Name: Holiday Inn Express Bath
Address: Lower Bristol Rd Brougham Hayes, Bath, BA2 3QU, GB

6/10

Pleasant

26 Jul 2026

Lisa

We only stayed a night and the elevator was not working so we had to carry all our bags and walk up. No one to help! And the Air Conditioning didn’t work in our room, it turned on for about 15-20 mins then shut off. We ended up having to get up in the middle of the night to turn it on a couple of times. Couldn’t manage to rest properly!!!!!😞😞😞😞😞

10/10

Exceptional

21 Jul 2026

Ana

It’s was a great location.

10/10

Exceptional

20 Jul 2026

Andrew

I’ve stayed in a lot of hotels in my time and don’t fill in many reviews. But felt that the staff and I mean all of them were the nicest and helpful people I’ve had the pleasure of meeting for a long time , well done everyone

Friends

8/10

Excellent

18 Jul 2026

Timothy

Clean, air conditioned room on a warm summers night. Close enough to the city centre, parking pricey but staff helpful. Breakfast OK but not amazing.

Partner

6/10

Pleasant

14 Jul 2026

Kim

My teens were expected to stay on an uncomfortable pull out that was smaller than a love seat it was so uncomfortable the boys preferred sleeping on the floor.. With the bed pulled out there was no space if you wanted to look in your suitcase (we had 4 roll aboards and 4 back packs) you could only open them on the bed. There was not even a chair in our room not that there was space for one. The breakfast did not have many choices and was cold.

Family_with_children

6/10

Pleasant

06 Jul 2026

Marie Claire

Room was very hot. Air con was very noisy. Bteak

6/10

Pleasant

06 Jul 2026

Joydip

One of the worst Holiday Inns I would say. Dirty bathroom, unclean carpet and a breakfast which my dog might also refuse - English breakfast without eggs - seriously?! And mega watered down juice and guests struggling to find a seat in the breakfast room that was overcrowded. Seriously understaffed, resulting in a slow checkin process too. I won’t complain too much about a discounted parking charge of £50, as the room rates are way cheaper than other hotels without parking in the area. So if you add that up, it won’t hurt much. The only upside that has prevented the rating fall further are the staff members - super polite, helpful and professional. Special thanks to Harvey and the other lady (Kiera?) at the reception.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Sheena

Great stay during the heatwave.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Sam

Decent, clean and friendly staff. Very convenient location in Bath.

Family

8/10

Excellent

28 Jun 2026

Kitsayaphon

Everything perfect nice breakfast nice room and clean. Only car parking so expensive.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

JAVIER

It is a good location from which to explore Bath and surrounding area, but it is not in the city center, although very short walk to the action. The property offers an expensive (very) parking option, but staff were quick to point a cheaper off site option a short distance away. Breakfast was a bit crowded and not too inspiring. The room was a little too tight for 2 adults and 2 kids, really. Once the sofa bed was opened, remaining space was very limited, but it was clean, and well kept. Kind of bland place, but it does the trick, good beds, clean, and reasonable location. Good value.

Family_with_children

10/10

Exceptional

28 Jun 2026

Michael

Very helpful staff easy and fast to be shown to table 10/10

Partner

2/10

Poor

26 Jun 2026

david

No evening food available due to staff shortages and car park an absolute joke. £50 for overnight parking. AVOID

Business

2/10

Poor

26 Jun 2026

Fatimah

My room face a grave yard . They have to make thos clear on there website.

Family_with_children

10/10

Exceptional

26 Jun 2026

Cynthia

Smiling staff very friendly. Great place to stay

Family

10/10

Exceptional

24 Jun 2026

Graham

Nice location just outside of the town centre a 15 to 20 minute walk to get to the Roman baths. Reasonably modern Hotel with free breakfast and evening food available from the bar.. complements to the hotel staff we met during our check-in and stay. They were very friendly and courteous and helped solve a problem we had with air-conditioning. I would recommend staying here because of our positive experience but be aware of the downside of this hotel in that the cost of parking your car with the Hotel discount is £50 per 24 hour period. There are alternatives to park in a car park 15 minutes away which of course is difficult if you have luggage or mobility challenges.

Family

8/10

Excellent

22 Jun 2026

Maxine

Easy, staff pleasant room lovely and clean breakfast was ok

Partner

4/10

Poor

22 Jun 2026

adrian

Incredible price for parking £80. Reduced to £50 per day. No wonder no one uses this hotel. You cannot pay over night. It has to be a day. We spent £100 for 12 hours.

Breakfast finished at 10 at a weekend, almost as if the staff didn't want to serve and stay longer.

Receptionist struggled to give the correct code for the reduced price parking. Which is still eye watering for 12 hours.

Partner

6/10

Pleasant

21 Jun 2026

Dino

Too far from centre

Partner

2/10

Poor

20 Jun 2026

Lydia

The advertisement said parking included...it was 100£ extra for 2 days!

Partner

10/10

Exceptional

19 Jun 2026

Raymond

The hotel was clean and the staff very helpful. Luckly we booked this room last year as the parking rates insite have gone up to ridiculous price. 50 pound per night. Car parks are approx 15 minutes walk from the hotel.

Partner

2/10

Poor

12 Jun 2026

Vaughn

CARK PARKING IS £80! they give you a code to reduce it to £50 which is still an absolute joke! No where else to park nearby.
Avoid this greedy hotel

Self

6/10

Pleasant

12 Jun 2026

Ben

£50 per night parking fee means that this hotel is significantly more expensive to stay in than the headline rate. In the desk’s defence the staff were very helpful but nonsense parking prices!!

Self

8/10

Excellent

29 May 2026

Caroline

This hotel is a good option for a weekend away. Our room was clean, comfortable, and had everything we needed for a pleasant stay.
Breakfast was okay, although it could be improved by offering more savoury options and a wider selection overall.
Overall, we had a nice stay

Family_with_children

8/10

Excellent

28 May 2026

tim

All perfectly pleasant. Clean. Rooms average city hotel size. Staff friendly and helpful.. air con great in recent v hot weather.
Breakfast perfectly fine.
Only two things to be aware of. £50 a day to park in the car park.
Use alternate parks or the park and ride at £3 a day and bus in then get a cab.

Friends_and_family Family

8/10

Excellent

24 May 2026

Samantha

Breakfast was delicious and filling. Carpets in the room need cleaning and the view was a graveyard 👻👻👻👻

Family

6/10

Pleasant

23 May 2026

Neville

Arrived at the hotel and found parking would be charged st £50 per night (WOW), or use another car park for £20 per night. If car par was full each night it would be in excess of £1000 each night. Our room was ok but very cold, after three trips to reception we were given a heater. The room looked like it had a rough vacuum at best. The daily room service was the most basic I have seen as the bed wasn't even made daily. The hotel was in a great location with public transport just across the road. The reception staff appeared to be very blaise about there role, maybe some training or maybe better wages might encourage them a bit. Breakfast was ok.

Partner

4/10

Poor

23 May 2026

KAREN

It was a walkable distance into town.
Rooms were not cleaned before 4pm
There was no storage for clothes other than 6 metal hangers in an open shelf. Was difficult to live out of suitcase for 4 nights
The shower pressure was awful
Rubbish bin in breakfast area was extremely dirty and was not cleaned during the duration of our stay

Friends

10/10

Exceptional

23 May 2026

Liam

Clean, modern hotel with quiet and comfortable rooms. Friendly staff. 10-15 minutes walk to city centre with parking at the hotel and bus stop nearby. The hot breakfast every morning was delicious and great value.

Partner

4/10

Poor

17 May 2026

Clare

Just so expensive and very low quality breakfast. Clean tho - room was fine.

Partner

10/10

Exceptional

16 May 2026

Christine

All good thank you 😊

2/10

Poor

12 May 2026

Raman

They are not allowing me to park the car on the premises and are demanding 50 GBP every 24 hours. When I refused to pay, they cancelled my room.

Family_with_children

8/10

Excellent

08 May 2026

Otto

Could not fault the hotel but the parking charge is extortionate. It will prevent us from staying there again.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Nicole

Impressed by free breakfast. Disappointed with extortionate parking

10/10

Exceptional

01 May 2026

Neil

Parking was very good lots of room.
At reception we was greeted by a very helpful and friendly young lady (Anna)
Fantastic job 👏.
In fact all the staff where very helpful (Tsekani maintenance man) was extremely friendly and helpful. Breakfast was hot and plenty to eat very enjoyable.
The hotel and rooms where very clean , I would definitely book here again if I am the area.

Partner

4/10

Poor

29 Apr 2026

May

travel a lot for work and stay in hotels two to three nights a week. I’ve stayed in many hotels, from three-star to five-star. The main reasons I return to a hotel are cleanliness, good service, and friendly staff.

Unfortunately, my experience at this hotel was disappointing.

When I arrived, the front desk staff member did not look professional. His appearance was untidy, with his shirt sleeves rolled up showing his tattoo and his nails were dirty. Which made the hotel feel more like a rough bar than a welcoming place to stay.

The check-in was not friendly. He did not say “welcome” or “good afternoon.” He just asked for my last name. When I asked about parking, he told me it was expensive and suggested I park somewhere cheaper five minutes away. I felt this was not helpful and came across the wrong way.

I also asked about food. When he mentioned pizza, which I don’t like. I then asked about a restaurant nearby, and he said it was very good but expensive. I felt there was too much focus on price, which made me uncomfortable.

As a guest arriving in business attire, I expected a more professional and welcoming service. Instead, I felt judged and slightly insulted.

I hope this feedback helps improve the service in the future.

Self

10/10

Exceptional

28 Apr 2026

Kenneth

Location location location

Partner

4/10

Poor

28 Apr 2026

Paul

Parking charges are ridiculous £50 to park overnight is a joke.

Self

2/10

Poor

21 Apr 2026

Jeannie

I did not stay there and was unable to change or cancel reservation. I had no luck getting ahold of Expedia, the property staff were kind but could not help me change the date without Expedia?!? I lost all the money and tried am very frustrated! I use Expedia a lot and this was a terrible experience!
I hope Expedia reaches out to me to correct this
Sure the property was lovely but Expedia really dropped the ball and I paid the price for nothing : (

10/10

Exceptional

12 Apr 2026

Lynsey

Staff were extremely friendly and very helpful. Great location of Bath city centre, just a short walk. We had no problems parking onsite.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Michael

Tv in room did not work
Curtains dirty

Staff really helpful and friendly

Partner

4/10

Poor

10 Apr 2026

Adewale

Breakfast was good. TV did not work. The space in the room, was unsuitable for 3 people. Finally we experienced a gangerous short circuit that blew up my childs phone charger.

Family_with_children

10/10

Exceptional

07 Apr 2026

Sam

After an incorrect booking at another hotel - the Holiday Inn Express - IHG were on hand to help. The staff were very helpful and friendly throughout my stay. At check in the member of staff explained the parking rules and confirmed a deal for reduced parking rate - Thank you Nella! I would highly recommend staying here and will be staying here again in the future! Thanks

10/10

Exceptional

04 Apr 2026

Julian

Breakfast was outstanding!!! Parking not applicable. Staff was one of the best that we have ever encountered at any hotel. Lily and Nella made us feel so appreciated and welcome

8/10

Excellent

04 Apr 2026

Ryan

The hotel was fine, and as expected. The staff were friendly. The parking cost is far too expensive, so we found alternative overnight parking in a city centre car park that was half the cost of the hotel, showing just how expensive the hotel parking is.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Colin

Friendly and helpful staff, good breakfast and a comfortable room. On site parking was welcome as we had no intention to use our car for the duration of the visit.
Good location to explore the City, and some very nice local places to eat and drink in the evening. It was nice to have a hotel bar too.

Friends

6/10

Pleasant

29 Mar 2026

Mariusz

Clean rooms and bathrooms, decent breakfast and coffee, helpful staff. Overall if you stay without car it's a good hotel for the price. Lower rating due to CRAZY HIGH parking fees! £52 for 24h! Luckily we still got a old price as we booked before the hike.

Partner

10/10

Exceptional

29 Mar 2026

martyn

Clean and tidy room. Good breakfast and easy on-site parking

Family_with_children

4/10

Poor

27 Mar 2026

Mick

The hotel itself is fine and everything you expect from a Holiday Inn. My only major negative is the price of parking. At £50 per day (that’s even with discount, should be £80) is a complete rip off and not mentioned on the site. Needs to be more transparent, just says parking is available, no mention of charges.

Self

10/10

Exceptional

20 Mar 2026

Deb

The room was very clean & comfortable, including the bed. The staff were very friendly and helpful, in particular Bobo, who went out of his way to give us sliced limes to go in our gin and was such a lovely cheerful guy with a great sense of humour.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Iosif

Yes

8/10

Excellent

14 Mar 2026

shaun

It's within 10 minute walking distance to centre of town. There is an ok but overpriced Indian restaurant, but setting for food. Big Sainsbury's nearby. Property is standard HI Express, clean, ok breakfast. Only real criticism is having stayed at HI Express a lot over the past 5 months in different places for work, would be good if they could vary the breakfast a bit.

Self

10/10

Exceptional

08 Mar 2026

Pauline

Lovely clean rooms, staff very warm and welcoming. Staff are very aware of guests needs. You can get spare towels etc from the front desk. Great breakfast and good eveming menu for the hungry traveller. Nice bar area open 24hrs.

We had a very comfortable stay and only 15 minutes walk to the centre of Bath. Will defintely stay again.

10/10

Exceptional

07 Mar 2026

Martin

Yes

Partner

6/10

Pleasant

04 Mar 2026

claire

Bed rock hard cold room controler not working
They are use mini portable fan heater in the front office breakfast room

Partner

10/10

Exceptional

01 Mar 2026

MARCIN

All good. Can't complain.

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

MISS CHARNE L

Shower was useless, kept loosing pressure and going hot and cold, was not enjoyable

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

MARK ANDREW

Rooms were perfectly clean and spacious. All staff were outstanding, polite and nothing to much trouble. Although the breakfast was adequate the lack of eggs and flavour did let it down .

8/10

Excellent

23 Feb 2026

Thej

Everything was except the breakfast!!

8/10

Excellent

22 Feb 2026

Stacey

Good basic hotel. Decent fully cooked breakfast and staff managed well given how busy it was. Pre comms was confusing and contradictory, parking going up from £17.50 to £50 for 24 hours which is crazy when the room was only £91. Staff friendliness was mixed and the sofa bed wasn’t made up on arrival despite a pre email and phone call. Overall a decent stay thank you.

Friends_and_family Family

8/10

Excellent

19 Feb 2026

Moira

Clean room, great staff

10/10

Exceptional

18 Feb 2026

Ian

Good staff who were helpful and thoughtful (brought the dog to a hotel for the first time and they understood the dogs needs) and for the price it was overall a good experience

10/10

Exceptional

09 Feb 2026

Roderick

All great.

6/10

Pleasant

08 Feb 2026

dave

Breakfast poor, shower poor.
Staff excellent and room was clean and tidy. Location good so for the price I would stay again

Leisure Friends

10/10

Exceptional

08 Feb 2026

Cristina

Very clean facilities. Everything worked well, easy and comfortable especially the bed and shower. A varied and tasty breakfast each day. Staff extremely helpful in all areas and professional

Friends_and_family Friends

8/10

Excellent

08 Feb 2026

Juhi

Great location, staff were very frieldly and helpful and the free breakfast was a bonus! The rooms were also good

Leisure Partner

10/10

Exceptional

30 Jan 2026

Debbie

Very friendly and helpful staff in reception, a credit to you.
Our rooms were very clean and had everything we needed.
Very nice breakfast, even for the vegan in our group.
Would happily stay here again 🙂

Leisure Friends

8/10

Excellent

28 Jan 2026

David

Clean

8/10

Excellent

26 Jan 2026

Alison

Room was ok although there was a funny smell in the shower room. Im a cleaner so I always look into the corners etc and it wasn't to my high standard.
Staff were friendly and helpful

Friends_and_family Family

6/10

Pleasant

25 Jan 2026

William

Room was very small and cold heating not very good, Staff were very good and helpful.

Partner

6/10

Pleasant

24 Jan 2026

Angie

THE ROOM WAS OK AND THE STAFF WERE DOING THEIR JOB BUT NOT THAT FRIENDLY.

Leisure Partner

8/10

Excellent

21 Jan 2026

Gloria

Lovely spacious room, like the 2 types of pillows on the large bed. Bathroom very clean . The staff were always very helpful. The breakfast was plenty of choice, really enjoyed our 3night stay here.

Friends_and_family Friends

10/10

Exceptional

19 Jan 2026

Alan

Very good

6/10

Pleasant

18 Jan 2026

James

Room had no heating and the air con wouldnt turn off untill they shut it off remotely so was freezing cold apart from that bed was comfy pillows very nice would stay again if the heating was working

Leisure Self

10/10

Exceptional

17 Jan 2026

Pawan

Very cozy, amazing front desk staff. Breakfast could be better. Very helpful staff.

Friends_and_family Family

8/10

Excellent

16 Jan 2026

Lisa

The guy on reception on arrival was very helpful

Partner

10/10

Exceptional

14 Jan 2026

Malcolm

Room was very clean on arriving, Parking was easy to pay for \& sort out, Food from the bar was excellent & well priced, Breakfast on both days was ok ( more to offer ? Mushrooms ? ) Will be looking at another trip in the year

Partner

10/10

Exceptional

12 Jan 2026

Michelle

Loved the stay, however, I booked and paid with hotels.com, the hotel asked for payment as it hadn’t registered their end. Embarrassing for me.
Not great!!

8/10

Excellent

10 Jan 2026

SARAH

Excellent value, efficient, clean.

Leisure Partner

8/10

Excellent

02 Jan 2026

K

Average

Leisure Family

4/10

Poor

01 Jan 2026

Zivile

Breakfast very limited, dry hash browns and overcooked sausages!
Room super small for a family, A Lot of dust! My son sneezed so many times vile staying.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Angela

Staff were very efficient ,clean rooms .location was fantastic,breakfast was hot and tasty good variety

Leisure Partner

10/10

Exceptional

31 Dec 2025

Laura

Yes very clean and friendly staff

Leisure Partner

6/10

Pleasant

31 Dec 2025

Amina

Good temp

10/10

Exceptional

29 Dec 2025

Joanne

Lovely room, great staff, good location

Leisure Family

10/10

Exceptional

28 Dec 2025

Neil

The room was nice and clean shame ghat we couldn't check into 3pm as arrived at 2pm

10/10

Exceptional

28 Dec 2025

sue

AC noisy
Nice bathroom layout
Comfortable bed

Leisure

10/10

Exceptional

27 Dec 2025

Kapisha

Had a great stay

10/10

Exceptional

26 Dec 2025

Anand

A refurbished hotel with good beds.

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Elvis

Good

Leisure

10/10

Exceptional

23 Dec 2025

Jonathon

Whole place

Business

10/10

Exceptional

22 Dec 2025

Kevin

The room was good, staff friendly. Hotel is in a great location.

Partner

8/10

Excellent

21 Dec 2025

Lorraine

AC fan kept me awake most of the night
Car parking was very expensive

Partner

8/10

Excellent

21 Dec 2025

Nigel

The room was clean, the staff were lovely, the breakfast was plentiful annd it's close to the City centre.

Partner

8/10

Excellent

20 Dec 2025

Paul

Rooms were good. The girl on reception was super helpful, happy and a credit to you. Breakfast was cold though :(

Friends_and_family Friends

10/10

Exceptional

18 Dec 2025

Graham

Room was excellent.

Leisure Family

10/10

Exceptional

16 Dec 2025

Carly

Staff were amazing, clean room, great restraunt facilities

Leisure Family

6/10

Pleasant

14 Dec 2025

Stephen

The room has no draw space and very limited clothes hanging space. The room was cold, air-con didn’t work properly kept switching its self off, bathroom has no heating. We put ‘room to be made up’ notice on our door and all that happened was two small bins were emptied and that was all bed was left unmade!! Shoddy
Is this your standard practice?
Breakfast was very average, cereal choices were very limited and not very healthy. Orange juice was not juice but a very watery squash. Definitely not worth the £244 a night, plus parking charges. Outside could do with a good clean up too.

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Laura

Good breakfast. Room was clean. Parking at the hotel was busy but we found a space eventually, which cost about £17.50 for 24 hours. We ended up arriving a lot earlier than our check in time, but we were able to pay for parking in reception before checking in which was helpful. Good location as it's not too far to walk into the city centre (about 20 minutes) and the river is also nearby for a nice walk with coffee shops.

Partner

8/10

Excellent

12 Dec 2025

Brian

Staff were good and room quite pleasant

Friends_and_family Friends