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Four Points By Sheraton Veracruz

Veracruz · Mexico

Calz. Ruiz Cortinez # 1997View location

8.8/10Excellent1,000 Reviews
Cleanliness8.8/108.8
Service9.0/109.0
Comfort8.8/108.8
Condition8.4/108.4
Amenities8.6/108.6
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Four Points By Sheraton Veracruz

Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours).

Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to noon for a fee. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.

Event facilities at this hotel consist of a conference center and 4 meeting rooms. Free valet parking is available onsite. Make yourself at home in one of the 137 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Read more about this hotelShow less

With a stay at Four Points by Sheraton Veracruz in Boca del Río (Jardines del Virginia), you'll be within a 5-minute drive of Plaza Las Americas Shopping Mall and World Trade Center Veracruz.

This spa hotel is 4.5 mi (7.2 km) from Veracruz Harbour and 1.9 mi (3.1 km) from Mocambo Beach. Make yourself at home in one of the 137 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.

Event facilities at this hotel consist of a conference center and 4 meeting rooms. Free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

Beach nearby No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 8:00 AM to 9:00 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 279 for adults and MXN 120 for children
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

University of Veracruz 0.7 km / 0.4 mi
Plaza Mocambo Veracruz 1 km / 0.6 mi
Casino Codere Boca del Río 1.4 km / 0.9 mi
Veracruzano Coral Reef System National Park 1.5 km / 0.9 mi
Playa La Bamba 1.6 km / 1 mi
Playa Tortuga 1.6 km / 1 mi
Big Bola Casino 1.6 km / 1 mi
Plaza Las Americas Shopping Mall 1.9 km / 1.2 mi
World Trade Center Veracruz 2 km / 1.2 mi
Andamar Lifestyle Center 2.1 km / 1.3 mi
Playa Penacho del Indio 2.2 km / 1.4 mi
Plaza Vela 2.4 km / 1.5 mi
Museo Agustín Lara 2.5 km / 1.5 mi
Playa Gaviota 2.5 km / 1.6 mi
Mocambo Beach 2.6 km / 1.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 137
  • Number of floors (main building): 11
  • Single rooms: 41
  • Double rooms: 82
  • Junior suites: 7
  • Suites: 7
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
Show 70 more facilities & services
  • Nearest Bus / Metro Stop
  • Airport
  • Harbour
  • Beach
  • Golf course
  • Entertainment Area
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Local and international calls
  • Valet parking
  • Airport Shuttle
  • Room service
  • Laundry service
  • LaunderetteExtra charge
  • Medical serviceExtra charge
  • Babysitting serviceExtra charge
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Luggage roomExtra charge
  • Private pool
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Banquet hall
  • Air conditioning in Restaurant
  • Meeting room
  • ProjectorExtra charge
  • PrinterExtra charge
  • PhotocopierExtra charge
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • FaxExtra charge
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Sun loungers
  • Parasols
  • Kids’ club
  • Sauna
  • Steam bathExtra charge
  • MassageExtra charge
  • Spa treatments
  • Beauty salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Breakfast a la carte
  • À la carte lunch
  • À la carte dinner
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Credit card is compulsory as a deposit, no deposit in cash is accepted
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE CITY VIEW KING BEDSUITE • CITY VIEW KING BEDSUI.CV-KG

    Photos are not available for this room type.

    Four Points By Sheraton Veracruz

    SUITE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM CITY VIEWDOUBLE • GUEST ROOM CITY VIEWDBL.CV-GR

    Photos are not available for this room type.

    Four Points By Sheraton Veracruz

    DOUBLE GUEST ROOM CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BED • 1 Bedroom • 26 m²DBL.CV-KG
    DOUBLE CITY VIEW KING BEDPhoto unavailable8 photos

    Four Points By Sheraton Veracruz

    DOUBLE CITY VIEW KING BED

    Room photos

    8 photos

    Room overview

    Smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Room amenities

    • Trouser press
    • Alarm clock
    • Wake-up service
    • Minibar
    • Radio
    • Shower
    • Bathroom

    Facilities with extra charge

    • Balcony
    • Cable TV
    • Desk
    • Toiletries
    • Wi-fi
    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • TV
    • Direct dial telephone
    • Hairdryer
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PARTIAL SEA VIEWDOUBLE • PARTIAL SEA VIEWDBL.PS

    Photos are not available for this room type.

    Four Points By Sheraton Veracruz

    DOUBLE PARTIAL SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PARTIAL SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Four Points By Sheraton Veracruz

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE CITY VIEWJUNIOR SUITE • CITY VIEWJSU.CV

    Photos are not available for this room type.

    Four Points By Sheraton Veracruz

    JUNIOR SUITE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEW TWO DOUBLE BEDSQUADRUPLE • CITY VIEW TWO DOUBLE BEDS • 1 Bedroom • 26 m²QUA.2D-CV
    QUADRUPLE CITY VIEW TWO DOUBLE BEDSPhoto unavailable6 photos

    Four Points By Sheraton Veracruz

    QUADRUPLE CITY VIEW TWO DOUBLE BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D-CV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Four Points By Sheraton Veracruz

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PARTIAL OCEAN VIEWSUITE • PARTIAL OCEAN VIEWSUI.PO

    Photos are not available for this room type.

    Four Points By Sheraton Veracruz

    SUITE PARTIAL OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PARTIAL OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Four Points By Sheraton Veracruz

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEWDOUBLE • CITY VIEWDBL.CV

    Photos are not available for this room type.

    Four Points By Sheraton Veracruz

    DOUBLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOM CITY VIEWQUADRUPLE • GUEST ROOM CITY VIEWQUA.CV-GR

    Photos are not available for this room type.

    Four Points By Sheraton Veracruz

    QUADRUPLE GUEST ROOM CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV-GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH BALCONYSUITE • WITH BALCONYSUI.BL

    Photos are not available for this room type.

    Four Points By Sheraton Veracruz

    SUITE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH BALCONYJUNIOR SUITE • WITH BALCONYJSU.BL

    Photos are not available for this room type.

    Four Points By Sheraton Veracruz

    JUNIOR SUITE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PARTIAL OCEAN VIEW KING BEDSUITE • PARTIAL OCEAN VIEW KING BED • 1 Bedroom • 45 m²SUI.KG-PO
    SUITE PARTIAL OCEAN VIEW KING BEDPhoto unavailable7 photos

    Four Points By Sheraton Veracruz

    SUITE PARTIAL OCEAN VIEW KING BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    PARTIAL OCEAN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-PO

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEWQUADRUPLE • CITY VIEWQUA.CV

    Photos are not available for this room type.

    Four Points By Sheraton Veracruz

    QUADRUPLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PARTIAL OCEAN VIEW KING BEDDOUBLE • PARTIAL OCEAN VIEW KING BED • 1 Bedroom • 24 m²DBL.KG-PO
    DOUBLE PARTIAL OCEAN VIEW KING BEDPhoto unavailable9 photos

    Four Points By Sheraton Veracruz

    DOUBLE PARTIAL OCEAN VIEW KING BED

    Room photos

    9 photos

    Room overview

    Smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PARTIAL OCEAN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PO

    Room amenities

    • Trouser press
    • Alarm clock
    • Wake-up service
    • Bathroom
    • Shower
    • Radio
    • Minibar

    Facilities with extra charge

    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Balcony
    • Wi-fi
    • Desk
    • Toiletries
    • Housekeeping
    • Cable TV
    • Hairdryer
    • Direct dial telephone
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PARTIAL OCEAN VIEWDOUBLE • PARTIAL OCEAN VIEWDBL.PO

    Photos are not available for this room type.

    Four Points By Sheraton Veracruz

    DOUBLE PARTIAL OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PARTIAL OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Four Points By Sheraton Veracruz

8.8
Excellent
1,000 Reviews
Cleanliness
8.8 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
8.4 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
07 Jul 2026
MIGUEL
Buena ubicación
10/10
Exceptional
07 May 2026
Rafael
Muy limpio y excelente ubicación
Partner
8/10
Excellent
16 Mar 2026
Brian
Convenient location, nice facilities
Partner
10/10
Exceptional
22 Feb 2026
Gonzalo
Habitación limpia y cama cómoda
Self
10/10
Exceptional
30 Jan 2026
K.
The room was well kitted out and clean. Room cleaning, servicing was available daily.
Staff all helpful and polite etc.
Breakfasts were of good quality, with a wide choice of foods.
8/10
Excellent
21 Jan 2026
Roselyn
Todo esta limpió, personal muy muy amable, muy cerca de plazas comerciales y playas

Lo único malo son las almohadas no se puede descansar en absoluto
Business
6/10
Pleasant
15 Jan 2026
Ricardo Eduardo Banos
Only problem with this was I found three bugs in the room in different parts. One next to my bed, one in the curtains and the last one in the second room (after being moved from the first one because of the first bugs) in the shower. So, two rooms.. bugs in both. That's not bad luck. I was only there for a few nights so decided to wing it cause I didn't have money to move last minute to a better hotel. The room, hotel and staff were all great after that initial shock. Living in an area like Veracruz where bugs are aplenty. I'd expect them to check and treat the rooms more often. Again, bugs in two rooms in separate (high) floors, is no coincidence. I don't know if i'll ever stay here again. Unfortunately, bugs are the one thing I'm most concerned about when traveling.
10/10
Exceptional
31 Dec 2025
Miguel
Todo perfecto y el hotel muy bien solo dejando ciertos detalles que tiene
10/10
Exceptional
28 Nov 2025
Martha
This hotel is quaint and a little older than other properties in the area, but the staff and service are impeccable. It's really well-situated, and the breakfast buffet is pretty great. For the value ,you're getting a good, restful stay.
10/10
Exceptional
21 Nov 2025
NESTOR FRANCISCO
Everything fine.
10/10
Exceptional
10 Nov 2025
Mark
It was great and the staff were very helpful good location to go shopping and near by restaurants. Also you have hotel restaurant with excellent food.
Friends_and_family Family
10/10
Exceptional
13 Oct 2025
Stephanie
Loved it! Everyone was nice and helpful
6/10
Pleasant
08 Oct 2025
Kristen
I was happy to receive an upgrade from a partial ovean view to a full ocean view. Aside from that the room didn't have a mini fridge, the front desk wasn't quite as accommodating/friendly as I would have expected...we also found the bed and pillows weren't very comfortable and the shower needed better water containment as we had issues with water leaking out.
8/10
Excellent
30 Sep 2025
Adrian
bed with soft mattress
Leisure Family
10/10
Exceptional
22 Sep 2025
Yolanda
Everything was great
Partner
10/10
Exceptional
31 Aug 2025
rene
Location is great
Family_with_children
10/10
Exceptional
09 Jul 2025
Rodolfo
Great hotel, at a great place
Leisure Family_with_children
10/10
Exceptional
08 Jul 2025
Greta
Está muy cerca de los centros comerciales y varios restaurantes. Muy conveniente
Business_and_leisure Family
8/10
Excellent
02 Jul 2025
Gustavo
Hotel is in a central location with many restaurants and shopping
Leisure Friends
10/10
Exceptional
21 Apr 2025
Karina
Muy lindo hotel, excelente servicio, definitivamente volveré
Leisure Friends
8/10
Excellent
03 Apr 2025
Frank
Food was ok
10/10
Exceptional
01 Apr 2025
FERNANDO
Quick reservation to a good night rest was the right place
Leisure Family
10/10
Exceptional
02 Feb 2025
Javier
Gran locación.
8/10
Excellent
25 Nov 2024
MARIANA
Los climas de las habitaciones hacen mucho ruido
2/10
Poor
14 Oct 2024
Maria A.

Not as good as expected

When we got to the room, there was only 1 towel, it was a room for 4 persons. WiFI was not accessible on Iphone. TV in the room was disprogramed, balcony door dod mot close properly and the outside noise was too loud.
Friends_and_family Friends
4/10
Poor
26 Sep 2024
Jorge
Elevator failed while riding it, did not break and hit hard 1st floor, reported it, nothing was done, scaring moment and no hot water the first day
Leisure Family
10/10
Exceptional
22 Sep 2024
MARIA VIRGINIA
Tiene un ma ubicación excelente
Leisure Family
4/10
Poor
04 Sep 2024
Luis
I like that it was close to one of my favorite restaurants I didn’t like the rooms are to old needs updated
Business_and_leisure Partner
6/10
Pleasant
02 Sep 2024
Jose
Fair stay for the price, the building needs makntenance
Leisure Family
10/10
Exceptional
24 Aug 2024
Daniela
Easy access to gas stations, pharmacy, and dining. Pool and spa were accessible. Breakfast buffet was available for a fee but was absolutely delicious and worth the cost.
Leisure Family
10/10
Exceptional
26 Jul 2024
Irma
Love the pool
Leisure Family
8/10
Excellent
24 Apr 2024
Alberto
Well located property
Leisure Family
8/10
Excellent
31 Mar 2024
Antonio
Very good and comfortable hotel. Clean rooms. Nice pool area on the top of hotel roof. Conveniently located near plazas and restaurants. Five minutes drive from many places.
Leisure Family_with_children
10/10
Exceptional
15 Jan 2024
ARMANDO

Muy buen Hotel

Excelente servicio de todo su personal, muy limpio y comodo.
Friends_and_family Family
10/10
Exceptional
02 Jan 2024
Senen
:)
2/10
Poor
14 Dec 2023
Zachary Paul
Horrible the property is falling apart as we speak. It is in need of major renovation. My glass balcony panel actually fell off during this last visit December 2023. Management was no help as I was kept in my room after no repairs we made. Such a safety hazard. With all the other options around the area try the Hilton or double tree! Stay far away from four points if you value your safety.
Leisure Partner
4/10
Poor
18 Oct 2023
Luz Maria
Staff unfriendly not helpful only 2 staff members were friendly enough Julio our waiter and Jose Luis the front door man, besides these 2 people no one else was helpful, i was told to call 24 hours ahead as we had an early arrival i did call and email and chat my emails and chat went unanswered my phone call i was told to just show up and would be able to accommodate our early arrival i was never told there was an extra charge, tours were not easy to book as we had to call around hotel staff said they did not do that, i did walk into another hotel and they helped set up tours for us knowing we were not staying at their hotel.very disappointed with this hotel staff and service throughout our stay.
Leisure Family
10/10
Exceptional
06 Aug 2023
Wei Liang
Very helpful staff at the reception and concierge.
Business Self
2/10
Poor
03 Aug 2023
Esther
The entrance from the pool to the Hotel is not safe
Leisure Family
8/10
Excellent
30 Jul 2023
Wei Liang
Great stay for business or holidays.
Leisure Self
8/10
Excellent
02 Jul 2023
Edward
Wonderful place to stay
Leisure Self
2/10
Poor
01 Jul 2023
Taimoor
Power outage, Wi-Fi outage, bathroom was clogged. Staff couldn’t communicate well in English. No discounts or refund was given even with the inconveniences.
Business Family
2/10
Poor
29 Jun 2023
Raphael

Do not recommend

No blanquets, very dirth bathroom, very poor condition hotel.
Business
10/10
Exceptional
06 Mar 2023
Nydia
Excelente customer service
Good breakfast and good location
Leisure Partner
10/10
Exceptional
16 Jan 2023
Soledad
very good service !!
Leisure Partner
10/10
Exceptional
02 Sep 2022
Manuel
Good
Leisure Self
8/10
Excellent
30 Aug 2022
Rosario
Everyone on the property were helpful in all aspects. Great location, great staff, and the rooftop pool was absolutely spectacular.
Leisure Family_with_children
10/10
Exceptional
09 Jul 2022
Richard
The rooms were very clean and beds were very nice. The shower was great as well. The staff was very friendly and helpful.
Leisure Family_with_children
10/10
Exceptional
28 Jun 2022
Ward
Great staff and breakfast
Leisure Self
6/10
Pleasant
12 May 2022
Bernardo
I like the pool on the 11th floor.
Leisure Family
6/10
Pleasant
30 Apr 2022
Patricia
Hotel is pretty outdated
Leisure Family
10/10
Exceptional
13 Feb 2022
Lucas
Great tv for the Superbowl
Leisure
8/10
Excellent
22 Jan 2022
Penelope Mena
Overall is a good hotel, some minor things that we encountered: not having three towels knowing we were three staying in the room, water took a long time to get hot, one day we were not left water. The staff was outstanding and very Cordial.
Leisure Family
8/10
Excellent
04 Jan 2022
Alfredo
My stay was ok, Check in took around 30 minutes, I reserved two rooms, they gave me the rooms in two different floors, I had problems opening the room.
Friends_and_family Family
6/10
Pleasant
01 Jan 2022
Miguel
Good rate overall, although building is not in good condition, it looks like an old building.

Need to renew a lot of aspects, particularly into the rooms.

When you compare Puebla hotel vs Veracruz Vite differences are notorious in despite of being same brand.
Friends_and_family Family
4/10
Poor
07 Dec 2021
Kijana
the two gentleman that work the front door are very nice, helpful, and hardworking.
unfortunately the staff at the front desk are just the opposite. not helpful, poor communication (with clients and between themselves), and most terrifying is that none of the cleaning staff wears face masks.
i do not recommend, and i actually booked this hotel by mistake originally,
again, the bellman are great and very helpful.
Leisure Self
10/10
Exceptional
30 Jul 2026
Sara
Excelente hotel , habitaciones limpias , el personal muy amable .
10/10
Exceptional
29 Jul 2026
Alejandra
Excelente hotel
10/10
Exceptional
27 Jul 2026
Miguel Angel
Todo estuvo bien, excepto que la puerta del baño se le cayó la manija para abrir y cerrar la puerta y la persona de la limpieza no hizo por reportarlo para que lo arreglaran, de ahí en fuera todo super.
8/10
Excellent
26 Jul 2026
edgar Rafael
Bien
6/10
Pleasant
26 Jul 2026
Fabiola
El gimnasio es muy pequeño y le falta más potencia al aire acondicionado, la alberca es pequeña y no hay servicio de nada
10/10
Exceptional
12 Jul 2026
Monica
Todo nos gustó excelente estancia regresaremos fascinados . El hotel está súper bien ubicado felicidades y el personal muy amable .
Partner
10/10
Exceptional
11 Jul 2026
Hugo César
Muy bien
10/10
Exceptional
06 Jul 2026
María del Carmen
Todo el servicio es de primera ya es la segunda vez que me hospedo y lo volvería a realizar
Friends_and_family Family
10/10
Exceptional
04 Jul 2026
VERÓNICA RIVERA
Excelente ubicación, atención, comida.
Partner
10/10
Exceptional
02 Jul 2026
AURORA
Muy buena ubicación
Partner
10/10
Exceptional
25 Jun 2026
Jorge Rene
El personal es muy atento, las habitaciones limpias y confortables, buena ubicación y no tiene problemas de estacionamiento.
Partner
10/10
Exceptional
23 Jun 2026
Alfredo
Todo excelente desayuno habitación etc
Friends_and_family Friends
10/10
Exceptional
22 Jun 2026
UBALDO GARCÍA III
Un trato muy bueno por parte del personal del hotel que hacen una buena estadía.
Family_with_children
10/10
Exceptional
21 Jun 2026
Estefania
Habitación limpia
8/10
Excellent
20 Jun 2026
Hugo
Todo bien solo que no hicieron la limpieza de la habitación un día
6/10
Pleasant
14 Jun 2026
Paul López
Habitación limpia, agradable, lo único que es malísimo son sus paredes muy delgadas, se escucha la conversación, ruidos y más... De los vecinos
Family
10/10
Exceptional
06 Jun 2026
NORA OLIVIA SANDOVAL
Todo estuvo excelente: el personal, el desayuno, la limpieza
Family
6/10
Pleasant
03 Jun 2026
MANUEL
El hotel se encontraba limpio pero requiere un mantenimiento en algunas instalaciones y mobiliario.
10/10
Exceptional
02 Jun 2026
leopoldo
Súper excelente todo
10/10
Exceptional
31 May 2026
Manuel Antonio
Las toallas grandes ya estaban muy gastadas, una con un pequeño agujero. Se tapó el baño y nos dijeron los de mantenimiento y confirmaron los de limpieza que es porque en algunos baños el declive del desagüe es poco. Cuando se tapó lo reportamos a las 10:30am y dijeron que lo arreglarían de inmediato. Salimos del hotel, regresamos a la 1pm y seguía igual. Finalmente, después de volverlo a reportar, lo arreglaron. Todo lo demás, muy bien. El personal muy amable en el trato con los huéspedes.
Partner
4/10
Poor
25 May 2026
Yazmín
No hay relación precio y la habitación. Pague mucho por una habitación pequeña y con poco lujos
Family_with_children
10/10
Exceptional
18 May 2026
Berenisse
¡¡Excelente hotel!! Muy limpio, el personal atentísimo y la ubicación inmejorable.
Lo recomiendo ampliamente.
Family_with_children
10/10
Exceptional
12 May 2026
Tulia
Todo Super bien!! Para pasar la noche una buena estadía
Friends_and_family Family
10/10
Exceptional
10 May 2026
Pola Vianey
Desayunos deliciosos
Family
8/10
Excellent
04 May 2026
edgar Rafael
Bueno precio calidad
Family_with_children
10/10
Exceptional
03 May 2026
GERARDO NICOLAS
Excelente opción relación costo beneficio!
Self
10/10
Exceptional
02 May 2026
Violeta
Muy bien todo gracias
Business
8/10
Excellent
01 May 2026
RAMÓN
Habitación con arañas.
Personal no aceptó mi reservación con desayuno incluído para 2 personas, ni aunque llamaron de Expedia.
Desayuno más o menos, pero si reciben comensales de afuera, es toda la atención, se olvidan o prestan poca atención de los huéspedes que tienen el desayuno incluído.
En otros hoteles Four points, en Colombia, por ejemplo, hay agua, café, o galletas de cortesía en el lobby, aquí no hay nada.
El late check-out que solicité, fue de tan sólo 30 minutos.despues de 5 noches de estadía.
El servicio a cuartos te tocan la puerta, si o si, pretexto que si tienes ropa de lavandería.
En la mañana de la última noche, también tocan y si no contestas, tratan de abrir, ¿no se para qué? si ya vas a dejar la habitación, y eso es sólo para molestar o rutina de inconsciencia hacia los huéspedes.
Hola sobre una avenida, las ventanas no son muy herméticas, así que cuando pasan motocicletas, se escucha hasta en el piso 10.
Cortinas para el sol, ya desgastadas, se traspasa los rayos solares por la mañana, así que no puede pensar en dormir un poco más tarde ya que habrá luz desde antes de las 6 de la mañana.
En fin, habría que buscar el lado amable para poder recomendarlo.
Self
10/10
Exceptional
26 Apr 2026
Antonio
En general todo bien
Self
6/10
Pleasant
26 Apr 2026
Edgar
No nos hicieron la habitación pedimos toallas extras y estaban rotas
Partner
10/10
Exceptional
24 Apr 2026
Gilberto
Me encantó el desayuno muy completo y el personal amable
Partner
6/10
Pleasant
24 Apr 2026
GUSTAVO
Todo bien con la Habitación a no ser la falta de wifi
Self
10/10
Exceptional
11 Apr 2026
Victor
Exelwnte
Partner
8/10
Excellent
10 Apr 2026
ANA
Muy buen servicio de valer parking.
Camas muy cómodas

Pero la alberca no es climatizada
Y les faltan barras de seguridad en la.zona de regadera.
8/10
Excellent
10 Apr 2026
Alejandro
El hotel esta bien, pero el área de alberca se ve descuidada. También le hace falta para este tipo de hotel tener cargador de auto eléctrico. El desayuno esta bien pero no es delicioso. Pueden encontrar un mejor desayuno, caminando unos metros al cafe de la Parroquia.
Friends_and_family Friends
8/10
Excellent
09 Apr 2026
Desiree
La ubicación es muy buena, el lobby muy bonito. El cuarto esta bien pero el clima no se regulaba correctamente y las sábanas eran muy delgadas. Los botes de Shampoo y jabón estaban vacíos.
10/10
Exceptional
06 Apr 2026
Karla Fernanda
Excelente
10/10
Exceptional
06 Apr 2026
Zoila
La habitación estaba limpia
Family
6/10
Pleasant
04 Apr 2026
Juan
El aire acondicionado hace mucho ruido y la ropa de cama se ve y siente vieja, el personal muy bien , la alberca vieja , fea , difícilmente me quedaré de nuevo
Friends_and_family Family
8/10
Excellent
30 Mar 2026
hugo
Algunos detalles de la habitación requieren mantenimiento
Business
8/10
Excellent
24 Mar 2026
LUIS FERNANDO
Habitación algo vieja y no hicieron la limpieza.
Partner
10/10
Exceptional
22 Mar 2026
Alejandra
Super todo el servicio
Family
10/10
Exceptional
21 Mar 2026
Manuel
Buena atención del jefe de personal de recepción
8/10
Excellent
21 Mar 2026
victor
Habitación limpia no se veía el mar
Friends

Location & surroundings

Four Points By Sheraton Veracruz
Calz. Ruiz Cortinez # 1997, Boca Del Rio, Mexico

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Four Points By Sheraton Veracruz

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