Name: Imagine Marco
Address: 42-48 Balston Street, Southbank, 42-48, Melbourne, 3006, AU

8/10

Excellent

17 Jul 2026

Dhany

Would definitely stay again

Family_with_children

6/10

Pleasant

15 Jul 2026

Brandon

.

Partner

10/10

Exceptional

07 Jul 2026

LaQuita

My 3 day stay was wonderful. The hotel is just as it is advertised. Front desk is expedient and professional. The property is safe with the residents in mind. It's easy to assess and close to everything you need from public transportation to shopping. I've never stayed in a place that was so clean and organized. My room and hotel were both emaculant. The view from my sky 1 bedroom was marvelous. I never wanted to leave. I highly highly recommend staying here. I will return next year. Best stay ever.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Carlos

Beautiful views of the sea from the balcony. Nice amenities, heated pool, gym with a good variety of machines and weights. It's location is perfect, close to everything, restaurants, supermarkets, the Southbank Promenade, the Crown Casino, the freeway, and close to many other places. The decoration of the lobby and the apartments looks very exclusive.

Partner

8/10

Excellent

10 Jun 2026

Mickey

Great location and value for money.

Self

10/10

Exceptional

09 Jun 2026

Stephen

This was an outstanding stay. I am a regular visitor to Melbourne and this is the first time in ages where the apartment actually matched the photos on the site. From the moment I arrived the service was great. The room was well appointed, quiet and comfortable. The place is secure and a supermarket literally over the road! Once you work out the two closest tram stations then you will be connected to everywhere you need to go, and being just off the motorway makes ubers etc really easy. I loved it and will return.

Self

10/10

Exceptional

07 Jun 2026

Charlotte

Unsure of what his name was but there was a very lovely man who worked at the reception brown hair and glasses working on both Friday and Sunday morning. He was very nice and helpful and made the stay better.

Self

10/10

Exceptional

06 Jun 2026

Lorraine

Excellent Staff

Partner

10/10

Exceptional

05 Jun 2026

Anthony

Was very happy with the experience

Family_with_children

10/10

Exceptional

31 May 2026

Yuji

Convenient location and warer pressure ws very good

Family

8/10

Excellent

28 May 2026

Francis

The traffic from the freeway is very loud, but I did know the location so can’t complain too much. All good otherwise.

Business

10/10

Exceptional

28 May 2026

Judith

Amazing view, staff were helpful & spa pool was awesome. It was very handy having woolies near by. Honestly the best experience.

10/10

Exceptional

25 May 2026

Kylie

Clean Apartment, Friendly Service, shops nearby, Nice and Quiet
Would definitely stay here again

Family

10/10

Exceptional

25 May 2026

Bekhie

It was clean, check in was easy although (not their fault) I got in early so they had no option for me but to wait around for 6 hours until check in and I was so jet-lagged so I wished that there was something that could be done about that in the future. Otherwise the amenities were good, the rooms were comfortable and affordable considering the season. It’s right in the CBD so close to many of the things one would need, with a Woolies right across the street. I got to use the gym in the mornings and that was good. It’s small but okay because it was never crowded although the bathroom was flooded that one time I wanted to use the bathroom. It’s genuinely a nice place and I would recommend.

Self

8/10

Excellent

10 May 2026

Saurav

Woolworths right across the street, property is in amazing location. parking is a bit of a headache but plenty of parking lots around.

Family_with_children

10/10

Exceptional

06 May 2026

TRACEY

Spent six nights and was upgraded to an 2brm executive apartment. Found it noisy on the first night but didn’t notice any noise the following night and for the remaining of our stay.

Clean and spacious. TV in second room didn’t work but wasn’t bothered. Location is great and nearby supermarket and local eatery.

Staff were friendly and very professional. Overall thoroughly enjoyed our stay and would definitely return.

Business

10/10

Exceptional

26 Apr 2026

Bronwyn

This hotel was really nice great facilities. Stuff were really friendly. Location was good. The pool was nice but could do with a clean and it would be nice if it was a slightly bigger.

Partner

8/10

Excellent

22 Apr 2026

Michelle

Reataurants clean

Self

8/10

Excellent

21 Apr 2026

Samuel

Excellent amenities and supermarket nearby

Family_with_children

8/10

Excellent

21 Apr 2026

Samuel Tafara

Excellent location and amenities. Renson (staff member) was excellent - very friendly and helpful. Would definitely stay again.

Family_with_children

8/10

Excellent

27 Mar 2026

Alexander

Room not very clean and had a bad smell. The pool was locked every time I tried to visit (3-4 attempts). Other than that, it was fine

Self

10/10

Exceptional

20 Mar 2026

Robert

Nice welcome, friendly staff

10/10

Exceptional

10 Mar 2026

Lhiana

Lovely staff, Woolies across the road

10/10

Exceptional

09 Mar 2026

Hugh

We stayed 5 days for the F1 race. Ideal location and very helpful staff, especially Renson!!

We were allowed to use the pool facilities after checkout as we had a late flight - this was very much appreciated!!

Partner

10/10

Exceptional

05 Mar 2026

Chel

It’s a really comfortable place everyone’s so nice

Partner

6/10

Pleasant

02 Mar 2026

lorna

I checked in and when i got to the room the second bedroom was locked. I called down to reception and was told someone would be there within 15 minutes. I waited 45 minutes and had to get ready to attend an event so had to leave. On the way out I let reception know that the room was still locked. I returned at 9pm to find that the room was STILL locked. I was very unimpressed, i went to reception and insisted that someone come with me to unlock it immediately. The duty manager who accompanied me back to the room tried to tell me they had upgraded my room type and I told them they hadnt, up until that point I had a one bedroom not a two bedroom apartment. I paid for two bedrooms. The reception staff were lovely but were really let down by this issue. Apartment was okay but i would not stay here again due to the hassle and inconvenience.

Friends

10/10

Exceptional

01 Mar 2026

Cynthia Belle

Place was clean and comfortable. Renson at the front desk was awesome. He was so helpful and friendly. One issue we had was with the washer dryer combo - it didn’t dry well. Also the shower didn’t drain well or contain the water well and it would leak on the bathroom floor. You could see previous water damage on the floor in the bathroom and in the hallway. But overall we enjoyed our stay

Partner

6/10

Pleasant

27 Feb 2026

Vicky

Check in was slow, only one person at Reception. Booked a 2 bed apartment and one of the rooms was locked. Was waiting for someone to come and unlock it but no one came before we had to go out, so we were all trying to get ready in the one small bedroom. Had to remind them at reception when we were leaving

10/10

Exceptional

23 Feb 2026

Ward

Room was spotless. Location great. Quiet. Great value.

Self

8/10

Excellent

21 Feb 2026

Joanne

Clean room, amenities were good

Friends

10/10

Exceptional

20 Feb 2026

Sue

Staff were great. Room was clean. Amazing views

Partner

10/10

Exceptional

17 Feb 2026

Rima

It was a very nice room! So clean, spacious and tidy! Staff are all lovely too! Would definitely book again here!

Friends

6/10

Pleasant

10 Feb 2026

Christina

The place was clean and staff were helpful and courteous However the noise from the freeway outside was a nuisance and you could not use the balcony because of this.

Leisure Self

4/10

Poor

10 Feb 2026

Lakshi

We have stayed at Imagine Marco in Southbank before and previously had a great experience, which is why we chose to return but unfortunately, this stay fell far short of expectations.

The room was poorly maintained. We paid extra for a sky-view room, but the window glass was cracked, the walls were badly scuffed with poorly patched holes, and both the cupboards and floors were dirty. The lounge and carpet in the living area were visibly worn and unclean. The balcony, which should have been a highlight given the stunning view, was also dirty and not properly serviced.

The gym was clean and well looked after, however the pool area was very disappointing. There were cigarette butts and beer bottles in the pool, despite it being a shared guest facility. We were told the pool was heated, but it was freezing cold. The poolside lounge chairs were also dirty and covered in bird droppings. Additionally outside the hotel there was trash everywhere in the parking lot and outdoor bins were overflowing.

This stay did not reflect the standard we experienced previously, and we would not recommend staying here based on our experience.

10/10

Exceptional

09 Feb 2026

Nathan

A clean and comfortable apartment with a very liveable layout. Good facilities in the building, with supermarkets, cafes, South Melbourne Markets, the South Bank riverside promenade and city centre all within walking distance.

Leisure Partner

8/10

Excellent

06 Feb 2026

Dana

The staff was friendly and helped to point us in the right direction to get our day started. Convenient location to access CBD and Yarra River area- 10 minute walk. Also right beside a grocery store and coffee shop.
Room was a little worn, but clean. Was surprised by no coffee maker in room, just packs of instant coffee.

Leisure Family_with_children

10/10

Exceptional

03 Feb 2026

Jake

Great

Leisure

8/10

Excellent

01 Feb 2026

Helen

Room was clean, staff nice but tv didn’t work for 6 out of 8 days

Leisure Family

6/10

Pleasant

01 Feb 2026

Teuila

We booked a junior 2 bedroom. Second room was locked so had to get it unlocked via reception.
Bathroom door had a lot of dirty marks on the inside not seen unless the bathroom door was closed.
Single bed, the mattresses was wider than the base which meant the bed dipped off over the edge. Both times I tried to call reception form my phone Janine answered.

Location was perfect 20min walk to
Sidney bowl, towels are very generous good size.
Bed linen was good.

Leisure Family

8/10

Excellent

25 Jan 2026

Etienne

Location, and room comfort.

Leisure Partner

6/10

Pleasant

24 Jan 2026

Krystina

Staff were lovely. There were some things in the room that could be improved like dirty bins, a plug for the sink. The floor was a bit dirty and I got glass in my foot, there were some toe nail clippings on the ground too. Beds were very clean and comfortable.

Leisure Family

10/10

Exceptional

15 Jan 2026

Lauren

Lovely staff, great location. Two bedroom apartment was great.

Leisure Friends

4/10

Poor

12 Jan 2026

Agnes

There was eyelashes left in bathroom in shower and floors were foul
Overall very unclean

I left and booked another hotel

Business Self

10/10

Exceptional

11 Jan 2026

Toria

Great location. Close to everything that’s needed.

Leisure Family

10/10

Exceptional

11 Jan 2026

Albert

Love it

10/10

Exceptional

10 Jan 2026

Lia

Great place amazing location

Leisure Partner

10/10

Exceptional

07 Jan 2026

Michael

Room was really nice and everything was excellent. Best part was wollies next door and could cook up a roast in the apartment! Will be back !

Partner

8/10

Excellent

07 Jan 2026

Matt

Check in process was quite lengthy but other than that a great stay.

Self

8/10

Excellent

04 Jan 2026

Nikolas

Clean room. Central location. Great value

6/10

Pleasant

01 Jan 2026

Bianca

The kettle was broken when we arrived tried contacting reception via phone multiple times and couldn’t get through, finally got through and was told another would be sent up, the next morning still no kettle I needed to contact reception again, plugged in the toaster to find it set off safety switch and also was not working and needed to have that also replaced, asked for more towels as we were using the pool we were given one towel and told another would be sent to our room which it was not. Cinema not working or available either. There was also an issue with the lift while we were there. Have since spoken to other family members that have stayed over a year ago and they said they encountered very similar issues in their stay.

Leisure Family_with_children

8/10

Excellent

29 Dec 2025

Peter

There are lots of great things to say about Marco Imagine - service, location, room size and cleanliness - but it’s seriously let down by absolutely terrible WiFi coverage in our room. Really shocking and cost me a fortune on 5G data charges. Would have been 5 stars otherwise

10/10

Exceptional

26 Dec 2025

Damien

Great location

Friends_and_family Family

6/10

Pleasant

24 Dec 2025

Simon

The room was ok, not the cleanest hairs (including middle body hair) on floor, maintenance required to fix sliding door in bedroom that was fixed, but the balcony door lock tried to be fixed but never got fixed so I couldn’t let my kids stay with me for 4 of the 5 nights I was there they so they had to stay with in laws. Requested shower gel on day two and day three which never arrived. The TV is off centre for no reason, not sure why not central in front of the sofa where it belongs. Rug is very dirty with sticky stuff on it. Reception staff nice, and hotel ok, but a middle rating based on the above, for obvious reasons not having my kids with me in the apartment for 4 of the 5 nights stay was frustrating, was given a bottle of cheap wine as compensation, not really adequate given the circumstances.

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Rebecca

Enjoyed every minunte

Leisure Family_with_children

6/10

Pleasant

18 Dec 2025

Carey

Completely over rated. old tired and needs a birthday

Friends_and_family Family

8/10

Excellent

17 Dec 2025

Jerry

Clean room with nice view

8/10

Excellent

22 Nov 2025

Tahlie

Room clean, bed comfortable. Parking was an issue with parking full and needing to move car every 3 hours.

Leisure Family

10/10

Exceptional

21 Nov 2025

Garth

Fantastic staff, great rooms. Kitchenette. I would stay again.

Business

6/10

Pleasant

20 Nov 2025

Lauren

Unkept. Unimpressed with view. Average at best.

Friends_and_family Friends

10/10

Exceptional

16 Nov 2025

Gerry

Location walking distance to everything i stayed in southbank for.. Great little stay

4/10

Poor

13 Nov 2025

Ahmad

We checked in a 2 bedroom apartment sky level. Got into the room and 1 of the bedrooms was locked. Called over and over again to have it unlocked took about 2.5 hours. By this time it was 11.30pm. Balcony on sky level un un-safe. No chairs or table. Just like standing on a cliff. Glass was shaky. Location was good thats about it.

Business_and_leisure Family

6/10

Pleasant

08 Nov 2025

Cindy

The balcony was in poor state of cleanliness, it needed a good clean. Staff were very helpful and friendly.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Mieko

Excellent

Leisure Self

4/10

Poor

31 Oct 2025

Ross

Inadequate parking, poor location, laborious checkin

Business

4/10

Poor

31 Oct 2025

Ross

Poor communication, car parking is inadequate and unreliable, location not good,

8/10

Excellent

30 Oct 2025

Liz

The apartment was spotlessly clean and comfortable.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Joanna

The staff at check in were very helpful and lovely! I didn’t catch his name but always polite and helpful from start of stay to finish!

Leisure Self

10/10

Exceptional

26 Oct 2025

David

Great place to stay

Leisure Friends

10/10

Exceptional

15 Oct 2025

Liam

Easy to find and get around, close to shops and easy for transport

10/10

Exceptional

10 Oct 2025

Michaela

Staff was absolutely wonderful the rooms was perfect for us the pool was amazing

Friends_and_family Family

6/10

Pleasant

08 Oct 2025

Steve

Foyer and all extrnal areas are very nice. Once you enter your room the level drops. Rooms designed on very low budget, making them ok if this was a somewhat, modern 3 star hotel. Shower was putrid, and stank.

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

Christopher

Not a great place. Checkin process difficult. Noisy location. We had to change rooms because of poor bedding and next room had broken curtains.

8/10

Excellent

10 Sep 2025

Sylvia

Nice property with Great location and excellent service. Bed too firm for me though

6/10

Pleasant

24 Aug 2025

Bethany

Clean and tidy but a very outdated apartment. Spacious living areas but tiny rooms - no where to fit a suitcase. Location is ok but nothing in the immediate area, so with melbournes 4 seasons in a day you gotta walk quite a bit to get any food or drinks. Its nice they give some milk in the fridge, but no tea or coffee available?? If all you want is a clean place to sleep then this will do.

Business

6/10

Pleasant

23 Aug 2025

Nicole

The staff were friendly and the rooms were clean but the additional services were seriously lacking. Wifi was terrible, Chromecast didn’t work at all and no follow up to have it fixed, kettle was leaking and replacement still leaked

Business Self

10/10

Exceptional

09 Aug 2025

Nick

Got a parking ticket out the front, which wasn’t great. Need hotel guest check-in parking.

Business_and_leisure Self

8/10

Excellent

02 Aug 2025

Su Yi

Closed proximity to all amenities and great location.

Leisure Family

8/10

Excellent

29 Jul 2025

Charlie

Nice hotel. Location is only ok. Not very central in southbank area

Self

10/10

Exceptional

13 Jul 2025

Sabina

Amazing views! Spacious for a family for four. The apartment was clean and comfortable. Reception staff were welcoming and helpful. Overall, great stay!

Leisure Family

8/10

Excellent

03 Jul 2025

Teina

The property was a good stay

Leisure Partner

10/10

Exceptional

27 Jun 2025

Innes

Place is tops no complaints staff awesome room awesome even extended my stay. Awesome place

Self

8/10

Excellent

20 Jun 2025

Lise

Lovely accommodation and friendly staff. Supermarket across the road

Leisure Family

8/10

Excellent

09 Jun 2025

Leona

Big value for money. Exceptionally clean, superior customer service from staff and the ultimate location, with viewsfrom our 27th floor skyroom breathtaking. Little disappointed no use balcony or coffee machine.

Leisure

8/10

Excellent

25 May 2025

Matthew

Great place to stay only thing is the 2nd bedroom was locked and took a while to get it unlocked

Leisure Friends

2/10

Poor

16 May 2025

Scott

Would not stay there if you got a disability. Not only will they tell you you're not welcome, they will lie to you.

Leisure Self

10/10

Exceptional

15 May 2025

Ali

I like the place,and price

6/10

Pleasant

11 May 2025

Khandaker

Their communication needs to improve. Asked reception to send housekeeping in the morning, only to return and ask again. House keeping on the first day did nothing other than just making the bed. Property is excellent but the service not so much

Business_and_leisure Friends

2/10

Poor

05 May 2025

Paul

Booked and paid for a month ago . Arrived to be told i had no booking . Took 30 minutes to correct . Then given room that smelled stinking dishwasher. Inspected 2 more rooms unclean and broken toilet.Finally placed in room two and a half hours later only to find when using bathroom the waste bin was full of cigarette butts and tampons . Terrible experience would not recommend Checked out at 7 am to find other accomodation . Awaiting refund

Leisure Friends

4/10

Poor

30 Apr 2025

Paul

the sheets and room was dirty was disapointed and sleep on top of sheets

Leisure Partner

10/10

Exceptional

27 Apr 2025

Julie-Anne

Very spacious and modern and fantastic value for money!

Leisure Partner

8/10

Excellent

25 Apr 2025

Nazih

Good all-round apartment / hotel. Quite modern, with washer and dryer.

Business

6/10

Pleasant

20 Apr 2025

Deborah

Great shower great bed de and w/m - dirty areas broken windows not properly cleaned iron grime baked on NO PARKING INCL which was what was requested and most expensive after waiting few days poor communication with Wotif as needed to change length of stay. DO NOT ADVISE APPS for any bookings

Leisure Family

10/10

Exceptional

31 Mar 2025

S Rose

Satisfied

Even tho it wasn’t long but was really happy. Comfortable and clean. Love it

Self

10/10

Exceptional

28 Mar 2025

Trent

Fantastic views from 37th floor..

Reception was very helpful

Leisure Partner

8/10

Excellent

26 Mar 2025

Chee Yong

Amazing stay as always. Pity the one of the lift was out of action throughout my stay and the wait to go up and down the building can be long during peak timings

Self

4/10

Poor

23 Mar 2025

Michael

Reception stuff friendly amazing helpful

Business_and_leisure Self

10/10

Exceptional

16 Mar 2025

Christy

Good overall property

confusion regarding the communication between Expedia and the property regarding our payment. Expedia said we had paid for one night when in fact, we had not been charged, but we had received a receipt according.

Friends_and_family Family

8/10

Excellent

16 Mar 2025

Vanessa

Close to Crown & perfect for our needs.

Leisure Partner

6/10

Pleasant

12 Mar 2025

Madonna

Amy deserves a raise. She was great