Name: Armada Avenue Hotel (EX Armada Bluebay Hotel)
Address: Armada Tower 2, Jumeirah Lake Towers, Cluster P, Dubai, 0, AE

8/10

Excellent

14 Apr 2026

Esdras

Room clean. Requesting an iron was a process.

Self

2/10

Poor

03 Feb 2026

Sunny

Complete nightmare! Worst hotel ever!

Leisure

2/10

Poor

04 Jan 2026

David

Very bad experience

4/10

Poor

19 Dec 2025

Scott

In 2025 and in Dubai you would expect a hotel room to have USB integrated ports and this didn’t. Also never I had my room checked before I could check out?

Business

4/10

Poor

28 Nov 2025

Jack

The breakfast was poor, everything was over baked and I ended up opting for eating elsewhere.

Cleanliness is not at even a medium standard, the room I had was unclean, the bath leaked, and there was cigarette butts left on my balcony for the entirety of my two week stay, and they weren’t mine.

I visit Dubai often and I know that standards are higher than this. Especially for the amount of stars this hotel has.

Business_and_leisure Self

2/10

Poor

27 Nov 2025

Mudassar

Scammers didn’t refund my deposit said it’s done come back to uk still pending and after 30 days the payment cleared and they didn’t refund. Stay well away from this hotel.

2/10

Poor

19 Nov 2025

Ziad

Refused to make up the room in the morning because I was checking out later that day!

Business Self

10/10

Exceptional

17 Nov 2025

Wajid

Everything went well, Nice clean rooms

2/10

Poor

07 Nov 2025

Jacinta Joy

If I could give this place zero stars, I would. Wiped my face with an excrement stained towel, the room was dust-covered, filthy and had zero toiletries. Walls were thin and I couldn't sleep because I could hear the lift the entire night. Breakfast felt like a refugee camp's. I didn't use the gym because of rust on the broken equipment. I went with a large group that had similar experiences. One noticed that the laundry bag in her rooom was reused. All commented on poor housekeeping.

10/10

Exceptional

05 Nov 2025

Eyad

Don’t like it bad food and far away

Business

10/10

Exceptional

03 Nov 2025

Sokol

Clean n. Very good

Partner

10/10

Exceptional

01 Nov 2025

Ghassan

Ali at the reception very helpful

Leisure Family

8/10

Excellent

31 Oct 2025

Rahul

Ok

10/10

Exceptional

14 Oct 2025

chris

Great place close to station. Clean modern room.

Friends_and_family Family

8/10

Excellent

30 Jul 2025

Obaid

Hotel is good. Only issue it that its far from Dubai Marina. By walking it's 20 mins from Marina while by driving its 7km.

Leisure Friends

10/10

Exceptional

01 Jul 2025

MUHAMMAD ABDUL

Fantastic stay for 2 . Mini fridge, clean kettle, bedding, toilet, bath tub, iron and ironing board, hair dryer, seating area, air con very cold also has heat option. Sobha metro station 10min walk if you walk through marina which is on Carrefour exit. Sobha walkable bridge open 24 hours 7 days a week to cross over to JBR or adventure using public transport. Very safe to walk and explore all the neighbouring clusters where road crossing walkable overhead bridges are available also open 24hrs 7 days a week.

Leisure Partner

10/10

Exceptional

07 Jun 2025

Nicolette

Great location, helpful staff, perfect for our family trip!

Leisure Family_with_children

2/10

Poor

29 Apr 2025

ISSA

very bad

Business Self

8/10

Excellent

01 Mar 2025

Nazaret

It was good in general

Business

8/10

Excellent

21 Jan 2025

shakira Sarah

Not a terrible place to stay, nothing extremely bad about the hotel in general it’s spacious nice and safe etc. however, had to keep calling to ask for toilet roll and towels etc as they were not putting enough in the rooms, they also don’t change the bedding to fresh bedding everytime they clean… you have to ask for them to put fresh bedding on. The shower is not very warm or nice to shower in as the pressure is not good. The staff are friendly and welcoming, it’s about a 40 minute walk to the JBR which we did not mind as it was a nice walk and we got used to it straight away.

Leisure Partner

2/10

Poor

07 Dec 2024

Moayad

JLT area is the best
But this hotel is the worst ever, i will never repeat this experience

Self

6/10

Pleasant

30 Nov 2024

Dougal

The rooms are dated but value for money. Only one towel per day. Had to ask for floor matt & hand towel.. The area is lacking in Europeon type restaurants.

Leisure Self

6/10

Pleasant

03 Nov 2024

John

Aging hotel. Skimp on towels, dirty windows

Leisure

6/10

Pleasant

28 Jun 2024

Naaz

for 60 dollars a day, this was a great hotel in the heart of JLT Dubai

Leisure Family

8/10

Excellent

04 May 2024

Adnan

Area is nice walkable distance to Dubai Marina ,

Leisure Family_with_children

4/10

Poor

19 Jan 2024

Artur

The staff was kind, and we were allowed to have a late checkout - that was very kind.

When it comes to the negatives: many times the water in the shower was not even warm, it was not pleasant at all. One time we've called the reception to ask about that, but we've only been informed the hot water is not available during the night..

Moreover, despite of having 2 people in the room, the staff was leaving only 1 - each night we did have to call and ask for another one.

Also, it's either the windows are not entirely noise proof or it is impossible to properly close them, because we were hearing noises coming from the street during the night.

Leisure Partner

10/10

Exceptional

26 Nov 2023

Lawrence

Great Value. Views from 35 floor to die for. Plenty of restaurants right in area. Easy walk to Metro. Even an onsite pub with cold beer:) Highly recommend.

Leisure Partner

2/10

Poor

26 Oct 2023

bronco

The hotel is a joke, its maximum 2 stars hotel certainly not 4. THERE IS NO MANAGER ON DUTY!!!? at any time. I had severe allergic reaction I had to call a Dr. The security came into my room to stop Dr who was already in to examine me was stopped from helping me!!! I did not allow security Blaise or whoever he is to enter my room, and I did allow the dr but he was inside of my room!!! Why do they care who is going to visit me in the room I pay!? Its ridiculous creepy CREEPY place. I had to change the room 2x, first they put me into a noisy room after I had 15hour plane trip. When I requested change I got the room that stinks on tobacco. After I got sick and When I called a dr they harassed me and didnt let dr examine me.
They turned off the intercom in my room or it didnt work. When I requested for several times to speak with Manager on duty there was no manager. Its poorly run place and needs new management! I will never go there I was about to call my embassy and police.
Elevators take forever to get in.
After the harassment I experienced with not being able to see dr after I got sick in there probably from all the tobacco stink I left the hotel immediately. I have never been in more creepier place than this!
They didnt even refund me for leaving earlier. And I was not able to speak with any manager there. Disaster

Leisure

10/10

Exceptional

24 May 2023

Stephen

Great location with easy onsite parking. Superb friendly staff and room cleaned every day. Great room service too when the bar was closed at no extra charge. Superb price for our room too. I’ve stayed at different hotels in Dubai but will stay again here when I return later this summer! Thanks to everyone!

Leisure Partner

10/10

Exceptional

13 May 2023

Odmaa

Condition, environmental

Business Family

6/10

Pleasant

13 Mar 2023

Mike

The gym equipment was in terrible state of repair mostly broken and unusable. The external signage promoting the hotel in similar shoddy state. Room was pretty smelly suspect smokers allowed when non-smoking room requested. Only one single towel in bathroom made it feel like a very basic substandard experience. Check in was poor - receptionist couldn’t find my reservation (it was 3am) - eventually did! But said the double room I booked was not available. So overall not my first choice of hotel and would look else where next trip. I would rate it a 2 out of 10 experience.

Business_and_leisure Self

6/10

Pleasant

11 Mar 2023

Mike

Pretty much all the equipment in the gym is broken or not functioning. Room smelled of smoke even though requested a non smoking room. Only supplied a single towel even though booked for two people.

Business Partner

4/10

Poor

28 Feb 2023

Asha

This hotel was unresponsive in trying to resolve our issue with the cold water in the suite. They kept sending a technician to turn the water on and off - each tech said there is a problem with a valve for the hot water in the room. No one moved us or provided any fruitful effort. We had to take cold showers for a week.

This has been really frustrating. My husband spoke with the property manager multiple times and front desk.

To rectify this issue, I request a partial refund for 2 nights. It was extremely unbearable and not a proper hotel accommodation.

Leisure Partner

10/10

Exceptional

19 Feb 2023

Alex

JLT is a great place, lovely environment and views from the balcony rooms. Easy access by car with plenty of parking. It is also only a short walk into the marina. I’ve stayed in the armada towers 4 times and I would stay there again next time I’m in Dubai

Leisure Partner

10/10

Exceptional

04 Jan 2023

Johnny

I really enjoyed my stay. I was alone but felt welcomed in the bar by the bartender that night. I wish I could recall his name off the top of my head. Let's just say, quality service and very entertaining. The whole staff there were great but the Bartender was by far the best.

Leisure Self

10/10

Exceptional

28 Oct 2022

hussein

Good

Business Self

6/10

Pleasant

12 Jul 2022

Ali

They asked me 75 dirham for Vat which it was included in my payments

Leisure Self

8/10

Excellent

19 Apr 2022

Marianna

I stayed there dozen times. Convinient location, worth its money, metro, cafes, beach, supermarkets are nearby

Business_and_leisure Self

4/10

Poor

05 Mar 2022

Nabih

unfriendly staff. Rooms and building not well maintained.

Good area everything close nearby

Leisure Self

8/10

Excellent

20 Feb 2022

Marianna

Worth for its money

Business_and_leisure Friends

8/10

Excellent

10 Jan 2022

Marianna

Convinient location, close to metro, beach, marina mall, marina and lots of cafes. CleAn. Helpful staff. Comfortable room. Good breakfast.

Business_and_leisure Self

6/10

Pleasant

23 Nov 2021

Graham

Disappointed, rooms need updating , bathrooms not good , broken taps , sockets not working , constant problem with towels and other room items , kettle but no cups etc . Been there 3 times got worse every year . Will not be going back again

Leisure Partner

2/10

Poor

31 Oct 2021

Abeselom

No room service and room was dirty

Leisure Partner

2/10

Poor

01 Mar 2021

Verified traveler

Room was not properly cleaned. Curtains had big stains on them, dust on tables and tissue boxes. Asked receptionist to change our room and she said she would email house keeping about it and I never heard back from them. Walls of rooms were son thin, If you watch tv or use cell phone or talk to someone in one room the people in next room would be disturbed. Worst experience, would never stay again or recommend anyone else.

Leisure Family

10/10

Exceptional

20 Jan 2021

DILAWAR KHAN

Lovely hotel with lovely View and nice staff , hope to come back at the same place again

Business Family

10/10

Exceptional

17 Jun 2020

Jopay

I like the style of the room and the view and its really affordable.
And also the amenities

Friends_and_family Partner

8/10

Excellent

02 Jun 2020

Verified traveler

Very good

Partner

2/10

Poor

02 Jun 2020

Verified traveler

Reception staff not friendly and very abrupt when asking some basic questions...

Business Self

10/10

Exceptional

14 Mar 2020

Verified traveler

Amazing property for the price. Window in the bathroom with great view.

Leisure Partner

4/10

Poor

26 Feb 2020

Verified traveler

I didn't like that, there was no kettle until we asked for one. No descent milk. No iron and ironing board, until asked for one. Iron was broken and dangerous. Had to replace it. Could not close sliding door on cupboard. Hand rail im bathroom loose. Bath was too high to get in and out of. Towel rail was rusty and loose. Breakfast buffet was good. But probably won't be staying there next time.

Business Family

4/10

Poor

21 Feb 2020

Verified traveler

elevators too slow to arrive
house keeping bad.....

Business Self

6/10

Pleasant

19 Feb 2020

Verified traveler

The price was convenient for the night I booked but they charged me more than the night price just for early check in. In addition to that the location is not easy to reach.

Business Partner

6/10

Pleasant

05 Feb 2020

James

Nice apartment building, very nice staff always friendly and happy to help. The problems were the shower head was broken but replaced quickly but there is very little hot water in the building you have to time it right otherwise you get cold showers after other people in the building have used the hot water

Leisure Friends

4/10

Poor

17 Jan 2020

Verified traveler

Upon checkin I got to my room and there was only one towel

No mini bar (despite taking a deposit payment from my card)

I had no kettle Despite cups, tea & coffee etc... So I asked for a kettle to be brought up... it was delivered timely...and didn’t work.so requested another - again delivered fast... that one didn’t work either

I gave up on a hot drink at that point

Next day I needed to iron a shirt for a dinner meeting... requested an Iron & Board..... worlds oldest iron & board turn up - then seems to be a rusty part and the iron drips rust water all over my shirt - disaster

It was cheap but all the above plus the fact the room decor is very very tired and is def go to a holiday inn or even premier inn over this next time

Business Self

8/10

Excellent

09 Jan 2020

Andreas

Fair

Hotel is not bad at all but there are some points to improve:
Elevators are too slow, balcony in my room was not clean and although breakfast was good it was not as good as at some other hotels at the same price level

Friends_and_family Friends

10/10

Exceptional

28 Dec 2019

Verified traveler

The location was great and I could walk to the Dubai marina or to the JBR promenade.

Leisure Self

6/10

Pleasant

20 Dec 2019

narendra

Room was nice but overall service was not. Lunch buffet was advertised at A49 but at the lunch room staff wanted a55. They did not honor their own pricing.
We did not eat at the hotel.

Partner

4/10

Poor

28 Nov 2019

Verified traveler

Service levels being very poor. Housekeeping is lacking. We can have other good branded good in the same area.
Would not be opting to stay again.

Business Partner

8/10

Excellent

26 Nov 2019

Verified traveler

2nd visit there , good location, rooms good . Amenities good . Still a problem with water pressure and temperature in bathroom , no cold in taps , brushing teeth in warm water unpleasant. Apart from that all good

Leisure Partner

2/10

Poor

17 Nov 2019

Ravi

Not wort for the money

Friends_and_family Family

2/10

Poor

13 Nov 2019

Verified traveler

If I could I would rate this hotel in a minus. The rooms were broken and dirty, the staff wasn’t interested in rectifying the problems, Expedia staff were just as unhelpful. Ruined the entire trip and even as a gold member i don’t think I will be using Expedia again. Worst hotel to pick, worst customer service experienced and just wasn’t a nice experience.

Leisure Friends

6/10

Pleasant

05 Nov 2019

Verified traveler

The property appears to have gone downhill . I stayed at the hotel 3 years ago and was happy with my stay however this time there are a number of issues with the hotel;
1 person at the desk to check in
Room not available upon arrival
Unable to make any charges to the room
Taxes to be paid upfront
Hairdryer works for 10 seconds then cuts out for 5 minutes.. we complained about this numerous times and was told this was how the hairdryer is set up! In the end the hotel staff brought us a hairdryer which you can plug in, after 2 uses this blew out so we had to get another replacement.
Long wait for the lifts
The hotel appears to be poorly managed

Leisure Friends

4/10

Poor

24 Oct 2019

Emilbek

The gym is in horrible condition. Three of four treadmills are not working properly. Leather on most of benches is

Business

6/10

Pleasant

21 Oct 2019

Verified traveler

Needs refurbishing

The hotel is outdated.

Business

8/10

Excellent

14 Sep 2019

Kenneth

Great location but service and ambiance needs an u

The place can use an upgrade as the building seems old. The
Walls are NOT sounded proof, hence you can hear your neighbors. I found the staff at the reception not welcoming at all. They need to be bettered train- especially in the hospitality industry.
The location was great for us.

Business

6/10

Pleasant

10 Sep 2019

Salla

Good for the low price

Good and pleasant staff but nothing extraordinary. Pool was hot and definitely not cooled. Gym’s most of the machines were broken or not in the best condition. Only two water bottles were provided by the hotel during our whole stay so during roomservice new bottles were not provided.Clean and neat room with a nice city view. Hotel was nice and pretty but the hospitality of the staff and comfort wasn’t anything great

Partner

4/10

Poor

24 Jul 2019

Nithin

We had booked for a one night stay, the room given to us had the balcony doors slightly open, due to which we couldnt operate the A/C, Room service fixed that for us.

Shower bib was broken, water was gushing out anywhere, had a tiring night so didnt bother to complain then.

Reception attendant kept us waiting before booking process by engaging in meaningless conversation with another customer even though there was another hotel staff involved in the conversation.

bed sheets felt like cheap plastic/Synthetic, but not too uncomfortable.

Overall cleanliness was good, Room service was good and prompt.

Partner

8/10

Excellent

08 May 2019

Verified traveler

Beautiful view from the 35th floor

The 35th floor had a beautiful view. Almost unreal. The bed is really comfortable. Overall it was an amazing stay. The decor of the room is a bit outdated but it is still comfortable.

Partner

2/10

Poor

28 Apr 2019

Verified traveler

What a very bad hotel. Since you step in you feel careless and complete unprofessionalism.

Business Self

4/10

Poor

12 Apr 2019

William

A big disappointment.

This hotel in Jumeirah Lake Towers may be value for money, but it is tired before it's time! I stayed for over two weeks, and experienced it all. Broken chairs in the room, filthy and heavily stained carpets, phones that didn't work, pretty abysmal housekeeping services. Things like towels and pillows were not fully replaced, bed linen was not changed often enough, windows left smeared and dirty, curtains not properly fitted. This hotel really needs to raise it's game, although it has to be said that the staff seem cheerful and to be doing their best - it's just that their best is not nearly good enough!

10/10

Exceptional

08 Apr 2019

Reham

Very friendly and helpful staff. Very clean rooms. Ask for nermine in guest relations and karim in front office. So helpful and great hospitality.

Business_and_leisure Self

4/10

Poor

02 Apr 2019

Thomas

Avoid this hotel

Hotel and rooms were in poor condition as was the pool area. Staff not great in communication. No free water, not the room that was purchased.

6/10

Pleasant

01 Apr 2019

claire

just ok

the hotel was ok, that's all I can say. I booked a king room and got a twin they said they would put the beds together for me. 3 days later still wasn't done and got sick of asking. the wardrobe wouldn't open it was off the hinges again wasn't fixed. room nice size though and quiet. breakfast a disaster, after the 2nd day didn't bother going down. I know everyone says the same but the lift situation is a joke, it takes forever and when it turns up it's packed. was on 16th floor and just took the stairs. pool was nice, plenty of towels and loungers and there was a nice bar. is it a 4 star, no way, will I be back, no way.

10/10

Exceptional

27 Mar 2019

Richard

One night stopover.

No complaints at all.

Partner

8/10

Excellent

26 Mar 2019

Verified traveler

I paid extra for a junior suite and requested twin bed in it, this request was confirmed for me after payment. But when I got to the hotel I was told this wasn’t possible only kize size was available in that room. As this didn’t suit I had to down grade to the superior room that could offer me the twin beds. The hotel added breakfast to my stay for my inconvenience. hotel was in a central location

Friends_and_family Family

2/10

Poor

25 Mar 2019

Verified traveler

I needed a hotel near the marina and the beach Although this hotel is quite close to both there was no mention that you could not access either without a considerable drive or walk

It is a 25 minute walk to the beach and a 20 minute drive due to the pathetic infrastructure of Dubai but the hotel claims to be within 3km
The roads are hopeless and no thought to visitors or pedestrians

8/10

Excellent

21 Mar 2019

Verified traveler

It was close to where my daughter lives which was useful for meeting up. The basin's plug hole was damaged making it difficult to use the sink for washing.

Friends_and_family Family

8/10

Excellent

08 Mar 2019

Mohamed

I stayed for 1 night but i love to stay again. Nice and clean room, kind of easy parking, friendly staff and comfy bed. Limited tv channels. Overall, i recommend it.

Friends

8/10

Excellent

27 Feb 2019

Verified traveler

Located in premier spot for beach and metro access
Overall - management need to institute a means to identify the need to correct small maintenance requirements, i.e. loose dispensing fixtures in bathroom, door safety chain attachment. etc.

Business Self

4/10

Poor

26 Feb 2019

Mike

Some of the worst service I’ve ever encountered in 30 years of service. Utterly incompetent check in experience (waited in line nearly an hour) with just receptionist one. Rude security guard and we were initially given a twin room when we had booked a king room. The room only had one bath towel despite us repeatedly asking for another and it was like Stevie Wonder had done the decorating.

In addition the shower had cold water, the spa was only for women, and the pool bar was never open. Apart from that it was average at best.

Leisure Partner

10/10

Exceptional

26 Feb 2019

Verified traveler

It was amazing and lovely stay with Emirates Grand hotel apartment. Thank you guys... you’re all amazing company

Business Self

6/10

Pleasant

24 Feb 2019

Susan

Rooms need upgrding

The room was tired and dusty, it could do with a good makeover, sliding wardrobe door was hanging off, stains on quilt cover, beds not changed. Doors on units and large doors need a good clean. Not impressed, have stayed here before but would not stay again.

Partner

4/10

Poor

23 Feb 2019

Verified traveler

I liked the pool and the restaurants at the ground floor.

I didn’t like the customer service at all and had issues with the receptionists 2 times. I also had really noisy neighbours and had a hard time sleeping and called the reception and they did nothing about it.

Business_and_leisure Partner

8/10

Excellent

21 Feb 2019

Verified traveler

We made 3 different bookings and stayed 11 nights in total there. Staff was friendly and we felt like it’s our home. Just couple of things I would like to say as when I checked out, the front desk was quite busy and could not ask us “How was your stay?”. We were lucky to use #2422 (Junior Suit) for whole stay though the things below needs to be fixed.
•The shower water in the bedroom has problem with hot water. It gets lower temperature all of sudden and it was quite cold. (We’ve told the team though it’s not perfectly fixed.)
•The lamp in the bedroom next to the TV never worked.
•The hair dryer in the second bathroom stops working after one time use.
•Few machines in the gym weren’t working (the power was off please check)
•It would’ve been nice if any of staff could actually ring the bell when they need to walk in the room instead of just knocking then walk in because as this room was Junior Suite room, we sometimes could not hear the knock and suddenly someone was inside of the room was not really pleasant and gave us a fright(Housekeeping and Minibar)

Otherwise it was very nice stay.
•Taxies are always available.
•Close to Metro/Tram stop. (15 minutes walk)
•There’s a beautiful park behind the building.
•The bar/restaurant downstairs called Nola was very nice. Little bit expensive but great customer service.

Thank you for your service we had very lovely time in Dubai for the first time. We will come back.

Friends_and_family Friends

2/10

Poor

21 Feb 2019

Owen

Avoid!

Very outdated and is basically a nightclub with bedrooms. Noise until 4am, just don’t.

6/10

Pleasant

21 Feb 2019

kelly

Room was ok, lovely comfy bed however the bathroom was a little underwhelming, small, missing tiles handrail hanging off. also we were 'upgraded' on arrival to deluxe room which looked the same as the room i booked, no balcony which was a little disappointing.... pool area small and not enough sunbeds for the amount of guests (hotel was not busy at all ) roughly 30 beds for a huge hotel.
hotel staff seems stressed on check out, a nice convenient place to stay but not overly friendly. i wouldn't stay here again.

Partner

8/10

Excellent

20 Feb 2019

Verified traveler

This hotel was nice and we enjoyed our stay. It’s about 10-15min walk to the metro station which can be caught directly to the airport (cheaper then taxi!). It has a pool which is always busy. The room was very nice and had air conditioning

Leisure Partner

2/10

Poor

19 Feb 2019

Verified traveler

The attitude of staffs was horrific, making numerous calls for services and getting responses like we forgot was disappointing. Constant harassment of my guests was disgusting. Badging into my room by security to check the identity of my guest whose identification documents were held at the reception was inappropriate and invading.

The hotel however was same as described online, well kept, good location but management has call the attitude of staffs to other. Don’t try this place if you know na d love freedom.

Business Self

8/10

Excellent

08 Feb 2019

Verified traveler

NIt was a very nice hotel except for the weather, we couldn't go out, check in and check out was very smooth

Business_and_leisure Family

6/10

Pleasant

07 Feb 2019

Verified traveler

It was good enough but all.is worn and not in a good shape

Business Partner

6/10

Pleasant

04 Feb 2019

Ron

The hotel was in a good area for our requirements, clean, quiet and comfortable rooms. The staff on reception desk were not very attentive, being easily distracted from us by other customers demands. One at a time please should be their motto.

4/10

Poor

02 Feb 2019

Michael

Didn’t live up to the hype.

The hotel is run down and is in a not so thriving part of town. The mall is nearby but you have to Uber everywhere and those charges can add up pretty quickly. Definitely rent a car.

2/10

Poor

31 Jan 2019

Verified traveler

Stuff is rude, TV and Haur dryer didn’t work. They didn’t allow visitors.

Leisure Family

4/10

Poor

30 Jan 2019

Verified traveler

The worker don’t know what they doing most of the people I have seen having problems with their booking , room service very very slow . Over than 24 to get the shampoo ,
Very boor service quality,

Business Friends

10/10

Exceptional

28 Jan 2019

Verified traveler

Value for money. Friendly staff, Close to Marina. Clean & Quiet.

10/10

Exceptional

26 Jan 2019

Verified traveler

it Was a terrific stay in a great location close to beaches and malls

Leisure Self

4/10

Poor

23 Jan 2019

Lee

Very poor customer service.

Laundry failed to be returned so it messed up my schedule. Took 2 attempts to even get a laundry bag so I figured it would be useless even though I wrote “MUST BE SAME DAY” on the docket. Check-in took 45 mins “can’t find booking”. 4 people with same issue. Really poor customer service. Pool still closed at 0830. Don’t even replenish the water in the room. Cutting cost I guess. I must say though, the Bar staff are first class. Location is excellent for me - but it’s the worst hotel I’ve used in Dubai.

2/10

Poor

15 Jan 2019

Verified traveler

Bad experience

They had dirty sheets when we arrived,Very poor housekeeping, no shower curtains Cause the water to go all over ,every time you take a shower. Complained to the front desk never returned The call ‏.
Terrible experience with this hotel

6/10

Pleasant

10 Jan 2019

Verified traveler

Leaking bathroom drain on arrival but it was sorted within an hour
Couldn't us bath as the tub drain plug was missing asked about this three times but nothing happened don't see the reason for the room with a bath that could not be used didn't ask anymore as I knew it would not be sorted
Also on arrival when I reported the drain blocked in the bathroom I also reported that the hand basin plug was also not working so apart from not being able to use the bath the hand basin could not be filled with water so to use this the water had to be left running not good for fuel economy
This fault was not attended to throughout the length of my stay
BUT the shower work but it took a long time for the water to get hot another poor economy item
The room only seemed to be vacuumed on my first day there probably due to me being present when the cleaner came
I have previously stayed at this hotel and had a far better room and service than this time even though when I booked in they said they had upgraded me from a deluxe room to a superior room and on previous occasions the deluxe rooms were better than the superior
I know the hotel was busy over the Xmas and new year but they should still supply the service especially when they were charging extra I don't think I will be using this hotel again even though it is the most convenient one for me
It is also worth mentioning that this is the first time I have used your services prior to this visit I have always used Booking . Com

10/10

Exceptional

10 Jan 2019

Ololade

It’s was wonderful and the children’s park at the back of the hotel made it worth while for my 6 years old son. We have a great time at the hotel.

Family