Name: Natra Bintan A Tribute Portfolio Resort
Address: Jln Raya Haji Km 1 Treasure Bay, Bintan, 29152, ID

10/10

Exceptional

28 Jun 2026

Pramod

🌟Our family had an absolute blast at Natra Bintan! 🌟The resort is incredibly family-friendly, and the staff are wonderfully polite and helpful. We signed up for the kids' activities package at Treasure Bay—as hotel guests, we got a 20% discount, which is a fantastic deal since the vouchers can be used anytime during the stay. The dining was a highlight and there’s a great variety of delicious options. We highly recommend this resort and will definitely be back in the near future! 🏊‍♂️✨

Family_with_children

8/10

Excellent

22 Jun 2026

Mike

Limited food options dinning in at the resort itself.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Christopher

Although the food options are already fantastic, there is room for improvement with the breakfast buffet spread.

Family_with_children

10/10

Exceptional

12 Apr 2026

Wee Cheong Wilson

Room was clean and the staff was friendly and helpful. Overall a good stay at Natra.

Partner

10/10

Exceptional

26 Dec 2025

Serena

Warm hospitality and great service from the staff.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Eman

6446439

8/10

Excellent

29 Oct 2025

Karen Li Shien

A kids friendly hotel. There are lots of activities for children. The staff are nice and friendly, I’d liked to specially thanks to Harry for your warmth welcome, Luthfi (good luck), Gabriel (my son likes the mocktail), Ajy & Rinto (archery forever), Yogi (salute to your smile), Axil (BBQ at tent) We had a great time.

Leisure Family

10/10

Exceptional

08 Oct 2025

Edward Woon

great staff and very decent food with Asia’s largest swimming pool - at least, that was what i was told

Leisure Family

10/10

Exceptional

31 Aug 2025

AI LING

We are welcome by the team of friendly and smiling staffs from the resort. Billy helped to check us in and also shared the info of the resort to us. He even buggy us for around for a quick tour. We also went to nearby hawker for some local food and folowed by massage. Food was also good in the resort and we had a wonderful stay.

Leisure Family

6/10

Pleasant

18 Aug 2025

Konstantinos

During our recent stay, we were particularly impressed by the staff, who were exceptionally friendly, attentive, and always ready to help. Their efforts made us feel welcome and special, and the service provided was warm and genuine. The facilities themselves, at least in the unit we occupied, were well-serviced and we were accommodated in many thoughtful ways by the team.

However, we did notice that the ceiling of our tent had accumulated mold, which should be addressed through proper cleaning and disinfection. Given the cost of the stay, we feel that such an issue does not reflect the level of condition that guests would reasonably expect.

Overall, while the staff and service were outstanding, attention to this maintenance matter would greatly enhance the quality and value of the experience.

Leisure Friends

8/10

Excellent

03 Aug 2025

Shu

Stayed 2 nights for a family vacation (2 adults, 1 2-years-old). Very close to the ferry terminal, with complimentary shuttle bus from/to the terminal and property. The property was great with a huge pool in front of the tents. Breakfast was good, especially the Masala Tea. Would have been even better if the menu changed a little more for the 2 days. The afternoon tea was very cost efficient, but not the highest quality type. The BBQ at tent was a good experience. Had the Indonesian menu, the shirmp was especially good. Inside the tent was spacious and clean.

Leisure Family_with_children

10/10

Exceptional

25 May 2025

Mohamed Zoran

Well kept, quiet, beautiful spot to just sit back and relax. Staff were extremely friendly and everything was seemless.
Would come back and 100% recommend.

Leisure Partner

10/10

Exceptional

25 May 2025

Verified traveler

Would recommend for a short relaxing trip

Amazing service, great stay!

Friends_and_family Friends

10/10

Exceptional

05 May 2025

Bryan Ting On

Excellent Family Resort with tons of activities

My family had a blast at Natra Bintan. This resort is very family friendly, all the staff are very polite and helpful. We signed up the kids activities package with Treasure Bay, if you are hotel guest, you will enjoy 20% off discount which is a really good deal as you can utilize the voucher for 2 days span. We also love the food at the hotel, kids eat for free and there is a good variety of choices. I highly recommend this resort and will definitely revisit again in the near future.

Friends_and_family Family

8/10

Excellent

04 May 2025

Gagandeep

Everything’s good, except that the property doesn’t have a gym.

Leisure Family

10/10

Exceptional

20 Apr 2025

kirra

Amazing getaway

Super friendly and very helpful staff which made it a great holiday. Lagoon was great with lots of different activities. Tents were really nice and clean and loved the outdoor private bathrooms

Partner

10/10

Exceptional

21 Feb 2025

Yasmine

Beautiful place and staff are so friendly and helpful I will definitely be returning again soon

Leisure

10/10

Exceptional

28 Dec 2024

Efren Francis

It was a memorable experienced. Majestic and tranquil nature, Awesome amenities and pleasant staffs. Excellent.

2/10

Poor

29 Nov 2024

Aarthi

God awful experience staying here. No one shud ever come here thinking it will be quiet and peaceful. They keep hosting so many noisy horrid events which either start at 5am or go on till late in night. This country has no sense of modulating noise or have a sense of hospitality. They think everyone enjoys a gawdy, noisy event . We will never ever be back ! And pls pls there are soo many better resorts here . I personally recommend Angsana and Banyan tree. Made a mistake booking here this time. Nightmarish experience.

Leisure Family

8/10

Excellent

27 Oct 2024

Patrice Pierre Henri

The tents were great and very comfortable but the resort itself has limited dining options and there is no real swimming pool or beach (the laggin area is not open for swimming). The service was a bit slow but the staff were super friendly and helpful.

Leisure

10/10

Exceptional

17 Oct 2024

Adam

Nice lagoon and spacious ‘tent’.

Leisure Family_with_children

10/10

Exceptional

02 Sep 2024

Verified traveler

Natra Bintan is a very nice resort with nice crystal lagoon. The staffs there were amazing. Rooms were cozy and aircon was very cooling as the weather outside was extremely hot. The walk to Treasure Bintan activity centre was quite a distance to walk. Overall we enjoyed our stay at Natra Bintan and we would definitely choose Natra Bintan again. It’s near to BBT ferry terminal.

Friends_and_family Family

10/10

Exceptional

24 Aug 2024

Stacy

Amazing stay

As a family of 2 adults and a daughter aged 12 we stayed for 4 nights and had a fantastic time. The staff are so helpful considerate and always have a smile on their faces. The taxi driver Antonio was especially helpful with trips to different areas.
The food was delicious lots of choices and never a bad meal, the cost of the food was very reasonable for a hotel and the standard was consistently good.
You also have access to the lagoon with the water park which was great fun trying wakeboarding for the first time.
We have lots of happy memories from our stay.
Please remember you are staying in a tent and although it is a luxurious tent it does not have sound proofing so remember ear plugs if a light sleeper. I am a light sleeper but was fine without any earplugs but just so people are aware.
We did have a couple of downpours but soon cleared and dried up. A lovely hotel elevated higher by the staff.

Friends_and_family Family

10/10

Exceptional

09 Jul 2024

Har Heng

The staff are excellent. They are helpful, patient, kind, smiling alot, always ready to help and look out for our needs. The buggy service is top of all. My sister has a bad ankle and can't walk distance. The buggy will come round and take us all the time. Never at any time think we were troublesome. Really appreciate the service staff!

Note to management - there are molds on the top of the tent. May be good to treat that.

Leisure Family

10/10

Exceptional

08 Jun 2024

Verified traveler

Amazing service by the staff!

Friends_and_family Family

10/10

Exceptional

19 May 2024

Lucero

Really nice tents and great service. The area is very quiet and there aren’t any other dining options other than the hotel, but they will take you to the nearest beach in a free shuttle and there are some options there.

Leisure Partner

10/10

Exceptional

29 Mar 2024

Yuki

The staff is amazing!!

10/10

Exceptional

20 Mar 2024

Verified traveler

Relaxing escapade

Good family friendly resort with great service. Rooms are big enough to house a family with 2 kids. Shuttles are provided from ferry terminal.

Friends_and_family Family

10/10

Exceptional

20 Feb 2024

Yeo

Warm and helpful staff. A great getaway resort over the weekend with family and friends

Leisure Family

10/10

Exceptional

18 Feb 2024

Verified traveler

Perfect

Exceptional service. Having stayed in two hotels for this one trip, Natra is indeed the best. Perfect location, excellent service, very family-friendly and good food. Wait for our non-sponsored review at My Happy Grumpies TV on youtube.

10/10

Exceptional

29 Jan 2024

Arvin

The staff were very kind and hospitable. They are well trained in terms of managing guests and all our requests. We went when it was off-peak season so the area was very peaceful and quiet. My family and I enjoyed our entire stay. Would definitely come back!

Leisure Family

10/10

Exceptional

12 Jan 2024

Lin Piah

Camping in luxury

Glamping as convenient as you like. It’s like camping in one’s living room except that it’s wide space near a man made lake with an activities center. Too bad the kid is 3 and so not able to partake all, will be back!

Friends_and_family Family

10/10

Exceptional

14 Dec 2023

Waqar

Staff was very helpful and friendly.
While booking expedient showed picture which don't dipict of what we got as booking, in picture it was showing indoor bath tub jacuzzi but in reality it was outdoor whirlpool. We find it was kind of entrapment, but staff was very helpful and help us to upgrade at discounted price.
Was disappointed with expedia blindsiding us but at least hotel staff tried their best but it cost us more than we committed while booking.

Leisure Family

8/10

Excellent

13 Dec 2023

Wee Kuang

A short glamping get away at Natra Bintan.

Overall it was a good stay. Very friendly staff and excellent services especially at the restaurant and bar. Condition of the room is a bit run down. Otherwise, all good.

Partner

10/10

Exceptional

28 Oct 2023

Lennon

Relaxing Resort Stay

We love the lagoon at Treasure Bay.
The hotel rooms are not the standard hotel types. We love the set up.
There is nothing nearby hotel so it’s a good place to get away from crowd. U can dine in the resort restaurant or another one at Ammon hoyle just next door.
The staff are superb friendly and helpful. U can be ferry by bungee if u don’t want to walk too much.

Partner

10/10

Exceptional

23 Oct 2023

SHELLEY

Thank you very much to the team at Natra for making our stay such an enjoyable one! All the staff we met were very friendly and hospitable! It was easy to communicate with the staff.

Leisure Friends

10/10

Exceptional

08 Oct 2023

Mabelline

Love our short stay here in Natra Bintan. Staff were so friendly and provide excellent service, especially Agus who took good care of us during our 3 days there.

Leisure Family_with_children

10/10

Exceptional

07 Sep 2023

ANG YU

We booked 2 rooms at Natra Bintan with pool view, very beautiful place and well maintained! There is only one restaurant in Natra Bintan, of course you can get a buggy to go to another resort for food but must say restaurant at Natra Bintan is the better one. Free transport to-and-fro ferry terminal makes the stay very convenient and stressless! No need to bring cash, everything can be charged to the room or credit card. We enjoyed the stay there.

Leisure Family_with_children

8/10

Excellent

25 Jun 2023

Nidhi

Overall fun stay due to the access to treasure bay. Unfortunately had many issues with the room key card which staff was quick to assist but multiple times creates inconvenience or bathroom shower area being clogged.

Leisure Family

10/10

Exceptional

06 Jun 2023

Chuen Wee

Staff were attentive and helpful, had a comfortable stay without any issues. There was a wide variety of food for breakfast and some dishes were rotated so we didn't feel bored of the spread.

Leisure Friends

8/10

Excellent

04 May 2023

Florence

It was a unique resort to have the sea sports facilities in pool like environment, safe fir all to enjoy.

Leisure Family

10/10

Exceptional

13 Apr 2023

Terence

A great team of staff , always very helpful & professional.
Unique experience with an outdoor shower & a huge whirlpool.

Leisure Family

10/10

Exceptional

08 Apr 2023

Patrick

Great 3 days
Some more activities to choose from would be good
Should be able to charge activities to the hotel ... bringing cash to pay was bothersome

Friends_and_family Family

8/10

Excellent

23 Mar 2023

Shifeng

Friendly helpful staff. Lagoon is beautiful to play in. Too bad you have to pay for all the activities. It was our first glamping experience and the room is really nice. BBQ right outside the tent is highly recommended. They do all the prep and clean up so you just do the fun BBQ and eating. The walls are super thin (cloth). There was a child in the next tent who cried for a long time in the middle of the night. If you happen to have such neighbours, be prepared to have disturbed sleep.

Leisure Family_with_children

10/10

Exceptional

19 Mar 2023

Sutomo

The food quality at the patio is pretty decent although it is slightly on the expensive side. The staffs are friendly and helpful. The room was clean and nice.

8/10

Excellent

07 Mar 2023

Vincent

Except for weather we cannot control, it is fine

Partner

10/10

Exceptional

14 Feb 2023

Awal liyah jaafar

Clean, Quiet and Peaceful

Partner

10/10

Exceptional

13 Jan 2023

Kelvin

Strongly recommended for family with kids, resort staffs are outstanding and helpful

Leisure Family_with_children

10/10

Exceptional

11 Jan 2023

Anand

Amazing staff. Great property. Hot water not working. Smaller tank capacity. But overall great experience

Leisure Family

10/10

Exceptional

26 Dec 2022

Feiri

A very good area for resting and away from city life

Leisure Family_with_children

10/10

Exceptional

23 Dec 2022

Yen Ping Angela

We loved the big tv in the room which allow us to plug in our xbox. Hubby and daughter have a great time playing when it rained outside and lagoon is closed. Room is spacious and comfortable for 4 pax though the food choice at Patio restaurant is a bit limited. Kudos to all the staff who are friendly and quick response whenever needed help. Thanks for the great getaway at Natra Bintan👏👏

Leisure Family

8/10

Excellent

20 Dec 2022

Jenny

The staff at the resort made a difference to our resort experience. Especially Dewi and Yuli, whom paid attention to our requests and always greeted us with a big smile.

Leisure Family

10/10

Exceptional

26 Nov 2022

Norjayati

Weather too hot so can do much but enjoyed the resort. Good to rest n relax ur mind.

Partner

6/10

Pleasant

23 Nov 2022

Theresa

Too little activity and not even a mini mart within the hotel

Leisure Family

10/10

Exceptional

14 Nov 2022

Linda

I cannot complain.

I visited Bintan more than once and it’s my first staying in Natra Bintan. It exceeded my expectation by a mile. Prompt service, going out of the way to look after my needs and best of all, the front staff are super friendly and made you feel at home.
Big shout out to Akbar, Arul, David and one more important person who help me with my checking in and out of the hotel; sadly I forgotten his name :(

Well done Natra Bintan… beautiful place with beautiful staff members. I’ll be back 100%!

Partner

10/10

Exceptional

24 Oct 2022

Tracy

Glamping resort with great food and services!

Leisure Partner

8/10

Excellent

10 Oct 2022

Katherine

The hospitality of all the staff are really impressive. Everyone seems happy there and never fails to say hi or ask if we have a good day even when we were just passing by. Only let down was the food. It would have been a nice if the breakfast and dining menu can be changed everyday to have some nee highlights.

Leisure Partner

6/10

Pleasant

16 Jul 2022

Mona

Nice for a working holiday

Check In:
The staff member who checked me in was lovely and she answered my questions.
A welcome drink would be nice in this climate.

Room:
The tent is fun but obviously difficult to maintain - fabric walls have some stains. The in room slippers are flip flops that are too small for western feet. There are no bathrobes or pool towels. Coffee and tea in the room is limited to instant coffee and one type of tea - not sure they can say this is a 5 star resort?

Amenities:
Despite the website and hotel booking sites listing these ammenities there is NO Gym and only one restaurant is open and it’s the same as Singapore prices for restaurant food but not as good. But there are no other options. The spa is open. There are lots of activities you can pay extra for - and pay extra you will - but great for kids.

Food:
There is only one restaurant on site, but they have decent offering (but a bit over priced for what you get). The Breakfast buffet was fantastic though.

Self

10/10

Exceptional

24 Mar 2020

Nooraisha

Perfect 10 star service.

Awesome services and great hospitality fm all e staff to team who arranged the beautiful suprises out of the box.

Friends_and_family Family

10/10

Exceptional

08 Mar 2020

Verified traveler

Nice next i will came back

10/10

Exceptional

09 Feb 2020

Verified traveler

Staff was very hospitable and friendly - made me feel right at home! Always very cheery and helpful.

Our kettle, phone and shower broke down but they were very quick to assist us.

10/10 would recommend.

Leisure Friends

2/10

Poor

28 Jan 2020

Laura Sze Mien

I won’t come again

Queued for 30mins for my turn to check in and the check in process was 15mins! And worse was I queued for 40 mins for my turn to check out. Had asked for the manager while queuing twice but didn’t get to see him or her. Seriously, I won’t come again even your good hospitality provided by your staffs. Your awful management and system wasted the effort of your staffs!

Friends_and_family Family

8/10

Excellent

26 Dec 2019

Verified traveler

Natra was excellent, and service was superb. Only a few things could be improved like: 1) having a shade constructed somewhere along the lagoon to protect from the harsh sun; 2) have taps near the hotel rooms to wash away sand on your feet before entering the room; and 3) nearby toilets around the lagoon area so you don’t need to walk back to the rooms or to the reception area just to relieve yourself. Otherwise, Natra is highly recommended and I’ll give it 2 thumbs up. 👍👍

Leisure Family_with_children

10/10

Exceptional

25 Dec 2019

Lok hung lincoln

The stay was good, the food is average.. better information related to the treasure bay will be appreciated

Friends_and_family Family

10/10

Exceptional

14 Dec 2019

Verified traveler

A relaxing and chilling place for family to enjoy the holiday...stress free

Leisure Family

6/10

Pleasant

10 Dec 2019

JS

Clean and very nicely maintained property. Staff are friendly and well trained. Room are well designed and furniture fairly new. Being operated by Marriot may have a big part to play in this.

However, for the price you pay per night, the resort will need to do so much better than just being clean and nicely maintained. Resort amenities and facilities are severely lacking. It depends entirely on Treasure Bay for activities.

December is monsoon season and half of the non air conditioned seatings for its only restaurant is always wet and not available for sitting, leading to guests always having to queue for tables. Monsoon season also means outdoor activities by Treasure Bay are most times closed. That's when you start to look for indoor activities and sadly there are almost none available.

Variety and standard of food in its only restaurant is also disappointing.

In summary, Natra is not worth the value it is pricing itself in and it will be extremely difficult to convince myself to go again. Do note practically all activities by Treasure Bay is chargeable. Hence the amount you paid for Natra is only for your stay alone. The same amount will get you a top 5 star Marriot hotel elsewhere.

Leisure Family_with_children

10/10

Exceptional

20 Nov 2019

Verified traveler

Loved the glamping style accom. Poster bed with drapes very pretty.

10/10

Exceptional

31 Oct 2019

RAYNA

Service at it's tip top! Love the smile of all the staffs. Breakfast was ok. Need to have more food choices on their menu. Overall, it was a pleasant and awesome experience with Natra Bintan!

Leisure Partner

10/10

Exceptional

30 Oct 2019

Verified traveler

The staff are very friendly and helpful. We enjoyed our stay there.

Leisure Family_with_children

10/10

Exceptional

29 Oct 2019

Melissa

Awesome

We had an amazing time! The food was good and affordable. The room was clean and modern. It was the perfect two night stay for family fun and relaxation.

Family

6/10

Pleasant

27 Oct 2019

Pia

Place is nice but can improve on their food service.

Breakfast buffet isn't as nice plus the way food was prepared can be a lot nicer. The egg station output is not at par where the supposedly over easy scrambled eggs came out dry and overcooked, while the sunny side up egg had egg whites burned.

For lunch, I was expecting authentic local food items, but the Indonesian food I had was far bland compared to the Indonesian food I had elsewhere.

Friends_and_family Partner

10/10

Exceptional

21 Oct 2019

Verified traveler

amazing property and cordial staff. They room and pool were well maintained

Leisure Friends

10/10

Exceptional

30 Sep 2019

Ryan

Absolutely top notch all the way around from facilities to service. 10/10 recommend

Partner

8/10

Excellent

20 Sep 2019

Verified traveler

The location is great; close to the ferry. Staff are pleasant and attentive.

Leisure Self

8/10

Excellent

20 Sep 2019

Wee

Was a good experience.
Very windy and enjoyable.
We stayed at Lagoon view, it just that the noise barrier between tents could be improved further as we could here our neighbor was watching TV even at 2am.

Leisure Family

10/10

Exceptional

17 Sep 2019

Verified traveler

Beautiful place to stay!

Wonderful retreat! Staff was so happy and helpful especially Ah Long. Totally made the trip super enjoyable!

Would be good if the hotel inform us that we can discount on the activities at Treasure Cove as well as arranging free transportation to go to the Mangrove Kelong restaurant.

Friends

8/10

Excellent

15 Sep 2019

Amy

This is a great place to chill and relax for families. Lagoon was well designed and maintained. However, the room was not thoroughly cleaned - I can spot strains of hairs on the sofa bed and floor was sticky.
Only 1 bottle of complementary mineral water was provided. No top up of bath shower gel and shampoo.

Leisure Family

10/10

Exceptional

13 Sep 2019

Verified traveler

Property was very well-managed and staff are extremely well-trained, helpful and friendly. We like it that there is so much collaboration among Treasure Bay and the 2 properties there. Different management but 1 overall wonderful experience.

Leisure Family

10/10

Exceptional

12 Sep 2019

MICHAEL

Absolutely recommend this place

Absolutely brilliant service and experience for us and our 4 year old son. All staff were exceptionally friendly and helpful for the whole visit, from check in, at restaurant, house keeping etc. Room was lovely, slight staining on carpet in front of AC unit from the dripping I think but bed was v comfortable and the outside toilet and shower area was done very well and nice to hear the local lizards and frogs! Beach area was very clean and water lovely. Would definitely return and can’t recommend this place highly enough.

Friends_and_family Family

8/10

Excellent

10 Sep 2019

ST

Staff are friendly. However, checking in process can do with more staff to reduce waiting time.

Leisure Friends

8/10

Excellent

09 Sep 2019

Verified traveler

Excellent stay

It was an excellent stay. All of us, a family of 4, enjoyed our dexule glamping tent and the activities at Activity Centre. The crystal lagoon water was crystal clear. We enjoyed our swim and rental float. My girl like to slip and slide too. Not forgetting their mini ATV was their favourite as well. However, all activities come with additional cost. You must be willing to pay in order to enjoy. However, alternatively, you can also swim in the lagoon. As a hotel guest, you need not pay for the Treasure Bay entrance fees. The hotel will provde the guest with a wrist band to identify themselves.
The hotel also provide a buggy to travel around including to the Treasure Bay. But having a scooter is very convenient as sometimes we might need to wait for the buggy. You can rent the scooter in Activity Centre.
Just a note for those who have read the old reviews or blogs, due to the change of Management, the hotel will not provide complimentary scooter for dexule glamping tent. But I think that is good for safety reason, at least the rider will be 'trained' at the activity centre before riding.

Before I ended, I will like to compliment all the staff. They are all super friendly and approachable. I will especially like to highlight Ah Long who was our buggy driver. He is professional and explain the safety rules patiently to my girls who wanted to sit at the back of the long buggy. He also always warmly greet us whenever they met us. Good job, Ah Long. We will be back.

Family

10/10

Exceptional

06 Sep 2019

Richard

Fantastic resort

We had a fantastic 2 night stay at this great resort. It was our first time to try out glamping, and we were splendidly surprised. The place was clean and the staff were wonderfully helpful and courteous! I would definitely consider coming back.

Partner

10/10

Exceptional

02 Sep 2019

Goh

The staffs are super friendly and obligating to our request. Kudos to all the staffs making our stay a pleasant one

Leisure Partner

10/10

Exceptional

01 Sep 2019

MsSim

Really love the spacious and clean room; and the attention to details the entire service team has is remarkable ! They speak good English and even when they are not as proficient, you can sense their genuine service, interest in making your stay a comfortable one and dedication in their job. Special thanks to our room attendant Dicky, friendly service staff Ah Long, Uli and many more whom I forgot to note their names. Strongly recommend this place !

Leisure Partner

8/10

Excellent

29 Aug 2019

Verified traveler

WiFi coverage is excellent. Room is very spacious. Semi-open concept toilet looks special and spacious. Hairdryer is good with powerful wind setting. Bed frame was creaky, creaks with every slight movement. Tent is not sound proof, can hear people talking, lizard sound and planes flying past at night. Great variety for buffet breakfast, staff serves you coffee/tea. All staffs were very friendly in the resort. The food prices here are slightly cheaper than nirwana gardens.

Leisure Family

8/10

Excellent

28 Aug 2019

Verified traveler

Like : Not crowded, quiet and serene, especially at night

Not so nice : Almost nothing to do for those people who are not into sports and outdoors. There are no massage/spa within the hotel, no game room, no KTV, etc.

Leisure Partner

10/10

Exceptional

23 Aug 2019

Verified traveler

The place is beautiful & clean, and the staffs are super welcoming.

Leisure Partner

10/10

Exceptional

23 Aug 2019

MC

Nice hotel for family vacation and will come again

Leisure Family_with_children

10/10

Exceptional

21 Aug 2019

MC

Friend staff, relax and clean environment.....................

Leisure Friends

10/10

Exceptional

18 Aug 2019

Verified traveler

The staff was always courteous and ready to help with anything. They remembered the children names and called them accordingly.

Leisure Family_with_children

10/10

Exceptional

13 Aug 2019

Lim

Good :
- Arrival/Departure: We had a special entry at customs, did not need to queue. Bus transfer service provided from the pier. Upon checkout, our ferry tickets were already collected on our behalf, all we had to do is show up at the departure hall. We felt really special.
- Staff : Very friendly and helpful. The room service staff even made an elephant out of towels after they cleaned up, super cute!
- Room/Bed : Clean, beautiful, spacious and romantic. Huge comfy bed with 2 pull out beds additional bed not required. Outdoor toilet was a nice touch.
- Facilities: Beautiful man-made lake/swimming pool. Shuttle services available to head to the activity centre for water & land sports, massage and kids indoor playground. If you are lazy, you can call a buggy to come pick you up anytime. Their lobby is really inviting with a table for small children to play some games while waiting.
- Food : Breakfast spread was awesome!
- Wifi : Strong and stable.

The OK:
- Surroundings : Nothing much to do outside the facility within short walking/driving distance.

Conclusion:
Highly recommended for anyone who wants a short getaway for any reason. Will definitely come back again!

Leisure Family_with_children

8/10

Excellent

12 Aug 2019

Jocelyn

An earlier check in would have been better. Late check in, insufficient to explore the activities in the resort. Other than that, overall experience with staff service is excellent.

Leisure Partner

10/10

Exceptional

12 Aug 2019

W.T

Very friendly staffs! Very good experience. Will go back again ! :)

Leisure Family_with_children

8/10

Excellent

06 Aug 2019

Verified traveler

The staff of Natra are exemplary and really make our stay a memorable one. the water activities were great for kids and teenagers. my girls thoroughly enjoyed it.

Leisure Family

10/10

Exceptional

05 Aug 2019

Verified traveler

It’s a great place to chill and relax with a group of friends

Leisure Friends

10/10

Exceptional

02 Aug 2019

Verified traveler

People were great and place was beautiful. Food overall can be improved

Leisure Friends

10/10

Exceptional

22 Jul 2019

Jen

This was our 1st glamping experience! It’s unique and special. Plenty to do with children and kids had so much fun! Will definitely come back again! Great family holiday!

Leisure Family

10/10

Exceptional

14 Jul 2019

frhnh

very friendly staff, clean rooms and superb breakfast

Leisure Partner

10/10

Exceptional

13 Jul 2019

Yi Ping

Fantastic stay

It was our first time coming to Bintan. At first we were worried that we would be bored since it seemed like there wasn’t too much to do besides relaxing at our resort. However, we found plenty of things to do, and our stay at the canopy was incredible.

Every request or question that we had the staff were able to help us in a friendly way, even when we felt that we were bothering them quite a lot.

Agustan not only helped us book and get us transportation to go release baby turtles, but after mentioning that it was my girlfriend’s birthday, they came to our room and surprised us with a cake and singing. I have never felt so well accommodated in a hotel.

The breakfast buffet is also really good. Plenty of different items to eat. We always ate so much.

Thanks for your hospitality, from the front desk to the cooks to everyone in Canopy.

Partner

8/10

Excellent

10 Jul 2019

Verified traveler

There are quite a number of actitivities to do and the pool is clean. BBQ at your tent is a good experience as well. Food on the resort is affordable and nice. It gets a little noisy when heavy rain hits. Staff is friendly.

Leisure Partner