Name: Platinum City Serviced Apartments
Address: 327 La Trobe Street ( call intercom 305), Melbourne, 3000, AU

10/10

Exceptional

27 Jun 2026

Michael

Great shopping experience close by

10/10

Exceptional

10 Apr 2026

Janine

Great location, close to Melbourne central . Apartment good two bedroom with living area. Will stay next time in the city .

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Carla

The staff were very friendly. Very helpful and accomodating.

Friends_and_family Family

6/10

Pleasant

06 Mar 2026

Brenton

Air conditioning didn't work, door would jam when opened, waist chute was falling out of wall. Otherwise ok

8/10

Excellent

22 Nov 2025

Joanne

Rooms were clean and roomy

Leisure Family

8/10

Excellent

10 Nov 2025

Adrian

Clean room, good facilities, well priced and comfortable.

Leisure Partner

8/10

Excellent

10 Nov 2025

Carli

Access was easy. Staff were friendly. Apartment was basic but housed the essentials.

Leisure Family

8/10

Excellent

01 Nov 2025

Glenn

Great.value for money. Not big but certainly comfortable

Leisure Family

6/10

Pleasant

01 Nov 2025

Sarah

The room was clean and had everything we needed but there was a really strong smell in the apartment which wasn’t very pleasant.

Leisure Family

10/10

Exceptional

07 Oct 2025

Frances

Fantastic location close to so many things, clean, communication amazing definitely recommend

Friends_and_family Family

6/10

Pleasant

04 Oct 2025

Frances

The room needed more kitchen utensils. I booked an apartment hoping to cook breakfast and maybe a few dinners. However there was only 1 pair of tongs, a wooden spoon, 1 small pan, 1 small pot, cups and very minimal cutlery. Definitely needed bowls for salad, a potato peeler, a strainer and an oven dish. It's pointless having an oven and stove if there is nothing to bake or cook with. I could tell that the room had been cleaned however it needs to be more thorough. The kettle was really dirty and the bathroom cupboards hadn't been wiped as there was dust and hair on the shelves. The shower also had mould. Would have been nice to have the car park closer to the hotel. Loved that it was close to the shops and food stores.

Friends_and_family Family

6/10

Pleasant

06 Jul 2025

Kelly

The pictures on site are very deceiving. Far smaller than expected.

Leisure Family

8/10

Excellent

09 Jun 2025

Dianne

The room was clean and well resourced (heating, TV, washing machine, oven, hob). The room had opening windows which was welcome (as so many properties of similar ilk don't have opening windows now). The interaction with staff was good.
The bed was lovely and comfortable and most welcome.
The room itself was quite small and sparsely furnished but tastefully done.
It was not a practical set up however in a number of respects. There were no instructions to virtually anything within the room and it took quite some time to work out how to use the oven's various settings (I had to Google it), how to open the cupboards (required to press open rather than pull open), how to use to bathroom taps (see below) and to locate the utensils to assist with cooking. The utensils were ultimately found in an upper cupboard and which when pulled out resulted in a knife falling out of a receptacle (and which could be a potential risk). Similarly both the toaster and kettle were in upper cupboards - the toaster being unreachable even when I stood on a chair. The washing machine was a welcome addition but the clothes drying rack was super small and not able to hold many clothing items.
The shower was difficult to fathom as the tap function seemed to be the exact opposite to what was displayed on the tap i,e, hot to one side and cold to the other.
It was an overall enjoyable stay but a more practical approach is needed in relation to the property's resources.

10/10

Exceptional

16 Mar 2025

Patricia

Clean and comfortable
Views are great
Plenty of dining options nearby

8/10

Excellent

08 Feb 2025

Elisabeth

We had a great stay here. It is in a great location with easy access to everything downtown. Check in was very easy with a perfect parking option. The apartment was clean and maintained. It is not very spacious and is a bit small, but it served us perfectly for a one night stay in Melbourne downtown.

Leisure Partner

6/10

Pleasant

26 Jan 2025

Karen

Check in process
Reception door should be open if not being greeted at level 3

10/10

Exceptional

21 Jan 2025

Lauren

This property was in a fantastic location. Neat and tidy. Would stay here again no worries

Leisure Partner

6/10

Pleasant

07 Nov 2024

Bryan

Housekeeping knocked on the door at 9:30am before checkout.
Lack of amenities eg lack of coffee and tea. Soap.

2/10

Poor

05 Nov 2024

Josefin

Had to climb 38 floors TWICE because the lift wasn’t working

10/10

Exceptional

28 Sep 2024

Leigh

Great value for money. Very happy with stay, would definitely stay again.

Leisure Self

10/10

Exceptional

26 Sep 2024

Deborah

Great location!

Leisure Family

10/10

Exceptional

01 Sep 2024

Ramon

Location and views are fantastic, very private and quiet for city accommodation. I will recommend it to all my friends.

Partner

10/10

Exceptional

31 Jul 2024

Dean

Excellent location only 100m from Melbourne Central Shopping Centre. Parking is about 100m away in a different building but only $25 a night with in/out.
Excellent communication with staff. Room was neat and tidy, well equipped and a decent size.

Leisure Family

4/10

Poor

18 Jul 2024

Jeremy

Checkin was g great

Business_and_leisure Friends

6/10

Pleasant

02 Jun 2024

Susan

I liked the location of this place. The owners were helpful and answered all our question regarding the booking and parking ect......
The down side was the condition and cleanliness of the property.

Leisure Partner

4/10

Poor

21 May 2024

Sarah

Rooms are average no major issues.
The building is almost 40 levels high and has 2 lifts.one lift was out of order our whole stay. The other lift broke down on our first day which meant we couldn’t access our room on the 37th floor for 2 hours. With so many rooms and high floors it is not acceptable to only have 1 lift in order With other tenants telling us the second lift had broken down 3 times in recent weeks.

Leisure Friends

6/10

Pleasant

17 Mar 2024

Patrick

Okay place to stay

Not a bad place to stay due to the location of the property however the check in process and overall cleanliness of the property could be improved.

Friends_and_family Family

8/10

Excellent

15 Mar 2024

Jenny

Very nice place to stay, very quiet and secure

Leisure Partner

10/10

Exceptional

27 Feb 2024

Barbara

Convenient to local restaurants in

Leisure Family_with_children

8/10

Excellent

25 Feb 2024

Kate

Location is great. Bit of a smell in the bathroom & cleaning could have had a bit more attention to detail. Otherwise it was fine

Leisure Family

10/10

Exceptional

19 Feb 2024

jodi

was happy with the hotel for the price

10/10

Exceptional

11 Jan 2024

Linda

We booked a 2nd room apartment. Property was within walking distance to shops and local food. Property was clean and amenities replenished when requested. Would recommend.

Leisure Family_with_children

6/10

Pleasant

03 Jan 2024

Simonne

Single split air con only with broken vent cover so no real air circulated. Dishes still in the dishwasher and a left over shoe under the bed. Great position though - ok for sleeping but not for spending a lot of time in

Leisure Family_with_children

6/10

Pleasant

02 Jan 2024

Donna

Main bed small, minimal space to walk around in bedroom. Bed very low to ground. Apartment is small so even though it’s two bedroom, lounge seating is only for 2 people
Great communication re checkin procedure and car parking option

Leisure Family

2/10

Poor

29 Dec 2023

Gregory

The check in process was weird the room was substandard and not like the pictures at all. Bedroom with double bed was so tight and had no space to walk around. Would never recommend to anyone.

8/10

Excellent

20 Dec 2023

Olivia

Good apartment in CBD, close to everything to walk. Trams outside for exploring city. Only one lift operating at the time we stayed but good property.

Leisure Family

6/10

Pleasant

13 Nov 2023

Wright

Onky good thing is location.

Windows wouldnt close properly, aircon realy noisey and extractor fan in bathroom constently on so very noisey.
Only good thing is location.

Business

4/10

Poor

26 Oct 2023

Mark

Reception for this property is actually the owners kitchen and the luggage storage is in a (none too tidy) bedroom. Access to the building requires you to call on a punch pad outside - reception may or may not answer.
Staff were not all that friendly nor helpful to our party and others we met.
Couch in the room had old food between the cushions and dishwasher had not been emptied ready for new guest arrival.
Handy spot but there's plenty of other options .

Leisure Friends

8/10

Excellent

21 Oct 2023

David

Location Suited our needs

8/10

Excellent

21 Oct 2023

Tim

Accommodation was rather spartan and very compact. It lacked character and homely touches e.g. no full length mirror in bedroom or bathroom. Kitchen equipment was limited e.g. only one saucepan, no frypan.

Location etc are all good. A good location but not somewhere you would want to spend a lot of time in.

Leisure Self

10/10

Exceptional

17 Oct 2023

Lyndall

Enjoyed our stay!! Thankyou

10/10

Exceptional

12 Sep 2023

Jennifer

Staff was terrifically helpful! The view from this perfectly furnished apartment was amazing!

6/10

Pleasant

26 Jul 2023

Darren

Second time staying and its really got worse!

Business Self

4/10

Poor

16 Jul 2023

Blake

-No smoke alarm in bedroom - illegal
-Shower screen would only open towards shower - illegal
-sticky tape holding a/c open
-dishwasher still loaded with last persons dishes.
- floor was filthy- baby was black after crawling on floor for only a few minutes.
- common area for lift smelt like mould and rubbish

Wouldn’t rate this place at all

Leisure Family_with_children

8/10

Excellent

31 May 2023

James

Room 3605

Overall very good, the only complaint that we could have is that the height of the kitchen cupboards was too high for the average person.

Partner

8/10

Excellent

31 May 2023

Francis

Convenient location.
Kitchen crockery is chipped needs replacing

Business_and_leisure Self

8/10

Excellent

21 May 2023

Paul

Enjoyed the weekend, would stay there again views were great.

Leisure Family

10/10

Exceptional

22 Mar 2023

Sarah

Great place to stay in the city

We stayed to attend the Ed Sheeran concert it was a great location to stay being close to lots of restaurants and trams to get to and from the mcg
There could be better signage for both the apartments and the car parking locations

Friends_and_family Family

4/10

Poor

24 Feb 2023

Brad

Room is ok but very small. Foyer area was disgusting and very smelly.

Leisure Family

6/10

Pleasant

25 Jan 2023

Rosemary

Bedroom did not have a window as shown in the advertisement. No where to store luggage before check in was available and after checkout while waiting for flights. Otherwise everything was fine.

Leisure Family

8/10

Excellent

20 Jan 2023

Fiona

Great location and very reasonable price for a family stay.

Leisure

8/10

Excellent

09 Jan 2023

Brad

Great location and apartment was neat and tidy - would stay there again next time travelling

Leisure Family

8/10

Excellent

02 Jan 2023

Magdalena

It was overall lovely good Responce from the Office and gteat Location .Room excellent &fantastic View...would recommend &stay again...

Leisure Partner

8/10

Excellent

30 Dec 2022

Manu

It was very easy to commute to city and was easy to communicate with the team.
They did accepted our extra request in short notice which was great.

Leisure Family

6/10

Pleasant

16 Nov 2022

Maureen

Very clean but no hands on reception, lack of crockery etc, tea and coffee supplies very limited. No help with tourist attractions. Would not stay there again.

Leisure Partner

2/10

Poor

07 Nov 2022

Carmen

Only 2 lifts. 1 Lift out of order over 7 days. Coffee machine, washing machine not working.
Only 2 cups no plates in the kitchen.
Will never go back

Leisure Friends

10/10

Exceptional

25 Oct 2022

timothy

Really good value for money. A well located property. Very secure building access. Excellent light bright decor, with fabulous city views. Good communication, with easy checkin process. Highly recommend if you looking for a city self catering apartment.

Leisure Friends

8/10

Excellent

23 Oct 2022

David

Late check in was simple, text contained detailed and easy to understand instructions. Would have liked more than 2 coffee pods, 2 teas and 3 small milk for a two night stay

Leisure Partner

4/10

Poor

22 Aug 2022

Jane Allison

View were good, location was good.
When booking a room for 3 people, there should be bathroom supplies left for 3, if more than a day provide sufficient towels etc. Our room hand 4 towels but then only 2 small hand towels and not face washers.
We had also been left 2 x shampoos 1 conditioner, 2 soaps. 3 of each should be left.
TV in room, but no TV Controller.
In the kitchen did not have 3 of everything and the rubbish bin fitted in the cupboard under the sink was too big. The cupboard was unable to be closed and stuck out several inches (unsafe).
Loud noises directly above us, sounded like furniture being moved around (occurred late at night)

Leisure Family

6/10

Pleasant

29 Jul 2022

thomas

The Building Manager was friendly and helpful. Location is great.

The downsides are:
1: the sink was draining extremely slow we had to brush our teeth over kitchen's sink.
2: the shower was draining properly the first day and was totally blocked the 2nd day. The water was everywhere in the bathroom outside the show place.

The manager was luckily acted in a timely manner to fix both issues.

3: strong smell in the room

4: only Chanel 7 is available for the TV. all other Chanels were freezed.

5: the rubbish collecting tunnel was not working on the floor we stayed. We had to leave the rubbish in the room and took them with us when we go out and dump them in the rubbish bin from the street.

Leisure Family_with_children

10/10

Exceptional

21 Jul 2022

Auke

Central Location

A convenient accommodation at a central location in the Melbourne CBD.

Friends_and_family Family

8/10

Excellent

21 Jul 2022

AHMED

It’s very clean and Quiet
Also very nice view

Business Self

10/10

Exceptional

15 Jul 2022

Clare

Clean tidy and well stocked with all the essentials. The location was perfect for getting around the cit, tram and train stops located right out the front. Excellent communication and access to parking.

Leisure Friends

6/10

Pleasant

24 Jun 2022

Lilian

It was close to the places i needed to go. Not well mantaine. No one was there when we arraived. They charge us more than it was said in the deal.

Business_and_leisure Partner

8/10

Excellent

13 Jun 2022

Yukie

The apartment is very close to Melbourne Central. The place is very small but has got everything we needed. Check in and check out was easy with their instruction. Bed was comfortable. Cleanliness can be a bit better. Overall it was great.

Leisure Family_with_children

2/10

Poor

04 Jun 2022

Renee

Arrived at the property to be buzzed up to 'reception' which was just a dodgy hotel room with a desk in it. given our room key that was almost impossible to unlock the door to get in, couldn't lock the door from the inside which we contacted reception to ask them to fix, and they stated they would get housekeeping to fix it the next day. No one fixed the lock and the next day we were unable to get into our room as the key wouldn't open the door for 4 hours, we were stuck out on the street until the early hours of the morning until we finally unlocked it (after almost 4 hours of trying to open the door) attempted to contact the staff with no answer. Got inside and the door wouldn't lock from the inside again, we spent 2 nights in a room that wouldn't lock. We told the manager the next day about the lock who disregarded our problems and was refusing to give us a refund and argued with us for 30 minutes in front of the room about why it was our fault that we couldn't work the key and that he believed it was safe for the door not to lock because they have a fob system in the lifts. The manager's first language was Chinese and he couldn't speak hardly any English and was talking to his staff in another language in front of us. We had to argue with this man for over 30 minutes and get wotif.com involved to get a refund, after all this, the manager was trying to deceive us into leaving before they refunded us. Do not stay here whatsoever book somewhere reputable! this is not a hotel

Leisure Partner

10/10

Exceptional

14 May 2022

Cathy

nice place, close to shopping

Leisure Family

8/10

Excellent

11 May 2022

Mark

Close to everything.Bathroom could of been a little bit cleaner.

Leisure Family

8/10

Excellent

11 May 2022

victoria

Great location, air conditioning/ heating function didn’t work too well meaning the flat was often cold. Lovely stay otherwise. Very good communication throughout.

Leisure Partner

8/10

Excellent

08 May 2022

Jeffrey

Unit was cramp but, served all needs for 4 adults. Able to walk to the footy and parking not too far away. Staff very helpful.

Leisure Family

4/10

Poor

30 Apr 2022

Lauren

Couldn’t get past the bad smell of the room. Found black hair through the bed which is weird for two blonde hair people. Staff very friendly!

Leisure Partner

10/10

Exceptional

28 Apr 2022

Courtney

Cute little apartment

Great little place to stay and a perfect location with easy enough access to everything in the city. Quaint little apartment, which was lovely and clean and had everything we needed. Check in and out was super easy and good communication!

Partner

4/10

Poor

20 Apr 2022

Leanne

Property is close to Melbourne central and trams.
The floor is dirty and bathroom had a very strong urine odour. The bathroom door hand was loose on inside, not safe.
People in the apartment next door were smoking weed.
There was no hand sanitiser in the lifts or foyer.
By 5pm the sliding door to the front of the building was broken - anyone could get it which felt unsafe.

Leisure Family

8/10

Excellent

14 Apr 2022

Megan

One of the cheapest for the location. We booked the two bedroom apartment which was great. The rooms are quite small - we had planned to set up a portacot but found it wasn’t going to fit in the room. There is a bit of wear and tear in the place, it’s not pristine but has everything you would want (kitchenette with fridge, nice bathroom with soap etc. TV) and location is great and quiet. Communication around check in was very good and clear.

Leisure Family_with_children

2/10

Poor

07 Apr 2022

Liz

Foyer smelt of garbage. Unit was filthy. Floors were sticky and looked like they had not been cleaned in ages. Dirty sticky handprints on windows, microwave and table. Clearly nit cleaned properly between guests which is a worry with COVID. Glad we only booked one night here. Would not recomend.

Leisure Family

10/10

Exceptional

05 Apr 2022

paul

Location and the view were superb!

Leisure Friends

10/10

Exceptional

28 Mar 2022

Gemma

Had a great weekend here- the apartment had everything we needed. Thanks!

Leisure Family_with_children

8/10

Excellent

04 Mar 2022

Crystal

I am soooo grateful for this accomodation. Smack in the middle of Melbourne and close to everything you do and dont need. The views from the room were unexpected and mind blowingly amazing! The communication and friendliness of the staff was exceptional and I cannot thank them enough for everything. There are things that are outside of their control that was less desirable but the pros far outweighed the trivial cons.They made my trip memorable and I will definitely stay with them again!

Leisure Friends

4/10

Poor

08 Feb 2022

Randall

42 story building. 1 out of 2 elevators not working. Working elevator made banging noises. Long waits each time.
2nd bedroom legally not a bedroom. No opening window and no A/C. False advertising

Leisure Friends

6/10

Pleasant

02 Dec 2021

Nathaly

Great location and views for a weekend getaway.

Leisure Partner

2/10

Poor

27 Jun 2021

Verified traveler

One week booking for daughter in Melb for work. Property well below your standards and did not meet standards guaranteed under Australian consumer law. Allocated room had a strong smell from the bathroom. Described it as an open drain/sewer, and it may well have been sewer gas. I texted the managers and asked to either fix the problem or find a new room. They offered a new room. When she arrived from work she was told to pack all her things and bring them to reception where she could get the new room key. No assistance was offered. This would have meant repacking a 25kg suitcase and groceries. Eventually agreed to give her the key instead and she made many trips to transfer unassisted.

New room - no hot water in shower. I reported this by SMS and asked the managers to fix. They went to the room, reported hot water OK and would be happy to explain how to use the shower. On return from work she put the mixer in position and let the water run. No hot water. My daughter has travelled extensively/knows how a shower mixer works! We had little option but to move out, she packed up and left that evening 23 June.

We had use of the property for four of the seven days we have paid for, and are out-of-pocket as a result. We ask you give consideration to a credit/refund. We have dealt with WOTIF for many years and are very unhappy.

Not least we are unhappy because I couldn’t find any way to communicate more fully in writing nor phone, so hope someone at WOTIF reads this and responds.

Business Self

6/10

Pleasant

21 May 2021

Verified traveler

Place was good and convenient and all that but it was a little confusing to get into (being a serviced apartment, no offence) and the heater didn’t work too good. But all in all it’s a good place to stay at.

Leisure Friends

4/10

Poor

05 May 2021

Verified traveler

Great place very clean . But very hard to check in . As reception was on 3 rd floor had to go up and down 4 times to get key then to get backs then move car . So very hard . And the lady could not speak English that made it hard also

Leisure Partner

8/10

Excellent

20 Apr 2021

Verified traveler

The apartment was conveniently in the centre of the city, close to attractions and services such as shops. Very close to the free tram service. An enjoyable stay.

Leisure Family

8/10

Excellent

12 Apr 2021

Aaron

It was fine, good location

Friends_and_family Family

4/10

Poor

10 Apr 2021

Verified traveler

Image for the listing does not match the property. The apartment was also quite unclean, needing a good vacuum.

Leisure Family

8/10

Excellent

21 Mar 2021

Verified traveler

Fantastic location just a few mins walk to Melbourne Central. Well priced for location, standard and all the amenities required. Although property does not offer onsite parking, they offered to pre book with nearby carpark at a very reasonable price. Overall a great stay and would definitely book again.

Leisure Friends

6/10

Pleasant

25 Feb 2021

Grant

Difficult check in

The apartment service desk didn't acknowledge my pre-payment at check-in and it took a long time to resolve until I was given access to my room. The bond was almost twice the room rate and takes 7 days to be refunded.

Business

10/10

Exceptional

08 Mar 2020

Ofelia

Great experience

Very good place and clean. Space is excellent too. Will recommend to friends.

Self

6/10

Pleasant

02 Mar 2020

Verified traveler

Great views from room and location was great for our needs

Leisure Family

4/10

Poor

29 Feb 2020

Verified traveler

Bed and pillows are very comfy. Found the shower to be not very clean, there was mold around the base. There were slippers provided but didn't look like brand new so there was no way we would have used.

Leisure

8/10

Excellent

24 Jan 2020

Verified traveler

Bed is not clean

Although bed sheet is clean, The blanket is not clean. Must be never washed after being used for long time. It has smell from human.

Self

8/10

Excellent

12 Jan 2020

Verified traveler

Great location, very clean and well appointed. Easy communication and would recommend to others.

Friends_and_family Partner

8/10

Excellent

11 Jan 2020

Verified traveler

Pleasant stay

the place was clean & spacious. Bed was comfy.

Friends_and_family Friends

10/10

Exceptional

06 Jan 2020

Verified traveler

The location ,the facilities ,cleanliness are second to none!
The friendly staff were amazing,check was a breeze.
I will certainly be returning! The view was an absolute bonus.

Friends_and_family Family

8/10

Excellent

17 Dec 2019

Verified traveler

Good location. Very clean. Easy check-in. Very comfortable beds.
2nd bedroom very small though.

Leisure Friends

8/10

Excellent

12 Dec 2019

Verified traveler

Good location, tidy rooms, close to the CBD, good communications