Name: Arrow On Swanston Apartments
Address: 488 Swanston Street, 488, Melbourne, 3053, AU

4/10

Poor

11 Jul 2026

Felix

Location is pretty much it.
Bathroom was mouldy- mould killer doesn't cost that much. Floor was oily. No internet connection.

Family_with_children

2/10

Poor

04 Jul 2026

Patrick

Checking in was a battle, the room didn’t match the photos. The fire alarm was chirping, spoke to reception and got accused of smoking in the room eventually got it sorted and then had to change the battery in the smoke alarm myself. The wait at the lift was at least 10 minutes each trip

Family_with_children

4/10

Poor

02 Jul 2026

Sian

Pokey hole in the wall, not clean, tv didn’t work (not smart tvs) WiFi didn’t work, had to hotspot our phones which was really hard to get service. The reception staff left my takeaway sitting on a coffee table in reception. Parking ok if you don’t own a 4WD!
After checkout, left two coats in the cupboard. (No fault of the hotel) They are NOT ABLE to post out, so had to drive three hours back from Gippsland to pick them up.
Very ordinary stay.

4/10

Poor

08 Jun 2026

Hannah

Terrible. Do not book! The staff were rude, room was dirty and not as advised. The other guess were sketchy, felt so unsafe! The lift didn't work and kept glitching, went to enter the lift and was told i was too heavy and to get out??? (i am not fat??) Overall terrible, as soon i checked in i was already planning the review i was about to write. AND the pool, suana and gym were closed the entire time!!!! (It wasn't even advised)

Friends

8/10

Excellent

24 May 2026

Genevieve

Easy check-in, friendly and helpful staff, clean and quiet room, comfy beds. Only tricky part was the parking - we were unable to gain access and ended up parking elsewhere. Otherwise, great location and fast check-out process - thank you :)

Family_with_children

6/10

Pleasant

19 May 2026

Ian

The photos didn't match the actual room. It was supposed to be serviced apartments. We got fresh towels dumped on the table once. Not all used towels were taken. Beds weren't changed or remade. Even detergent was not refilled. Only 2 lift out of 2 serviceable.

Partner

6/10

Pleasant

19 Apr 2026

Jodie

Great location

Family_with_children

2/10

Poor

18 Apr 2026

Benn

Room was messy with beer cans on the floor. No bedding for one of the beds. Fire doors locked. We checked out after only 1 night. Overpriced!!!!

Family_with_children

8/10

Excellent

03 Apr 2026

Megan

Amazing location and friendly staff. The room wasnt very clean. There was a lot of marks on the walls and carpets. The apartment could do with a deep clean!

Friends_and_family Family

2/10

Poor

19 Mar 2026

Nick

Looks very different to the pictures. Very dirty, run down and not well maintained.

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

jacoba

The lady at reception was short and not helpful. I asked questions and she rolled her eyes and made me feel i was annoying her by asking

Family_with_children

6/10

Pleasant

28 Feb 2026

Richard

Room was clean but didn't have some of the features mentioned on the site. Staff were nice, good location. Pool and gym were not great

Self

2/10

Poor

26 Feb 2026

Lee

Room was dirty, bed was terrible, no plug for sink to wash dishes, very thin walls

Partner

8/10

Excellent

23 Feb 2026

Josh

Location and price

Family_with_children

8/10

Excellent

16 Feb 2026

Muhammad

no. repair marks on the walls not painted. staff initially said no to early check in but changed mind on the phone in seconds.

Business_and_leisure Family

2/10

Poor

04 Feb 2026

Gay

False advertising on 'apartment' size and most uncomfortable place ever stayed at. I didnt pay for Student accommodation but for more than $200 per night was shockingly expensive. There were several living on same floor. At least 2 overnight parties in which music vibrated throughout into early hours (2-3 am). Horrendous noise of screaming and domestic arguments throughout the night, foul smelling cooking which smelt for days following. Elevators not working andnunreliable, no privacy if blinds were open - views straight into rooms opposite in second tower, so kept closed most of time. fittings in bathroom. Space was incorrectly classified as apartment was only 4-5 feet wide in 'lounge' . Room serviced once in 7 days. fridge was turned off at time service. Had to throw foods out as it was a 42 degree day. However 'Fantastic' cafe on ground floor with lovely staff and food made it bearable!

Leisure Self

4/10

Poor

31 Jan 2026

Norm

The room we were given was not what we booked

Business_and_leisure

4/10

Poor

29 Jan 2026

Regina

check in took forever not enough staff working really slow check in process

4/10

Poor

27 Jan 2026

Tracy

The hallway to our room smelt so bad that we had to hold our breath! The room was pokey and it was clearly set up as student accommodation for the RMIT Uni down the road. The room was clean but had an overpowering smell of some sort of cleaning product. There was a single bed where the couch should have been. This made it hard to watch TV as the bed kept rolling around. The bed in the 'master' room was only a double and was comfy enough for one person, but my hubby ended up sleeping on the extra single bed as the bed sagged. OK stay, but very much overpriced for the standard. More like hostel accommodation.

Leisure Family

6/10

Pleasant

27 Jan 2026

jared

Photos are misleading making rooms look bigger only service the rooms every 3 days for the price I would expect better

Leisure Partner

6/10

Pleasant

26 Jan 2026

Phillip

Rooms do not look like with advertised hotel photos.

Friends_and_family Family

2/10

Poor

24 Jan 2026

Sandra

We actually missed our first night stay as our flight from Sydney to Melbourne was cancelled

What I thought I’d reserved was a very nice looking 2 bedroom apartment. What we actually got was a nasty 2 bedroom apartment in an annex which we were told by someone who worked there was student accommodation.
It wasn’t very clean, the carpet was old and looked dirty as did the settee which was covered with a stretchy brown cover.

The single bed was uncomfortable. The double was ok but took up most of the room. No bedside table and it was difficult to use the wardrobe. The top cover was a horrible cheap material.
At no time were we informed that we would not be staying in the hotel.

We weren’t the only ones that had this problem. We spoke to others who had the same experience.

Friends_and_family Friends

6/10

Pleasant

23 Jan 2026

Aleksandra

The only good thing about this hotel is that location was great walking distance to lygon st for dinner and queen victoria markets. Parking was easy. Bedding and rooms are uncomfortable and tiny

Leisure Family_with_children

4/10

Poor

21 Jan 2026

Jemima

Only one lift worked on the first day and no lifts worked on the second day. Some of the fire escape stairs doors were locked so they had to be wedged open with bits of wood. Room was under expectation - only one towel each, no hand towel, face washer, etc. The tv was installed about 1 metre up the wall and tilted down so not easily watchable. No extra blankets or pillows in the room - sofa bed was made up with one pillow and one thin blanket. Was relatively quiet at night.

Business_and_leisure Family

4/10

Poor

07 Jan 2026

Candice

I found the communication with the hotel not accommodating. Public transport out front made it easy

Leisure Friends

2/10

Poor

07 Jan 2026

Kara

We were expecting a 2 bedroom apartment and a sofa bed. There was only one bedroom. What they called a second bedroom was a space next to the bathroom with a folding stand, it certainly does not qualify as a bedroom. The bed only just fit into the space and there was no room either side or any windows. The sofa bed was a leather lounge that folds flat with absolutely no padding. The kitchen had a gas stove top with no way of lighting it, we had to make a trip to the shops just to buy matches. There was also no tea towel provided to dry the dishes. The balcony had nothing to sit on. There was no wi-fi. It was a long wait to get the lift as only one was working.

Leisure Family

2/10

Poor

04 Jan 2026

Betsaida

The hotel is in deplorable condition. Three cockroaches appeared in the room just as we were going to sleep. Since it was late and the hotel is divided into two properties, we had to stay overnight. The next day, I requested a room change because I had paid for two nights, and the receptionist offered to spray insecticide. After insisting, she finally moved me. And that's not even mentioning the condition of the blankets and the overall cleanliness of the room and bathroom. I will never return to this filthy place.

Leisure Family

2/10

Poor

03 Jan 2026

Matthew

The \"deluxe\" two bedroom apartment was tiny. Not even enough room in the main bedroom for two bedside tables. The shower head was about perfect for a 5ft person, otherwise it is way too low. The lifts were terrible with waits of up to 10 minutes. The entire building is dirty and smelly. But worst of all, the balcony door had no way to lock it. We had to jam a chair in it to ensure it was closed. Very very poor, do not recommend to anyone.

Leisure Family

4/10

Poor

31 Dec 2025

Amy

The rooms were definitely not what was advertised on the site. The mattresses were stained, mould all through the bathrooms and the sofa bed was like a rock. The bedspreads were thin and gross. Would never stay there again or recommend anyone stay there till they do some major renovations.

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Ellie

The rooms are a bit old and worn but it was clean and the bed was so comfy! Checking in took a while as the man seemed to be quite distracted and clumsy which seemed off. Although for the price and facilities (parking, pool & gym) it’s a great place to stay!

Leisure Self

8/10

Excellent

20 Dec 2025

Oanh

The room is small and average. Its a budget hotel, nothing is fancy. The pool is outside and cold water, surrounding by other apartments so its very hot. The pool is 1.3m depth all way through and have sign for no kids under 18, definitely not suitable for a family. Room is clean, location is great. If you don't spend much time in the room and just for sleep, its for you and worth the money. If you want to spend time and enjoy the room, this is not for you. Staff is nice and friendly.

Leisure Family

6/10

Pleasant

14 Dec 2025

Kellie

The whole place needs a good deep clean...

Friends_and_family Family

2/10

Poor

11 Dec 2025

julie

Room was very dirty,got moved to another room but that was just as bad, lucky it was only for two nights have always stayed there but unfortunately I think it will be the last time we book with them

Leisure

2/10

Poor

10 Dec 2025

Brock

This was the second time staying at Arrow on Swanston; there won't be a third. I was chilling on my bed around midnight when I thought I saw something out the corner of my eye. I put it down to being tired.
About 10 minutes later, I got off my bed to get a drink, and as I was approaching the fridge, a mouse came running out across my path and ran under the fridge. It scared the you know what out of me
I went down to reception. The guy there was watching something on his phone and didn't notice me at first. I asked if I could get a room without mice. He activated another room's keycard and asked me to go look at the room and if it was suitable then I could switch rooms. I get to the new room, (on the 6th floor, my original room was on the 1st floor) and the keycard doesn't work. So I have to go back and tell him that the keycard didn't work. He kind of acted like he didn't believe me. He again waved the keycard over whatever activates it and said it should work now. I check out the room, it looks ok. I go back to the original room, get my things and settle into the new room. The next morning when checking out the lady at the desk asked how my stay was. I said 'So, so\". She asked \"Why?\" and I mention the mouse and having to change rooms. She somewhat apologised.
Throughout the whole thing, I got the impression that having a mouse in your room is a common thing, as they didn't seem overly concerned. They also never once offered any kind of discount.

Avoid unless you're a cat.

Leisure Self

2/10

Poor

08 Dec 2025

Olga

Terrible place, choose another one! We were settled on the fourth floor and when we entered the room, we immediately wanted to escape from there. Very dirty and depressing room, with cockroaches!!!!!! We were relocated to another building for one night, but it wasn't better there, it was dirty and there were cockroaches even in the bedroom, I couldn't sleep, afraid that they would go out crawling in bed. As soon as you get out of the elevator, it's like you're in a horror movie, everything is very old and dirty. The next day we were given another room on the ninth floor, it was better, cleaner and without cockroaches. So if you're staying at this hotel, ask for rooms starting from the seventh floor. The only thing that was good in this place was the cafe, they cooked very tasty and served well.

Leisure Family

8/10

Excellent

03 Dec 2025

Andrew

Basic amenities, but reasonably quiet, good and efficient check-in. Great location.

Business

2/10

Poor

30 Nov 2025

Nicole

Booked a 2 x 2 bedroom penthouse apartments. Upon check-in we went to the rooms. They were only 1 bedroom with a double bed shoved in the main area (1 apartment) and the other apartment had 2 double beds in the bedroom with a single bed in the lounge room.
Very disappointed. There is also permanent residents living in the complex, some of which smoke in the balconies.
Prior to coming, we attempted to contact the property by phone and email with no success. We now know from our experience, it should have alerted us to what was to come
All in all very disappointing. Wouldn’t stay there again.

Family

8/10

Excellent

29 Nov 2025

Wayne

Close to CBD. Tram stop right outside. Close to mall. Plenty of food options nearby. Hotel was clean. Staff were friendly and helpful.

Leisure Self

2/10

Poor

27 Nov 2025

Shaun

Took well over an hour to check in as people were complaining about cockroaches and mold and wanted to move room and then they gave me the wrong room, not what I booked, so when I come back down to reception someone else was complaining for about half an hour about staff removing their baggage and items from their room without approval or any notice because the room was getting maintenance done.
The manager handled it very poorly instead of agreeing and apologising. Their argument went on and on and on. While another three travellers queued up behind me. Waiting

These rooms also look nothing like what is advertised

Leisure

8/10

Excellent

23 Nov 2025

Robert

The room was quite comfortable. We stayed for a week. It was very convenient for visiting the attractions in Melbourne. The reception staff and housekeeping staff were wonderful. It was explained to us that towels would be changed every three days. With the exception of the weekend, housekeeping provided fresh towels every day. I should point out a small issue. I had booked a deluxe one bedroom apartment but was provided a studio apartment. When I queried this with reception, they checked with their superiors but explained that this was what they provided for a one bedroom apartment. So be aware that the photos of the rooms are not what you will get.

Leisure Partner

2/10

Poor

20 Nov 2025

Michael

The room was unhygienic - floor was sticky with grime and dirty. Looked and felt like it had not be cleaned in at least a week. Spoke to reception who just said that it was cleaned every day so it wasn't an issue.

The hallways getting to the rooms were consistently unclean - litter, garbage bags etc.

Took over 3 weeks and lots of emails for them to return the bond.

Literally the only positive was location.

Friends_and_family Family

8/10

Excellent

15 Nov 2025

Elsa

When i first entered the smell of cigarette and i asked to transfer room of which the receptionist obliged so it was all good

Self

8/10

Excellent

14 Nov 2025

Camille

Staff were helpful.

Self

8/10

Excellent

12 Nov 2025

Lee

Bring your own pillows

4/10

Poor

09 Nov 2025

Martin

The corridors were smelly and the lifts had issues.

Leisure Friends

2/10

Poor

08 Nov 2025

Ashlee

Room was not like the pictures, very small and dated with a bed that was small. The hall way too the room smelt of weed smoke and stale beer.
Front counter staff were also not overly friendly.

Leisure Partner

4/10

Poor

06 Nov 2025

Darren

The room I had was very small and that was incredibly hard the sofa bed was also slightly broken on one end. Also the door handle on the inside of the front door was loose and came off in your hand when you open the door
I’m not forgetting in the toaster you have to hold down the button , I don’t think I will be staying there again. I will look for something that cost me a bit more money but It will be a quality hotel

Friends_and_family Family

4/10

Poor

04 Nov 2025

Holly

Did not get room service the whole time we stayed, the room was filled with dust, there wall holes in the wall and writing on the blind and the balcony was all cracked and staff didn’t seem to care when you spoke to them when we went to check out no staff were around for 15 mins

Friends_and_family Family

8/10

Excellent

04 Nov 2025

Paul

Great location. Comfy bed. Uncomfortable sofa.

6/10

Pleasant

03 Nov 2025

Vince

Look, you get what you pay for. Is it clean and updated? No. Is it well priced, in a great location (tram stop out front, little Ezy marts, bottle shop all close by), yes.
Communication was great. Easy to get to the onsite parking for $25 a night. Rooms really do need a deep clean and broken furniture replaced.

Leisure Family_with_children

4/10

Poor

02 Nov 2025

katie

Room was nothing like the images or descriptions. The supposed deluxe one bed was a very basic studio. The bathroom had no shower curtain, towel rail or toilet roll holder.
I was extremely dissapointed with the blatantly false advertising.
Its a shame as its actually not a bad place. They just need to be more honest or give peolple what they are paying for and expect from their advertising.

Leisure Self

8/10

Excellent

02 Nov 2025

Deborah

Apartment was very centrally located and spotless. Good value for money.

Leisure Family

4/10

Poor

02 Nov 2025

Jack

The room was nothing like the pictures.
Blind was dirty has a white stain on it.

Bathroom had a terrible smell.

Staff wasn’t very helpful when we complained

Will not stay here again or recommend it to anyone

Leisure Partner

6/10

Pleasant

31 Oct 2025

Dianna

No hair dryer had to ask for one
Room not serviced each day
Had to empty own rubbish
Had to ask for clean towels

Leisure Friends

8/10

Excellent

25 Oct 2025

Chloe

Comfortable stay, staff friendly

Leisure Friends

4/10

Poor

23 Oct 2025

Claire

Walking into the lobby you may become excited (I sure was) until I was told that I was not staying here but in fact in the building next to it. Going up the elevator the hallway to our room was dark and felt as if we were going to get murdered, our room being no better,the rooms are joint by a window, only some of the locks work and the second rooms door is glass leaving my friend with no privacy. We were welcomed by a messy room, with used pimple patches on the counter, weird stains, and a smell that made everyone sick. We ended up buying wipes in order to feel more comfortable cleaning every surface. This place is not bad if you need a cheap place to get drunk but from the pictures presented, I am not pleased

Leisure Friends

2/10

Poor

21 Oct 2025

Ellyce

Room was very dirty. I had changed rooms but it was very noisy. It got limited sleep because of the pub across the road and the tram line. I also left my headphones in my first room. I offered a cash reward to get these back unfortunately these were not returned to me. I got minimal help from reception and was told to make a police report would not stay again.

6/10

Pleasant

18 Oct 2025

Hayley

The photos of the rooms are not even similar to what we got. The listing promises a couch or sofa in every apartment, we didn’t get one so we had no where to really sit together and only 3 dining chairs for a booking for 5 people. The pool was freezing and the smell on the pool/gym level was unpleasant. Only one lift was working which lead to long waits for a busy building.

Leisure Family

8/10

Excellent

17 Oct 2025

Deborah

Clean and tidy apartment.
Friendly and easy check in.
Had to wait a while for lift as only one working.
Paid tram at the door or walk two blocks to the free tram zone.
One block walk to supermarket.
Recommend if on a budget.

Leisure Family

8/10

Excellent

17 Oct 2025

Sandra

We stayed in the four bedroom apartment. The room and furnishings are older but clean and tidy, a great price and a perfect fit for our group of 8.

Within easy walking of numerous pubs, cafes, restaurants and the market, as well as being on the tram line. Would definitely stay again.

4/10

Poor

15 Oct 2025

Kat

This property needs a good clean/freshen up/maintenance.
Hallways and rooms smell of smoke and cooking.
Rooms are very small, no privacy as a shutter from main room to lounge where son was sleeping feel down.
Frosted glass window between single room and double room. Single room also had frosted glass door. One person could move around at a time.
An odd mix of glasses, one was a McDonalds glass, not even enough for all of us.
A step up from a hostel, just don’t expect too much.

Leisure Family

10/10

Exceptional

13 Oct 2025

ZHENGJIE

Very convenient location - train station is just outside door.

Leisure Family

4/10

Poor

13 Oct 2025

Aeven

The room conditions were okay, but the kitchenette stovetop was non-functional and hot water in the baths had stopped working properly after our second night there. Housekeeping also came and took our towels and didn’t replace them, causing us to have to come down to the reception to ask for it manually; something that wouldn’t be much of a problem except for the fact that we weren’t provided instructions on how to operate the (what I assume is an) intercom and thus had to look to using the elevators.

Only one elevator was functional, and on our second day it completely stopped working when we got back from our activities, causing us to walk up 7-8 flights of stairs to reach our room.

Overall, placement in the city, while convenient, doesn’t justify the conditions of the building very much. Additionally considering our room was in a separate building from the reception, and were told by other residents that the pool “had a layer of scum building up on it”, would look to other alternatives for future travel.

Leisure Partner

4/10

Poor

07 Oct 2025

Darren

Location good
Poor check in. Took 3 attempts to get the correct room.
Mismatch of bedding, uncomfortable, doona's too small for the bed.
Cockroaches in the kitchen

Leisure Family

4/10

Poor

06 Oct 2025

Erica

It has a good location to city and public transport, however the room and hallways had an unpleasant smell, and I wouldn’t say that the cleaner had any attention to detail.

However you do get what you pay for. It was a cheap hotel so for the price we paid 4.8/5.

But really it was confusing to get around, lifts were slow, the hotel dirty and noisy.

Leisure Family_with_children

4/10

Poor

06 Oct 2025

Cherie

Gym was not good at all. Noisy people all night no sleep. Booked a king room for a single

Leisure Family_with_children

4/10

Poor

06 Oct 2025

Kathryn

A series of problems with the room. Including no couch in the lounge room! and a missing dining chair. Another was broken. The space smelt very bad as a griller had been left on maximum heat in the apartment before we checked in and stank out the room with smoke but we couldn't get a replacement space. They didn't have a space to put us in as an alternative, as we were a family. The concierge was lovely but the stay was really disappointing.

Business_and_leisure Family

4/10

Poor

05 Oct 2025

Jessica

Central to shops and trams
Room unfortunately was nit what we expected

2/10

Poor

02 Oct 2025

Toaray

This was advertised as a PREMIUM apartment. The photos looked fine, average reviews were fine. What we got was NOT what was advertised.

--- This property is a SCAM! ---

Upon entry, there is a foul smell like musty old carpets. The carpets are ripped in multiple places. The chairs have ripped fabric. The curtains have rips and holes. The bed bases are ripped and torn. We didn't do a bed bug check but in retrospect should have (tip, if there's an iron, run it along the edge of the bed. Bed bugs will be cooked and show up).

The bathroom mirror was filthy, zero effort in cleaning. There was a used toothbrush on the floor. The toilet did not flush after the first use. This is a health department violation.

The deck was covered with a tarp. I have no idea why or what for.

The closet was home to the most skanky nasty portable cot I have ever seen. It was probably harvested from street-side rubbish. The mattress was ripped, stained, aged, and I wouldn't let my pets sleep on it as they'd get fleas or bed bugs or a venereal disease.

The reception room is not manned, and a visual inspection shows it's used as a rubbish storage room.

Phoning management is the worst experience. They simply lie, spin excuses such as \"we're upgrading\", and refuse to offer refunds or room changes based on \"the manager is not here for a few days\". All while staring at you through their curtains from the ground floor unit adjacent to the rear car park.

Leisure Family_with_children

8/10

Excellent

26 Sep 2025

Utsarg

The property was clean, quiet and a good value for money too !

Leisure Family

6/10

Pleasant

24 Sep 2025

Robyn

We booked a room for 3 people. I rang two days before confirming the sofa bed would be made up when we arrived and was told it would be. Not only was the bed not made, the room was much to small for 3 people and 2 suitcases. We stayed the one night and checked out the next morning as the property could not provide a larger room.

Leisure Family

8/10

Excellent

24 Sep 2025

Bruce

Cosy and well suited to our budget

Good location just above town. Easy access to tram outside hotel lobby. Well equipped kitchenette though a peeler and a can opener would have made it perfect. Comfy bed. Nice to be able to open windows up wide. Bathroom fan was noisy and there was a bit of noise from the street below. Suited our budget.

Partner

10/10

Exceptional

22 Sep 2025

neil

Nice area, great staff, fabulous parking so close to city

Leisure Self

2/10

Poor

22 Sep 2025

Sarwan Kumar

This hotel was disgusting and uncomfortable. The room smelled musty, the surfaces were sticky, and the bathroom had mold and stained fixtures. Even though the stairs were guarded, they were still extremely steep and dangerous—especially for kids. The whole place felt poorly maintained, and we were so unhappy that we had to leave and find another hotel. Definitely not a place I’d recommend.

Leisure Family

4/10

Poor

22 Sep 2025

Eliezer

Old hotel, the room was not cleaned and had cockroaches. The beds are not comfortable.

Leisure Family

2/10

Poor

21 Sep 2025

Kelly-Ann

Bed Bugs!!!!

Leisure Family

2/10

Poor

18 Sep 2025

Nigya

Receptionist asked if I can review hotel on their website just because I requested 30min early check-in. Staffs getting in and off the lift wouldn’t care about hygiene and move without a closed lid of red bin. Room doesn’t even have a hair dryer forget about toothbrush and stuff.

Leisure Friends

6/10

Pleasant

14 Sep 2025

Bronwen

Blind cords were unsecured, which is a massive risk and ?illegal.

Leisure

8/10

Excellent

14 Sep 2025

Mike

Overall good value for money

8/10

Excellent

12 Sep 2025

Angella

Highly recommend, even though accommodation is undergoing renovations.

Family

8/10

Excellent

07 Sep 2025

Daniel

Nice little room setup was fantastic love the tiny belcony

6/10

Pleasant

07 Sep 2025

Jessica

Room much smaller than pictured. Beds are on wheels and slide around all night, very basic facilities, little cockroaches in the room and very smelly balcony due to dumped rubbish on the ground level.

6/10

Pleasant

07 Sep 2025

Analee

Great location

2/10

Poor

06 Sep 2025

Warwick

The room was small and not as shown in the booking picture. There were repairs to the walls the blanket was thin and had holes the TV was a very cheep brand with a very bad picture, the room was noisy. We were there for four days and they only serviced the room on the last day. Wotif let us down with the depiction of the room and there is no way I will ever book through wotif again

Leisure Family

10/10

Exceptional

05 Sep 2025

Bryanna

The man at the front desk was very kind

8/10

Excellent

02 Sep 2025

Kylie

When we arrived I was told I had to pay $100 as a deposit for the room, this was not explained very well as this was on top of our accommodation but I was to get it back if our room was not damaged in anyway.
When we arrived in our room which was through another are to the reception we noticed that the room had a smell so we opened the windows. The two rooms with the beds in them had too much furniture in them as one bedroom had a double and the other had a king bed which with all the furniture in them there was not much room to move. We had to use the sofa as a bed and we was only given one sheet and a blanket and one pillow.
Tv didn't work properly but did come right after I went down to reception as there was not a phone to use to ring through to reception about the tv and more bedding.
There was no face washer and no tea towels no hair dryer (which you had to request). The fridge froze our food so we had to turn that down.
Carpet was stained and the bathroom was a tad off and it needs a fresh coat of paint . The intercom didn't work to talk to people on the street who were visiting us and there was also no booklet/folder to say where the fire exits were or information on the complex etc.
The pictures they actually show of the rooms are of their other hotel they own not this one as we have stayed at that hotel a few times but it was under another name.
The only good part was the service at the little coffee shop on the premises it was fantastic.

Leisure Family

4/10

Poor

31 Aug 2025

Diana

Very disappointed

This place seemed nice in the pictures but no.
No teatowel
Broken glass on dining chairs
Quite dirty
See through blinds no blockout
No phone to ring reception
No handtowels or face washers
Sofa bed wasn't made as we requested
Showerhead didn't stay up
A plastic bag over the smoke alarm
Previous peoples clothes in a cupboard
Balcony had pillars blocking view - the ones below us were nice and open and cheaper rooms.
I don't normally complain but this wasn't good. Staff seemed nice enough.
NOT HAPPY JAN and wouldn't recommend.

Friends_and_family Family

8/10

Excellent

30 Aug 2025

Lauren

Great rooms for an overnight stay, super comfortable beds. Could be cleaner and updated facilities (TV’s).

Business_and_leisure Friends

10/10

Exceptional

27 Aug 2025

Sherice

Good location in the middle of melb CBD. I've booked this hotel a couple of times. Unfortunately there was a red stain on our sheets that my partner had to cover up with a fitted sheet. Not sure what it was, but alas not a big deal. Amenities were great, and we did get a better room that we originally booked!

Leisure Family

6/10

Pleasant

25 Aug 2025

Linda

The blokes behind the counter was to busy talking to each other instead of communicating with the customer

Leisure Family

10/10

Exceptional

23 Aug 2025

Suzie

I find this place ideal for when I’m at TAFE. It’s clean neat and tidy, close to supermarkets and dining options.

Business Self

8/10

Excellent

23 Aug 2025

Olivia

The room itself was good, can't complain there. I found the rest of the hotel bizzare. The pool and gym building was very seedy and felt like an undergroung subway, also a strange musty mouldy smell. I tried countless times to contact the reception in anticipation of my stay (over the phone, via email, via their website, via wotif) to no avail. This was incredibly frustrating as I wanted to confirm my check-in time with them (to ensure it was okay). And yet, loved the location of the hotel. I think overall I have mixed feelings, but it was a nett positive once I was there.

Leisure Family

4/10

Poor

20 Aug 2025

Alistair

3am garbage trucks every night.

3am noisy garbage trucks every night. Couldn’t shut out lights on all night from adjacent buildings. Noisy old fridges, wry thin walls, polyester linen

Business Self

8/10

Excellent

20 Aug 2025

ALEN-IGOR

Look.. what they advertise as the rooms is NOT what you get. They advertise these beautiful rooms but you get what's equivalent to Ibis Motel style accommodation. And yes, precious priscillas complain about it on here and say they'll NEVER stay here again. Sure, more room for us who like VALUE.

8/10

Excellent

12 Aug 2025

Saw Sin

Near China town

2/10

Poor

12 Aug 2025

Ariane

Think twice before prioritising cost savings over safety. Yes this hotel is budget friendly, but I had the most terrifying experience when a random person was able to access my hotel room while I was inside getting dressed. Luckily the guy quickly left after he said he had got the \"wrong room\", but that does not take away from the fact that his key card was able to access a different room to his. And no, this guy was not the housekeeper.

Business_and_leisure Self

8/10

Excellent

12 Aug 2025

Kirrilee

We booked a room with a king bed but it definitely wasn’t a king.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Chad

Nice hotel located a really central area. Walking distance to Melbourne Central + tram is close by. Close to Lygon street and lots restaurants and shops close by. Room is comfortable for the price, easy check in/out. Would recommend.

Leisure

4/10

Poor

09 Aug 2025

Colin

Needs tv in room and maybe a different shower head as it came just below my chin

Self

4/10

Poor

09 Aug 2025

Subash

Staff was lost no proper communication no greeting. Room was small and looks very old. Amenities like swimming pool was smelly and dirty.