Name: Arrow on Spencer
Address: 585 La Trobe Street, Melbourne, 3000, AU

6/10

Pleasant

19 Jul 2026

Lisa

Checking in was a nightmare and took nearly 1 hour cause we had no check in number. The rooms wasn’t very clean and they never put extra teabags etc and no extra shampoo and conditioners. When book the money should have come out the day before so that we new everything was right. It has changed so much when we used to stay there before. We will never stay there again

Partner

6/10

Pleasant

16 Jul 2026

Renee

Property on high floor 1 xbed deluxe..Views great very roomy. EXTRA beds and balconys..
However main beds was not coyld feel metal coils.
No internet no checkin service ..

Family_with_children

10/10

Exceptional

26 Jun 2026

Nick

Was a great spot to stay

4/10

Poor

15 Jun 2026

Andrew

There was no reception when I arrived at 5pm, it was all virtual. Their automated check-in system so I had to call their hotline number and email my license ID to their staff. No advice over my ID retention within their system and nor the fact it was sent in an insecure email form. It took me well over an hour to check-in. Payment was via a link for funds that was emailed to me while I was sitting in their empty reception.

The room itself was dated and smelt like a hospital when I walked in. At least it was clean which was nice.

It was a little cheaper than other places nearly, however the check-in experience absolutely turned me off. Not staying here again sorry!

Self

2/10

Poor

26 Apr 2026

Lloyd

Hotel has no proper signage so easy to walk past. Arrive after 10 pm off a flight and reception not staffed. Call after hours number and guy answers phone in another language. To get into place he needs my credit card for security deposit of $100 which is pathetic for what the place is. I object to having to give credit number out from street citing security concerns and that I was not told there would be such a requirement.

After giving over of details they give me a PIN number to get into the building. It takes a few attempts as it does not work properly. Then inside given instructions to open a box to get access card. This takes 10 attempts and the female phone operator who had no idea did not give me proper instructions and the man gave me better instructions to clear previous entries. After the longest and most pathetic check in to a hotel I ever had I finally get into building.

Room is very spacious and more like a small apartment although dated. TV very small for size of. White tiles in bathroom and in passageway need to be careful with as could slip causing injury or permanent damage to oneself.

In morning I was planning to leave suitcase with reception before having a walk around city. Reception just after 9am was not staffed so not possible. This place is not staffed properly and I feel it is more for people who want to stay longer in Melbourne like overseas students and it should not be on Expedia or Hotels.com for visitors and tourists.

Self

8/10

Excellent

05 Feb 2026

John

Decent

6/10

Pleasant

10 Jan 2026

Kirsty

The location was perfect as needed to access the train. The cleanliness of the apartment could be improved :(

Leisure Family

2/10

Poor

05 Jan 2026

Mary-Frances

Arrow on SPENCER Melbourne CBD.
I don't like giving bad reviews but I feel I have no choice. We choose this hotel due to it's location as we had to catch and early morning train. We arrived at the hotel at 440pm on a Sunday. Sign stating check in until 5pm so we were on time.
The building was locked and we could not access reception. I called the after hours number on a piece of paper the wall and the gentleman from somewhere answered and stated that reception closed at 3pm. I would have to send him an email with a copy of my licence before they would give me the access. I told him I did not feel comfortable sending him my licence due to this age of fraud and he told me he could not check me in.
I wanted to check in face to face so I was given the address of the Arrow on Swanston which was a 25 minute walk. We walked there and spoke to the gentleman who I showed my ID and then he gave us the codes to check in. Asked for our credit card and I went to scan it and he told me i couldn't do that as I was staying at another hotel and had to enter the bond into the computer. I was so tired from travelling that I just handed it over. I wanted this to be over.
We walked back to the hotel entered and it was putrid. The elevators, the halls and the stains on the door made me feel sick. We entered and there were stains on the tiles, toilet unflushed, shower stains. Sheets were clean though. NEVER AGAIN will I stay here.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Carolyn

Staff are terrific. Joaquim is alway very helpful & remembers who I am as I have stayed there many times. My room was excellent & the location is very suitable.

Leisure Self

8/10

Excellent

12 Nov 2025

justin

Proximity

10/10

Exceptional

09 Nov 2025

Clint

Serviced my needs perfectly

Self

8/10

Excellent

29 Sep 2025

Neil

We are 4 brothers in town for the Lions rugby tour.
This place suited our needs, although is quite basic.
One bedroom has an en-suite so the rest of us had to share one bathroom - and the upstairs room is served by a spiral staircase.
Very basic comforts, couch and a full kitchen.
There is a desk at the lobby that is attended during the day.
We used the parking garage.
Location is convenient to the Docklands area, Victoria Market and the trolley but we would have preferred to be closer to the CBD
Overall, we were satisfied and the price was right.

Friends_and_family Friends

10/10

Exceptional

01 Sep 2025

Bruce

Andrew Returning Guests

Great service, convenient location with clean and tidy rooms.
Bed was uncomfortable this visit and some furniture has exceeded its use by date.
Overall a pleasant place to stay.

4/10

Poor

20 Aug 2025

Dianne

I needed to stay somewhere with short notice and whilst I was appreciative of obtaining a booking, I would never stay at Arrow Spencer Street again.
Firstly, the confirmation email via booking agent I rcvd said the reception was open till late at night. Upon arrival there was a sign stating reception closed at 5pm. I contacted the listed number and ultimately (after much to-ing and fro-ing) check in was completed. When I expressed my dissatisfaction the person I spoke with said the website stated they closed at 5pm. I checked Arrow Spencer Street and it did not state this, so far as I could see.
The room itself was appalling. Marks and grime all over the place. The window was utterly filthy. The wardrobe door was askew. The only seating was a cheap and nasty plastic setting and one of the chairs was wobbly. The bathroom was an utter disaster. The toilet cistern made a hideous noise for most of the night. The bathroom vanity was in an appalling state. The shower door was very difficult to maneuver and given that it was glass this was quite unsafe. The shower did not drain and within several minutes of the shower being on it turned into a foot bath and leaked on the floor. The only positive was the bed and which was quite comfortable.
Overall I would rate the property at between a 1 and 2. Arrow really should have paid me to stay at the property rather than me paying a fee. It was quite simply one of the worst properties I had ever stayed in. I will never return.

Business

10/10

Exceptional

16 Aug 2025

James

Great views of Sydney Harbour

Leisure Friends

8/10

Excellent

04 Aug 2025

Damian

.

8/10

Excellent

04 Jul 2025

Amanda

A huge apartment with 7x single and 1x double beds, 2 bathrooms and a huge rooftop terrace.
Clean but a little tired but for the price it’s a great option to accommodate a group.

Leisure Family_with_children

8/10

Excellent

01 Jul 2025

Ken

Very roomy and great location.

Leisure

10/10

Exceptional

29 May 2025

Fred

Huge apartment sleeps 6. Two bathrooms ,everything you need , very helpful desk Clark. Recommend

Leisure Family

8/10

Excellent

16 May 2025

mel

Maybe I didn’t see the information about how to find the hotel. I had to ask a hotel close by where to find it. Outside facade says Harbourview. Location is great. Trams really close by, not to mention Marvel stadium is walking distance.

Leisure Family

4/10

Poor

03 May 2025

Taylor

Arrived at property and was told my booking had been moved to another property (Arrows on Swanston). When I got to the other property I had to wait 2 hours for a room which although looked clean the carpets were filthy and had an odour.

Leisure Self

2/10

Poor

27 Apr 2025

Adrian

.

8/10

Excellent

21 Apr 2025

Julie

Great size apartment for an adult family, very convenient for transport. Easy parking

Leisure Family

8/10

Excellent

03 Apr 2025

Andrew

Close to Southern Cross Station and circle trams. Several good eateries a block or two away.
Staff very welcoming and helpful.
Felt secure overnight.

Leisure Self

4/10

Poor

31 Mar 2025

Norman

Initially difficulty getting key. I arrived at 4.45pm to find office closed. Trying the three numbers given , no response. Eventually got someone.
Someone had to let me into building so I could get mobile number. All sorted but not a good introduction. Room was okay. Plenty of hot water. Windows looked onto brick wall and pigeons kept cooing. Place needs an update. I will not stay again

Leisure Self

8/10

Excellent

02 Feb 2025

Moses

We were pleased with our stay. In particular the staff were very helpful. In the first attempt we thought the lift was not functional and we used the stairs. Turns out the button just needs a firmer press.

Leisure Family_with_children

2/10

Poor

19 Jan 2025

Wendy

The property was old and outdated. It smelt and was grotty. There was a distinict stale cigarette smell in the room and not very clean. The layout wasnt liveable thank god we only had one night. I dont mind staying in budget places but not when i paid a premium price. I could have had 2 nights at crown for what we paid for one night in this place. We will never stay there again.

Leisure Family

8/10

Excellent

16 Jan 2025

Douglas

One night stay

Got upgraded to a penthouse suite, which was nice, Hotel is a little dated but was clean and comfortable for a one night stay, the price was good value for money, compared to other Hotels in Melbourne, but if you are looking for something a bit more modern, this would may not be for you,

Friends_and_family Friends

10/10

Exceptional

09 Jan 2025

Raziya

The staff were very nice

Leisure Family

10/10

Exceptional

18 Dec 2024

Cheryl

Brilliant Brisbane

Excellent position for access to the city. Could do with a repaint and dishwasher wasn’t working but it was lovely to be in a residential setting, very quiet, easy access to shops.

Partner

4/10

Poor

06 Dec 2024

monique

definitely need some proper curtains on the windows, along with new pillows and a bed that doesn’t fall over

Leisure Friends

4/10

Poor

27 Nov 2024

Amanda

Badly run down, not clean and reception only open till 5.00pm

Leisure Family

4/10

Poor

17 Nov 2024

marian

If you like pigeons

Small room with a window facing concrete wall. All that can be seen outside the window is pigeon poo.
Room very hot and stuffy.
Woken by pigeons before 6am.
Bathroom mouldy and not clean.

Partner

6/10

Pleasant

31 Oct 2024

David

Overall ok!! Very close to Marvel stadium and the guy at the front desk was very nice! The overall place like I said was ok but if you can find somewhere else I would!

10/10

Exceptional

25 Oct 2024

Christine

I stay here every time I visit Melbourne. It is so central to everything I need and the apartments are very good

Leisure Friends

8/10

Excellent

19 Oct 2024

Sinclair

Room was clean. No noise all evening. Only negative was reception closed 4:45 when it said it was open till 5. We knocked on window and the person helped us but you could tell he wanted to leave. It wasn’t till I got to the room that I saw they’d emailed me instructions for retrieving key cards.

Leisure Family

6/10

Pleasant

17 Oct 2024

Verified traveler

You get what you pay for...

Basic, run down and cockroaches in the kitchen, carpet needed a serious deep clean as full of dirt, bathroom grates needed a good scrub, balcony covered in bird droppings. Fire alarm went off on second night, barely heard it in the room, luckily one person heard and woke the rest, however an alarm was left continuously going for 2 days straight after. You get what you pay for, definitely won't be staying again, barely what I'd class as a 2 star hotel, these 5 star reviews are totally paid for.

Friends_and_family Friends

2/10

Poor

26 Aug 2024

Anish

Very unworthy . I asked the receiptionist for the adjustment of the booking made mistakenly on 20 june to transfer to 6 th june . I went to the premises and came to know they had room . But he said he didnot want to transfer as they had no room. So poor and customer unfriendly hotel. I recommend anyone who is going over there . Do not go

2/10

Poor

24 Aug 2024

Josh

One of the worst hotels i stayed at. The TV was located in a seperate area away from the bed, which meant that there was no option to watch the television while in bed.
The place itself was very tacky. And the hot water ran out in about 5 minutes. Absolutely terrible experience

Leisure Self

6/10

Pleasant

17 Aug 2024

Darrell

The tv wifi was not connected to it. Run out of toilet paper

Leisure Family

6/10

Pleasant

03 Jul 2024

Melissa-Jane

.

Leisure Friends

8/10

Excellent

10 Jun 2024

lee

Hotel a little dirty in foyer and hallways . Looks like it hasn’t been cleaned in years . The room itself was ok for the price - location was great

Partner

8/10

Excellent

07 Jun 2024

Nada

We had the suit and it Was perfect for a large number of guests. However when we arrived there was no one at the reception desk, apparently they called in sick. We had arrived early but I had emailed them previously to let them know that we will won’t need the room until later that evening and We needed to park our cars. Due to no one being there we were unable to check in.
The only person to assist was the cleaner. She did a fantastic job and went and called the manager to sort out our cars and how we could collect our room key.
After about half an hour it was all sorted.
When we arrived back later that evening our collected the key from the overnight box.
Had no problems. The room was ok for the 2 nights. Furniture a bit old but we didn’t stay there much.
Great location . Would stay there again .

Leisure Friends

6/10

Pleasant

10 May 2024

Christian

The apartments are very old, feel a bit untidy, a bit abandoned, but very close to train station and fair value for money

Leisure Self

8/10

Excellent

08 May 2024

Corrine

Nice and close to southern cross. Quiet.

However, the entire building needs to be painted. Walls filthy,carpets in hallways tattered, mailboxes overflowing with mail.
Would stay again

Leisure Self

8/10

Excellent

17 Apr 2024

Helen

Clean facilities and consumables, and easy and convenient access close to transport. Police station across the road made it very safe. However, property itself was in quite poor condition with many scratched, stained or poorly repaired aspects. Also, the traffic noise throughout the night was fairly substantial - although this is fairly unavoidable.
Fine for the one night that we stayed just to sleep in, but wouldn’t have wanted to stay there for a longer time frame.

Leisure Family

10/10

Exceptional

15 Apr 2024

Bec

My partner and I really enjoyed our stay. For the price it was good value

Leisure Partner

8/10

Excellent

12 Apr 2024

Kylie

Ideal location for where we needed to be without having to bring the car. Comfortable enough for one night. I should have brought my pillow however as it was quite soft.

8/10

Excellent

25 Mar 2024

Glenda

Bed was terrible ... springs stick into every part of your body all night!!

Leisure Partner

10/10

Exceptional

04 Feb 2024

Maureen

Good safe and convenient location

Leisure Self

6/10

Pleasant

14 Jan 2024

marian

Disappointing

The room was very hot so we opened the window to be confronted with a tick layer of dust in the hinge area and outside of the window, large amounts of pigeon poo. There were small beetles in the kitchen cupboard and on the floor.
Reception person was friendly and efficient.

Partner

10/10

Exceptional

03 Dec 2023

Rodney

Good value for money

Leisure Family

2/10

Poor

29 Nov 2023

Stu

An expensive backpacker hostel. Filthy carpets (to the point of using the towels to walk on!). Stains on pretty much everything.

10/10

Exceptional

02 Oct 2023

Liberato

My stay was trouble free ,good spot for dinning , shows , and close to transport

Leisure Self

4/10

Poor

12 Jul 2023

Pam

My room seemed dirty, seemed dusty, bathroom shower head was terrible 608 room no good.

There was a mark on the carpet in front of bathroom. Looked like blood. Grose

Business Self

4/10

Poor

12 Mar 2023

Victoria

The property is actually canned Harbour View appartments- VERY difficult to locate in an Uber at 11pm. Called reception twice in Uber, as they close at 11pm and at no stage was it mentioned that there’s been a re-brand!
Also, booked paid for “Deluxe” Queen bed and double bed. Actually got a double and a single. Sofa stained. Overall grotty and smelt of mould. No room service ( as advertised) and be prepared to order Uber eats !

Leisure Family

6/10

Pleasant

01 Jan 2023

Gary

Very noisey at night. Had the fire alarm sound early in the morning, the evac procedure info needs to be clearer. Still waiting for the damage deposit refund 48 hours after check out.

Leisure Family

2/10

Poor

22 Dec 2022

Andrew

Avoid this crooked place. Rock up doors locked, noone there . Modern day quasi scam operation. Ripped off big time

Leisure Self

6/10

Pleasant

29 Jul 2022

Adam

Good

Leisure Partner

8/10

Excellent

04 Jul 2022

Chantel

The property was very conveniently located. The manager was lovely and very accommodating.
The room wasnt overly clean, there were hairs in the basin and shower

Leisure Family

10/10

Exceptional

04 Apr 2022

Rochelle

Great spot enjoyed our stay

Leisure Friends

6/10

Pleasant

20 Mar 2022

Jillian

Noise address, with roadworks going on in Spencer Street.

Friends_and_family Friends

6/10

Pleasant

27 Feb 2022

Vicki

Noisy, room was okay but other ares - lets etc not very clean clean.

Leisure Partner

2/10

Poor

31 Dec 2021

Calvin

I called before I checked in to see if there was car park available. The nice lady said yes. I parked my car in the garage and went to check in and asked the receptionist about parking but he said they have “limited parking” and that I had park across the road. I waited at the exit for 10-15 minutes for someone to open the door but no one did so I just parked in the building for free. Terrible stay. Very underwhelming.
Our level had a bad rubbish smell lingering. Would not recommend. There’s plenty out there with better value for money.

Leisure Family

2/10

Poor

30 Dec 2021

Craig

The receptionist was extremely rude and couldn’t care less about what was advertised versus what what delivered.
Requested parking but was told I had to park down the road at $16per hour. (Probably a mates car park) first in first served for parking removed the convenience of the hotel. Team member ‘too bad, you need to park somewhere else’ with a nice shoulder shrug.
Rude whilst I attempted to contact Wotif support for advise or refund.

Leisure Family_with_children

2/10

Poor

28 Dec 2021

Prakash

Very inconvenient service, room was confirmed and upon arrival got told has COVID exposure, but lingered to refund

Leisure Family

10/10

Exceptional

26 Dec 2021

Luke

The apartment was great for our family of 7, especially as the master bedroom was huge! We were able to have two children per extra bedroom and our baby in with us. The master bedroom had an ensuite, and there was a family bathroom. The street noise was more than ok, given that our room overlooked Spencer Street. We will definitely return.

Leisure Family_with_children

2/10

Poor

04 Dec 2021

Gabby

Disgrace

Booked online and then they called to say they were fully booked.
Not impressed at all

Partner

8/10

Excellent

23 May 2021

Verified traveler

Great location close to everything.
Shower leaks. Plug doesn’t fit in bath so made it hard with kids. Was comfier sitting on ground then couch. Needs upgrading ASAP.

Leisure Family_with_children

4/10

Poor

16 May 2021

Verified traveler

Didn't like that there was mould and water damage in room. Display photos were very misleading

Business Self

6/10

Pleasant

29 Apr 2021

Verified traveler

Terrible reception & bond refund issue

Check in advertised as after 2pm. Got a call asking me to check in before 3pm & was told normally reception was open until 9pm but for some special reason was closing early. I hadn't planned to get there until 6pm. They offered to stay open until 5pm (the earliest I could possibly get there was between 4 & 5pm) so I had to change my travel plans. When I arrived the reception was open and receptionist told me reception normally closed at 4pm but he would be there until 7pm! I was also unable to arrange to leave a room key for my partner who was arriving on a later train - so had to change my plans again which meant I was late for the event I was visiting Melbourne for!! I wouldn't have stayed here but had pre-paid online for the room. Then on checking out in the morning was told that the $100 room bond (another check-in surprise) would not be returned to me for 3 to 5 days! I do not recommend staying here.

Partner

8/10

Excellent

14 Mar 2021

Kimberley

Really good

Self

8/10

Excellent

02 Apr 2020

Verified traveler

The property was close to the central transport hub of Melbourne. It was clean and quiet. Has a 24 Hr reception.

Business_and_leisure Self

6/10

Pleasant

12 Mar 2020

Verified traveler

The location of this property is great. So close to Southern Cross Station, Tram Stops, supermarkets and shopping.

Leisure Family

6/10

Pleasant

07 Mar 2020

Verified traveler

Good location, bad mattress, 'balcony' room that faced grey concrete walls on all sides and was covered in bird poo, only ~5 mins of hot water

Leisure Partner

4/10

Poor

01 Mar 2020

Verified traveler

The location was good and close to public transport. However, it was VERY noisy. So much so I needed to wear earplugs to sleep. And the mattress felt like it hadn’t been changed since the 1950s. Won’t be going back.

Business_and_leisure Self

2/10

Poor

01 Mar 2020

Lee

Worst hotel experience ever. Will not stay here again if someone paid me.
Terrible customer service at reception
Terrible room cleanliness
One lift didn’t work so waiting for ever for the other one.
TV only had a couple of working channels

Friends_and_family Family

8/10

Excellent

28 Feb 2020

Verified traveler

Great value for money and location was fantastic, being so close to Southern Cross. Gym was disappointing, only the treadmill was plugged in and operating.

Friends_and_family Family

8/10

Excellent

22 Feb 2020

Margy

A great location being very close to Southern Cross Station. The staff were friendly and helpful. The TV was difficult to operate and l had to get a staff member to turn it on. The room smelt a bit funny and l think a previous guest had been a smoker!

Friends_and_family Family

10/10

Exceptional

16 Feb 2020

WayneBarnett

Location of this property is excellent! Trams at the doorstop, in many directions, including Tourist loop & Major Train Station, Southern Cross only a few minutes walk. Large Coles supermarket very close, open from 6am till 12Midnight. My Apartment was very spacious & loved the balcony view across at the Big Wheel at Docklands, that has a light show at night👌👍Bonus having a kitchenette & Hotel Staff all very friendly & helpful.

Friends_and_family Family

10/10

Exceptional

10 Feb 2020

Kerry

Very close to the trams and other transport and close to the shops

Friends_and_family Family

4/10

Poor

07 Feb 2020

Verified traveler

Handy situation to the tram route. Not very inviting, needs new carpet etc and we had a lot of trouble with bugs!

6/10

Pleasant

04 Feb 2020

Verified traveler

Didn't like our first room as I suffer from anxiety when I can't see out a window. The window opened onto a concrete wall. I thought we would have been accommodated in a room with a view. Paid extra for the balcony room. Reception didn't seem to realise my predicament. Second apartment was much better. Hotel is located very well close to transport.

Leisure Partner

10/10

Exceptional

28 Jan 2020

Jacs

Good location, close to skylink, cbd and trams. Our third stay and definitely will go back.

Leisure Family

6/10

Pleasant

28 Jan 2020

Verified traveler

Decent facilities and a convenient location near Southern Cross Station.

Leisure Self

8/10

Excellent

26 Jan 2020

Verified traveler

Close to Station Tidy has parking available Friendly staff

Leisure

8/10

Excellent

21 Jan 2020

Verified traveler

good location close to transport, within the free zone for trams.

Leisure Family

2/10

Poor

20 Jan 2020

Verified traveler

I have stayed in over 50 apartments in Melbourne itself, and over hundreds in the world. This is by far the worst apartment that anyone can live in. Expedia should get this apartment off its list. I stayed in 301,
a. Very Dirty: The room and the building was smelly, the corridors were stinking. The balcony was full of dust flying into the room. The carpet was dirty and mouldy.
b. The mattress was broken
c. The room was tiny den and way smaller than other comparative accomodations in the same budgets.
d. The basic kitchen amenities of utensils, wine or drink glasses were missing.
e.

4/10

Poor

09 Jan 2020

Verified traveler

Windows didn't shut correctly, sliding door doesn't slide.
Uncomfortable beds

Friends_and_family Family_with_children

10/10

Exceptional

07 Jan 2020

Verified traveler

Staff on reception whose name is Anchal was very friendly and helpful during our stay. It was our first visit to Melbourne and she helped and guided us with places to visit. It made our plan very easy. Thanks to Anchal. Please kindly pass on our gratitude to her.

No bed room and bathroom had facilities to lock door from inside. We were 4 adults and 2 kids. It made our stay little bit uncomfortable particularly while using bathroom.

Leisure Family_with_children

8/10

Excellent

05 Jan 2020

Verified traveler

Asked about parking at the property the day before check in and was told buy the young fella on reception there was no parking available for the next day.
When we checked in we asked the young lass on reception just to make sure and were told there is/was plenty of parking available, made the night before's search for park the car a waste of time!
Happy she sorted us in the end!

Friends_and_family Family

8/10

Excellent

01 Jan 2020

Verified traveler

It's location is very convenient to anywhere u want to move in the city.
The toilet is not co-located with the bathroom. Prolly a bidet or and hand-spray would be useful.
We have enjoyed our stay there. Your staff have been very helpful too.

Leisure Family

6/10

Pleasant

01 Jan 2020

Verified traveler

Would not recommend

This property should definitely not be rated as a 4 star hotel.
Floors were not clean, rubbish and food scraps under the fold out bed/couch, food was left in the cupboard, shower was tiny triangular shape, tv remote not working and living space was extremely tight to move around in.
Location in relation to public transport is good.
Request for extra bedding was ignored first night. Did receive it second night from different staff member.
Booked for three people and received towels, shampoo etc for one.
Won’t be back here again.

Friends_and_family Friends

4/10

Poor

31 Dec 2019

paul

We booked through hotels.com two months before our date. Arrived to find the place overbooked and told there was no place for us as they hadn’t been notified by hotels.com and the chap on the counter struggled to cope with the problem. Thank goodness we were able to be accommodated at another arrow hotel .

Friends_and_family Family

8/10

Excellent

29 Dec 2019

Verified traveler

Good location, close to tram stops and supermarket. Good sized rooms suitable for our large family.

Leisure Family

10/10

Exceptional

29 Dec 2019

Verified traveler

We had spent a comfortable naight ! Thank you !! See you next

Leisure Family

10/10

Exceptional

21 Dec 2019

Yeonsu

Good location and nice conditions!

It was really nice. The apartment is pretty old, but the condition was quite good! And the location was really convenient!

Partner

8/10

Excellent

17 Dec 2019

Verified traveler

It was walking distance to the bus depot but it was really very noisy, and my view was just a brick wall a few metres from my window. Don’t think I’ll stay there again

Friends_and_family Family

10/10

Exceptional

16 Dec 2019

Wit

This property is so nice and the staff are friendly and helpful. In addition, transportation nearby property makes us easy to travel. I highly recommend staying here.

Business_and_leisure Friends

10/10

Exceptional

16 Dec 2019

Stephen

Close to Spencer street staion and outlet not far from city centre Swanson st

Leisure Partner