Name: Hilton Garden Inn Boca del Rio Veracruz
Address: Boulevard Manuel Avila Camacho S N, Boca Del Rio, 94299, MX

6/10

Pleasant

27 Jul 2026

Fabiola

I reported that I had left clothing inside one of the dresser drawers a few hours after checking out. The explanation I received, after sending several text messages, was that the person responsible for checking the room would not be available until the following day at 12:00 p.m.

Yesterday (Saturday), I continued sending messages, but I was told they were very busy and still had not been able to inspect the room (Junior Suite 217). In the end, they informed me that none of my belongings were found in the drawer.

This was a very disappointing experience because I know I left my items in that drawer.

10/10

Exceptional

08 Jul 2026

Jimmie

The room was clean. The door safety lock was missing.

Partner

4/10

Poor

08 Jul 2026

Miguel

Bathroom needs a lot of improvements.
Shower barely spray water.
Water pressure on and off.

Partner

2/10

Poor

01 Jun 2026

Thomas

Toilet did not flush. Loud noise from party in courtyard.

Partner

10/10

Exceptional

14 Apr 2026

Ivan

Breakfast

8/10

Excellent

02 Mar 2026

Margaretha

Good place for the price

10/10

Exceptional

29 Jan 2026

Gloria

Great

Leisure Family

2/10

Poor

29 Dec 2025

Ingrid

I was really disappointed every thing in the hotel is old and warned out, the beds, the towels, the pillows the sheets.
The shower was not working right.
And the attitude at the reception was not very helpful as well.
Over all is too high for what you get.

Leisure Family

4/10

Poor

11 Dec 2025

JAMES

Everything 👎

Leisure Family

10/10

Exceptional

29 Nov 2025

Leticia N

Every thing was excelent, from service to clean rooms, the personal was very good and prompt to assist us with anything and everything that we need it

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Juan

Great staff great service

Leisure Partner

6/10

Pleasant

19 Sep 2025

Janett

Overpriced but ok

It is a little run down, the water from the shower came out and made a mess in the bathroom, the Bar needs more different alcohol, but it is all good

Partner

10/10

Exceptional

01 Sep 2025

Eduardo

I found my night wonderful, whether I wanted to enjoy the rain and ocean waves sound or close the balcony door and have quietness. Those sliding doors were perfect. To be able to have both made my stay super enjoyable.

10/10

Exceptional

31 Jul 2025

Felipe

Muy cómodo, excelente ubicación y los desayunos riquísimos

6/10

Pleasant

27 Jul 2025

JORGE

The location is good. It is possible to walk to malls and restaurants . However, the room wasn't that clean. There were hairs on the sheets , towels, and floors. We had a ocean view room, but the windows were locked, felt more like a prison that a Hilton hotel. There was mold in the bathroom and room ceiling. The staff in reception were attentive but when asked for a tax invoice they denied to provide it. The place is not worth for the price.

Business_and_leisure Partner

8/10

Excellent

27 Jul 2025

Alfonso

The location of the hotel is perfect, its near downtown Veracruz and has many bars and restaurants surrounding it. Its also near to various beaches and attractions. Its clean but could improve the facilities in the bedrooms.

Leisure Partner

2/10

Poor

20 Jul 2025

Jesus

We've reserved a double bed and they were overbooked and we end up sleeping in a single bed with a not so confortable extra bed!

10/10

Exceptional

16 Jul 2025

Christopher

Gracias

Leisure Family_with_children

10/10

Exceptional

14 Jul 2025

Christopher

Nice place with friendly and helpful staff

4/10

Poor

14 Jul 2025

Miguel Armando

el hotel esta viejo y descuidado

6/10

Pleasant

19 Jun 2025

pedro

No AC AT LOBBY

6/10

Pleasant

17 Jun 2025

Roselyn

La habitación tiene muy poca iluminación lo que hace difícil trabajar o incluso como mujer maquillarse.

Falta mantenimiento a los baños, en Veracruz hace mucho calor y en la regadera únicamente salía agua caliente, incluso teniendo la llave en la posición de fría, los muebles se ven desgastados.

Friends_and_family Family

8/10

Excellent

05 Jun 2025

Lilia

El personal del hotel nos brindó una atención ejemplar, gente que sabe lo que significa servicio al cliente!

Business Family

2/10

Poor

29 May 2025

Sandra

Had no shampoo, hair dryer, iron, iron board nor water. Called to ask for the items and took two calls and over an 1hr to receive part of the items

Business_and_leisure Family

6/10

Pleasant

13 May 2025

Leopoldo

Great location but needs updating

Great location, however air conditioning needs to be upgraded. The city is a very hot ambient, people would at least love some good ac

Friends_and_family Family

6/10

Pleasant

27 Apr 2025

marco antonio

No respetaron el precio

Leisure Family

10/10

Exceptional

06 Apr 2025

Maria

Loved that we had access to the beach. The pool needs a little cleaning. Our room wasn't ready when we arrived so it took like 45min for it to get cleaned. Felt like they were in a rush and left some dirty soap and used water bottles behind. So that made me feel like it wasn't disinfected properly. We had ocean view room but the windows are pretty dirty as well. But overall we still give it a 5 🌟.

Leisure Family_with_children

4/10

Poor

26 Mar 2025

JAMES

Front desk don’t know their own policies. I was informed that my wife was able to get a key of the room before I arrived to the hotel ( since my flight was delayed and she arrived before I did) with a copy of my ID but when she arrived they told her no
They were painting the building and they splashed my car with paint.
Shower enclosure leaks water all over the room
Internet at room doesn’t work so I wasn’t able to use TV (Netflix, utube, etc). When I reported it they didn’t care
I found a few roaches in the bathroom
Ignacio (don’t know his role at the hotel) has no education whatsoever interrupts conversations and has very poor customer service skills
I can keep going but I don’t think it’s going to make a difference.
I stayed at your hotel twice a year (I visit from US) but it’s time for me to start looking for a new place to stay next time I’ll visit Boca del Rio
Kudos to the bellboys. They are the only ones with great customer service skills!

Leisure

6/10

Pleasant

16 Mar 2025

Pedro

We liked pool and beach, overall areas clean. Restaurant service.
We received room without window view and faucet not working, however it was fixed after some time.
Good location friendly personnel, lack supervisory

Leisure Family

8/10

Excellent

01 Mar 2025

Ryan

Strictly Business

Overall good but the hotel was under repair / construction with no access to the ocean or pool/hot tub. Friendly staff

Business

10/10

Exceptional

21 Feb 2025

Guillermo

Excellent Service

Business_and_leisure Family

8/10

Excellent

05 Feb 2025

Gabriel

En general robó muy bien. Pero el A/C de la habitación que nos toco era muy ruidoso.

Leisure Family_with_children

8/10

Excellent

05 Feb 2025

Noelia

The supervisor’s professionalism to solve problems.

Business_and_leisure Family

8/10

Excellent

12 Jan 2025

Isaac

Good place to stay

Friends_and_family Family

6/10

Pleasant

05 Jan 2025

Juan

Lack of building maintenance, small nothing major , but for example paint in balcony area of my suite was pelting off , big time , walls where falling off , I got videos , windows where not clean in that area . I got the most expensive room . And I was disappointed. Talk to front desk . We know is all we can do …….

Leisure Family

4/10

Poor

27 Dec 2024

Carlos

El mantenimiento en el hotel es pobre. La habitación se ve gastada, sucia, y olía feo. Muy mal que la cadena no haga un mejor trabajo en mantener sus hoteles en mejores condiciones.

Leisure Partner

8/10

Excellent

21 Dec 2024

Roberto S.

Breakfast buffet was great. Angel and Minerva are excellent employees. Beach is not easily accessible but the hotel does have a nice area with grass to kick back and watch the gulf waves. The hotel ran out of hot water one night.

Leisure Family

2/10

Poor

19 Dec 2024

luis carlos

Falta mantenimiento y cucarachas

Falta de mantenimiento al edificio y habitaciones, 2 cucarachas en nuestro baño es una pena que la marca permita esto

Partner

10/10

Exceptional

11 Dec 2024

Francisco

I didn’t like the pool área,

Leisure Family

8/10

Excellent

26 Nov 2024

Arely

I liked my staying at the hotel. The staff were super kind and attentive. Room service was amazing. Though, I consider the gym area should be improved. There was no AC and the machines were not working. I paid for a sea view, and I was not able to open the window nor see, due to the window was dirty.

Leisure Family

6/10

Pleasant

16 Nov 2024

Ady

I like the location but dislike the fact that the pool was dirty. It was my first time staying at this property wanted to give it a try, since I always come visit my dad at least ones a year. I always stay at the Fiesta Inn. Most likely won’t change my stay next time I come to Veracruz.

Leisure Self

8/10

Excellent

21 Oct 2024

GRACIANO

It is a property near from many attractons. Some old conditions. Black out curtains need to be replaced. Very nice staff.

Leisure Family

10/10

Exceptional

30 Sep 2024

Israel

Good Service

Business Self

10/10

Exceptional

12 Aug 2024

Omar

Excellent location, pool and beech access are unequalled. Friendly, accommodating staff.

Leisure Family

2/10

Poor

22 Jul 2024

kevin

The key of the room didnt work and i stay outside for more than a 1 hour and i get sick because i was wet

10/10

Exceptional

15 Jul 2024

Balbina

El servicio de cada uno de los empleados es excepcional!

Leisure Family

10/10

Exceptional

28 May 2024

Ammie

It was great to stay we had fun in the gulf and pool. Staff very friendly and helpful. Miguel was helpful with transportation, places to eat, shop and anything we needed.

Leisure Partner

8/10

Excellent

08 Apr 2024

Cindy

Extremely clean and roomy. AC turns off when you’re not in room, but is quick to cool down. Pool area isn’t all that great, but their staff (especially Brianda), was extremely attentive. Food/ drinks are pricy, not a good good selection.

Leisure Family

10/10

Exceptional

08 Apr 2024

Guohu

MUY BIEN,YA SEGUDO VIVE

4/10

Poor

04 Mar 2024

Gustavo

old property not kept up

Leisure Partner

10/10

Exceptional

01 Mar 2024

Leydis

Warm Welcome: The front desk staff provided a warm and friendly welcome, making me feel valued as a guest.

Efficient Check-in: The check-in process was seamless, and the staff efficiently handled my reservation, answering all my questions.

Attentive Staff: Throughout my stay, the staff members were consistently attentive and responsive to my needs. They anticipated requests and were always ready to assist.

Clean and Comfortable Rooms: The rooms were immaculate, and housekeeping maintained a high standard of cleanliness throughout my stay.

Prompt Service: Any requests or inquiries were handled promptly, showcasing a commitment to excellent service.

Friends_and_family Family

4/10

Poor

15 Feb 2024

Daniel

The Hotel should not be a Hilton. It has a very low standard about this chain. The restaurant is very expensive and the room needs to be upgrade. I wont’t come back there.

Business Family

10/10

Exceptional

29 Jan 2024

nathan

Good clean hotel. English speaking employees.

10/10

Exceptional

23 Dec 2023

AGAPI

Highly recommended

Leisure Self

10/10

Exceptional

12 Nov 2023

Ricardo

Best hotel in town

I have a great time in thos hotel,service was excellent i will come back

Friends_and_family Family

8/10

Excellent

05 Sep 2023

Angel

I liked the service and it was clean and overall i'd gladly stay there again. However, the only negative things were the loud hammering that wouldn't let us sleep from a construction site in front of us and another thing is that the parking is a steep and tight space. Other than that I recommend :)

Leisure Family

10/10

Exceptional

19 Jun 2023

Manuel

Ocean view , buffet and easy ocean acces

Leisure Family

10/10

Exceptional

09 Jun 2023

ELIZABETH

El lugar es súper tranquilo, con vista a la Playa, . Me encantó

8/10

Excellent

08 Jun 2023

Deidre

Would choose to stay there again.
Restaurant open for 3 meals. Good variety.
Some items better than others.
Excellent staff.
Only issue with property was auto door leading out to pool area. Acted eractically

Leisure Partner

4/10

Poor

29 May 2023

Enrique

Para costar tan caro y ser un hilton le falta mucho mantenimiento y elevador en el la parte del estacionamiento

Leisure Family_with_children

4/10

Poor

24 Apr 2023

Raju Niranjan

The property looks like didn’t had maintenance and upgrade from 10-15 years, staff shortage, room was terrible

Leisure Family

8/10

Excellent

14 Apr 2023

Mae

Great location. Direct beach access. Close to shopping areas and airport. Property needs updating.

Leisure Family

6/10

Pleasant

20 Mar 2023

David Guillermo Gonzalez

There were good things and bad things. Usually in the Hiltons that I have stayed in the last 10 years, there are more good things than bad things, but in this case it was 50 - 50. The worst one was the air conditioning system. Instead of the regular AC system that you can control through an AC control panel, it was an old mini split system that uses a remote control (like the ones of the TVs) and it made a lot of noise. I was not able to sleep very well. The other bad thing was the room service since on the last service that was made they left the door open, and anyone could have entered the room. I reported that to the front desk lady. Obviously there were good things such as the beach view, the dinner was really good and the hotel facility is nice. I'm a HHonors member, and I have stayed in several hotels from the Hilton´s group (California, New Jersey, Chihuahua state and Tahiti for my honeymoon) and this is the worst Hilton so far. I think for next time if I travel to Veracruz again I will try Hampton or DoubleTree. Thanks

Leisure Family_with_children

10/10

Exceptional

05 Mar 2023

Sergio

Excellent time

Great place,beautiful view, clean and friendly staffing. I definitely came back.

Self

10/10

Exceptional

27 Feb 2023

Cindy

I liked that it was handicap accessible within the hotel and pool.

I would like to see them make the access to the beach more accessible with a ramp versus just having stairs.

Business_and_leisure Family

8/10

Excellent

26 Feb 2023

Lucia

Great location and friendly staff.

Leisure Family

10/10

Exceptional

28 Jan 2023

Jose

It was a nice stay. Hotel personal was very gentle and the location was great.

Leisure Family

10/10

Exceptional

05 Jan 2023

Roberto

Excellent hotel and very well located, few steps to the beach and magnificent pool; excellent food!

Leisure Family

10/10

Exceptional

29 Dec 2022

Erick

Excellent hospitality

Leisure

10/10

Exceptional

14 Aug 2022

Daniel

I like the location. Check in was fast. Parking, it was a bit difficult to park, one night they ran out of available spaces. Maybe a little more thorough cleaning.

Leisure Family_with_children

8/10

Excellent

28 Jul 2022

Jose

The staff was very friendly, the service by the pool a little slow.

Leisure Partner

10/10

Exceptional

28 Jul 2022

Carlos

Everything was good

Leisure

4/10

Poor

02 Jul 2022

Eduardo

The property looks like is 50 years old nothing like the pictures. Power went out through the night several times.

Leisure Family_with_children

4/10

Poor

11 Jun 2022

Jose Roberto Gutierrez

My room was not ready when I arrived, despite I arrived 3 hours after the check in time

Leisure Partner

8/10

Excellent

02 Jun 2022

Timothy

Older hotel, clean, friendly staff. Great breakfast.

Leisure Family

8/10

Excellent

01 Jun 2022

Luisa

Right by the beach, pool, nearby restaurants

Leisure Family

8/10

Excellent

12 Apr 2022

Creighton

The hotel was okay. The most friendly staff one could ask for though. The room was dated. The safe in the closet was missing looked like it was ripped off the wall. The shower was not very user friendly constantly had to adjust temperature. The pool area is very nice. All in all I would give three and a half out of five stars. Rooms could use a little attention.

Leisure Family

6/10

Pleasant

01 Jan 2022

Iliana

We were assigned to a room with a broken bathroom door and tv. They move us to a new room but it took a while the room transition, my family was exhausted and everything took place around 11 pm.
The cleaning ladies didn’t use mask face when cleaning the rooms, this is major over side from the hotel management that puts people at risk with Covid.

Leisure Family

10/10

Exceptional

29 Jul 2026

Oscar

Muy buen hotel

2/10

Poor

28 Jul 2026

Marcelo

El Hotel de muy mala calidad los muebles dañados, sucios los baños muy viejos y con hongos no regreso nunca mas

2/10

Poor

27 Jul 2026

daniel

Reserva no pasó a pesar de haber sido pagada en su totalidad con anticipación en expedía. Se tuvo que pagar dos veces

2/10

Poor

27 Jul 2026

Fabiola

Nuestra llegada estuvo a tiempo. Al hacer el
Chekin nos dijeron que aún no estaba lista la habitación que lamentaban mucho esa situación y nos pidieron esperar en el bar con unas bebidas de cortesía, que ellos personalmente irían por nosotros , eran las 6 pm y seguían sin atendernos o darnos informes sobre la situación. Al cuestionar nos dijeron que lamentaban mucho pero tenían exceso de huéspedes y eso demoraba la atención que nos en 30 min más . Nadie nos avisó de nada, nosotros fuimos la habitación estuvo lista casi hasta las 7 pm , en la alberca ya no había gente que nos diera toallas , la habitación faltaban toallas . No servían el control de la TV ni las luces de la habitación solo las del buró al lado de la cama . Al otro día salimos desde las 10 . Regresamos a las 6:00 y la habitación no la habían hecho . Solo por atención nos tendieron las camas , no nos sacaron basura ni limpiaron baño , tuvimos que pedir toallas

6/10

Pleasant

26 Jul 2026

ROCIO

Le falta mucho mantenimiento a las instalaciones, el aire acondicionado hacia muchísimo ruido tanto en mi habitación como en la de mis otros familiares, la puerta del baño no cerraba bien, las cartas del restaurante rotas......

10/10

Exceptional

23 Jul 2026

Cristina

Super amable la chica de mostrador, todo el personal muy bien.

6/10

Pleasant

23 Jul 2026

Cesar

Desgraciadamente uno tiene la creencia de que al ser un hotel Hilton será una estancia acorde a la marca, sin embargo en esta ocasión el hotel requiere mucho mantenimiento en las habitaciones, no hay frigobar, no hay cajones para guardar ropa, no hay caja fuerte y los muebles estan deteriorados, las toallas ya no son blancas son color gris de lo percudida qué estan, en la alberca las toallas (cuando hay porque casi nunca hubo) son muy viejas deshilachadas y sin color. Creo que todo el personal sabe de estas carencias y lo compensan con una excelente atencion

10/10

Exceptional

06 Jul 2026

Alberto

Excelente estancia

Partner

8/10

Excellent

06 Jul 2026

Daniela

Personal de recepción y estacionamiento muy amables

Family_with_children

10/10

Exceptional

05 Jul 2026

Sergio Ricardo Medrano

Todo muy bien, la habitación un poco vieja y le hacía falta mantenimiento pero el aire acondicionado funcionaba bien un poco ruidoso
Pero funcionaba bien, la cama rica la regadera rica.
La playa del hotel está súper agusto y la ubicación inigualable

Partner

10/10

Exceptional

03 Jul 2026

Betty

Esta muy limpio.
Personal muy amable

4/10

Poor

28 Jun 2026

Miguel Angel

Habitaciones muy viejas

Family

4/10

Poor

24 Jun 2026

Carolina

En general me sentí decepcionada y un tanto estafada, no es como en las fotos, no está así de cuidado.
Puntos malos:
- Las instalaciones estan un tanto deterioradas, en la alberca algunos azulejos los encontramos sueltos.
- En la habitación la chapa estaba un tanto dañada, no cerraba bien; el aire acondicionado sonaba como motor de avión, hace mucho ruido y no deja descansar, y no enfría bien, las personas que durmieron al lado obviamente se enfermaron; una habitación no tenía frigobar y a la otra se le desconfiguraba el televisor a cada rato (era molesto estar llamando a recepción cada tanto para que lo arreglaran); los lavamanos estaban estrellados, y varios muebles despostillados/rotos; En la regadera nos tocó que el shampoo estaba vacío cuando llegamos (es molesto estar pidiendo lo básico al personal)
- Los camastros están viejos, algunos con popo de pajaros y casi no hay sombra.

Puntos a favor:
- Su playa esta limpia y cuidada.

Sinceramente por el precio y para ser de la cadena Hilton esperaba algo mejor. Entiendo que es como un hotel más ejecutivo, pero aún así le falta mucho mantenimiento. Además que fui por la recomendación de que era para familias y no le encontre ningun aspecto que se sientiera así.

Family_with_children

10/10

Exceptional

23 Jun 2026

DIANA PIMENTEL

Siempre es agradable. La ubicacion, la playa y la estancia en general

Family_with_children

10/10

Exceptional

20 Jun 2026

Francisco

Le falta mejor limpieza a las suite fuera una habitación normal te la paso pero la suites doblan el precio para que salgan cucarachas del baño no esta boniot

10/10

Exceptional

16 Jun 2026

Lauro

Estacionamiento

Family_with_children

10/10

Exceptional

15 Jun 2026

Abraham

Muy recomendable

Family