Name: City Square Motel
Address: 67 Swanston Street, 67, Melbourne, 3000, AU

6/10

Pleasant

23 Jul 2026

James

Very basic hotel, needs a thorough clean. But for the price and location it was fine for one night.

The knife in a sheath hidden in the bathroom was a nice Melbourne touch!

6/10

Pleasant

20 Jul 2026

peter

run down

Self

4/10

Poor

19 Jul 2026

Nev

Other than being in a central part of town, nothing else was good about the hotel. No laundry facilities on sie. Closest laundrette 2 kilometres away. Poorly maintained and untidy. Staff unhelpful

Self

6/10

Pleasant

14 Jul 2026

Danielle

The building was very run down and our room had no kettle or tv remote the room was very pokey no fly screen on the window .
And you couldn't open the window either .
The bathroom was nice and no spoons or forks or knives and one glass.

Friends_and_family Family

4/10

Poor

13 Jul 2026

David

Friendly staff. Dirtiest room I may of ever stayed in. Thick dust that looks like it’s been there for years. Spot mould throughout the bathroom.

Self

4/10

Poor

11 Jul 2026

Raymond

I liked the location. Central and close to trams and trains. Easy to enter after hours, too.
OK.
The room was of \"average\" cleanliness. Dirt between corners, dusty on smooth surfaces. Not much room to move around in. The bed didn't fit into the wall recess properly, making it awkward to sit up in bed. No table, no cutlery, only a cup, two glasses and a small saucer. Not even a breakfast bowl! Air-con/heater was somewhat old and a bit noisy. Suspected leak in toilet bowl fitting - but the shower was good, and the shampoo and soap were nice, too.
Front desk reception was not particularly warm. The only words spoken by the young man behind the counter were, \"Checking out?\" when I was doing that.
A bit noisy outside, but this is to be expected on one of the busiest streets in Melbourne.
And I am grateful for having a roof over my head, considering the unfortunate, homeless people virtually right outside the hotel.
(Room 529)

Self

2/10

Poor

06 Jul 2026

Michelle

It was awful! The thin doona did nothing again a Melbourne winters night. Arguments between staff and guest at midnight right outside your door kicking them out due to \"no ID\" is scary because how did they even get to the point of having a room without ID? Renovations somewhere the building causing walls to vibrate with hammering and filling at 10pm. Scared to even pull the curtain back in the bathtub as it gave off \"hiding a dead junkie\" vibes. When you walk in and the 1st thing your kid does is insist on texting her other parent saying she wants to tell them she loves them in case she doesn't make it out alive then that should give you a pretty good impression on what a seedy place this is that likely caters to a pay by the hour type service

Family_with_children

8/10

Excellent

04 Jul 2026

James

I never saw any staff. The motel looked shabby and there was a homeless person sleeping in the corridor in the morning. However, it was a nice big room with a bathtub, and the motel was very conveniently located. For the price, it was all right.

Self

8/10

Excellent

30 Jun 2026

Olivier

.

Self

6/10

Pleasant

29 Jun 2026

George

Couldn't watch television remote was faulty. Dial on television wouldn't work either.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Cheryl

Room was shabby, but the bed was comfortable and the shower was hot. Clean linen with a facewasher (wow!!) and good toiletries. Heater worked well; perhaps TV could be looked as as the screen had a bluish picture. Overall, I had a great stay.

6/10

Pleasant

25 Jun 2026

Katie

When looking at this property, I didn’t quite believe the lower rated reviews, and I wish I had. The room I was in did not feel clean. There was dust everywhere, only the bed, toilet and sink truly felt clean. There were issues that were very obviously overlooked by the staff: the remote was broken and the batteries would fall out (it was placed in a way that you would only know if you picked it up), the bathroom door was broken/off the hinges, there was mold on the ice tray in the refrigerator. Overall, this and the insane amount of dust in the window made me feel less than comfortable (along with the graffiti in the elevators). My stay was fine otherwise, but I would not book here again.

Self

10/10

Exceptional

25 Jun 2026

Penny

Stayed here several times before, this time 10 nights. Friendly staff were available when needed. No issues with checking in after hours. Everything I needed worked, eg. Tv, microwave, fridge. Bed very comfortable and single room big enough for one person. Location great for shopping, eateries, banks, pharmacies, public transport and many tourist attractions like Botanic Gardens, Shrine, Federation Square, Arts precinct etc.
I look forward to returning.

Self

10/10

Exceptional

24 Jun 2026

Leah

This motel is so convenient. The tram is right outside the front door and McDonalds is downstairs for 24/7 coffee 😂 everything I needed was walking distance. I liked the convenience

Self

6/10

Pleasant

21 Jun 2026

Luke

If your looking for a cheap hotel that you aren’t bothered weather the rest of the hotel room is clean or tidy this a ok spot for one or two night any more night I recommend a better hotel.

Friends_and_family Friends

4/10

Poor

17 Jun 2026

Joe

Very rough and un clean. Would not recommend.

6/10

Pleasant

15 Jun 2026

Tony

Rooms are an ok size and cheap. Only power outlet to charge my phone was in the bathroom. 3 in main room didn't work. No fan in the bathroom, so a hot shower steamed the room. Windows open, but won't stay open without putting something in the gap. Terrible noises from the alleyway outside from 6am. Might have to pay a little more elsewhere from now on.

Self

8/10

Excellent

14 Jun 2026

Olivier

.

Self

10/10

Exceptional

13 Jun 2026

Cheryl

All good.

Self

2/10

Poor

12 Jun 2026

Netal

This hotel needs to be shutdown. It is absolutely filthy and not fit for human occupancy. The tiny room had not been cleaned properly in YEARS! Thick layers of dust in the room, copious amounts of mould in the bathroom, a shower head that was non-functioning and broken draws, were the main issues that affected me during my two night stay. There was also a domestic dispute that occurred in the hallway outside my room. I heard disgusting language, followed by a person slamming into my door in the early hours of the morning. It was terrifying. No after-hours staff on site. No amenities. No house-keeping.

Self

2/10

Poor

11 Jun 2026

Holly

DISGUSTING!!!!!

Don't stay here.

Dried spew on the walls.
I switched rooms to a room that had dust 1inch thick behind the door and dust piles in the wardrobe room.
Place needs to be refurbished from the inside. Elevators are also dodgy.

DONT WASTE YOUR MONEY.

Self

6/10

Pleasant

08 Jun 2026

George

Shower not very accomadating

Friends_and_family Friends

8/10

Excellent

31 May 2026

Olivier

.

Self

6/10

Pleasant

23 May 2026

Hiroko

Definitely value for money for people looking for convenient place to stay. Building is old, but I will use it again.

Self

10/10

Exceptional

23 May 2026

Cheryl

Room was shabby. However, I had a good sleep in a comfortable bed and the shower was hot. Clean linen, helpful staff and no complaints.

Self

6/10

Pleasant

18 May 2026

Colin

I didn’t even know the room had air conditioning until I was about to leave as was behind a curtain and couldn’t see a control
First impression wasn’t good as reception was a one little window at the end of passage
The room wasn’t really clean dust and fluff on the floor at corners, along skirting and on the units and mould in the bathroom in a couple of places
Their was a sign in the bathroom that if you needed new linen please leave on bathroom floor but they never came to do room so never replaced
The TV remote had a lot of trouble getting it to work properly
But the good side it was in a good location and handy to city and transport

Self

8/10

Excellent

18 May 2026

Olivier

.

Self

6/10

Pleasant

18 May 2026

Michael

Property was located close to transport and cafés. Perfect for a reasonably priced stay.

Self

2/10

Poor

18 May 2026

Bernadette

Whilst in a good location, the condition of this property was terrible. There are multiple powerpoints that are faulty which pose a safety risk. The rooms are not the cleanest. However the staff were generally helpful.

Self

6/10

Pleasant

17 May 2026

Janien

The shower curtain in the bathroom was gross...it needs replacing. Generally the bathroom was filthy and needed a deep clean.
Common areas and bedroom also needed a good clean.
It would be more pleasant to stay there if it was adequately cleaned.
Great location for what we needed, so it would be wonderful if it could be cleaned properly and gradually renovated...

Family

4/10

Poor

10 May 2026

Tmara

The Standard Twin Room we stayed in on the 4th floor was in pretty poor shape. Pretty sure the window was missing one of the panes of glass because there was a full window and then a half window in front of it on the inside, so there was almost no noise reduction from the street outside. Holes and stains on the carpet, but it appeared to be clean at least. The shower was lovely.

Partner

6/10

Pleasant

03 May 2026

yoanto

good enough to rest

Self

6/10

Pleasant

29 Apr 2026

Chloe

A classic you get what you pay for. A few little things would go a long way such wiping the window frames. Bed was comfy

Self

2/10

Poor

28 Apr 2026

Antony

Bin was very dirty and not been cleaned before I arrived. Everything was old and the room was generally not clean. Very disappointed

Self

2/10

Poor

26 Apr 2026

Shelley

The property should be condemned. Toilet paper stuffed in the smoke alarm is surely against some code somewhere. Walls and carpet are filthy and haven’t been cleaned since who knows when. But the filthy mouldy window was the absolute worst! The staff was unfriendly and our existence clearly was an inconvenience. 3 star but really a no star.

2/10

Poor

25 Apr 2026

ben

Not a pleasant stay from the graffiti and exposed wires only covered by electrical tape and bed not very comfortable and small

Self

4/10

Poor

23 Apr 2026

Andrew

The room was good for the price and in a good location.

However the bed broke and I reported it. They did nothing about it. Told me it would be fixed and it wasn't. Had to rearrange the room to be able to sleep at all.

It was a nice place, but the staff just didn't care at all.

Self

6/10

Pleasant

19 Apr 2026

Jethro

It's a fine 3 star hotel. It is what I expected. I only came here to sleep for one night. Bed was good. Amenities were good. The toilet and bathroom were small in my room. Overall, for a solo traveller, it's a fine hotel/motel. Don't expect a great hotel room.

Self

4/10

Poor

18 Apr 2026

Mackinnon

Someone was literally a homeless guy sleeping in the hallway

Self

2/10

Poor

17 Apr 2026

Rick

The staff were not helpful, the lift was disgusting, the room could do with a paint had plaster repairs unfinished the bathroom was filthy. There was a sign at reception asking people to call the police if they see the person in the photo doesn’t make you feel safe especially when th instruction to get in state you need a code but there is actually no door so you ca walk straight in and into the lift without a key.

Partner

2/10

Poor

15 Apr 2026

Sharnie

There was exposed wiring from three PowerPoints in the walls. The fridge was filthy. The bathtub was peeling away. There was a hole in the wall from the door. Our window was held together purely by packing tap. The bench under the microwave was dirty. The microwave itself sounded like it was going to explode when it was used. There was mysterious gunk on the table. The carpet was dirty. They had painted over the ventilation in the room.

8/10

Excellent

13 Apr 2026

PETER

The room is small and simple. Good value for a central location.

2/10

Poor

13 Apr 2026

Damian

The air conditioner was ancient, as was the whole hotel, the carpet must of been over 40 years old, and the bed frames were filthy, we didn't want to use the bath/shower and they even managed to leave the \"secure\" lobby front door open all night!!!

Friends

6/10

Pleasant

12 Apr 2026

David

The bad.
The room needs a deep clean, not just a superficial wipe over. There is dirt (filth) on the floor along the edges of the walls. It needs to be scrubbed hard. There were dead insects in the bottom draw of the cupboard one might normally put clothes. The front of the toilet (outside) was stained. There was a cup & a saucer and various coffee, tea & sugar sachets scattered in a cupboard but no spoon. Reception closes at 5:00PM (too late to ask for one). No batteries in the AC remote. Only 1 pillow. There is a lot of noise coming up from Swanston Street, people, trams etc, rooms at the back probably don't have this issue. There is only a curtain on the shower, looks like there might have been a door once but it obviously was broken and a curtain was a quick fix. No exhaust fan in the bathroom.
The good.
The single bed was quite comfortable, not too hard. The shower kept an even temperature. It is centrally located and cheap (compared to most other options). Free toiletries.
Conclusion.
I don't mind \"old\" but old can be cleaned.

Self

6/10

Pleasant

04 Apr 2026

Monica

Air conditioning could be better

Self

2/10

Poor

04 Apr 2026

Blair

The hotel directly discriminated against my personal circumstances. I found dirty socks, used tissues, a nitrous oxide bottle and other rubbish that was under the bed and drawer that is a significant health and safety issue.

Self

8/10

Excellent

03 Apr 2026

Gregory

Great stay .

Self

8/10

Excellent

02 Apr 2026

Olivier

.

Self

2/10

Poor

31 Mar 2026

Robert William

This property is not suitable to inhabit. The floor was filthy, the window was filthy, the wall was marked and the vanity mirror was smashed. The bed had springs that could be felt. If it wasn't a Saturday night we would have pursued other accommodation. I hope I can send photos when I continue with this review.

Partner

8/10

Excellent

22 Mar 2026

Olivier

.

Self

10/10

Exceptional

22 Mar 2026

Steven

Close to all

2/10

Poor

21 Mar 2026

Jeremy

Absolutely filthy room, window held open with a folded towel, stains all over the walls and carpet. Reverse cycle didn't work. The power shorted out when we tried to cook some toast - Deluxe Queen room? No way! Provided with 1 filthy unwashed fork, 1 bowl, 2 plates. Never again!

Partner

4/10

Poor

19 Mar 2026

Scobie

Was need over a make over and a good clean.

Self

8/10

Excellent

17 Mar 2026

A T

Very conveniently located. Reception only staffed until 5.00pm. Room was very clean. No complaints.

Self

10/10

Exceptional

14 Mar 2026

Nicholas

Friendly staff. Easy after hours check in. I loved having a private bathroom and shower. I hope to be back!

Self

2/10

Poor

14 Mar 2026

Eric

Could not find the door on arrival, found it after half an hour. In my four night stay I never saw a staff member.
Phoned them the get code to get room key. Phoned them for Internet details, but never found their internet so could not connect. Facilities were poor, one cup and one plate, no knifes, forks, spoons or cereal bowels. Price was extortionate for the F1 Grand Prix weekend. would not recomend.

Self

2/10

Poor

12 Mar 2026

Stephanie

I cancelled the room from where I booked it They did recognise the cancellation. And won’t fit has not contacted me about the situation. It’s all a rip off. I just won’t use in- line booking again.
Stephanie Cresp
0400508599

2/10

Poor

07 Mar 2026

Yoko

Nothing was like the pucture shown in Expedia. Room is disgusting, toothpaste left from previous guest on top of shower door. That tells you that no one cleans the room here. No room service, shattered glasses on hallway, no one at office even in their working hours, doors going out does not open so thought I got locked! If you are looking for good lication with dirty filthy room, this will be a perfect place.

Self

10/10

Exceptional

05 Mar 2026

david

Great location and easy a

6/10

Pleasant

02 Mar 2026

Kevin

It was basic and served its pirpose

Self

6/10

Pleasant

24 Feb 2026

Julie

It was ordinary not a comfy bed, the most important 😁

Self

2/10

Poor

22 Feb 2026

Luke

The room was in poor condition. Anything that was broken or required fixing was covered in masking tape or sticky tape. The room was in a grotty condition. Very disappointing stay - will not be back.

Self

4/10

Poor

21 Feb 2026

Barbara

Room was cramped and dark with a most inconvenient way of boiling the kettle - had to put it on the floor to plug it in. Area so small the kettle became an OHS hazard. Carpet was barely clean with bits of detritus visible. Bathroom so so - absolutely nowhere to out clothes or toiletries. Small manned kiosk type office with an employee exuding a care factor of zero. This establishment seriously detracts from the reputation of hotels.com.

Friends_and_family Family

4/10

Poor

21 Feb 2026

Trent

It's a dump. But it is cheap and convenient.

8/10

Excellent

21 Feb 2026

christien

Clean room, excellent shower and bed. Excent location and frindly staff. For a 3 star this was excellent i would stay again

Self

8/10

Excellent

19 Feb 2026

Olivier

.

Self

4/10

Poor

18 Feb 2026

Nana

It’s close to city. It was noisy out side. The bed is comfortable. Considering the low price, I think it’s reasonable.

Business Self

4/10

Poor

16 Feb 2026

Gregory

The general feel of the place is a bit dirty. Needs a good clean and paint job. Lifts are old and slow. Showed very good.

8/10

Excellent

16 Feb 2026

Olivier

.

Business Self

8/10

Excellent

16 Feb 2026

Olivier

.

Business Self

2/10

Poor

16 Feb 2026

Marni

This was a very frustrating experience. I did not get the message until a day later about how to get into the hotel. I was therefore forced to make an international call to gain access to the building. The room was dirty, broken handles, carpet needs to be replaced, and needs serious repair. The WIFI did not work even though I tried many times on both my computer and my phone. I also would have liked to left my bag for the day after my stay but there was no way to get a hold of anyone unless I wanted to make another International call. I do not recommend staying at the City Square Motel.

Self

6/10

Pleasant

12 Feb 2026

Fiona

While the price was good/cheap ($99) the room itself was not very clean. Dusty and there was some rubbish left in the bathroom sink. The location is excellent. I feel a deep clean was required. The room itself was quite unique being in an older building and could use even a slight upgrade with nice decor would make a difference.

Self

4/10

Poor

10 Feb 2026

Cheryl

There were no glasses, knife, tea spoon, tea and coffee, were not filled up

No tissues. Laundry and ironing facilities were not available . My room was not serviced when I had left the sign out
I did end up with a tea spoon and steak knife after making a complaint. The excuse was that they were fully booked. I have stayed there multiple times including only 2 weeks before and I was satisfied with my accommodation. Last trip was terrible

Self

4/10

Poor

08 Feb 2026

Sharon

The room was filthy, the bathroom was filthy.

Business Self

2/10

Poor

05 Feb 2026

Manasseh

Very shady, unclean, smelly and not equipped to be a motel in the city.

4/10

Poor

03 Feb 2026

Daniel

Room was outdated and needed a good deep clean, one coffee mug and not much toilet paper. Bed was comfy, tv miles too big for the room but the shower was first class

Business_and_leisure Partner

6/10

Pleasant

01 Feb 2026

Sarah

Room was dusty and old, had graffic above the door. Doors in hotels should be fire doors, it was broken. A/C was old and blew directly into the wall, room barely cooled down. Toliet leaked from the bottom if full flush was used. Found two old used qtips by the nightstand. Tv didn't work. Staff were unfriendly. Definitely putting this motel as a don't return.

Leisure Partner

6/10

Pleasant

26 Jan 2026

Christopher

Bed was comfortable and shower pressure was perfect. Building was without hot water on first night of stay but staff had it fixed by the morning. Superficial structural damage to the carpet and doorframe near bathroom left room feeling run down. TV reception was non-functional. No room service was provided, nor did staff inform if such an option was available. More communication in this regard would be appreciated. Due to the unfortunate timing of events during my stay, room prices were far above what one would consider a fair nightly rate, however, at a lower rate, its a fine budget option for a few nights.

Business_and_leisure Self

10/10

Exceptional

25 Jan 2026

Steven

Staff were great when locking keys inside room. Thanks!

Leisure Self

10/10

Exceptional

25 Jan 2026

Steven

Nice place in middle of the city

Leisure Self

6/10

Pleasant

24 Jan 2026

Emily

Definitely the second worst mattress and base I’ve ever slept on. Should be sent to landfill immediately. And the room was grotty. Needs a serious deep clean.

Apart from that, staff good, location excellent. They sent a helpful text message, explaining how to get in and where to find the key, way ahead of time.

Leisure Self

2/10

Poor

24 Jan 2026

Prudence

We left after one night, room was moldy and dusty, room was not what was advertised

Leisure Partner

6/10

Pleasant

23 Jan 2026

Darren

If the Australian Open wasn't on, i wouldn't of stayed here, and because rooms are limited in Melbourne, i had very limited to choose from.
The bathroom was l

2/10

Poor

22 Jan 2026

Lee

Room was absolutely filthy never dusted or vacuumed - bed and towels were clean - room was completely ran down - shower curtain covered in mould - there was no toilet paper in dispenser however found one on sink - aircon only worked with curtain open and it was very noisy being on swanston street and to top everything off the TV didn’t work - fuzzy reception, it was basically like staying in a seedy hostel in the best location in town, lastly no reception desk after 5pm had to call 3 times to finally get them to send details of door codes etc, if it was renovated with a safer elevator it would be amazing with the location.

Business

6/10

Pleasant

20 Jan 2026

Luke

The room itself was pretty dirty. Lots of built up dust underneath furniture and appliances.

The air con worked great, no issues there.

Check-in was straight forward and easy.

The location is great. 3 minute walk from Flinders and ease if access to Melbourne.

It could use a bit of care, but you get what you pay for and it served its function as a short-term stay.

Leisure Self

6/10

Pleasant

17 Jan 2026

Alison

Beware! We had to change rooms because the one we were in didn't have working electrical sockets and smelled bad. The new room had clean beds and working electrics, but all public areas have graffiti, really worn carpet, bits of rubbish. The staff are really nice and helpful but the building is in serious disrepair and didn't feel very safe.

2/10

Poor

17 Jan 2026

Elica

Room was filthy, mould on the walls and floor, had not been cleaned, stains on the walls and doors
Everything was covered in dust
Elevators smelt like urine
We did not stay there for more than 20mins
Ended up leaving and booking another hotel that night
We felt unsafe and did not want to stay at the motel

Leisure Family

4/10

Poor

17 Jan 2026

Maria

Terrible room, window broken, drafty and noisy, tv not working, light switch for bathroom unsafe. Extra bed cramped in so very hard to get to the bathroom. Was booked for 2 nights, left after 1 night and requested a refund for the second night.

Leisure Family

6/10

Pleasant

16 Jan 2026

Luke

A bit on the dirty side, clearly an old building underneath everything. Not especially secure entry. Swanston St is pretty noisy in the evening. But hey, it’s cheap.

2/10

Poor

11 Jan 2026

Jason

The hours reception is \"open\" are too short and often unstaffed. The staff were Chinese with English obviously being their second language. That's not their fault, but Australian travellers should not require a translator to receive basic services in Australia. The night manager is rude and difficult to understand especially on the phone.
The room cleaning staff were polite, and their English was much better than the night manager.
One of the three elevators is not working but there is not an out of order sign. The middle elevator is covered in graffiti and stinks from a joint jammed in the wall.
The stair wells are a filthy mess. The doors and walls are covered in graffiti. Rubbish is strewn about the floors and stairs.

2/10

Poor

05 Jan 2026

matthieu

There was an AUD31/day coupon for the carpark. The flat parking cost was AUD30/day. I parked the car for 36h inside the designated carpark. When I wanted to exit, I used 2 coupons, as instructed by the hotel staff. The total cost was AUD60. At the end I had to pay AUD20. I called the intercom, the parking staff did not care and asked me to pay. This is totally unacceptable. I want to be reimbursed immediately. I have all the necessary tickets and photos with me to prove it. Please contact me ASAP!!!

Friends_and_family Family

2/10

Poor

04 Jan 2026

Lisa

Checked in, wasn’t given the after hours code to get in. Had to make a phone call to get that. Apparently there are two codes to get in and was not given the after hour’s code to get into the building. There was no toilet paper and was told that it will be left outside the door, sadly it was not, we bought our own. There was disgusting graffiti in the lift as well as exposed wires with tape on the ends. The drawers in the room were broken. The tv bracket was bent down and wasn’t sure if it would fall off the wall. Other than that, the bed was comfy.

Leisure Partner

4/10

Poor

01 Jan 2026

Kim

The man at reception was very unpleasant. No hello just said ‘ID and debit card’ should not be in the job. Room was unclean and you could barely see out the window they were that dirty.
Definitely wouldn’t stay there again

Leisure Partner

4/10

Poor

30 Dec 2025

Blake

The room smelled musty, the walls were dirty and grimey, the carpet was covered in dirt and mould ,there was mould in the shower and the TV didn't work.

Self

4/10

Poor

30 Dec 2025

Graham

The bed was comfortable but the room was grubby and poorly maintained. The TV didn't work properly and the only chair to sit on was basic and uncomfortable. No staff after 5 o'clock made it feel a little unsafe returning alone in the evening.

2/10

Poor

30 Dec 2025

Divya Utkrisht

1/5

8/10

Excellent

28 Dec 2025

Richard

Close to everything

Leisure Self

2/10