Name: Bay of Palms Resort
Address: 12 Coolgardie Street, Gold Coast, 4221, AU

10/10

Exceptional

20 Jul 2026

Trish

Private peaceful away from cars would def recommend and stay again.

Family

6/10

Pleasant

19 Jul 2026

Dorothy

So close to shopping mall for food and bus stop easy to get around wherever you wanted for 50 cents a trip!

Self

10/10

Exceptional

18 Jul 2026

Leann

With a late checkin the key was left for us in a safe box we were given a code to access it the room was comfortable clean and a very quite stay easy walk to shopping centre next door with all you could need rsl club short drive where we went for dinner

Partner

6/10

Pleasant

14 Jun 2026

Lucy

Positives: location to amenities. Next door to The Pines shopping centre. Free wi-fi and parking.

Negatives: very run down and grubby with a musty smell. I paid extra for a deluxe room as the photos showed a renovated modern room but it was lipstick on a pig. Very cheap, DIY feel, cosmetic changes. Both sinks dripped and had poor water pressure. I had to boil the jug to wash up as the hot water was not hot enough. The outdoor seating was covered in bird poo, inside I found a dead crusty gecko and a live cockroach in the shower.
The smell is probably what got to me most, the place had a musty old man smell, including when walking through the property to enter/exit.

The spa was broken and being worked on and the games room is so run down. Due to the large number of renters (residents) I also felt like I was intruding when walking through the complex to enter/exit. The room has VERY thin windows and as a result was quite noisy due to the room facing the loading docks of the shopping centre and the hotels car park / bins / smoking area. Cheap ready made curtains provided little privacy and the lighting layout in the living area was poor, one switch for the whole kitchen/living/dining area that was either all lit up or not all.

It served its purpose but we will not be back.

Family_with_children

4/10

Poor

21 May 2026

Colin

Room didn't seem clean despite the smell of floor cleaner. Ants, live and dead, kept dropping on the bed from a non-working light socket above the bed. Had to move the bed to other part of the room to allow us to sleep. Resort was noisy, with a group in the picnic area below our room. For all these issues, we could not report any of these due to very limited hours over the weekend that the reception was open.

Partner

10/10

Exceptional

10 May 2026

Monica

Shops very handy

Partner

8/10

Excellent

28 Apr 2026

bruce

location was good ..shops and bus terminal right there ..easy access to all the things i needed ..all good from my point of view

Self

6/10

Pleasant

25 Apr 2026

Luke

It was ok, but over priced

Partner

8/10

Excellent

15 Apr 2026

Thi

Clean room, comfy beds. Overall pretty decent. Would recommend 👍

10/10

Exceptional

11 Apr 2026

Suzanne

Close to shops & transport. Permanent residents were very friendly and helpful.

8/10

Excellent

07 Apr 2026

Steven

Great location, next to a big shopping mall. However the rooms are old. You can see through the light on the door adjacent to the other room. Can hear the conversation etc.

Partner

10/10

Exceptional

05 Apr 2026

Siyao

Kayak on the lake is beautiful and enjoyable! I also like its swimming pool, table tennis. Also like its next door shopping mall. Not expensive like other hotels, but I and my family had all of the fun. Appreciate so much ! Siyao Sun

Family_with_children

10/10

Exceptional

27 Mar 2026

Rachael

Nice place

Partner

8/10

Excellent

15 Mar 2026

Bradford

Clean room and facilities

8/10

Excellent

25 Jan 2026

Roger

Friendly staff

Business

4/10

Poor

21 Jan 2026

Michelle

The paradise scene was set as we drove into the ‘Bay of Palms “resort”’ carpark to be greeted by a shopping trolley partially in front of our car park spot and next to a rusted-out hatchback with flat tyres and patinated grime. We wheeled our suitcases along a buckled path past some discarded items and a range of old outdoor items. Upon ascending, we noticed the resort didn't get round to installing yellow hazard signs for the rusted-out iron framework exposed by eroded concrete. Having survived the climb from treading lightly, we were greeted with an aroma of ‘eau de ashtrays’ emanating from first apartment. As we reached our apartment we noticed the splendid views over the lake. Opening the loose and rickety “security” sliding door of our apartment revealed a basic but clean kitchen and living space. Sure, there were stains on the couch, and dining chairs were less inviting than a park bench, but it was tolerable to understand that we weren’t at Sofitel. Bedroom was simple and clean, until the small cockroach revealed itself. The high point was savoured for the bathroom, but we couldn’t decide. Would it be the mint green hue chrome toilet holder developed from coarse oxidisation? Would it be the plastic toilet cistern that is now browning and peeling after serving many years of its labour-intensive service? Could it be the poor shower screen fliction of deeply ingrained brown stains near the base. We think the ‘piece de resistance’ was the hole punched

10/10

Exceptional

19 Jan 2026

Mei Yu

Nice

2/10

Poor

16 Jan 2026

Phillip

It was a a joying room the remote from the other
Operated my light and fan fan in high speed all night light coming on had no sleep requested
Return of money or a free night it was not a good night still not come back to me today

10/10

Exceptional

12 Jan 2026

Patricia

Clean room, easy after hours checkin

Leisure Self

6/10

Pleasant

10 Jan 2026

Angela

enjoyed the pool

Leisure Family

10/10

Exceptional

02 Jan 2026

Debbie

Room was clean and ample room for
The two of us . Lovely spot looking at the lake and quiet .

Leisure Partner

6/10

Pleasant

28 Dec 2025

Cassy

Was perfectly fine for the price, nothing fancy, tired but clean

Business Self

10/10

Exceptional

17 Dec 2025

Gail

Room very clean. The staff very helpful & friendly, & the setting & location fantastic. Very quiet, lovely canal more the size of a lake, with many black swans, ducks etc, lovely gardens & swimming pool. Supermarket just around the corner. A ledge for soap & shampoo in the shower was the only thing we would add.

Leisure Friends

10/10

Exceptional

07 Dec 2025

Peter

The bloke at reception was very helpful and accommodating. Let us in a bit early as we had to get ready and go to a wedding. Found the pillow I left behind when I made him aware. Good service.

Leisure Partner

8/10

Excellent

01 Dec 2025

Deborah

Clean room. Quiet resort with friendly staff.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Peter

Clean quiet room

8/10

Excellent

24 Nov 2025

Michael

Clean room and good Air conditioning Could use some comfortable chairs of small couch

Leisure Partner

10/10

Exceptional

22 Nov 2025

Ben

Awesome location, really friendly staff highly recommended

10/10

Exceptional

19 Nov 2025

Lynette

New manager great!!

Leisure Family

6/10

Pleasant

17 Nov 2025

Joanne

When we arrived to check in, someone was parked in the spot allocated to us. When we questioned this, we were told just to park next to them, which was a residents only park. The TV had no signal so we couldn’t watch anything. We tried to hook up the wifi a number of times to watch Netflix and the wifi information wouldn’t work. They left the tiniest tube of shower gel and shampoo for two people for two nights. I used it up in my first shower. They also supplied 1 tiny cake of soap. Went to go and see reception to ask about wifi and for some more shower gel but it was closed. On a positive, it is close to the local shopping centre which is just a small walk across the road. The pool looked very inviting as well.

Business_and_leisure Partner

10/10

Exceptional

15 Nov 2025

Nicola

Clean & fresh

10/10

Exceptional

25 Oct 2025

Cousins

Reception staff very friendly and full of good information on things to see and places to go all over the Gold Coast. The premises were clean, tidy, and quieter than expected.

We will certainly stay here again!

6/10

Pleasant

08 Oct 2025

Bianca

We could hear everything from the room next door so loud and clear : (

10/10

Exceptional

26 Sep 2025

Jacquelyn

Close to airport, easy walk to beach and handy shops next door!

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Lyn

Loved our lake view but the grounds are in need of some care. I’m sure the lovely new managers will look after this but they have a big job on their hands. Would definitely stay there again

8/10

Excellent

22 Aug 2025

Marlene

Conveniently close to shopping and dining, our unit was quiet though unfortunately upstairs which was not so good for us as an older couple. In fairness i had not asked for ground floor when booking. The kitchen area was well equipped though stove quite old and frig freezer full of ice.
The bed was very comfortable

Leisure Partner

8/10

Excellent

30 Jul 2025

ANGELA

Nice property close to shops and transport

Leisure

6/10

Pleasant

23 Jul 2025

Corrina

Many permanent residents, to which the complex seemed tired. Average room, okay emiuncomfortable bed

8/10

Excellent

21 Jul 2025

Karen

This property has owners of individual units. Furnishings depends on the owner. This unit did not have black out shades and the drapes were holey. This place needs an upgrade.

Leisure Self

8/10

Excellent

18 Jul 2025

Glenn

Great location near waterway canals. TV in room needs updating to smart tv. TV was quite small. We stayed in upstairs unit but for those finding steps difficult should ask for ground floor. The bed was comfortable. Only a small bar fridge in our room. The freezer section was completely full of ice and fridge badly needed defrosting. Overall our 2 night stay was good. Nice swimming pool at location for those that stay in warmer months.

Leisure Partner

10/10

Exceptional

15 Jul 2025

HENRY

The property was clean and well presented , it was ideal for my needs and thought the plug in hot plate was grate .

Business Self

8/10

Excellent

12 Jul 2025

Martin

Enjoyed our stay

Leisure Family_with_children

2/10

Poor

26 Apr 2025

Hemadri

Very dilapidated and dirty property. TV did not work and appropriate number of linens and towel were not provided for the third guest booked .

Leisure Family

8/10

Excellent

14 Apr 2025

Amanda

It's a great place to stay. The location is fantastic: near the mall, near the bus stop, near the beach. And the pool was really nice also, the beds were comfortable, we really enjoyed it. The only negative was the tiny cockroaches we found every day in our room.

Leisure Family

6/10

Pleasant

14 Apr 2025

Jacqueline

The unit has a bungalow feel to it. Little kitchen so could cook. Short walking distance to several grocery stores and shopping mall which really helped. Close to bus route to take to the beach. A bit of a tropical feel around the area with the plants and flowers. I would stay there again.

Leisure Self

10/10

Exceptional

25 Mar 2025

Daniel

Lovely stay at a resort style accommodation. Room was furnished nicely. Next to shopping centre and transport.

Leisure Partner

4/10

Poor

03 Mar 2025

Annette

No indication on website that building is 2 story with no lift. Am partially disabled so can't use stairs very well and wasn't aware until arrival. Get a text to collect key on arrival from a locked box at reception (4 pm in the arvo). Below our room were picnic tables where a group of 5 loud middle aged guys were drinking heavily and smoking, even though there is no smoking on the property apart from the designated area away from the buildings. We got hold of the caretaker to request a room change, who walked right by the group on his way to our room and never said anything. There were no other rooms available and were told by the caretaker about not being able to traverse the stairs he said - oh well, you will just have to stay up here for the night and not go out. Which we did and had to put up with the 5 boisterous and inebriated men who had the 2 rooms beside us. One of which came to our room at 9 the next morning still drunk and with a can in his hand, knocked on the door and when opened said to my partner - what did you say? My partner said, what do you want? Reply was - I thought you were talking to me. We packed our stuff and went to reception to say we were finding alternative accommodation. No apology no offer of assistance and they still charged for the extra night.

Leisure Partner

10/10

Exceptional

30 Jan 2025

Cassandra

Family stay Great location

Great location close to shopping centre. Clean rooms and great pool

Friends_and_family Family

8/10

Excellent

21 Jan 2025

Sue

It was easy walking distance from car to unit. It was a 2 min walk to the local shopping centre. I found the decor to be on trend and restful. I have previously stayed here at Bay of Palms.

Leisure Self

8/10

Excellent

18 Jan 2025

Tara

Beautiful quiet spot across from the lake. Friendly people.

Leisure Family

10/10

Exceptional

12 Jan 2025

Colin

Stay here regularly, great value for money and wonderful location.

Leisure Family

4/10

Poor

07 Jan 2025

Mazed

The unit does not have any aircon in the bedroom. No shampoos and room service. Only soaps were provided for three days. As per requirement, I also had to clean the dishes before checkout, which I never experienced at any other accommodation.

Leisure Family

10/10

Exceptional

05 Jan 2025

Maria

The air con was great and it was located very close to the \"The Pines\" shopping centre - No need to drive.

Leisure Family

8/10

Excellent

05 Jan 2025

Diane

Lovely property on the water with a beautiful view. Our room was an adjoining one and we could hear the people staying in the next room through the adjoining door which was a little annoying. Room had been cleaned but had hair and cobwebs on the floor in the bedroom near the bedside table.

Leisure Partner

10/10

Exceptional

09 Dec 2024

Jeanette

The unit was very clean and tidy.Plenty of hot water and the bed was comfortable.

Leisure Partner

6/10

Pleasant

29 Nov 2024

Darryl

The bed was comfy and the furniture was nice, can't say much for the permanent resident next door. He kept making alot of noise and had the TV up loud. Won't be staying again

Leisure Partner

10/10

Exceptional

20 Nov 2024

Nick

Very friendly lady at reception. No fuss and easy to deal with. Thank u.

8/10

Excellent

03 Nov 2024

Juanita

Enjoyed my stay lots of hills and beaches to walk.

Leisure Self

10/10

Exceptional

30 Oct 2024

Dr Lilly

Truly wish we could have stayed here forever had the nicest damn swim in the creek in front this morning f3el 1 million dollars shall lpok forward to returning

Partner

8/10

Excellent

12 Oct 2024

Markus

We where happy!

Business_and_leisure Partner

10/10

Exceptional

12 Oct 2024

Gemma

Beautiful rooms very friendly people

8/10

Excellent

10 Oct 2024

Garry

Enjoyable stay

2/10

Poor

08 Oct 2024

Sylvia

Booked & paid for 2 bedroom unit for 3 adults & 2 kids, was given a 1 bedroom & told first that I'd be given a full refund & find somewhere else. Was eventually given another single room away from other single room but we had to move the next day. Rooms were so dated and in disrepair - the door were tricky to lock & unlock hard to open. The towel rack fell off and the aircon control fell off during the night. The showers were mouldy along the edges from age & no toilet brush in toilet. The location was amazing though lakefront and right next door to shopping mall.

Leisure Family_with_children

10/10

Exceptional

28 Sep 2024

Cindy

Lakeside view, quiet and comfortable.

Leisure Family

8/10

Excellent

25 Sep 2024

Kristy

Make sure that you check prior the bedding configuration, our booking was for a deluxe suite should’ve been a sofa double bed and a double bed, I had to make do with sleeping on the couch which luckily was so comfortable but what if it had been 4 adults as the booking was supposed to be. Overnight onsite manager is unhelpful and arrogant,So beware if you need help after hours - lovely lady at the desk. All in all beautiful spot, quiet, and clean

8/10

Excellent

14 Sep 2024

Celeste

Overall decent place to sleep for a couple of nights. Beds are comfy, shower is hot and good water pressure. Walls in adjoining rooms very thin and can hear everything.

Leisure Family_with_children

10/10

Exceptional

12 Jul 2024

Elliot

Better than expected

Leisure Partner

8/10

Excellent

03 Jul 2024

Janine

The location was very nice.

Leisure Partner

10/10

Exceptional

28 Jun 2024

Verified traveler

Comfortable accommodation

Comfortable, spacious accommodation. Well situated with restaurants, grocery and general shopping all within walking distance.

Partner

4/10

Poor

24 Jun 2024

Dorothy

Could hear every word and noise from next door unit .. person next door chain smoked and coughed most of the night so we got very little sleep . toaster and kettle had to be plugged into power point about 6 inches under air conditioner .. no shampoo or conditioner .. satchet to wash one lot of dishes only
Would not recommend 🙁

Leisure Partner

8/10

Excellent

09 Jun 2024

Joedine

This property is a lovely place to stay.Staff are lovely.Bed was very comfortable.

6/10

Pleasant

06 Jun 2024

Jennifer

Property clean and quiet. Kitchen has only bare essentials, no chopping board, one serrated knife was very blunt, coffee mugs very small.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Bec

Clean, quiet and easy to reach and make changes to reservations. Polite and efficient front desk.

Leisure Partner

4/10

Poor

26 May 2024

Margaret

We stayed 3 nights, The first night the power went off in adjoining unit, the power box was in our room so they had to come in to our room to get at the power box. There was a locked door between the two rooms that allowed light to shine into our room from the other room at night, plus it was noisy.The room itself was unclean. The bathroom vanity was water damaged and tiles missing. At night cochroaches and out from wall and under vanity and tan around the floor. The kitchen bench also had cockroaches on it when we came home at night. We got 1 set of towels for 3 nights didn’t see any staff to request more, The bed was uncomfortable and found bug in bed on last day. The water view was nice and outsides were ok definitely wouldn’t recommend.

Leisure Partner

10/10

Exceptional

26 May 2024

Gregory

Was great value for the price. Room was clean. Everything worked. Had everything I needed for a 2 day stay. Close to shops and restaurants. Sure the place is a bit dated but was value for money. Would definitely stay again.

Leisure Self

8/10

Excellent

21 May 2024

Adam

The view overlooking the lake and having bench tables near the lakes edge, where you could relax and watch the sunset was beautiful.

Business Partner

8/10

Excellent

16 May 2024

Sylvia

Very good accommodation, but don’t expect hotel or spa type service. Limited front office hours. If you book hotel room accommodation you don’t get to park under cover.

Self

10/10

Exceptional

29 Apr 2024

Danny

Awesome place to stay

10/10

Exceptional

24 Apr 2024

Susan

What a gorgeous place! We arrived in the rain at night but woke up to a view of a beautiful lake and a resort full of palms and tropical plants. Our apartment was clean and very well appointed. Would definitely go back!

Leisure Family

8/10

Excellent

19 Mar 2024

Percival

Staff, when able, were very helpful.
Our TV or Aerial Connection, had an annoying habit .of cutting out , when it rained. Which in our case was every evening..

10/10

Exceptional

18 Mar 2024

Sharon

Lovely property with a gorgeous view of the lake.
Walking distance to shops and other conveniences,
The apartment was very clean and well presented with everything you need for a quiet stay.
Will definitely stay again.

Leisure Partner

10/10

Exceptional

16 Mar 2024

Karolina

Beautiful surroundings, a real Bay of Palms! Pity I have not seen a receptionist. Nonetheless, communication re check in was very friendly and efficient. Thank you!

Business_and_leisure Self

6/10

Pleasant

15 Feb 2024

Debra

Unit we stayed in was tired and needed some maintenance. There was a water leak in the water main water running all the time unless water turned off at the main. The air conditioner water drained into the vanity basin in the bathroom. You couldn’t leave anything on the basin as it would get wet.

Leisure Partner

10/10

Exceptional

10 Feb 2024

Yvonne

Very convenient for our needs.

Leisure Partner

8/10

Excellent

30 Jan 2024

Lynette

Bathroom/Toilet door wouldn't shut.

Leisure Partner

8/10

Excellent

23 Jan 2024

Wendy

Main bed very comfortable. Trundle beds for teenagers very uncomfortable. Springs were damaged- like sleeping on a hammock. Good air conditioning, perfect for a few nights. Not enough cutlery for 4 people- missing a fork, no chopping board. Close to shops. Great walk around the lake.

Leisure

8/10

Excellent

13 Jan 2024

Sonia

Property was suitable for our needs. New kitchenette and clean. Close to everything.

Business_and_leisure Partner

8/10

Excellent

09 Jan 2024

Alan

This is a tired resort that delivers all the basic services at an acceptable level. It met our requirements for the time we stayed.

Leisure Family

2/10

Poor

26 Dec 2023

Andy

next door was very noisy all night and room stuck like cigarettes, did not get any sleep :(

Leisure Family_with_children

8/10

Excellent

06 Dec 2023

Katrina

loved the lake view, nice and tidy unit.

Leisure Partner

8/10

Excellent

24 Nov 2023

Simon

TV was limited could probably do with a bathroom update

10/10

Exceptional

23 Nov 2023

Lawrence

Very quiet, clean and friendly people.
Access to shopping, dining and transport at walking distance.

Leisure Self

8/10

Excellent

20 Nov 2023

Scott

Everything went smoothly from booking up to check in .

Leisure Self

8/10

Excellent

09 Nov 2023

Glenys

Everything was provided for a short stay and the linen was crisp white and the queen mattress was very comfortable

10/10

Exceptional

31 Oct 2023

Sharon

Excellent property for a very reasonable price. Nice clean rooms with lots of space.

Leisure Family_with_children

10/10

Exceptional

26 Oct 2023

Tracey

Good place

Booked for my dad to stay so he could see us all. Was good he likes to stay here.

Self

2/10

Poor

25 Oct 2023

Tracey

Uncomfortable Lake Side view

Had the worst unit in the resort. Bed was so uncomfortable, couch was horrible to sit on, dining chairs were hard. Bathroom was disgusting and the whole place needed a good clean including curtains and flywire screens.
Swans come up to your door and poop all over the door way and are a nuisance. Paid extra for lake side view and got the worst unit.

Partner

8/10

Excellent

25 Oct 2023

Yvonne

Family trip

Great location and comfortable.
Need to update some details as no bar facilities for a long time apparently so that was disappointing. We had multiple rooms, views were great.

Friends_and_family Family

6/10

Pleasant

21 Oct 2023

Donna

We got the room right next to Laundry and was quite noisy plus walls were quite thin so could hear next door neighbours too!! (could hear crystal clear someone going to toilet at night)
Bathroom could do with a good scrub - not nicest room but cheap (had someone else stay here and there room was a million times nicer/better - we must’ve got worst room even though I’m sure we paid more for a nice lake view room)

Leisure Partner

8/10

Excellent

16 Oct 2023

Bradley

Convenient ..rooms next door noisy not enough sound proofing

Leisure Family_with_children