Name: Four Points By Sheraton Bintan, Lagoi Bay
Address: Lagoi Bay Lot B-12, Bintan, ID

10/10

Exceptional

13 Jul 2026

Richard

Food choices and quality of the food and restaurant/bar service was excellent overall.

Pool areas very nice. Proximiy to the beach was great.

Family

10/10

Exceptional

25 Jun 2026

Nasir

Everything about the hotel standards, staff are accommodating to fellow travellers.

Partner

10/10

Exceptional

11 Jun 2026

Shaagul

The facility was one of the best experience. The beach and swimming pool experience was fantastic. My daughter and me went to gym and surprised to have trainer Ms ADE with whom we had great breathing and other exercises each day during our stay. It was one of our best experience.

Family_with_children

10/10

Exceptional

11 Jun 2026

Angeline

Four Points by Sheraton Bintan is a wonderful option for a relaxing beach-side stay with consistently excellent service across all areas, time after time. The rooms and property are clean and well-maintained, and the buffet breakfast offers rotating choices which we enjoyed, especially the local food. Our favourite activity was the walks along the clean beach before sunset and the pools. The spa is very good too. We will be back!

Friends_and_family Family

10/10

Exceptional

31 May 2026

Francois

The room was super clean and the staff very nice and helpful. Had a very large choice of option for the breakfast. And the pool was great!

Partner

10/10

Exceptional

28 May 2026

Gordon

We lived the hotel and the staff were very friendly and helpful.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Brian

Breakfast average, bathroom smelt like sewage.

10/10

Exceptional

09 May 2026

henry

I live villa room , it was so convenient that I can swim at our private pool and also they provide 3 meals which is good that we do not need to go out buy 😊

Family

10/10

Exceptional

30 Apr 2026

Francis

The breakfast was absolutely fantastic, I would confidently say the best buffet breakfast I have ever had

Partner

10/10

Exceptional

29 Apr 2026

Kelvin

The service was exceptionally attentive. Even better than the last JW Marriot i stayed at. Amazing. Credit to Devi, Yuni and the whole crew.

Partner

10/10

Exceptional

17 Apr 2026

Wayne

I had a fantastic stay at Four Points by Sheraton. From the moment we arrived, the staff were incredibly helpful and attentive, going well beyond my expectations to make sure everything was smooth and enjoyable. A big thanks goes to Jenni from the Indonesian style restaurant who was super helpful and shared her knowledge and passion of Indonesian food and culture!

The views of the beach were absolutely stunning and really made the whole experience feel special. I also had the chance to try the Indonesian restaurant, which was excellent. The food was full of flavour and easily one of the highlights of the trip.

The pool area was another standout. It was clean, relaxing, and a great place to unwind during the day.

Overall, the hotel had such a great atmosphere. Everything just felt easy, welcoming, and well taken care of. I would definitely stay here again and highly recommend it to others.

Partner

10/10

Exceptional

10 Apr 2026

Alfred

Perfect staycation. Travelled with kids and staff made my stay amazingly easy. Kids loved it

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Andrés

Nice place for a tranquil holiday.
Good food, good drinks affordable price (from Singapore perspective)
The place is beautiful.
Has gym, cold bath, spa.
Is very nice

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Audrey

First of all, our room was so beautifully made up for our first wedding anniversary. The personalised message from the duty manager, Gede Restu Yoga Sanjaya and also the slice of cake with the personalised message on the plate really made us feel special. What really topped the entire welcome experience was the message that GRO Ledi and Hendra from HR left on the mirror in the room. Thank you for making our first wedding anniversary stay so memorable. I'd also like to compliment the service standards of all the hotel staff. The recommendations by concierge were spot on. We went to the Kelong Mangrove Restaurant for dinner one night. The entire experience was seamless. We were picked up by the hotel car to the jetty. We expected that we'd have to call the hotel when we were done. We were pleasantly surprised to see the hotel staff waiting for us at the jetty after we finished dinner. Thank you for the lovely experience!

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Cheng Kai

Breakfast buffet was very disappointing. But other than that, it was a great stay.

Partner

10/10

Exceptional

15 Mar 2026

Cheng Mun Darren

Spa was good. Make sure to book a slot on arrival. Room is spacious and clean. Had a pool facing room with the patio. Nice to sit outdoor in the evening. However if you prefer to see the sea, rooms on the upper floor with balcony would be nice.

10/10

Exceptional

06 Feb 2026

Coren

Wonderful staff, beautiful pool and beach, great breakfast. I’m so glad I made time to stay at this hotel during my trip to Singapore.

Leisure Friends

10/10

Exceptional

01 Feb 2026

Priyanka

Everything from staff behaviour to location to availability of food options including vegetarian to wonderful Spa and much more!

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

you kyoung

Friendly staff and it was very welcoming. Amazing breakfast.

Leisure Family_with_children

8/10

Excellent

31 Dec 2025

Hazel

Clean room but can have a

10/10

Exceptional

25 Dec 2025

Peter

Overall a wonderful holiday, great staff, location and facilities

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Azirah

My husband and I stayed for 3D2N. Customer service was excellent throughout our visit. We were able to check in early, and to our surprise, our room was ready ahead of time. Took the room with pool view, best decision ever as I can also see the sea. The only downside was that the room—particularly the bathroom—could have been a bit cleaner. The pool, however, was large and well-maintained. Breakfast was alright.

Leisure Family

8/10

Excellent

02 Dec 2025

Nicole

It's okay. The food wasn't great

10/10

Exceptional

01 Dec 2025

Ivan

Thank you anna hendra zahara for making our vacation unforgettable, we’re so happy and enjoyed our time stayed in four points. Especially for zahara who clean our room very nice

10/10

Exceptional

24 Nov 2025

Luis

Very nice place to stay to enjoy a quiet and relaxing getaway. Saff is amazing !!!

Leisure Family

8/10

Excellent

17 Nov 2025

Serene

Staff were all friendly

Friends_and_family Family

8/10

Excellent

12 Nov 2025

JAMES

Staff were incredible, food was very good, rooms were very clean

10/10

Exceptional

08 Nov 2025

Laura

Incredible hotel and staff!
Everything was perfect & we were so well looked after by every department ! The guys on the morning coffees, the waiting staff, the pool staff, EVERYONE !
Don’t hesitate to book, it’s gorgeous and we will definitely be back ! 10/10

Leisure Family

10/10

Exceptional

06 Nov 2025

Brenda

Very good selection , healthy options and fresh food

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Maja

really enjoyed our stay. staff are so friendly and accommodating, definitely will come back again. best hotel in bintan

Friends

8/10

Excellent

27 Oct 2025

Amanda

Staff were polite and attentive. Rooms and facilities were clean . Beautiful scenery . Only food choices were limited ; will be better with more international choices ( Singaporean & Malaysian food).

Leisure Family

10/10

Exceptional

15 Oct 2025

Nicole

Beautiful hotel on a lovely beach!

10/10

Exceptional

09 Oct 2025

Lisa

This resort is an absolute gem! The staff are wonderful. This is the first hotel resort I have stayed in where the executive chef comes to your table to personally welcome you and to ask how everything is and if there's anything he can do for you. Johan was amazing and even brought us a cake to say thank you! Staff Members Putri and Jeni in the restaurant, and then Collin in the pool restaurant were marvellous. All the staff are a real credit to the resort! So hospitable. The resort is very clean, modern, great decor, and lush around to pool. We had an amazing stay and no one in our group of 5 wanted to leave! It's also very nice how the resort arrange your complimentary transport to and from the ferry. Even the staff at the reception and tour desks (I'm really sorry I didn't make a note of their names) were very friendly and helpful!

Leisure Family

10/10

Exceptional

05 Oct 2025

Ee Wah

Great hotel!

Leisure Friends

10/10

Exceptional

21 Sep 2025

Valentine

Pleasant getaway.

Amazing hotel near the beach.

Partner

10/10

Exceptional

29 Aug 2025

Kermaine

I stayed here for 5D4N and the staff service was impeccable and top notch ! Everywhere you go within the premise, the service staffers were all smiley and greeting you. Not a single scowl or unhappiness and they all seem so happy doing their work!

For example… After they made our bed, they would give us something very personal and thoughtful like a message on the bed, complete with pretty origami using towels. See photos. In addition, during breakfasts, the server would come round with something special frlm the kitchen and asking you for constructive feedback, or just generally chatting with you on your home country. On the third day, we were served wonderful fruit tarts and I truly enjoyed it! Hence on the fourth day, I asked if I could have the fruit tart from the day before. The server told me he would check with the kitchen and 10min later, he came with 3 fruit tarts! Freshly baked to cater to my whims! How is this not good service? I love this hotel stay and would recommend to anyone !

Leisure Partner

10/10

Exceptional

24 Aug 2025

Marcus

Staff were great, such a good place for families to visit

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

sevina

All the staff members at Four Points were extremely welcoming and friendly to every guest. We were celebrating our anniversary and the hotel and housekeeping team prepared a thoughtful mini surprise for us. We would like to extend our thanks to Dimas, Fauzi, Renora, Aprillia, Dwi, Moel and Feby for going over and beyond to ensure that our stay was smooth and enjoyable.

The hotel is convenient, as it’s a walkable distance from Plaza Lagoi, and a short 10-15 drive away to most of the attractions. The beach is clean and pretty, and the beach club serves really delicious food and drinks. 10/10 would visit again for the wonderful ambience and service!

Leisure Partner

10/10

Exceptional

15 Aug 2025

Richard

Arrived and only option was bbq for dinner. Very limited vegetarian options for lunch/dinner.
Hotel is very peaceful and all staff extremely helpful. Everyone spoke english and excursions easily arranged.
There is no currency exchange available at hotel and closest option is the ferry port by taxi.
Over all a very peaceful relaxing week.
Would definitely book again.

Leisure Partner

8/10

Excellent

11 Aug 2025

Kwok Kei

Food service is very slow in general even though staff have tried their best. Members points can’t be recorded at the spa or restaurant when paying the bill but need to fill a form for back office to process. Great facilities and friendly staff.

Leisure Family

6/10

Pleasant

06 Aug 2025

Yee Chung

Have no complaints about the room and stay. Hotel needs to improve on the service - food being served is sooooo slow. Opted in for the Eac

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Sue Phay

Staffs were really friendly and helpful. Breakfast variety was fantastic. Other food options were decent. Room was comfortable.

Leisure Family

10/10

Exceptional

23 Jul 2025

Hian Yang

perfect for a family beach vacation

Leisure Family

10/10

Exceptional

19 Jul 2025

LiChen

As expected

Leisure Friends

10/10

Exceptional

17 Jul 2025

NANA

Perfection

10/10

Exceptional

03 Jul 2025

Jeffrey

Excellent staff

10/10

Exceptional

30 Jun 2025

Lynn

Great new property in Bintan with a beautiful pool and right by the sea!

10/10

Exceptional

24 Jun 2025

Pantelis

One of my most relaxing holidays

The staff at Four Points in Bintan are the most welcoming, cheerful and helpful people I have met, never experienced something like this in my life. The hotel is a great place to relax: one can swim at the pool, walk by the beach, have drinks at the pool bar or exercise at the gym. Perfect to switch off for a few days. Beds are very comfortable. The breakfast is also great, one probably needs weeks to try all the options; make sure you include when booking. Overall, highly recommended.

Partner

10/10

Exceptional

20 Jun 2025

Eliza

I really enjoyed the stay especially the staff at Rempah restaurant who were extremely hospitable! Huge thanks to Putra and Deswita who showed us excellent service and made great recommendations to introduce us to Indonesian food. They made my family and kids feel really welcome!

Leisure Family_with_children

8/10

Excellent

08 Jun 2025

Aaron

Lol

Leisure Partner

8/10

Excellent

04 Jun 2025

jayson

We had an overall pleasant stay at Four Points by Sheraton Bintan. The hotel is relatively new, clean, and well-maintained, with modern amenities and a beautiful beachfront view. Most of the staff were warm and helpful throughout our visit, which added to the relaxing experience.

The only downside was the front desk—while not unfriendly, they were quite rigid when it came to late check-out requests, which felt a bit inflexible considering the otherwise welcoming vibe of the hotel. Still, we enjoyed our stay and would consider coming back.

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

John

There was an error in check in however manager Niko? was quick to rectify and upgrade roomand also provide driver to tangar uban for return journey. Icha at the pool bar was very attentive and good fun which made our stay most enjoyable.

Friends_and_family Friends

8/10

Excellent

01 Jun 2025

YU EN

Trip was good, only down side was given checkout time at 1.30pm but was abruptly broyght forwared to 12.30pm without any prior notices

Partner

6/10

Pleasant

27 May 2025

Lionel

Average at best. Although staff were friendly and helpful, the deal breaker for me was the living room toilet which had a bad sewerage smell throughout my stay. Hotel could not resolve the issues even after we had feedback on first day. Ended up just kept the toilet door door closed to prevent the smell from escaping. Considering how new the hotel was, upkeep was not good as you could see damage on the flooring etc. Food was also average.

Leisure Family_with_children

8/10

Excellent

23 May 2025

Jeremy

Not a lot in the area

Leisure Family

10/10

Exceptional

19 May 2025

Nadine

Great Hotel and very friendly staff

Leisure Family_with_children

10/10

Exceptional

04 May 2025

RAMON

A luxurious stay with a value for money.

Leisure Partner

10/10

Exceptional

04 May 2025

Rushdi

Lahoi made better by four points

This is an amazing Hotel the food was good the view was fantastic from the room full was lovely staff are very friendly we are definitely coming back

Partner

6/10

Pleasant

03 May 2025

Jungeun

New renovation but limited dining.

Leisure Family

8/10

Excellent

20 Apr 2025

Yi Ling Elaine

The view was great. Mostly wooden floor so it isn't as dusty as those rooms that are fully carpeted. Furnishing and fixtures are relatively new. Toilet had some flies but it's expected due to the climate here. Our shower floor drain was clogged but the technicians cleared it and it was ok. Bring a good umbrella if you are walking to the shops/food establishment outside the resort as the sun can be extremely harsh.

Leisure Family

4/10

Poor

19 Apr 2025

Verified traveler

Need improvements

I chose this hotel because it's relatively new. It was indeed new but the room condition is not recommendable due to strong moldy smell and dusts on the floor and shelves. I saw spider net at the corner of the room floor. Staff were friendly and nice but overall service is slow and less organized. Breakfast restaurant was not yet cleaned by the open time and staff were still cleaning the floor at 7am or later. Hope the operation and cleaning stansart will improve.

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Erling Hauch

We enjoyed a Villa and it was fantastic and quiet. Staff are so friendly and service minded.

Leisure Partner

10/10

Exceptional

13 Apr 2025

Lynnette

Food was ok but the appetisers for the western food is not good. We ordered mesclun salad but what we got was a salad with Romaine lettuce, it's supposed to be a mix of different greens, the french onion soup tasted weird, the onions were not soft or caramelized and did not have the cheese on top of the soup.
The steak and lamb chops were good. Overall the hotel is nice but need to improve on the western menu. The breakfast buffet was also good.

Leisure Friends

10/10

Exceptional

08 Apr 2025

Khee Cheon

**Had initially submitted a 3/5 star review for delayed check-in and about the \"ocean view\" villa not having any view of the ocean. I was quickly contacted by Kaleb from guest relations who assured me that the hotel takes the feedback seriously. They offered various options for service recovery which we gladly accepted.**
Overall experience - the hotel is very clean and relatively new, and the amenities are more than sufficient for a short stay. The best part of the experience is the staff - all of them (including those at the two restaurants) were super friendly and always greeted us with smiles and asked if we had any issues and how they could help. Around the area, we had heard before the trip that Plaza Lagoi was a ghost town with vacant shop spaces but it wasn't as bad. There were a couple of restaurants, a Yeah Mart, a Mama-B bakery and a gelato shop, and a massage spa too.

Leisure Partner

10/10

Exceptional

04 Apr 2025

Abdalrahman

It was a very clean hotel, with friendly service.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Audrey

I have one way to describe our stay… “when can we book our next stay” !!
From the pre trip check in on our ferry timings to the pick up and drop at the hotel, the welcome and seamless check in. It was A+ customer service all the way. The hotel is new and everything is very well managed. The spa was great- we had the signature and herbal treatment, they also made a last min schedule change as per our request. The hotel has a wonder and huge pool with a restaurant catering to drinks and food pool side with a continental menu. The main restaurant in the hotel serves local cuisines but the very highlight is the breakfast spread. It’s sooo sooo sooo soo good, and very generous.
It was my birthday, and the staff had decorated the room so beautifully. We stayed in the ocean terrace king room and wow, not to mention the huge balcony! The view was stunning. This review would not be completed without mentioning Indra who welcomes us and is such a talented mixologist.
The smiles on the Sheraton staff faces and the unbelievable hospitality make this an epic epic trip! Thank you ❤️❤️❤️

Partner

10/10

Exceptional

22 Mar 2025

TOSHIHIRO

nice property but nothing open around this property except for mini marts.

Leisure Partner

10/10

Exceptional

18 Feb 2025

Jasmin

Great Staff Beautiful hotel!

Leisure Friends

8/10

Excellent

25 Jan 2025

Chee Wah

Wonderful service from the restaurants.
They even offer new items for ua to taste before next month grand opening.

Partner

10/10

Exceptional

22 Jan 2025

Alex

It is a nice brand new hotel with very comfortable rooms surrounded by garden like landscape where you can walk or bike on a paved trail around a lake and the other green parks in this large resort. It would be nice to see some water sports on this calm and clear water lake.
Breakfast is great! Lunch and dinner cuisines however should need some improvements.
Good job Four Points!

Leisure Self

10/10

Exceptional

07 Jan 2025

Ajesh

Amazing hotel

Very nice family friendly hotel. We had stayed there for a celebration of my sister son first birthday. The hotel staff made it a memorable one by going out of the way to help decorate and offered a cake

Friends_and_family Family

10/10

Exceptional

04 Jan 2025

Tiffany

Great hotel

Great hotel - would stay again.

Friends_and_family Friends

4/10

Poor

30 Dec 2024

Verified traveler

Check in was too late even after normal check in time.

Friends_and_family Family

8/10

Excellent

23 Dec 2024

Verified traveler

A Gem in Bintan

The service was outstanding especially at breakfast. The buffet is amazing even by Asian standards. There were at least 4 different types of buffets at breakfast. The chef went out of his way to accomodate dietary needs. The resort was tranquil and peaceful. The pool was stunning. The only downside is men attending conferences who sit around the pool on deck chairs smoking. Attendees also block access to new pool towels and return of used towels. The pool area should be manned to prevent this. The Spa was idyllic with serene music and wonderful fragrances.

Partner

8/10

Excellent

08 Dec 2024

Jia Yan

Everything is good and top notch about this hotel. Hotel room is clean, view was great (seeing the ocean), staff is extremely friendly and helpful (even kids said that). Food - breakfast was very good too.
However, as there are limited things to do in the hotel premises, family with kids will have to arrange to go out which hotel also help to arrange. However, transportation is very expensive, for example, arranging transport just to eat seafood may cost around 350,000 (rupiah). Activities outside hotel may be quite costly too, for example, the entrance fee to Safari Zoo is around 150,000 per pax, and feeding package will cost 350,000. So do remember to do your research first before going!

Leisure Family_with_children