Crowne Plaza Melbourne

Australia , Melbourne - VIC
MELBOURNE, 1 - 5 Spencer Street, 43221
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100 reviews shown

8/10

Excellent

09 Mar 2026

Kathryn

having a kitchen was ideal! don’t like resort fees etc and paying for parking but it was worth being ocean front. live music was enjoyable too. room cleaning was lacking consistency and delayed till late in the day most days. nevertheless rooms were clean and beds were comfortable.

Family_with_children

8/10

Excellent

09 Mar 2026

Scott

Did not have view of ocean from our room
Staff was great
We were on the ground floor and music was very noisey

Family

10/10

Exceptional

07 Mar 2026

Lynn

We really enjoyed our stay here. The beach was beautiful and the hotel staff go above and beyond to make you feel welcome.

Partner

6/10

Pleasant

06 Mar 2026

Henry

Rented a suite and for what I paid for it, it was uncomfortable ( couch, chairs and bed ), less in the room than expected, for a dog friendly hotel there really wasn’t any place to take the dogs to go to the bathroom. Very disappointed and not likely come back.

Partner

8/10

Excellent

05 Mar 2026

Linda

Room was clean and the staff was very accommodating. My only complaint was the very loud dehumidifier in the room. Food was very good and the bar service was great.

Friends_and_family Family

4/10

Poor

02 Mar 2026

PETER

The crowne plaza was a nice place to stay 10 years ago. However this recent visit was very disappointing. When we arrived you are told that your stay comes with complimentary valet parking as well as a $10 credit per day for food or drinks. What they neglected to mention is they charge a $30 resort fee which is for $20 a day for valet and $10 credit for food/drinks. The valet is a whole other issue. With a full hotel of guest there are only 2 valet workers at a time. So you can be waiting up to 20 plus minutes for your car.
The room we first checked into felt like a dorm room in college. The window was only 2 feet tall and it was at the top of the wall. So you had to stand on your tippy toes to look out the window. The view was the roof top next door. This was on the 3rd floor. It was a very dark and stuffy room. I did end up getting my room changed to a better one, however I know I’m not the only one who was stuck on the 3rd floor with a room like that. I watched anther couple complaining about the same thing. The room I was moved into had so many problems. First the door didn’t lock, so they needed to get that fixed. My toilet worked 2 out of 3 times. A part of the cabinet was completely broken. And it was just old and run down. The ac dripped water on th balcony and there was no drainage, so you had to wear sneakers if you wanted to go on the balcony. Because you were standing in a pool of water. It was so disappointing staying here.

Family

10/10

Exceptional

27 Feb 2026

Kristie

Yes clean room
Great staff

Partner

10/10

Exceptional

26 Feb 2026

Carol

Really nice, well appointed room. Microwave would be nice but there wasn’t one. Staff was excellent. Location and beach great.

Partner

10/10

Exceptional

25 Feb 2026

Rick

Everything was great

Partner

6/10

Pleasant

24 Feb 2026

Crystal

Staff was excellent, especially our valet guys! There weren’t any amenities really. No microwave in the room. The fridge didn’t work. We reported both of those things but it wasn’t addressed during our stay. The bed was comfortable and appreciated the king, fluffy pillows. Continental breakfast wasn’t offered and we were given a $10 credit that we didn’t use.

Partner

10/10

Exceptional

23 Feb 2026

Holly

The room was super clean. The toiletries smelled amazing! the view from our balcony was fabulous. I would definitely stay here again

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Victor

Pros/Cons

Pros - Beautiful View and Staff was courteous and hard working. Room was nice.
Cons - Hotel has resort fees per day so maybe you feel as if you got a good daily rate but then you have to add daily resort fee- im sure it was mentioned but I didnt notice that it would be 30 bucks a day more just to be there.. On site parking is Valet only about 8 bucks a day. So every time you need to get your car you have to request it and of course customary to tip. If we didnt like that we would have to park across the street and pay the same 8 dollars to park it ourselves. Their kitchen cannot handle the amount of guest they booked for the days we were there, long wait time for breakfast lunch and dinner and the food was not worth the wait at any time and one of the days not even good at all. They were out of one meal selection for dinner one night and out of fries for a burger gave us chips smh. Drinks were ok and overpriced to just be ok. The workers they are hustling its not them only management can own the cons. We have stayed in this area before I do not see us staying at this particular hotel again.

Partner

10/10

Exceptional

22 Feb 2026

Dale

Everything was great

Self

2/10

Poor

22 Feb 2026

Landon

Overbooked our one bedroom suite had to settle for two Queens, our first night then had to switch rooms the next day,the one bedroom suite had no door to close off from the bathroom or hall and living room, and every day ran out of hot water or didn’t have hot water,

10/10

Exceptional

22 Feb 2026

Lisa

Clearn room, excellent amenities, friendly, helpful staff! Will absolutely be back!

Partner

10/10

Exceptional

22 Feb 2026

Andrea

Nice spacious rooms overlooking the ocean!! Staff was very friendly and they also have a free shuttle to the airport that we didn’t know about that was a real perk!!

Partner

10/10

Exceptional

22 Feb 2026

Destiny

I went for my wedding anniversary. Had a blast.

10/10

Exceptional

22 Feb 2026

Daniel

This was my second visit to this hotel. I love the staff. They are very welcoming and helpful. The breakfast was great again. I will continue to stay here for my family fishing on the beach.

4/10

Poor

21 Feb 2026

Frances

Yes

4/10

Poor

21 Feb 2026

Paul

The Hotel itself room overlooked restaurant exhaust and ac units making a continuous hum ,the shower dipped onto a metal plate ,toilet kept on running sink would not drain fire station across the street pool gate that would slam and wake up the dead.Staff gracious

Partner

10/10

Exceptional

21 Feb 2026

Andrea

Room was large with balcony overlooking the ocean. Room was clean, had to ask to get our room cleaned tho (not that big of a deal tho). They also gave us a room credit to use at the restaurant since we didn’t have a car to park

Partner

10/10

Exceptional

20 Feb 2026

Mark

We enjoyed our stay. The location and amenities were just what we wanted

Friends_and_family Friends

10/10

Exceptional

20 Feb 2026

William

Everything was excellent.

Partner

6/10

Pleasant

19 Feb 2026

Rick

parking was terrible. i’m handicapped and people were parked in the spaces that were not.

Self

10/10

Exceptional

18 Feb 2026

Rebecca

Very clean, friendly staff and accommodating. I would recommend this hotel. Love that the property is on the beach!!

2/10

Poor

17 Feb 2026

Nicolas

The total on the computer when I bought the room said 67$ fee when I check in and then they say it's 100$ for fees that were supposed to be paid for already and yet charging me on top of that. They also charge me 7.20$ then another 13$ for God knows what without any notice or anything. Id like to speak to a manager about these things. Kuz this is horrible

Partner

4/10

Poor

17 Feb 2026

angela

The cabinet had mold under the refrigerator and the shelf was collapsed

Self

6/10

Pleasant

17 Feb 2026

Patricia

The room was somewhat damp and musty smelling. We ran the dehumidifier and it only helped to a certain degree.

Partner

8/10

Excellent

16 Feb 2026

Trinh

Everything was great about the room other than we wish we were a few floors higher.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Steven

The wife and I enjoyed our stay . We would say however that it is dated and needs improvement s. I believe the parking attendants were very good. The front desk clerk was not very helpful when we ask questions of her . I really think they need to do something about their parking not real convenient.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Matthew

The sheets felt sandy and the hotel was a little run down.

10/10

Exceptional

14 Feb 2026

Anna

Friendly staff, beautiful location, amazing restaurant. We loved the heated pool, and the ocean right there. We had a wonderful time!

Leisure Partner

8/10

Excellent

11 Feb 2026

Doug

Room was clean, staff was great, food was very good. The only thing I didn't like was the water pressure/temperature in the shower. I don't know if other hotels in the area are the same.

Friends_and_family Friends

10/10

Exceptional

11 Feb 2026

Ann

Clean hotel and friendly staff. I liked the fact that the female staff text me intermittently asking how my stay was going and letting me know they were there if I had any concerns or questions. As a female solo traveler, this added a little sense of relief.

8/10

Excellent

05 Feb 2026

Brad

Room very comfortable, especially the bed! Unfortunately, visiting from Canada only to be warmer in Canada than Florida during my stay kinda sucked, as I didn't swim once.
Great location for exploring all over the Atlantic coast. I recommend this hotel

Leisure Self

8/10

Excellent

05 Feb 2026

Holly

The room was very clean. Being right on the beach is awesome! That being said, this is a very busy hotel. In the 9 days that we were there, there was a large wedding and one business conference after another, making the lobby frequently full of people. Even with all that, the valet service was super fast and efficient. The restaurant ran out of almost all food one of the nights we were there. Over all a very good hotel!

Leisure Partner

6/10

Pleasant

03 Feb 2026

Deidra

Hotel needs maintenance. 1 elevator was out of service during stay. Flickering lights in the bathroom. Toilet kept running.

Leisure Family

2/10

Poor

02 Feb 2026

Donna

The construction and lack of amenities was ridiculous given the cost.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Bridget

Valet parking top notch, oceanfront room sleeping to the sound of the waves, all the bartenders,
Pool a bit shady, but warm

Partner

6/10

Pleasant

26 Jan 2026

Philip

The room wasn’t up to what you’d expect from a crown plaza, mostly the bathroom was outdated, low water pressure and a toilet that kept running, we also changed from our first room because it smelled musty, the beds were comfy and the room was clean, and the location was great, but i wouldn’t pay the regular room rate to stay here again

10/10

Exceptional

19 Jan 2026

Teresa

Room great, staff wonderful

Business_and_leisure Partner

10/10

Exceptional

19 Jan 2026

Brittany

It was all great

10/10

Exceptional

18 Jan 2026

Devon

Every worker was so friendly. The place is spotless! Balcony is huge.!!

Partner

10/10

Exceptional

17 Jan 2026

Alice

Friendly helpful staff!! Beautiful hotel, nice room!

10/10

Exceptional

15 Jan 2026

regina

Staff were great. Food and drinks were great. Lots of room. Beautiful view.

10/10

Exceptional

08 Jan 2026

Michael

Staff was amazing!

Leisure Family

10/10

Exceptional

08 Jan 2026

Andrew

Beautiful room and amazing front desk staff great stay .

Leisure Self

10/10

Exceptional

07 Jan 2026

William

Front desk personnel were very helpful throughout the stay

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Matthew

Absolutely beautiful property, wonderful oceanfront room and a friendly, attentive staff

Leisure Partner

8/10

Excellent

04 Jan 2026

Christopher

The amenities, beach, views, food and drinks were all great! The king oceanfront room was nice and clean. Staff was attentive to our needs. If there is 1 thing that I would recommend it would be more bar staff behind the bar at Longboards. Don’t get me wrong, they did an excellent job but there were several times during the day when it was one person dealing with everyone at the bar (covering inside and outside) along with covering all the drink orders for waitress/waiters, closing out open tabs, checking on food orders, etc. Casey (behind the bar) as well as a dark haired young lady working there one day both deserve consideration for a pay raise as their bar service was over and above! There was definitely enough going on behind the bar to require more staff. Overall, it was a great place to stay. I would highly recommend.

Leisure Partner

8/10

Excellent

02 Jan 2026

Andrea

Staff was friendly and courteous. They were very helpful and made our stay pleasant and comfortable

Leisure Partner

10/10

Exceptional

02 Jan 2026

Artem

Great staff! Also very good amenities, 24 hr beach access.

10/10

Exceptional

01 Jan 2026

Frances

My family and I had a great time. The staff was super helpful when checking in. I booked 3 rooms and 2 out of the 3 had issues but the staff resolved the situation quickly and I appreciate the hospitality overall. The heated pool was great for the kids since the beach water was too cold to swim. Fishing was amazing if you’re into that type of sport. The tiki bar was great and the vibe was relaxed and family friendly. I will definitely visit again.

Family

10/10

Exceptional

26 Dec 2025

Dennie

Place was great. Got a ground floor ocean view. It was awesome

10/10

Exceptional

25 Dec 2025

Joann

Nice!

Leisure

8/10

Excellent

20 Dec 2025

Carlene

Clean room, staff courteous.

8/10

Excellent

16 Dec 2025

Mark

Clean rooms - staff were great

Self

10/10

Exceptional

16 Dec 2025

Gilfred

Super clean, comfortable and nice view!

10/10

Exceptional

11 Dec 2025

Barry

The wrap around balcony was unbearable

Leisure Partner

10/10

Exceptional

09 Dec 2025

Lance

The room was spotless. The shower didn’t have a lot of power.

Leisure Self

10/10

Exceptional

08 Dec 2025

Scott

This was by far one of the nicest hotels I have ever stayed at. From the staff to the rooms and everything in between, it was all exceptional.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Amanda

Love this place. Rooms are clean and comfy. Staff is very friendly.

Partner

8/10

Excellent

04 Dec 2025

VIVIANA

Partner

10/10

Exceptional

01 Dec 2025

Dawn

The property is wonderful. It seemed like it was just renovated so the majority of the space was stunning. The common hallways and rooms still need a little more sprucing up to match what is done in the main areas. Awesome lounge chairs, pool, restaurant with indoor/outdoor seating areas and bars, music outside under the pavilion, rental beach umbrellas & lounge chairs, Starbucks, Gelato, self serve elaborate snacking little store, business center, shuttle service… really kind and engaging staff throughout. It was an a pleasure staying there and I’ll come back. The only reason for the 4 star is just the common area and rooms felt like they needed a little more updating to match the rest of the space. The views in the outside eating spaces are incredible and being right on the beach with a pool was fantastic.

Leisure Self

8/10

Excellent

29 Nov 2025

Kate

Checked me in as another guest, in spite of having my DL and credit card. I insisted the room was not as booked, while the agent politely insisted I had been upgraded ( not me ).I had booked an ocean view room. Understandably, the lobby was packed with Thanksgiving diners, and live music. Easy to do! The hotel did not offer an apology or small gesture for the inconvenience. Surprised me.

Partner

10/10

Exceptional

29 Nov 2025

Stephen

Fantastic buffet.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

James

Close to the beach and restaurant

Leisure Partner

4/10

Poor

24 Nov 2025

Tarun

The Beach view was the best part, but advertisement show the room sleeps 5 with only one bed and a full couch. The toilet also kept getting clogged even with simple flushes until they awkwardly have to call in for housekeeping who stated that it’s a known plumbing issue. The reception said that they would take off parking charges to compensate which was $20 a night for two nights. They also said they couldn’t do anything more because it was booked under third-party.

overall it didn’t spoil our vacation but it did made it uncomfortable enough.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

John

Beautiful views

Leisure Family

10/10

Exceptional

22 Nov 2025

Christopher

The staff was amazing as always! Everything was clean and in working order.

10/10

Exceptional

21 Nov 2025

Alaaeldien

Everything was amazing breakfast silver Jolie. She’s very nice and very good thank you Crowne Plaza for training. The staff have contact with the customer and there is a food is a breakfast is a lunch dinner. Everything was amazing. Thank you again.

Business_and_leisure Family_with_children

10/10

Exceptional

20 Nov 2025

Jessenia

Clean room, friendly staff and great location. Good value.

4/10

Poor

16 Nov 2025

Rose

The first room we were put in was 404 with a balcony. unfortunately the moment you stepped out onto the balcony you were met with the overwhelmingly stong odor of propane.
We went back inside and got ready to go out onto the beach. When we arrived back in the late afternoon, we decided to order room service.
We tried to order but the phone did not work, so my husband went down to the restaurant and was told they had a meeting at 4 pm and were told they woudl not be cookign from the dinner menu! Saturday evening, the Crown plaza, the most expensive hotel in Brevard county, and no dinner. Just appetizers! 3 appetizers, and a room service charge aleviated my pocket of 73.00 He ran ionto a manitence worker on the way back after placing the orerthen inquired about the pungent propane smell and was told it was the pool heater. At this point we went down and requested to be moved to a new room. They put us in 718. All I can say is if the oder was bad on the 4th floor balcony it was NOTHING compared to the entire 7th floor. As soon as you stepped off the elevator, you were smacked in the face with it. He went down again and asked about the saftey of this situation and was told it was the dryers, and they fire dept had been called and deemed it safe. Inside the room was not terrible and out ont he balcony was clear and fresh but WOAH, that was awful. We had to go back down at 10 and get snacks and a wrap from the front because we were still hungy. ( another 22 dollars.)

Partner

8/10

Excellent

16 Nov 2025

Peter

Good hotel, but for me, parking situation was messy. The main parking lot is across a busy street with access by the fire department to park. There is a walking bridge over the road back to the hotel whch was a PIA. The other option is to pay 20 dollars for vallet parking.

Leisure Partner

10/10

Exceptional

16 Nov 2025

James

Everything was top-notch! Originally booked for beach access and was not disappointed. Breakfast or lunch, Longboards Bar & Grill was excellent. The staff was VERY friendly, and provided info to see 3 rocket launches, on 2 different nights, the night launches were spectacular! A great location!, I highly recommend!

Leisure Partner

10/10

Exceptional

16 Nov 2025

Luca

Nothing

10/10

Exceptional

15 Nov 2025

Gevork

Very friendly staff.

10/10

Exceptional

10 Nov 2025

Rachel

The room was clean and I appreciated that the front desk texted me a couple of times a day to ask if I needed Anything. This never happens at other hotels. Usually I am the one hunting down extra towels but they were very accommodating and cared how my stay was.

Self

6/10

Pleasant

07 Nov 2025

Stanley

yes' but room service, like cleaning and bedding change was nonexistent

10/10

Exceptional

03 Nov 2025

Gunnar

The room was recently renovated and completely spotless!

My wife and I were already pumped and excited to check in, when we found out that we could arrive early and check in at 2:30 PM (An hour earlier than the reservation!) Bonus

The staff was awesome and accommodating throughout our stay.

There was a live band that played on Saturday and another on Sunday! (Bonus)

I ordered a Pina Colada (Virgin) and immediately slipped into a Jimmy Buffett state of Staycation that has been much needed as of late.

Sunday morning My wife had the breakfast buffet (Good, but basic * No carving stations or seafood, etc.*. The coffee in the metal pitcher was old*. However, the service was very good!
I had the Eggs Benedict which was excellent! (Perfect yolks in the poached eggs!!)

On Monday, we skipped breakfast, but had an early lunch (Caesar Salad with their homemade dressing was good, and the Calamari with Thai Chili sauce was very good * Appeared to be hand breaded Squid .*)
It was very windy on Monday so we worked out (nice weight room!) and spent quality time in the Oceanfront Suite (Very comfortable King size bed) which became worth every penny as we would have been fighting 25 mph gusts with and outside activities.

Thanks to all the staff and Managers who continue to make The Crowne Plaza our Local Getaway GoTo! Until next time,

Aloha from Gunnar & Kim

10/10

Exceptional

30 Oct 2025

dean

The staff was very helpful and friendly. I feel the front desk personnel went above and beyond to make our stay better.

10/10

Exceptional

27 Oct 2025

Sherri

The beach view was great!

Leisure Partner

8/10

Excellent

24 Oct 2025

David

Beach and Balcony views were fine. Although the rooms were clean I, thought they would be nicer. Could use a microwave in the room.

Friends_and_family Family

6/10

Pleasant

20 Oct 2025

Thomas

Self

8/10

Excellent

20 Oct 2025

maria

Easy to get to

Leisure Self

10/10

Exceptional

20 Oct 2025

John

STAFF, excellent, beach views, musical entertainment with a beach vibe. Restaurant management and staff friendly pros. Comfy room with beach balcony key! A Jersey Johnnie top resort .

Business_and_leisure Partner

10/10

Exceptional

19 Oct 2025

Gayle

Loved it

10/10

Exceptional

13 Oct 2025

Francois

Very nice view, the beach is wonderful.
Great beach bar.

4/10

Poor

11 Oct 2025

Jose

Wonderful beach view super corner balcony

6/10

Pleasant

06 Oct 2025

Yvonne

Best Room

We had the best room as far as location to the beach but it rained our whole stay. The AC was either too hot or too cold.
Altho having a dehumidifier is genius it made the bathroom hot.
Room needed more light. Bed were comfortable. Room clean.
Would stay again and hope for nice weather. I did not eat at the hotel but they had several food options and a Starbucks.

Partner

10/10

Exceptional

06 Oct 2025

Angel

Amazing view and a great room

Self

10/10

Exceptional

04 Oct 2025

Wendy

Loved everything about this place! We had a ground floor oceanfront room and we were within 50 yards of the beach, pool, bar and restaurant. Food was great, staff was friendly and attentive and there was so much space to just enjoy. Eating all meals looking out at the ocean was so peaceful. Great value for the price!

Leisure Friends

10/10

Exceptional

02 Oct 2025

Jonne

Great view & staff!

Business Pet

10/10

Exceptional

23 Sep 2025

Bruce

Rooms were clean, great views

Leisure Family

10/10

Exceptional

23 Sep 2025

Verified traveler

Staff

Family

10/10

Exceptional

16 Sep 2025

Stacy

The restaurant was good. Great atmosphere

Leisure

10/10

Exceptional

15 Sep 2025

William

Oceanfront

10/10

Exceptional

07 Sep 2025

Alejandro

first time very nice stay ,clean, safe and great service .

Leisure Family

10/10

Exceptional

07 Sep 2025

DAMIAN

Need too better on parking

Leisure Partner

10/10

Exceptional

03 Sep 2025

Joanna

Perfect location to walk to anywhere you need! The staff was Amazing! A big kudos to Jeanette and Shawndy at the front desk for being fun and thoughtful! The beach access was great. Housekeeping was wonderful!

Leisure Partner