Name: Citadines on Bourke Melbourne
Address: 131 to 135 Bourke Street, 135, Melbourne, 3000, AU

10/10

Exceptional

24 Jul 2026

Peter

Excellent stay again

10/10

Exceptional

23 Jul 2026

Marlene

Very easy access from public transport. Polite and efficient staff to welcome us and it was so nice to have actual humans to speak to at a front desk. The room was very nice and clean. I think it was a wonderful choice and would highly recommend staying here. Thankyou

10/10

Exceptional

21 Jul 2026

Warissara

Great hotel, great location, room is clean and similar to what's in advertised picture

Friends

10/10

Exceptional

20 Jul 2026

Stephen

Rooms are perfect, Facility is well maintained, right in the heart of the city yet quiet and unobtrusive. Pool area is A1 and accessibility is first rate. The beds are so comfy.

This is a really great hotel.

Self

10/10

Exceptional

17 Jul 2026

NORMA

We had a lovely one night stay at the Citadines recently. We upgraded at the last minute and stayed in a one bedroom apartment. It was so spacious and comfortable. We love the location of Citadines and find it very reasonably priced. We will definately stay again.

Partner

10/10

Exceptional

16 Jul 2026

Farhad

Citadines accommodation has always been great. thanks

Partner

10/10

Exceptional

15 Jul 2026

Andrew

10/10

8/10

Excellent

14 Jul 2026

Brianna

Well located and previously good but looking like a good steam clean of the carpets and tiles was due since our visit last year. A tissue sat on the ground near the lifts from Friday afternoon until Monday evening which didn’t set a good image.Though the staff were lovely and very helpful.

Family

6/10

Pleasant

13 Jul 2026

Michael

Good location, room is very plain and boring . . . reception staff were slow and lacked the ability to explain basics like wifi etc

Self

8/10

Excellent

13 Jul 2026

Mia

Great value, clean room, super convenient location.

Friends

8/10

Excellent

12 Jul 2026

Peter

Have stayed here a few times and the fact that I keep returning is a testament to the property. This time the room I had was near the aircon vents and was very noisy, and I asked for a quieter room which was duly provided. As a regular stayer I was rewarded with a gift, and I had to follow up for this gift. Small things, and not deal breakers, but something to watch.

Self

10/10

Exceptional

11 Jul 2026

stella

The room was excellent and very clean. The beds were comfy and the location is perfect. The staff were very friendly and helpful.
Highly recommended

Friends

10/10

Exceptional

10 Jul 2026

NORMA

I thoroughly enjoyed my stay at Citadines in Bourke Street Melbourne. The location was excellent, the room was beautifully presented and contained everything I needed. The staff service on check-in and out was efficient whilst courteous and friendly. I would highly recommend this accommodation.

Self

8/10

Excellent

09 Jul 2026

claudette

Shower pressure is weak

Self

10/10

Exceptional

05 Jul 2026

Stephen

This is a bit of a hidden gem, it’s right in the middle of the City, yet totally discreet. Staff go above and beyond to help and the rooms are quiet, spacious and totally functional. Pool and Fitness area is first rate. Great value for money.

Self

10/10

Exceptional

02 Jul 2026

luisa

parking should be included in the price

Partner

10/10

Exceptional

30 Jun 2026

Manika

Staff was very helpful .. the girl if the desk ( her name was Saraf) upgraded my room .
It was my mum ‘s first visit to Melbourne and she loved her stay .

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Bronwyn

Great location.

Well-appointed kitchenette - two saucepans, colander and a frying pan with a good range of kitchen utensils and crockery. Other than the one teaspoon provided cutlery was also plentiful.

Housekeeping is every second day and is “hit and miss”; ie, the kitchen sink wasn’t cleaned and on the first occasion replacement dishwashing powder wasn’t left (thankfully Reception has a supply of this and other items). On the second occasion, rather than leaving two sachets of dishwashing powder they left two sachets of laundry powder (my room did not have a washing machine). A simple mistake? Possibly - but when I took the laundry powder to Reception to have it swapped for dishwashing powder the Receptionist’s reaction lead me to believe that such mistakes are not unusual.

On about day three of my stay, a light bulb in one of the two lights in the kitchen blew. On my way out that morning, I reported the matter to Reception and asked that the bulb be replaced. As there were two lights in the kitchen I was very specific about which one needed changing; ie, the one on the right-hand side, nearest the pantry.

On my return, I found a card from Building Maintenance on the kitchen bench showing the bulb had been replaced. It had not. I took a photo and returned to Reception where both the Receptionist and Duty Manager were not impressed. Light bulb promptly fixed.

TV volume wouldn’t go past “8”. Didn’t bother me as I prefer radio and reading.

Self

10/10

Exceptional

27 Jun 2026

Jack

Central location. Clean room.

Family

10/10

Exceptional

26 Jun 2026

Fiona

Centrally located but without the city noise. And great gym on site

Self

10/10

Exceptional

25 Jun 2026

George

Great staff and parking

Partner

4/10

Poor

24 Jun 2026

Simon

Power to the entire hotel went out at around midday on the second day of my stay, they had no idea why, couldn't provide an estimated time of when the power would be turned back on. It eventually turned back on later that night, guests weren't informed why it occurred or if it would happen again, and weren't provided with any form of compensation for the issue.

10/10

Exceptional

24 Jun 2026

Craig

Highly recommend

6/10

Pleasant

23 Jun 2026

Ranga Swamy

You stated exclusive gold benefits wine bottle on arrival and free upgrade if available. Please don’t promise that can’t be delivered.
The toilet seat was dirty and unusable and I have to ask for cleaning. Room make up was not done during my two nights stay. I probably will not stay here.

8/10

Excellent

18 Jun 2026

Judith

Always our favourite place to stay. Tram stop minutes away and close to restaurants and shopping. Our bedside lamp didn’t work and the kitchen was short of a cleaning cloth. As was explained to me the lamps are too old to be fixed and it took two tries to get a cleaning cloth. Apart from that the staff are always helpful and our room was spacious and comfortable.

Partner

10/10

Exceptional

16 Jun 2026

ZVEPANO

This is the place to stay in Melbourne. The rooms were exceptionally presented,checkin was smooth and staff always helpful. Temperature in the rooms was easy to control and felt comfortable. Thanks to great reviews before me that make me book this place for my first trip to Melborne.

Self

10/10

Exceptional

13 Jun 2026

Reagan

All ggreat

10/10

Exceptional

13 Jun 2026

Suzanne

All good

10/10

Exceptional

11 Jun 2026

Stephen

Customer Service from the boys and girls at the front desk was first class - great pool and right in the heart of the city - rooms have everything you need - highly recommend

Self

8/10

Excellent

09 Jun 2026

Darryl

Great friendly staff. Great central location.

8/10

Excellent

09 Jun 2026

Darryl

Great location with transport options right outside on Bourke Street.

Self

8/10

Excellent

04 Jun 2026

Simon

The hotel website is awful I gave up and used Wotif even though a loyalty club member. They have all my details and check in is a repeat process. Annoying. Rooms clean but could use a paint brush. Bed and shower great. Parking great. Good value at what I paid for it even with the check in slowness

8/10

Excellent

03 Jun 2026

Samantha

Always enjoy staying in this hotel. Staff are lovely, location is great and it’s good value.

Self

10/10

Exceptional

02 Jun 2026

wladimir

very nice hotel would stay here again

Partner

10/10

Exceptional

26 May 2026

Mr Sean D

Benjamin was wonderful! A great asset.

Friends_and_family Family

10/10

Exceptional

26 May 2026

maree

Love the location, great apartment. I will 100% stay again

6/10

Pleasant

25 May 2026

Jenny

The shower floor needs a scrub - pink soap scum.
Carpet was a bit dusty.
First room smelt quite horrible so I needed to change rooms which the staff kindly facilitated.

Cleanliness needs to be stepped up a notch at this hotel.

Centrally located and easy to get around town.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Kyung-A

Loved our complementary early check in & late check out

Partner

4/10

Poor

15 May 2026

Shi Ni

We booked an executive 2-bedroom apartment months in advance. Upon arrival, we were assigned a room. The room felt cold, dated, and everything looked old. After providing feedback, we were told that it was the only room available, but we were later offered another room, at a higher level, which at least felt cleaner.

The shower in the master bedroom was also not working.

After 2 nights, we were shifted again to Room at a corner, which was much better. However, housekeeping service throughout the stay was disappointing. Despite repeatedly requesting daily housekeeping, they only changed the towels and cleared the rubbish. The room was never vacuumed and the bedsheets were not changed despite our requests.

Before checkout, the housekeeping trolley was placed right outside our room, blocking the way. Ironically, when we needed housekeeping during our stay, it was nowhere to be found, but it suddenly appeared when we were checking out.

Upon check out, when the front desk asked about our stay, we shared that it was bad due to the housekeeping issues and overall service. However, the manager who was beside did not acknowledge our feedback and disappeared shortly after.

The front desk also remained quiet and did not respond further after we commented about our bad stay.

With this level of service, I would not recommend staying here. There are definitely better accommodation options at a similar price point with much better service standards.

Friends

10/10

Exceptional

13 May 2026

Fedah

10/10 can't fault the location or anything else.
Beautiful staff,Benjamin and Juliana and the rest of the staff so friendly. Our stay was amazing.
We will be back in June!!!!

Family

10/10

Exceptional

10 May 2026

Cindy

Excellent location with tram right in front of the hotel. Also walking distance to Bourke st mall, Fed square. Great places to eat nearby too. Rooms really clean and staff super friendly. This is our go to place when staying in the city.

Partner

8/10

Excellent

09 May 2026

juanita

Great for us we will stay again

Partner

8/10

Excellent

08 May 2026

Michael

Reasonable value. Good location. An affordable option in the CBD.

Self

8/10

Excellent

29 Apr 2026

Therese

Great location. Reception staff helped change rooms when air con not working. Housekeeping very average. Coffee cups not clean, no wash up fluid left. Body wash dispenser in shower empty

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Maree

Highly recommended. Clean rooms. Great view.
Close to all amenities.

Family_with_children

8/10

Excellent

25 Apr 2026

Sarah

Great location, friendly reception staff, room was nice but couldn’t turn off kitchen light, reported this to reception but was not resolved. Also curtain fell down in the night, this was also reported and was resolved. Some minor cleaning issues. Overall a good stay.

Partner

10/10

Exceptional

23 Apr 2026

Gary

Staff great. Ideal location and within easy walking distance to shopping, dining. Tram right out in front.

Partner

8/10

Excellent

23 Apr 2026

Hiroyuki

The location is good.
It’s close to China Town.

Self

8/10

Excellent

23 Apr 2026

Chris

Good option in the CBD. Clean and reliable.

Self

6/10

Pleasant

21 Apr 2026

Jordan

The hotel was fine and served its purpose. A few issues is the hotel was not properly cleaned upon arrival, for instance we did not have trash bags in the barrel, the freezer was so iced over that the fridge did not close and so it could not keep beverages cool. The aircon didn’t work all that great. Overall our room was not clean, we had massive staining on our sheets and comforter that were yellow and looked like pee. The laundry we washed our clothes twice and it was not effective at actually cleaning our clothes (we were sure not to overstuff) and dryer took two cycles to dry so this was a waste of money. Aside from this being a great location I would not book at this property again in the future until standards and cleanliness is improved, maybe it was just our room.

Partner

10/10

Exceptional

19 Apr 2026

Ernoul

Clean room, friendly helpful staff nice amenities

Family

8/10

Excellent

11 Apr 2026

Julia

Spacious , clean & good value for money. Smart TV s so you can access more than free to air is needed.

Business Self

2/10

Poor

11 Apr 2026

Gayle

Horrendous mould build up in the shower and the surface clean of the base of the shower also was diabolical I could wipe it with a face washer….

Partner

10/10

Exceptional

10 Apr 2026

Erin

Excellent location and comfortable room for our family stay. Kids loved the pool!

Family_with_children

4/10

Poor

10 Apr 2026

Lucas

I'm not typically a person who goes out of their way to leave an in-depth review and if I do it's generally because of how good it was.

This is not one of those times. I am a low maintenance traveler, I don't require much and most hotels will never hear from me. My only limitation is that I am allergic to feather pillows, it's a very uncomfortable experience, I try and make that clear with every establishment and never have issues as every reasonable establishment will just replace them if they're there and no issue.

Not this venue. When I went down after the first night, I told the front desk and asked them if they could replace and turn down the bed. To which the response I got was: we don't have feather pillows and we don't clean the rooms until the second night.

Taken aback, I try and be reasonable. I explain my allergies, and that I'm pretty certain it's feather. He just stands there. I then ask can at the very least can someone go to the room to check and replace the feather ones if they're there. The person begrudgingly agrees, and I return a few hours later to find one additional pillow and scruffy cover in a corner, with all the original pillows still where I left them.

I took off the pillow covers and found two of the pillows were feather with no label tags on them.

I've never seen such a response from a hotel and being so confidently wrong. No daily sheet changes? What is this? Would it book again

2/10

Poor

09 Apr 2026

Michelle

Filthy room

4/10

Poor

07 Apr 2026

Denis

The room was terrible,stains on the pillows and on the quilts.Shower hadn't been cleaned, mould on the floor and on the ceiling.... Only positive was the reception staff and the refund they provided in regards to the issues.

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

Masako

Upon checking, reception staff “Stacy” swiped my credit card without explaining what she was going to do, or asking for permission. I thought that was weird and unprofessional.

Self

6/10

Pleasant

01 Apr 2026

louise

Bedding in the room was absolutely discusting stained doona no milk in fridge

Friends_and_family Friends

8/10

Excellent

01 Apr 2026

THERESA

Happy

Friends

10/10

Exceptional

01 Apr 2026

Anthony

The hotel was conveniently located to many attractions
Tram stop outside front door
Room was very well stocked . The reception staff were wonderful and very helpful
Really comfy bed
Kitchenette well stocked . 10/10

Partner

10/10

Exceptional

01 Apr 2026

Heng

Clean room

8/10

Excellent

01 Apr 2026

Kimberley

It’s very well located and was convenient for my visit. The desk staff is exceptionally kind and gracious. I’ve seen reviews about the cleanliness - they cleaned the room every three days and that worked fine for me. Having laundry facilities was convenient.

10/10

Exceptional

31 Mar 2026

David

Great location, lady on reception sorted an early check in around 11.00 am after we arrived at 8.00 am
Didn’t see much in the way of food offerings in the hotel but there are lots in the area.

Partner

8/10

Excellent

29 Mar 2026

Anthony

Great central location near Chinatown. Large room (regular studio). Great pool for lap swimming. Friendly staff. Easy access to tram on street outside. Room could've been cleaner (skirting boards were dirty/dusty) but bed linen was nice and bed was comfortable.

Partner

8/10

Excellent

29 Mar 2026

Gregory

Clean and convenient, and well priced, plenty of food options near by.

Business

6/10

Pleasant

27 Mar 2026

Jennine

Need more staff at checkin/out. Staff very helpful.

Self

8/10

Excellent

25 Mar 2026

Kerrie

Room was spacious with all needed amenities. The hotel was in a great spot for local theatres and dining.

Partner

6/10

Pleasant

25 Mar 2026

Sonya

Great location. Close to China town, bars, restaurants, public transport, easy to walk everywhere.
Our room was suitable for a 2 night stay but i felt the shower cpuld have been cleaner. Room is dark due to how close the neighboring buildings are.

Partner

10/10

Exceptional

22 Mar 2026

Arlene

The location was superb, being along the free tram route and close to many restaurants and sights, as well as Chinatown. We found a lovely coffee place right out the side door of the building! Rooms were clean enough, but shower tiles and floor could be cleaned and dusted a bit more. Overall, we loved it and would stay here again.

10/10

Exceptional

16 Mar 2026

Mayuran

Great location, friendly and helpful staff, business friendly.

Self

10/10

Exceptional

15 Mar 2026

Yanis

Area around the property isn't the best but hotel itself is very nice.

8/10

Excellent

14 Mar 2026

Cameron

Convenient location and nice room size with easy transportation options close by. Walking distance to most major event.
Room cleaning needs to be better. Ie stains and spills cleaned professionally not just vacuumed over for the next guests.

Partner

10/10

Exceptional

11 Mar 2026

Fiona

I often stay at Citadines. In terms of facilities and value for money I think it is a great choice in a great location

Self

6/10

Pleasant

09 Mar 2026

Ryan

the plates in the cupboard were dirty (food on them), dishwasher didn't work and had issues with AC. Carpets are all stained and dirty. The issues we had staff addressed but to me they should not be issues in the first place

Partner

10/10

Exceptional

08 Mar 2026

Lillian

excellent location

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Briana

Lots of shopping and public transport near the hotel.

Self

10/10

Exceptional

06 Mar 2026

Rhiannon

Was pleasantly surprised by this hotel. Great location, front desk staff were lovely, and despite being on Bourke St the room was super quiet and dark. The room was very spacious and had plenty of amenities. Bathrooms need a bit of a refresh as the grout etc is getting a bit stained but it was definitely clean. Would stay again.

Self

6/10

Pleasant

28 Feb 2026

Paula

No towels in pool. Waited an hour after asking staff for some and no towels arrived

Family

10/10

Exceptional

28 Feb 2026

Christopher

Super friendly and efficient front desk staff. Good amenities and well sized-clean rooms. Convenient location and well priced. This is one of my go-to hotels in Melbourne.

Friends

8/10

Excellent

26 Feb 2026

tammie

Staff at check in was wonderful.

Partner

10/10

Exceptional

25 Feb 2026

Jaime

Staff very helpful, Clean room, shopping, restaurants and public transportation all around very easy to use.

Partner

10/10

Exceptional

25 Feb 2026

Chris

Rooms are good for the price, nice location for CBD, and Gym/pool handy. Check-in etc has always been very smooth.

10/10

Exceptional

24 Feb 2026

xaw

The staff were consistently attentive, responsive, and courteous—assisting with every request and making it a real highlight.
The hotel's location and room is excellent and fully met my expectations.

Partner

8/10

Excellent

22 Feb 2026

Connie

The room was spacious and located in a really convenient spot in Melbourne CBD.

Check in process was a little slow but other than that no complaints.

Partner

8/10

Excellent

21 Feb 2026

Ingrid

Complimentary upgrade on arrival from studio to one bedroom was nice.

Partner

10/10

Exceptional

21 Feb 2026

NITYANAND

Room was good. However amenities like soap and towel were not replaced and we had to call for it

Partner

10/10

Exceptional

20 Feb 2026

Ian

As you walk in to the hotel it has a wonderful aroma, clean and fresh.
Very good amenities, nice gym, pool etc
Room is spacious with a good kitchenette, microwave, hob, toaster kettle etc.
Only criticism is had to request for a room clean, and that the rooms are quite dark, all day long

8/10

Excellent

20 Feb 2026

Melissa

Check-in was very easy and I was pleasantly surprised with how big the apartment was. The apartment was a little dated, but totally serviceable and quiet given where it’s located. Definitely will stay again.

6/10

Pleasant

19 Feb 2026

Lily

Bed sheet spotted a small hole, and small brown stains. Sofa has a small nut left behind. Please include hand held shower head for easy shower. Other than that, room is fine. Staff is courteous, lovely, patient and understanding.

Partner

2/10

Poor

19 Feb 2026

Sern En Nathanael

Strongly advise to avoid this glorified HOSTEL whereby they inform you housekeeping is done on Alternate days but fail to tell you what this means is just replacing towels and the miniature toiletries they provide. Full cleaning with changing of sheets is every 5days much less vacuuming the room.I was left with dirty towels on the floor and stain sheets from check in. Old dried up blood stains in duvet is such a healthy violation! even when additional housekeeping is requested whether for fresh towels or replenishment of basic amenities the service response has been extremely poor.Cost-cutting measures are understandable but there is no justification for unclean sheets, delayed basic service, and guests effectively having to “beg” for housekeeping. These are minimum hygiene and hospitality expectations, not premium requests.
Beyond it location,I struggle to see how it qualifies as a Expedia Rated 4.5star establishment. Prospective guests should be aware: unless your expectations align with a serviced hostel experience at hotel prices, it would be wise to explore alternative accommodations. Expedia needs to be responsible with the ratings it gives a property and the partners it chooses to work with or risk loosing loyal clients that rely on Expedia platform for their travel needs.

Family

6/10

Pleasant

17 Feb 2026

Shirley

Cleaning in apartment
Daily never done till late afternoon like 4-5pm
Shower full of mound
Shower amenities very low not enough

10/10

Exceptional

15 Feb 2026

Carl

We had a great stay at the Citadines on Bourke Melbourne!! We loved the location as it was close to everything in the CBD. The room itself was spacious and very clean. There are lots of elevators so getting up and down was easy. The only issue I had was scented fragrance that hits you as you walk into the building and lobby (way too strong).

Leisure

10/10

Exceptional

15 Feb 2026

Emma

Excellent location, helpful staff and large well appointed rooms. Have stayed here twice now and would definitely stay again.

Business_and_leisure Family

8/10

Excellent

11 Feb 2026

Verified traveler

All satisfactory. The room was dark during the morning and day because it is extremely close to a nearby building....lighting needs to be on .