Name: Kamuela Lagoi Bay Villas
Address: Jln Gurindam Duabelas Kav T30 32 Lagoi, Isla De Bintan, 29152, ID

10/10

Exceptional

04 Jul 2026

Elizabeth

The rooms were beautiful and modern in an outdoor setting. The staff was incredibly friendly, helpful and accommodating. Both our early arrival and our late departure were no issue. Messages were answered promptly on WhatsApp, and ferry terminal pick up/drop off were seamless.
Location was excellent - within walking distance of the beach, Lagoi Plaza and Lost in Scale Park and just a short drive to the ferry terminal. The in-room breakfast was also delicious! Lunch at the restaurant was excellent and again the service was great.

Family

10/10

Exceptional

20 Feb 2026

Yun Fen

Very comfortable, clean & cosy stay; enjoyed the privacy & suitable for special occasion celebrations. As it's close to nature, expect some ants, leaves drop onto pool, etc..Also within walking distance to lagoi bay beach

Partner

10/10

Exceptional

06 Oct 2025

Him Hoo

Helpful staff.

Leisure Family

10/10

Exceptional

07 Aug 2025

Md

Staffs was good

8/10

Excellent

05 Mar 2025

Wendy

Run-down Hotel with Potential

This is an old property with a lot of potential. The rooms are lovely but run-down. There were a lot of things broken in the room and stuff that needed updating. The pool was in rough shape as was the rest of the outside. Food on-site was excellent, staff were good for the most part. They screwed up and did not clean our room, we asked them to do it at 4pm and went to the beach for a while, came back and it was not done. Then they came at 6pm and asked if we wanted it cleaned then. We had a candlelight dinner arranged for 8pm, it did not show up. We finally called the front desk and they said it would be there in 5 minutes, 35 minutes later it showed up. The food was great and they did give us 20% off for the mess up. This property could be so nice if they would just put a little work into it. Oh, and the beds are rock hard...like laying on the ground outside!

Partner

8/10

Excellent

04 Feb 2025

Shalyn

The villa was absolutely beautiful (besides some mould on the ceilings, frogs in the swimming pool area that can enter the bathroom and were found in the bathtub every night and monkeys rummaging through our leftovers).

It’s walking distance to the beach but we did not swim there due to the strong current and bad weather. But other than that, there is nothing much to do at Plaza Lagoi - it’s dead there with not many shops or food options. Dinner options are limited around the area especially after 7pm.

Nevertheless, I would still recommend Kamuela Villas! My husband and I had a great time and all the staff were lovely. Thanks again!

Leisure Partner

6/10

Pleasant

21 Dec 2024

Zhihui

The area is tranquil and close to the beach and Plaza Lagoi mall. The mall is however largely empty with limited dining, shopping and entertainment offerings.

The villa is aged and lacked maintenance. Light sleepers should avoid this property as creaking pipes and lizards call are amplified at night. While the villa offers smart TV, you need your own login for Netflix or Disney plus to enjoy this. Mosquitos are an issue and we got bitten multiple times.

The villa doesn't offer buffet breakfast thus for travellers who prefer buffet, they should consider other options. Beware of Monkeys entering to grab an unattended snack.

Leisure Family_with_children

10/10

Exceptional

10 Dec 2024

Verified traveler

Best value for money pool villa

The staff from the driver to the reception were phenomenal! It was not highly rated because it is an older villa, but for the price compared to other villas it is exceptional! Our driver Iskandar took us for lunch at a local place that was good and cheap. The reception offered to purchase belinjo chips for us at the market so we don't have to pay tourist prices. the property is close to Lagoi beach where there are cheaper local restaurants and cafes. The pool at the Signature villa is nice and big. There are also 2 bathrooms with 2 separate bathtubs and showers for our 2 bedroom villa. The cleanliness level could be improved, but all in all we had an enjoyable stay.

Friends_and_family Family

10/10

Exceptional

11 Nov 2024

Paul

Amazing location, with a great tropical feel. Love the design of the accommodation. And very accommodating staff, who organised activities and transport. Slightly showing age in place, but amazing value

Partner

10/10

Exceptional

04 Nov 2024

Edward

I best place to stay and relax for the holiday, hope we can meet again and the staff at there are very friendly and good service

Leisure Partner

10/10

Exceptional

10 Sep 2024

MUHAMMAD

Honeymoon Paradise

Amazing for couples

Partner

10/10

Exceptional

01 Sep 2024

Jun Wei

nice villa

8/10

Excellent

07 Jul 2024

Wirda Mardiana

Everything was good. My second stay here and recommended my family to stay over too as their first time. Service was good but housekeeping could definitely be much better. There were things thrown away but not replaced and some amenities like glasses/plates were not available in our room. Even after asking, we did not receive them, but that was okay, I guess since our stay was short.

Leisure Family_with_children

8/10

Excellent

26 May 2024

Fadzilah

Room lack basic ammenities eg no cup n glass. When request did not send a complete set eg without teaspoon.

Leisure Partner

10/10

Exceptional

31 Mar 2024

Anbualagan

Amazing spacious hotel and the pool and bathtub inside was so nice!!

Leisure Partner

10/10

Exceptional

28 Mar 2024

Urline

Loved this place.. The room is very clean. Room service is great

The only downside is... The in house massage is terrible. They just. Briefly go through the whole body for 3min for each part the body. We ordered a 90mins massage

8/10

Excellent

03 Mar 2024

Daryl

Check in timing can be improved. We waited till 2.20pm to get our room but other than that. Everything was pleasant. Staff is friendly and helpful

Leisure Family

8/10

Excellent

28 Feb 2024

Janelle

We were greeted by the reception and the staff tried giving us an early check-in as we reached the villa early. Lucky for us, our villa was ready at 12.30 pm. The interior of the villa is nice. Private swimming pool to our own. The living room was separated from the sleeping area. However, we did not stay out in the living room much as it was too hot and there were too many mosquitos. BBQ is also available in the villa but can be quite pricey but the portion is decent. Breakfast is also served in the villa and there are plenty of options to choose from.

There is a free ride to and fro from the ferry terminal and the drivers are very polite and would recommend you to places in Bintan to enjoy. However, getting around the Island could be quite costly as there are no grab or gojek services there for customers to enjoy. You can only look for the villa cab to bring you around the island if you want to go out of the villa.

There are not many activities for you to do near the resort as the shopping plaza there has closed due to COVID-19 and you can only play the water activities at the beach if the sea condition is good. Warung Yeah restaurant nearby is good and affordable if you wish to try the local food.

All in all, a decent location to stay at but there might be nothing to do in the area at night.

Leisure Family

8/10

Excellent

31 Dec 2023

Medeline

6.5/10

Pros:
Clean. good sound proofing you wont hear noise or talking from neighbor villas or outside the villa. Good villa layout. Clean pool and toilets. Not as many mosquitoes as expected.

Cons:
Breakfast was served extremely late. Was suppose to be 8.45am, but arrived only at 9.47am. Room services are slow. Blacked out twice in the middle of the night, had to walk to reception to inform them. We had to get plates ourselves from reception for a birthday party. Plates were super dirty with cream and dirt, had to rewash them ourselves.

Friends_and_family Friends

6/10

Pleasant

13 Nov 2023

Rachel

One of 3 villa we have booked has old kitchen cabinets with lotsa ants. Need to change already.

Leisure Family_with_children

10/10

Exceptional

01 Oct 2023

Verified traveler

Wonderful and clean hotel

Pool Villa was really clean, staff there were really friendly and responsive. We are able to WhatsApp the front desk directly and they assisted us in making reservations and helped us with our queries. There’s also free pickup and drop off at the ferry terminal which was really helpful. Unfortunately the lagoi bay shopping area was deserted and there were only 2-3 restaurants open by the beach. They were pretty decent though, food was good and not too expensive. Check out Warung Yeah if you’re there. Hotel was beautiful and well maintained. This is a good place to book for 2nights and if you just want to relax in your room during your stay. Massage was reasonably priced too and they would come to your room. Breakfast was also included and they would deliver to your room. Skip the western options, they do the Indonesian food better

Partner

10/10

Exceptional

18 Aug 2023

Felicia

A relaxing time

We had a great time. The villa was comfortable and quiet which was what we wanted. Loved the private pool and the landscaping - lots of tropical greenery. Staff were helpful and friendly - the system of sending messages to the front desk via WhatsApp worked well!

Friends_and_family Family

8/10

Excellent

25 Jun 2023

Zhenyi

A nice villa for family to stay and chill in. Nothing in plaza lagoi as all shops are closed. There's 2 mini marts around the area and 3 restaurant that can be dine if you stay around there. You can email the hotel for free transfer. All staffs are very friendly.

Leisure Family

10/10

Exceptional

05 Jun 2023

jason

Good value

10/10

Exceptional

16 May 2023

yann

Spacious bathroom

8/10

Excellent

08 May 2023

Aaron Zhen Wei

Good:
Villa was very clean.
Free 2 way transportation provided from ferry terminal to villa
Staff were very friendly and helpful
Service were excellent
Free breakfast
Aircon was strong, pool was clean and well maintained, bathroom were beautiful

Bad:
Mosquitoes and insects
Appliances werent in best condition
No cooking equipments despite stated on listing
Fridge wasn’t cold
Nearby amenities were mostly closed and some abandoned buildings/resorts were surrounding it making it a little creepy at night.

4/10

Poor

01 May 2023

Wee Chieh

The property look pretty but internal all spoilt and the floor will wet if rain heavily

Leisure Family_with_children

10/10

Exceptional

19 Apr 2023

Verified traveler

Lovely Weekend Getaway

This was our first time to Bintan so we didn't have any idea what to expect. We were already very glad to not be staying at a crowded resort hotel as we really needed some peace and quiet. The Kamuela staff were super helpful and friendly with everything and our villa was lovely. The villa was immaculately clean and quiet, food was delivered straight to our door and we appreciated the WhatsApp communication method. We look forward to staying there again!

Friends_and_family Family

8/10

Excellent

20 Mar 2023

Cindy

Clean, comfortable and fun stay.

Second time here. Cleanliness is okay but there is some wear and tear in the property but it was acceptable for the price. Massage was on time and in room so its convenient. Pool also looked clean enough. The bugs flying around is to be expected.

Friends_and_family Family

8/10

Excellent

27 Jan 2023

PRISCILLA

I like the quietness of the location of the villa away from the city bustling. There is complimentary private transfer from ferry terminal to villa vice versa. There is no sharing of ride with other villa residents. The driver and staffs of the villa are friendly and not hard sellers for tourism attraction places nor delicacies. We feel comfortable and not pressurised. There is also complimentary breakfasts and served at our villa. There is no need to walk out to common restaurants for breakfast which is excellent. We felt pampered. 🙂. However, it is quite upsetting about repeated request of how to operate the safe in the villa. They have told me they will send staff to check and we waited for a long time, no one came. The next day, we asked the receptionist again, their answer was the same and at the mean time the receptionist also attempted to instruct me of the steps to open the safe and re-set password, i returned to try but still failed. I went to the receptionist again to double check of the steps to reset the password of the safe, and returned to try again till i figured it out by myself. This is a bit disappointing without prompt assistance and demonstration of how to use the safe. Another incident which is quite upsetting is the price quotation of car ride to and from \" brother seafood kelong\". On the 1st day in villa, the receptionist told me it would cost 250, 000 indo rup but the next day, the price quotation became 350, 000 indo rup.

Leisure

8/10

Excellent

31 Dec 2022

Verified traveler

My review of Kamuela villas

Staff were friendly and provided impeccable service. They were very accommodating as well. However, we faced the issue of a leaking villa so hotel management could consider performing better and more regular maintenance of the villas.

Partner

8/10

Excellent

19 Nov 2022

Verified traveler

A recommended Stay

Pro: It was an amazing property given the price that was paid. Got the studio, with comes with a splendid patio, bathtub & personal pool. Entire property was also beautiful. Staffs were also friendly.

Cons: Need to be wary of mosquitoes, but bring your own repellant should solve the issue (which I did)

Surrounding entertainment is pretty much dead, with nothing pretty much nothing around to eat/play. My entertainment generally is sought by taking the cab to treasure bay.

Others: Breakfast was ok. It's not a buffet spread, but rather ala-carte for you to choose. The check-out process was abit too long for me as there was only one staff manning the check-in/out.

Partner

10/10

Exceptional

16 Oct 2022

Shirley

Ranty and Qoty are very friendly front office personnel. They get requests executed very quickly. Thank you for the wonderful experience.

Shirley

Leisure Partner

8/10

Excellent

09 Oct 2022

Evonne

The villa was lovely, quiet but could see that the condition was not the best. There were plenty insects daily but expected since it was a villa surrounded by nature. The bfast was better than expected (coffee wasn’t good though) - Asian choices were better than the Continental/Western. Communication with front desk is super easy with WhatsApp. Place is near to Lagoi beach which is very quiet but has a cheap and good restaurant. Around 10min from treasure bay for water activities

Leisure Partner

8/10

Excellent

06 Oct 2022

Hoi Shan

Booked the signature villa, but turned out the sliding door of the rooms are not functioning, and the living room area is quite dusty. We requested a change of room, but there were only one premier suite left, so we have to downgrade our room. Since no refund is able to made, the manager compensated us with a free barbecue dinner as room service, which we really appreciated it.

The premier suite we stayed is very cozy and quite clean the pool is nice. Staffs are polite and they responded to our whatsapp enquiries and request very fast. Breakfast is also quite nice. The only problem is a cockroach appeared during our barbecue, but staffs are helpful and rescue were sent to us quickly.

Overall speaking, we enjoyed our stay.

Leisure Friends

8/10

Excellent

09 Sep 2022

Fiona

The villa is well maintained.
It took a while to get our villa's wifi fixed, with a few rounds of communication with the front desk.
There were a lot of mosquitoes. Maybe the management can think of how to reduce the mosquitoes or we need to bring mosquitoes coil to chase off the mosquitoes.
Overall, the villas is nice and my girl loves the villa pool.
Breakfast is good and staff are generally friendly.

Leisure Family_with_children

10/10

Exceptional

05 Sep 2022

Shii Yunn

Staff were pleasant and helpful. We were arranged into an empty older villa, some facilities could be improved but overall we had a very fun and good experience!

Leisure Friends

8/10

Excellent

03 Jul 2022

Ganesan

The property is very well maintained and the staff very friendly. Due to covid nearby malls and shops are yet to open leaving us very little option to go around.

Leisure Family

10/10

Exceptional

06 Jun 2022

Verified traveler

DEFINITELY NOT as bad as reviewed.

The stay was beyond our expectations and DEFINITELY NOT what other reviews mentioned. The hotel and its staffs had been attentive, accommodating and very friendly to us for the entire duration of our 4 days stay.

Kudos to the good work by the hotel team. We will definitely be back the next time we are in Bintan!

Partner

6/10

Pleasant

19 Dec 2019

Mooiz

My stay and my choice of good food.

Your driver who takes us from the bay is very good.
I was late to arrive at the villa due to wrong booking . Tks to the help from Pak Budi who helps me .
There are not many good restaurant around Bintan as compare to Thailand Krabi or Phukets. They sell good and fresh food and have a good cooking skills.( The price of food in krabi and Phuket are gentle to the pockets)
This is what happen upon my arrival at the villa.
The sliding door to the swimming pool is not able to open.
The swimming pool was not clean of the falling leafs.
Tea and coffee corner are not top up.
Mineral water was also not top up . There was left over of the previous pax mineral water which was place on the dining table.
Breakfast was very disappointing . The nasi goreng was not well cook . The spread of a VILLA breakfast is not as lavish to the price we paid for.
We able to get better food at the restaurant opposite the villa for a good breakfast , lunch and dinner.
The bedroom are not as intimate as in the picture . I am comparing this with the stay in Bali Villa. We have good rooms , maid and a good spread of breakfast..
I will be going there again to see the improvement in future.
I would suggest that you hires a good cook for your villa and to create a good impressions to each one coming to stay at anytime in the villa.
Hope the above mention is good for your future planning . Make it a well
good experience for all to come.
All the best to Lagoi bay villa.

Partner

6/10

Pleasant

22 Nov 2019

Rachael

Ok hotel with nice staff but not worth the price.

Overall ok hotel. Staff are nice enough and accommodating. But I struggle to find a justification for the price. They are charging Bali resort prices for a resort that’s in Bintan and not exactly in a prime location of the island. There are very limited eating and shopping options in this area. The area itself has more staff than tourists!! It was a bit creepy walking around and sometimes feeling like the only visitors there.

Also, there is no restaurant in the hotel. You have to walk out to eat and get stuff. It’s cheaper to go out than to order room service. We ordered 2 fresh coconuts and had to pay 120,000 rupiah for both. So 60,000 rupiah each. Outside they sell for 25 000-37000 rupiah each. I have no idea why they charge so much premium for super average coconuts !!

Also, there is construction going on as they are expanding the villas. construction starts very early 7:30 am and ends very late 11+ pm(?!!). Super noisy THE WHOLE DAY AND NIGHT. For those sensitive to noise, bring ear plugs!!!

Friends_and_family Family

8/10

Excellent

24 Oct 2019

Verified traveler

Nice place with private pool - wear and tear in patio quite visible. One board on patio broken so small safety issue

Leisure Family

10/10

Exceptional

10 Oct 2019

Verified traveler

It's really a place to chill and relax... The staff are friendly and helpful throughout the stay

Leisure Partner

8/10

Excellent

07 Sep 2019

Mark Carl

Relaxing getaway

Our stay in the villa was very enjoyable, relaxing and comfortable. Staff were friendly. Very accessible to local restaurants.

Partner

2/10

Poor

14 Jul 2019

Greg

NO amenities at Lagoi Bay

Beautiful villa and wonderful staff - but Lagoi Bay is DEAD and clearly has been for 10 years. Although the villa offers a kitchen, it isn't well appointed and the nearest food to buy is 1.5 hours drive away. There are only two restaurants within walking distance, and most of the activities promised don't exist. We got bored and left early :(

Family

2/10

Poor

23 Jun 2019

Jiaqi

I would like to say that all works’ attitude in the villas were nice and kind. The swimming pool was amazing, it was clean. However, the room’s door frame was broken, means it wasn’t fixed properly and there were big gap in between. which allowed a lot of mosquitoes entered the room, and we got many many bites from mosquitoes. All the toiletries had very bad quality, toothbrush was very hard, toothpaste was like flour, and the shaving cream was not smooth at all. The out door bathroom floor was so oily and slippery. And it took More than 10 minutes to let the hot water to come out. If all the things above we can tolerate, however, the things make us crazy was so many animals visit us, we been see plenty mosquitoes, and there were cockroach, gecko, rat. After I reported to the staff that the rat was in my room, one of the guy came to my villa to check with torchlight from the phone, and after a while he told me that the rat was gone. None of the intervention was done by the villa’s staff, and I saw the little rat claimed on the tree and fridge as well after he left. It was my worst experience till now.

Leisure Family

8/10

Excellent

30 Mar 2019

Unknown

The towel had rusty stain here and there. The stool was broken but they managed to fix it on the spot. Loved the pool.
The toilet was super huge. Love their bath tub. I will go again If i have the opportunity.

Leisure Family

10/10

Exceptional

13 Mar 2019

Verified traveler

It was spacious and quite clean. Overall a wonderful place to relax

Leisure Partner

10/10

Exceptional

03 Feb 2019

Kar

Nice view and nice resort, would recommend this villa very much to everyone.