Name: Quincy Hotel Melbourne
Address: 509 Flinders Lane, Melbourne, 3000, AU

10/10

Exceptional

29 Jul 2026

Darren

Great location

8/10

Excellent

25 Jul 2026

Alyson

Great location. Seamless check in. Modern clean rooms. Breakfast was an added bonus. Great Value. Would definitely stay again.

10/10

Exceptional

24 Jul 2026

Kate

Loved this hotel! Staff were amazing, room clean and spacious; restaurant and rooftop bar were exceptional.. great location

10/10

Exceptional

23 Jul 2026

Elmer

Probably the best value hotel in Melbourne.
Cool vibe, great location, good amenities.

10/10

Exceptional

19 Jul 2026

Susan

Staff were helpful, area was super central

Partner

6/10

Pleasant

18 Jul 2026

Charlotte

The hotel its self was nice great buffet breakfast however the housekeeping needs to improve i was shocked at the level of dust in my room not a good look by any standard.
There was no robe slippers or toothpaste kit in room as this appeared in advertising video.
Also happy hour advertised was misleading the poor reception staff had to bring me room service on second night of stay as I think they forgot.
It's a shame because its a nice place just needs to lift there standards a bit

Self

10/10

Exceptional

11 Jul 2026

David

Great staff, another good stay at Quincy

Partner

10/10

Exceptional

05 Jul 2026

Rowena

Helpful and attentive reception staff
Location near trams
Clean and modern rooms

Friends

8/10

Excellent

04 Jul 2026

Cheryl

Close to South Bank, clean & fresh rooms. Bit noisy until 11pm with night clubs but after that very peaceful.

Partner

10/10

Exceptional

24 Jun 2026

Ziwei

Amazing staff. Short distance to all major sightseeing spots in downtown. Will stay again if possible

6/10

Pleasant

08 Jun 2026

Daniella

Great location, room was clean and amenities were good. Staff were friendly etc however it could be better. Our room wasn’t cleaned during our stay - I had to call to have rubbish collected and fresh towels brought up. I think buffet breakfast could be expanded and concierge staff more helpful - they were not really forthcoming with information - I had to ask lots of questions.

Family_with_children

8/10

Excellent

06 Jun 2026

Glen

Everything was good except for the Audio Description on the TV that neither I, nor two staff members who tried valiantly to turn it off, could get it to stop working. Drove me near mad. Wouldn't generally be an issue except that I was looking forward to seeing a particular program.

Self

4/10

Poor

06 Jun 2026

Beau

Appalling Customer Service – Avoid

Made a booking error late at night and contacted the hotel immediately to resolve it. Rather than showing any goodwill or basic common sense, staff flatly refused to even discuss the matter — no refund, no credit, no flexibility whatsoever.

For a hotel that presumably prides itself on hospitality, this response was nothing short of disgraceful. A simple booking mishap — the kind any reasonable establishment would handle with professionalism and grace — was met with indifference and a complete lack of accountability.

Sort your systems and your customer service out. This is not how guests should ever be treated

Partner

10/10

Exceptional

31 May 2026

Steph

I loved everything one of my best stays in the city !

Self

6/10

Pleasant

28 May 2026

Jenny

Nice amenities. Asked for 2 single beds sent a message via app also called the Quincy the day before to make sure we had 2 single beds.
When we arrived the woman at the desk had a very sour face and was not happy. I needed to show her my ID 3 times.
After getting into our room after 3pm as our room was not ready we walked into a room with a double bed. I asked what had happened with the bedding then they made me pay for an upgrade to a bigger room to have the 2 single beds where the website stated we could have the beds in the room we had booked.
The Restaurant was beautiful the rooftop bar was ok our food was cold when delivered to our table, drinks could have been in a bigger glass for the price you had to pay for them.

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Vivian

The location is excellent with incredibly easy access to transport. I was on a higher floor, which meant I got a beautiful view of the city and a perfectly quiet, peaceful room. I would absolutely stay here again!

Self

10/10

Exceptional

22 May 2026

Donald

Great hotel for our one night city stay.
Walkable distance from Southern Cross Station. Staff were very welcoming, room was small but clean with a comfy bed and lovely ensuite. Very quiet and the area felt safe making it a great place to stay.

Partner

10/10

Exceptional

22 May 2026

HAZEL

Second time stay there ,friendly stuffs,great location 👍

Self

6/10

Pleasant

21 May 2026

Donna

Great location, definitely comfortable beds. However this hotel is a little lacking, requested slippers on their app as advised to, nothing arrived. Pool area is very tiny however lovely temperature.
Air con made loud rattling sound on and off the whole time being used.

Family

10/10

Exceptional

18 May 2026

Joanne

It was a convenient location to the convention centre the room was clean all things in your room toiletries iron hairdryer fridge coffee machine. Very good price for city stay

10/10

Exceptional

18 May 2026

Chris

Great location close to Crown, restaurants and Convention centre. Roof top bar just close to early to my liking.

Business

10/10

Exceptional

17 May 2026

Aaron

Didn’t have the breakfast, but the view and room was amazing

Partner

10/10

Exceptional

17 May 2026

Ari

Compact hotel but really comfortable and felt like luxury.

Family

8/10

Excellent

17 May 2026

Jade

Excellent location for one night, fabulous restaurant inside the building “salted egg” and rooftop bar was also great. I like that we were not in Melbourne for long and were able to have a convenient stay here where we didn’t have to leave the building after dark after a long day exploring. Can’t speak highly enough of the restaurant, absolutely fantastic food and service.

The only thing that bothered us was the temperature control in the room not being individualised and seemed centrally controlled. Our room was small and was quite stuffy/hot even though we had the air system on and turned down low.

Partner

6/10

Pleasant

17 May 2026

Sandra

The staff were friendly. The room was clean however the toilet seat was broken. The bathroom door wouldn’t close. There was only 1 cup and no iron. The ironing board did not have a cover on it.

Partner

8/10

Excellent

14 May 2026

PETER

We booked this hotel because of its location. Indeed we enjoyed its closeness to restaurants, parks and public transportation etc. Another reason was its swimming pool. My wife liked the small lap pool on the 28th floor. It was not large but it was not crowded also. The view was nice and the water was warm. Some disadvantages are: the front desk was not open 24 hours. We arrived after 10pm and the desk was closed. Luckily I anticipated this happening so I emailed them ahead and someone was available to check us in. Some items were missing from our room but we got them next day after informing the front desk. The restaurant Salted Egg was closed on Tuesday for lunch and dinner. Since there are plenty of restaurants nearby this was not a major problem unless the weather was bad. The buffet breakfast had rather limited choices. The staff at the front desk were not too helpful in orienting us to get to some of our destinations. This is not a problem if you are used to Google Map and Google Search. Over all, we will consider staying here again when we visit Melbourne next time.

Partner

6/10

Pleasant

14 May 2026

Oleksandr

I was travelling for business, and the reason I booked this hotel was its location, which is close to the Melbourne Convention Centre — literally a 7-minute walk.

The hotel was generally okay, and the breakfast was sufficient, but there could have been more selection in the buffet, as it seemed that the food options did not change during the five nights of my stay.

The staff require some training to be more friendly & welcoming to the guests. I hardly remember anyone ever saying good morning to me in the breakfast restaurant.

I had forgotten about the free bottle of wine, which was mentioned as a complimentary offer, but it was not in my room. During my stay, nobody from the hotel remembered this or brought it to me. It is a simple thing, but great things are normally achieved through small positive details.

Self

8/10

Excellent

10 May 2026

Paul

Room was clean but quite small. Enjoyed our stay.

Friends_and_family Family

2/10

Poor

05 May 2026

Kiera

Didnt give the room i had booked. Have just changed my card - over the booking amount. Upon check in i gave my card for \"incidentals\". I asked them if they were charging the stay - they said it was already paid for. They have not released the incidental amount and have just charged my savings account.

Business

8/10

Excellent

04 May 2026

Euijin

The rooms were clean, although a bit dusty. Good view of the river and perfect location

Partner

8/10

Excellent

01 May 2026

Laurel

We loved the location, within walking distance to all the trams also Crown entertainment precinct including South Bank. The roof top bar was an extra bonus. The pool could have been warmer (too cold to use).
The only downside was the traffic noise, we were on floor 9 and still very noisy - no double glazing on windows I’m guessing, which was a pity and an oversight.

Partner

6/10

Pleasant

28 Apr 2026

Pin-yueh

Overall, this was not a comfortable 4-star hotel experience for me.
The soundproofing was poor — I could frequently hear the loud bang of doors slamming in the hallway, both day and night. On weekends, music from outside was also audible from inside the room.
The toilet paper holder was positioned too far back, requiring an awkward backward twist to reach it — not very ergonomic at all.
There were four pillows, which was a nice touch, but two of them had a strange structure, almost as if they were pieced together — and none of them were fluffy or comfortable.
Breakfast was $25, but the selection was limited. The coffee was disappointing, and the only highlights were the eggs and juice.
In conclusion, I would not stay here again, nor would I recommend it to friends.

6/10

Pleasant

27 Apr 2026

sebastian

Had some issues checking out and into a new room… kinda ruined a day of exploring Melbourne. 3 star hotel

10/10

Exceptional

25 Apr 2026

Julie

Friendly welcome from all staff in the hotel. Modern spacious room with an extremely comfortable bed. Great spot for sunset drinks in the rooftop bar and wonderful dinner in their Salted Egg restaurant.
This was a return stay after a great experience the first time

Partner

4/10

Poor

25 Apr 2026

Nick

Nice hotel. Nice room. Very very noisy location. Nightclub noise and street noise all through the night despite being on the 19th floor. Not sure I’d stay there again.

Self

8/10

Excellent

24 Apr 2026

Jane

Great location. Room spacious and quiet. Staff very efficient and friendly

Partner

6/10

Pleasant

23 Apr 2026

Minyi

The room was alright but there's was a random power outage in room for at least 10 minutes while I was showering. That was not a very pleasant experience. When enquired the staff member didn't seem to know why that happened.

Partner

8/10

Excellent

23 Apr 2026

Michelle

Room was clean, the tv has a chromecast. On Friday nights you can hear the music from the roof top until about 1-130am.

Self

10/10

Exceptional

20 Apr 2026

Stacey

Always an amazing stay. Stayed here 3 or 4 times now and cannot fault it.
The only small thing was this time one lift was out of order which slowed down moving up and down a little.

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

Clint

Na

10/10

Exceptional

13 Apr 2026

Lisa

We were given a choice of buffet or cooked to order scrambled or poached eggs etc. Not the most extensive choices of buffet items I’ve seen but what was there was very nice.

Partner

10/10

Exceptional

06 Apr 2026

Darwin

On demand movies need subtitles

Partner

10/10

Exceptional

28 Mar 2026

ben

Clean, great bar

6/10

Pleasant

25 Mar 2026

Mingge

Great location with bad room conditions.

10/10

Exceptional

19 Mar 2026

Leah

That not a pool breakfast looks far better in your photos a bit dissapointing but staff were good

10/10

Exceptional

19 Mar 2026

Nadine

N/A

10/10

Exceptional

19 Mar 2026

Daniel

Fantastic customer service and great amenities/clean room. Will stay again

Self

6/10

Pleasant

18 Mar 2026

Thi Mong Tuyen

No bottle of wine on arrival as mentioned when booking. No still water during our stay. Front staff is friendly. Room has weird smell

10/10

Exceptional

15 Mar 2026

Sally

Amazing large, luxurious room in the middle of the cbd for a very reasonable price

Partner

6/10

Pleasant

14 Mar 2026

Chloe

Was in abit of a dodgy area, pool was luke warm and very small. The rooms had no windows, so no fresh air and the aircon was hard to work so it was quite stuffy.

Partner

8/10

Excellent

14 Mar 2026

Terry

Location excellent and clean and comfortable

Partner

10/10

Exceptional

14 Mar 2026

Pam

Quiet room, good facilities. Excellent cafe nearby & not too far out of the city shopping precinct. Within easy walking distance of Skybus Station at Southern Cross. Would stay there again when next in Melbourne!

Self

10/10

Exceptional

12 Mar 2026

Alan

Great location for exploring the city - quiet on the higher floors. Good vibe, roof top bar and

Partner

6/10

Pleasant

28 Feb 2026

Malgorzata

Not a great

4/10

Poor

28 Feb 2026

Patriciah

The room appears suitable for short stays. However, the bathroom did not include body soap, only two shampoos and a conditioner. The bed sheets, though ironed, were slightly burned and felt rough.

Additionally, a member of the cleaning staff entered the elevator and abruptly stepped in front of me to tap her access card for another floor. As I was exiting, I had to move back and step out to allow space, as she did not move aside. When I turned around, she directed an unacceptable stare toward me. This interaction was unprofessional and not in keeping with the standard of courtesy I would expect toward a guest.

Self

10/10

Exceptional

27 Feb 2026

Catherine

Great location for events at Marvel Stadium! Rooms are very comfortable, good size, very clean and have everything you need.

Friends

10/10

Exceptional

22 Feb 2026

Anthony

Nice room

Self

8/10

Excellent

22 Feb 2026

Nathan

Room was clean

Friends

10/10

Exceptional

21 Feb 2026

Muhammad

Great rooms great people great location and great value for the money

Partner

6/10

Pleasant

18 Feb 2026

Michelle

Room not ready when arrived. Not a problem with that as we were early. But when came back after check in time virtually asked to do check in again. Nice room but bathroom could use some TLC. Mould in shower along seals and lots grout in shower. Sink was very grotty also. Tap too large in sink also making space to clean teeth difficult. Could also do with some Australian based snacks in room to purchase as all seemed Asian based.

Partner

10/10

Exceptional

15 Feb 2026

Lorna

What a lovely Hotel! My room was spotlessly clean and very comfortable. Staff were very pleasant and helpful.

Leisure Self

10/10

Exceptional

15 Feb 2026

Jen

Room clean, great set up, friendly staff. Our stay was perfect. Will keep coming back

6/10

Pleasant

15 Feb 2026

Scott

Staff were very, very nice annd helpful. Elevators were routinely out of action and quite warm.

Lots of noise from outside on the street bleeding into the rooms.

Leisure Friends

8/10

Excellent

14 Feb 2026

Tracy

Loved the hotel, staff were excellent and rooftop bar and pool a highlight. Pumping music all night Friday and Saturday from across the street not so much. Staff recommended booking a high floor and don’t face flinders lane is my only suggestion.

Leisure Family

8/10

Excellent

14 Feb 2026

Steven

What stood out was I specifically stated I had an allergy to down and to not have any down pillows. Guess what yep a down pillow was on the bed. We checked in late so I put it in the closet. The next day, I handed it to the housekeeper and specifically stated no down pillows in the room. When we came back to the room that night, the down pillow was back again. This time I tossed it out into the hall and called the front desk. Secondly, there was a long bench at the end of the bed and the first night. I stumbled over it so we moved it to the side. Housekeeping moved it back to the end of the bed, not once but twice. We had to put a note on it to tell them not to put it back. Neither of those things should’ve happened. We did speak to the front desk and they were very apologetic, but at that point it was moot.

Partner

10/10

Exceptional

11 Feb 2026

Clint

Fantastic hotel. I’ll be back.

6/10

Pleasant

27 Jan 2026

Michael

Room was in good condition but daily cleaning of the room could have been a lot better. Cleaning of floor and especially the carpet. The making of the bed was poor in presentation. Sewage smells from the WC, although these were addressed.

Partner

6/10

Pleasant

26 Jan 2026

Etta

I requested two double beds from Expedia. They said I only ordered one bed.. I was disappointed they didn’t have the room I paid for. They gave us one king bed.

Leisure Friends

8/10

Excellent

25 Jan 2026

Marie

The room was clean, staff were friendly and service was fast. Wish we got to utilise the amenities but unfortunately we didn’t have much free time.

Partner

6/10

Pleasant

23 Jan 2026

patrick

Towels weren’t replaced on the last day. Conditioner bottle in spot of soap/moisturizer at the bathroom sink.

Staff were polite and courteous.

Business

10/10

Exceptional

18 Jan 2026

Christine

Very comfortable and stylish room, nice bathroom and quick lifts.
Great position can walk to Skybus if you want to.
Short walk to casino and Southbank restaurants. Flinders Lane also has many restaurants/cafes
We loved our 4 day stay

Leisure Partner

10/10

Exceptional

17 Jan 2026

Roland

Great location convenient to all city sites

Leisure Family

8/10

Excellent

16 Jan 2026

greg

Front desk, particularly Laura was excellent.

Self

8/10

Excellent

12 Jan 2026

Rebekah

Room was clean, a bit dusty but overall good condition. Staff were excellent, welcoming and efficient. They were very responsive and helpful to have the room configured to how we had booked!
Pool area could do with a clean and open the roof!!

Leisure Family

8/10

Excellent

11 Jan 2026

Renae

Staff were lovely and accommodating

8/10

Excellent

09 Jan 2026

Germaine

Ok, could be cleaner, very dusty. Pool ok but small, breakfast ok

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Stephen

Great location and hotel for a Melbourne city stay

Business

10/10

Exceptional

04 Jan 2026

Paul

Good service and a great clean and tidy functional room.

Leisure Partner

4/10

Poor

01 Jan 2026

Olive

Staff upon check in did not provide good customer service. They did not inform/notify us even though our room was already ready, they said they would and even saw us waiting at lobby for hours. The staff checking us in spoke too quickly and didn't provide checkin information properly, out booking came with complimentary wine but she did not even give this either. Terrible customer service experience from this staff, who made it obvious she is not in the mood to talk with customers.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Johannus

New Years Eve was close to everything. Staff were friendly

Partner

8/10

Excellent

30 Dec 2025

Kate

Only issue was lack of towels at pool area and time taken for them to be provided. Staff friendly, good sized rooms, clean. Would stay again.

10/10

Exceptional

29 Dec 2025

Natasha

Lovelt

10/10

Exceptional

27 Dec 2025

Robyn

Only thing I could fault was the lack of cutlery, crockery, wine glasses etc. Great breakfasts and nice restaurant but very limited style of menu. So of course people have to go elsewhere for food.
Apart from that I would certainly recommend the hotel.

Leisure Partner

8/10

Excellent

25 Dec 2025

John

The staff were very helpful.

The preoccupation of the hotel with data mining and extracting personal details, excessively invasive check in requirements (that saved no time), determined avoidance of personal contact, online checkin when standing at reception were all aspects that detracted substantially from the appeal. I didn't stay there as a part of a marketing exercise, even if that is what the hotel management think.

Friends_and_family Family

2/10

Poor

25 Dec 2025

Jeanette

The room was dirty with nail clippings on the floor, a safety pin sticking up from the carpet, what looked like dried blood on the quilt, dusty curtains, hair on the furniture.
The bed was uncomfortable and the walls would shake whenever a neighbouring door was closed.

Partner

8/10

Excellent

23 Dec 2025

John

Bella at reception this morning was very pleasant and most helpful. Thank you Bella!

Friends_and_family Family

8/10

Excellent

23 Dec 2025

Patricia

Quiet room. Upgraded to double suite

4/10

Poor

14 Dec 2025

Sarah

There wasn’t any major issues, just a series of small frustrations that all added up to a less than desirable experience. Confirmed on check-in that we were in a twin room, when we got to the room, it was set up as a King and had to wait for them to come and rearrange. Credit card wouldn’t work at check-in, found out later that charge is going through as international which is blocked on our card, they didn’t tell us it’s being processed as an international transaction. Ordered room service through the link they provided to us, called reception 25 mins later to be told the restaurant was closed (supposed to be 24 hour room service), not notified that this was going to be the case on either booking or check in. When checking out, found that we had been charged an international fee through the bank due to the charge going offshore. Received an apology but staff and manager claimed that they knew nothing about this, thanked us for bringing it to their attention and said they would investigate. They then proceeded to not advise anyone else checking in while we were sitting in the lobby.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Melissa

Great stay

Leisure Friends

8/10

Excellent

10 Dec 2025

Sandy

Great stay , nice hotel good location - no late night food options offered within hotel only negative thing - super comfy beds loved the pillow menu

Leisure Family

10/10

Exceptional

10 Dec 2025

irina

I was very comfortable

Leisure Self

10/10

Exceptional

09 Dec 2025

Jennifer

We just arrived thought we had to wait a couple of hours to check but room ready. 👌

Leisure

8/10

Excellent

06 Dec 2025

Janice

Spacious rooms, fairly modern. Comfortable bed. We would stay again but a good deep clean of shower wouldn't go astray & prompt response of housekeeping would be appreciated when an issue was raised before 5pm & wasn't resolved before 11.30pm despite being re-raised at 11pm.. .. reception staff tried their best to deal with it.

Partner

8/10

Excellent

06 Dec 2025

Paul

At the beginning they didn’t give us the drink cards which we were supposed to get. Then we were going to the roof top bar for happy hour to find it closed for a event which we hadn’t been informed of, so had to go to the restaurant for full price drinks, which half way through we were all ushered out to the street due to a possible fire. Very disappointed with the whole experience to begin with but the staff later made up for it all by not charging us for the $52 drink bill and also gave us free coffees the next morning

Leisure Partner

4/10

Poor

06 Dec 2025

Delaney

Extremely loud. Can hear every door opening and shutting and the lift. Not sure if it was just the location of our room. Also the air conditioning was terrible unable to change it from 25 degrees had to call front desk 3 times to no help.

6/10

Pleasant

05 Dec 2025

DANIELA

Just ok for two nights stay.

Leisure Partner

10/10

Exceptional

04 Dec 2025

Melanie

Great location, facilities, clean tidy and very impressive

Leisure Partner

10/10

Exceptional

29 Nov 2025

Lauren

Perfect quick and easy stay.

Business_and_leisure Self

10/10

Exceptional

29 Nov 2025

Mark

Second time staying at the Quincy and honestly… she still slays.

Perfect location — a super quick stroll from Spencer Street Station and an easy wander to Southbank for food, vibes, and a little cute-person-watching.

Staff? Lovely. Rooms? Clean, well-designed, surprisingly spacious, and stocked with all the good amenities. And the place is quiet — like, “sleep like a log after a Melbourne feast” quiet.

Would I return? Absolutely. Already planning Stay #3.

Leisure Self

10/10

Exceptional

27 Nov 2025

Kenichi

It is clean and so fancy