Name: Clarion Suites Gateway
Address: 1 William Street, Melbourne, 3000, AU

10/10

Exceptional

02 Aug 2026

Karen

Our first time staying in this Hotel & we will definitely be returning. We loved the extremely clean, spacious, well equipped room, friendly staff & great location. Having a balcony & wonderful view of the river & city lights was an added bonus as was the restaurant. A lovely comfortable & convenient place to stay!

10/10

Exceptional

02 Aug 2026

Kate

Great location, 2 bedroom apartments well equipped and very comfortable

2/10

Poor

01 Aug 2026

sean

Terrible stay – Do not recommend
Rating: ⭐ (1/5)

Anything positive would be Neil when checking in.

If you are looking for comfort, basic amenities, or decent customer service, stay far away from this hotel.

Air Conditioning: Completely broken. When I brought this to the attention of the customer service desk, the woman staff member actually tried to argue with me and claimed I was wrong, turning a simple maintenance issue into an unnecessary argument. Overall attitude was disgusting. She needs to be fired.

Amenities: Non-existent. There is no restaurant, and when I simply asked for ice, they couldn't even provide that.
Bathroom: An absolute joke—easily the worst bathroom I have ever seen in my life.

The only positive thing about this property is its location, but that is nowhere near enough to make up for the terrible conditions and rude service. I would never stay here again.

10/10

Exceptional

01 Aug 2026

Leila

Perfect for families! Rooms were spacious and clean. Would definitely stay again!

8/10

Excellent

01 Aug 2026

Kai

The stay was very pleasant. We got upgraded to a one bedroom suite which was lovely.
The toilet seat was misaligned to the toilet and bathroom door had water damage to it but other than that it was very clean and the room had a great view.
Will definitely stay here again.

10/10

Exceptional

27 Jul 2026

John

I managed to get a free complementary upgrade. Staff especially the early morning crew receptionist were amazing.( The filipino and her partner.) Clean and organized

8/10

Excellent

27 Jul 2026

Ilgar

Nice hotell,very clean amenities,family friendly !

10/10

Exceptional

26 Jul 2026

Leonie

Very nice hotel, close to CBD.

10/10

Exceptional

25 Jul 2026

Richard

Clean, affordable and beautifully friendly staff

10/10

Exceptional

24 Jul 2026

Kerry

N/A

8/10

Excellent

22 Jul 2026

Joseph

Great location staff very friendly

Self

10/10

Exceptional

19 Jul 2026

Kirsty

We really enjoyed our stay in a river view suite, the views were fabulous. A great private balcony to enjoy the views from. The location is fantastic with walking distance to several points of interest and things to do.
The car parking is an extra cost and very difficult to manoeuvre if you are in a larger car.
Overall the room was clean, however around the light switches and door edges were grubby and could do with a good clean.
The TVs need upgrading as they are no longer comparable with digital stations. There are no streaming services like Netflix.
There's a great Steakhouse restaurant on the ground floor but booking is advised. They also do breakfast for a set fee. It is independent of the hotel.

Partner

10/10

Exceptional

18 Jul 2026

JAnine

We were fortunate enough to have our room upgraded. Beautiful view overlooking the river. Very clean and the bed was comfortable.

Family

10/10

Exceptional

16 Jul 2026

Linda

Another great stay. Fabulous views of the city. So central and very spacious and comfortable. Would recommend you stay here.

Friends

10/10

Exceptional

15 Jul 2026

Seohyeon

Thanks to Elvie, the friendly assistant manager, I had a wonderful stay. She helped me a lot with the little things, like laundry detergent. With its friendly staff and great value for money, this hotel should definitely be a top priority when visiting Melbourne. The only thing that could be improved is the Wi-Fi speed (for example, by setting up a password so only guests can use it).

멜버른 city에서 가성비 있게 머물 수 있습니다. 취사시설도 있어서 저녁 요리도 해먹을 수 있었어요. 다만 와이파이 속도가 좀 느린 점은 미리 알고 오시는 걸 추천드립니다. 위치든 시설이든 좋은 아파트먼트 호텔입니다.

Friends_and_family Friends

10/10

Exceptional

14 Jul 2026

Danny

This was my 3rd stay at the clarion Suites, and I look forward to my 4th! It is in a more quiet part of town yet in walking distance of everything. The Buffet breakfast is great and staff are always friendly!

Partner

10/10

Exceptional

14 Jul 2026

ian

Ggreat spot easy access room s need a bit of up grade but great spot

10/10

Exceptional

06 Jul 2026

Lauren

Such a wonderful hotel. It is always so clean and the best part is the staff are always so lovely and helpful

Family_with_children

10/10

Exceptional

05 Jul 2026

Ben

Absolutely loved our stay at Clarion Gateway, the staff were so friendly, the location fantastic and the room was perfect for a family getaway! Will be back for sure.

10/10

Exceptional

05 Jul 2026

Nikki

Great clean locwrion

Family

6/10

Pleasant

05 Jul 2026

Mark

Great set out for families with more than 2 kids, however the 5th Floor is noisy from traffic, trains and general people on the street. These rooms are by no means sound proof. It sounded like the people on the balcony next door were on our balcony (11.30pm). There was a little water on the sill in the room, but didn't think too much of it. Would stay again, but would love a higher floor to see if noise levels decreased.

Family_with_children

10/10

Exceptional

03 Jul 2026

Louise

Lovely friendly staff, fast checked in.
Room was clean and quite.

Family_with_children

10/10

Exceptional

03 Jul 2026

Calvin

Greatly appreciated to the river view! The Staff were also helpful to provide a complementary pass to the local gym. Hard-to-beat location too, being next to the Crown complex & the main road into the city.

4/10

Poor

26 Jun 2026

Chris

My partner ws very isaponted as we couldnt get room service.

Partner

10/10

Exceptional

19 Jun 2026

Linda

We enjoyed our stay at Clarion Suites Gateway. We were a group of 5. The staff were extremely helpful and quick to deal with a couple of minor issues. We were upgraded to a penthouse suite which was very much appreciated. They accommodated the bed layout we needed and the bedrooms are large and comfortable. The apartment was spacious and had fabulous views across the river. We would recommend this property, which is ideally located, close by to main Melbourne attractions and public transport.

Friends

10/10

Exceptional

18 Jun 2026

Siobhan

Lovely clean room with everything you need. Friendly and helpful staff. Excellent location, close to public transport options. Bed was quite comfortable.

Partner

8/10

Excellent

17 Jun 2026

Michael

Early check-in was appreciated as travelling with an infant. Room spacious and nice view over the yarra. Only issue was the noise from outside despite having double glazing

Family_with_children

10/10

Exceptional

15 Jun 2026

Liam

Pool was great, staff super helpful

10/10

Exceptional

13 Jun 2026

RONGO

Clean room. Perfect location.

Family_with_children

8/10

Excellent

12 Jun 2026

Jamie

Good hotel, well priced and centrally located for walks to south bank and public transport.

Self

10/10

Exceptional

08 Jun 2026

Anthony

Great stay overall. The room was clean and comfortable, and the staff were friendly, welcoming, and helpful. Breakfast was fresh, tasty, and offered a good variety of options. I would definitely stay here again

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Nicole

Very clean. Great bed and fabulous views. Restaurant was also fab.

Partner

8/10

Excellent

29 May 2026

Suzan

Great location, the restaurant was excellent and staff were lovely and helpful. We used the pool as well. It was a nice to have a pool on site. It was great to have a kitchenette. Really good spot!

Friends_and_family Family

8/10

Excellent

29 May 2026

Michael

We stayed here for the location, the room having a small kitchen with dishwasher and washing machine. The hotel is needing some renovation, the shower was in the bath and water went everywhere, the soap dispensers were empty in the shower and it seemed they did not have replacements. Having said that the room was a good size, looked out on the river towards Crown. It had parking which we needed. It’s also a little noisy from the trams and trains running in the road where the room looked out on.

Partner

8/10

Excellent

26 May 2026

Elizabeth

We had a lovely 1 bedroom suite, it was well laid out and comfortable. We ran out of tea bags but reception staff quickly replaced them when asked. The location close for trams and the river.
We went swimming and found you couldn't get into the shower cubicle and close the glass door! So you had to change in either the toilet or hope nobody came into the area. Laundry was clean and functional. Apart from that we would recommend it.

Partner

10/10

Exceptional

25 May 2026

Peter

All very good!

10/10

Exceptional

24 May 2026

Amy

The level of customer service and satisfaction at the Clarion exceeded our expectations. Staff were incredibly helpful and so friendly. We only stayed one night and were upgraded to a penthouse suite for my son’s birthday who left a beautiful birthday message for him in our room. The pool was a little bit chilly but lots of fun nonetheless, breakfast was delicious and everything was just wonderful and so accommodating. Thanks for a beautiful staycation in Melbourne and we’ll see you guys again in the future for sure.

Family_with_children

8/10

Excellent

23 May 2026

Daniel

very spacious living area. Very handy position

Partner

10/10

Exceptional

23 May 2026

Danh Dang

Great place to stay and so close to all our regular attractions. Elvie Bangnel looks after us with a late check out. Staff were great. Overall a great place for our business travel. Would love to stay again.

Partner

10/10

Exceptional

19 May 2026

Duncan

👍

Self

10/10

Exceptional

18 May 2026

Wendy

A lovely place to stay in Melbourne. The apartments are spacious with very comfortable beds and well-equipped kitchens. Very quiet too despite the central location.

10/10

Exceptional

13 May 2026

Murray

Nice clean room, no issues at all.

Family_with_children

10/10

Exceptional

11 May 2026

Sam

My friend and I spent a absolutely lovely 3 nights at the Clarion a d WOW, all the team were super helpful and accommodated every request we had. Special shout to Katherine on receiption. I won't stay anywhere in Melbourne now

Friends

10/10

Exceptional

10 May 2026

Andrew

Room As described, great location

Family_with_children

10/10

Exceptional

05 May 2026

Bill

Very friendly and helpful staff. The accommodation is very clean.

Partner

10/10

Exceptional

03 May 2026

Fernão

A limpeza do quarto foi boa. O material da cozinha foi suficiente. A torradeira é um pouco antiga, precisa melhorar. O colchão é mole demais.

Partner

8/10

Excellent

03 May 2026

Damien

We were upgraded, which I am very grateful for. However, the facilities could use an update. Even the sign on the elevator was out of date, and there was rust on the balcony. The windows also let in a LOT of noise and there's a train nearby. That said, beds were comfortable, rooms were clean (not sure if the carpet was aged or dirty, but probably just aged) and it was lovely to enjoy the spacious upgrade.

The staff were super friendly, but they had a tendency to over-explain and repeat things more than just once or twice. All in all, a thoroughly \"okay\" hotel but a fabulous stay due to the upgrade.

Family_with_children

10/10

Exceptional

02 May 2026

Narelle

Clean room, friendly staff

Partner

8/10

Excellent

02 May 2026

Graham

The staff were friendly and very helpful.
The room was a great size and the air conditioning.
Great location, walking distance to plenty of places to eat

Self

8/10

Excellent

28 Apr 2026

Gavin

The room was a bit noisy. Had a humming sound in the ceiling

Partner

8/10

Excellent

28 Apr 2026

Pauline

Location was perfect for this birthday celebration.
Car parking was very convenient.
Staff were excellent and soooooooo helpful and friendly.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Derek

Spacious room, great location, would definitely recommend.

8/10

Excellent

26 Apr 2026

Bruce

Fantastic view of the river from our 11th floor room. Great location with a very clean room and wonderful staff.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Emily

Everything was fantastic

Self

10/10

Exceptional

25 Apr 2026

Peter

Staff was excellent especially Ellie she was very helpful, with anything we asked.

Partner

10/10

Exceptional

22 Apr 2026

Matthew

Nice clean hotel could’ve used clearer and more visible signage to the parking garage

Family_with_children

10/10

Exceptional

20 Apr 2026

Muhammad Ahmed

nice

8/10

Excellent

20 Apr 2026

Laura

Fantastic location. Cheaper daily carparking than a lot of similar places. Indoor pool good (though could have been a few degrees warmer!)

Family_with_children

8/10

Excellent

12 Apr 2026

Bevan

just a quality all round place to stay. For the price and location I felt like I had my money's worth. The breakfast I thought was a bit expensive at $38 but if that's all I have to complain about then we're doing well! A good go to for a quiet stay in Melbourne.

Self

10/10

Exceptional

12 Apr 2026

Rebecca

Michael at reception is amazing, he goes above and beyond to make sure we enjoyed our stay.
All the staff are lovely. Thank you so much for making our stay perfect.

10/10

Exceptional

11 Apr 2026

Rebekah

This was the second time i stayed at Clarion. It aas really great. The staff are great. I am grateful for the assistance from the front desk when i was running late for a show and the woman ordered a taxi for me so i could get there on time. Even with check out the front staff are just lovely.

Self

10/10

Exceptional

10 Apr 2026

Amy

Beautiful room with a view. Staff were amazing & the restaurant also amazing.

Family_with_children

10/10

Exceptional

08 Apr 2026

Milad

Very clean, very friendly and helpful staff, great location and good steak. Will be going there again

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Ann

Breakfast buffet was excellent lots of choice. Evening meal was delicious in fact the best meal awe had in Melbourne.
Apartment was spacious with everything we needed

Partner

6/10

Pleasant

01 Apr 2026

Susan

The location was excellent, for walking and for access to public transportation.The 3 bedroom suite had plenty of space for 4 adults. I had one meal in the restaurant, a chicken caeser salad, which was very good. But considering the cost of the stay, I expected the accommodations to be slightly better. There was supposed to be a VIP gift card, but the only perk offered was a free glass of house wine or beer in the bar, so I assume that was it.
There was no coffee maker in the unit- just a kettle and instant coffee packets. (Coffee drinkers know this is unaccrptable.) The combination laundry washer/dryer was not ideal - no instructions were provided, and the dryer function ran so hot that the unit door would remain locked until it had cooled down, effectively holding my clothes hostage. On one occasion I tried to order a cocktail at the restaurant (full) bar, but the staff member did not know how to make any cocktails, so she told me my only alcohol options were wine or beer. Additionally, and not the fault of the Clarion, the casino across the river shot huge flames into the sky, every night from 9 to 12, on the hour. It was surprisingly loud and disturbing, once the initial fascination wore off. So, while I would stay in this area again, I would probably book different accomodations.

Family

10/10

Exceptional

28 Mar 2026

jackie

Nice clean apartment.. prompt checkin great value

Family

8/10

Excellent

25 Mar 2026

Garry

It was all very good. Light sleepers may be better suited not having a river view due to train noise

Partner

10/10

Exceptional

24 Mar 2026

Lauren

Staff were very happy to help. Very clean room.
Quite a while since I’ve been here to stay. Like that they are suites and you have a microwave and small kitchenette.

10/10

Exceptional

23 Mar 2026

Agnes

We really enjoyed our stay at Clarion Suites Gateway. The hotel was easy to access from the nearest tram station (abt 10min walk). The room was very spacious and clean with most of the amenities we needed in the room (washer-dryer, dishwasher, liquid detergent, dishwashing powder). The pool is in a heated space which made it comfortable for me & my daughter to use despite the cooler weather.

A few things to note:
- A few things aren't provided which may prove necessary, including: laundry detergent, dishwashing sponge, cutting board.
- The wifi is quite spotty, so most of the time we resorted to using our data.
- The TV signal seems quite poor, the visual & audio will kinda black out every now and then while watching, regardless of the channel.

Family_with_children

10/10

Exceptional

23 Mar 2026

christine

Great place to stay and central to everything
Staff were amazing and very helpful

Business

10/10

Exceptional

22 Mar 2026

Marie

Didn't use the pool. The breakfast was good.

Self

10/10

Exceptional

20 Mar 2026

Sushil

Excellent

8/10

Excellent

18 Mar 2026

Marilyn

The location was nice for us to access the city and South Bank businesses.

Partner

10/10

Exceptional

15 Mar 2026

Elizabeth

Older style building which gives you larger than normal rooms. Great pool and excellent restaurant. Very central location. Clever design of rooms if travelling with a family.

Self

10/10

Exceptional

15 Mar 2026

Michelle

The hotel staff are amazing. Very friendly and accommodating. Would definitely stay again.

Family_with_children

10/10

Exceptional

15 Mar 2026

Christine

Overall very good but a few basic things that could be improved. All of the flat surfaces in the living room had extensive dust on them and you could see they had not been wiped in some time. Room access cards need to be reset. A sauna or gym would be a great addition. For a family holiday it was great value for money.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Michael

Great location, friendly professional staff.
Neat and tidy rooms.
Resturants servea a great steak.
A lot to like abaout this motel. I stay here often and find it a pleasant, good value option on the banks of the Yarra.

Self

8/10

Excellent

14 Mar 2026

Karen Jean

We stayed 6 nights great location with the choice of 2 tram stopes along flinders street. Try the restaurant at the hotel. It was better than we thought it was going to be. The person who checked us in was a bit rude but that was the only thing that was a let down in 7 days. I didn’t get his name and I understand he may have been busy but first impressions go a long way. Other than that I would stay here again. My sister had a river view and loved it. We were at the back on the hotel it was more quiet.

Family

10/10

Exceptional

09 Mar 2026

Barry

Great location.

Family_with_children

8/10

Excellent

08 Mar 2026

Susan

Upon arrival we had to request a second set of towels and wifi needed to be fixed. The staff were friendly. We didn’t do laundry as it was quite expensive.

10/10

Exceptional

03 Mar 2026

mary

Tram near Staff v nice Food vg & free drink Would have liked a sep shower

Self

10/10

Exceptional

01 Mar 2026

Jessica

Great service, great location, well equipped room.

Partner

10/10

Exceptional

23 Feb 2026

Phillip H

The room was spotless, and the service was very good. The location was excellent. We were allowed to check in early , which was a great help.

Partner

8/10

Excellent

20 Feb 2026

Joanna

Had trouble entering my room because the digital lock on the door didn’t work. I had to walk out to the street to download the key app, to be able to access my room. There was never anyone at the reception throughout my stay.

Self

10/10

Exceptional

18 Feb 2026

Peter

Great

10/10

Exceptional

17 Feb 2026

Michael

The room was very nice with a fabulous view in a great location. ( Bathroom is a little dated, but very functional)

Partner

10/10

Exceptional

11 Feb 2026

Darren

Always a pleasure to stay with.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Massimo

Friendly reception.

Business

10/10

Exceptional

08 Feb 2026

Ashley

Yes

10/10

Exceptional

07 Feb 2026

Brett

Staff were very friendly and helpful
Room was so nice view over the river
Great location

Leisure Partner

10/10

Exceptional

07 Feb 2026

Anthony

Customer service is in a league of its own, the staff are all happy, professional and welcoming, from the reception staff to the staff working in the bistro.
Great location and easy to get around. The rooms are starting to show their age though, especially the bathrooms, however great hotel and will definitely come back.

Leisure Self

8/10

Excellent

27 Jan 2026

Matthew

Staff was pleasant and welcoming, helpful! Clean and good location for everything CBD. Would stay again

Leisure Family

10/10

Exceptional

25 Jan 2026

Olivia

We had an amazing stay! Beautiful 1 bedroom apartment with river and south bank views. Super comfortable and spacious. Awesome cafe/restaurant and really lovely buffet breakfast. Convenient location with trams right at the front door. Would definitely stay again!

Leisure Partner

4/10

Poor

20 Jan 2026

Edwina

Got locked in the bathroom

10/10

Exceptional

17 Jan 2026

Mitchell

Late arrival and the service was great ! Hardy breakfast too…..

Leisure Self

8/10

Excellent

17 Jan 2026

Sylvia

Friendly staff and spacious 2 bedroom suite.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Shannon

Friendly professional concierge, Superior commication from booking to checking out, Views from the penthouse are amazing! Onsite parking (with fee) and location is central to everything! Highly reccommend - Will definately book again in the future

Leisure Friends

8/10

Excellent

16 Jan 2026

Raymond

Room was very clean but very dated

Partner

8/10

Excellent

12 Jan 2026

Jane

It was