Name: ibis Melbourne Hotel and Apartments
Address: Therry Street, 15-21, Melbourne, 3000, AU

6/10

Pleasant

21 Jul 2026

Brett

..

4/10

Poor

21 Jul 2026

Tegan

Car park is ridiculously narrow to enter and turn into - let alone exit
After calling for directions 4x as Google map via Hotels ap took us to wrong street - staff still didn’t tell us to stop and unload luggage and my 77yo mother out front instead of in the underground carpark with 3 flights of stairs
Restaurant wasn’t open / not in business at all - also inaccurately described on Hotels ap
Room very clean, breakfast buffet good

Business Family

6/10

Pleasant

15 Jul 2026

Christopher

Room was ok, beds comfy but carpet old and stained in the room and hallways
They have the bare minimum of toiletries, soap TP etc so we kept running out of everything
The room was noisy, there was a pinging sounds every few minutes that sounded electrical
Air-conditioning was a plus, but you needed it on all night as the blankets were not warm,
In the end, you get what you pay for if you go cheaper.

Family_with_children

2/10

Poor

14 Jul 2026

Rebecca

Location is great. Small and quiet but not clean at all, furniture is terrible and old. No services. Below basic and old.

Family

10/10

Exceptional

12 Jul 2026

Noniette

Perfect location! Helpful staff

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Mrs. Lorraine

Booked a one bed apartment. The bed for my daughter was appalling. It was a sofa bed and the mattress was so thin that the springs were almost visible. One pillow for each guest - no extras. A dark room, minimum tea/ toiletries etc. Would not stay again as I would rather pay a little more for extra comforts.

Partner

8/10

Excellent

08 Jul 2026

Jane

Good size room, comfortable bed.

Self

10/10

Exceptional

06 Jul 2026

Anxu

good

6/10

Pleasant

27 Jun 2026

Jodie

Fairly basic accommodation but ok. Breakfast was nice.

Family

8/10

Excellent

12 Jun 2026

Karen

Full English Breakfast Very Good - will definately make me come back again. Property and room clean and quiet, nice bed, only let downs lack of reception staff and MOULD in the shower.

Self

8/10

Excellent

10 Jun 2026

melanie

Was nice and central. But they said the restaurant was only open in the am for breakfast

Self

6/10

Pleasant

08 Jun 2026

Raimonds

it was ok

Family_with_children

6/10

Pleasant

06 Jun 2026

Ahmed

Close to everything

Friends

8/10

Excellent

05 Jun 2026

Victor

It was a good stay

10/10

Exceptional

01 Jun 2026

Misha Lee

So so so good for the price will b here again

Friends

8/10

Excellent

01 Jun 2026

JOSEPHINE

Helpful staff.
Conven

10/10

Exceptional

30 May 2026

Douglas

Helpful staff, good breakfast.

Partner

6/10

Pleasant

24 May 2026

Maribel

The staff was great!

Family

10/10

Exceptional

23 May 2026

Sukhwinder

Staff members are good.

Self

10/10

Exceptional

21 May 2026

sandra

Basic accommodation. Great location close to vic markets and city. Cheap! Amazing value

Friends_and_family Family

4/10

Poor

18 May 2026

Arash

Very disappointing stay. The hotel was extremely dirty and poorly maintained. The curtains were stained and grimy, the carpets throughout the room and hallways were old and filthy, and the bathroom was very outdated. The bathroom fixtures were worn out, discolored, and even loose.

There was not even a power outlet next to the bed to charge a phone, which was very inconvenient. The room had only one small, dim light, making the space feel dark and depressing. The bathroom had no ventilation at all.

The photos used in the advertising are highly misleading and do not reflect the actual condition of the property. Even the carpet at the main entrance was old and badly worn, and the walls and corridors looked dirty and neglected.

Overall, the hotel is in serious need of renovation and much better cleaning standards. I was genuinely shocked by the condition of the room and would not stay here again.

Partner

6/10

Pleasant

15 May 2026

Brenica

The hotel was ok. Close to food places, trash cans didn’t have garbage bags, no bathroom amenities except hand soap/body wash. No wall plugs next to bed, dark lights. Breakfast had good amount of choices but not a lot.

8/10

Excellent

10 May 2026

Ronald

The room was clean but there was a strong urine smell in the hallway and some in our kitchen area but not the bedroom. It was not there the next day. It is located in an area with many oriental restaurants but no traditional ones.

Partner

8/10

Excellent

09 May 2026

KOUTUK

There were no toiletries provided in the bathroom. Other than that everything was great. The staff very courteous and the cleanliness was good.

Family_with_children

4/10

Poor

08 May 2026

Vasil

2 star hotel

6/10

Pleasant

08 May 2026

Patricia Margaret

I would recommend placing a lounge car in the room to relax in.

Self

8/10

Excellent

07 May 2026

Helen

Mugs instead of cups would be better.
Room being cleaned next door to mine . 10:40 at night 😳
Noisy !

Otherwise a very peaceful stay.

Self

10/10

Exceptional

07 May 2026

Ivan

We have stayed in this hotel twice in two years. Both times, it has been an enjoyable stay. The location is very strategic, close to Queen Victoria market and other parts of the CBD. Rooms are still reasonably priced, and amenities are alright. Not out of the ordinary, but also not a let down. I noticed that the breakfast selection has gotten fewer in my second stay. I understand the current economic climate is impacting all businesses. Overall, decent and no fuss stay for the price.

8/10

Excellent

03 May 2026

Pui Shan Stella

Clean room, really helpful staff, somewhat convenient station (near train and tram).
8.5/10 will book again

Family_with_children

10/10

Exceptional

02 May 2026

Stephen

Excellent staff service. We were able to store our bags pre and post check in/out and were provided with an umbrella to go shopping in the heavy rain. Staff very helpful 👍

Partner

4/10

Poor

28 Apr 2026

leonie

I only stayed one night, and it wasn't too pleasant. You get what you pay for.

Self

10/10

Exceptional

25 Apr 2026

Bradley

Clean

8/10

Excellent

23 Apr 2026

Joy

Kitchen facilities but nothing to cook with, staff are lovely and in a great location

10/10

Exceptional

22 Apr 2026

Jianming

Great

Friends_and_family Friends

10/10

Exceptional

22 Apr 2026

Satunya

Only make bed not vacuum full of dust 😅Make me sneeze..
Need more rubbish bin and plastic bags in the room. Good location easygoing.Reception so nice and Helpful.

Family_with_children

10/10

Exceptional

21 Apr 2026

Gregory

Great hotel, in a great central location

Self

10/10

Exceptional

14 Apr 2026

Jonna

Perfect basic apartment, large rooms and great location. Great place to stay of you are camping in the wild etc for majority of trip as it has laundry room with tumble dryer to use at a low cost.

4/10

Poor

12 Apr 2026

Michael

I wasn’t happy with this room. Not clean
Very smelly and dissatisfied
Staff were traffic

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Dianne

It was close to the markets and trains but the sheets are noisy . Every time one of the kids turned in bed the sheets were loud

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

alan

The ac was good

Partner

10/10

Exceptional

08 Apr 2026

Shari

Property was clean and tidy! It was warm when we checked in early hours.

Our receptionist Anisha (not sure on the spelling sorry) was 2nd to none!!

Self

4/10

Poor

08 Apr 2026

Mehak Preet

yes

Family_with_children

8/10

Excellent

05 Apr 2026

Sharon

Yes

Partner

10/10

Exceptional

05 Apr 2026

Athena

Breakfast is good, and had variety of choices. The location is excellent, bot far away from the river, and close to the city circle tram station.
The staff is helpful.

Partner

10/10

Exceptional

01 Apr 2026

Maxine

Friendly staff, easy check in/out. Very close to free tram.

Friends

10/10

Exceptional

01 Apr 2026

Suzan

Well located. The parking is really tight.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Marinela

Clean rooms
Friendly staff
Close to everything

Family

4/10

Poor

28 Mar 2026

Glenn

Can see why overseas students stay here.
No glasses in the room for a wine, two different style coffee cups, I know it’s not really a big deal but come on.
Extremely limited car parking, at least the shower didn’t leak

Partner

8/10

Excellent

27 Mar 2026

Girish

Laundry was excellent and a great help. Breakfast could be better. Very few veg choices. Boiled eggs difficult to get

Family

8/10

Excellent

26 Mar 2026

Girish

Laundry service very useful and convenient. Breakfast choices a little limited. Difficult to get boiled eggs.

Family

8/10

Excellent

15 Mar 2026

Jonathas

.

8/10

Excellent

15 Mar 2026

Ann

University is close by so younger set; lots of students around. I walked everywhere except for taxi from & to train/bus station; too much luggage to walk comfortably at 76.

Self

2/10

Poor

13 Mar 2026

Mia

Shower had no water pressure and was freezing cold. Staff said they would come to my room to move me and never came. Mentioned this to the front desk upon checking out and was simply told “okay.” Room was clean and bed was comfortable.

10/10

Exceptional

12 Mar 2026

Leanne

Tea towel and washing detergent would be helpful

Family

10/10

Exceptional

10 Mar 2026

Maria Begona

Very convenient location. Nice large bathroom compared to most Ibis hotels.

Family

10/10

Exceptional

10 Mar 2026

Carl

Excellent accommodation and centrally located, staff were extremely helpful and professional.
Will stay again

Family_with_children

10/10

Exceptional

18 Feb 2026

Babak

Thanks for great service, location and front desk hospitality!

Partner

8/10

Excellent

15 Feb 2026

Hendaru

Clean room

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

WEI ZHENG

good

Friends_and_family Family

8/10

Excellent

08 Feb 2026

Rolande

room were very clean

Leisure Friends

8/10

Excellent

07 Feb 2026

Shane

Good location

2/10

Poor

31 Jan 2026

Maria

Dirty horrible hotel.
Breakfast was awful
I was tricked by the pictures online

10/10

Exceptional

31 Jan 2026

Verified traveler

Amazing service!!! Clean room

6/10

Pleasant

29 Jan 2026

Emiro

The staff were all very friendly. However, the hotel needs some work and service improvements.

The breakfast was average and found the coffee really bad. Melbourne is famous for its coffee culture and the hotel didn’t live for the standards of the city. The coffee machine in the breakfast room doesn’t make god coffee.

The rooms are not clean daily but every other day. They do the bare minimum when cleaning the rooms (only do the beds!) - I found the floor in my room and the toilet still dirty during the 5 days I was in the hotel. Also, they didn’t collect the dirty cups and top up the coffee amenities. The cleaning was very poor!

The room was ok - a bit dated furniture but the bed was comfortable.

Partner

10/10

Exceptional

19 Jan 2026

Vitali

The room is on the older side but clean. The beds were comfortable and the sheets were nice. Minimal in the way of amenities. The staff were helpful and it is a great location. Close to the free trams, the city and Victoria markets

Leisure Family

8/10

Excellent

06 Jan 2026

Eion

Good

10/10

Exceptional

06 Jan 2026

Tania

The room was perfect and comfortable. The staff were helful and the breakfast was sufficient

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

DARYL

JUST NEEDS A FRESHEN UP ROOMS WEREA BIT OUT DATED REQUESTED A FEW THINGS THAT NEVER ARRIVED EG CLEAN TOWELA MORE TEA AND COFFEE

Leisure Family

4/10

Poor

02 Jan 2026

Arijit

During checkin, I booked the hotel parking(basement), but the staff guy did not tell us that there was no lift from the car park straight till the floor we were on. If he did, we could have taken out our luggage at the reception and not have to carry our heavy luggage 2 flight of stairs.
The room was extremely dark and had no sun light at all !! The building seemed covered from all angles so no sun light could come in. Very poor experience

Leisure Family_with_children

6/10

Pleasant

27 Dec 2025

SACHIN AVINASH

No room servicing even after explicitly requesting before we left for the day. The staff was good but property was not enough value for money

Leisure Family_with_children

2/10

Poor

26 Dec 2025

Prateek

Room amenities missing utensils, paper towels, cutlery, water especially after paying extra $100 for early check in

Leisure Family

4/10

Poor

15 Dec 2025

naresh

The internet did not work. The rooms were not good. The pictures online looked good, but when we got to the hotel, we were very disappointed.

The staff were not very nice. They would not let us cancel our stay.

6/10

Pleasant

25 Nov 2025

Paul

.

8/10

Excellent

24 Nov 2025

Richard

Location, size of room and amenities

Leisure Partner

6/10

Pleasant

19 Nov 2025

Daniel

The toilet had dried urine stains on it when I checked in and Shower drain doesn’t work properly. Property should raise their facility standards….

10/10

Exceptional

18 Nov 2025

Junnan

Clean room

Family

8/10

Excellent

11 Nov 2025

Rebecca

Clean, helpful staff. Easily accessable

8/10

Excellent

10 Nov 2025

ranjini raghavendra

Comfortable stay . But the toilet leaking water throughout the night

Business

6/10

Pleasant

09 Nov 2025

Mick

Staff good. Facility rather run down.

Business_and_leisure Partner

2/10

Poor

31 Oct 2025

Shelley

Room and staff were fine - I damaged my car trying to get out of the car park which is too narrow for bigger vehicles. Signs are not enough - either fix the opening, warn guests before they arrive or attempt to drive down there or don't offer car parking at all. I will need to make an insurance claim now to fix my car.

10/10

Exceptional

27 Oct 2025

Swee Han

Staff were exceptional

8/10

Excellent

26 Oct 2025

Caitlin

Lovely staff and nice stay:

Leisure Family

8/10

Excellent

18 Oct 2025

Rachael

We were located on a floor with the laundry facilities which worked out perfect for us with young children. The beds on the rooms were awesome, very soft and much needed after a day of exploring. The hotel is older and would benefit from a few updates to the blinds, and railing in the shower as it was quite slippery. Being an appartment having a knife to cut fruit etc and a few condiments such as jams would encourage the use of the kitchette more also. One comment from another was the wish that house keeping vaccummed the floors whist servicing as they were not done during our extended stay. Overall our stay was met with accomodation and super friendly staff. Would highly recommend for the location and customer service.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

patrina

It was by market so good trams very good staft good will be back breakfast all good

Leisure Self

10/10

Exceptional

09 Oct 2025

Craig

This was my 5th stay at this hotel and all stays have been excellent. This is my only go to when visiting Melbourne

Leisure Self

6/10

Pleasant

08 Oct 2025

Tayce

Multiple times the reception area was filled with rubbish from people leaving it at the tables. not cleaned up throughout the day. cleaners came ever second day to rooms which was no issue, but felt they didnt really clean, only replaced towels and made beds. left bag of rubbish behind.

Leisure Family_with_children

6/10

Pleasant

06 Oct 2025

Hau

One of the staff worked at the front desk kinda of racist. We ask if they have an electric outlet converter, he said they dont have it, people borrowed and dont returned it. However other tenants asked from a different staff, they were given and available!!!

Leisure Family

6/10

Pleasant

05 Oct 2025

Albert

Advertised an extra single bed is available. Ended up being a very average sofa bed. Expected better for the cost of the motel.
Can not adjust the room temperature in any way. Again, expected better from a motel in this price range.

Leisure Family

4/10

Poor

03 Oct 2025

Rodney

Three of the days the room was not cleaned. The carpets etc are getting very tired.

Leisure Family

8/10

Excellent

21 Sep 2025

Novita

Great location very close to vic market and walkable to city centre but hotel is definitely showing its old.

Leisure

10/10

Exceptional

19 Sep 2025

Annette

Great location

Leisure Partner

8/10

Excellent

19 Sep 2025

Kathryn

The reception staff were so lovely and happy to help with any enquiry (from coffee recommendations to attraction recommendations). Great location, a 5 min walk to queen Vic markets and the tram

Leisure Family_with_children

10/10

Exceptional

05 Sep 2025

Allan

Clean room and staff were courteous and efficient with check-in and departure.

Leisure Self

8/10

Excellent

03 Sep 2025

Rania

Good overall hotel, the staffs are very helpful. Comfortable. I had everything I need.
Best part for me is the location, close to public transport and shopping and dining.
I also like the very funky feature wall in the lobby

Self

4/10

Poor

27 Aug 2025

Angela

5 of us were booked for the 2 bedroom option with kitchen. Requested a rollaway and happy to pay for it. Got told once there no rollaways exist despite being advertised; NOT A SINGLE utensil to cook with. WHY OFFER A KITCHEN??. A hot top to cook on with a pan but nothing to stir with. insufficient plates/bowls/silverware. Just random numbers of them. Lazy housekeeping. No dishcloth. One ketchup sized package of detergent. No blankets as it was winter. Sofa bed was awful, as expected hence asking for a rollaway.
The evening staff were great helping source the basic things that should have been in there. But as they are also having to check people in it was 45mins for this and 45 mins for that. They really tried but if housekeeping had done their job as a team this wouldn’t have happened. Frustrating when you’re tired and travelling.
Overall the whole place looks like a GLORIFIED BACKPACKERS or HOSTEL! Grubby. And the photo of breakfast is not this hotel. It’s actually an old bar. Looked like a decent array but has old casino bar vibes. Gross.

Leisure Family

10/10

Exceptional

22 Aug 2025

Suzanne

Very comfortable, lovely staff.

Business Self

10/10

Exceptional

19 Aug 2025

Steve

Stayed for two weeks had no issues