Name: Grand Fiesta Americana Veracruz
Address: Blvd. Manuel Ávila Camacho S/N Fracc. Costa De Oro, Veracruz, 94299, MX

10/10

Exceptional

27 Jul 2026

Denisse Delfin

This resort truly delivers exceptional customer service. Our experience was nothing short of amazing. Every single staff member goes above and beyond to make you feel welcome and at home.

The food was delicious, the pool was spotless, and the entire atmosphere was peaceful, relaxing, and perfect for families. Our room was immaculate, comfortable, and offered beautiful views, cozy beds, and a great selection of TV channels—everything you could ask for.

The location is another huge advantage, as it's conveniently close to everything, making it an excellent choice for any vacation.
We will definitely be returning because we absolutely fell in love with this resort.
Thank you so much to the entire team for making our stay so memorable. You are all wonderful, and we can't wait to come back!

8/10

Excellent

21 Jul 2026

Alma Lorraine

Location is prime! Hotel is beautiful, well kept and the staff is very friendly and helpful! I highly recommend this place.

Partner

10/10

Exceptional

16 Jul 2026

Domingo

Staff was very friendly

Partner

10/10

Exceptional

16 Jul 2026

Andres

Best hotel in Veracruz. Perfect for kids.

Family_with_children

10/10

Exceptional

15 Jul 2026

Ian

Great service and staff is very helpful

Family_with_children

10/10

Exceptional

14 Jul 2026

Geoffrey

Great property

Family_with_children

10/10

Exceptional

12 Jul 2026

Edilburga

The staff is the best

Partner

10/10

Exceptional

09 Jul 2026

Victor

I was very disappointed on arrival of Veracruz. Our transfer never arrived we had to use a local taxi. We had verification with hotel for pickup. We showed the guest relations.
Breakfast staff 2nd day was very unperfessional, she stopped us as we were departing the restaurant. You can see that we stopped going to breakfast because of her. She said , “Wait here. Don’t leave. ‘ in about 6 minutes, she wanted to charge us for breakfast. This lady has glasses, lead waitress. We were very unimpressed by her treatment to us.
We loved the cleaning staff, very professional. Thank you.

Partner

10/10

Exceptional

07 Jul 2026

Joseph

One of the prettiest hotels I’ve stayed at first time taking my son to the beach and he enjoyed it if I could share pictures I would definitely do so very comfortable room the views and the description of the hotel are to a. T

Family_with_children

10/10

Exceptional

05 Jul 2026

German

Everything was good
We had a couple of issues but they were handled well

Family_with_children

10/10

Exceptional

02 Jul 2026

Rosario

Excellent service... Everyone is super nice and attentive.

Family_with_children

10/10

Exceptional

26 Jun 2026

Raul

The room was very clean and the staff was outstanding… all of them were very attractive and kind… Definitely, I would come back and stay there..

Family

10/10

Exceptional

26 Jun 2026

sagrario

Everything was good. The employees were so nice and helpful. Everyone was excellent. Juan Carlos in the front desk was excellent as well our room attendant Karo.

Family_with_children

8/10

Excellent

04 Jun 2026

Adam

Clean room

Self

8/10

Excellent

01 Jun 2026

Adriana

The hotel is old and needs maintenance, the staff was nice and has a good food

Friends_and_family Family

10/10

Exceptional

29 May 2026

Leslie Anne

Gorgeous spot; super clean; amazing view. Definitely will be booking again. Staff is amazing!!

Partner

10/10

Exceptional

19 May 2026

Kantharuban

Very spacious rooms with great views and cleanliness. We met as a large group and enjoyed the atmosphere and food at the upstairs restaurant.

Business

6/10

Pleasant

15 May 2026

Lilia

1.-Nomponoan agua si no la
Pedia
2.-no ponían las Amenidades diariamente
3.-Pague mucho por tener upgrade de la suite gobernador, la mas cara y 2 noches se escuchaban ruidos y al día siguiente aparecían en mi balcón de Jacuzzy botes vacíos de cerveza

Partner

10/10

Exceptional

14 May 2026

Thomas

This is the grand old lady of the Riviera Veracruzana. Spaciously laid out, beautiful materials, rooms with real good-size terraces, great restaurants, and super friendly service. The beach is hard sand like a tidal mud flat, but it is behind a reef, to totally safe for kids. The pool is lagoon style, but still offers an opportunity for early morning swimmers to get some serious exercise (one half-circle between the bridges is a 100 yards). In terms of value for money, it would be difficult to beat, I think. Love this place.

Partner

10/10

Exceptional

06 May 2026

Ramiro

A

10/10

Exceptional

05 May 2026

Jerry C.

I have experienced a great state and grand fiesta Americana Veracruz nothing but the best service extremely clean hotel wonderful amenities and most important personalized attention. Highly recommended is very safe. Food is good and is oceanfront property. I would like to appreciate very much the front desk and the staff for this great accommodation moments with my family highly recommended and extremely well taken care of facility.

8/10

Excellent

20 Apr 2026

Isela

Nos gustó mucho el desayuno

Friends_and_family Friends

4/10

Poor

13 Apr 2026

Andrew

We stayed a few with some friends. While most of the stay went well. The master suite is the way to go as far as room and comfort.

We did however have a couple of issues. there was mold in the bathroom. A LOT of mold. Over the toilet, under the sink, and under the vanity.

There was also some questionable electrical work that was just covered with a piece of paper and not an electrical outlet or cover.

We did find some discrepancies in some of our bar tabs at the pool. A couple of drinks added here and there, charges for breakfast at the restaurant for things we didn’t eat etc. It might have been oversights and they did get reversed but more of a pain than anything.

Partner

6/10

Pleasant

13 Apr 2026

Denise

No hot water.

10/10

Exceptional

02 Apr 2026

Ricardo

Great hotel for family trips.
Only thing that could improve is the gym (no more treadmills) but everything else is great.

Friends_and_family Family

6/10

Pleasant

02 Apr 2026

Alejandro

Room was clean staff was very nice

Family_with_children

8/10

Excellent

25 Mar 2026

Manuel

Takes looong time to check in
Lounge in the evening has limited hours

Family

10/10

Exceptional

22 Mar 2026

Pablo

Great location and wonderful staff

10/10

Exceptional

20 Mar 2026

Sonia

This is a very well kept hotel. We experienced one of the worst cold front in years! (Wind gusts of over 80mph) And next day every staff member was engaged to make the hotel facilities look like nothing ever happened. I felt welcomed all the time, nothing but smiles. Loved the view. I'd definitely stay here again

Family_with_children

10/10

Exceptional

18 Mar 2026

Marcos

Great staff I received an update that evening to the best room in the hotel has a hot tub in the balcony great service nicest people in the world!

Partner

10/10

Exceptional

16 Mar 2026

Elena

hice mi reservacion en linea por una noche, pero despues quise extenderla por 2 noches mas y no hubo lugar y eso fue lo malo; asi que tuve que buscar otra opcion

Partner

10/10

Exceptional

28 Feb 2026

Robert

Staff

Partner

8/10

Excellent

28 Feb 2026

Gadibel

Great

10/10

Exceptional

08 Feb 2026

Oscar Mario Salinas

Beautiful hotel, excellent staff, nice location

Leisure Friends

10/10

Exceptional

16 Jan 2026

Teresa Bonifaz de

Excelente

10/10

Exceptional

15 Jan 2026

CECILIA

Good service Thank you

Leisure Family

10/10

Exceptional

13 Jan 2026

Cesar

Grate service! Amazing staff!

10/10

Exceptional

13 Jan 2026

Nuria M.

Impeccable service, cleanliness and location

Leisure Partner

6/10

Pleasant

06 Jan 2026

cristina

Algunas partes del baño estaban rotas, como regadera y lampara. Para el precio, se espera un poco mas de cuidado en esas cosas

10/10

Exceptional

05 Jan 2026

Javier

La comida insuficiente y cara

Leisure Family

2/10

Poor

31 Dec 2025

Julio

The stay was terrible. Customer service was awful and the amenities were not available at times. They placed us in a room where the slider door rattles all night with the wind. When we wanted to shower, we would have to shower with cold water and the last day, there was no water. Poor hotel, at best, to be a hotel of this cost and rating.

Business Family

10/10

Exceptional

28 Dec 2025

Jonah

Great hotel staff Jacky at the restaurant was very helpful and kind

Leisure Self

8/10

Excellent

09 Dec 2025

Patty

Loved being some of the lone Americans at the resort! Highlights were the great pools, protected beach, and outstanding service. Eduardo, a server in the pool area, was amazing, even offering local info! He and his team were wonderful--many English speaking staff for a hotel not serving many English speakers... they were also patient with our Spanish and encouraging. Dora in housekeeping was also a delight, and we have no complaints about the accommodations. The concierge (Carlos) and the front desk staff were helpful. Fairly expensive for the week, but we understand the beach area is a bit more costly than surrounding areas. We were with three kids and two grandparents and couldn't have asked for an easier, more enriching experience. The wedding onsite was beautiful and expertly hosted! One area we felt could be better was for the price, you get just one small coffee pod per morning in the room, and the buffet was expensive for mornings we didn't eat that much... especially with children. In this price range, we would appreciate coffee in the room, and more breakfast options that are affordable beyond the buffet. Overall, we had a great experience. It's a beautiful hotel, pool and beach with a friendly, welcoming staff! Taxis were pretty affordable for exploring the city (though the price is always different depending on the cab driver). Beyond the beach, the city is not very walkable, so taxi's are necessary.

Leisure Family_with_children

10/10

Exceptional

04 Dec 2025

Guadalupe

It’s been 14 years since we’ve visited I couldn’t believe how well maintained the property, pool, & ground are it’s been renovated but still a first class experience. The staff were all friendly welcoming & accommodating. Will definitely be back!

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

RENE

Nice hotel

10/10

Exceptional

01 Dec 2025

Bradley

Everything was perfect.looking forward to seeing what the renovation of the bar looks like.

Business_and_leisure Family

8/10

Excellent

30 Nov 2025

Luz

Clean and.nice

10/10

Exceptional

24 Nov 2025

yolanda

Excelente servicio.

Leisure Family

6/10

Pleasant

01 Nov 2025

Julie

This hotel was fine, but nothing special. Did not feel like a resort but more like a fancier motel 6. Staff was very friendly, but to get more coffee to the room was near impossible, they acted like the Nespresso was gold and would take over an hour just to get one pod brought to the room. The food we did have was decent and again staff was nice. Beside not being able to get coffee, it took forever to even get a drink by the pool and there was no other guest at the pool but us. We had to talk to 3 or 4 staff members who would keep sending us to someone else to get a beer. If you are thirsty, plan on being thirsty for a long time😂 Room was clean however and housekeeping very nice. Would not go back though.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Zoey

Lovely hotel

Leisure Pet

10/10

Exceptional

20 Oct 2025

RENE

Great hotel

Leisure Family

10/10

Exceptional

12 Oct 2025

Sungman

Accessibility and Cleanliness

8/10

Excellent

02 Oct 2025

Daniel

Location is good but the condition of the hotel are regular no for a 5 start hotel look like a 3 start. Dinner and food regular

Leisure Family

10/10

Exceptional

30 Sep 2025

Roberto

Staff very good
Rooms ocean view

Leisure Family

10/10

Exceptional

18 Sep 2025

martha patricia

I love L’Occitane brand and they have it as amenities (shampoo, soap lotion etc). I was there for 4 days and didn’t need cleaning of the room, but I only asked for water, so the next day the cleaning lady brought me the water without me asking again she was so nice

Leisure Family

10/10

Exceptional

03 Sep 2025

Shane

We had the suite. For the price, comparable resorts in the United States would be 2-3 times as expensive. It was mitiuclously cleaned and maintained. The pool was wonderful. The beach was quiet and private. The neigborhood was beatuitful and you could tell that this was likely the premier neigborhood for the metro area. That buffet was good offering a wide variety of breakfest options. The staff was friendly and attentive. I cannot say enough good things about this place.

Leisure Family

10/10

Exceptional

24 Aug 2025

Jesus

A wonderful place to visit

8/10

Excellent

24 Aug 2025

Brenda

The Hotel grounds are beautiful, the pool is dirty, the buffet is good but the Italian restaurant is not worth it, the Service is great.

Leisure Friends

10/10

Exceptional

22 Aug 2025

Rhea

We enjoyed our stay at this hotel, particularly the amenities, cleanliness and friendly staff. We also appreciated the late check out given our flight was in the evening.

Leisure Family_with_children

8/10

Excellent

19 Aug 2025

ALFONSO

Comparatively expensive

Leisure Family

10/10

Exceptional

12 Aug 2025

ERNESTO

I loved the place... I'm from Veracruz and I went as a tourist... I live in California but I love going to Veracruz and now that hotel is my favorite.

Family

10/10

Exceptional

09 Aug 2025

Andres

A

Leisure Family

6/10

Pleasant

06 Aug 2025

Luis

When I was showering there was a lizard on the wall and the restroom was un organized

10/10

Exceptional

03 Aug 2025

David

Really nice stay. Beds were insanely comfortable. Good staff and good location if you’re a runner.

Business Family

10/10

Exceptional

30 Jul 2025

Yenni Castillo

Welcoming and super friendly staff, rooms very clean and comfortable, we have a room with ocean view and it was a great experience, nice and big pool and connected to the beach; We were celebrating my daughter’s birthday and three surprised her with a piece of cake and a birthday card, I must say they were really committed to providing a great experience for all the family

Leisure Family

10/10

Exceptional

27 Jul 2025

Emmanuel

I felt very happy here. Clean, attentive, great pool , on the beach, in the downtown area …

10/10

Exceptional

25 Jul 2025

Sergio

Would return to stay here

Leisure Self

10/10

Exceptional

25 Jul 2025

Jay

Grest

10/10

Exceptional

22 Jul 2025

Raquel

Friendly, elegant, clean, good food. Ran into Salma Hayek and Angelina Jolie..no joke. Need I say more.

4/10

Poor

20 Jul 2025

MARIANA DE

Avoid this overpriced disaster! What should have been a relaxing beach getaway turned into a nightmare. Despite paying premium prices for this so-called luxury resort, I encountered:

Filthy room floors covered in grime

Broken air conditioning stuck at a sweltering 74°F minimum

Rude, unhelpful staff throughout my stay

False advertising about amenities that simply don't exist

The lobby renovation chaos was just the beginning. My room was hot, muggy, and smelly with no relief possible. The gap between their marketing promises and reality is shocking.

Save your money - this place doesn't deserve the luxury label it claims.

Business

10/10

Exceptional

04 Jul 2025

Frazier

Where hospitality truly stands out

I’ve been staying at Fiesta Americana Veracruz for a long time, and every time, they find a way to make the experience even better. It’s not just a hotel—it genuinely feels like home.

The staff is amazing across the board. From the front desk to room service to the incredibly kind cleaning team, everyone goes out of their way to make you feel comfortable. The rooms are always clean, the beds are super comfortable, and the whole place has a warm, welcoming vibe.

Special thanks to Jose Catan and Carlos Pastelin, the heads of the concierge team, who always make me feel welcomed and appreciated. They truly go the extra mile every time.

It’s the kind of place you look forward to coming back to—every single time.

Thank you guys . .

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

Annette

I was hesitant to stay at this hotel because of the negative reviews I read online. Many people said the place was old, poorly maintained, and had a bad smell. But honestly, from the moment I walked in, I got a good vibe. The staff were very friendly—from the person who helped with my luggage to the one who checked me in. No complaints there.

The room was spacious and clean. It didn’t feel old or have any strange odors. I felt relaxed in my room. Very different from the Holiday Inn I stayed at on my last night—that hotel felt downright creepy.

Leisure Family

2/10

Poor

29 Jun 2025

Gabriel

Very most rooms

The hotel is in a good spot on the beach. The Veracruz beaches are not great, but we knew that already. The main reason for my review is that the rooms are VERY noisy, we could hear the music from the bar downstairs until late at night and also the TV from the room next door. I would not stay here again.

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Giovanni

El hotel es bonito y el personal agradable. Nuestra estadía fue fenomenal.

Leisure Family

8/10

Excellent

07 Jun 2025

Adolfo

Great hotel, will come again

I love this hotel! This is our second time here and they don’t disappoint. My only problem this trip was in the description of the room. It advertises a private hot tub, which implies a tub that has the capability to heat water and maintain temperature. What is actually included is a small bathtub with hydrojets. In our experience, the hotel water was warm at best when we used this tub and the hydrojets were not usable (water went EVERYWHERE). In any case, we still had a great time and enjoyed the amazing views from our balcony.

Partner

10/10

Exceptional

02 Jun 2025

Pablo

Great hotel with amazing service.
Really enjoyed the time there and would recommend 100%.

Friends_and_family Family

10/10

Exceptional

25 May 2025

Sofia

We enjoyed our stay at Fiesta Americana in Veracruz because the facilities were clean and the staff was friendly. The beach was very clean and well monitored. The hotel in general is very beautiful.

Family

10/10

Exceptional

23 May 2025

Gustavo Gamboa

I will continue to come here because I really loved the place. The staff was super helpful and friendly. The swimming pool was my favorite place to go too. The beds were so comfortable.

Leisure Family

10/10

Exceptional

20 May 2025

elias fidel

It very nice

Leisure Partner

10/10

Exceptional

20 May 2025

JESUS

The location is very convenient, the facility is in good conditions and the service is great!

Leisure Family

10/10

Exceptional

06 May 2025

Timothy

Wendy was amazing.

Leisure Self

10/10

Exceptional

28 Apr 2025

Philip A

Great hotel, the staff was super helpful. They have a Dr. on call to come see you if you have a problem.

Leisure Family

8/10

Excellent

21 Apr 2025

Ale

Reservamos porque son “pet friendly” pero cuando hicimos el check in nos dijeron que el perro no podia estar mas que en la habitacion y en la playa fue hasta que hablamos con el gerente que nos dejaron entrar a mas areas.

Leisure Pet

8/10

Excellent

05 Apr 2025

Michael

Staff is fantastic!!

Leisure Family

10/10

Exceptional

26 Mar 2025

David

Stayed there a few times over the last year. Love the place. Totally worth it.

Leisure Partner

4/10

Poor

21 Mar 2025

Mukti

Bathroom was not clean.
Windows made a lot of noise in a windy day. Couldn’t sleep because of noise.

Leisure Family

8/10

Excellent

14 Mar 2025

Scott

A great deal of maintenance was occurring on the property during our visit, making it a bit awkward to move around or access some areas. Staff generally friendly, and property definitely felt sate.

Leisure Partner

10/10

Exceptional

13 Mar 2025

Patricio

5 stars

Dry good

Partner

10/10

Exceptional

10 Mar 2025

Cecilia

Beautiful calm beach, warm water and plenty of launche chairs by the beach and the swimming pool.
The entertainment could be better...

Leisure Family

10/10

Exceptional

02 Mar 2025

Ligia

Great Vacation Spot for Veracruz

Hotel staff was welcoming, friendly and helpful! The hotel itself was incredibly clean and kept up.

Friends_and_family Friends

10/10

Exceptional

27 Feb 2025

Jorge

Loved the hotel. The staff was amazing, very helpful and nice. Especially Olguita. She went out of her way to have our room done and she was super nice

Leisure Family

4/10

Poor

25 Feb 2025

Luis

My wife and I stayed for our 3 year wedding anniversary, and our overall stay was less than satisfactory, first we were given the wrong room, then we were moved to the correct room in which the A/C was not working properly it took them 2 days to figure out what the issue was. Secondly the pool staff spent more time talking to each other than servicing the pool area. Lastly which was the most annoying and inappropriate situation was the high pressure sales tactics they use to sell you a time share, I’m there to enjoy my vacation I don’t want to be sold anything. I would not stay there again.

Leisure Family

10/10

Exceptional

21 Feb 2025

Maria Bertha Bautista

Very nice

10/10

Exceptional

14 Feb 2025

Victor

Love my time there very clean

10/10

Exceptional

07 Feb 2025

Cinthia

The staff was wonderful. We had a leak in our bathroom and they immediately got us to a much better and bigger room. They made everything so easy and smoth. Carlos at the Valet and Esperanza our house keeper were the best!! Thank you so much for the great job! We love this place. We look forward to come back next year!!
Julio & Cinthia Cabrera

Leisure Partner

10/10

Exceptional

07 Feb 2025

Gabriel Jarillo

N/a

10/10

Exceptional

07 Feb 2025

G

👍

Leisure Self

6/10

Pleasant

04 Feb 2025

Juan Antonio

Awesome place, but service needs improvement.

The hotel, location, amenities are very good but the service is so sub standard for a hotel like this one. They need to hire people that care about their jobs and take pride working with the guest.

Business

8/10

Excellent

26 Jan 2025

Rodrigo

We had problems getting hot water for taking a shower twice. You don't expect to face into this issues on this kind of hotel. Beside that, everything was fine.

Leisure Family

8/10

Excellent

25 Jan 2025

Kishon

Nice place. Attractive pool and beach area.

Leisure Family