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Room Only
Accommodation only. Meals are usually not included.
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8.2/10Excellent553 Reviews
Cleanliness8.4/10 8.4
Service8.0/10 8.0
Comfort8.6/10 8.6
Condition8.0/10 8.0
Location9.0/10 9.0
Neighborhood9.0/10 9.0
Amenities7.6/10 7.6
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Playa Caracol
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch or dinner at La Villa del Pescador, a restaurant which specializes in Regional cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite. Make yourself at home in one of the 39 air-conditioned rooms featuring LCD televisions. Rooms have private balconies.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
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Located in Boca del Río (Mocambo), Hotel Playa Caracol is within a 15-minute walk of Mocambo Beach and Plaza Las Americas Shopping Mall. This beach hotel is 0.7 mi (1.2 km) from World Trade Center Veracruz and 6.1 mi (9.8 km) from Veracruz Harbour.
Make yourself at home in one of the 39 air-conditioned rooms featuring LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Childcare
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
18
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Optional fees
- Crib (infant bed) fee: MXN 350.00 per night
- Rollaway bed fee: MXN 350.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Plaza Vela
0.6 km / 0.4 mi
Mocambo Beach
0.8 km / 0.5 mi
Andamar Lifestyle Center
1.1 km / 0.7 mi
Veracruzano Coral Reef System National Park
1.1 km / 0.7 mi
Plaza Las Americas Shopping Mall
1.1 km / 0.7 mi
World Trade Center Veracruz
1.2 km / 0.7 mi
Playa Gaviota
1.4 km / 0.9 mi
Casino Codere Boca del Río
1.7 km / 1 mi
Plaza Bicentenario
1.7 km / 1.1 mi
Playa Vicente Fox
2.5 km / 1.5 mi
Playa Penacho del Indio
2.6 km / 1.6 mi
Foro Boca
3.1 km / 2 mi
Playa Tortuga
3.4 km / 2.1 mi
Canonero Guanajuato
3.6 km / 2.2 mi
Big Bola Casino
3.7 km / 2.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 39
- hotel
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Bellboy service
- Hotel safe
- Lift access
- Garden
Show 19 more facilities & services
- Terrace
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Bar
- Restaurant
- Banquet hall
- Meeting room
- Business centre
- Outdoor freshwater pool: 1
- Children’s swimming area
- Sun loungers
- Parasols
- Children playground
- Spa treatments
- Snacks
- Minimum check-in age: 18
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Playa Caracol
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Playa Caracol
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Playa Caracol
100
reviews shown
Tomas E
Good value. Great location
Juan Carlos
Property is in a great location. Very clean.
Cindy
On Expedia it was advertised that there was a full spa with manicure and pedicure available.
This is incorrect information.
This is incorrect information.
Carmen
The breakfast is good. Room is very nice and clean with ac working perfectly. Staff is very efficiency, friendly. 10/10 I recommend this hotel for family w/ kids or couples. Nice place to relax.
Tomas
Good value
Omar
The pool was unusable (dirty green) and the restaurant staff attempt to charge me $30 pesos for warming my takeout in their microwave.
Jorge
It was nice and clean place, pillows were too hard, place is far from main places
Patricia E
The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Rosario
The room wasexactly like the picture, very clean. The view to the beach was great.
Charlee
Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
Andrew
The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
Moises
Great Stay
Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
ROSA
Needs an exterminator!
arturo
I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice.
Pool was a little green could use a little maintaince
Pool was a little green could use a little maintaince
Jacqueline
They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Eva
Great for families.
The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Alonso
Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Wendy I
El hotel bastante limpio, la comida excelente y los empleados muy amables.
jesus j
mosquitoes in the room
Juan
Nice place
Gerardo
The location and the close to the beach
Diana
Nice hotel. Great views of the beach!
Anthony
Staff are not very nice. The hotel is run down.
Verified traveler
Tiene acceso a playa
Excelente lugar para pasarla en familia, tiene acceso a la playa y todo es muy tranquilo
Rafael Gonzalez
It’s a nice hotel but very outdated. Our room had peels of humidity on the wall. Wi-Fi was very slow when functioning because it was hard to get connection. There were also ants in our room. Hospitality was very friendly.
Ricardo
The hotel is in a great location, room was pretty decent and clean. Service in general was okay. The pool water was cloudy and dirty. We didn’t even go in the water. The wifi was not good in many areas of the hotel. The mattress and pillows were hard and not comfortable at all, woke up with back and neck pains. The waiters in the pool area were not very friendly. Could be a really great hotel if things were taken better care of.
Jose Angel Gonzales
This is a hidden treasure, in these little hotel all the rooms have ocean view, the staff is great, the facilities are in a good condition, the food its great, they have a bar, pool bar service and you can go to beach and come back to the pool, also the surroundings are quiet and safe, this is a great hotel!!!!!
Verified traveler
Veracruz
Muy cómodo y buen servicio
Alisha
Very nice place.. the only bad thing was the sharp pieces in the pool..that cut my childrens feet and hand
Verified traveler
Great hotel. Amazing food.
Charry
The only thing I like was the view from my room nothing else
Verified traveler
The pool and garden were nice and the proximity with the beach.
Joan
They nickel and dime you for everything. They charged us to drink our own beer (2 beers we had all day) at the pool and were very upset we brought a bag of chips. No hangars in the room, you have to ask at the front desk and then you only get 5.
Mirtala
Enjoyed our stay. Nice clean room. But service is a little slow. The room had several light bulbs out including my night stand, we reported it and it took them 2 days to change it. Otherwise it’s a nice property I would stay again.
Carlos
nice and clean
Excelent place for a couple
Gerardo
Playa caracol
This property is well located on mocambo Beach. Needs remodeling ad the wifi doesn't work in the rooms.very strict about reservation changes . Overall ok , good value if you don't need wifi
Mara
Glorious Beach each and Tasty Fish
A European tourist class hotel--modest size, low key, pretty, and clean--right on the beach. I happened to be there on May Day and the place was filled with Mexican families having a wonderful afternoon. It was festive and the food at the hotel was really good. Best yet, next door is Villa Rica--the best fish restaurnt in all of Veracruz.
Thomas
Nice Place but Food Service Could Improve
Overall service was good, but restaurant service was just mediocre.
Olena
Wonderful place to stay
Friendly staff, safe place, modern hotel
Delia
Nice beach access--unfriendly staff--small beds
Double beds are very small for a couple and my feet hung way off the edge of the bed (I'm 6'). Bathtub is hard to get in and out of because of stationary glass window that comes half way across where the shower curtain should be. Elevator is extremely dark. They only give one room key, even when another is requested. I was there for a nearby convention and my family was staying at the hotel while I was at meetings. Most of the staff was friendly but they freaked out when we wanted to take our towels to the next beach over because we had friends staying there. The guard on duty looked like he wanted to handcuff my kids who were walking up the beach with the hotel towels. After an uncomfortable confrontation with the hotel staff and guard about the towels they made me sign a waiver that I was responsable for returning the towels. Really no point, since one is responsable for returning either the towel cards or towels either way. I'm not a person who likes confrontation and wasn't looking to break rules but the hotel staff was very unbending and unfriendly.
Mirtala
Great stat
Mine was an beautiful stay. The staff was always friendly will to make me feel more comfortable.
Georgina
Embarrassed
The hotel was very nice and accommodated. The only complaint I have is that they were not very nice to outside visitors. The hotel watch man was very rude!
shawn
fantastic
the hotel was nice, very friendly, they could use some better paint on the walls
Sara
A beautiful garden by the beach.
All the staff was friendly.The restaurant served great meals.But you need to serve better quality coffee since Veracruz is known for its wonderful flavor.The private beach was wonderful.
william
Nice hotel , clean rooms with ocean view
The hotel is great , just need some painting on the exterior of the hotel , crew is friendly and the valet person was the most helpful person in the hotel
Rose
On the Beach! Really lovely! Amazing view!
After travelling through Mexico for 9 days we thought we would spend our last night in luxury. It was lovely! Beautiful and comfortable room. Our first concierge who spoke English. Staff was so sweet. An absolutely fabulous massage. Close to Mall of the Americas and great restaurants. We left our balcony door open all night to feel the ocean breezes and hear the gentle surf. Too bad we had to leave before the breakfast! Great place!
Syriana
El hotel 🏨 está lindo, muy buena ubicación.
Mario
UNA DE LAS HABITACIONES OCUPADAS TENIA EL CLIMA TIRANDO AGUA Y SE DIO AVISO A RECEPCION Y EL COMENTARIO FUE QUE LE PUSIERAMOS TOALLAS Y NO SE REALIZO NINGUNA REPARACION, EN OTRA LOS BAÑOS NO TENIAN TAPETES PORQUE ERA UNA BAÑERA Y SE HIZO EL COMENTARIO, RESPUESTA: QUE NO HABIA, SOLO PARA ALGUNAS HABITACIONES, LA RECEPCION DEJA MUCHO QUE DESEAR PARA LOS REQUERIMIENTOS DE LOS HUESPEDES, ES COMO UN CLUB DE PLAYA, PERO MUY MAL ATENDIDO, LA ALBERCA PRESENTO MUCHO CLORO Y MUY TURBIA. MUY MALA EXPERIENCIA EN EL LUGAR
Francisco
Excelente ubicación.
Solo el elevador estaba fuera de servicio. Pero el resto muy funcional.
Solo el elevador estaba fuera de servicio. Pero el resto muy funcional.
MAYRA
Excelente lugar para descansar. El personal muy atento y amable.
Alexis
Habitación muy limpia y bien solo el área de alberca puede mejorar
Rosa
NO LO RECOMEINDO, El dia que me quede se fue la luz, unos huespedes tenian mucho escandalo y se reporto y no hicieron nada, el servicio de restaurante estaba muy Lento por que teniaan un evento , la puerta de mi habitacion estaba caida , el agua de la llave y de la regadera salia sucia, la tasa del baño no bajaba, muy mal.
Angel
El hotel bonito el servicio del cuarto Exelente pero recepción y servicio de restaurante malo
Norberto
Excelente , la atención al 100
David
Hotel muy bien ubicado, excelente vista, accesible. El personal muy atento en especial los meseros. La comida aceptable y cumple. Falta mantenimiento y modernización, para que aprovechen la espectacular ubicación de la playa.
Elda Maria
Habitacion limpia,aire acondicionado bien, television no muy nueva.
Alfredo Daniel
Todo. Ubicación servicio etc.
Oscar
Muy agradable, nos encantó que está a orilla de mar, la alberca está perfecta, sobre todo la vista en cualquier habitación es maravillosa, relajante el dormir con el sonido del mar.
Lo malo, faltaba más personal para atención en la barra, todos muy amables pero tardaban en atender y eso que fue temporada baja.
No hay Valet Parking y dice en la app que si hay.
En general me agradó, si regresaría.
Lo malo, faltaba más personal para atención en la barra, todos muy amables pero tardaban en atender y eso que fue temporada baja.
No hay Valet Parking y dice en la app que si hay.
En general me agradó, si regresaría.
Sergio
Habitación pequeña pero agradable. Disfruté mi estancia
Jaime
El Internet pésimo la comida regular y precio elevado
Juan
Pésima actitud del personal.en el check-in, abril 14, 22:30
Juan
Todo correcto,cumplió mis expectativas
Erick
Le falta mantenimiento a las habitaciones y jacuzzi, el agua de la alberca estaba helada y el guardia de la entrada nos recibió mal humorado. Todo lo demás bien.
Paloma
Las instalaciones hermosas, la limpieza bastante buena, el personal muy amable, todo 10/10 fuimos mi esposo y yo de luna de miel, y la verdad regresaríamos 1000 veces.
luis enrique
La habitación está bonita, pequeña pero limpia y funcional, el hotel cuenta con muchas áreas de esparcimiento, la atención del personal de limpieza bueno, en recepción no todas son amables y del estacionamiento conocimos 3 personas de las cuales uno de los encargados del estacionamiento nos trató mal, los otros 2 muy amables. Por la ubicación está en un muy buen lugar.
Pedro
Hotel amplio cómodo el personal amable
KARINA
la limpieza es basica por decir mas, las paredes con manchas de manos, los espejos y ventanas sucias,se ve que tiene mucho que no les han pasado un trapo para limpiar, la habitación fue rentada para tres personas y solo nos dejaban dos toallas, todos los dias teniamos que ir a recepción a perdir la tercer toalla teniendo que eplicar cada vez que eramos tres personas en la habitación, el area del balcon que da acceso a la alberca con colillas y bolsas de frituras en las areas de jardín, los jardines y areas verdes descuidados, amarillos por falta de agua y sin podar las areas comunes sucias, todo el personal (a execpxion de una señorita en recepcion que contestaba de muy mala forma) fueron muy atentos, además de que no hubo internet los primeros tres días, al comentar en recepción nos decian que no sabian por que y piue por lo mismo tampoco tenias TV en la habitacion ya que cuenta con sistema Roku, finalmenmte el internet se soli¿ucion una noche previa a jhuestra retirada,. Creo que les falta mucho en cuanto a limpieza y mantenimiento, realmente quede descepcionada, ya que en las fotos todo se ve muy bonito, pero la realidad es otra
MARIA DE LOURDES VALDIVIA
Excelente para llevar niños, playa, alberca perfecto.
Angeles
Si
maria de los
Es nuestro hotel favorito, con acceso a la playa, el personal muy amable y las habitaciones muy comodas
Daniel
Muy limpio todo. Buena atención del personal. Volvería a regresar sin problemas
Francisco
Todo muy bien, habitación, atención y en términos generales todo de maravilla
Angel
Pensé que era buena pero al estar en la propiedad me di cuenta que era exelente
María guadalupe
El hotel es muy bonito pero las almoadas estan horribles y l a cocomida es muy malaacomida c
Carlos
El servicio del restaurante y la atención para poner las sombrillas está desatendido, tienes que repetirles las cosas, no las coordinan y los tienes qu
Maria Eugenia
Todo tranquilo me gusta
Ignacio
El hotel bueno en lo general.
Norma
Instalaciones de alberca y Jardin Exelente
Ruben Daniel
Nette Personal und perfekte Lage
JUAN PABLO
1er acto la habitacion a la que llego no funciona la luz de ninguna parte
2o acto, me dan otra habitacion planta baja oliendo a humedad espantoso con las camas mojadas, y el wc no funciona
3er acto solicito una habitacion funcional, no me la dan, solicito un reembolso, no me lo dan, meto una queja a Expedia y por supuesto me voy a un hotel decente,
Moraleja No se crean todo lo que dicen los hoteles, tampoco cuenta con desayuno incluido.
2o acto, me dan otra habitacion planta baja oliendo a humedad espantoso con las camas mojadas, y el wc no funciona
3er acto solicito una habitacion funcional, no me la dan, solicito un reembolso, no me lo dan, meto una queja a Expedia y por supuesto me voy a un hotel decente,
Moraleja No se crean todo lo que dicen los hoteles, tampoco cuenta con desayuno incluido.
Nuria
No me gustó que en la tiendita realmente hay botana, algo de aseo personal, estaría bueno o tal vez medicamentos básicos como aspirina o treda. En el restaurante hace muchísimo calor, hay ventiladores pero no refrescan. El elevador no ha tenido mantenimiento y tiene algunos daños al interior.
Gustavo
Hasta el momento, todo muy bien
Emilio
No
Veronica Rosalia
Buena ubicación
Hotel bien ubicado, bien la atención del personal pero definitivamente le falta mucho mantenimiento
Jose
Pésimo estacionamiento, los empleados no tienen ni idea de servicio al cliente, buscas soluciones y no hay nadie que te atienda, el personal de recepción da respuestas pésimas, el personal que debería ayudar con el equipaje no hace nada.
Alicia
En general el hotel bien. Está pequeño pero tiene lo necesario para vacacionar.
El personal en general, atento.
La comida rica. Solo las porciones pequeñas
El personal en general, atento.
La comida rica. Solo las porciones pequeñas
Maria
Le hace falta mantenimiento la recepcionista del sábado muy descortés, está limpio el baño y sábanas pero encontramos cucarachas le falta limpieza al elevador le falta pintura en general las puertas sucias y es molesto que tengas que cargar los controles y que te pongan pulsera cuando no es todo incluido, el agua del jacuzzi súper sucia, el mesero Mario excelente su atención.
Carlos
Grscias
Silvestre
Buena atención, los precios en las bebidas son caras
ender
Nunca tuve wi-fi, el control del a/c no era el adecuado y el de la tv no funcionaba bien, las paredes de la habitacion recien resanadas y sin pintar
Barbie
Mejorar el mantenimiento de la alberca y la comida
Jorge Eduardo de la Cruz
Esta muy bien ubicado, el trato del personal es amable. Tiene que mejorar en su limpieza en alberca y fumigación de cuartos.
Luis
Es un buen lugar, pequeño pero adecuado a las necesidades, el personal atento y en general con buena atención al cliente. De repente hay que esperar en recepción pero fuera de eso todo bien
Araceli
Es un hotel con una vista padrisima, con servicios basicos buenos y con playa propia.
Celina I Ortiz
La vista al mar
Alejandra
Las habitaciones estan limpias al igual que las albercas, pero la comida es muy mala y el servicio no es tan bueno
Zuguey
No tienen mi reservación, reservé 2 noches no pude llegar a la primera y vendieron mi habitación,porque no llegué a la primera noche a pesar de que les envié email para modificar la reservación y ustedes no pudieron hacer ninguna modificación y me cobraron las 2 noches
Rafael
Necesita remodelar, mejor aspecto de zona de playa
Karla
Me encantó
Rene
Aceptable
El hotel tiene una hermosa vista a la playa y una buena alberca, pero fuera de eso no esperen mucho de las instalaciones, las sábanas y las fundas olían mal, los cuartos tienen insectos pequeños que parecen hormigas, el estacionamiento es muy pequeño, una noche quisimos cenar en el restaurant y nos dijeron que iban a fumigar, no hay muchos lugares en donde comer cerca del hotel.
Location & surroundings
Hotel Playa Caracol
Av. Mocambo #526, Boca Del Río, Mexico
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Hotel Playa Caracol
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