Name: Oaks Melbourne on Collins Hotel
Address: 480 Collins Street, 480, Melbourne, 3004, AU

8/10

Excellent

30 Jul 2026

Alexandra

Great location

4/10

Poor

27 Jul 2026

Damian

Nothing worked, TV, Kitchen, Coffee Machine, Bathroom Door, Balcony.

Was extremely disappointed and cold and over it after one night, had to endure three. Worst part is for same price or 100 more I could of stayed somewhere nice.

6/10

Pleasant

22 Jul 2026

Kristina

Staff were friendly
Room was very clean
The dishwasher leaked and so did the coffee machine. Couldn’t use either
There is no information, where to put towels or rubbish if your room in unserviced.

6/10

Pleasant

11 Jul 2026

Elexiane

Make sure you can lift your luggage up stairs. Bathroom was literally in a cupboard and just too small to be comfortable and no room for privacy of you're sharing the room. The rest of the room was open and large.

Friends

10/10

Exceptional

08 Jul 2026

X

The Room was clean nice very central close to trams so good.

Business

10/10

Exceptional

29 Jun 2026

Michelle

Great overall experience as always

Self

10/10

Exceptional

21 Jun 2026

william

Good location

Self

10/10

Exceptional

20 Jun 2026

Sarah

Loved it!

Self

8/10

Excellent

23 May 2026

Irene

Quick check in and clean room. Good facilities in the room and kitchenette

10/10

Exceptional

22 May 2026

william

Perfect for my short say business trips. 24 hour check in is a bonus

Self

10/10

Exceptional

22 May 2026

Janet

Great location. Less than 10 mins walk from Sky bus terminal (for a pensioner with a heavy suitcase). 2 mins walk to tram stop for free tram. The reception/desk staff were very helpful with transport links. I was upgraded to a room with a street view, with a fridge/ kitchen/cooking facilities. Would definitely recommend

Self

10/10

Exceptional

21 May 2026

Ray

Great location. Central Comfortable rooms. Good value

Partner

8/10

Excellent

18 May 2026

Megan

I have stayed here a few times over the years and the location is great and the staff are kind, the cleanliness has gone down a bit over the years, and also parking is a bit of a challenge seen there is no onsite parking anymore but great value for money and safe

Self

6/10

Pleasant

17 May 2026

Kristen

Went to attend our paperwork 30min before check-in- room wasn’t ready- fair- told them I’ll be back in 30min. Went back at 2, still not ready. Asked to wait- then 10min later they said they still need 5min. I took the keys and told them
I would walk slow. When we got there 10min later they were still vaccummiing but let us in- asked about the delay- they said there was a malfunction in the room. Once in the room realised the aircon wasn’t working- as we were about to call they arrived with a new card for a different room, saying the electricity was out in that room- not sure why they didn’t just give us the new room in the first place instead of making us drag out 3yr old around for over 30min

10/10

Exceptional

10 May 2026

Lyn

Disappointed with bathroom. No vanity unit only sink and no one should have to deal with a shower curtain. Lovely and roomy and bed comfortable. Close to tram stop and Southern Cross Station.

8/10

Excellent

06 May 2026

Jocelyn

Shower curtain was not long enough so that the rest of the bathroom got very wet.

Self

10/10

Exceptional

12 Apr 2026

Leisa

Excellent location, friendly staff and very clean

6/10

Pleasant

09 Apr 2026

Angela

Location of this property is fine, a 15 min walk to the mall or the convention centre.
The rooms are basic. Do not book an internal room- horrible. The pool is a swamp with 30cm of green water in the bottom. Staff were nice but don’t recommend propertty

Self

10/10

Exceptional

02 Apr 2026

Giselle

Clean room. Convenient location.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Albert

Only small gripes re Nespresso machine leaking and the hot water only being luke warm, the room and service was excellent.

Self

6/10

Pleasant

25 Mar 2026

Greg

Good location, check in staff great,

However the room was average at best, had a weird smell, and the bathroom/ toilet was disgraceful. Tiny and nonexistent water pressure

I doubt I’ll be back

4/10

Poor

17 Mar 2026

Raelene

I paid for a balacony suite and was not given one. When I asked for a room change it was denied.

10/10

Exceptional

16 Mar 2026

Helen

Nice spacious room, comfortable bed, great location.

Self

2/10

Poor

14 Mar 2026

Kris

This studio apartment was very noisy and lacked blockout blinds. The beds and pillows were not up to scratch. Hot water in the shower was “warm water” at best

Self

10/10

Exceptional

13 Mar 2026

Narelle

I stay here all the time because the heater in the room isn’t climate controlled by the hotel. You can choose your own temperature. I’ve stayed elsewhere where you can’t turn the heater up or even get it off air con. Thé soap and shampoo supplies at oaks smells amazing too.theres a mini mart pretty much next door to buy food to heat up in the rooms microwave etc. it such a convenient hotel to train station . Love it

Self

10/10

Exceptional

10 Mar 2026

Leisa

Easy walk to shops and transport. Room clean and modern

Partner

4/10

Poor

10 Mar 2026

Thomas

Very disappointed in this hotel. Bathroom exhaust fan did not work, bathroom shelf hanging loosely, bathroom soap dispenser fell off wall. Dishwasher did not work. Reported to reception on day 1, was told maintenance would come and rectify problems. No one showed over the next 4 days. We paid a very inflated price due to F1 weekend, 4 times the normal price which we were prepared to pay for a nice room. Unfortunately we did not get it.
On the plus side location was great.

4/10

Poor

08 Mar 2026

Tina

The property was extremely tired and run down.
The door lock of the 1st room we were assigned stuck and would not open without several attempts using both hands. We drew a line when we were inside the room and the door would not open, effectively locking us in inside. We asked and where given a 2nd room. The shower in that room had a leak at the wall so that when you turned the shower tap on, it sprayed water like a fountain up over the show curtain all over the bathroom, pooling puddles of water that leaked into the bedroom. We had to use a towel to cover the leak. The refrigerator also did not work at all and so items in the refrigerator was room temperature. The staff were good in relocating us but the property is tired and badly needs maintenance.

10/10

Exceptional

04 Mar 2026

Ruth

Oaks Collins Street is my go-to when I’m in Melbourne. It is close to Southern Cross station and there are frequent trams running on Collins Street. There is a small IGA supermarket two doors away and numerous eateries within walking distance.

While the rooms may be dated they are clean, well equipped with a full kitchen and very comfortable.

I highly recommend.

Self

8/10

Excellent

03 Mar 2026

Debbie

The hotel is in a good spot with a convenient IGA a few doors down.

8/10

Excellent

02 Mar 2026

Shirlene

Nice clean rooms, Bed was very comfortable
Coffee facilities stuff a very friendly overall a very nice experience

6/10

Pleasant

26 Feb 2026

Susan

Staff were lovely but fridge did not work and shower had problems with water coming out of all joints.
I am sure this was fixable with ongoing maintenance.

Partner

4/10

Poor

26 Feb 2026

Garry

The bathroom layout/design is *terrible*.
Zero flat surface put putting things down, the shower splashes water everywhere, the basin is too close to the wall.
Additionally, the two rows of cupboards above the kitchenette are far too high up for anyone to reach in.
The bedside tables are too small, and should have power outlets/USB (like any other normal hotel has).

Self

6/10

Pleasant

22 Feb 2026

Dale

Average rooms

8/10

Excellent

22 Feb 2026

Xavier

Was pretty good 👍👍

2/10

Poor

19 Feb 2026

Jason

The room is a tip. Stinks like wet mould and room is like student accommodation. Get what you pay for.

2/10

Poor

18 Feb 2026

Verified traveler

Disgusting. The toilet didn’t flush. They refused to move me or fix it and then refuse to refund me for a room that wasn’t fit for human habitation.

8/10

Excellent

18 Feb 2026

Gordon

Room was clean and the people in the desk were polite.

Friends_and_family Friends

4/10

Poor

17 Feb 2026

Doug

Laminate flooring was lifting, the shower toilet cubicle right next to the bed was off-putting, room felt like a concrete box with a bed shoved in it.

8/10

Excellent

13 Feb 2026

Mark

Great location, friendly staff who were very helpful. The only downside is that the toilet is next to the bed, only separated by a glass wall.

Leisure Friends

8/10

Excellent

10 Feb 2026

Marlene

Good location, easy walk from Swanson St Station. Our room had a nice view over Collins St. Plenty of space but a better allocation of that space would have improved the ensuite, which was tiny. Kitchenette is always good to have, however the overhead cupboards were at ceiling height and impossible to reach. What was the interior designer thinking?

Leisure Partner

10/10

Exceptional

05 Feb 2026

Gen

Great value for money with spacious room and bathroom.

Business

8/10

Excellent

04 Feb 2026

Peter

Yes room spotless staff courteous.

Leisure Self

4/10

Poor

31 Jan 2026

Narelle

My plans changed so I only stayed for a few hrs. I always choose oaks to stay at . But I won’t anymore due to when I was checking out, they were asking me too many questions why. It’s none of their business. I felt very uncomfortable and confused. I’ve paid for a night . Who cares if I check out early .

8/10

Excellent

29 Jan 2026

Deanne

Staff were lovely. Room was ok - noisy due to a movie shoot in the street below, earplugs helped that.

Business Self

6/10

Pleasant

28 Jan 2026

Tegan

Staff where lovely, great location. Room was clean.
Bathroom is very small, room layout was very strange and di. Staircase at front of the building makes it difficult to get your luggage in.

10/10

Exceptional

27 Jan 2026

William

Great location

Leisure Partner

10/10

Exceptional

20 Jan 2026

Jackson

Staff was so lovely and I had an amazing room on the top floor and I would happily stay again. I loved it.

Friends_and_family Friends

10/10

Exceptional

15 Jan 2026

Cranston

The hotel is very close to public trams. With in walking distance to cafes. Walking distance to the casino and south bank. The staff are very friendly and helpful. The rooms are a nice size.

Leisure Partner

8/10

Excellent

12 Jan 2026

Michele

The room was very clean.
The staff were very friendly.
The lifts were prompt.
Unfortunately the pool was in an unuseable condition.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Therese

The room was very comfortable. The staff were very helpful and friendly. The location was perfect for exploring the city.

Leisure Family

10/10

Exceptional

10 Jan 2026

Rusmaini

The room is very clran. The bedding & pillow are good quality & comfortable.

Partner

10/10

Exceptional

07 Jan 2026

Ziyuan

Great

8/10

Excellent

07 Jan 2026

John

N/A; Laundry good.

Friends_and_family Family

4/10

Poor

03 Jan 2026

chris

I booked and paid for a roof top apartment. Unfortunately i was given a room with a small balcony. The room is close to the lift winding mechanism and very noisey room 1905

Partner

10/10

Exceptional

31 Dec 2025

Thea

Excellent for our last minute NYE stay.

Leisure Family

8/10

Excellent

31 Dec 2025

Alan

Quiet and restful and central for our activities

Leisure Family

10/10

Exceptional

29 Dec 2025

David

Spacious, comfortable, good location,

6/10

Pleasant

21 Dec 2025

Lauren

Hybrid flooring was vacumed not mopped. Our feet were not clean without socks or thongs. Also very noisy as I believe the 11th floor is beside the aircon motors. Did mention the noise to staff who pretended like they didn't know what we were talking about but said they would look into it. Never heard from them again.

Business_and_leisure Partner

8/10

Excellent

20 Dec 2025

Jo

The staff were warm helpful and efficient

Leisure Self

10/10

Exceptional

19 Dec 2025

Sean

Great stay

10/10

Exceptional

16 Dec 2025

Zoey

Great

10/10

Exceptional

13 Dec 2025

Maggie

Breakfast wasn't supplied. I have no issues with this.

Friends_and_family Friends

10/10

Exceptional

11 Dec 2025

Suzanne

Great staff so helpful. Lovely room and great views

Partner

10/10

Exceptional

07 Dec 2025

Tom

Staff very courteous. I like its walking distance from Southern Cross.

Business Self

8/10

Excellent

02 Dec 2025

Carrie

Good value, good location

Leisure

8/10

Excellent

25 Nov 2025

Paul

Clean and tidy. Had everything we needed.

Partner

8/10

Excellent

16 Nov 2025

Rodney

Convient location and accommodating staff.

10/10

Exceptional

16 Nov 2025

Verified traveler

Just great

10/10

Exceptional

13 Nov 2025

Vanessa

Lovely staff clean and huge room

Business Self

10/10

Exceptional

12 Nov 2025

Raylene

Staff was polite and friendly very easily accessible to rooms and laundry facilities and sauna and gym loved it

10/10

Exceptional

12 Nov 2025

Trevor

Really nice hotel

Leisure Self

6/10

Pleasant

09 Nov 2025

Malcolm

The shower curtain was not an effective way to stop water spilling across the bathroom floor making it a slipping hazard

Partner

8/10

Excellent

09 Nov 2025

Claire

Quick & easy checkin, friendly staff

Partner

6/10

Pleasant

08 Nov 2025

Michelle

Staff was helpful but the studio appliances are inoperable. The first room air-con dead. Moved to another room, air-con workwd but same issue with oven and diahwasher. They sent maintenance and they were at a loss. It would be a practical stay if reality matched their listing details.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Timothy

Staff always friendly. Location handy to transport , shopping and entertainment.

Business Self

4/10

Poor

03 Nov 2025

Kym

The balcony was not scenic. There was no breakfast. There was rubbish outside our door on the floor. The room was shabby. The bathroom was a disgrace.
Expensive & nasty instead of cheap & nasty. Nothing good to say.

Partner

8/10

Excellent

30 Oct 2025

David

Clean room. Small shower. Good for the price.

Self

4/10

Poor

28 Oct 2025

Fredrick Charles

On arrival neither staff member greeted us just pointed at self checkin booked a room with a king size bed this was the most uncomfortable night's sleep this was two single beds pushed together with a velcro cover over the top so you didn't notice. When you use the shower the floor around the toilet area also got wet due all being in one space with no separation just a shower curtain that did nothing to stop the water

Leisure Partner

8/10

Excellent

25 Oct 2025

Peter

Great location and great staff. Room and bathroom a little tired but still fabulous value for money

Business Partner

6/10

Pleasant

25 Oct 2025

Scott

Room was clean, friendly people

Friends_and_family Family

2/10

Poor

22 Oct 2025

Mary

To describe it as awful is an understatement. No pressure in shower, couldnt be attended to as weekend. Offered another room, very much a downsize on what I paid for. Bathroom is very, very small. Towels only changed on request, and that was with an attitude. Never, ever again.

Partner

8/10

Excellent

20 Oct 2025

Alan

Served our requirements

Partner

10/10

Exceptional

20 Oct 2025

melinda

Great location, friendly staff and clean room. Bed was quite firm though, prefer a softer bed.

Leisure Partner

6/10

Pleasant

18 Oct 2025

Mel

Sleepy

Friendly staff. Room was a nice size. But needed upkeeping. Over head bench lights weren’t working then they were. Rangehood was falling down on one side and lights didn’t work. All blind cords weren’t secured. Dishwasher draw stuck and hard to open. No plug for the sink. Toilet seat had what looked like blood on it. Shower drain stunk. Shower pressure was terrible. Thought i’d be helpful and strip our bedding upon leaving and was disgusted by the staining on pillow protecters and mattress cover. They clearly need to be changed more often. If the cleaners were able to clean and have maintenance done in the rooms I’m sure it would be appreciated by all guests. Maybe time is a factor for them?

Rooms aren’t for the light sleepers. Outside laneway noise is a lot.

Friends_and_family Family

8/10

Excellent

06 Oct 2025

Jerry

There was a smell of mildew in the shower, toilet area, drainage of water probably isn’t great, very close to city and trams, couple blocks from bus and trains , has essientals

Leisure Self

10/10

Exceptional

01 Oct 2025

John

Right on Collins, everything is nearby!

Business

8/10

Excellent

30 Sep 2025

Alla

Great location, friendly staff with 24/7 availability
Only disappointment was that pool was closed

8/10

Excellent

28 Sep 2025

Timothy

Staff friendly. Room clean. A good value stay at a location central to entertainment precinct with plenty of transport options.

Business Self

10/10

Exceptional

26 Sep 2025

Ray

Excellent room. Good location. Staff great.

Partner

8/10

Excellent

25 Sep 2025

Bruce

Above average

8/10

Excellent

25 Sep 2025

Marie

Room was nice and quite, and large. The bathroom was smaller then i thought. If i had of realised the room didnt windows looking out onto the street only windows looking onto the corridor i may not have booked. Not having windows made it hard to know if it was dark or light.
The staff were friendly.
The Oaks is a short walk from southern c
Cross station and close to the tram stop on collins street.

There was a few steps to get to the lifts but there is a lift for wheel chair ir if you have mobility issues, with the mobility lift you have to push a buzzer for the staff so you can use it.

Given the location i would stay here again but book a room with a view

Business Family

8/10

Excellent

21 Sep 2025

Lynette

Room very comfortable however bathroom left a little to be desired

Leisure

10/10

Exceptional

20 Sep 2025

Malcolm

Close to public transport

Great location near Southern Cross station.
Friendly, helpful staff

Partner

8/10

Excellent

20 Sep 2025

Nancy

Great room and showers, would stay again

Partner

8/10

Excellent

17 Sep 2025

wendy

Convenient to stations, DFO, city and transport.
Self contained, good weekday value. As advertised re internal window only and no housekeeping. Small bathroom, lots of wardrobe space.
I was happy. Quiet. Bed comfortable.

Leisure Self

4/10

Poor

02 Sep 2025

Brian

No help with luggage…. Inconvenient location of lobby..forced to carry luggage up two flights of stairs to reach the elevator…
Ridiculously small bathroom and shower area… water leaked over entire bathroom.

8/10

Excellent

29 Aug 2025

Timothy

A good stay for fly in fly out business

Business Self

6/10

Pleasant

25 Aug 2025

Ben

Due to an unplanned funeral I couldn’t arrive on the first night. I rang three time before 4pm the day of check in and the phone rung out. Got through the next day. Was put on the top level which means you have to carry baggage up the stairs to get to the room. Room was noisy with ac cutting in and out all night. The bathrooms are tiny and seem like an afterthought in the room.

Family

10/10

Exceptional

17 Aug 2025

Anthony

We like this hotel for its convenience to restaurants and tram options.
We have stayed here a few times now

Leisure Partner