Name: Mercure Melbourne City Centre
Address: 265 Little Bourke Street, 265, Melbourne, 3000, AU

8/10

Excellent

26 Jul 2026

Jenny

convenient location.good selection of breakfast.only having one lift was at times very inconvenient.Had to use stairs frequently.Understand maintenance needs to he done though.

4/10

Poor

10 Jul 2026

Andrew

Room dirty, 6 months on and still only one working lift that takes forever to get guests up and down.

Business

6/10

Pleasant

10 Jul 2026

Tim

I stay at this motel regularly for business due to it being close to my office and generally in a great location for shops and restaurants. Its amenities are basic the odd vending machine and unfortunately no gym. The bed sheets on this trip look to have grease marks on them so that was a little concerning. One lift has been out of service for some time now and this makes getting to your room or work a little frustrating. Stay here for a maximum of one night in my opinion

Business

8/10

Excellent

05 Jul 2026

Andrew

Great location and a nice hotel. One of the lifts is currently out for maintenance so expect a wait.

Partner

8/10

Excellent

05 Jul 2026

Pam

Very close to everything in Melbourne cbd.

Partner

10/10

Exceptional

04 Jul 2026

Meenal

I had a wonderful stay. Very convenient location

Self

10/10

Exceptional

29 Jun 2026

Tara

The Mercure was extremely convenient and central to all major shopping, food and entertainment. The staff were amazing. They were all so friendly, a big warm smile and so helpful. We'll definitely be back. Thankyou for having us, Mercure Melbourne

Family_with_children

10/10

Exceptional

28 Jun 2026

Bella

Stayed for just one night but was absolutely incredible. Amazing staff!

Partner

8/10

Excellent

27 Jun 2026

Norm

One of the lifts has been out of action since my November trip 2025

Self

10/10

Exceptional

27 Jun 2026

Lucia

N/a
Very good position for shopping & access to restaurants

8/10

Excellent

25 Jun 2026

Suzanne

Excellent all abilities access.

Self

10/10

Exceptional

24 Jun 2026

Clyde

Clean room helpful staff close to public transport and shopping facilities

10/10

Exceptional

24 Jun 2026

john

The hotel is centrally located near Bourke street and the tram network.
Breakfast was good with eggs available on demand.
Plenty of tv channels as it seems to have all the Foxtel channels.

Self

10/10

Exceptional

24 Jun 2026

Maxine

Great sized rooms, central location, great food close by.

Self

8/10

Excellent

14 Jun 2026

Trinh

Very convenient location that provides the basics

Partner

10/10

Exceptional

13 Jun 2026

Adrian

.

Friends

8/10

Excellent

10 Jun 2026

David

Location was perfect, facilities had a few issues :
-No Toilet accessible to use after checkout was a pain staff locked returns upstairs and wouldn’t allow access).
-Shower door needs to be a glass slider as swing door doesn’t seal.
-Room has an odour when I arrived but was bearable.

Thanks for the stay crew

Friends

8/10

Excellent

07 Jun 2026

Colin

Good place to stay

Self

6/10

Pleasant

30 May 2026

Michael

Checkin is slow not because the staff were slow but their counter is so small that everyone tried to push in and it was just a bit chaotic. The shower had only lukewarm water in the evening and it was a terrible experience. I complained to the front desk and was told it was what it was and the water should be better in the morning which it was but still not great. Feels like a cheap hostel than a Mercure. No fault of the staff but the poor state of the hotel.

Partner

8/10

Excellent

28 May 2026

Nastassja

One of the two lifts were out of order which meant a long wait time to leave or come back. Check in was also slow but great location

Self

8/10

Excellent

25 May 2026

Norm

Thanks great options for breakfast

Partner

6/10

Pleasant

17 May 2026

Andrew

Very good location. Room was noisy. No sound proofing. Shower hard to control temperature when somebody in another room turns water on.

Family

4/10

Poor

17 May 2026

Chris

Original room had strong odiur. Needed to be evacuated due to electrical problems. 2nd room provided was adequate. Breakfast & location was great. Motel needs upgrade

Partner

10/10

Exceptional

17 May 2026

Elisa

Great location! The staff were all lovely and the room was very clean. Great value breakfast too

Self

8/10

Excellent

12 May 2026

Jennifer

Hotel was clean staff lovely. The only thing was one lift was out of order for 2 days and it made the wait time for lift quite long but overall good stay

Partner

8/10

Excellent

12 May 2026

Scarlett

Only service the room every three days. I understand it’s better for the environment, but a hotel should provide service everyday. Location is great. Check in and out were easy.

Family

4/10

Poor

11 May 2026

Rebekah

Lift was broken, room was tired, fridge made loud noise all night, housekeepers using linen shoot next to our room at early hours of the morning, no amenities in room and when we asked housekeepers was told go see reception No Accor member recognition. This is a very budget run down property they ruined it when they separated the Pullman. The only positive is the location.

Partner

8/10

Excellent

10 May 2026

Laura

😊

Partner

4/10

Poor

05 May 2026

Andrew

Very run down, one lift in operation which was a concern on getting to room or to lobby over 10min wait and jam packed. Rooms are not clean, AC button not working set to 18 walked into ice box and could not control the temperature.

Business

10/10

Exceptional

04 May 2026

Anila

Room
Was clean. Staffs are very much cooperative. Breakfast was way. It is Very convenient area for tourists. Shops, shopping mall and trams are nearby.

Friends

6/10

Pleasant

27 Apr 2026

Rebecca Anne

Old and tired looking but great location and service was great. Only feedback was a server was always sour looking and not very friendly - surname was joy!

Family_with_children

6/10

Pleasant

24 Apr 2026

Narissa

We have stayed at the Mercure Welcome many time but this time it was so noisy .
The street noise was constant, people in the hallways and adjoining rooms.

2/10

Poor

23 Apr 2026

Rohit

I have parked my car as suggested by hotel staff and followed all instructions but hotel deducted parking charges from my account and even after several requests calls & emails, they are not responding

Family_with_children

6/10

Pleasant

23 Apr 2026

Rachael

The room was clean, spacious enough, and the bed was comfy for what I needed, so I was very happy with that. The staff were attentive, and the check-in and check-out process was very smooth and easy.

My only gripe was how thin the walls were. You can hear nearly everything from the hallway and the rooms next door—conversations, TVs, doors opening and closing, and even intimate activities late at night—which made it hard to get uninterrupted sleep.

So just be aware of that if you’re a light sleeper or sensitive to noise.

Overall, a good stay with one notable downside.

Self

2/10

Poor

22 Apr 2026

Robyn

This is possibly the worst hotel stay I have ever had. Firstly checked in, no wifi password on check in and not in the room. Attempted to call reception - phone disconnected, called off my phone took me being passed around 3 times and hung up on before I finally got it. Ended up having to change rooms due to being surrounded by rooms of screaming children. 1 lift broken meaning a long wait for the lift. Mattress old and plasticky. Could hear everyone's toilet flush and the plumbing screams all night. Shower is either freezing or boiling and will randomly cycle between the two to keep you guessing. And to top it up I woke up and the carpet along my bed was wet where it meets the bathroom and stank of urine! Not to mention the fridge pooled water unexpectedly and ruined my food. I cannot find a good thing to say! Complained at check out and nothing was offered. I wish I had just left and found another hotel. Do not stay here.

Self

10/10

Exceptional

21 Apr 2026

Sandra

Excellent location, very close to all public transport, lots of dining options within an easy walk. Buffet Breakfasts were great value at $18 each, eveything you could ask for and more. Staff were very helpful and easy to communicate with. We walked straight past when looking for it, as the entrance is not big & doesn't stand out, but the location is very convenient.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Chunyu

Good location, very convenient to transport via tram, train station and bus.
Right there in downtown for grabbing foods and shopping.

Family

6/10

Pleasant

12 Apr 2026

Ruellyn

Rooms clean, minimal housekeeping though with only pillowcases and towels changed during our stay . Rooms also dark , lighting could be brighter .
Well situated for trams, shopping and food .

Partner

8/10

Excellent

11 Apr 2026

Neil

Nice breakfast

Partner

4/10

Poor

06 Apr 2026

Emma

With no housekeeping for 72hrs due to so called sustainability (or more like short staffed) meant the bins weren’t emptied and bathroom maintained. Surely as a 4star property this needs to be reviewed as is a big let down for an international hotel chain in the middle of Melbourne.

Not only was there no housekeeping, the bathroom was extremely small and extensive exiting the shower means you’re on top of the loo.

We go was non existent despite raising multiple complaints with the excuse being it’s Easter so no staff to fix the issue, now surely being a busy holiday season you would at least have staff on call to help fix this issue.

Having stayed here multiple times offer the years, sadly the hotel has been neglected therefore will be looking for a new place to stay.

Self

6/10

Pleasant

01 Apr 2026

ajinder pal singh

Na

10/10

Exceptional

31 Mar 2026

Jason

Great hotel for wanting to be right in the centre. Good and Plentiful breakfast. Could order poached eggs and a good selection of breads. Room a little worn but comfortable bed and everything needed for a few nights stay. Got this at a Great price with breakfast included.

Partner

10/10

Exceptional

24 Mar 2026

Joseph

Room good for purpose

4/10

Poor

23 Mar 2026

Natasha

Friendly staff. However the room is extremely outdated and requires an upgrade. Location is great but if you want comfort and a nice place to stay I would go somewhere else.

Friends

8/10

Excellent

22 Mar 2026

Trinh

Very convenient room that does the job. Easy access to everything. Breakfast was basic but convenient

Friends

8/10

Excellent

21 Mar 2026

Daniel

Very convenient, clean, close to restaurants

10/10

Exceptional

21 Mar 2026

Helen

The location of the hotel is excellent. Everything is within walking distance. The room was spacious, with basic amenities. I loved the soap, shampoo and conditioner in the bathroom. The breakfast was great, with a variety of foods. All the staff were very friendly. I will definitely be staying there when I’m visiting Melbourne again.

Friends

8/10

Excellent

20 Mar 2026

Neil

All very good. Great location.

Partner

10/10

Exceptional

13 Mar 2026

Marion

Close to everything. Quiet comfortable room.

Self

10/10

Exceptional

12 Mar 2026

Kerry

Very friendly and helpful staff. Great location to get around the CBD.

Self

10/10

Exceptional

10 Mar 2026

Ian

Great location, staff very helpful and friendly. Late checkout easily arranged.

Self

4/10

Poor

08 Mar 2026

Michelle

Positives - checking in was easy, we don’t arrive until after midnight so 24 hour desk was good. Bedroom was large. Bathroom seemed to have been renovated more recently than the bedroom. Was small, but clean. Location was perfect for what we needed it for, which was easy access to trams going to Albert Park for the F1.
Negatives - the bed was absolutely terrible. Hard and springy, probably one of the worst beds I have experienced in a hotel. After 2 nights of next to no sleep and a sore back, I ended up having to spend money on a mattress topper at Big W just to make it bearable. Also, the shower seemed fine the first 2 days, good pressure and temperature. But the last 2 days we were lucky to get a lukewarm shower, despite running the hot water for 10 minutes waiting for it to heat up. At first I thought maybe it was due to us have showers during ‘high volume’ times, but I experienced the same issue at 4am - so that theory went out the window.
Overall, I would not agree that this is a 4 star hotel. We were there over F1 weekend, so prices everywhere were ridiculous everywhere, but I’m not sure how a hotel can justify charging $700 a night and then provide such poor beds and cold showers.

Partner

6/10

Pleasant

01 Mar 2026

Nicola

Look….. for a last minute change in my plans, it was fine. Exceptionally clean, with comfortable beds for a very reasonable price; located a very useful locale. However the noise of people using the lift and entering/exiting their rooms and feeling the need to yell at the tops of their voices made sleep almost unattainable. Which is a shame. The noisy A/C almost fixed the noise concern!

Self

6/10

Pleasant

01 Mar 2026

Ross

The a/c in room 823 was so noisy, went and seem reception and they were very helpful, they changed us into another room 1121 which we thought great the a/c was quiet, but it was right beside the elevators, this was late at night so it was not busy, but come about 5:30 in the morning when people start leaving the hotel the noise for the lift going up and down all the time was very annoying, we did not complain as we did not want to seem to be whinges but on check out we told the reception about the problem and it the same old story we will advise maintenance. I will say this the staff at hotel were great, the breakfast was great just the rooms we in were very noisy. Will never stay at this hotel ever again, Definitely not value for money, look elsewhere.

Partner

8/10

Excellent

28 Feb 2026

maryann

Room was fine

Partner

8/10

Excellent

22 Feb 2026

Alan

Staff were beautiful, room was clean

Self

10/10

Exceptional

15 Feb 2026

Pat

Clran and easy to deal with

Leisure Partner

10/10

Exceptional

15 Feb 2026

Karen

Lovely clean room. Friendly staff, great location.

Leisure Partner

4/10

Poor

31 Jan 2026

Danica

The room was absolutely tiny, with no view whatsoever. Very misrepresented in the photos. Fr the price we paid I thought it was a total rip off

Leisure Family

6/10

Pleasant

29 Jan 2026

Jimmy

Services was very bad

6/10

Pleasant

27 Jan 2026

Jimmy

Services very bad.

Leisure Family

6/10

Pleasant

24 Jan 2026

Robert

Had a so called king room which was very basic, carpets everywhere worn and not very clean, strong smell of cleaning fluid. Not a hotel just rooms no facilities, staff ok ,
Well placed in central Melbourne

Partner

6/10

Pleasant

21 Jan 2026

Miki

Pros:
Location - in the heart of the CBD
Courteous staff
Clean with modern fittings
Good price for the location

Cons:
Location - beggars and drunk people hanging out in the area. We were harassed in the hotel lobby by a drunk man. Staff did sort him out.
Rooms - are essentially fitted out concrete boxes. They feel very sterile and unwelcoming, almost like a cell. The use of fluro lighting does not help.

For the price and location, it is fine if you are just looking for a place to sleep. I personally would not want to stay here more than a night if I was planning on spending any length of time hanging out in the room.

Friends_and_family Family

8/10

Excellent

17 Jan 2026

Kerrie

Clean large room. Great location!

Leisure Partner

8/10

Excellent

17 Jan 2026

Jacinta

Location is so convenient to everything. Close to tram stops, right in the city, just a step to the shops.

6/10

Pleasant

16 Jan 2026

Nicole

On the plus side great breakfast.
Set up in reception odd. 2 people working in a tight area, when another kiosk was on the otherside & not enough room for guests to both talk to staff at the same time & couldn't hear from guest also speaking at the same time. Staff seem to have no idea what was going on when we were checking in, thought we were checking out. Then more confusion when checking out & leaving bags for the day.
Small issue but had to ask for toilet rolls, usually there is an adequate supply for the length of stay in the case 1 was not enough when staying for more than 1 night.

Leisure Family

10/10

Exceptional

16 Jan 2026

Maree

Group stay for a support group for a rare brain disorder. Gathering our volunteer committee from all over Australia for workshopping.
The staff were exceptional. The ideology of the Hotel with their programs to support people are also to be commended.
Our group really enjoyed our stay and the use of the small conference room for our meeting. We will definitely return.

Business

8/10

Excellent

15 Jan 2026

Patricia

Excellent location bathroom needed maintenance

Leisure Partner

10/10

Exceptional

12 Jan 2026

Pam Raewyn

Great room fir what we needed
Nice staff

8/10

Excellent

11 Jan 2026

Aaron

The room was clean on arrival

8/10

Excellent

10 Jan 2026

Susan

Overall good quality at a reasonable price right in the heart of Melbourne

Leisure Self

4/10

Poor

01 Jan 2026

Fiona

Lift was too noisy all night barely slept

10/10

Exceptional

28 Dec 2025

Lila

Very convenient for shopping and walking around.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Geoffrey

Room clean on arrival. Staff generally helpful.
No rrom cleaned/ tidied during our stay. Rubbish not removed, except by us, no bathroom cleaning/ linen and towels changed.

Leisure Family

4/10

Poor

23 Dec 2025

Daisy

When I tried to check in just before 2pm, the counter said I have to pay $20 to check in before 2pm. I was only 15 minutes before check in. I later check-in in after 4.30pm after late lunch. I paid the hotel early and is this the service that I get to pay for checking in slightly early. I have stay at this place frequently and also recommended my friends at this hotel. Ver disgraceful behaviour on this holiday season.

Partner

4/10

Poor

23 Dec 2025

Leiqing

staff at reception was rude.

Leisure Family

6/10

Pleasant

15 Dec 2025

Paul

Check in was not as smooth as it normally is. I was offered a room upgrade a few days prior to arrival at $6 per night, which I applied for. At check in, I mentioned about the upgrade application and the receptionist first stated that the upgrade is $25 per night. I told them the price in the offer. They tapped away on the computer and then came back with a price of $8 per night. I declined this and stated that the offer was $6 per night and started going through my emails to show them. They then made it $6 per night and then we proceeded with completing check in.

Friends_and_family Friends

6/10

Pleasant

14 Dec 2025

Richard

Eggs were half cold and tasteless. Parking was advertised as onsite but you had 2 walk two blocks to get to it. Room was very small and advertised as a family room. Shower was made for kids.

Friends_and_family Family

8/10

Excellent

13 Dec 2025

Daniel

Well located. Friendly staff

Business Self

8/10

Excellent

07 Dec 2025

Rod

Breakfast as very well organised. Although self serve buffet very easy to find things, with food & relevant crockery etc nearby.

Partner

6/10

Pleasant

07 Dec 2025

yvonne

Clean sheets would have been nice and was told to request clean towels at the front desk!! No fan in the bathroom??

4/10

Poor

06 Dec 2025

Rick

Disappointing, I feel that standards have dropped since last visited. No drawers or cupboards, needed when staying for a week. Only one chair available in room, 2 guests. Dry wall construction appears to offer low sound barrier from drawers & doors closing from adjacent rooms. Room serviced only once therefore rubbish built up over the stay. Needed to daily request tea bags & milk. Sink plug in bathroom not retaining water. No safety rail or non slip mat in shower. Aged quilt, appeared to be well worn & even torn in a number of places. Would have liked to give a better rating but feel that we have stayed in better Motels along the Nullarbor.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Simone

Amazing location, close to Everything!! Beds really comfortable. Would stay there again.

Leisure Friends

10/10

Exceptional

27 Nov 2025

Jacklyn

Ideal location for shopping and dining.

10/10

Exceptional

25 Nov 2025

Emma

Great location

Leisure

10/10

Exceptional

18 Nov 2025

Robert

Good

8/10

Excellent

16 Nov 2025

Andrew

Wet small eoom

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Andrew

Great location

10/10

Exceptional

10 Nov 2025

Leisa

Perfect location, clean & tidy

Friends_and_family Family

4/10

Poor

09 Nov 2025

James

The room was very very dusty. When I put my expensive cashmere trousers on the shelf they were covered in white dust. Although I dusted my wife spent the night coughing and her eyes went red

10/10

Exceptional

30 Oct 2025

Sharon

I would love to return there on my next visit; I enjoyed the complimentary breakfast, and it’s nearer to the shopping center

Friends

10/10

Exceptional

20 Oct 2025

Carrie-Anne

Great breakfast

10/10

Exceptional

18 Oct 2025

Mark

Had a great stay always good

10/10

Exceptional

10 Oct 2025

Rochelle

There was a good varietyvset out for breajfast and there is pkenty of parking stations ariund

Leisure

10/10

Exceptional

01 Oct 2025

Leah

The lady working on breakfast service each morning was excellent. She was very friendly and was continuously rushing around ensuring everything was running smoothly.

Leisure Partner

8/10

Excellent

30 Sep 2025

Nicole

Great location for shopping

Leisure

10/10

Exceptional

29 Sep 2025

Nadine

Had a great time very close to all the shops and restaurants

Friends_and_family Family

8/10

Excellent

25 Sep 2025

georgia

Great price and location.
Quite noisy though, road noise and noise from other guests significant

Leisure Family

8/10

Excellent

24 Sep 2025

Jackie

The lighting in the room was terrible maybe look at fittings to provide better lighting. The air conditioning was ok but came through a vent and was noisy

Partner

10/10

Exceptional

22 Sep 2025

Ian

Location and price was the best

Leisure Self