Name: Sheraton Melbourne
Address: 27 Little Collins Street, Melbourne-vic, AU

10/10

Exceptional

26 Jul 2026

Linda

Great location room and service. Lovely breakfast and helpful staff.

10/10

Exceptional

19 Jul 2026

Ellen

We will definitely be back

8/10

Excellent

19 Jul 2026

Narelle

Great location for Melbourne theatres and footy! Check in was a little slow but the room was clean and comfortable.

Family

10/10

Exceptional

18 Jul 2026

Konica

All good

Family

6/10

Pleasant

12 Jul 2026

Paula

Room comfortable, check in staff helpful as room wasn’t ready until 3.30pm. Upgrade was received. Breakfast was hit and miss. Great options but a lot of hot options needed replenishing.

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

Patricia

Fine

8/10

Excellent

05 Jul 2026

Ruth

Hotel is in a great location, staff are wonderful and amenities good. But I don't like that there is a large window beside the bath facing into the bedroom - even with a pull down blind!

Business

6/10

Pleasant

02 Jul 2026

Rumana

Booked in for staycation to celebrate a special occasion. Was a good stay, but not perfect.
On face value, the Sheraton Melbourne is very nice hotel with good leisure facilities (pool, sauna, gym etc).
Location - great.
Room - spacious, big comfortable bed, but really bad pillows. Sore neck.
Also, I went with Sheraton over some other 5 star hotels due to the advertised 'deep soak' tub. Bath tub was good enough but not really deep soak and definitely couldn't fit 2 people for a couples soak. TV only had free to air channels, with a ChromeCast provided for streaming, however was difficult to use due to the poor quality internet. Movies were buffering and painful to watch.
Service - appreciated the complimentary gift provided (special occasion), but the note showed a lack of awareness and was offensive. (eg addressed to Mr and Mrs AFTER they saw 2 females checked in)

Partner

10/10

Exceptional

28 May 2026

Tom

Room very neat and tidy and check in and out simple and easy process

10/10

Exceptional

18 May 2026

Gülfem

Perfect and great location

Friends

8/10

Excellent

03 May 2026

Claire

The hotel needs to update their website and via email, to explain where to park before checking in as it is impossible to know without being told in advance.

The room was very spacious, clean, very quiet, with comfy beds. Only downside was the bathroom had some black in the grout.

Buffet breakfast was delish and lots of variety. Very lovely staff. Pool, spa, steam room, gym is awesome.

It's a shame they dont have the terrace bar operational, however you can still order drinks to enjoy up there.

Partner

10/10

Exceptional

02 May 2026

Gary

Great breakfast menu. Check in easy. Late check out Parking, breakfast and a arrival drink all included in what I paid.

Partner

8/10

Excellent

27 Apr 2026

Yucel

I wish that the spa was warmer.

10/10

Exceptional

26 Apr 2026

Virgie

very clean, staff are friendly and very accommodating, excellent location, and very generous with our needs. This is value for money. It’s highly recommended.

Partner

8/10

Excellent

13 Apr 2026

Nicholas

Perfectly fine, nothing special for the price.

Partner

10/10

Exceptional

07 Apr 2026

aaron

Yes

Family

10/10

Exceptional

06 Apr 2026

CAROLINA

Great location close to multiple public transport, shopping and restaurant options. Rooms were spacious and comfortable, and really quiet. Pool area was nice, not overly busy (water temperature could have been slightly warmer). Breakfast was lovely, great selection to choose from and lovely, helpful staff. Overall thoroughly enjoyed our little staycation.

Family_with_children

10/10

Exceptional

03 Apr 2026

Trish

Great value, awesome bath and comfy bed.

10/10

Exceptional

19 Mar 2026

David

The breakfast was better than most when it comes to hotel buffets. All eggs served fresh, wide variety of dishes (thank you for having kimchi) a great way to finish a quick overnight getaway.

Nice clean room, comfortable bed and temperature that could be controlled.

Partner

10/10

Exceptional

03 Mar 2026

Daniel

Great location and good hotel with what you’d expect from a Sheraton

8/10

Excellent

28 Feb 2026

Rebecca

Clean rooms and helpful staff. Amenities a bit disappointing, no mini bar unless you order it, coffee pods only and only big coffee mugs that didn’t fit with the pod machine. Other than that lovely stay.

10/10

Exceptional

20 Feb 2026

ANIL

Good

10/10

Exceptional

19 Feb 2026

Abhishek

The location is good. The staff is excellent. I just compliment Gina at the front desk. She was sets the benchmark very high. Sam at the front desk is wonderful aswell.

Self

10/10

Exceptional

10 Jan 2026

Amelia

Stunning room, spotlessly clean, effortless check in and checkout in a central part of Melbourne - 5 stars!

Leisure Self

10/10

Exceptional

09 Jan 2026

Vesna

The room was great, clean and the staff were a 10/10!

Bit of constructive feedback/1st world problems:
- the pool was not heated boo..
- the bathroom sink took too long to drain and water was pooling
- the toilet felt a bit out dated
- sad to see dilmah tea as the tea being offered
- sad to see generic coffee pods

Business_and_leisure Family_with_children

10/10

Exceptional

06 Jan 2026

Christopher

Beds were very comfy and hotel staff were very friendly and helpful

Leisure Family

10/10

Exceptional

03 Jan 2026

Clinton

No fuss check in with Arnaud. Everything else was good.

Leisure Family

10/10

Exceptional

31 Dec 2025

Christine

These 3 key items - clean room, staff and amenities

Pool also is great

Leisure Family

6/10

Pleasant

31 Dec 2025

Michael

We just found that the hotel had a rooftop bar that wasn't open on NYE for some reason. We also believe that the breakfast could have been better. No coffee machines were not functioning or at least had either the water replaced of beans replaced. Generally, the hotel was good, excellent rooms and polite staff.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Darlene

Very clean and staff were excellent.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Karen

Friendly Staff more than accommodating to our needs. Easy access to trams, restaurants and theatres
Comfort rooms

10/10

Exceptional

14 Dec 2025

Felicity

Lovely stay

10/10

Exceptional

12 Dec 2025

daniel

Great room set up well very clean

Business

8/10

Excellent

09 Dec 2025

Ximena

Breakfast was poor and did not include coffee!

10/10

Exceptional

07 Dec 2025

Shane

Amazing staff, helpful and understanding

Business Partner

8/10

Excellent

02 Dec 2025

Jacqueline

The hotel was beautifully appointed as you would expect with a Sheraton. The beds are the most comfortable hotel beds I've ever slept in.
Breakfast was lovely, dinner in the restaurant was delightful, but room service was below par - the offerings are limited and there seemed to be an issue with our order that took a very long time to fix. Perhaps a few more coffee pods too, for those of us who like more than 1 coffee a day...

Leisure Family

10/10

Exceptional

15 Nov 2025

shane

Clean spacious room that had all that you need , walking distance to everything , good breakfast

Business

10/10

Exceptional

14 Nov 2025

Tanya

Clean room, nice comfortable bed, lovely breakfast with very polite staff.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Alfonso Ramon

Great hotel, great location

Leisure Family

10/10

Exceptional

05 Oct 2025

Melvin

Perfect One Nighter

Beautiful for a One Nighter. If you are headed to the Musicals this is a perfect stay... So near either Princess or Her Majesty's theatre. Wonderful brekky spread and friendly service all the way through.

Partner

10/10

Exceptional

04 Oct 2025

Anne

Clean room, very comfortable bed, bath tub and shower. Used the steam room, pool and spa. Very enjoyable and would stay again.

Leisure Self

6/10

Pleasant

02 Oct 2025

Anthony

This property was a disappointment this time. 3 issues. An ordinary mattress, poor TV channel selection and the pool was too cold.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Cameron

We had an excellent day. The staff were exceptional and very professional and nothing was ever too much of a request. We would highly recommend staying here.

Leisure Family_with_children

10/10

Exceptional

21 Sep 2025

Sarah

Lovely hotel and excellent service. Welcome drink was a surprise but very welcome. The room was clean and nicely furnished. We will definitely stay again.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Matt

Staff very good and went out of their way in providing great service

10/10

Exceptional

02 Sep 2025

Yvonne

Everything-I will be back

6/10

Pleasant

12 Aug 2025

Kenneth

We thought the main restaurant at breakfast was NOWHERE NEAR what we would expect at a Sheraton. Perhaps 1 to 2* level. Looked like the staff just rolled up out of bed without any thought of how they should look. Both the make and female staff were mostly ungroomed in appearance.
We ordered boiled eggs for one of us and an omelette for myself. The presentation was zero.

10/10

Exceptional

29 Jun 2025

Alice

Nice and central

Great spa and pool

Business Self

8/10

Excellent

19 Jun 2025

James

Great location to the top end of town.
Property a bit dated

Leisure Family

10/10

Exceptional

13 Jun 2025

Nicole

We loved our stay at the Sheraton; clean, staff were great, comfotable rooms and best buffet breakfast we've ever had. Looking forward to coming back.

Leisure Family

8/10

Excellent

22 May 2025

Katie

excellent location

Leisure

10/10

Exceptional

12 May 2025

Anna

The staff and service were excellent - there were a couple of hickups but the staff delt with them well.

Leisure Family

8/10

Excellent

27 Apr 2025

Saurabh

Really good property, great location at the east end of the cbd. We had a very comfortable stay. Only feedback would be the indoor pool water bring very cold. Secondly, having options for firmer bedding and pillows would really improve guest experience. The mattress in the room was sagging and wobbly at best and pillows were just too soft.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Andrew

Beautiful. Perfect romantic getaway

Leisure Partner

6/10

Pleasant

30 Mar 2025

Debbie

Was very convenient to stay at.

Leisure Family

10/10

Exceptional

15 Mar 2025

Karen

Great property. We normally stay further down Collins Street but due to the F1 we’re unable to stay in our usual hotel. We were pleasantly surprised by the friendly staff, the great food and the comfortable rooms. Also, it was much quieter meaning we had a restful stay.

We will certainly be returning to Sheraton Melbourne.

LOVED IT!

Leisure Partner

8/10

Excellent

08 Mar 2025

Elizabeth

Lovely room, great staff check in and check out very smooth. Terrible view of building next door with view directly into tradies staff room, that was left with lights on all night, was a little confronting when opening the curtains seeking some natural light in the morning to be caught eye to eye with a fellow in a high vis vest!

Leisure Self

10/10

Exceptional

07 Mar 2025

Donna

Fantastic accommodation and staff

Leisure Family

10/10

Exceptional

05 Mar 2025

john

The staff throughout the business were fantastic.
In house restaurant food for breakfast and dinner dining was outstanding. No need to eat out if you don't want to.
Only let down was quality of the towels in the bathroom.
Room itself was a great size as was the bathroom.
Great bed and heaps of desk space for working if required.
Will definately look to stay here again next time we visit.

6/10

Pleasant

02 Mar 2025

Stuart

The spa is not hot !!!

10/10

Exceptional

25 Feb 2025

Dianne

Excellent staff and a very comfortable hotel.

Very comfortable hotel, right in the city centre, near the Parliament building. Staff were excellent. All very professional, friendly and helpful. We had a small problem with our room and it was sorted immediately we made reception staff aware of it. We would definitely stay here again.

Partner

8/10

Excellent

16 Feb 2025

George

The hotel didn’t solve my issue with the charges at the time of checking out…..there should be a $100 plus a refund of the discrepancy…..haven’t heard anything from the hotel yet !!!!!!

4/10

Poor

11 Feb 2025

Simon

I liked the overall look and feel in the Sheraton although I was supposed to get city view and was instead put on a side wall with the side of a building to look at and a tiny section got a slight view about 12 inches views but the most disappointing thing was I picked the Sheraton because it said it had a pool hot tub and whirlpool, spa and sauna and I know my 84 year old mum loves hot spas but it’s been 25 years since she had her last one so for her 84th birthday I booked a few nights there as she’s never been to Melbourne or been in a plane so To our disappointment there was no hot tub or a whirlpool just a pool and a spa joined together so the temperature of the water was cold and when I first noticed I told reception who told me I get engineer to look at it and when he did apparently he claimed it was 29.5 and there’s no way it was that and more like 19 or 20 then when I said there’s no change and they then said they would contact the engineer again and he claims it now was 32 but there’s no way it was that and just a tad warmer than before so now it was like room water. So obviously mum didn’t go in cause she hates cold water so in the end I asked the front desk if I could get a partial refund as we didn’t get a chance to got

Leisure Family

8/10

Excellent

10 Feb 2025

Gilad

A decent stay.

The Sheraton Melbourne Hotel is housed in an older building, giving it a charming, slightly dim atmosphere that may not appeal to everyone. Our suite was decent; while it lacked the sheen and modernity of newer hotels, the comfort of the bed was a significant plus for me, which is ultimately what matters most.

The hotel's location is fantastic, within walking distance of the city's major attractions, and we only needed to use Uber once when we opted to dine at a restaurant in a more distant neighbourhood.

The hotel staff was incredibly courteous and helpful, from the reception to the friendly faces in the breakfast restaurant. I want to give a special shout-out to Amanda, who greeted us warmly every morning during breakfast, making our experience even more enjoyable.

The breakfast options were quite good, and my wife and I looked forward to it each day of our five-day stay.

Overall, I wholeheartedly recommend the Sheraton Melbourne Hotel to anyone looking for a pleasant stay in Melbourne.

Partner

10/10

Exceptional

09 Feb 2025

Megan

Bathroom design needed to improve but very clean

Leisure Partner

10/10

Exceptional

18 Jan 2025

Allie

Hotel was great! Very walkable to lots of dining, shopping and the Australian Open grounds. Housekeeping did a great job and service was unmatched!

Leisure Family

10/10

Exceptional

14 Jan 2025

Franky Pratama

Wonderful stay. Clean room, conveniently located, walkable

Friends_and_family Family

2/10

Poor

09 Jan 2025

Brendan

January 9/20025
Two towels for three people stay
Wet carpet next to bed from a leak in the bathroom.
Rubbish in room
Dusty
Mould on some pillows and dirt or something on other pillows
Refused refund or partial refund
No in house parking you have to cross the street and motel is shared with resident appartments
Definitely not worth the money

Leisure Family

10/10

Exceptional

01 Jan 2025

Lorraine

Close to shopping, transport, restaurant was great, pool facilities were great

Friends_and_family Family

8/10

Excellent

01 Jan 2025

Bernard

Very nice hotel

Leisure Partner

10/10

Exceptional

25 Dec 2024

Sarah

Breakfast was fabulous, staff friendly and helpful and the room was very clean and well appointed! Thank you

Leisure

10/10

Exceptional

23 Dec 2024

Nicola

Staff were very polite and professional

Leisure Partner

10/10

Exceptional

22 Dec 2024

Benjamin J

Recommend

Our stay at the Sheraton was a delight, from the moment we booked and discovered we'd been upgraded to a deluxe room with free parking and breakfast, arrival and check-in, the attentive service and quiet luxurious room. The hotel is in a great location. Unfortunately we ran out of time to try out all the facilities. We'll just have to go back. 😉

Partner

10/10

Exceptional

13 Dec 2024

Dianne

Nil

8/10

Excellent

02 Dec 2024

STEPHEN A

Clean, quiet, friendly, good bed, coffee was. Just ok. Same with food.

Leisure Partner

10/10

Exceptional

30 Nov 2024

Martlie

Overnight stay

Lovely stay, very comfortable bed. Got upgraded to a deluxe room. Good massage at the spa. Walking distance to good cafes and restaurants

Partner

6/10

Pleasant

27 Nov 2024

Zoran

Breakfast was terrible

Business Self

10/10

Exceptional

20 Nov 2024

Goran

Perfect location and great buffet breakfast.

10/10

Exceptional

17 Nov 2024

Darcy

Felt very nice and classy, the buffet was delicious

Leisure Partner

8/10

Excellent

17 Nov 2024

Ross

Our 4th stay and again really enjoyed it, location is great, but the pool and steam room are the best 😁

Leisure Partner

2/10

Poor

10 Nov 2024

Krystal

Melb stay

Thought it was lacking coffee/sugar/drinks/minibar in room, given it was such a nice room. Also there was no bin bags in the room. And also my money hasnt been refunded.

Partner

8/10

Excellent

02 Nov 2024

Sonia

I was disappointed with the bedding in my room and also the condition of the bathroom.

Leisure Partner

8/10

Excellent

25 Oct 2024

John

Nice rooms, pleasant staff.

Business Self

10/10

Exceptional

14 Oct 2024

Nadine

Mummy holiday

I had a lovely stay and the breakfast was so yummy 😋😋

Self

10/10

Exceptional

21 Sep 2024

AMANDA

Highly recommend this hotel. Super clean and comfortable. Close to great restaurants and bars. Will definitely stay here again. Stayed on the 8th floor and the smell filtered throughout this floor was divine!

Leisure Family

10/10

Exceptional

21 Sep 2024

Stefan

If I was being picky, I felt that the jacuzzi in the pool area should be seperate to the pool and kept at warmer water temperature

Leisure Partner

10/10

Exceptional

08 Sep 2024

Daniel

I had a wonderful stay at Sheraton Melbourne. My room was well appointed and flawlessly clean. Staff were professional, courteous, helpful and friendly. In-hotel dining was good. This Sheraton is a nice option if you prefer a little more boutique/intimate feel than some of the larger hotels that can feel more impersonal. The only disappointment was that the sauna/steam room is not well-maintained - the thermostat is broken & inaccurate (so the steam room is too cold to be effective) and there are many broken/missing tiles, both of which are well below the standard of facility expected in a 5-star hotel and detract from the overall experience.

8/10

Excellent

25 Aug 2024

Rodney C

Buffet breakfast was ordinary

Leisure Partner

10/10

Exceptional

25 Aug 2024

Aleta

I enjoyed my stay in the beautiful opulence of the Sheraton. The only room for improvement I can see is raising the temperature of the water in the whirlpool so it is warm.

Leisure Friends

10/10

Exceptional

20 Jul 2024

Caroline

Beautiful place for a city staycation.

Leisure Partner

10/10

Exceptional

14 Jul 2024

STeve

Convenient and central

Leisure Family

10/10

Exceptional

13 Jul 2024

Deanna

A wonderful stay, easy check in process, wine and chocolate for our daughter’s 18th with a beautiful handwritten note and the breakfast, magnificent.

Leisure Family

10/10

Exceptional

12 Jul 2024

Rachael

Amazing service

Leisure Family

10/10

Exceptional

11 Jul 2024

Tracey

Melbourne weekend

Fantastic stay here for 2 nights. Hotel is located close to both a train and tram stop. The downstairs restaurant was fabulous for both dinner and buffet breakfast. The hotel also offers an indoor pool and whirlpool which was didn’t use as the water temperature was a little cool for us but the steam room was a great way of warming up!

Friends_and_family Family

6/10

Pleasant

10 Jul 2024

Mark

Pillows were horrendous. Need to have latex option.

Leisure Partner

10/10

Exceptional

29 Jun 2024

Rachael

Absolute beautiful hotel with really friendly staff. Rooms were so well thought out and very clean. Minimum noise from outside. Would highly recommend.

Leisure Partner

10/10

Exceptional

29 Jun 2024

Paul

Good

6/10

Pleasant

28 Jun 2024

Ngan

Very average, not value for money

Leisure Family