Metro Apartments on Bank Place - Melbourne

10/10

Exceptional

21 Jan 2024

Melody

Lovely studio apartment that is well equipped and conveniently located.

Leisure Self

4/10

Poor

20 Jan 2024

Kegan

After i booked i had to contact MadeComfy multiple times as I received multiple emails saying I need to provide my license otherwise my booking would be cancelled (I had done so weeks earlier but had to do manually as any link sent never worked and had someone else's name on it.
I requested the invoice so I can review breakdown and see whether a deposit was taken and to make payment from an updated account. I asked for this over 2 weeks in advance and still haven't been provided the invoice, rather being billed to the account i was trying to udpate.
When I arrived to the property I requested a second key, for the soap and conditioner to be filled (they were empty) and followed up again on the invoice/deposit. I am now home 10 days after the email and still haven't received any response

Leisure Partner

10/10

Exceptional

02 Oct 2023

glenn

Was perfect for our stay. In the heart of the city with everything in walking distance.

Leisure Partner

10/10

Exceptional

23 Aug 2023

brad

The location was great and the front office/reception fellow couldn't have been more helpful. The room was clean and the handyman wandering about doing jobs was also very pleasant. Great value hotel!

Business Self

4/10

Poor

21 Aug 2023

Dimitry

Terrible experience with early check in, wasted 3 hours because reception didnt make arrangements for us to pick up keys.Prior to that contacted us urgently requesting for payment to be made asap or risk reservation being cancelled, because reception is unmanned at weekends. Requested for early check in made, but no details sent. Not possible to connect to out of hours mobile, no response to voicemails and messages via Wotif. Another couple arrived with same issue and local residents stating \"people wait by the door a lot\". Rooms are average, shower does not have an easy to locate midzone between freezing and scorching which means showers are not an experience they need to be and extraction fan is loud enough to disrupt sleep if light is used overnight. Very dusty aircon unit and missing some cabinet door handles. Overall average and probably would not have minded, given it was chosen for location, but very poor service let it down in the end and has negatively flavoured the stay.

Leisure Partner

10/10

Exceptional

19 Aug 2023

Paul

Property is located on the fringe of the CBD. walking was easy. Trams in the area are free. Restaurants within 100 Metres. Facilities within the apartment were very good.
Shower was very small and the extractor fan sounded like a jet taking off and operated when the light was turned on.
Overall we were happy with the apartment.

Leisure Partner

8/10

Excellent

10 Aug 2023

Phil

Convenient and tidy place to stay with good location

Leisure Self

8/10

Excellent

17 Jul 2023

Kim

Very close to dining, theatre, shopping and the Tram

Leisure Family

6/10

Pleasant

15 May 2023

Tracy

Good location. Bathroom could do with renovation.

Leisure Self

8/10

Excellent

03 Apr 2023

Emma

Central location. Clean, basic apartment.

Leisure Family

10/10

Exceptional

13 Mar 2023

mark

Great position

Leisure Partner

4/10

Poor

07 Mar 2023

Christopher

Location is decent but there are pubs downstairs that make a fair bit of noise on a Fri/Sat Night. The room we stayed in needed some repairs and a refreshment. The sink tap was loose and wobbly and was barely usable. The toilet wasn't super clean and the toilet paper was one ply. The pillow was also poor quality and extremely flat and the bed was pretty soft. Overall it was average at best and wouldn't stay again

Leisure Partner

6/10

Pleasant

23 Feb 2023

Thomas

The property was overall basic and spacious, and achieved what I required, somewhere to rest my head, in a quiet location.
The door to the balcony was locked without the ability to utilise it, and all other windows were locked shut without the ability to obtain fresh air in the apartment.
The window in the kitchen did not have a full set of blinds, which was a little unnerving for one who wants privacy.
A number of other items did stand out throughout the apartment.
However at the end of the day, if the price is right I would consider returning to spend another night.

Business Self

6/10

Pleasant

11 Dec 2022

Michael

Very noisy at night. Whilst convenient to town, the loud music from a nearby nightclub or pub went on until 3am on Friday and 4am on Saturday. Rundown but OK for the price, the only real drawback was the noise. Staff on check-in were very friendly and helpful.

Leisure Partner

8/10

Excellent

06 Dec 2022

Verified traveler

Location ideal in an average apartment.

Staff very obliging, apartment cleaned. Decor is tired and cluttered and the lounge was stained

Partner

10/10

Exceptional

05 Dec 2022

Verified traveler

Great location

This was the perfect location for us. Very easy instructions and communication. We found the room had everything we needed for our stay.

Partner

10/10

Exceptional

29 Nov 2022

Verified traveler

Great place to stay in Melbourne!

Great location in the CBD! Very close to many sights and shops. But because of that, there were some nights where there was loud noise at night/in the morning. Wasn't too much of a problem for me. The room was very cozy and had everything I needed. It did get stuffy at times though. Overall, the place is good for those wanting to keep to themselves and have an apartment-style vibe.

Self

4/10

Poor

02 Nov 2022

Joanne

was given one room, but this had a fuse box that was making noise, so I asked to move. They moved me and advised that the new room was \"noisy\" but I was not told that the noise came from a nightclub and that the noise could go on till 4.30am. If they had, I would have stayed in the first room. Shelves where glasses stored had not been cleaned in either room for weeks. Bed in the second room had a leg missing. I would not recommend and I would not return.

Leisure Self

10/10

Exceptional

05 Oct 2022

Paul

Self-contained apartment had everything needed for 6 day stay. Great location near bars & restaurants. Friendly & helpful Manager. Would definitely stay again.

Leisure Partner

10/10

Exceptional

12 Sep 2022

Alison

Close to everything. Easy checkin and checkout. Nice and clean but smaller than led to believe in pictures. No milk provided even though tea and coffee were.

Leisure Partner

10/10

Exceptional

06 Sep 2022

Cameron

The rooms were exceptionally clean and had everything from a dishwasher, washing machine/dryer, heater. Close to southern cross station and multiple tram routes, lots of shopping and dining options and to top it off the staff are so personable and professional!

Leisure Self

8/10

Excellent

31 Jul 2022

Belinda

Restaurants near by were great. Loved the Roti Bar!

Business_and_leisure Partner

8/10

Excellent

13 Jun 2022

Matt

Nice apartment, very comfortable for 2 adults.

Leisure Partner

10/10

Exceptional

15 May 2022

bronwyn

Overall, had a great stay.
Apartment was perfect for the two of us, and the location made it so easy to walk around Melbourne. Some fantastic bars within a few metres. Check in was very pleasant, and prior correspondence to confirm our booking was fantastic. We had stayed here pre-covid, and we will certainly stay again next time we are in Melbourne.

Leisure Partner

10/10

Exceptional

09 Apr 2022

Janette

Exceeded our expectations. Did not not expect a fully serviced apartment in the heart of the city. Close to trams and shopping district.

Leisure Partner

8/10

Excellent

22 Mar 2022

Donna

Lovely staff, the apartment was clean, only negative was the shower over bath and the fact that it could so with some updating.

Leisure Friends

8/10

Excellent

07 Mar 2022

Cameron

Not the newest or freshest place I have ever stayed but clean, great location, great value for money, good amenities in the room and helpful staff.
Would definitely stay again or recommend, particularly if you are after a place for a longer stay in a good part of the city that won’t break the budget.

Leisure Self

10/10

Exceptional

03 Dec 2021

Steve

Customer service was excellent and made you feel at home. Rooms were large and spacious and the bed was huge. Late checkout was offered with no pressure of time. Location is absolutely perfect right in the heart of the city

Leisure Partner

10/10

Exceptional

23 Aug 2021

John

Great location
Friendly and professional staff
Extremely comfortable accommodation
Good value for money

Business_and_leisure Self

8/10

Excellent

07 Apr 2021

Verified traveler

Nice old world heritage place to stay in a historic precinct of Melbourne.

Leisure Partner

8/10

Excellent

03 Apr 2021

Verified traveler

Easy accessible.

Leisure

10/10

Exceptional

04 Jul 2020

Verified traveler

Good place to stay

Close to everything, was used as a stay overnight for a bithday night out with friends

Friends_and_family Friends

6/10

Pleasant

10 Mar 2020

Verified traveler

Very simple budget hotel. Room was smaller than I expected and smaller than others in this price range. Location is very good.

Business Self

6/10

Pleasant

09 Mar 2020

Makiko

Please fix it

Leaking water from air conditioner and carpet was wet or stained

Partner

8/10

Excellent

08 Mar 2020

Kathryn

Location was great, bed really comfy, staff so lovely

Business Self

10/10

Exceptional

05 Mar 2020

Verified traveler

Brilliant location, courteous staff plus I received a upgrade. Very satisfied. I shall be recommendibg the Metro establishment in the future to all who require CBD accomodation.

Leisure Self

8/10

Excellent

15 Feb 2020

Verified traveler

Quick check in and check out. Staff were friendly.

Leisure Partner

8/10

Excellent

31 Jan 2020

Verified traveler

Pleasant & easy check in. Close to fabulous eating spots and great coffee!

Leisure Partner

10/10

Exceptional

27 Jan 2020

Stephanie

Great location. Low key and comfortable. Lovely staff.

Partner

10/10

Exceptional

25 Jan 2020

Verified traveler

Staff very friendly and helpful. Position of hotel perfect - we walked to everything including the Australian Open.

Leisure Partner

4/10

Poor

25 Jan 2020

Verified traveler

Good location but a compact apartment was a shock noisy and loud from the street light directly outside window 2 people in the room was very difficult to move around. Housekeeping did not make out bed just pulled up even though we were told to not leave clothes on bed reception was very polite and helpful

Leisure

6/10

Pleasant

20 Jan 2020

C

Central location so perfect for exploring the CBD. Close to plenty of public transport. However they gave us ear plugs upon checking in because “it’s Saturday night in Melbourne”. It was noisy with the two bars/clubs right on the doorstep but might not be a problem on a week night. The compact room was indeed compact. Two people was pushing it. Staff were friendly :)

Friends_and_family Partner

6/10

Pleasant

16 Jan 2020

Verified traveler

Okay, a bit noisy and the street outside unkempt. Looks a bit of a run down area even though its very central.

Business Self

10/10

Exceptional

31 Dec 2019

Gary

Great location and price thanks

Partner

8/10

Excellent

31 Dec 2019

Lisa

Great location friendly staff, everything we needed for our short stay

Leisure Partner

8/10

Excellent

17 Dec 2019

Verified traveler

Location is great. Easy access to shopping, transport, main train station, restaurants, convenience stores. Room was a little dated but clean & king size bed really comfortable. There are about 6 rather steep steps to get up to reception so this may restrict easy access for some people.

Leisure

8/10

Excellent

13 Dec 2019

Verified traveler

Very convenient to CBD and Sye bus stop. The front steps and entrance door was awkward to get in with suitcases.

Friends_and_family Partner

10/10

Exceptional

07 Dec 2019

Verified traveler

Very friendly staff and in a great quiet yet central location in the city. The Mitre raven is across the lane which has been a favourite place of mine for many years. I was pleasantly surprised with the size of the apartment.

Business Family

10/10

Exceptional

07 Dec 2019

Verified traveler

within CBD so can walk everywhere. Staff very helpful. quiet rooms

Business_and_leisure Self

10/10

Exceptional

29 Nov 2019

Verified traveler

Great central location with easy access to town. Room had everything we needed with kitchenette and was neat and tidy. Staff friendly. Overall we enjoyed our stay.

Leisure Partner

10/10

Exceptional

28 Nov 2019

Verified traveler

Reception staff were extremely pleasant helpful. Location excellent, quiet and close to shops, bars and restaurants.
Good value for money.

Business_and_leisure Self

4/10

Poor

10 Nov 2019

Verified traveler

The noise from nearby nightclubs was horrific until 5.00 am in the morning. The set of earplugs we were given upon arrival were useless

Leisure Partner

4/10

Poor

10 Nov 2019

Verified traveler

The noise was horrendous! The surrounding venues didn’t close/finish until 4am.
The property was kind enough to give us ear plugs but some information before booking would have been good since I was having a night in the city with my 8 year old son (and we were never going to be partying until the early hours of the morning!!).

Leisure Family_with_children

8/10

Excellent

29 Oct 2019

Verified traveler

Amazing reception staff, friendly and efficient. But property is well past useby date. Still it is quaint. Bed was horrible, hard base no topper. Bathroom small but adequate. Very noisy from 3am with seeming endless rubbish and bottle cleanout in Bank Place.

Business Self

8/10

Excellent

19 Oct 2019

Ju

Quiet area, close to all trams and shopping. Convenient location.

Leisure Partner

8/10

Excellent

14 Oct 2019

Jodie

Great little apartment

These apartments are in a great location. There is plenty of public transport available and local food places etc to go. The apartment had everything we needed and very nice and neat. The only feedback was that the mattress was a bit hard and probably needs to be replaced. The staff were awesome and so polite, even when we had to get reception to get us a new key at 11pm because it was lost at the function.

Partner

6/10

Pleasant

10 Oct 2019

Verified traveler

It was very a small room and quiete noisy from outside and cold...but reasonablefor the price.

Business_and_leisure Self

10/10

Exceptional

05 Oct 2019

Nathan

Fantastic Hotel, If you can find it. :D

Was given an Amazing Room with large Balcony. Decor is a bit dated and could do with an Update, but everything worked as it should, great helpful staff, very friendly and clean.Will stay again. Although one complaint is that it was VERY difficult to find, which could be frustrating to people in a hurry! I think a little more Signage (Street-wise) or clearer Directions (via Website/Email) would help in securing a more positive review.

4/10

Poor

30 Sep 2019

Verified traveler

The property needs a complete refurnish.The blankest still had hair on it. The furniture needs to be completely upgraded,not necessarily expensive but clean

Leisure Partner

8/10

Excellent

17 Sep 2019

Wendy

Great price and the spartment had everything I needed for a short stay in town. The only issue was the constant smell of Indian food from the restaurant downstairs.

Business Self

6/10

Pleasant

08 Sep 2019

Verified traveler

The location was great but the cleanliness and room were not the best. It's a loud hotel too. Squeaky floorboards and doors that bang.

Leisure Partner

8/10

Excellent

25 Aug 2019

Verified traveler

Location was excellent, check in and check out quick and easy

Leisure Family

10/10

Exceptional

24 Aug 2019

philip

Great place and nice staff

Partner

10/10

Exceptional

24 Aug 2019

YVONNE

Good to stay in Melbourne

Great location and the staff are excellent, all of them. Jessica looked after us brilliantly.

Partner

8/10

Excellent

19 Aug 2019

Cheryl

City Stay

For the reasonable price it is fine. Locity is the bonus.

Partner

6/10

Pleasant

11 Aug 2019

weekender

Room was very dated curtains were dirty and the fact that staff offered ear plugs to wear if the noise was too load was quite disconcerting (although noise was not an issue)

Leisure Partner

8/10

Excellent

10 Aug 2019

Verified traveler

The location is great, the staff are friendly, the rooms are clean, what more can i say?

Friends_and_family Family

8/10

Excellent

06 Aug 2019

Verified traveler

Great location. Boutique. Clean and tidy. Polite staff.

Business Self

8/10

Excellent

01 Aug 2019

Verified traveler

Convenient location, efficient and friendly staff.

Friends_and_family Partner

10/10

Exceptional

26 Jul 2019

Matthew

Great hotel but slow wifi

Great location and hotel for the price but WiFi very slow

6/10

Pleasant

26 Jul 2019

Verified traveler

Very central location rooms small but clean, some rooms can be noisy from the lane nighlife.

Friends_and_family Family

6/10

Pleasant

21 Jul 2019

Julie

Must remember you get what you pay for. Tiny, cramped room that smells musty. I have stayed here before and had no problem

Friends_and_family Family

10/10

Exceptional

19 Jul 2019

Verified traveler

Great location, excellent price, easy check in, quiet

Business Self

2/10

Poor

14 Jul 2019

Verified traveler

AC unit did not work.
The apartments are literally opposite a nightclub - getting to sleep is not possible until 0300 hours. You find this out when you check in and they give your ear plugs! What a joke. This sort of stuff should be declared upfront. DO NOT STAY HERE.....unless you are going to the nightclub but then be ready for them to start clearing up the club and emptying bottles at 0800.

Leisure Partner

10/10

Exceptional

10 Jul 2019

Anita

One of the best places I've ever stayed! Huge apartment, comfortable, clean, great location and excellent, friendly staff on reception. Will definitely return if ever in Melbourne. Excellent value for money.

Leisure Family

8/10

Excellent

30 Jun 2019

Verified traveler

Great location. Overall not very clean - could do with a good clean. Fan in the bathroom was like a airplane taking off - had to leave the light off so I could not hear it.

Leisure Partner

10/10

Exceptional

26 Jun 2019

peter

Great value

Better than expected. Clean, quiet (we heard no noise from outside),warm, comfortable room, well-equipped; staff friendly, helpful and professional; in a great central location. Great value.

10/10

Exceptional

24 Jun 2019

Verified traveler

We booked a two bedroom room. The fact that there were two bathrooms was a BONUS.

6/10

Pleasant

24 Jun 2019

Verified traveler

Very tired - holes in curtains - but clean. Air con not working properly; had to notch it up to 30c just to feel warm.

Leisure

8/10

Excellent

18 Jun 2019

clifford

nice

Great location but can be a little noisy at night due patrons of to clubs nearby , no music noise just loud voices

Partner

4/10

Poor

14 Jun 2019

Verified traveler

Last minute really screwed up on this. Failed to change the dates on my profile but the hotel staff came to the rescue and were really awesome. At check in they were awesome too. Very friendly, efficient, and helpful. The only thing is that when I got to my room it was tiny. I could hardly walk from the door to the bed. The shower and toilet were in your face and even though I was on 6th floor, it was very noisy. And cold. There are much nicer places to stay with more room, more amenities. Rather than a staycation, this felt like solitary confinement!

Leisure Self

8/10

Excellent

11 Jun 2019

Justin

Great location

Perfect spot for Melbourne CBD - food, drinks and coffee at your doorstep

Partner

10/10

Exceptional

08 Jun 2019

Verified traveler

Great place, so convenient to everything in the city!

Friends_and_family Family

10/10

Exceptional

12 May 2019

Verified traveler

Great Location in the City, Easy axcess to wherever you need to be.

Leisure Friends

8/10

Excellent

10 May 2019

Verified traveler

Location was great and the price. The location meant you had some noise but was not an issue.
Room layout of one bed apartment was great
Would stay here again

Leisure Partner

10/10

Exceptional

30 Apr 2019

Peter

Great Place to Stay.

There for the footy, didn't spend long at the hotel, staff were very accommodating and happy.
parking was a short walk away but no dramas, short walk to the trams on Flinders St as well.
all good.
Opposite one of the oldest and quaintest taverns in Melbourne, the Mitre Tavern, great place and good history.

Partner

6/10

Pleasant

27 Apr 2019

Alan

ANZAC Stay

Down for the football

Family

8/10

Excellent

25 Apr 2019

Alex

Bed was comfortable and I had all the essential for a short stay. It was fairly noisy outside. So it you are light sleeper I would recommend earplugs.

Leisure Self

6/10

Pleasant

23 Apr 2019

Verified traveler

Booked in to stay over a public holiday. Not a good idea.
Great position though .

Friends_and_family Family

10/10

Exceptional

23 Apr 2019

GD

The apartments had everything I needed with
Extra friendly and helpful staff.

Business Self

6/10

Pleasant

22 Apr 2019

Verified traveler

Location was ok. Is in desperate need of a revamp and clean. Simple things like adjusting fire doors so they don’t slam but close quietly would help a lot. Asked if I may have one feather pillow but told no... for the price of a pillow (which you can keep in stock)...?!? Massive pain to bring my own

Leisure Partner

6/10

Pleasant

21 Apr 2019

Verified traveler

Good location , shower fan wound up like a Spitfire ready for takeoff. Cockroaches or similar hanging around microwave. 2 stars

Leisure Family_with_children

8/10

Excellent

17 Apr 2019

Verified traveler

Great location. Value for money. Friendly staff. A bit noisy on Friday nights but ear plugs fixed that.

Leisure Partner

8/10

Excellent

16 Apr 2019

Verified traveler

Very good position great price where given earplugs on arrival in case the cbd noise on Saturday night was a problem thoughtful but we didn’t need them

Leisure Partner

6/10

Pleasant

14 Apr 2019

Verified traveler

Older building but ok. Very small room and bathroom. Would guess about 102 sq ft total. Stayed Saturday and Sunday nights and wore ear plugs so outside noise was ok. Good location downtown and the price was right.

Leisure Partner

8/10

Excellent

12 Apr 2019

Verified traveler

Happy with stay. Good standard, good service, and good value.

Partner

8/10

Excellent

04 Apr 2019

Verified traveler

Mattress was not very good and room was cold, it seems Ac was not working well

Leisure Partner

8/10

Excellent

29 Mar 2019

Verified traveler

Very good value for money. Compact, clean and ideal for a short stay.
Only issue for us were the steps at the front of the apartments, difficult to manage with heavy suitcases and no-one to help.

Leisure Partner

8/10

Excellent

23 Mar 2019

Verified traveler

Great location and building. Reception staff very helpful.

Friends_and_family Family

8/10

Excellent

18 Mar 2019

Le-Anne

Service with a smile

Very friendly service, great location, no onsite parking but reasonably priced parking nearby

Friends