staffs as well as all the great landscape and facilities. We want to stay again!!

Partner

10/10

Exceptional

02 Jun 2025

Izaac

Great hospitality with nice personalized touch

Leisure Partner

10/10

Exceptional

17 May 2025

Andrew

A great hotel located in a beautiful spot on a tranquil beach. The staff were amazing and the food excellent. Exceptional facilities with a sensational pool, paddle courts and paddle boards.

Leisure

10/10

Exceptional

15 May 2025

Zong

Thank you all at The Sanchaya!

Impeccable personalised service from Greg and his entire team. It's the little things like water and towels delivered in little picnic baskets to us on the beach, bring greeted with a smile every hour of the day anywhere in the estate, pulling out a chair for my wife.

Partner

10/10

Exceptional

07 Apr 2025

Mark

Beyond Superb

The Sanchaya exceeded all our expectations. It was absolutely spectacular from its location to its beautiful buildings and grounds. The staff went above and beyond to make our stay memorable and the food was beyond superb. We stayed at the Raffles Hotel in Singapore before coming here and I would say that The Sanchay far surpassed Raffles, which is knowns as one of the top hotels in the world. I can't recommend this hotel enough.

Partner

10/10

Exceptional

17 Feb 2025

James

Rooms were large and comfortable. The staff is exceptional.

Leisure Partner

10/10

Exceptional

22 Nov 2024

Mary

Paradise Found

This resort is paradise on earth. The location, staff, service, cuisine, activities and more! My only regret was not having more time here!

Partner

10/10

Exceptional

23 Oct 2024

Sohini

Great luxury hotel getaway so close to Singapore. Excellent, warm service, very private and idyllic atmosphere and yet kid friendly. Greg and team never disappoint! Love the spa as well!

Leisure Family

10/10

Exceptional

28 Aug 2024

Edward

Understated elegance, with amazing service.
Truly a special place. Easy transit from Singapore

Leisure Partner

10/10

Exceptional

11 Aug 2024

Carol

A exclusive holiday resort. Despite running on full capacity, the resort didn’t feel overcrowded. There is lots of activities and space for everyone. Excellent private beach.

Leisure

10/10

Exceptional

19 Jul 2024

Anthony

We really enjoyed our stay at the Sanchaya. The staff were all really super friendly and helpful. The staff would go out of the way to help. Thank you to the Sanchaya.

One thing to be mindful of is that there are very limited dining options in walking distance of the Sanchaya so we ate most meals at the hotel which are excellent but you do need to allow for it in your budget.

If you are impatient do not eat at the Sanchaya as the food takes a really long time to come after ordering. This did not bother us as we were on island time.

Leisure Family

10/10

Exceptional

11 Jun 2024

Sharad

Great resort.

8/10

Excellent

01 May 2024

Hector

If you are looking for a quiet and exclusive hotel, this is the place. It will be very relaxing as you will only see a few guests all the time.
There’s a lot of staff constant looking after you and asking if you need anything- if you need them, they will not be overwhelming.

Leisure Partner

10/10

Exceptional

16 Mar 2024

Catherine

Best service we have ever experienced!

From the moment we were met at the Sanchaya lounge at the ferry terminal and all through our stay, the service was like no other I have ever experienced. Every staff member went over and beyond to make sure all was good for you and always with a beautiful smile. A very special thank you to Nawa (front desk manager) who was so helpful and always greeted us with a warm smile and helped with organising trips, printing off documents and making bookings. Also to some of the other staff, Hadi (who drove us around to see places of interest on the island and even bought out cash to make sure we were not left short and we needed this on our visit to a lovely coffee farm!), Maria who gave me a perfume the day we left as I mentioned I liked it previously!, and Greg the manager who came out daily to make sure all was ok.
The hotel is classy and boutique style with a fabulous 50 metre swimming pool facing the beach and the food was divine prepared by the lovely Budi who came out many times to again check all was ok!
The beach nice although the tide went out a fair way and it wasn’t so easy to swim in but lovely all the same
So much more we could say but in summary if you are looking for a great hotel with amazing service on a beach and need to chill, this is your place ❤️

Friends_and_family Friends

10/10

Exceptional

23 Dec 2023

David

The Sanchaya is a beautiful hotel. Standards of service are very high and all the staff are lovely. Highly recommended.

Leisure Partner

10/10

Exceptional

06 Aug 2023

Shih Chun

Had a wonderful stay for husband’s birthday.

Leisure Friends

10/10

Exceptional

03 Apr 2023

William

Maybe the friendliest staff I've ever encountered at a resort. Everyone was happy to chat with us.

Leisure Partner

10/10

Exceptional

30 Oct 2022

Peta Anne

Attention to detail! This hotel and ALL the staff were incredible. Our experience was personal, relaxed and every need catered for before we knew we needed it. Simple and incredible well cooked Indonesian, Thai and European food, beautiful furnishings, and the lovely quiet location made this a hotel to remember. COVID obviously took a toll on the surroundings and they’re working to restore everything having only opened 6 months ago, but that brought so much more positive impression.
Thank you for an wonderful 2 nights, next time 3 nights would be ideal.

Leisure Partner

10/10

Exceptional

19 Oct 2022

Koon Meng

The staff are friendly.😀

10/10

Exceptional

25 Sep 2022

Sarah

A beautiful hotel in a wonderful setting. The staff absolutely make the place though, nothing is too much trouble and they are very welcoming and friendly.

Leisure Partner

10/10

Exceptional

09 Apr 2022

ENG SZE, JONATHAN

The place was absolutely beautiful and the service was exceptional. The staff were really attentive to our needs and went the extra mile to make our stay a really enjoyable one. Will definitely go back again!

Leisure Partner

10/10

Exceptional

20 Feb 2020

Verified traveler

Service is the highlight of this hotel. Very attention to detail: From providing towels/water at the pool as soon as they see you, cleaning the room frequently when you are out, to meeting your special requests. I will definitely return to this hotel if i come back to bintan

Leisure Partner

10/10

Exceptional

22 Dec 2019

Verified traveler

Sanchaya is a beautiful property with impeccable service. Even with two young children they made our stay so very enjoyable. From the vip lounge at the ferry terminal to the very kind staff we loved our stay at the Sanchaya!

Leisure

8/10

Excellent

04 Dec 2019

Verified traveler

Perfect getaway

Very comfortable, staff is all very courteous & helpful. Only issue I faced was the lack of shower pressure and hot water.

Friends_and_family Family

10/10

Exceptional

27 Nov 2019

Connie

Second year in a row visiting and there is definitely some wear and tear in the rooms compared to last year

Friends_and_family Family

10/10

Exceptional

11 Oct 2019

Verified traveler

I'd read the glowing reviews before going but it still seemed hard to believe such a fabulous resort could be only a ferry ride away (we live in Singapore). Well, I'm delighted to say that The Sanchaya not only lived up to the hype but exceeded our expectations. It's a truly beautiful and luxurious resort: fabulous pool, lovely beach and gorgeous suite with a host of amenities provided including free healthy snacks and beverages in the room that were topped up daily. With only 29 suites and villas it never felt crowded and the service was outstanding. The staff are the highlight of the resort, service is highly personalised (they remembered our favourite drinks, what we liked to eat etc), did everything possible to make our stay amazing and were so kind and helpful. Wish I could give them a 6 star rating instead! We are already planning our next visit, very lucky to live so close! :)

Leisure Partner

10/10

Exceptional

18 Sep 2019

Jonathan

Beautiful property. Excellent food and service .
But really nothing much to do except swimming in the pool and chill and get some sun. Great cocktails

Friends

10/10

Exceptional

05 Sep 2019

Alice

Perfect property & friendly staff

Will visit and stay longer for next visit.

Partner

8/10

Excellent

30 Jun 2019

Verified traveler

Overall is amazing except the pillows were too soft, I got my neck pain after the stay.

Family

10/10

Exceptional

11 Jun 2019

Kuharajahsingam

Good stay at Sanchaya

Generally amazing. But some aspects of the hotel property looks a bit jaded. In my room, the mobile shower head came loose; the coffee machine didn't work as well as other brands. When checking in elders, artisans must take time and explain slowly how complex things work...shower, Apple TV connections. We had to call assistance for these.

Partner

10/10

Exceptional

16 Mar 2019

Verified traveler

Fantastic but very overpriced

Partner

10/10

Exceptional

12 Feb 2019

Michael

Amazing Place, your booking for Bintan

Service and staff are amazing. They really take care of all your needs and are really kind and handy. Special thanks to the Manager and the Chef. All The Sanchaya and its decoration are wonderful. Rooms are lovely, complimentary minibar is a nice plus. The infinity pool is great, really spacious and amazing view. The beach is okay, I know they make a great effort to keep it as clean as possible but if you walk away from the Hotel, especially on the afternoons, you can see the pollution problem of the South East Asian's beaches which is really sad. I understand that there's no much The Sanchaya alone can do with this, is more a cultural/political problem.
As a suggestion/improvement wifi didn't work quite well in the room; food/drink prices are a bit high in comparison to other Asian luxury beach resorts.

Partner

10/10

Exceptional

29 Oct 2018

Jul

Very quiet and relaxing. The room was extremely comfortable with an amazingly spacious bathroom

10/10

Exceptional

16 Oct 2018

Vanessa

A little bit of paradise with wonderful service

The accommodation is luxurious yet also warm and inviting. The staff are so attentive and friendly. Every detail from the building style to the communal rooms ( Library, Dining Room, Bar etc ) have been carefully thought out. The food is scrumptious and the wine pairings just perfect . Nothing is too much trouble. They call you by your first name ( but check first that this is okay ) and within a couple of hours I felt so relaxed and at home as if I was a family member returning after a trip away.

10/10

Exceptional

15 Oct 2018

Daisuke

The best luxury hotel in Bintan

I went to The Sanchaya for our first wedding anniversary.
I experienced quite good service, stay & food. I think overall quality of hotel in the best in Bintan.
Almost all staffs are very kind and support any time we have some trouble.
Food quality & taste was also very good. Especially I loved breakfast.
The best experience during my stay is spa. Very skilled massage.
This time we cannot enjoy activities, but if I have opportunity, I gonna try next time.
Unfortunately during my stay weather was cloudy and rainy, but I feel very comfortable and happy even if weather was not good. I will come again when weather good timing in the future.

Partner

10/10

Exceptional

15 Oct 2018

Verified traveler

Beautiful weekend escape from Singapore

This place is amazing. Everything from their lounge at the airport down to the friendly and personal service (the staff all know your name!) and a really beautifully decorated and comfortable hotel, I don’t know what more you could possibly wish for. Whilst admittedly pricey compared with similar properties in SE Asia, taking into consideration the location just over an hour from Singapore, the convenience does mean that it is worthwhile as you can have a meaningful visit even just over the weekend, minimizing the hassle of travel. Also, despite being so close to Singapore you are really a world apart in this quiet beach spot - the crowds could not feel further away. Would recommend this both to couples and for families with (well behaved) children, the kids we saw around the premises seemed to have a swell time too. And still the place is spacious enough to make sure you don’t get disturbed if you are on a romantic trip for two.

Partner

6/10

Pleasant

14 Oct 2018

Verified traveler

Nice hotel... but not worth the premium

The hotel is nice enough and you can tell that good effort has been put into training its staff. It is however let down by the details.

First off, the hotel is absolutely beautiful and quite well maintained. The beach looks amazing as well. However there are warnings about tar on the sand and for guests to wear footwear on the beach. This is outside of the hotel's control as it is a public beach but it took away from the beach experience. We also saw quite a few jellyfishes in the water... so no water activities possible. Again not the fault of the hotel but it is what it is.

For a luxury hotel (or even a 5 star one), you would expect your requests to be fulfilled accurately & with quality... I never had a drink order got right.

Worse still is the bath experience we had in the villa. We were in the villa when the staff is preparing the bath. Saw the half-consumed bottle of champagne used to fill our glasses, and the bath salts from a cheap plastic bag used to fill the bath. This took 5 staff btw so there goes privacy. In the end, the bath water actually burns our skin so not sure what kind of bath salts was used.

Dining is also very limited and pricey for what it is.

All in all, Sanchaya is not bad if you lower your expectations and go in with your expectations right. In my view though it is definitely not worth the premium price it is charging.

10/10

Exceptional

14 Oct 2018

Verified traveler

Excellent and efficient service. Foood is great too!!

10/10

Exceptional

15 Aug 2018

Verified traveler

Lovely setting for a relaxing break.

We were looking for a relaxing break in between frenetic Dubai and bustlSingapore and The Sanchaba was just perfect. From the private lounge in the ferry port to the attentive service provided by everyone, the standard was very high. Food was delicious with plenty of choice in both restaurants.

There were plenty of classes and activities for those who wanted them and beautiful pool and beach

10/10

Exceptional

26 Jul 2018

Verified traveler

Excellent outstanding service

Partner

8/10

Excellent

16 Jul 2018

Katherine

Excellent stay only EXCEPT lost $200SGD there!

The facility and hotel staff was quite excellent. Only EXCEPT we lost $200sgd during there hotel staff senting the evening dessert while we were in the beach no body in the room! We didnot know there will be a room service around night time after we just checked in so we didnot put the valueable things in the safe. We only realize each of me and my hubby’s wallets lost $100sgd in the next day morning! We are very sure about the money amount in our wallets before we leaving and someone who stolen seems like not one time cos she/he only took $100 from each wallets instaed all the money. May be she/he thought we won’t be realize! We are quite upset about this incident and we informed the management they said will investigate and they gave a stuff toy as sorry gift. We have no time for the police report (we only found this incedent not long ago befor we check out) We are still waiting for the investigate result by there management.
So if you heading to this hotel please be sure that you lock all your valueable things all the time in the safe.

10/10

Exceptional

14 May 2018

Verified traveler

Highly recommended

Everything was perfect - from the exclusive VIP Lounge for all arrivals and departures for the ferry service to the food and room service. They know you by your name and your dietary restriction right from the start and remembered till the time of check-in. The food and services are pricey but you get what you pay for.

Highly recommended for those who want a weekend getaway.

Partner

10/10

Exceptional

22 Apr 2018

Claire

Perfect weekend

My partner and I stayed for a weekend at the Sanchaya as a getaway from Singapore. It was immaculate. Beautiful setting, attentive staff, wonderful food. No detail was overlooked including picnic baskets by the pool with water and suntan lotion for guests. We will definitely be back.

10/10

Exceptional

18 Jan 2018

Antony

Such a memorable stay!

From the moment we arrived at the Ferry Terminal in Singapore, we were impressed with the Sanchaya. Upon arrival to the terminal in Bintan, they greeted us and quickly took us to the waiting lounge, which is so comfortable and beautiful.

The resort is gorgeous, the rooms are comfortable, and every single staff member is warm, friendly, and very welcoming. Our only regret is that we didn't stay longer.

This is the place to stay on your visit to Bintan! To the team at The Sanchaya, thank for for the wonderful memories. We hope we can come back!

Partner

10/10

Exceptional

25 Dec 2017

George

A truly special place.

Simply Amazing. few rooms, few guests make for a very intimate experience. If you are enjoy design, but traditional, luxurious yet timeless modern - this place is an experience. The quality of design, the details in the flooring, the room items and even the most impressive in the game room, bar room and common areas.

Recommendation: The hotel recommends (if you are taking the ferry from Singapore) to book the Emerald Class ticket. I suggest this - when we arrived at the ferry both times, the crowd for the ground level was insane. The 2nd class has to wait for emerald to deborah, luggage is handled with personal care. The ferry itself is underwhelming but the premium is worth it for easy and comfort from chaos.

Improvements: 1) the mall or local areas in walking distance - as a fact though there are no real reason to leave the property - are challenging 2) this is overwhelming nit picking, and is more likely a result of our own personal preferences, we prefer to take the check for restaurants, bars when our tables are cleared. We felt a longer wait to be able to leave.

Partner