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Best Western Melbourne City

Melbourne - VIC · Australia

16 Spencer Street, 16View location

8.2/10Excellent1,006 Reviews
Cleanliness8.4/108.4
Service9.0/109.0
Comfort7.8/107.8
Condition7.6/107.6
Amenities7.8/107.8
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  • Hotels with charm

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Melbourne City

Housed in a charming, turn-of-the-century European-style building, our 114-room hotel offers a variety of comfortable accommodations across five floors.

Located in Melbourne's free tram zone, just steps from Southern Cross Train Station and the Melbourne Convention and Exhibition Centre, our hotel provides convenient access to the city's premier attractions, shopping, dining, and cultural experiences. Our friendly team looks forward to welcoming you.

Please note: A 5% surcharge applies to credit card payments.

Read more about this hotelShow less

Best Western Melbourne City is centrally located in Melbourne, a 5-minute walk from Melbourne Convention and Exhibition Centre and 5 minutes by foot from Crown Casino. This family-friendly hotel is 0.7 mi (1.1 km) from Marvel Stadium and 1.2 mi (2 km) from Melbourne Central.

Make yourself at home in one of the 114 individually decorated guestrooms, featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Conveniences include phones, as well as coffee/tea makers and fans. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Parking height restrictions apply LGBTQIA+ friendly Professional property host/manager GSTC Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: AUD 100 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Up to 3 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • Parking height restrictions apply.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. All guests, including children, are required to present a valid government-issued ID card at check-in.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • Tax ID - 68932034202
    • This property accepts credit cards, debit cards, and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
    • Nearby parking fee: AUD 35 per day (984 ft away)
    • Late check-out is available for a fee (subject to availability)
    • Credit card charges are subject to a surcharge of 1.5 percent

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    Chinese (Cantonese)

    English

    Chinese (Mandarin)

    French

Nearby attractions

Collins Street 0.2 km / 0.1 mi
Flinders Lane 0.3 km / 0.2 mi
SEA LIFE Melbourne 0.3 km / 0.2 mi
Melbourne Convention and Exhibition Centre 0.4 km / 0.2 mi
Crown Casino 0.4 km / 0.3 mi
Southbank Promenade 0.8 km / 0.5 mi
Marvel Stadium 0.9 km / 0.6 mi
DFO South Wharf 1 km / 0.7 mi
Eureka Tower 1.1 km / 0.7 mi
Flagstaff Gardens 1.1 km / 0.7 mi
Melbourne Skydeck 1.1 km / 0.7 mi
Hardware Lane 1.2 km / 0.7 mi
Fed Square 1.2 km / 0.8 mi
South Melbourne Market 1.4 km / 0.9 mi
Forum Melbourne 1.4 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2008
  • Total number of rooms: 114
  • Number of floors (main building): 5
  • Single rooms: 10
  • Double rooms: 102
  • Suites: 114
  • Accessible rooms: 2
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
Show 44 more facilities & services
  • Visa
  • City centre
  • Airport
  • Beach
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Laundry serviceExtra charge
  • Launderette
  • Multilingual staffExtra charge
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safeExtra charge
  • Cloakroom
  • Lift access
  • Newspaper stand
  • ShopExtra charge
  • GardenExtra charge
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Library
  • Electric kettle
  • Towels and bed linen
  • Restaurant
  • Non-smoking area
  • Smoking areaExtra charge
  • PhotocopierExtra charge
  • FaxExtra charge
  • TV lounge
  • MassageExtra charge
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishmentExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Best Western Melbourne City

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT KING BED NON SMOKINGAPARTMENT • KING BED NON SMOKING • 1 Bedroom • 65 m²APT.KG-NM
    APARTMENT KING BED NON SMOKINGPhoto unavailable3 photos

    Best Western Melbourne City

    APARTMENT KING BED NON SMOKING

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    65 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    APARTMENT
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.KG-NM

    Room amenities

    • Centrally regulated air conditioning
    • Electric Kettle: 1
    • Soundproof room
    • Smoke detector
    • Cable TV
    • Desk
    • Toiletries
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Central heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Ironing set
    • Microwave
    • Fridge
    • Minibar
    • Internet access
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Tea and coffee making facilities
    • Kitchenette

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKINGDBL.NM-QN

    Photos are not available for this room type.

    Best Western Melbourne City

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Best Western Melbourne City

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 30 m²SGL.ST
    SINGLE STANDARDPhoto unavailable1 photo

    Best Western Melbourne City

    SINGLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Housekeeping
    • Hairdryer
    • Shower
    • Bathroom
    • TV
    • Radio
    • Internet access
    • Minibar
    • Fridge
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Central heating
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Fan
    • Satellite TV
    • Direct dial telephone

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE KING SIZE BEDTRIPLE • KING SIZE BEDTPL.KG

    Photos are not available for this room type.

    Best Western Melbourne City

    TRIPLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT WITH DOUBLE BEDAPARTMENT • WITH DOUBLE BEDAPT.DB

    Photos are not available for this room type.

    Best Western Melbourne City

    APARTMENT WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST-2

    Photos are not available for this room type.

    Best Western Melbourne City

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    Best Western Melbourne City

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 15 m²DBL.ST-2
    DOUBLE STANDARDPhoto unavailable1 photo

    Best Western Melbourne City

    DOUBLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-2

    Room amenities

    • Outdoor swimming pool
    • Indoor swimming pool
    • Disability-friendly bathroom
    • Internet access

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-3

    Photos are not available for this room type.

    Best Western Melbourne City

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 30 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable6 photos

    Best Western Melbourne City

    DOUBLE KING BED NON SMOKING

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Room amenities

    • Desk
    • Toiletries
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Central heating
    • Carpeted floors
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Minibar
    • Individually adjustable air conditioning
    • Fridge
    • Ironing set
    • Centrally regulated air conditioning
    • Electric Kettle: 1
    • Soundproof room
    • Smoke detector
    • Fan

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room INNERRoom • INNERROO.IN

    Photos are not available for this room type.

    Best Western Melbourne City

    Room INNER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.IN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Best Western Melbourne City

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Best Western Melbourne City

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARD • 1 Bedroom • 45 m²TPL.ST
    TRIPLE STANDARDPhoto unavailable1 photo

    Best Western Melbourne City

    TRIPLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Bed setup
    3 × Single bed 80-130 width, King-size bed 150-183 width, Single bed 80-130 width
    Bedrooms
    1
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Room amenities

    • Ironing set
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Minibar
    • Fridge
    • Carpeted floors
    • Individually adjustable air conditioning
    • Central heating
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Satellite TV

    Facilities with extra charge

    • Tea and coffee making facilities
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARD • 1 Bedroom • 45 m²TPL.ST-1
    TRIPLE STANDARDPhoto unavailable6 photos

    Best Western Melbourne City

    TRIPLE STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    3 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST-1

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Fridge
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Central heating
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Best Western Melbourne City

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 30 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable2 photos

    Best Western Melbourne City

    DOUBLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • TV
    • Radio
    • Internet access
    • Carpeted floors
    • Fridge
    • Ironing set
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Fan
    • Satellite TV
    • Smoke detector
    • Soundproof room
    • Electric Kettle: 1
    • Hairdryer
    • Shower
    • Bathroom
    • Central heating
    • Individually adjustable air conditioning
    • Direct dial telephone

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT KING SIZE BEDAPARTMENT • KING SIZE BEDAPT.KG

    Photos are not available for this room type.

    Best Western Melbourne City

    APARTMENT KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY

    Photos are not available for this room type.

    Best Western Melbourne City

    DOUBLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-2

    Photos are not available for this room type.

    Best Western Melbourne City

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Best Western Melbourne City

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 13 m²TWN.ST
    TWIN STANDARDPhoto unavailable2 photos

    Best Western Melbourne City

    TWIN STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    13 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Minibar
    • Fridge
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Central heating
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Fan
    • Satellite TV
    • Housekeeping

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Best Western Melbourne City

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 30 m²TWN.ST-1
    TWIN STANDARDPhoto unavailable5 photos

    Best Western Melbourne City

    TWIN STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Room amenities

    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Desk
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Fridge
    • Internet access
    • Radio

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 30 m²DBL.NM
    DOUBLE NON SMOKINGPhoto unavailable5 photos

    Best Western Melbourne City

    DOUBLE NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Room amenities

    • Minibar
    • Fridge
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Central heating
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Satellite TV
    • Smoke detector
    • Soundproof room
    • Electric Kettle: 1
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE NON SMOKINGSINGLE • NON SMOKING • 1 Bedroom • 30 m²SGL.NM
    SINGLE NON SMOKINGPhoto unavailable4 photos

    Best Western Melbourne City

    SINGLE NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.NM

    Room amenities

    • Smoke detector
    • Satellite TV
    • Electric Kettle: 1
    • Fan
    • Desk
    • Toiletries
    • Alarm clock
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Wake-up service
    • Wi-fi
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Fridge
    • Minibar
    • Soundproof room

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE NON SMOKINGTRIPLE • NON SMOKINGTPL.NM

    Photos are not available for this room type.

    Best Western Melbourne City

    TRIPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 30 m²DBL.ST-1
    DOUBLE STANDARDPhoto unavailable2 photos

    Best Western Melbourne City

    DOUBLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Room amenities

    • Internet access
    • Cable TV
    • Satellite TV
    • Desk
    • Toiletries
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Central heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Ironing set
    • Fridge
    • Minibar
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Extra beds on demand
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 BedroomDBL.NM-10
    DOUBLE NON SMOKINGPhoto unavailable4 photos

    Best Western Melbourne City

    DOUBLE NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-10

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 11 m²ROO.ST
    Room STANDARDPhoto unavailable1 photo

    Best Western Melbourne City

    Room STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    11 m²
    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Indoor swimming pool
    • Outdoor swimming pool
    • Disability-friendly bathroom
    • Internet access

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE THREE BEDROOMSSINGLE • THREE BEDROOMSSGL.B3

    Photos are not available for this room type.

    Best Western Melbourne City

    SINGLE THREE BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    THREE BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.B3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH DOUBLE BEDTWIN • WITH DOUBLE BEDTWN.DB

    Photos are not available for this room type.

    Best Western Melbourne City

    TWIN WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Best Western Melbourne City

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT KING BED ONE BEDROOMAPARTMENT • KING BED ONE BEDROOMAPT.B1-KG

    Photos are not available for this room type.

    Best Western Melbourne City

    APARTMENT KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Best Western Melbourne City

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Fan
    • Desk
    • Toiletries
    • Extra beds on demand
    • Alarm clock
    • Cable TV
    • Smoke detector
    • Housekeeping
    • Soundproof room
    • Electric Kettle: 1
    • Satellite TV
    • Wake-up service
    • Wi-fi
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Ironing set
    • Mini fridge
    • Fridge
    • Minibar
    • Kitchen utensils, plates & cups
    • Kitchenette
    • Internet access
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOMAPT.B1

    Photos are not available for this room type.

    Best Western Melbourne City

    APARTMENT ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM

    Photos are not available for this room type.

    Best Western Melbourne City

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Best Western Melbourne City

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE NON SMOKINGSINGLE • NON SMOKINGSGL.NM-1

    Photos are not available for this room type.

    Best Western Melbourne City

    SINGLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.NM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE CAPACITY 1SINGLE • CAPACITY 1SGL.C1

    Photos are not available for this room type.

    Best Western Melbourne City

    SINGLE CAPACITY 1

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    CAPACITY 1

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.C1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Best Western Melbourne City

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-2

    Photos are not available for this room type.

    Best Western Melbourne City

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Melbourne City

8.2
Excellent
1,006 Reviews
Cleanliness
8.4 /10
Service
9.0 /10
Comfort
7.8 /10
Condition
7.6 /10
Amenities
7.8 /10
100 reviews shown
8/10
Excellent
01 Jul 2026
Karen
It was a great price & close to the Conference centre, a lovely quirky little hotel. Honest (I stayed in a 'Shoebox' room) but the bed was very comfortable and the shower was amazing. I would recommend it and stay there again. The only down side was the half sized ironing board.
Self
8/10
Excellent
30 Jun 2026
Nathanael
The location is fantastic and the price was good value. The staff are excellent and the room was clean. However, both the hotel room and the bathrom were tiny. The bathroom sink was so small that I couldn't even put my toiletries bag on it. The room was fine for one night before heading to the airport, but I woudn't want to stay in such a small room for more than one night.
Self
10/10
Exceptional
28 Jun 2026
Leanne
Room was small but clean and comfortable with everything we needed
Partner
8/10
Excellent
20 Jun 2026
benjamin
Great budget room. Suited all our needs. Only negative is the room we had this stay, the shower door opening was extremely narrow
Partner
4/10
Poor
08 Jun 2026
Daniel
Overall nice room but very basic and very small. Extremely loud exhaust fan in bathroom. Well priced
Self
8/10
Excellent
08 Jun 2026
Justin
Great location loved it
Partner
8/10
Excellent
05 Jun 2026
Maureen
.
Self
4/10
Poor
01 Jun 2026
Kultej
I would rate my stay below average.

The property is quite out dated, and unfortunately there was an electrical issue during our stay. Many of the power sockets in the room were not working, which meant we couldn't use basic appliances such as a hair dryer, coffee machine, or electric shaver.

What was most frustrating was that guests were not informed of the issue beforehand. We only discovered the problem after repeatedly trying different appliances and then contacting reception. Initially, the staff seemed unaware of the situation, and only later acknowledged that there was a known electrical problem.

By the time an alternative room was offered, we had less than 90 minutes before checkout, making the solution largely impractical. Had we been informed earlier, we could have planned accordingly.

The lack of communication and the inconvenience caused significantly impacted our stay.
Business Friends
8/10
Excellent
31 May 2026
Kathy-Anne
Great location
Family_with_children
6/10
Pleasant
26 May 2026
Rosemary
Very small room. Cold showers. Very basic.
Staff helpful and friendly.
Partner
10/10
Exceptional
22 May 2026
Fran
Neat and clean. Friendly staff. Great location.
4/10
Poor
13 May 2026
Ngoc
Bathroom is too small . Shower is very small , it is hard to get inside the shower . Compare to other hotels , it is not value for money
Self
6/10
Pleasant
11 May 2026
Denise
Sink small with a huge tap
No hot water for morning shower
8/10
Excellent
09 May 2026
Stephen
Compact room as advertised.Needed to be organised in the room. Not a great deal of hanging space. Bed sitting is the only option.Im 73 kilos if I’d been 80 I wouldn’t have fitted through the shower door ! But close to city choices. Public transport was FREE !
6/10
Pleasant
08 May 2026
Andrew
We booked a \"shoebox\" so our expectations were not high - and as expected the room was small but it was comfortable and probably larger than we had guessed. Not spacious by any means but big enough to move around comfortably. Not much bench space though!
Partner
8/10
Excellent
08 May 2026
Linda
Clean in great location. Good food activities in area. Good public transportation
Self
10/10
Exceptional
08 May 2026
Ross
Good location. Clean and comfortable
Self
10/10
Exceptional
06 May 2026
Damien
The room was clean, neat and modern. Easy walking distance to trams and Southern Cross Station.
Self
10/10
Exceptional
04 May 2026
Karyn
Room was small but clean and neat. But we pay for a small room and it was cheap. Great location staff were great. Right near our southern Cross Station Crown Casino and the tram stop that takes you to the Rod Laver and the MCG. Room was comfortable and minimal. Perfect for what we needed it for. Will stay again. Also bathroom was large with a big shower.
Partner
10/10
Exceptional
04 May 2026
Priyasuthan David
Good hotel with a nice little room. It’s a good option near Southern Cross station. The staff were very good too
Self
6/10
Pleasant
29 Apr 2026
JANE
Rooms very small, location excellent close to Southern Cross Stn and in free tram zone
Door is locked around 8:00pm so you have to be ready with your card
Hallway noise travels into the room
But although an older property it appears to be clean and decent value for the price
Partner
8/10
Excellent
28 Apr 2026
richard
Room service efficient and reliable, room small but tidy and location fantastic with great access to trams and restauramts
Friends_and_family Family
10/10
Exceptional
25 Apr 2026
Zinedine
Fine price wise and convenient location
Self
8/10
Excellent
20 Apr 2026
Verified traveler
Enjoyed my stay, was in an ideal location for the things I had to do.
My only concern was not much space where the bed was and the bathroom was so small.
Otherwise it was good and a big shoutout to the staff who were excellent.
Self
8/10
Excellent
19 Apr 2026
Denise
Stayed overnight so not a lot to go on. Shoukd have taken heed of previous traveller who recommended ear plugs and mask. Tram and train noise pretty constant.

Shower is tiny and i mean tiny ... managed to squeeze in and out.

Bed and sheets divine.

Got an upgrade....loved that!!!!
Central to tram and skybus which was the main aspect when choosing hotel.
Self
10/10
Exceptional
18 Apr 2026
Susan
Always happy to stay at BW Melbourne. It is close to all the places I like to go to.
Self
6/10
Pleasant
17 Apr 2026
Helen
Tiny room, but when we booked we understood it was a budget hotel. Suited our needs.
Partner
10/10
Exceptional
14 Apr 2026
Muhammad
Everything looks good
Self
2/10
Poor
08 Apr 2026
Kylie
Room was old small and felt dirty
Family_with_children
10/10
Exceptional
06 Apr 2026
Biyu
Easy check in. Clean room. Fair price. Good location. Very happy with my stay.
10/10
Exceptional
05 Apr 2026
Georgina
Very convenient location close to everything I needed. Staff were friendly and I enjoyed the on-site bar and restaurant, the food was tasty.
Self
10/10
Exceptional
30 Mar 2026
Kevin
d
10/10
Exceptional
29 Mar 2026
Julie
Clean room, easy walk from southern cross station
Self
8/10
Excellent
29 Mar 2026
Judith
Convenient location
Good value for single traveller with basic but adequate facilities. Staff were very accommodating when I left my luggage on arriving early and it had been put in the room. 11am check out was a bonus.
Self
10/10
Exceptional
25 Mar 2026
Lynette
Great staff, early check in, always stay there when in Melbourne
Family
6/10
Pleasant
22 Mar 2026
Bradley
Vary old ,door to bathroom didn’t work, nice outdoor space in our room. Laundry was good, staff were good
Partner
10/10
Exceptional
19 Mar 2026
Adam
I enjoyed the welcoming gift. Staff acknowledged my previous stays and left a lovely note

Next time I would like to receive a chair with back support please 🙂

Just so it’s easier to access the desk within the room
Self
8/10
Excellent
19 Mar 2026
Loretta
No airport shuttle, but SkyBus comes pretty close. Staff are very nice, friendly & helpful. Great location for the free zone tram & many others.
Self
10/10
Exceptional
18 Mar 2026
Linda
Great location. Staff very friendly Bed was great
Friends_and_family Friends
10/10
Exceptional
17 Mar 2026
Omar
Great location and reasonable price
Self
10/10
Exceptional
13 Mar 2026
Geoff
Yes
Self
8/10
Excellent
09 Mar 2026
Rachel
T
6/10
Pleasant
07 Mar 2026
michael
Small fridges below standard, Small showers area, dated fittings in shower area ,good location
Self
6/10
Pleasant
03 Mar 2026
Chris
Location was in the CBD but near the Southern Cross station so fine during the daylight hours but questionable after dark. Staff was pleasant but the room had no windows plus was small, musty and on the ground floor. Every sound outside the door could be heard from adjoing rooms. As a solo male traveller it was adequate at best. I would not recommend for travellers who have safety concerns. Yes the CBD is expensive but this would be a wise time to spend a little more.
Self
10/10
Exceptional
01 Mar 2026
Douglas
Nice staff. Clean room.
6/10
Pleasant
24 Feb 2026
Elisabeth
Staff excellent. Small room with no view except brick wall.
Self
10/10
Exceptional
22 Feb 2026
Timothy
-
8/10
Excellent
21 Feb 2026
Tara
The staff were friendly and helpful.
Which is why I am giving 4 stars...
The room.was the smallest hotel room I have seen. But it was fine enough
8/10
Excellent
15 Feb 2026
Samantha
Room was exactly what you pay for and very clean. The staff were amazing, offering to store luggage before check in was available and also had them waiting in the room afterwards. Great location.
8/10
Excellent
13 Feb 2026
Maree
Staff were great.
Room was clean
Comfortable bed
Very quiet
Self
2/10
Poor
12 Feb 2026
Dane
They tried refusing to give my my hundred dollar bond back because there was cigarette buts in the bin, they kept repeating they didn't allow smoking in the rooms , i explained to them i didn't smoke them in the room, if i had the whole room would have reeked of cigarettes, after waisting alot of time they finally got the manager to inspect the room and admitted i hadn't been smoking in the room and i finally got my bond back, no apologies or anything, what made it worse was i whent out of my way to leave it clean and tidy even stripping the linen fold the blanket wipe the surfaces in the bathroom and table and they still tried to, i feel ,scam me out of the $100
Leisure Self
10/10
Exceptional
08 Feb 2026
Leveni
Everything was great
8/10
Excellent
06 Feb 2026
Maree
Staff were lovely and helpful.
Self
8/10
Excellent
01 Feb 2026
Robert
Friendly staff.
6/10
Pleasant
26 Jan 2026
Marianna
Staff were lovely! I had a problem with my initial room and was moved to another room. The new room itself was lovely apart from the loud airconditioner. The ground floor carpet in the hallway was disgusting, old and gathered in some parts. It also was not nice to have laundry in the area right outside the rooms- several cages of dirty sheets as well as clean. Overall the location was wonderful and the staff very lovely.
Leisure Self
10/10
Exceptional
24 Jan 2026
Alexander
Great location and nice clean comfy room, comfy beds - nice staff and everything you could need close by!
Leisure Friends
4/10
Poor
23 Jan 2026
Sarah
We were “upgraded” to the top floor. For anyone planning to stay at this hotel please note that the room on the top floor is only accessible via stairs. If this would be a problem for you I would advise to request to be on level 3 or below. The room felt dusty & dated. Ideal location for us though, right across from Southern Cross Station
Leisure Family_with_children
2/10
Poor
23 Jan 2026
Simple
Room had broken air conditioning that made awful noise and didn’t let us sleep. Even the shower door would make squeaky noise. Too small a room for such high price. Does not deserve to be a 3.5 star hotel.
Leisure Partner
8/10
Excellent
12 Jan 2026
Debbie
Staff were amazing and location was perfect
Leisure Partner
10/10
Exceptional
12 Jan 2026
Andrew
Clean room , friendly proffesional staff, nice cafe`bar on site . quiet room most of the time. Good house keeping , great location . Easy to get around , walk , tram , train .very easy check in even @\"01.30 am.
Leisure Self
10/10
Exceptional
10 Jan 2026
An
five stars definitely be there again happy with everyone and everything.
10/10
Exceptional
06 Jan 2026
Anitia
This was a great stay. It was a small room with a tiny shower cubicle but it was just me so I didn’t need anything more. Neat as a pin and clean. A short walk to the skybus and trams just outside the door
8/10
Excellent
01 Jan 2026
Divya Utkrisht
Nicd
Self
8/10
Excellent
28 Dec 2025
Matthew
.
10/10
Exceptional
28 Dec 2025
Dil
Clean room and friendly staff
Friends
8/10
Excellent
26 Dec 2025
Mark
The room was clean and tidy. A bit dated but the bed was comfy and the water was hot. The occupant in the next room was noisey but that is not the fault of our host.
Leisure Partner
10/10
Exceptional
26 Dec 2025
Joel
The staff were amazing & the late checkout is handy. The location is so close to Southern Cross station.
Leisure Partner
10/10
Exceptional
25 Dec 2025
Pradeep Reddy
Good stay
Friends_and_family Friends
8/10
Excellent
19 Dec 2025
Mary
Room was good and clean. Staff were helpful.
Shower leaked, mat was wet and excess water outside shower. Good a 2 night stay as it was convenient to our event.
Leisure Family
10/10
Exceptional
14 Dec 2025
Nadine Genevieve
Yes the room was spotless and the staff were so lovely
Leisure Self
10/10
Exceptional
11 Dec 2025
Paul
.
6/10
Pleasant
07 Dec 2025
Timothy
Budget accomodation. Friendly staff. Close to transport
Business Self
10/10
Exceptional
06 Dec 2025
Barbara
Quiet, very clean modern room, very conveniently located. Staff polite and friendly.
Leisure Partner
6/10
Pleasant
05 Dec 2025
Craig
Shabby for the price. Needs a good update. Some furniture very old.
10/10
Exceptional
02 Dec 2025
kenneth
well situated clean and helpful staff
Leisure Partner
6/10
Pleasant
29 Nov 2025
Petra
Clean tidy rooms, pleasant staff. My only problem was that the shower temperature varied hugely during my shower - it kept going from cool to hot so was really unpredictable
Business_and_leisure Self
8/10
Excellent
28 Nov 2025
Athena
Room was clean
8/10
Excellent
26 Nov 2025
Christopher
Just what we needed.. clean & comfortable.
The staff are very helpful & the hotel is close to trains / trams..
Leisure Partner
8/10
Excellent
26 Nov 2025
Denys
Room was a bit out of shape.
Shoebox room had no windows, unlike specified in the photos.
Friends_and_family Friends
10/10
Exceptional
26 Nov 2025
joan
Everything
10/10
Exceptional
16 Nov 2025
Matthew Swann
Friendly staff, clean room, great location, nice amenities
Friends_and_family Family
10/10
Exceptional
09 Nov 2025
Sharon
Room was made up everyday.
Staff were very helpful.
Would definitely stay again, nice and close to everything
Leisure Friends
10/10
Exceptional
08 Nov 2025
Jason
Clean room and bathroom, secure rooms
6/10
Pleasant
08 Nov 2025
jay
Room was very small.
Bed tiny.

Was very clean.

Perfect location
Leisure Partner
8/10
Excellent
05 Nov 2025
Susan
Yes the room was very clean and you have amazing friendly staff.
Self
8/10
Excellent
05 Nov 2025
Blair
Very good location and the offered parking discount is good, only problem was the sliding bathroom door doesn’t close properly
Leisure Partner
8/10
Excellent
02 Nov 2025
Russell Rudy
Staff was awesome, but the room was very small and dated.
Leisure Partner
6/10
Pleasant
30 Oct 2025
Brad
Everything was close and room was clean, I booked the shoebox room which was ok but next time I will book a bigger room
Business Self
8/10
Excellent
25 Oct 2025
Timothy
Friendly staff. Conveniently located to airport bus and railway. Building a little date.
Self
8/10
Excellent
22 Oct 2025
James
Friendly hopeful staff
4/10
Poor
15 Oct 2025
Trisha
Room was so small you stood in bathroom facing vanity, turned and you were on toilet and turned and at bathroom door. Husband is 6 foot 4 and skinny and could barely fit in shower doo side ways or height, I am overweight and had to squeeze into shower hitting my belly. Staff were pleasant but highly priced for actual accomodation
Business
10/10
Exceptional
14 Oct 2025
Michael Patrick
room was great and the hotel is in a perfect area
10/10
Exceptional
08 Oct 2025
Catherine
Clean, neat, comfortable bed. Friendly staff
8/10
Excellent
08 Oct 2025
Jason
we bought a basic room but we thought it was good value
Leisure Partner
8/10
Excellent
29 Sep 2025
Tennille
A good hotel for a short stay.
Leisure Partner
10/10
Exceptional
24 Sep 2025
Racheal
Conveniently located and clean. Small rooms but perfect for price. Friendly helpful staff. Would definitely stay here again.
Leisure Family
10/10
Exceptional
23 Sep 2025
Mischa
The room was neat with a charming window and the bathroom was compact and very clean.
Business_and_leisure Self
8/10
Excellent
06 Sep 2025
Helen
Great location and very convenient to the train station, Marvel Stadium and the Casino. The staff were very nice and friendly. I booked a small room (happy to pay a cheaper price) as it was only me and I was only staying for one night. I had all that I needed and I felt safe knowing that the external doors were locked at 10pm at night with staff still on duty. Will certainly book there again.
Leisure Self
6/10
Pleasant
01 Sep 2025
Armin
It was ok hotel , clean and safe but it was very noisy specially early morning. With the sound of train passing by next to the hotel
Business
8/10
Excellent
28 Aug 2025
jimmy
Ok
Leisure Partner

Location & surroundings

Best Western Melbourne City
16 Spencer Street, 16, Melbourne, Australia

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Best Western Melbourne City

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