Name: Princess Palm On The Beach
Address: 969 Gold Coast Highway, Palm Beach, AU

8/10

Excellent

05 Jun 2026

Nicholas

Great location with direct access to the beach. Good pool and hot tub. Gym was limited but adequate. Very friendly staff. Good place for families or couples. I would go back.

Family_with_children

6/10

Pleasant

23 Oct 2025

Christina

Unfortunatley, the room was a huge let down to this property. The standard was way below par. The entrance and the grounds are not a true reflection of the room at all!! We had to get the sink plugs unstuck. The room was tidy but definitely not clean. Fraying old outdated carpet. Damaged walls.A disturbing smell that i could not get rid of even with products and worst of all No aircon in room 12c. Screendoors and sliding doors don't move properly on the tracks. Toilets dont flush well. Water leaks from shower cavity to floor in main room. Only supply 1 towel per person, and an extremely sparse starter pack- tiny dishwashing liquid, clothes powder, 1 dishcloth, 1 teatowel, teeny tiny bodywash and shampoo, 1 face cloth per bathroom and 2 rolls of toilet paper. Considering we stayed for a whole week, that was poor! When I spoke to reception about the issues, she fobbed us off, told us we had booked a low grade room which didn't line up. I paid for 2 family units. Plus a friend also booked a room. Their room and my daughters room were far superior to my room for the exact same price! Great property overall. The groundsmen really do a great job of keeping everything clean and well maintained.The games room, gym and pool areas were well used. Although some of the local residents of the building were kind of nasty to the kids. Happily voicing their annoyance at holiday goers staying there and using the shared facilities.
Other 2 rooms had issues too.

Leisure Family_with_children

10/10

Exceptional

16 Oct 2025

william

The room was clean had a beautiful view was on a high floor close to the elevator on the beach walkable to restaurants, barbecue area, beautiful swimming pool and spa. The staff are wonderful.
The parking was under the building, gated and safe.

I highly recommend staying at the Princess Palms Excellent.

Business_and_leisure Family

10/10

Exceptional

11 Oct 2025

Belinda

Great accommodation. Fantastic views and modern spacious apartment which had everything we needed. Would definitely stay here again!

Leisure Partner

10/10

Exceptional

10 Oct 2025

Benjamin

Excellent location with beautiful view. Unit was very clean and spacious with everything in working order.

Leisure Family

8/10

Excellent

11 Aug 2025

Phillip

Great location, bed comfortable kitchen and bathroom weren't that clean with plastic bag fron previous guest on left on floor, no face washers needed to ask twice over two days.

Leisure Partner

10/10

Exceptional

04 Aug 2025

Chloe

We recently stayed at Princess Palm and had a great experience both with the accommodation itself and the customer service. Highly recommend.

Leisure Family_with_children

10/10

Exceptional

17 Feb 2025

Colin

Right on the beach, excellent beach view

Leisure Partner

8/10

Excellent

20 Dec 2024

Melinda

Great location, lovely views, apartment is a little tired but a great stay.

Leisure Family

10/10

Exceptional

29 Nov 2024

Doris

It was exzellent. Perfect foresight for all possibly needed materials. Nice light rooms, marvelous balcony with sight on the beach and the wages. Short distance to the “Dune Cafe “.

Partner

2/10

Poor

21 Oct 2024

Alex

Unacceptable condition for the price.

The condition of the property was horrible, and unacceptable to be honest. Yes it wasn’t the most expensive accommodation on the Gold Coast but it certainly wasn’t cheap by any stretch of the imagination, the place smelled really bad, the fridge was dirty and sticky, towels had yellow stains, glasses had lipstick on them, the seats were dirty, carpet filthy, dirt and old sweets were under the beds, and worst but not least… the bed was filthy, when we lifted the sheets up there was black marks, urine marks — it was horrible. One of the sliding doors also kept falling off runners, and the main balcony doors had a gap and never shut, the whistling from the wind was crazy.

We actually complained on night and wanted to leave, we got a phone call the next day but no offer of that. They said they’d send housekeeping up, I don’t think they did.

We want to complain but I can’t seem to find a way to speak to Hotels.com about this. Social media may be our only way. But in summary, this stay was not acceptable when paying good money and is really recommend avoiding, and I’d love to speak to somebody!

Partner

8/10

Excellent

18 Oct 2024

Graham

Great location. Putt Putt, Table tennis, snooker table, and warm spar in pool.

Partner

8/10

Excellent

16 Aug 2024

Leon

very spacious 2 bedroom apartment with all the facilities.

Leisure Partner

10/10

Exceptional

14 Jun 2024

Joyce

Loved the ocean view and apartment just on the beach. Currimbin wildlife sanctuary about 2 bus stops away. Loved the warm spa Was looking for rest and relaxation and wasn't disappointed. Staff were lovely and friendly.

Leisure Self

10/10

Exceptional

25 Apr 2024

Noeleen

Beautiful Ocean views and Magnificent Sunrise and Full Moon over the Ocean.

Leisure Family

10/10

Exceptional

08 Nov 2023

David

Great views, quiet and comfortable!

Leisure Family

8/10

Excellent

29 Sep 2023

Ross

Great location

Location was perfect. Everything we wanted within walking distance. Pool was small by okay.
Only negative was the single beds had no blankets on them. We had to use the ones in the cupboard. When I got the first one down I was bitten by something. So I used beach towels as blankets instead.
Reception staff was very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

12 Jul 2023

Michael

Lovely Ocean views, Great Car parking and close to Lifts. Nice pool / spa and Sauna. Staff very friendly.

Leisure Family_with_children

10/10

Exceptional

01 Jun 2023

Catherine

Great view of the ocean and everything we needed

Leisure Friends

10/10

Exceptional

16 Apr 2023

Duncan

Great for a family getaway.

The hotel itself is undergoing renovations but our room was fantastic. The location of the hotel and access to the beach was the most enjoyable aspect for my two primary aged children. The beach was very safe for kids and calmer waters are also easily accessible. Hotel car park can be a bit tight in a big car but manageable. A lot of food options, cafes, posh bakery and supermarket all within an easy walk. We would definitely stay here again.

Friends_and_family Family

8/10

Excellent

15 Apr 2023

talei

Check in was tricky, access to the beach could not be easier

Leisure Family

10/10

Exceptional

07 Apr 2023

Belinda

Best view ever! Lots of space in unit, well layer out and had everything we needed. Renovations happening on lower floors so game room was out and there were some bare walls and open ceilings but it didn’t bother us. Wish we’d been able to stay longer.

Leisure

8/10

Excellent

03 Mar 2023

Teresa

Amazing location right on the beach, cafes, restaurants, supermarket all walking distance. Would of liked to be advised at time of booking that there are renovations instead of a couple of weeks before arrival.

Leisure Family

10/10

Exceptional

27 Nov 2022

Samaneh

It was a great place for spending holidays , lovely and beautiful

Leisure Family_with_children

8/10

Excellent

17 Oct 2022

Luc

Close to CG airport, some nice dining options close by, great for the family.

Leisure Family_with_children

4/10

Poor

12 Jul 2022

Colin

Not 4 Stars At All.

What a let down apartment 1D is of a 2 star rating.
Grubby, old, broken and dangerous are just some of the words to describe this unit we stayed in.

Business Family

10/10

Exceptional

03 Jun 2022

Elizabeth

Great views. Close to airport. Close to beach. Close to bus routes.

Leisure Self

10/10

Exceptional

09 Mar 2022

Julie

The size of the apartment and layout was fantastic, older building but maintained so well. Great position to beach and Palm beach. Will be back

Leisure Partner

6/10

Pleasant

25 Feb 2022

Frank

Good :close to most amenities

Bad: Reception attitude and communication

Business_and_leisure Partner

10/10

Exceptional

21 Feb 2022

Elizabeth

A great place to base yourself on the Gold Coast. Close to transport. Beautiful water front views. A great place to relax as well as sight see .

Leisure Self

10/10

Exceptional

15 Feb 2022

Roman

Really appreciate approach of receptionist that keep our luggage stored in the reception office and also give it back after open hours. Thank you

Leisure Partner

8/10

Excellent

14 Feb 2022

David

Great location, will be back for sure.

Friends_and_family Friends

8/10

Excellent

31 Jan 2022

Nicholas

Great view and a relaxing spot with no need to drive anywhere really.

8/10

Excellent

30 Jan 2022

Teresa

Amazing views from the apartment. The two bedroom apartment was comfortable and clean, it has everything you need and more. I have been to this property numerous times and will definitely be back. It’s walking distance to cafes, shops and restaurants as well

Leisure Family

8/10

Excellent

20 Jan 2022

Ashley

The property itself is great, the unit we had could do with updating as furniture needs repair and brought into the current century. But we did appreciate the venue and enjoy our stay

Leisure Family

8/10

Excellent

11 Dec 2021

Esther

Perfect location for families. Beach, calm water lagoon, park with playground and fabulous cafe right by the property. Units are spacious and have a full kitchen. Shops just down the road. Once you park the car, there’s no need to drive anywhere.

Leisure Family_with_children

8/10

Excellent

18 Nov 2021

Ken

Perfect place to stay, beach front and access to walking tracks in both directions.Unit was very well equipped with everything you would need during your stay.
A minor issue was a sticky substance on the deck which I think was spilled drinks not cleaned up. Overall a wonderful place to stay.

Leisure Self

8/10

Excellent

08 Nov 2021

Verified traveler

Princess Palms

Great views of the beach looking back towards Surfers Paradise. Family friendly location with easy walking access to Palm Beach and Currumbin Creek

Friends_and_family Family

2/10

Poor

27 Sep 2021

Jenny

Would never stay again. We paid a premium price for a sub standard room. The views were great and that's about it. The room hasn't been maintained nor renovated since the 80s, it was in a poor state, wasn't air conditioned and all the windows rattled most of the time with the wind. Bathrooms had mould and were in poor condition as well. We left a day early as we just couldn't cope with the window rattling noise any longer as we got no sleep. Never again.

Leisure Family

10/10

Exceptional

30 Jul 2021

Verified traveler

Princess Palm has 300 degrees of uninterrupted views of the beach, ocean, and the mountains. We were on the 10th floor and the views were wonderful.
The location is at the southern end of Palm Beach and borders on the Currumbin Creek away from the surf beach. Great for families.

Leisure Family

10/10

Exceptional

21 Jun 2021

Verified traveler

The ocean views were spectacular the apartment was spacious and had everything that a family would need

Leisure

6/10

Pleasant

23 May 2021

Verified traveler

The view is wonderful.
It soon became very clear that this unit was very tired and had not been kept up to standard. Evidence of dirt everywhere and little if any sweeping had happened.
Just the bare minimum of everything.

Leisure Partner

6/10

Pleasant

10 May 2021

Verified traveler

Property is tired, our apartment was not clean in this covid world I would have expected more, old furniture and broken tapware.

Leisure Partner

4/10

Poor

15 Apr 2021

David

Rough and dirty- beware!

The building is well situated on the beach, with great views and a really nice pool and spa. The room, however, was dirty with greasy countertops and cupboard handles, hair in kitchen and bathroom drawers, and dirty carpets. The sliding glass door to the balcony could hardly move and could not be opened by my wife and kids. The laundry room shower door had broken glass and would not slide on its track. The shower head in the other bathroom would not stay up and it was hard to take a shower. The unit has not been updated since it was built 30 years ago.

We were provided one small bar of soap for four people for three nights. Really? We had to go to Coles to buy a pack of bar soap. We were expecting unpretentious comfort with this stay, not a rough camper cabin. I do not recommend this place to anyone!

Friends_and_family Family

10/10

Exceptional

11 Apr 2021

Verified traveler

Great location with amazing views, will be back again

Leisure Family_with_children

8/10

Excellent

08 Mar 2021

Verified traveler

Room was perfectly positioned for what we wanted. Room was tired but clean. It could have had some more and newer crockery and some microwave bowls and a cover would be helpful. Staff at reception were excellent. Pool and common areas have been refurbished beautifully. Will stay there again.

Leisure Family_with_children

10/10

Exceptional

09 Feb 2021

Verified traveler

Facilities and position were great. Great view, no roads to cross to get to the beach.

Friends_and_family Family

6/10

Pleasant

07 Jan 2021

Verified traveler

The location is great, the apartment was very average, out dated 70s style, for what we paid for our stay expected more.

Leisure Family_with_children

8/10

Excellent

15 Dec 2020

deborah

Comfortable beach getaway.

Large apartment with spectacular view on right on beachfront. Overall a good stay with comfortable beds and adequately equipped. Some maintenance required such as living room fan did not turn off, shower head in ensuite not working correctly and main bedroom balcony door rattled lots in high winds.

Friends_and_family Family

8/10

Excellent

15 Oct 2020

Brenton

A bit tired in reception areas and access to rooms but the actual rooms and views and access to beach were great

Leisure Family

10/10

Exceptional

14 Oct 2020

Leo

Classic charm, and with exceptional personal warmth. From the check-in this was an awesome stay. The ocean and beach views from our room were spectacular, as we're the pool and hot tub. Everything was clean and everyone there was polite and friendly.

Leisure Partner

8/10

Excellent

26 Feb 2020

Ally

Location was fantastic! Beachfront, and close to shops. Apartment was very clean, organised and kitchen well equipped. Beds were very comfortable. The only thing that could be improved was the amount of washing detergents and linens. I stayed for 5 nights, and would have liked a change of towels and more washing detergents provided for that length of stay. Other than that, everything was great :)

Business_and_leisure Family_with_children

10/10

Exceptional

23 Feb 2020

Julie

Our room had the most beautiful view of the ocean. The two bedroom apartment we had was very spacious with a washing machine and dryer.
A little older style but very comfortable .

Leisure

10/10

Exceptional

01 Dec 2019

Verified traveler

Great location. Beach is gorgeous. Pool and outside activities excellent. Wish we could have stayed longer. Will be back

10/10

Exceptional

19 Nov 2019

Verified traveler

Was quiet and peaceful.
Close to restaurant and beach

Leisure Family

10/10

Exceptional

03 Sep 2019

Verified traveler

very helpful receptionist. roomy appartment. nicely furnished.

Friends_and_family Family

10/10

Exceptional

07 Jul 2019

Brian

The quiet life

Very friendly staff and I wanted some piece and quiet and that’s what I got The rooms are big and have lots of space and fresh air. Ideally suited my wishes

6/10

Pleasant

06 Jul 2019

Verified traveler

Great location. Close to beach and Curumbinn sanctuary.

Leisure Family

8/10

Excellent

10 Jun 2019

Verified traveler

inside the kitchen draws there was dirt and the Doona cover was dirty white marks on it and the aircon in the main bedroom didn't work properly
But we loved the place and reception was great
thank you

Leisure Family

8/10

Excellent

03 Jun 2019

Verified traveler

We love staying at Princess Palms, it has direct access to the beach & beautiful ocean views.

Leisure Family

10/10

Exceptional

15 May 2019

Michael

Relaxing Haven

Excellent location right on the beach. Pool was spotless and staff lovely.

10/10

Exceptional

08 May 2019

Verified traveler

Perfect location overlooking beach with beautiful views from lounge/ dining/ kitchen area as well as main bedroom. Also close to Currumbin Creek and Parklands/ boardwalk. Go to sleep to the soothing sounds of waves lapping the beach. Take a lovely walk on beach or along the creek, then soak in the hot spa. Simply wonderful.

Leisure Partner

8/10

Excellent

17 Apr 2019

Verified traveler

Nice views spacious and clean close to beach and shops

Leisure Family

10/10

Exceptional

17 Feb 2019

Verified traveler

Great location, with clean and well-maintained room and amenities.

Leisure Self

10/10

Exceptional

08 Feb 2019

Michelle

Magnificent

Wonder spot and spectacular views just totally awesome. The only thing that took away from the overall experience was the hard bed. Other than that could not fault. Would definitely use again

8/10

Excellent

11 Jan 2019

R

Really great view, pool was wonderful.
Room was pretty well presented, however was a bit disappointed with the cleanliness of the floor - I had to sweep within 5mins of us arriving. I was advised by reception that this was probably due to the high turnover of units that weekend.
Despite this, everything else with the room was pretty good - apart from a broken blind, which I fixed as best I could

Leisure Family_with_children

10/10

Exceptional

29 Dec 2018

Verified traveler

Brilliant location, peaceful with everything close by. We had a shabby unit 10C which really needs updating.

Leisure Family

8/10

Excellent

15 Dec 2018

Verified traveler

Really enjoyed staying at Princess Palm.... the only thing that I'd have to comment on is the size of the pool. It was quiet small for the complex size. When there were a few kids in, there wasn't much room for an adult to relax.

Leisure Partner

10/10

Exceptional

08 Dec 2018

Paul

Golden beach view

Very well appointed room overlooking beach and an easy 2 min walk to the water - could not asked for more! Decor a little dated and cleaning not quite 100% but the facilities and proximity to our friends (who live next door) was perfect for us..

Partner

8/10

Excellent

08 Nov 2018

Verified traveler

Great location and view. Facilities were good. Pool was excellent. Another roll of toilet paper would have been nice - had to buy one as only a small roll provided and no spare. Otherwise loved it!

8/10

Excellent

29 Oct 2018

K+L+R

Great location, access to beach and surrounding activities, and amenities were neat and tidy. Perfect for a small family. Apartment, and more especially the balcony area and furniture needs a good clean however.

10/10

Exceptional

25 Oct 2018

david

Fantastic room large and great view.

Partner

10/10

Exceptional

11 Oct 2018

Anne

This was a lovely unit on 5th floor. Quality and comfortable furnishings. Excellent ocean view. We could even do some whale spotting from the balcony.

10/10

Exceptional

02 Oct 2018

Verified traveler

Clean and spacious apartment.

Partner

8/10

Excellent

24 Sep 2018

Verified traveler

beachfront, close to calm and surf waters, cafes & clubs

8/10

Excellent

14 Sep 2018

Gaye

Comfortable stay near beaches

We have stayed here before and like the area as it closes to the beaches as well as shops etc.

8/10

Excellent

30 Aug 2018

Anne

Unit with a view

The view from our room was amazing. The unit was comfortable with everything we needed. Fortunately we brought our own tea bags and milk as the milk supplied was all out of date and there were only two tea bags. Also only soap was provided and no other toiletries although again we had brought our own. Overall we enjoyed our two nights and especially the great views.

Partner

10/10

Exceptional

27 Aug 2018

Verified traveler

Amazing location and wonderfully warm reception. The receptionist saw that we were from far away and moved us to a higher floor so we could enjoy the view. And we did!

10/10

Exceptional

18 Aug 2018

Leanne

Absolute Beachfront

We love it. We stay here every year. Best views and great prices. Lovely staff.

8/10

Excellent

25 Jul 2018

Verified traveler

Beautiful view and clean apartment. Was very easy at check in.

8/10

Excellent

16 Jul 2018

Sandy

Weekend away..........down from Sunshine Coast

Comfortable apartment but trying to fix things over the time there that were not working properly such as no working remotes for main TV; curtains difficult to open/close; light bulbs not working.
Glass table tops being almost invisible were a big concern as you could easily knock into them.
Missing soap holder in shower recess rather annoying.

Partner

10/10

Exceptional

18 Jun 2018

Edith

Great flat on the beach

Great stay at princess palm. The views of the beach from every room of the flat were stunning!

Partner

8/10

Excellent

04 Jun 2018

Graeme

Bang on the Ocean

Incredible position right on the surf and views up/down the coastline for kms. Great facilities ( tennis court; mini golf; spa;sauna;pool etc). Building is 36 years old and showing some wear but acceptable.

Partner

10/10

Exceptional

27 May 2018

Darian

AMAZING beach front view!!

This is my wife and I second visit to Princess, staff are awesome and friendly, and everything was clean! The ocean views were as we remember...Terrific!!

10/10

Exceptional

20 May 2018

Verified traveler

Great spot

Spacious 2 bed for a family. Close to beach parks and cafe

8/10

Excellent

19 May 2018

Verified traveler

Comfortable unit on beachfront.Pity its in airport flight path.

10/10

Exceptional

17 May 2018

Verified traveler

Location to the beach

We stayed for a week to attend a friends wedding, when we arrived to check the staff was easy to deal with and very friendly, when we arrived in our unit we were blown away by the views and the condition of the unit. Staying at Palm Beach was perfect there was lots of great food and the beach was just beautiful, I will be staying there again and would highly recommend this accommodation to everybody. the price was great too.

8/10

Excellent

04 May 2018

Lyn

Nice hotel, but no WiFi

Wonderful location, beautiful views, nice layout. Rooms need updating however and was disappointed that there was no Wifi.

Family

10/10

Exceptional

21 Apr 2018

James

Fun family holiday

We ha a lovely time. Our apartment was a little dated but modern kitchen and bathrooms and overall we had a great time.

10/10

Exceptional

02 Apr 2018

Tanya

Awesome beachfront position, great apartments and facilities..

10/10

Exceptional

04 Mar 2018

William A

A little dated, but really nice

Nice property right on the beach. Palm Beach is away from the chaos of Surfers. Nice quiet getaway.

Partner

10/10

Exceptional

05 Feb 2018

Ian

Great place amazing views

Big room with awesome views up the coast. Bed was very comfortable.

8/10

Excellent

29 Jan 2018

Verified traveler

Beautiful views

Very enjoyable, wonderful views.
Staff were very helpful.
Although unit decor is dated , it was very comfortable & roomy

10/10

Exceptional

29 Jan 2018

Gail

Beach, lagoon, pool. It's got them all.

We stayed over Xmas to be near our son in Palm Beach. Spacious and a bit dated but comfortable. Fabulous outlook from the hills of the hinterland & back out to sea. So easy to get to the beach & coffee at the reserve cafe. Well run, clean & friendly. No wi-fi - but being connected we were told. A great holiday experience for out family if all ages.

Family

8/10

Excellent

25 Jan 2018

Barbara

The Best View but Very Ordinary Building

Our room 13E was in very ordinary condition. No A/C and doesn't receive TV channels 9 & 10 and their digital cousins. Reception knew of TV problem, but didn't advise us before occupation. Kitchen was dirty, mattress protector had unknown stains! Beds were comfortable and room is quite spacious. Great views, but let down by the quality of our room (13E). Would recommend this resort as long as room air conditioned and TV working properly.

8/10

Excellent

21 Jan 2018

Paul

Great location, but no air conditioning.

Great location and modern room but I was surprised to find that there was no air conditioning which made it uncomfortable during the hot and humid days.

6/10

Pleasant

02 Jan 2018

Verified traveler

Nice hotel ovee looking the ocean with beautiful v

Had a few problems in our room . Recliner chairs missing screws .dryer didnt work.and a leaking toilet that leaked water all over the floor in main bsthroom that stunk of urine the whole time . Very discussing complained to reception staff . And they knew it was happenening but nothing got done to fix it before or while we were there.. i think we should if got a discount as they knew it was leaking before we checked in . Was not happy !

10/10

Exceptional

26 Dec 2017

jackie

Absolutely Fab!!

The best place I have stayed in ages, great view, Michelle and Gemma on reception brilliant, I can hardly wait to come back again.

10/10

Exceptional

12 Dec 2017

Sandra

Nice comfortable apartment with amazing views. Maybe a little tired in places but overall, very well equipped, very clean and we would definitely stay there again. Fairley quiet location but shops within a 10 minute walk, great beach and creek just round the corner, maybe not for you if you are not a dog lover as it's a dog friendly beach on the creek

Partner

10/10

Exceptional

02 Dec 2017

ian

Excellent location and very good rooms

Location and facilities very good. Rooms very well appointed