Name: Novotel Melbourne on Collins
Address: 270 Collins Street, 270, Melbourne, 3000, AU

8/10

Excellent

20 Jul 2026

Abby and phil

Whilst a great hotel for convenience in f shops s and being in the middle of the city a lot of amenities were out of order including most lifts in the property making a long wait to get out and the spa was not working leaving the kids stuck for activities

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Rowan

Stayed multiple times
Excellent hotel and a very handy location

Partner

10/10

Exceptional

18 Jul 2026

Karryn

Close to Collins St theatres

Family

2/10

Poor

13 Jul 2026

John

The lifts weren’t all working, the staff unhelpful and the hallways filthy. Weren’t advised that rooms only cleaned every second day. The bathroom was filthy with mould. The room keys kept losing their programme which meant more queuing for the lifts and at reception. I have had better standards in lower class hotels

Partner

6/10

Pleasant

12 Jul 2026

Crystal

Chose to stay because of the spa but it was out of action. Also requires 2 different sets of lifts to access rooms which can take a fair amount of time. 1 lift was broken during our stay also.
Room was not as pictured and had minimal
natural light.
Staff were friendly and it is located in a good location.

Family_with_children

6/10

Pleasant

11 Jul 2026

Michelle

Two of the three lifts didn’t work, the phone and some light switches didn’t work

Family_with_children

8/10

Excellent

10 Jul 2026

Alice

Great place to stay with kids - they liked the pool and buffet breakfast. The room was neat and tidy and had everything we needed.

The lifts were not working which was inconvenient, and the spa was also out of order - it would have been nice to enjoy the spa while kids were in the pool rather than sitting in the cold!

Family_with_children

8/10

Excellent

06 Jul 2026

darren lyndsay

Obviously a issue with the lifts

Friends

10/10

Exceptional

05 Jul 2026

Naomi

Great place to stay, super central, great friendly staff. Pool of course a highlight with the kids!

Family_with_children

2/10

Poor

03 Jul 2026

Caroline

Terrible stay at the Novotel on Collin’s. Check in was running an hour and a half late and though we were given drink vouchers we just wanted to get to our room. I asked for an update three times and they always said they’d come over and see us. Never did. I had to keep following up. Not easy with three kids sitting in a hotel bar. Got in our rooms, no plugs for baths, kids had to use a face washer and shower in kids room didn’t work. Looking forward to a swim. Indoor pool absolutely freezing and spa not working. Lifts frequently broken at one stage my partner didn’t even bother trying to go back upstairs. Staff were mostly ok but had really rude service at the breakfast buffet. Needed to request table was wiped down (very dirty). Don’t bother. Never again.

Family_with_children

2/10

Poor

28 Jun 2026

Devashna

Maintenance in the building has taken a step back. Dirty floors, hallways.
We went to have dessert at the bar at 8:30pm and menus were being taken away instead of staff politely saying anything to us. Breakfast was sad and not of high quality at all.
The sofa bed should include a bed topper if you’re going to utilise it has a bed when people book. My littles ones were up all night being uncomfortable.
Pool area needs to be mopped and cleaned regularly.
The hotel lifts are beyond a joke, the entire facility needs a revamp and a warmer more inviting feeling for guests to be there.

Family_with_children

10/10

Exceptional

27 Jun 2026

Lyndon

Was good except hard to get the lift inside only one functional

Family_with_children

6/10

Pleasant

23 Jun 2026

Kirstie

Lifts major issues furniture at bar/dining area well past use by date

Partner

6/10

Pleasant

20 Jun 2026

MARK Peter

Only one of the lifts was working on a busy weekend so it was terribly slow. The hallways were in need of a good vacuum. Otherwise not bad. Breakfast was good and the room was nice.

Partner

10/10

Exceptional

18 Jun 2026

Julie

Great location in Melbourne, wasn’t sure what to expect as the entrance isn’t very inviting but once you get up to the reception level there was a nice bar and restaurant area. Lots of people use the hotel for business. Very good breakfast which was included, one of the best I’ve had. I’d stay here again.

Self

8/10

Excellent

18 Jun 2026

Bruce

X

Friends

10/10

Exceptional

17 Jun 2026

Ron

Staff were great, location was spot on for shopping , close to attractions, transport and amazing cafes and restaurants
Pool was 27.5 degrees, spa 36 , used both , rooms quiet, good gym only slight criticism is lack of fast charging or usb C so bring your plug in chargers.
Rooms very quiet
Overall an excellent stay

Business

10/10

Exceptional

16 Jun 2026

Jill

Very nice hotel, walkable location, close to shopping and transit.

Partner

6/10

Pleasant

16 Jun 2026

mark

While this hotel is conveniently located in the heart of the Melbourne CBD, it is looking a little tired and in need of a refurbishment. The biggest concern was the long delay in the elevators owing to the fact that 2 of the 3 elevators were out of service during my stay.

All in all, the hotel is reasonable value.

Self

10/10

Exceptional

13 Jun 2026

Elisha

We love staying at the Novotel on Collins, close to restaurants & cafes & we love the shopping district

Family_with_children

4/10

Poor

13 Jun 2026

Paul

Bed was on lean so legs higher than head. Mattress old and sank in middle and to the side. Rooms were hot even with aircon cranked and middle winter. Very run down, lifts not working. Hallways smelt of sewer in mornings. Paper thin walls - could hear neighbours conversations.

Breakfast was average and long waits if you wanted fresh eggs or omelette

Family_with_children

8/10

Excellent

11 Jun 2026

Soon Chul

The location is convenient; however, the swimming pool and gym are quite small. Additionally, the staff did not disclose that the room has a limited view.

Breakfast was acceptable; however, there were no complimentary amenities provided. In addition, the water supplied in the room was simply tap water poured into a bottle, which did not feel safe to drink.

Partner

6/10

Pleasant

08 Jun 2026

Matthew

When I made the booking, I specifically requested a room with two beds for 2 adults and 2 children. However, upon arrival, we discovered that we had been allocated two separate rooms under two different bookings, located at opposite ends of the building.

When we asked the Novotel staff to help us understand what had happened, we were told that we would need to contact Expedia directly, as the booking had been made through your platform. We were very disappointed that the hotel staff were unable to provide further assistance or help resolve the issue.

Family_with_children

8/10

Excellent

08 Jun 2026

Nathan

The hotel is starting to tire. Staff in general were really pleasant and helpful but queue management at check-in was a challenge at a busy time leading into a long weekend.
Concierge were really welcoming from street level.

After staying nearly a week, the situation with the lifts was problematic on multiple occasions. There are 2 lifts from street level but only 1 appeared to work often leading to queues at either end. Then with the 3 main lifts accessing all floors of the hotel, to have only 1 of these working all week led to delays, queues and really crowded lifts.
There was a note near one of the lifts mentioning the staff were aware of the issue and working on it; and I am not sure how long it had been going on, but this certainly was a downer.

There was also a tray of room service food left outside a room on Level 12 for about 48 hours which is a pretty poor sign of attention to detail.

Other than that, the location and general comfort at the hotel was really great.

Family_with_children

10/10

Exceptional

02 Jun 2026

Nicola Anne

Great location

10/10

Exceptional

29 May 2026

Cheryl

This hotel has a great central location, making it easy to access many city venues. The staff were great and the room comfortable.

Business

4/10

Poor

24 May 2026

Andrew

Bad bed, dirty hallways and property

Partner

10/10

Exceptional

17 May 2026

Kausik

Breakfast menu was good. Everything is so nearby. The location is perfect to kust wonderr around. Absolutely perfect place qas for us to enjoy the weekend.

Family_with_children

4/10

Poor

17 May 2026

Mark

Location was awesome but it ended there
Room on the 14th floor, really dirty, carpet ripped, wallpaper peeling off the walls, tap in the bathroom sink broken out of the basin, one broken lift and the other two were overloaded, when I alerted reception she just shrugged. Probably better around for the price

Partner

10/10

Exceptional

16 May 2026

Ruby

Very convenient location

Friends

4/10

Poor

13 May 2026

judith

Excellent location but not up to a Novotel standard…only one lift for over 300 rooms.
A nightmare especially as the only working one broke down with myself, my granddaughter and other people in it albeit for a very short time…used fire escape and ended up in some back lane…had to ask directions to get back to the front of the hotel…told reception staff but just seemed fed up with the situation…really long walk from room to lift…door cards were cancelled a day early…overcharged for breakfasts..awaiting refund…there seemed to be no management in the restaurant.
Staff tried their best and were very polite but disorganised…lack of cleanliness around the breakfast area.spilt food,coffee juice…no plates for toast, missing bacon or beans etc…although choice was good..enjoyed a well cooked evening meal…
I have used many Novotel especially at Auckland airport…always excellent but this one in Melbourne needs much attention… sorry but will not use again or recommend and think twice about using the brand…

Friends_and_family Family

6/10

Pleasant

10 May 2026

Jan

Our rooms were a long way to walk to, the breakfast was not good very busy and not much food to select from, only 1 lift out of 3 was working, but good location and would stay there again because of location

Family

6/10

Pleasant

10 May 2026

Karen

Perfect location to trams and everything Melbourne!
Rooms little tired but still clean

Partner

10/10

Exceptional

08 May 2026

SHELLEY

Awesome place to stay, friendly staff, lovely rooms and amenities, delicious breakfast and a location that can’t be beaten! See you next time!

Family

8/10

Excellent

05 May 2026

David

Great location. Waiting on new lifts, so presently there are limited lifts and quite crowded. Clean, nice friendly staff and centrally located. Breakfast is very good but coffee is poor. Tea is very good, lots of options. Would still recommend even with the lift issues

Partner

8/10

Excellent

03 May 2026

Bruno

Great location very close to all things Melbourne

Partner

6/10

Pleasant

29 Apr 2026

Sue

Had to change room. Tv wasn't working. Shower drain flooded in bathroom. Carpet in hallways needed cleaning.

Friends_and_family Friends

8/10

Excellent

28 Apr 2026

Larry

Location, location, location !!!
It suited our needs to a tee for our short trip to Melbourne.

Lifts were not all in working order and were on the slow side, most noticeable during times of peak use by hotel patrons. Wasn't sure that there was an attempt to fix the non-operational lift with any urgency despite the obvious need to.

Partner

6/10

Pleasant

25 Apr 2026

Monica

We've stayed at this hotel a number of times but were dissapointed this time. The hotel is looking very tired and is in need on a good upgrade. One lift wasn't operational for the entire stay which was frustrating at peak times. The breakfast buffet was frequently unstocked and what was available was less than impressive. Not sure how you can muck up scrambled eggs!
The rooms are very standard, and we didnt have the \"basic\" room. Not all amenities were restocked daily.

10/10

Exceptional

25 Apr 2026

Shelley

Was a great central location. Pool was not what we had hoped for, very cloudy on the verge of dirty.

Family_with_children

8/10

Excellent

24 Apr 2026

Michael

Excellent Buffet Breakfast each morning and excellent location to Melbourne activities and sites

Family_with_children

8/10

Excellent

24 Apr 2026

Jessika

It is well located and safe, but the lifts are a pain as there was only one officially working, out of the three, with only one marked as out of order, so it was taking a long time both ways. Allowing 5min extra for each trip up and down is advisable. Breakfast was basic but okay; a bit pricey when you consider the cafe options and their cost nearby.

Family_with_children

10/10

Exceptional

23 Apr 2026

Deana

very comfortable and clean place to stay. Brilliant location!! I will definitely come back here next time I’m in Melbourne!! Buffet breakfast was delicious and had a great variety. 10/10 hotel.

Friends

8/10

Excellent

21 Apr 2026

Rodolfo

Good location

6/10

Pleasant

20 Apr 2026

Patricia

We interacted with 2 staff, lady that checked us on was miserable and not helpful at all
Gentleman ghat checked us out was wonderful
The hotel is very dated, hallways need a clean
Doors on bathroom are difficult to close

Partner

10/10

Exceptional

19 Apr 2026

Anthony

Great central location. Nice rooms

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

YAN

Staff were super friendly and quick check in and out. Breakfast is recommended, various food options and easy location.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Lyndon

Breakfast was great. Very central location, easy for shoppoing.

Family_with_children

6/10

Pleasant

13 Apr 2026

Peter

Great location, however the hotel is dated, in need of an upgrade. Two of the three elevators were not working. it was not what I would have expected from Novotel.

Friends

10/10

Exceptional

12 Apr 2026

SANDRA

The breakfast was awsome ,great way to start your day .Staff more than happy to make your breakfast complete with that barrista made coffee.
Room clean .Our stay and location was very convenient everything we needed was within walking distance .

Family_with_children

10/10

Exceptional

12 Apr 2026

Nicola

Friendly staff

Partner

6/10

Pleasant

12 Apr 2026

Anastasia

The breakfast menu was ok, however, we got tired of the buffet breakfast after the second time we had it. There are plenty of small cafes nearby that serve perfect breakfast.
The staff was very pleasant, allowed early check in, which was very helpful after the overnight flight. The downside was lift operation, out of 3 available lifts, only one was functional. During peak hours, the waiting time was very long, ended up using stairs most of the time, which are also not clearly displayed. Very inconvenient especially when carrying large luggage.
Location is perfect, close to tourist attractions, cafes and shops which will suit each taste and budget.

Family_with_children

10/10

Exceptional

10 Apr 2026

Jack

The Novotel on Collins is the perfect stay, middle of the CBD close to shops and restaurants. The hotel staff were fantastic and the pool and spa were great. Definitely staying here again!

Partner

10/10

Exceptional

10 Apr 2026

R Scott

Great location. 24 hour desk was nice as we left well before dawn. The free city busses and trains was fantastic!

6/10

Pleasant

08 Apr 2026

Daniela

Hotel description states “Luxury hotel” pretty average to me, rooms have no power points next to bedsides. Be sure to request a room with a view at booking time, otherwise you’ll have a room view with air-con system vents. Ensure you bring your own toothbrush, razor and basics no longer provided. Two sets of lifts; inconvenient for seniors

Family

10/10

Exceptional

08 Apr 2026

Natasha

hotel was great, good location & good service.

Self

8/10

Excellent

06 Apr 2026

Jaswinder

Emma and front office staff were so nice . We enjoyed our stay at Novotel with kids .

Family_with_children

4/10

Poor

06 Apr 2026

Liz

Very disappointing. The room wasn't cleaned for 2 days and only done when we repeatedly complained. Food trays left outside several rooms for 24hrs. One out of three lifts working causing long delays. Don't think we will stay there again

Family

10/10

Exceptional

02 Apr 2026

Lara

Excellent location, close to everything. Staff very friendly and helpful. The room was clean and the bed really comfortable

Family

6/10

Pleasant

31 Mar 2026

Kristen

Most staff were friendly and knowledgeable however bar staff were rude and ignored guests. Found dust on

6/10

Pleasant

31 Mar 2026

Heidi

Food ( I presume from room service from the previous occupants of our room) left for over a day by the door. Staff at concierge were attentive. Plastic in bath was lifting up and room was stuffy and hot overnight both nights

Friends

8/10

Excellent

30 Mar 2026

Manja

The breakfast was amazing: a wide choice of hot and cold dishes. The grab rails in shower & toilet were excellent, with a fold up 'table' in shower area. I thought the towels too thin. I also would have liked the option of warmer air, when the nights became cooler. I thought one more light was needed above the sofa in Room 803, or nearby, for reading.

Self

8/10

Excellent

29 Mar 2026

Matthew Donald

Smorgasbord breakfast was good
A/C in room was noisy
Only 1 out of 3 lifts working with a conference happening created difficulty when descending

Partner

2/10

Poor

27 Mar 2026

Brian

Well we’re do we start , room is dated no view paid for a upgrade spa room stuck in a corner ,carpet is a risk hazard waiting to happen ,frays as you walk into bathroom and throughout room had to ask for a additional chair so we could sit and eat as there was only one (1) chair in room
Ordered breakfast and it the order on the door well and truly before the 230 am cut off woke up to NO breakfast when looked outside the door at 900am order still hanging on door come home to the the bathroom not cleaned at all spa still dirty
This is the worst experience we have experienced with Novatel which we have frequently used for our previous accommodation
Ordered room service for dinner and had to wait 1.45 hours for it to arrive then at 400pm dirty tray still sitting outside room ,DISGUSTING
NOVATEL MELBOURNE ON COLLINS PICK YOUR GAME UP

8/10

Excellent

26 Mar 2026

MARK

Great service….. issues with lifts working ( was made clear on arrival) and accessing seperate lifts to reception then to room, but overall a good stay at a good location for a good price

Partner

10/10

Exceptional

25 Mar 2026

Dusan

Great place to visit

8/10

Excellent

18 Mar 2026

John

I found my overall stay pretty good, apart from a few minor misunderstandings with some of the reception staff.

Self

4/10

Poor

15 Mar 2026

Kym

The room was autdated. Not sure if I would stay again

10/10

Exceptional

08 Mar 2026

Matt

Excellent hotel.

8/10

Excellent

06 Mar 2026

Harry

What not allow me to use hotel amenities when arriving early to hotel for check in

10/10

Exceptional

02 Mar 2026

Alastair

Location, staff assistance, amenities and clean

Family_with_children

8/10

Excellent

01 Mar 2026

Debra

Large room

Partner

10/10

Exceptional

26 Feb 2026

Robert

Centrally located. Big rooms.

Self

10/10

Exceptional

22 Feb 2026

Nicholas

A large room which was very clean made was perfect for my overnight business trip.

Self

6/10

Pleasant

20 Feb 2026

Teena

Room was small and cluttered
Cracks in bathroom sink
Only one pillow each

2/10

Poor

17 Feb 2026

Adi

Extremely Disappointing Stay
❌ Not Worth even 1 Star ❌

My experience at Novotel Melbourne on Collins, was terrible. Reception rarely answers calls, and when they do, room service requests (towels, water, etc.) are delayed for over an hour — if delivered at all.

Only 1 out of 3 lifts was working, causing long queues. Floors smelled unpleasant and felt poorly maintained. No assistance with luggage. Staff show zero urgency or accountability.

The Wi-Fi is painfully slow, and better access is not provided. Dirty glasses were not removed at water dispencer. If you look at the couches or seats kept on reception, absolutely dirty and not cleaned.

Overall, poor management and extremely disappointing service. I would strongly advise others to reconsider before booking.

6/10

Pleasant

11 Feb 2026

neil

Spacious, comfortable room. Great location. Quiet and peaceful.
3 problems.
Firstly I arrived in the country at 23.00 and checked in at 00.30. Reception took my credit card details and email address. Within 4 hours I received 2 scam emails from ‘PayPal’ and someone tried to buy AUD 500 of bitcoin from my credit card. I complained to the manager of the hotel and he blamed Expedia for the data breach. I’ve been using Expedia for decades without any problems.
Secondly the bathroom was not cleaned properly all 3 days of my stay. I had to request fresh towels and toilet paper.
And 2 out of 3 lifts were out of order the whole time.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Michele

Friendly staff

4/10

Poor

05 Feb 2026

Kate Marie

The staff were absolutely fantastic!
The food at breakfast was average, too much choice over quality.

Leisure Self

8/10

Excellent

03 Feb 2026

Jacqueline L W

Brilliant location. Massive room. Clean and new room. Really good gym and pool. All good so far! However, I was welcomed as Mr (even though I’m a Ms), the milk in fridge did not get replaced for my second day and there was only one out of 3 lifts working which meant a long wait . I often resorted to using the fire stairs - but got stuck on one occasion. Also noticed no hand cream (which is provided at Novotel Central)

Partner

4/10

Poor

31 Jan 2026

Esra

The 3 elevators that take you to the rooms, only had one working. A bit annoying on a saturday when a fair few people were using it at the same time. Old building. Why is there a set of 2 lifts that go up to reception only (level 3) and another set of 3 lifts that take you to your room? The layout is not user friendly

10/10

Exceptional

31 Jan 2026

Lauren

Easy clean and central. Breaky was great and love the fresh juice machine

Leisure

8/10

Excellent

26 Jan 2026

Colin

Friendly staff, bar staff were great amd front reception on this trip actually welcomed me back which never happens.

Leisure Partner

4/10

Poor

26 Jan 2026

Stephen

Staff were very good partic house-keeping but building is old and lifts and access not good. No where outside for pick up and drop off.

Leisure Family

10/10

Exceptional

25 Jan 2026

Paul

Yes excellent staff clean room

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

Justin

Excellent weekend

8/10

Excellent

23 Jan 2026

vincent

Good services

8/10

Excellent

20 Jan 2026

Nachman

Nice staff

Leisure Partner

4/10

Poor

20 Jan 2026

Luis

.

Leisure Family

8/10

Excellent

19 Jan 2026

Catherine

Yes all good

Leisure Friends

10/10

Exceptional

18 Jan 2026

Adam

The location was tremendous.

Leisure Partner

8/10

Excellent

18 Jan 2026

Kevin Luiz Jude

Rooms a bit dated, but front desk service is excellent

Business Self

6/10

Pleasant

16 Jan 2026

Nima

Price was high to compare with quality.
Staff were friendly.
Reason for three star is our room didn’t have toothbrushes and slippers and carpets were stinky

10/10

Exceptional

15 Jan 2026

JESSE JOHN

Good room good location

Leisure Self

8/10

Excellent

14 Jan 2026

Casey

Rooms were clean, easy walking distance to most things.
Breakfast was great.
Would definitely stay again

Leisure Family

6/10

Pleasant

13 Jan 2026

Onkar

The only drawback was the aircons were too noisy in the room. Not sure it was our room as we were at the 14 floor or it was everywhere. Other than that it was good stay.

10/10

Exceptional

12 Jan 2026

Alvaro Felipe

the room was very presentable, staff was friendly and efficient. Breakfast was nice, i would have liked the more egg options, maybe poached and the bacon hotter.

10/10

Exceptional

11 Jan 2026

Ryan

Amazing location in a family friendly place.

Leisure Family

8/10

Excellent

11 Jan 2026

Inggrid

good location

Friends_and_family Family