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Shadow Play by Peppers

Melbourne - VIC · Australia

308 city road SouthbankView location

8.8/10Excellent274 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort8.8/108.8
Condition9.0/109.0
Neighborhood9.8/109.8
Value8.6/108.6
Amenities9.0/109.0
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  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Shadow Play by Peppers

The 4-star Shadow Play by Peppers offers comfort and convenience whether you're on business or holiday in Melbourne. The property has everything you need for a comfortable stay. Facilities like 100% non-smoking are readily available for you to enjoy. Each guestroom is elegantly furnished and equipped with handy amenities.

The property offers various recreational opportunities. Discover all Melbourne has to offer by making Shadow Play by Peppers your base.

Read more about this hotelShow less

Shadow Play by Peppers is centrally located in Melbourne, a 4-minute walk from Crown Casino and 6 minutes by foot from Melbourne Convention and Exhibition Centre. This luxury aparthotel is 0.7 mi (1.1 km) from South Melbourne Market and 0.8 mi (1.3 km) from Collins Street.

Make yourself at home in one of the 75 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Conveniences include phones, as well as safes and desks.

Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Planning an event in Melbourne? This aparthotel has 0 square feet (0 square meters) of space consisting of conference space and meeting rooms. Limited parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply Noise-free rooms not guaranteed LGBTQIA+ friendly Professional property host/manager Ecotourism Australia Sustainable Tourism Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Important information

  • You need to know
    • Parking height restrictions apply.
    • The property is professionally cleaned.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Noise-free guestrooms cannot be guaranteed
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has not indicated whether there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property is professionally cleaned
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately AUD 42 per person
    • Secured valet parking fee: AUD 60 per day (in/out privileges)
    • Crib (infant bed) fee: AUD 10.0 per night
    • Rollaway bed fee: AUD 50.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Crown Casino 0.4 km / 0.2 mi
Melbourne Convention and Exhibition Centre 0.5 km / 0.3 mi
South Melbourne Market 0.7 km / 0.4 mi
Southbank Promenade 0.8 km / 0.5 mi
SEA LIFE Melbourne 0.9 km / 0.6 mi
Flinders Lane 1 km / 0.6 mi
DFO South Wharf 1 km / 0.6 mi
Eureka Tower 1.1 km / 0.7 mi
Melbourne Skydeck 1.1 km / 0.7 mi
Collins Street 1.1 km / 0.7 mi
Melbourne Arts Centre 1.3 km / 0.8 mi
Degraves Street 1.4 km / 0.9 mi
Hamer Hall 1.4 km / 0.9 mi
National Gallery of Victoria 1.5 km / 0.9 mi
Fed Square 1.5 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 70
  • Number of floors (main building): 9
  • hotel
  • MasterCard
  • Visa
  • Nearest Bus / Metro Stop
  • Airport
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
Show 29 more facilities & services
  • Valet parkingExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Fireplace
  • Hotel safeExtra charge
  • Lift access
  • Garden
  • Terrace
  • Luggage roomExtra charge
  • BBQ facilities
  • Grill/BBQ
  • Library
  • Café
  • Bar
  • Restaurant
  • Conference room
  • Outdoor freshwater pool: 1
  • Game roomExtra charge
  • Sauna
  • Steam bath
  • Ecotourism Australia Sustainable Tourism Certification
  • LGTBIQ friendly
  • Non-smoking establishment
  • Single-Use Plastic Free
  • Fitness
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Shadow Play by Peppers

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE TWO BEDROOMQUADRUPLE • DELUXE TWO BEDROOMQUA.B2-DX

    Photos are not available for this room type.

    Shadow Play by Peppers

    QUADRUPLE DELUXE TWO BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE TWO BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.B2-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE TWO BEDROOMDouble or Twin • DELUXE TWO BEDROOMDBT.B2-DX

    Photos are not available for this room type.

    Shadow Play by Peppers

    Double or Twin DELUXE TWO BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.B2-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDSAPARTMENT • TWO BEDS • 2 Bedrooms • 66 m²APT.2B-1
    APARTMENT TWO BEDSPhoto unavailable5 photos

    Shadow Play by Peppers

    APARTMENT TWO BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    66 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width, 2 × Single bed 80-130 width
    Bedrooms
    2
    Room type
    APARTMENT
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2B-1

    Room amenities

    • Wi-fi
    • Wake-up service
    • Cot on demand
    • Alarm clock
    • Dishwasher
    • Smoke detector
    • Living room: 1
    • Bathroom: 2
    • Hairdryer
    • TV
    • Radio
    • Kitchen
    • Fridge
    • Cooker
    • Tea and coffee making facilities
    • Ironing set
    • Balcony

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DELUXE TWO BEDROOMAPARTMENT • DELUXE TWO BEDROOM • 2 Bedrooms • 57 m²APT.B2-DX
    APARTMENT DELUXE TWO BEDROOMPhoto unavailable5 photos

    Shadow Play by Peppers

    APARTMENT DELUXE TWO BEDROOM

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    57 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width, 2 × Single bed 80-130 width
    Bedrooms
    2
    Room type
    APARTMENT
    View / characteristic
    DELUXE TWO BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-DX

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DELUXE TWO BEDSAPARTMENT • DELUXE TWO BEDS • 2 Bedrooms • 57 m²APT.2B-DX
    APARTMENT DELUXE TWO BEDSPhoto unavailable4 photos

    Shadow Play by Peppers

    APARTMENT DELUXE TWO BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    57 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width, 2 × Single bed 80-130 width
    Bedrooms
    2
    Room type
    APARTMENT
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2B-DX

    Room amenities

    • Bathroom: 1
    • Hairdryer
    • Radio
    • Kitchen utensils, plates & cups
    • Kitchen
    • Fridge
    • Cooker
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Balcony
    • Wi-fi
    • Cot on demand
    • Alarm clock
    • Dishwasher
    • Smoke detector

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE ONE BEDROOMDouble or Twin • DELUXE ONE BEDROOMDBT.B1-DX

    Photos are not available for this room type.

    Shadow Play by Peppers

    Double or Twin DELUXE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.B1-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT THREE BEDROOMSAPARTMENT • THREE BEDROOMSAPT.B3

    Photos are not available for this room type.

    Shadow Play by Peppers

    APARTMENT THREE BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    THREE BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMS • 2 Bedrooms • 66 m²APT.B2
    APARTMENT TWO BEDROOMSPhoto unavailable6 photos

    Shadow Play by Peppers

    APARTMENT TWO BEDROOMS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    66 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width, 2 × Single bed 80-130 width
    Bedrooms
    2
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO QUEEN BEDSAPARTMENT • TWO QUEEN BEDSAPT.2Q

    Photos are not available for this room type.

    Shadow Play by Peppers

    APARTMENT TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMS TWO BATHROOMSAPARTMENT • TWO BEDROOMS TWO BATHROOMS • 2 Bedrooms • 66 m²APT.2W-B2
    APARTMENT TWO BEDROOMS TWO BATHROOMSPhoto unavailable6 photos

    Shadow Play by Peppers

    APARTMENT TWO BEDROOMS TWO BATHROOMS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    66 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width, 2 × Single bed 80-130 width
    Bedrooms
    2
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS TWO BATHROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2W-B2

    Room amenities

    • Hairdryer
    • Smoke detector
    • Dishwasher
    • Alarm clock
    • Cot on demand
    • Wi-fi
    • Living room: 1
    • Ironing set
    • Tea and coffee making facilities
    • Cooker
    • Kitchen
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT PENTHOUSEAPARTMENT • PENTHOUSE • 1 Bedroom • 116 m²APT.P6
    APARTMENT PENTHOUSEPhoto unavailable3 photos

    Shadow Play by Peppers

    APARTMENT PENTHOUSE

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    116 m²
    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    APARTMENT
    View / characteristic
    PENTHOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.P6

    Room amenities

    • Bathroom: 2
    • Hairdryer
    • TV
    • Kitchen utensils, plates & cups
    • Kitchen
    • Fridge
    • Cooker
    • Microwave
    • Tea and coffee making facilities
    • Washing machine
    • Ironing set
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Balcony
    • Cot on demand
    • Dishwasher
    • Smoke detector

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2-1

    Photos are not available for this room type.

    Shadow Play by Peppers

    APARTMENT TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DELUXEAPARTMENT • DELUXEAPT.DX

    Photos are not available for this room type.

    Shadow Play by Peppers

    APARTMENT DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DELUXEAPARTMENT • DELUXE • 1 Bedroom • 43 m²APT.DX-1
    APARTMENT DELUXEPhoto unavailable3 photos

    Shadow Play by Peppers

    APARTMENT DELUXE

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    43 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    APARTMENT
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DX-1

    Room amenities

    • Washing machine
    • Tea and coffee making facilities
    • Microwave
    • Cooker
    • Kitchen
    • Bathroom: 1
    • Hairdryer
    • Kitchen utensils, plates & cups
    • TV
    • Smoke detector
    • Dishwasher
    • Alarm clock
    • Cot on demand
    • Wi-fi
    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Shadow Play by Peppers

8.8
Excellent
274 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
8.8 /10
Condition
9.0 /10
Neighborhood
9.8 /10
Value
8.6 /10
Amenities
9.0 /10
100 reviews shown
8/10
Excellent
14 Jun 2026
Graham
Room was great, brekky was ok. Lifts were out of service.
Self
4/10
Poor
20 Apr 2026
Karen
Pillows and bed were very uncomfortable, very disappointing for the price, would not stay again
Friends
8/10
Excellent
20 Apr 2026
Lea
Good size accommodation for a convenient location with tram at your doorstep. Only small negative shower water went from one extreme to the next and took a while to just get to warm water
Self
8/10
Excellent
17 Apr 2026
Rachel
Breakfast was nice, room was basic for the price. No view
Friends_and_family Friends
8/10
Excellent
12 Apr 2026
Ian
The place was a great spot in Southbank. Within walking distance to the many of the features. Great gym and breakfast. A special shout out to Paul from the Edwin Cellars Bar. He knows his wine and is always happy to recommend great wines to try.
Partner
10/10
Exceptional
22 Mar 2026
Amro
Nice place
Family
10/10
Exceptional
05 Mar 2026
Choong Wah
Good to have washer and dryer in room. Kitchen is sufficient for preparation of breakfast and simple dinner.
8/10
Excellent
03 Mar 2026
Lauren
Nice place close to the tram line
Partner
8/10
Excellent
01 Mar 2026
Aarti
Great location but the kitchen cabinet doors were broken, it was fixed after reporting but the standard of cleanliness really needs work. Could see mould build up around kitchen and bathroom basin. Shower door water stopper liner was broken and mouldy, replaced after notifying staff. The place needed a good wipe down, dusty everywhere. There was an awful smell on the lounge floor and the pool was very small (looks way bigger in photos). Felt it was very dark, lack of lighting at reception but the staff were really friendly and helpful. Not sure I'd stay there again... probably not my level of comfort.
Family_with_children
6/10
Pleasant
21 Feb 2026
NIKOLCE
Noisy room very pricey
10/10
Exceptional
15 Feb 2026
lauren
this place was all 10s, super close to all the best melbourne has to offer
Leisure Self
10/10
Exceptional
08 Feb 2026
Claire
Spotless room and staff brilliant
Partner
10/10
Exceptional
18 Jan 2026
Simone
Romm was clean,
6/10
Pleasant
14 Jan 2026
Mrs Rovsen
The room was nice and clean. However, the hotel wasn't up to standards in certain areas. We ordered room service one time and in their menu, no allergen info was provided. As a vegan I put a note in our order for the bread and chips we ordered. Asked for tomato sauce for instance mentioning I'm vegan. They sent a mayonnaise and the bread was cooked in animal fat. Mind you our room service came over and hour later. None of this info was mentioned in the menu and my note was disregarded. Breakfast, I asked for margarine for our 5 day stay and I was only offered a free coffee for the inconvenience but they didn't provide any margarine nor vegan friendly options for breakfast. Luggage storage was another issue. On our arrival we left our luggage until check in time but the whole time luggage was kept behind the counter with an easy access to anyone who walks in. Breakfast staff need more training in providing clean tables in timely manner. It would be more efficient once they clear a table they wipe straight after. Couple of days we had to wait for them to come and clean after we asked. And they seemed to show no urgency. We also understand they try to create an ambiance with their lights but the foyer and breakfast room lacking of light is a real issue. It's nice to have a pool on a hot day but not enough space for more than 2,3 people in it. May be combine the BBQ area for a bigger pool and seating space?
Friends_and_family Family
10/10
Exceptional
05 Jan 2026
Jane
Room was lovely and clean. Staff were very helpful and friendly . Location is great. Close to the casino, Melbourne CBD, DFO, Tram to the city and St. Kilda. Easy walk to all the restaurants on Southbank. Only disappointment was the size of the pool. Overall our stay was really enjoyable
Leisure
8/10
Excellent
03 Jan 2026
Melissa
Nice rooms
8/10
Excellent
02 Jan 2026
Anthony
Clean rooms. Friendly staff. Good value buffet breakfast
8/10
Excellent
21 Dec 2025
Jade
This hotel was spotless and had great service. The shower going hot and cold is a real issue, especially with kids. This is the only complaint about our stay, everything else such as location, layout and accessibility with a pram was fabulous.
10/10
Exceptional
17 Dec 2025
Terree
Great location , amazing lady on the desk , very helpful
Friends_and_family Friends
10/10
Exceptional
14 Nov 2025
Sharee
Wall lovely
Friends_and_family Friends
10/10
Exceptional
25 Oct 2025
DEBRA
Staff helpful & room clean
Upgraded
6/10
Pleasant
16 Oct 2025
Dean
Note that reception is NOT 24 hours as stated on Hotels.com
Business
8/10
Excellent
03 Oct 2025
TONY
Convenient
Leisure
10/10
Exceptional
27 Sep 2025
Ruth
Staff very friendly & helpful.
A few more standard tea-bags would have been appreciated, instead of all the herbal ones.
Very comfortable stay.
Business
10/10
Exceptional
24 Aug 2025
Jordan
Lovely staff, great breakfast. Room was perfect along with the amenities.
Business Self
2/10
Poor
05 Aug 2025
Bill
Price, room was always cold, Water was cold. In house restaurant had very poor choice. In general, very poor hotel for price, certainly woundnt stay again
Business Self
8/10
Excellent
30 Jul 2025
Verified traveler

A pleasant stay

Good location, apartment for a family was on the small side but we managed ok.
Hot water system was impossible to regulate, other than that it was a pleasant stay.
Friends_and_family Family
10/10
Exceptional
12 Jul 2025
Ryan

Couples weekend away

Fantastic accommodation convenient location and easy to get around
Partner
10/10
Exceptional
29 Jun 2025
Rp
Brilliant Hotel. Centrally located. I'm so happy with the services that Ashleigh provided me as my flight was late, accommodated me with check out & gave me access to the library to complete my work. She is an absolute asset to you! Thanks Ash! Will definitely see your Hotel again.
Business Self
4/10
Poor
22 Jun 2025
Verified traveler

Surprisingly disappointing

I was excited to be staying at Peppers for a weekend.

Things started poorly as at check in they couldn’t take a digital card - surprising in 2025. Then they informed us that room cards are 20 dollars if lost - a lot for a piece of cardboard … ok but not what any other hotel does.

Then they gave us our room (see pic). A “deluxe” room with not a foot clearance around the queen bed - not enough room for a suitcase. Personally, I find this deceptive conduct when you compare it to the deluxe room pictures on their ads. Bait and switch.

Fortunately we were looking forward to the hot pool in the building which is the number 1 reason we booked the room.

It was ‘Closed for maintenance’ and they were not fixing it on a weekend … better to inconvenience guests than spend a little extra to do maintenance on a weekend I guess.

Overall the experience was unnecessarily disappointing and I would certainly stay at other places that offer more for the same price.
Partner
10/10
Exceptional
13 Jun 2025
Susan
Great location, terrific amenities. Helpful staff.
6/10
Pleasant
21 May 2025
Kellie
Nice convenient hotel sloth mould in the shower
Business
10/10
Exceptional
20 Apr 2025
Verified traveler

Ideal

Great 2 bedroom apartment. Great location
Friends_and_family Family
10/10
Exceptional
09 Apr 2025
Martin
Great stay with my family
Leisure Family
8/10
Excellent
12 Mar 2025
Ryan
Room was spacious and clean. Hotel is in good walkable distance from Southbank/Crown area and has a tram stop out the front. Supermarket very close by. Unfortunately, pre-stay communication was poor and check-in was very lengthy.
Leisure Family_with_children
10/10
Exceptional
09 Mar 2025
Bill

Great place to stay.

The accommodation was excellent, separate lounge, kitchen/dining areas with one bedroom and bathroom. All at a very reasonable price and in an excellent location.
Partner
6/10
Pleasant
22 Feb 2025
Derek

Well done Robbie

On arrival the entrance was not what I expected for a hotel entrance then the reception guy was on the phone dealing with another customer so had to wait some time to check in despite there being more staff on the bar next to the reception not serving anyone then another person arrived to check us in and they did say we had been upgraded from our original booking however we had a two bedroom apartment rather then the one bedroom I had booked but we were on the corner of a very busy intersection roadway and opposite a tram line with the motorway visible and at room height so not sure it was an upgrade the swimming pool
Was not what I had expected but the pictures don’t show the traffic noise BUT on the positive a very good chap called Robbie who was not a regular worker at this hotel was very helpful when I couldn’t order a delivery pizza from my phone he help by not only ordering it but he even delivered it to my room when it arrived at reception you need more Robbie’s working at the hotel
8/10
Excellent
01 Feb 2025
Lucas
The staff were excellent. However the enclosed patio which states no smoking stank of cigarette smoke which stirred up my daughters asthma and the shower was very mouldy.
Great location 3 minutes walk to the crown and Southbank breakfast was sufficient and excellent barista coffee which was additional on top of breakfast
Leisure Family_with_children
10/10
Exceptional
22 Jan 2025
Neta Ellen Ivy
Very happy with stay!,room clean quiet and staff very helpful! Only complaint was the room delivery for breakfast which was quite speedy but unfortunately not hot!
Leisure Family
8/10
Excellent
16 Jan 2025
Basilios
Very nice modern apartment and great location close to crown casino and southbank.
Leisure Family
8/10
Excellent
08 Jan 2025
Verified traveler

Melbourne Stay

Located behind Crown. Easy walk to crown restaurants but a 20min walk to CBD. Room was comfortable. No storage cupboards and room space tight for suitcases. Coffee machine, washing machine and dryer provided.
Friends_and_family Family
6/10
Pleasant
03 Jan 2025
Molydaya
On arrival there were no slippers, bottle water, bathroom amenities such as toothbrush & toothpaste, shower cap.
Also called reception 4 times and no answer until the 5th call. Called up housekeeping no answer as well, I needed new towels unfortunately had to use the same ones because no one answered my calls or even returned my calls. Will explore other hotels.. thanks.
Leisure Family_with_children
8/10
Excellent
12 Dec 2024
Fiona
Room was clean and comfortable enough. The air conditioning is only in the living room so the bedroom was hot. The front desk staff were not very friendly upon checkout and seemed like they didn’t want to be there.
Business
8/10
Excellent
11 Nov 2024
JAKE
great location and would stay again only gripe is the couch is not comfortable ( so hard) so you couldn't sit and watch TV at the end of the day . Its on a main road so a tad noisy but that didn't bother us
10/10
Exceptional
26 Oct 2024
Ainslie
Great location with a tram stop outside. Servo with a cafe right across road or walking distance to some supermarkets. Casino a 2 minute walk away
Leisure Family
10/10
Exceptional
02 Oct 2024
Mouhamed
Very nice
4/10
Poor
19 Aug 2024
Ngaria
Despite leaving the 'make up my room' sign on the door handle every day - they did not attend to our room the entire 5 days of our stay. Every night we'd get back to our room and have to call downstairs to request that our rubbish be removed, or ask for more toilet paper or fresh towels etc... we spoke with the front desk every day to request our room be serviced - they still neglected to carry this out. They told us that we must have left the do not disturb on the handle - but we definitely had the correct sign and we even spoke to one the room service employees who was on our floor with the cart as we were leaving and asked that our room be serviced. We would not stay here again.

A few things about the apartment - loose sink tap wear, broken cupboard mirror hinge.

Apartment is also definitely smaller than what the photos online make it to look like.
8/10
Excellent
11 Aug 2024
Julie

Okay but could be bigger

Smaller than I thought it was going to be. We had a 2br 2bathroom apartment but there was only room for 2 people to sit in the lounge to watch tv.. have stayed in other peppers hotel and the apartments were much bigger .
Friends_and_family Family
10/10
Exceptional
16 Jun 2024
Judy
Very friendly staff. Rooms were beautiful and clean
Leisure Family_with_children
8/10
Excellent
07 May 2024
david
Nice hotel beside the casino. Checking in was a bit slow. Room was 4-5 star. No parking. Pool and gym nice but small
Leisure Partner
8/10
Excellent
25 Apr 2024
Joanne
Close to everything
Leisure Partner
10/10
Exceptional
14 Apr 2024
Tahn
Nice apartment, convenient walking distance to southbank etc
Business Partner
4/10
Poor
31 Mar 2024
Kylie
The only positive is the location.
The beds were so uncomfortable and tiny, the whole family rotated from the floor to the couch.
Room wasn’t clean, dishes in cupboard were filthy. Beds made and towels replaced daily- that’s it.
Lounge area was tiny, couldn’t even for our family in it .
Won’t be returning.
Leisure
10/10
Exceptional
26 Mar 2024
Helena
Sweet helpful staff, great room & fabulous pillows!!
Leisure Friends
10/10
Exceptional
21 Mar 2024
Lisa
Close to the Melbourne Convention Centre and South Bank area . Breakfast were awesome and the Staff were really friendly and very helpful. Would definitely stay here again.
Leisure Friends
8/10
Excellent
24 Jan 2024
MARK
Very short on storage or places to place things in the bathroom. Also could do with bedside drawers rather than tables.
Otherwise very good
Friends_and_family Family
8/10
Excellent
04 Jan 2024
DAVID
Room was great except for the fact that there was no vents causing it to get very hot with the door closed
Leisure Partner
10/10
Exceptional
26 Nov 2023
Tony
Very close to excellent with a few minor irritations but overall very goog. Great service, well maintained, excellent location near MCEC, CBD, Sou GG hbank. Tram, food & groceries. Shower cubicle grout mould and no easily accessible power points near table ,no desk meant stringing power cable from laundry alcove or across main access for laptop only irritations.
Business Self
8/10
Excellent
29 Oct 2023
Domenica De
I liked the location, i wasnt a fan of the dark ambience in the hotel, just made the property look dull and cold.
The apartment was great, had everything you need for your stay.
Our daily cleaning was great to have.
Our entire stay the hotel had issues with wifi which was frustrating
Leisure Partner
6/10
Pleasant
16 Oct 2023
Sally
Comfortable & clean. Staff, other than Franco, were not knowledgable about the hotel systems or the local area. Every question we had, eg. We booked 2 bathroom but only got 1, which way to the MCG, washing machine is broken, are we able to have a late checkout? Were either answered incorrectly or not communicated to other staff, so not followed up. Franco was correcting others mistakes and providing excellent, knowledgable service. He must despair of his colleagues, and deserves to be paid more them them.
Leisure Friends
6/10
Pleasant
25 Sep 2023
Benjamin

Underpar

The staff were lovely but otherwise it is a disappointing hotel. The garbage Shute smell is very strong and unpleasant, it seeps into the room. The cleanliness is way off for a new hotel. Location was our big win. The property is priced to encourage a high expectation.
Business
10/10
Exceptional
20 Aug 2023
Amanda
Loved it and great service...
Leisure Friends
8/10
Excellent
07 Jul 2023
Mark
Overall, we found the property very clean, well appointed with excellent amenities for a family stay
Leisure Family_with_children
10/10
Exceptional
15 Jun 2023
Leon
Very happy with our stay. Staff were polite and friendly, room was great.
Leisure Family
10/10
Exceptional
04 Jun 2023
Elena
We loved the accommodation of it being an aparthotel; all the comforts made us feel right at home.
The front desk personnel was attentive, very pleasant, and willing to go the extra mile to please.
We have nothing to complain about!
Business_and_leisure Partner
2/10
Poor
28 May 2023
John and Deborah
Not good very loud mould in shower taken photos maybe needs health inspection rooms where very small would not recommend to anybody
Leisure
10/10
Exceptional
20 May 2023
Tegan
Great place, great location would definitely recommend and stay there again.
Leisure Partner
8/10
Excellent
16 May 2023
Peter
nice place to stay and has everything you need in house.
Business
10/10
Exceptional
08 May 2023
Laura
The staff were all very polite and went above and beyond to accommodate us and our needs, hotel immaculate, highly recommended.
Leisure Family
10/10
Exceptional
30 Apr 2023
Jett
Only thing i didnt like was how hard it was to find the entrance when trying to check in and it was weirdly dark inside the building. Everything else was excellent, quick and easy checkin and checkout, friendly staff and very nice rooms.
Leisure Partner
10/10
Exceptional
16 Apr 2023
Michelle
Very clean high end property within very close walk to Crown Casino
Leisure Friends
4/10
Poor
10 Apr 2023
Andrew John
The bedroom and bathroom are is very very small, not a true reflection to photos used for advertisement re sizing. Struggled to have one person in the bathroom. Especially for pregnant person to be able to safely manoeuvre in the bathroom or around the bed with hardly any room.
Leisure Partner
4/10
Poor
10 Apr 2023
Jessica
The whole hotel was sooo dark and scary in a away, very hard to feel comfortable. Very limited dining and was not informed of limited valet positions
Leisure Family_with_children
10/10
Exceptional
05 Apr 2023
Kellie
The lady who checked us in was very friendly and happy to answer all of our questions. She went beyond our expectations. It was a breath of fresh air to be greeted by the friendly staff
Business Partner
10/10
Exceptional
28 Mar 2023
Kym

Great stay again

My husband and I thoroughly engaged our weekend at Shadow Play.
Clean comfortable room, helpful and friendly staff at the reception, housekeeping and the restaurant.
Partner
6/10
Pleasant
23 Feb 2023
Kylie
Nice lady greeted us, helped us with checking in. We asked for late check out, when booked online & again when checking in, they were calling us at 11am, to check out. Breakfast was cold, no butter or salt provided, limited choice.
8/10
Excellent
08 Feb 2023
Verified traveler

Nice

Nice hotel, stayed in 2 bedroom apartment, 9th floor. Small but has everything. Noisy vents and water running down pipes from floors above at night made it difficult to get a good sleep though. Need more hangers too.
Breakfast was good.
Friends_and_family Family
6/10
Pleasant
18 Dec 2022
MATHEW
Poor communication in small but clean room's.
Business
10/10
Exceptional
06 Nov 2022
Mellessa
My husband and I were so happy with our stay at shadow peppers the service was lovely and the staff had made us feel welcome we would definitely be back soon
Leisure Partner
6/10
Pleasant
14 Oct 2022
Ruby
There was a strong unpleasant odour in the lobby area on our apartment level which was off putting.
Leisure Partner
8/10
Excellent
07 Oct 2022
Sean
Property was clean, plenty of fresh towels, easy checkin and I enjoyed my stay.. only gripe is if you get a room one level 1 like I did you’re not going to get much sleep, traffic outside is super loud!
Business Self
10/10
Exceptional
18 Sep 2022
Craig
The hotel is really great, thoroughly enjoyed it. Clean, stylish, great amenities.
Leisure Family
10/10
Exceptional
16 Sep 2022
Glenn
Fantastic location.
The staff were outstanding and the room large and spotlessly clean.
I cannot recommend enough.
Leisure Family
8/10
Excellent
16 Aug 2022
Chee Yong

Great location and good amenities

Great location and cosy one-bedder with all that you need for a independent stay. Gym is also decent for a good workout
Self
8/10
Excellent
08 Aug 2022
Hao
Good location, clean and excellent customer services. The mattress is a bit too soft and uncomfortable for two adult; also the doors have no springs to soften the slams, can be a bit disturbing if neighbor guests get in and out all the time and let the door slam.
Leisure Partner
10/10
Exceptional
27 Jul 2022
Kim
We moved to this property after leaving another property which was (in my opinion) less than average. This place was amazing. Clean, comfortable, great amenities, the staff are so lovely and helpful. We couldn’t have been happier and were so glad we made the switch.
Leisure Family_with_children
10/10
Exceptional
25 Jul 2022
Peter
Easy walking distance to CBD for guests on foot. Engaging staff with good people skills. A little noise being on a busy intersection but certainly not intrusive in any way.
Business_and_leisure Partner
10/10
Exceptional
13 Jul 2022
Catherine
Lovely Stay, warm and friendly people, clean and fresh rooms, handy to everything, Thank you, we will stay again and recommend to friends.
Business_and_leisure Family
10/10
Exceptional
13 Jul 2022
Anna
This property is close to many things we had a great night relaxing and exploring.
Leisure
10/10
Exceptional
05 Jul 2022
jessica

Night away

Great place to stay, bit confusing at first which door was the entrance but we got there. Great staff and service. Stylish rooms that are comfortable and clean.
Friends_and_family Family
10/10
Exceptional
01 Jul 2022
Mark
Highly rate the breakfast downstairs in the restaurant.
Leisure Partner
8/10
Excellent
15 Jun 2022
Pam
Enjoyable stay very central to everything. Only negative was cleanliness of the unit and supply of bathroom products.
Leisure Family
10/10
Exceptional
05 Jun 2022
Caroline
The living area of the apartment was a bit small but over all we were happy with our accommodation
Leisure Friends
10/10
Exceptional
03 Jun 2022
Eteuati
Everything about the hotel was perfect especially for families I love that everything is close by for us to walk to, the pool, spa, sauna, gym is perfect, the hotel was so clean, I love the washing machine and drier in the room.
It’s perfect it will definitely be our holiday place to go to..
Thank you 🙏
Leisure Family_with_children
10/10
Exceptional
30 Apr 2022
Cilla
Couldn’t fault anything. Fantastic place to stay. Staff were outstanding
Leisure Family
8/10
Excellent
27 Apr 2022
Mark

Great staff in a great location

Great staff in a great location central to all facilities in Melbourne. The rooms themselves although rather new need attention as we had a coffee table break, coffee machine that hadn't been clean but overall a nice stay
Friends_and_family Family
8/10
Excellent
26 Apr 2022
Ashlee
Nice apartment. It’s a shame you can only stay up to level 9. The upgrade to the corner suite is hardly worth the average street view looking at a petrol station.
Leisure Family_with_children
10/10
Exceptional
24 Apr 2022
Scott
Clean ,neat and tidy inside the rooms. Service was quick and efficient, very helpful with requests. Loved staying here.
Leisure Family
10/10
Exceptional
18 Apr 2022
Susan
Shadowplay was situated very close to the main area of Southbank and all the restaurants and tourist attractions that we had come to Melbourne for. The staff were very polite, helpful, cheerful and certainly willing to genuinely engage in our care and comfort. The hotel was very clean, with large rooms and all amenities. Thank you for an enjoyable weekend.
Leisure Family
10/10
Exceptional
10 Apr 2022
Brad
Great place to stay, especially for F1 as only 20 minute walk to gate 3 and 10 minute walk to Yarra River restaurant and entertainment area. Friendly staff. Very clean rooms. Most comfortable bed I’ve ever slept in. See you in 2023.
Leisure Family

Location & surroundings

Shadow Play by Peppers
308 city road Southbank, Melbourne, Australia

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Shadow Play by Peppers

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