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Melbourne City Suites

Melbourne - VIC · Australia

Unit 809/471 Little Bourke StView location

8.4/10Excellent151 Reviews
Cleanliness8.8/108.8
Service8.6/108.6
Comfort9.0/109.0
Condition8.6/108.6
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Melbourne City Suites

Dive into the electric vibe of Melbourne with a stay at Melbourne City Suites on Little Bourke! Located in the bustling heart of the city, this comfortable aparthotel caters to all, from solo adventurers to families and business travelers.

Choose from stylish King Studios to spacious One and Two Bedroom Apartments, all designed with your comfort in mind. With onsite front desk, 24 hour security, state-of-the-art gym, relaxing sauna, and the trendy Movida Aqui restaurant just next door, every need is catered to.

Step outside and you’re moments away from Melbourne’s best shopping, dining, and cultural hotspots. Melbourne City Suites promises an unforgettable Melbourne experience, blending comfort, convenience, and excitement in one dynamic location​.

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A stay at Melbourne City Suites places you in the heart of Melbourne, within a 10-minute walk of Melbourne Central and Collins Street. This hotel is 0.5 mi (0.8 km) from Queen Victoria Market and 0.7 mi (1.2 km) from Marvel Stadium.

Make yourself at home in one of the 56 guestrooms, featuring kitchenettes with refrigerators and stovetops. 65-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, and housekeeping is provided weekly.

Featured amenities include express check-in, express check-out, and luggage storage.

Popular amenities

Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 9:00 PM
Check-out until 10:00 AM
Minimum check-in age 19

Hotel policies

Parking height restrictions apply No front desk Guests will receive an email with special check-in instructions Guest will receive an email before arrival 72 hours Professional property host/manager Pets not allowed

Important information

  • You need to know
    • Parking height restrictions apply.
  • Special Instructions
    There is no front desk at this property. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. \nGuests will receive an email within 72 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of AUD 50 at check-out. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Minimal age
    19
  • Optional fees
    • Fee for buffet breakfast: approximately AUD 34 for adults and AUD 17 for children
    • Nearby parking fee: AUD 35 per night (984 ft away)
    • Crib (infant bed) fee: AUD 40.0 per day
    • Rollaway bed fee: AUD 40.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Hardware Lane 0.2 km / 0.1 mi
Emporium Melbourne 0.5 km / 0.3 mi
Flagstaff Gardens 0.5 km / 0.3 mi
Collins Street 0.5 km / 0.3 mi
Bourke Street Mall 0.6 km / 0.4 mi
Melbourne Central 0.6 km / 0.4 mi
Flinders Lane 0.7 km / 0.4 mi
QV Centre 0.7 km / 0.4 mi
Immigration Museum 0.7 km / 0.5 mi
Melbourne Town Hall 0.8 km / 0.5 mi
Queen Victoria Market 0.8 km / 0.5 mi
SEA LIFE Melbourne 0.9 km / 0.5 mi
Degraves Street 0.9 km / 0.6 mi
State Library of Victoria 0.9 km / 0.6 mi
RMIT University 0.9 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1977
  • Year of most recent renovation: 2016
  • Total number of rooms: 55
  • Number of floors (main building): 10
  • Suites: 4
  • Apartments: 51
  • apartment
  • American ExpressExtra charge
  • Diners Club
  • MasterCardExtra charge
  • VisaExtra charge
  • Wheelchair-accessible
Show 18 more facilities & services
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wired Internet
  • Wi-fiExtra charge
  • 24-hour security
  • Air conditioning in public areas
  • Smoke detector
  • Lift access
  • Gym
  • Toaster: 55
  • Clothes dryer
  • Towels and bed linen
  • Sauna
  • Non-smoking establishmentExtra charge
  • Credit card is compulsory as a deposit, no deposit in cash is acceptedExtra charge
  • Single-Use Plastic FreeExtra charge
  • Universal accessibility
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM TWO BEDROOMSFAMILY ROOM • TWO BEDROOMSFAM.B2

    Photos are not available for this room type.

    Melbourne City Suites

    FAMILY ROOM TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOM WITH VIEWSAPARTMENT • ONE BEDROOM WITH VIEWSAPT.B1-WV

    Photos are not available for this room type.

    Melbourne City Suites

    APARTMENT ONE BEDROOM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM ONE BEDROOMFAMILY ROOM • ONE BEDROOM • 1 Bedroom • 60 m²FAM.B1
    FAMILY ROOM ONE BEDROOMPhoto unavailable5 photos

    Melbourne City Suites

    FAMILY ROOM ONE BEDROOM

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    60 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.B1

    Room amenities

    • Wi-fi
    • Living room: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2

    Photos are not available for this room type.

    Melbourne City Suites

    APARTMENT TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO BEDROOMSFAMILY ROOM • TWO BEDROOMS • 2 Bedrooms • 110 m²FAM.B2-1
    FAMILY ROOM TWO BEDROOMSPhoto unavailable6 photos

    Melbourne City Suites

    FAMILY ROOM TWO BEDROOMS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    110 m²
    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 4
    Bed setup
    King-size bed 150-183 width, 2 × Queen-size bed 150-154 width
    Bedrooms
    2
    Room type
    FAMILY ROOM
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.B2-1

    Room amenities

    • Living room: 1
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT KING BED ONE BEDROOMAPARTMENT • KING BED ONE BEDROOMAPT.B1-KG

    Photos are not available for this room type.

    Melbourne City Suites

    APARTMENT KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE KING BEDSTUDIO • DELUXE KING BED • 1 Bedroom • 45 m²STU.DX-KG
    STUDIO DELUXE KING BEDPhoto unavailable6 photos

    Melbourne City Suites

    STUDIO DELUXE KING BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-KG

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXESTUDIO • DELUXESTU.DX

    Photos are not available for this room type.

    Melbourne City Suites

    STUDIO DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT EXECUTIVEAPARTMENT • EXECUTIVEAPT.EJ

    Photos are not available for this room type.

    Melbourne City Suites

    APARTMENT EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO QUEEN BEDS ONE BEDROOMAPARTMENT • TWO QUEEN BEDS ONE BEDROOMAPT.2Q-B1

    Photos are not available for this room type.

    Melbourne City Suites

    APARTMENT TWO QUEEN BEDS ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO QUEEN BEDS ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2Q-B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT CONNECTING ROOMAPARTMENT • CONNECTING ROOMAPT.CM

    Photos are not available for this room type.

    Melbourne City Suites

    APARTMENT CONNECTING ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.CM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOM • 1 Bedroom • 55 m²APT.B1
    APARTMENT ONE BEDROOMPhoto unavailable6 photos

    Melbourne City Suites

    APARTMENT ONE BEDROOM

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    55 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1

    Room amenities

    • Living room: 1
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Melbourne City Suites

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Melbourne City Suites

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT EXECUTIVE TWO BEDROOMSAPARTMENT • EXECUTIVE TWO BEDROOMS • 2 Bedrooms • 95 m²APT.B2-EJ
    APARTMENT EXECUTIVE TWO BEDROOMSPhoto unavailable6 photos

    Melbourne City Suites

    APARTMENT EXECUTIVE TWO BEDROOMS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    95 m²
    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 4
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    2
    Room type
    APARTMENT
    View / characteristic
    EXECUTIVE TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-EJ

    Room amenities

    • Wi-fi
    • Living room: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDSAPARTMENT • TWO BEDSAPT.2B

    Photos are not available for this room type.

    Melbourne City Suites

    APARTMENT TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT EXECUTIVE KING BEDAPARTMENT • EXECUTIVE KING BEDAPT.EJ-KG

    Photos are not available for this room type.

    Melbourne City Suites

    APARTMENT EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Melbourne City Suites

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOM • 1 Bedroom • 65 m²APT.B1-1
    APARTMENT ONE BEDROOMPhoto unavailable5 photos

    Melbourne City Suites

    APARTMENT ONE BEDROOM

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    65 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1-1

    Room amenities

    • Living room: 1
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOMAPT.B1-2

    Photos are not available for this room type.

    Melbourne City Suites

    APARTMENT ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Melbourne City Suites

8.4
Excellent
151 Reviews
Cleanliness
8.8 /10
Service
8.6 /10
Comfort
9.0 /10
Condition
8.6 /10
Amenities
8.0 /10
50 reviews shown
10/10
Exceptional
18 Jul 2026
Katherine
Great place to stay. Walking distance to shops.
Family_with_children
8/10
Excellent
20 Jun 2026
Vince
Very spacious apartment in a great central location. Roomy bathroom, comfy king size bed. A dining table would make the the place perfect.
Partner
10/10
Exceptional
09 Jun 2026
Melissa
Is conveniently located inside the same building as Mantra on Little Bourke in the heart of the CBD. Same comfortable and spacious layout as Mantra rooms we've stayed out in the building though located on different floors. Was able to store our luggage at reception on level 8 both before and after our stay which was amazing. If you need more amenities like toilet paper just need to ask at reception - housekeeping only from day 4 onwards though not needed. Love the keypin access for the room and ground floor late night access. Highly recommend.
Friends
8/10
Excellent
25 May 2026
Brian
Reception area was awkward. The receptionist was lovely. No hair dryer in the room. There was a reminder in the kitchen area to clean your mess otherwise you’ll get charged $50 cleaning
10/10
Exceptional
29 Apr 2026
Corey
The room was very large and was close to every amenity needed. Staff were very helpful. The only thing I didn't like was the dryer took too long to dry my clothes.
Self
2/10
Poor
30 Mar 2026
Kim
Such a disappointing experience after staying there so many times. I left my kindle and sunglasses in the room when I was rushing to a meeting. I was 100% positive, I even knew exactly where I left them in the room. Not only could I not get them back but I could not contact the property. I emailed, called multiple times and eventually went to the property but to no avail.
10/10
Exceptional
29 Mar 2026
ANITA
Great location close to all the major shops.
Clean room lots of space in the appartment.
Partner
10/10
Exceptional
05 Mar 2026
Benjamin
Stayed 1 night and really liked the place. Great value for the large size of the apartment. Good location, easily accessible. Booking and check in process was easy and staff helpful.
Family_with_children
4/10
Poor
22 Feb 2026
Samuel John
Unfortunately the room was dirty - clumps of hair in the bathroom, a strong cooking smell in the entire apartment and unclean drawers/cupboards in the kitchen.
Self
2/10
Poor
05 Feb 2026
michael
Awful experience. Had a late checkin and their credit card payment system didn't work to provide my deposit which happens. But they new it wasn't working and did nothing to warn me or identify another way to get into my room. I was on the phone for 90 minutes with them before they let me pay the next day. And that was just my first few horus of a miserable few days at their location. Melbourne was beautiful regardless!
Friends_and_family Family
10/10
Exceptional
31 Jan 2026
Andrew
All good
Friends_and_family Family
10/10
Exceptional
24 Jan 2026
Helen
Great.
Leisure Family_with_children
10/10
Exceptional
16 Jan 2026
Jonathon
Central to everywhere
Leisure Family
2/10
Poor
11 Jan 2026
Steve
Dirty sheets, dirty spabath that smelt on urine and no plug for the bath so couldnt even use it even if i cleaned it myself.

No ability to lock the door from the inside, if you have little children i wouldnt recomend.

Was a terrible stay.
Leisure Family_with_children
8/10
Excellent
09 Jan 2026
Jing ting
Great location, spacious room, insufficient parking
Friends_and_family Family
10/10
Exceptional
09 Jan 2026
Sriram
Everything was great!
Leisure Family
10/10
Exceptional
05 Dec 2025
Kathy
Had a comfortable stay in a very beautiful room. Check in was easy with availability to our room early. Great location in the city. Will definitely stay again. Thank you
Friends_and_family Family
10/10
Exceptional
02 Dec 2025
Yuval
.
Partner
10/10
Exceptional
19 Nov 2025
Alan
All good.
Friends_and_family Family
8/10
Excellent
13 Nov 2025
Maria
The bathroom,the amenities and a very comfortable bed( I didn't want to get out ). The view from the window is also great.
Friends_and_family Friends
8/10
Excellent
10 Nov 2025
Sarah
Good location, had most things we needed. The apartment was not serviced so we washed and dried our own towels, bought our own coffee etc.
Bed good, pillows soft and lumpy.
Would stay again.
Partner
8/10
Excellent
08 Nov 2025
Julianne
Ideal for a quick city escape. Comfortable room.
Leisure Partner
10/10
Exceptional
23 Oct 2025
Shirley
A lovely spacious room with all we needed. When it was raining one day we were offered an umbrella!
Our only problem was with the late Check In. Communication wasnt there re room access, after I'd stated our arrival time....
Partner
10/10
Exceptional
17 Oct 2025
Melissa
Clean, staff very responsive and friendly.
Leisure Family
4/10
Poor
08 Oct 2025
Katelyn
Disappointed with our stay at Melbourne City Suites. We booked for 7 people, and when we arrived there was only bedding for 6 people.
When we questioned this at reception they acknowledged that the \"room rate was for 7 people\" but it would be an extra fee for a rollaway bed.
Additionally, I opted for the 'self-check in' in which you are supposed to be sent an email with instructions the day prior. I never received the email, and on the morning of check in, called reception to ask them to resend it, to which they said they would, but again it never came through.
Checking in was extremely clunky- Melbourne City Suites operate out of a hotel room within the facilities of another hotel, the reception is in a hotel room on the 8th floor, and was a slow process. There were 4 people in front of us and we were waiting in line for approx 30 minutes.
Parking was also an issue. I called prior to booking to booking about the parking situation as it was important for us to book somewhere with parking. They stated they had a car park and to provide the vehicles registration and they will reserve a car park.
Upon arrival, the car park (a public car park) was full. I was very fortunate to wait until someone left and I was able to get a park. I just found that saying a 'car park was reserved' for us was extremely misleading. Also, the overnight fee was cheaper than the hotel car park fee, which we had already paid for.
Overall the customer service was very disappointing.
10/10
Exceptional
06 Oct 2025
Colin
The wether was great for two days close to every thing
We walked everywhere
The staff are very friendly and helpful
Friends_and_family Family
10/10
Exceptional
29 Sep 2025
Michael
Melbournes best kept secret! The most cost effective beautiful accomodation. Can't recommend enough!
Business
8/10
Excellent
18 Sep 2025
Jimmy Teo Li

Nice place

Surrounding not bad. Worth the stay.
Friends_and_family Family
4/10
Poor
16 Sep 2025
David
Sadly the standard of cleanliness was well below acceptable. We had to make four requests for Nespresso coffee capsules before any arrived. The reception staff were pleasant but communications within the hotel were poor. The hotel insists that guests wash dishes upon departure (no dishwasher) consequently we found our dishes next to the rubbish bin under the sink and had to wash them before using. Disappointing.
Leisure Partner
10/10
Exceptional
06 Sep 2025
Scott
Was unique having a motel inside of another motel
Leisure Partner
2/10
Poor
09 Aug 2025
Erin
Booked for 5 people (2 adults, 3 kids). Was allocated a 4 bed room, but that's fine because we booked and paid for the extra kid. Reception advertised as open till 8 on Friday, got there before 7, it was shut. Had to \"renew\" my deposit? before they'd give me access to the room. Room had 2 queen beds, no extra one, no fold out couch. Was told i could have another bed if i paid for it - the extra I'd already paid is apparently just to let the person in the room?? Was told you have to specify if you're booking a room for 5 that you want everyone to have a place to sleep?! They couldn't provide us with the extra bed because no one was on site, my son had to sleep on the floor. Extra bed was supposed to be there at 9am the next morning, we got sick of waiting and went out at 10am. Got back, bed was there, no pillow, no towel. Horrific. And that's not even going into the fire alarm going off for 30 mins in the middle of the night. Never again.
Leisure
8/10
Excellent
28 Jul 2025
Michael
Nice apartment, well presented
8/10
Excellent
23 Jun 2025
Mary
The room was very dark - there was a window out on to an alley and it was in the bedroom but other than that there were no windows. The booking said that parking was available which is why we chose this accommodation but when we arrived, we were asked if we had reserved parking - the booking does not indicate that it had to be reserved. The desk staff was helpful and found us a parking spot a few blocks away but expected us to walk back from there (in the rain) with our luggage. Clarity in the booking would have helped. She then suggested that that we could pull up in front of the building - a no parking zone - and drop the luggage off . I said i was not going to leave the luggage on the sidewalk in the rain and come back for it - she was kind enough to take it up to our room for us .. but really a little more staff support would have been helpful.
Leisure Partner
10/10
Exceptional
03 Jun 2025
Jo
Great stay, friendly staff!
Business
10/10
Exceptional
01 Jun 2025
Basil
Clean and in a great location
Leisure Family
6/10
Pleasant
25 May 2025
Verified traveler

Cold Room, Poor Service, and Misleading

I recently stayed at this hotel during a study trip to Melbourne and was very disappointed with the experience. On the first night, the room was absolutely freezing — the heating was not working at all. When I contacted the hotel, I was told that nothing could be done until reception opened the next morning. This was completely unacceptable, especially during cold weather.

Even after repairs were supposedly carried out on the air conditioning unit, the heating still didn’t work. It took considerable effort and time – which I couldn’t afford on a busy study schedule – just to get my room swapped. There was very little urgency or concern shown by the staff, which only added to the frustration.

Additionally, the hotel advertises that the property was constructed in 2020, which is clearly false. The building is noticeably old and outdated, and this kind of misleading information feels deceptive.

Overall, I would not recommend this property. Between the uncomfortable conditions, lack of timely support, and false advertising, the experience fell far short of expectations
Business Friends
8/10
Excellent
08 May 2025
Alan

Location, good space in the apartment.

There were no hand towels in the bathroom.small point.
They need a decent sign on Lt Burke street with clear instructions on how to get to reception 8 stories up.
Neither of these things are hard to fix.
Partner
10/10
Exceptional
22 Apr 2025
Alan

Great Melbourne Stay

This is always my go to Melbourne place to stay. Very good value and more than just a hotel room.
8/10
Excellent
12 Apr 2025
Mike
Unique setup with a hotel inside a hotel floor.
Business Self
10/10
Exceptional
16 Mar 2025
Gavin
Very helpful. I would stay again
Leisure Family
8/10
Excellent
22 Feb 2025
David
Our stay was pleasant. A little hard to work out the parking but we got there in the end. Heading into reception was a little weird given it was in a hotel room but everything worked out.
Friends_and_family Family
10/10
Exceptional
31 Jan 2025
susan
Excellent service from staff!
Leisure
10/10
Exceptional
25 Jan 2025
Michel
Great place, love the location, amenties and spacious rooms. Parking options are great and well located.
10/10
Exceptional
25 Jan 2025
Michel
Always enjoy staying here. Closeby, parking options are great, rooms are clean and tidy and great location.
Business_and_leisure Self
8/10
Excellent
19 Jan 2025
samara
Which i didn't like : lights are very dim, not enough bright light in the rooms. Rooms are very spacious and organised neatly.
Leisure Family
10/10
Exceptional
12 Jan 2025
Ronelle
The staff were very accommodating and offered us early check in .
They were easy to deal with.
The room was clean , spacious and comfortable with everything we needed.
The location is excellent, close to shopping, attractions & transport. Would definitely recommend.
Leisure Family
6/10
Pleasant
23 Dec 2024
Mario Derrick
Wasn't serviced properly before our stay. difficulty in checking in after hours.
Leisure Family
8/10
Excellent
20 Dec 2024
Jennifer
It was lovely, but the onsite carpark is a nightmare to get in and out of. Damaged my car as there is absolutely no wriggle room.
Leisure Family_with_children
10/10
Exceptional
03 Dec 2024
Anthony
Excellent facility and cleanliness
8/10
Excellent
27 Nov 2024
Rachel
Reception is on level 8 of the Mantra. It is a little strange but don't let it put you off. The receptionist was lovely and the standard of the apartment was excellent. Will stay again.

Location & surroundings

Melbourne City Suites
Unit 809/471 Little Bourke St, Melbourne, Australia

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Melbourne City Suites

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