The Hotel Windsor

Australia , Melbourne - VIC
MELBOURNE, 111 Spring Street, 111
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100 reviews shown

10/10

Exceptional

08 Mar 2026

Lisa

Beautiful old building in a great location close to lots of public transport. Lovely room with great amenities

Self

10/10

Exceptional

07 Mar 2026

David

Only very disappointed with no tablecloths or newspapers. Otherwise great.

Partner

6/10

Pleasant

07 Mar 2026

Richard

Great location, hotel common areas and room was tired and needing a refurbishment. Trading on past glories better alternatives available at the same price point.

6/10

Pleasant

07 Mar 2026

Richard

Central location is vert appealing

Partner

10/10

Exceptional

05 Mar 2026

Mark

Great service

Self

8/10

Excellent

03 Mar 2026

Carol

The rooms are large and decorated in the heritage style expected for this hotel. I stayed for the architecture of this hotel and was somewhat disappointed with my stay. Only one staff member was on reception and dealing with some complex issues for another customer. The wait was long after delayed flights. Was given a room with twin beds despite travelling solo. The tv service was out & no menus available in for room service that closed shortly. Once ordered down at reception, salad arrived quickly and was delicious. I wish I could’ve stayed more than one night and had a better first impression.

Self

10/10

Exceptional

01 Mar 2026

julie

Nice room

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

kristi

Staff were friendly and helpful.

Partner

10/10

Exceptional

28 Feb 2026

Lorena

Welcoming staff were eager to assist us and make our stay smooth and relaxing. The friendly concierge was a valuable asset to make our stay memorable.

The room was spacious and clean. The beds were spotless and comfortable. The vintage decor, flowers and aesthetics was a lovely change and made me feel grand.

Best part was having transport at our doorstep (Parliament Station and trams) and Pelligrini's close-by. Great location and a fantastic vintage hotel.

Friends_and_family Family

8/10

Excellent

27 Feb 2026

Francisco

Great location great service

Family

10/10

Exceptional

26 Feb 2026

Sue and Steve

Clean room, friendly staff

Partner

8/10

Excellent

26 Feb 2026

Andrew

Room was huge, Victorian vibe dominated, service could have been better, though.

8/10

Excellent

25 Feb 2026

Julie

Staff helpful room lovely

Friends_and_family Friends

10/10

Exceptional

24 Feb 2026

Philippa

Staff couteous and efficient

Self

8/10

Excellent

23 Feb 2026

Adrian

Great location and friendly staff. Restful night sleep with comfortable bed and pillows. But the hotel is definitely feeling its age. For a good price I'd recommend it.

Self

6/10

Pleasant

21 Feb 2026

Steven

Shower was awful.. A/C not effective enough. Just showing its age unfortunately. Lot better hotels within a km. Would not stay there again.

Partner

8/10

Excellent

20 Feb 2026

Stephanie

Always an elegant hotel to stay in - with very clean spacious rooms and bathrooms - and a perfect location for accessing all the Melbourne attractions and theatres

Self

8/10

Excellent

18 Feb 2026

Carla

Charming hotel with old world atmosphere

Partner

6/10

Pleasant

17 Feb 2026

Chris

Our stay was nice but a little underwhelming, friendly concierge staff at the front, left our things and had a look around the city which was nice. Went to check in on return and there was one staff on to check in about 8 people, needless to say it wasn’t seemless. Only 1 lift working so was quite a wait and only 5 people in there at one time. Room was nice, comfortable bed and pillows. I had a package that included a bottle of wine that wasn’t there. Just the little things make the difference, attention to detail. Breakfast was ok, again we stood in a line for about 10 minutes to wait to be seated without being told there’s a wait, or we’ll be with you soon. Again just that attention to detail.

Leisure Partner

6/10

Pleasant

17 Feb 2026

Mark

Room was

6/10

Pleasant

16 Feb 2026

Bernard

Just not as good as we were expecting

Partner

8/10

Excellent

15 Feb 2026

John

Extra care needed to be done in the cleaning and the hotel was very dated inside.

Leisure Family

6/10

Pleasant

13 Feb 2026

Patrick

While the hotel has a great central location close to CBD, local trams and underground, it is desperately in need of major freshening/updating. When we arrived, all lifts, including the service lift, were out of order. Old carpets and plaster peeling on upper hallways. No handicap/suitcase ramp at front entrance. Restaurant menu from the 1960’s. Must have been beautiful and grand in its heyday, but definitely getting by on faded glory now.

10/10

Exceptional

12 Feb 2026

DAVID

Staff was amazing. The location close to theatre and the Bar were also very good. Valet parking was excellent and very efficient. Loved our stay there.

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Peter

Jessica enjoyed the staying and getting rest from a long travelling Canada.

Self

10/10

Exceptional

06 Feb 2026

Thomas

Fine place

Leisure Friends

6/10

Pleasant

31 Jan 2026

Taran

Room was dusty. Superior king room was just a queen bed frame with two single mattresses. Advised the staff I was a bride getting ready for my wedding and there was nowhere to hang my dress or veil.

Leisure Partner

8/10

Excellent

31 Jan 2026

Carla

The room was clean except for the mouse that appeared one evening.

10/10

Exceptional

30 Jan 2026

Marty

Cleaning staff was on top of their game.

10/10

Exceptional

28 Jan 2026

Serah

Favourite hotel in Melbourne

10/10

Exceptional

28 Jan 2026

Michelle

Over the top hospitality and was absolutely gorgeous inside and outside
OUTSTANDING IN EVERY WAY!!!

4/10

Poor

26 Jan 2026

Joan

Have stayed at the hotel on 4 previous occasions and this time it was very disappointing to see that the rooms and common areas appeared neglected. A lot of noise at night from other rooms and the floorboards squeaked incessantly.

Leisure Friends

10/10

Exceptional

26 Jan 2026

Despina

Wonderful central location, fantastic breakfast and great service

10/10

Exceptional

26 Jan 2026

Despina

Excellent service, fantastic breakfast and the High Tea was a highlight. Centrally located short walks and access to shops and restaurants, cafes and bars as well as many attractions.
I highly recommend

2/10

Poor

25 Jan 2026

Steve

The only issue was with the unfriendly staff member at check-in the rest I would give 5 stars

6/10

Pleasant

25 Jan 2026

Martin

Average

Leisure Partner

8/10

Excellent

22 Jan 2026

julie

All good

10/10

Exceptional

21 Jan 2026

Deepak

Excellent room, room service staff excellent, location excellent, palatial feel hotel …

Self

4/10

Poor

20 Jan 2026

Bronwyn

Have stayed at The Hotel Windsor for over forty years - this visit was probably my last.

Condition of room (214) was OK - paint peeling in some areas and the safety chain on the door wasn't functioning as the fitting on the door frame was absent.

It took two attempts to get the safety chain fixed (my first request wasn't referrred to Building Maintenance), then around 4pm on Thursday 15 January when I was topless in my room my privacy was disturbed when a male member of staff barrelled into my room - DESPITE THE \"DO NOT DISTURB\" SIGN BEING ON. He entered with such force that the newly fixed safety chain was once again torn from its mounting on the doorframe.

The matter was immediately reported to the duty manager who investigated the matter (apparently the staff member was \"new\", \"in a hurry\" and \"had meant to access Room 216\" and offered me three complimentary breakfasts for having my nerves shredded by the unnecessary intrusion.

I have another stay booked at The Hotel Windsor for June this year (the visit was booked months ago), but I am now actively looking for alternate accommodation as, quite frankly, I no longer consider the hotel to be a safe venue.

Leisure Self

8/10

Excellent

20 Jan 2026

Andrew

Service average overall, except in the bar (where it was excellent). Breakfast was good.

Partner

2/10

Poor

17 Jan 2026

Brenton

Very disappointed to not have my Expedia VIP status not recognised at check in, and once informing the front desk staff and inquiring about our complimentary bottle of wine was treated with complete disdain. Never received the wine and the experience tainted the 3 day stay. Only booked the very dated hotel as it claimed to be part of Expedia’s VIP program.

Leisure Partner

6/10

Pleasant

17 Jan 2026

Susan

Very underwhelming From the doorman, concierge to front desk unhelpful unknowlegable
The doorman was to busy talking to a friend while he had a coffee to even acknowledge our arrive., His attire was sloppy and unprofessional.
Front Dresk, arrived around 2, room would be ready till 3 was told there was no where to have a cup of tea or sit and just relax, had no idea where we get tea that was close to the hotel. At least 6 - 10 people after us rooms were available. When our room was finally available up we go waiting for our bags finally I had to ring and ask for them.
Breakfast for 2, black tea and toast, eggs Benedict and an orange juice, I'm still waiting for the orange juice. There was only about 8 tables occupied. 20 minutes to get our car on leaving, if we should have of been told it would take this long on check in and we could have rung ahead. This just a small summary. Silicone around the bath had mould spots.
Absolutely no way 5 star hotel or experience/ service. I had been a number of year ago and it was sad to experience how far The Windsor Hotel has fallen in condition and staff professionalism.
Over all experience poor definitely won't be back.

Leisure Family

8/10

Excellent

05 Jan 2026

Bradley

Fantastic stay at the Windsor. There was a bit of noise at night time with guests returning to their rooms after functions etc?

8/10

Excellent

30 Dec 2025

Stuart

Didn’t eat in hotel

10/10

Exceptional

30 Dec 2025

David

Lovely hotel, very traditional and old fashioned but a lovely style and history.

Breakfast was excellent with plenty of choice.

Walkable to the MCG.

Partner

8/10

Excellent

28 Dec 2025

Gayle

Good location to sites, check in staff and concierge was ok, not great. Room would have been perfect, but couldn't get it to warm up

Leisure Partner

8/10

Excellent

27 Dec 2025

Jaelea

Rooms were spacious and comfortable in a great location. Service at the hotel reception and breakfast area was not great though.

8/10

Excellent

26 Dec 2025

Fenton

Good breakfast choices. Staff friendly and efficient

Partner

8/10

Excellent

22 Dec 2025

Warren

Service all round excellent

Leisure Partner

8/10

Excellent

19 Dec 2025

Michael

A grand hotel with a long history

8/10

Excellent

18 Dec 2025

Chloe

I stay at the Windsor whenever I visit Melbourne. The rooms are a bit dated, but I can only imagine how constrained they are with renovations given that it would (I assume) be a heritage-listed building. I do like the rooms because they are spacious. It's well maintained and always clean. The front desk and concierge staff are perfunctory, unlike previous visits where they were more welcoming and helpful. A pet peeve this trip is that they no longer provide complimentary bottles of water in the room. I still enjoyed my stay.

Leisure Self

8/10

Excellent

17 Dec 2025

Lisa-Jane

All good but the shower over the bath needs an anti slip mat in the tub. It's very slippery when soaped up.
Need more walk in showers. Stepping in over bath is dangerous

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Douglas

The room was amazing and exceeded our expectations, grand architecture and everything was very functional

Leisure Partner

10/10

Exceptional

12 Dec 2025

Tony

The breakfast was disapointing

10/10

Exceptional

08 Dec 2025

Michael

Classic older style upmarket Hotel.

If you want to feel the essence of Melbournes rich and elegant past then this is the Hotel for you. It may not have the best high floor type views in town but you will be staying in a Hotel frequented by the likes of Gregory Peck, Katharine Hepburn, Omar Sharif, Richard Branson, Mohamed Ali, Lauren Bacall, HRH Prince’s and Princesses, Prime Ministers etc -and it shows in the classic quite large older style rooms with floor to ceiling sweeping drapes in the rooms and with beautiful public areas to add a nice touch. It’s generally well appointed with all the extras you would expect from a upmarket Hotel.

Great for a couple of nights or so if you want a classic older style retreat in the Paris style end of town near Parliament.

Self

4/10

Poor

07 Dec 2025

Shiuh

I have just checked out of the Windsor, and unfortunately my stay was deeply disappointing—from the check-in process right through to the condition of the room. The facilities felt old and antiquated, far from what one would expect of a five-star establishment.

What made the experience even worse was the lack of professionalism displayed by the staff. The person who checked me in was unfriendly, abrupt, and made no effort to create a welcoming atmosphere. The same level of indifference was evident again during check-out.

For a hotel that positions itself as a premium destination, this was unacceptable. I will not be returning.

Business

8/10

Excellent

07 Dec 2025

Karen

Old world charm. Staff were polite. We had a traditional room. It was clean and spacious and clean. Bathroom clean.

Leisure Partner

8/10

Excellent

06 Dec 2025

Elisa

Comfortable bed with a good sleep. 3pm check in is far too late. Carpets could do with a fresh steam clean in the foyer and hall ways .Outside door steps are dirty at the entrance. Staff were fine. $45 for breakfast is excessive, so choose not to dine here for breakfast.

Leisure Family

10/10

Exceptional

05 Dec 2025

Glenda

Cleanliness very professional staff

Business Self

10/10

Exceptional

04 Dec 2025

Glenn

Clean room, nice and quiet

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Madeleine

Staff were amazing

Leisure Family_with_children

8/10

Excellent

04 Dec 2025

Peter

The Windsor is a \"grand hotel\", but is frayed around the edges, with food quality average, room maintenance issues and efficient, but unfriendly staff.

Partner

10/10

Exceptional

02 Dec 2025

Qishan

convenient to be one of the pick-up hotels for

8/10

Excellent

01 Dec 2025

Norman

Yes

Leisure Friends

6/10

Pleasant

28 Nov 2025

Tara

Location was great, close to trams and walking distance to great restaurants. The room itself was very tired, it was clean but I was underwhelmed and felt the photos on the website of the rooms were misleading.

Leisure Family

10/10

Exceptional

27 Nov 2025

Jeff

Great stay

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Katherine

Beautiful comfortable old style hotel with lovely staff in a great location

Self

10/10

Exceptional

24 Nov 2025

Terrel

The room was very comfortable, large and well furnished.

Partner

8/10

Excellent

23 Nov 2025

Rohan

Staff excellent and helpful

Leisure Partner

10/10

Exceptional

20 Nov 2025

Stephen

Very nice and good service

Leisure

10/10

Exceptional

20 Nov 2025

stuart

Clean room.

10/10

Exceptional

19 Nov 2025

Sherie

The room was spotless on the staff was wonderful such a lovely place

Friends_and_family Friends

10/10

Exceptional

17 Nov 2025

James

Clean room and quiet

Leisure Partner

10/10

Exceptional

16 Nov 2025

Kaye

Fabulous….no other words needed 😀

10/10

Exceptional

16 Nov 2025

Louis

Courteous staff, clean room.

Leisure Self

10/10

Exceptional

16 Nov 2025

Karen

Clean room , lovely staff , nice atmosphere

Business Self

10/10

Exceptional

15 Nov 2025

Daniel

I cannot thank your staff enough. After having our acommdation cancelled on us. Your team managed to get us a room at 8pm on a Saturday night on Melbourne Cup / Oasis weekend.
Your hotel was awesome and my family really appreciate how kind you were to myself and my family.

Business_and_leisure Family_with_children

10/10

Exceptional

15 Nov 2025

Christine

Great location. Walking distance to museums, botanical gardens and great dining. Hotel staff very helpful. Room was clean and very comfortable. Very old world feeling.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Wayne

Great place and location

10/10

Exceptional

13 Nov 2025

Steven

Lovely room, big bathroom too

10/10

Exceptional

11 Nov 2025

David

Great venue and friendly staff

Partner

10/10

Exceptional

11 Nov 2025

Jai

Great location, only headache was getting a park to check in . Staff were great.

Business

10/10

Exceptional

10 Nov 2025

Glenda

Staff wonderful

Business Self

8/10

Excellent

10 Nov 2025

Luca

Place is a lovely building, unfortunately its nothing really special anymore. Everyone knows the development went under and they stopped putting money into it. Rooms where decent but dated, the smell is a bit much though.

10/10

Exceptional

10 Nov 2025

Craig

check in was quick. The welcome cocktails were a nice surprise. Staff were lovely. Breakfast was delicious. Overall a very pleasant experience.

2/10

Poor

08 Nov 2025

Our recent stay at The Hotel Windsor was incredibly disappointing and far from the 5-star experience it claims to offer. While the hotel may have once been a Melbourne icon, it’s now relying on its historic reputation rather than delivering the service or standards you’d expect at this level.
From the outset, the experience was riddled with issues:
We were charged twice for our stay, and it took three emails and two phone calls to have the duplicate payment refunded.
There was confusion about parking and poor communication overall — I had to repeatedly follow up on almost every query.
Housekeeping was substandard: towels and bathmats were taken and never replaced, and the body wash and shampoo dispensers remained empty throughout our stay despite informing the front desk.
After ordering room service, my husband became unwell with food poisoning–type symptoms.
We were promised a bottle of bubbles to apologise for the inconveniences, but it never arrived.
Despite requesting two rooms on the same level when booking, this was not honoured.
We also overheard other guests complaining about the general cleanliness and how old and tired the hotel looks — sadly, we have to agree.
After raising all these issues with Harry and Sahir (Front Office Managers), we were offered a refund for one night’s accommodation and our room service bill. However, almost four weeks later, we are still waiting. Although the duplicate charge was eventually refunded, that was it.

Would not recommend.

Leisure Family

8/10

Excellent

07 Nov 2025

Linda

Room service was brilliant delivered in traditional style .. food good , bed was comfy surroundings extremely quiet
Rooms need a wee refurbishment with chairs etc with wear on arms .. needed non slip mat and a grab handle in bath /shower nothing to grab onto as bath quite deep .. speedy service on departure friendly very good .. as it was busy.. not so speedy on arrival as no other clients waiting quite disappointed on arrival not highly rated ..

Leisure Self

10/10

Exceptional

07 Nov 2025

Aniruddh

Great

8/10

Excellent

04 Nov 2025

Sean

Great place to stay staff were polite and helpful and rooms were excellent

8/10

Excellent

01 Nov 2025

Phil

Elegant old hotel is seeing its age. Could use some brightening up. The original elegance can still be felt. Staf was nice, but could use a bit more training. They look good good if their knowledge and attention to detail was better the hotel would feel better.

10/10

Exceptional

01 Nov 2025

Steve

Beautiful old charm hotel. Great to see it well maintained.

Leisure Partner

4/10

Poor

25 Oct 2025

Geoff

Had to wait 30mins before we got served things on menu unavailable once we got our cooked breakfast it was cold:

Leisure Partner

8/10

Excellent

21 Oct 2025

Glenn

I have stayed at the Windsor several times and like it a lot. I was annoyed by the fact that it took me about 10 minutes to get seated for breakfast on Sunday.

6/10

Pleasant

20 Oct 2025

Mark

Beautiful character building, aging from the 1980s style refurbishment. Not enough staff to run efficiently. Concierge desk often unmanned (required for valet parking) and the amazing high tea is enough of a business income to preclude the requirement to run an evening dinner service in the restaurant. Limited room service menu has to suffice.

Leisure Family

10/10

Exceptional

19 Oct 2025

Stephen

Fantastic central hotel. Staff are wonderful and very friendly. Rooms are large and very clean and had everything you needed. Highly recommended.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Jeremy

Best of old and new Melbourne

The Hotel Windsor represents the stately luxury of old Melbourne, but it’s at the center of modern Melbourne still. We rented a suite, and it was the most luxurious hotel we’ve ever stayed in. Breakfast was fabulous – custom cooked from a menu of great options. The staff were excellent. As we were waiting for our taxi, the porter noticed we were a bit hot and brought us each a bottle of water.

Partner

10/10

Exceptional

15 Oct 2025

David

Great service as usual, confortable stay at the top of town.

Leisure Partner

6/10

Pleasant

13 Oct 2025

David

It’s a tired old place but the price is good. The bar is a bit crappy