Mayfair Hotel Adelaide by IHG

Australia , Adelaide - SA
Adelaide, 45 King William Street
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100 reviews shown

10/10

Exceptional

20 Apr 2026

Kartik

Great option in the city

10/10

Exceptional

20 Apr 2026

David

The hotel is AWESOME and the staff are exceptionally Great and very friendly. This was my BEST experience in Adelaide and will gladly stay at the hotel when I return.

Thank You so much Mayfair staff. You Rock

10/10

Exceptional

17 Apr 2026

Sarah

Our favorite place to stay in the city. No competition

Family

10/10

Exceptional

17 Apr 2026

Simon

Great central location

Partner

8/10

Excellent

17 Apr 2026

Simon

Beware some of the 10th floor rooms have no view. You look into a concrete wall 1 ft outside your window

Partner

10/10

Exceptional

12 Apr 2026

Sarah

Sensational location, we loved the Hennessy bar. Thank you for a wonderful stay!

Family_with_children

8/10

Excellent

06 Apr 2026

Hyunoh

Good location and good quality of rooms

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Lucy Anne

Hotel is very comfortable for families. Our twin room was fantastic very spacious. Wonderful amenities especially the Complimentary mini bar. Recommend a visit to the hotels Hennessey Roof top bar great vibe.
Location is fantastic right in the hustle and bustle of Adelaide. Rundal Mall at your doorstep for shopping. You can walk to Adelaide Oval to watch the footy with the Casino close by as well with restaurants and another roof top bar called Sol. Well done Mayfair Hotel we will definitely be back.

10/10

Exceptional

05 Apr 2026

Beth

A fantastic location for shopping, bars and tours departing.
A stunning building and beautiful rooms.

Family

8/10

Excellent

03 Apr 2026

Michelle

Complimentary mini bar is a nice touch. Lovely bathroom and bed. We had no hot water in our shower which was a bit odd.

Partner

10/10

Exceptional

29 Mar 2026

Robert

The Mayfair is in a great location, we even got drink vouchers for the roof top bar which was awesome, and we loved the complimentary mini bar, which is such a nice touch....

Partner

8/10

Excellent

19 Mar 2026

Sally

I often stay here for sorter work trips. Convenient central location. Prefer the rooms on higher floors and to the side or back away from King William Street. Comfortable bed. Tv is old and not inspiring to watch with movie all paid, but means I get out and about instead.

8/10

Excellent

18 Mar 2026

Kimberly

Hotel was in a great location for the Fringe festival and shopping. The breakfast buffet was great and parking was additional but close. Issue we had was the TV volume was manual as the remote didn't work.

Partner

10/10

Exceptional

16 Mar 2026

Lynn

The Mayfair is our go to hotel in Adelaide. It never disappoints with a great location, really comfortable rooms and helpful staff. Also love the rooftop bar.

6/10

Pleasant

05 Mar 2026

Taylor

The rooms are not overly clean- lots of dust. The tv in the room is horrible. It would not respond to the remote easily - very delayed. Also you can’t connect your device to the tv like other hotels to stream. You have to pay for movies - old school and limited and faulty as wouldn’t always play the movie. Had to call reception to have Maintence come up. Even then it struggled to work. The Mayfair reception staff didn’t even know the in room iPad could book a taxi. As we booked one for advance and it hadn’t been actioned. The prices of the rooms is over priced in my view for the quality and amenities provided. The breakfast was average. Waffles were always out of stock at the buffet and not refilled.

Friends

10/10

Exceptional

05 Mar 2026

Agatha

Everything was good

Partner

10/10

Exceptional

01 Mar 2026

Elizabeth

Great location, friendly staff and always a great time

Partner

6/10

Pleasant

27 Feb 2026

Katalin

Location great but hotel service and house keeping needs to improve.

Concierge Joe fabulous .

Self

10/10

Exceptional

26 Feb 2026

Antony

First time there, great hotel , rooms nice and big, comfy bed and amenities were great.
Will stay again.

Business

10/10

Exceptional

21 Feb 2026

Ana

Nice and clean, comfortable beds. Great cocktails at the rooftop bar

Friends_and_family Friends

10/10

Exceptional

03 Feb 2026

Andrew

Cleanliness , service and position .

Leisure Partner

6/10

Pleasant

29 Jan 2026

bradley

Nice spot but as a regular returning customer, you don’t feel that. House Keeping was slack and rubbish, empty glasses from the previous night, were not cleared away every night for 3 nights. room service finished and we were unable to order drinks, which we used to be able to and they no longer do champagne by the glass. It’s the small things that matter and we won’t be returning.

6/10

Pleasant

27 Jan 2026

Allan

This stay was a significant disappointment. The furniture, carpets, and bathroom walls were noticeably stained and unclean, and it was uncomfortable to sit at the end of the bed. The air conditioning failed to adequately cool the room, while the hallways and lobby were uncomfortably cold. We also experienced ongoing issues obtaining hot water in the shower.

I do not usually leave negative reviews; however, this property is marketed as a luxury accommodation and, at $350 per night, we expected a far higher standard. These concerns were raised with reception during our stay. This visit was intended to be a special occasion, which made the experience particularly disappointing. Even basic details, such as displaying the correct guest name on the television, were incorrect. Overall, the general upkeep and attention to detail were well below expectations.

Partner

10/10

Exceptional

26 Jan 2026

Darren

Room was great

10/10

Exceptional

23 Jan 2026

JIAN

we loved our stay, very clean and quiet, great service

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Michael

The room was clean and spacious, and staff were frisky and helpful.

10/10

Exceptional

18 Jan 2026

Michael

Great room and fantastic service from the staff, breakfast was lovely and catered for our gluten free requirements with out any issues. Definitely will stay again.

6/10

Pleasant

16 Jan 2026

Naomi

Room was nice enough, but the hotel overall wasn't 5*. It felt like we were an inconvenience to all of the staff we encountered at the front desk. Breakfast was average, most items cold and dry. We had to ask for refills of coffee and milk if we needed it, this wasn't done as part of housekeeping. Staying here just felt more 'hard work' than it needed to.

Partner

8/10

Excellent

11 Jan 2026

Nikki

Hotel is very nice and modern. Our room was very spacious and clean.
We were unsure about the parking situation on arrival (and could not park outside the hotel prior to check-in). We ended up parking in the nearby Wilson parking and then spoke to staff about that upon check-in. It ended up being a very easy process and staff validated our parking ticket for the duration of our stay - perhaps clear information about this can be provided to guests before arrival at the hotel.
The rooftop bar was very nice - but does require more formal clothes. Perhaps more casual clothing could be allowed between certain times (i.e. before 6pm).
Would stay here again.

Leisure Friends

10/10

Exceptional

11 Jan 2026

Patricia

Good staff, room was great

Leisure Partner

10/10

Exceptional

05 Jan 2026

Marcell

Great location

Friends_and_family Friends

6/10

Pleasant

04 Jan 2026

Sangeeth Tom

Should have a swimming pool and a parking

Leisure Family_with_children

6/10

Pleasant

02 Jan 2026

Tim

There was a suspicious mark rubbed on a fixture above the toilet that i couldnt get over. Shower was clean but the hairs left over from someone else bugged me too. I paid around 500 for this room on nye. Definitely wasnt worth it.

8/10

Excellent

29 Dec 2025

Oxana

Lovely stuff. Great facilities. Comfortable beds. Carpet needs a steam clean

Leisure Family

10/10

Exceptional

19 Dec 2025

Paul

Clean, well presented room

Leisure Partner

8/10

Excellent

12 Dec 2025

Justine

Great location. The beds are like sleeping on a cloud.
You can’t hear any street noise either

Leisure Partner

2/10

Poor

10 Dec 2025

Christopher

Ownership of hotel has changed. Mini bar, beds, pillows. Everything that made the Mayfair has been slashed. Windows dirty, lacks atmosphere.

2/10

Poor

10 Dec 2025

Christopher

Ownership of hotel has changed. Mini bar, beds, pillows. Everything that made the Mayfair has been slashed.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Catherine

Hotel is beautiful. Room was amazing, very spacious for a city hotel. Very clean and had everything we needed. Hotel had a modern feel but had character too.
Breakfast was hit and miss. Breads felt stale and so did the muffins and pastries, they were very dry. I did mention it to the waitress but she didnt bring any fresh ones out.
The cooked breakfast was plentiful and you can order other egg's and omlettes separately which was good.
Great location, close to everything so you can walk everywhere or get the free tram.
We'll definitely stay here again and recommend it.

Leisure Partner

8/10

Excellent

07 Dec 2025

Ricky

Overall good
But the rug/carpet in the room very dirty definitely needs a steam cleaning it’s a must if they want to keep the reputation of the hotel in great standard.

Business_and_leisure

8/10

Excellent

06 Dec 2025

Peter

Breakfast was fresh but not all hot.

Partner

10/10

Exceptional

30 Nov 2025

Sara

We mentioned two issues to the concierge as we left; loose cafe electrical wall plug, and toilet brush that needs to be replaced.

8/10

Excellent

29 Nov 2025

Danny

Clean room in great location

Leisure Partner

10/10

Exceptional

28 Nov 2025

Ana

Amazing stay! Room, amenities and service was excellent. Will definitely be back.

Leisure Family

10/10

Exceptional

23 Nov 2025

John

Excellent

Business Self

2/10

Poor

22 Nov 2025

Andrea

King Luxury Room the furthest thing from luxury
Big disappointment
No view at all, small window
Mismatched furniture, walls in the bathrooms dirty, pillows flat, the sofa was budget, chair dirty with gross stain, the bathrobes were so cheap and dirty I couldn’t touch them.
Staff not particularly friendly or helpful.
Would not recommend.

Leisure Partner

8/10

Excellent

20 Nov 2025

Kimberley

Staff are incredibly helpful. Thank you

Business Self

10/10

Exceptional

20 Nov 2025

Alvin

Great hotel!

6/10

Pleasant

19 Nov 2025

Michelle

4/10

Poor

17 Nov 2025

Tanja

Tired property, combination of marshmallow soft bed and brick hard pillows meant no sleep and aching body. Breakfast and staff ok. Cancelled our next booking, will not recommend.

Leisure Partner

8/10

Excellent

16 Nov 2025

Ben

The room was sensational, the only thing that let it down was the dodgy wifi connection

Leisure Family

8/10

Excellent

15 Nov 2025

Guy

Overall, the room wasn't too bad, just a few minor issues. The shower had small patches of mould starting, and the bed sheets were tattered. Like I said, small things.

10/10

Exceptional

14 Nov 2025

hiromi

a nice hitel, well located, nice buffet breakfast, hennesy bar was not too welcoming..

Leisure Self

10/10

Exceptional

12 Nov 2025

Louise

The hotel is in a perfect location for exploring Adelaide. It’s close to the museums, central market (15 mins walk), China Town and the main train station for trains to Port Adelaide.

The rooms are very comfortable and traditional in style with large beautifully done bathrooms. The room was also very quiet despite being near a lift.

A bonus was the complimentary drinks and snacks in the mini bar, which we only realised on the penultimate day of our stay!!

Leisure Partner

10/10

Exceptional

12 Nov 2025

Neelima

Yes

Leisure Partner

10/10

Exceptional

11 Nov 2025

Mark

Room was great ... staff vey efficient & friendly

Business_and_leisure Partner

10/10

Exceptional

09 Nov 2025

Heidi

Great room, friendly staff. Awesome location.

Self

2/10

Poor

07 Nov 2025

Helen

Food terrible , room claustrophobic ! Service missing
Won’t be back

Leisure Partner

8/10

Excellent

07 Nov 2025

Anthony

Nice but not a great area of the city.

10/10

Exceptional

06 Nov 2025

Pau

The room that I was assigned to was a spot on. The hotel lived up to its name

Self

10/10

Exceptional

06 Nov 2025

Susan

Lovely room. Clean and tidy. Convenient location. Friendly staff.

Leisure Self

10/10

Exceptional

05 Nov 2025

Tamara

Room was lovely, staff were wonderful and generous, breakfast was delicious!

Leisure Family

10/10

Exceptional

05 Nov 2025

deborah

The room was amazing and good Customer service however it was difficult with parking as the bays were full and we had a lot of bags.

Business Friends

6/10

Pleasant

05 Nov 2025

Patrick

Wi-fi flaky.
Shower average, not much pressure.
TV took a while to set up
Lights not straight forward to use.

Friends_and_family Friends

10/10

Exceptional

04 Nov 2025

vicki

Staff were outstanding, and the room was very clean and comfortable

Leisure Partner

10/10

Exceptional

03 Nov 2025

Dianne

Yes and a good selection of foods

Partner

10/10

Exceptional

01 Nov 2025

Patricia

Lovely room, enjoyed our stay, close to everything.

Partner

8/10

Excellent

29 Oct 2025

Samantha

Room was good. No complaints.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Amanda

Beautiful hotel, exquisite & serene setting based in the perfect location for exploring Adelaide City.

Business_and_leisure Partner

8/10

Excellent

21 Oct 2025

Kerin

Excellent location, clean, friendly staff, lovely building, super comfy bed, only fault was the shower - pressure was absolutely terrible (9th flooor).

Leisure Family

10/10

Exceptional

19 Oct 2025

Michael

Amazing location. Rooms are fantastic and clean
Staff helpful

Business Family

8/10

Excellent

14 Oct 2025

Stephen

We had a wonderful stay at the Mayfair Hotel in Adelaide. Check-in was quick and efficient, and our room was clean, comfortable, and beautifully presented. The breakfast was absolutely delicious, and the rooftop bar was gorgeous — the perfect spot to unwind. The only hiccup was that our luggage was accidentally placed in another guest’s room, but staff resolved it quickly. Overall, a delightful experience and we’d happily stay again!

Leisure Family

10/10

Exceptional

14 Oct 2025

Nathan

Very polite staff and check in was easy. Room was great, very comfy bed, good bathroom. Very convenient location. Would stay again.

10/10

Exceptional

12 Oct 2025

rosemary

No on-site parking.

10/10

Exceptional

10 Oct 2025

Abbie

Perfect

Friends_and_family Friends

10/10

Exceptional

09 Oct 2025

Sylvia

Nil

Partner

10/10

Exceptional

08 Oct 2025

Clean and spacious room
Lots if shops and restaurants nearby
The team at the reception was wonderful

Leisure Family_with_children

10/10

Exceptional

05 Oct 2025

Clegg

Good location

10/10

Exceptional

04 Oct 2025

Nicole

Fantastic stay

Leisure Self

8/10

Excellent

03 Oct 2025

James

Good clean hotel.
Location is okay. Could be better gym

Business

10/10

Exceptional

28 Sep 2025

Cecilia

Very good service

Leisure Partner

10/10

Exceptional

28 Sep 2025

David

Spacious room that was very clean. Good buffet breakfast with lots of choices even with barister coffee

Partner

10/10

Exceptional

28 Sep 2025

Xixi

Good location

Business

8/10

Excellent

22 Sep 2025

Sally

Stayed in an executive room
Like
- central location
- quiet, located on higher floor
- cruelty free Leif soap & hand wash in refillable bottles
- comfortable bed
- well ventilated, even though can’t open windows, CO2 levels at 600
- bathrobes
- car park convenient across the street
Dislike
- shower leaked water on floor due to design
- single use plastic water bottles
- couldn’t find a filtered water station
- curtain didn’t close completely so room not dark from building/street lights
- no recycling bins

Business

10/10

Exceptional

20 Sep 2025

Paul

!0 out of 10- would stay again!

Amazing last-minute staycation at The Mayfair! The building itself has such an old-world charm which gives a cozy feel the minute you enter from the hustle and bustle of Hindley Street. Hennessey rooftop bar was a great way to start the afternoon before our function with a few beers plus cheese and meats platter. It's close proximity to The Convention Centre where our function was made it an easy walk. The room itself was so clean with a beautiful bathroom and the softest, comfiest bed! The breakfast at Mayflower was worth the add on. Overall, would happily stay again and recommend.

Partner

10/10

Exceptional

19 Sep 2025

Chenlei

Lovely rooftop bar

Business Friends

6/10

Pleasant

15 Sep 2025

Janette

There was no Guest Directory in the room, and therefore I had no idea what the iPad was for, which didn't work anyway. Room service was a joke (I had to call and ask if they had bread, which they didn't). A virtually non-existent mini-bar, and it seemed to run on minimal staff with very few room facilities or amenities. Not the great experience I was expecting.

Business_and_leisure

8/10

Excellent

10 Sep 2025

Spiros

Mattress needs replacing

Partner

10/10

Exceptional

08 Sep 2025

Daniel

Very nice

Business Self

10/10

Exceptional

07 Sep 2025

James

Room was very spacious and comfortable. Room service, breakfast and rooftop bar all top notch.

Leisure Partner

6/10

Pleasant

06 Sep 2025

Verified traveler

Check in was delayed - room unavailable needed to be moved to another room
Delays in room servicing during the day

Business

6/10

Pleasant

04 Sep 2025

Laura

Hotel was nicely decorated and had good location.
The room had plenty of space and bathroom facilities were nice.

The bed and pillows weren’t very comfortable. The pillows were from IKEA and the bed linen didn’t fit the bed correctly.
The pillows did fit the case as they were to large.

You can hear noise from the hall way and room next door.
The carpet looked very dirty and needed to be cleaned as it was worn out and stained.

We visited in September and was quite warm in the room and wouldn’t go below 19 degrees on the temperature control.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Wayne

Very comfortable great location

Leisure Partner

10/10

Exceptional

01 Sep 2025

Sandeep

Really good,

Business_and_leisure Self

6/10

Pleasant

29 Aug 2025

Rebecca

I’ve stayed previously and had a better stay, this time I was very let down and won’t return. Breakfast and staff were a massive let down, minibar choices were poor, housekeeping left cleaning cloths in our room and the bedding was stained and main blanket was yellowed. Only plus this stay was the property was convenient for where we needed to be.

Business_and_leisure Partner

10/10

Exceptional

29 Aug 2025

veronica

A must when ever I travel to Adelaide

Business Self

10/10

Exceptional

28 Aug 2025

Elsie-Anne

Great location so convenient, delicious food available and overall great service!