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Mercure Melbourne La Trobe Street

Melbourne - VIC · Australia

492 La Trobe Street TrueView location

9.2/10Excellent117 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Condition9.4/109.4
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mercure Melbourne La Trobe Street

Located at 492 La Trobe Street, Mercure Melbourne La Trobe Street offers a sophisticated urban escape in the heart of the city. The 195-room hotel features modern design, natural light, and spacious guest areas for a comfortable stay.

Enjoy curated amenities, excellent service, and a food and beverage offering showcasing local ingredients. With Flagstaff Gardens, Queen Victoria Market, Marvel Stadium, and Docklands nearby, it s the perfect base for both business and leisure travellers.

Stroll through Flagstaff Gardens to the 19th-century Queen Victoria Market to browse foodie treats, Aussie fashions and intriguing bookshops. We re 1 km from the Docklands, where public art awaits on the banks of the Yarra River.

View outdoor art along the Docklands Public Art Walk, and interact with the imagery at ArtVo Immersive Gallery. Marvel Stadium hosts major concerts and sports events.

Read more about this hotelShow less

With a stay at Mercure Melbourne La Trobe Street, you'll be centrally located in Melbourne, steps from Flagstaff Gardens and within a 10-minute walk of Marvel Stadium. This hotel is 0.7 mi (1.1 km) from Collins Street and 0.8 mi (1.3 km) from Queen Victoria Market.

Stay in one of 195 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and electric kettles.

Featured amenities include express check-in, dry cleaning/laundry services, and a 24-hour front desk.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 38 for children
    • Nearby parking fee: AUD 45 per day (3 ft away)
    • Rollaway bed fee: AUD 65 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Flagstaff Gardens 0.2 km / 0.1 mi
Festival Hall 0.7 km / 0.4 mi
Marvel Stadium 0.7 km / 0.4 mi
Queen Victoria Market 0.7 km / 0.4 mi
Collins Street 0.8 km / 0.5 mi
Hardware Lane 0.8 km / 0.5 mi
Melbourne Central 0.9 km / 0.5 mi
Flinders Lane 1 km / 0.6 mi
State Library of Victoria 1.1 km / 0.7 mi
Emporium Melbourne 1.1 km / 0.7 mi
SEA LIFE Melbourne 1.1 km / 0.7 mi
QV Centre 1.2 km / 0.7 mi
RMIT University 1.3 km / 0.8 mi
Melbourne City Marina 1.3 km / 0.8 mi
Immigration Museum 1.3 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2026
  • Total number of rooms: 195
  • Number of floors (main building): 16
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Entertainment Area
Show 40 more facilities & services
  • Small pets allowed (under 5 kg) not available in all rooms
  • Large pets allowed (over 5 kg) not available in all rooms
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
  • Wi-fi
  • Room serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Cloakroom
  • Lift access
  • Bicycle storage
  • Gym
  • Luggage room
  • Towels and bed linen
  • Bar
  • Restaurant
  • Non-smoking area
  • Highchairs
  • Air conditioning in Restaurant: 1
  • Breakfast room
  • Rooftop bar: 1
  • Meeting room: 1
  • ProjectorExtra charge
  • PhotocopierExtra charge
  • Breakfast buffet
  • À la carte dinnerExtra charge
  • Special dietary options
  • Gluten-free meals
  • Non-smoking establishmentExtra charge
  • Minimum check-in age: 18
  • Credit card is compulsory as a deposit, no deposit in cash is accepted
  • Self check-in
  • Cash Free
  • Fitness
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 25 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable2 photos

    Mercure Melbourne La Trobe Street

    DOUBLE TWO DOUBLE BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Bathroom
    • Hairdryer
    • TV
    • Mini fridge
    • Carpeted floors
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Wi-fi
    • Toiletries
    • Desk
    • Satellite TV
    • Smoke detector
    • Housekeeping
    • Soundproof room
    • Electric Kettle

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 25 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Mercure Melbourne La Trobe Street

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Electric Kettle
    • Soundproof room
    • Housekeeping
    • Smoke detector
    • Satellite TV
    • Desk
    • Toiletries
    • Wi-fi
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Tea and coffee making facilities
    • Mini fridge
    • TV
    • Hairdryer
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ

    Photos are not available for this room type.

    Mercure Melbourne La Trobe Street

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR CITY VIEWDOUBLE • SUPERIOR CITY VIEW • 1 Bedroom • 25 m²DBL.CV-SU
    DOUBLE SUPERIOR CITY VIEWPhoto unavailable2 photos

    Mercure Melbourne La Trobe Street

    DOUBLE SUPERIOR CITY VIEW

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-SU

    Room amenities

    • Toiletries
    • Desk
    • Satellite TV
    • Smoke detector
    • Bathroom
    • Housekeeping
    • Soundproof room
    • Electric Kettle
    • Hairdryer
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO QUEEN BEDSJUNIOR SUITE • TWO QUEEN BEDSJSU.2Q

    Photos are not available for this room type.

    Mercure Melbourne La Trobe Street

    JUNIOR SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Mercure Melbourne La Trobe Street

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH VIEWSDOUBLE • SUPERIOR WITH VIEWSDBL.SU-WV

    Photos are not available for this room type.

    Mercure Melbourne La Trobe Street

    DOUBLE SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW TWO DOUBLE BEDSDOUBLE • CITY VIEW TWO DOUBLE BEDS • 1 Bedroom • 25 m²DBL.2D-CV
    DOUBLE CITY VIEW TWO DOUBLE BEDSPhoto unavailable2 photos

    Mercure Melbourne La Trobe Street

    DOUBLE CITY VIEW TWO DOUBLE BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-CV

    Room amenities

    • Housekeeping
    • Bathroom
    • Hairdryer
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Wi-fi
    • Toiletries
    • Desk
    • Satellite TV
    • Smoke detector
    • Soundproof room
    • Electric Kettle

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Mercure Melbourne La Trobe Street

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO DOUBLE BEDSJUNIOR SUITE • TWO DOUBLE BEDSJSU.2D

    Photos are not available for this room type.

    Mercure Melbourne La Trobe Street

    JUNIOR SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Mercure Melbourne La Trobe Street

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 25 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable2 photos

    Mercure Melbourne La Trobe Street

    DOUBLE Accessible KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Tea and coffee making facilities
    • Mini fridge
    • Hairdryer
    • Satellite TV
    • Desk
    • Toiletries
    • Wi-fi
    • Wheelchair-accessible
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • TV
    • Bathroom
    • Electric Kettle
    • Soundproof room
    • Housekeeping
    • Smoke detector
    • Carpeted floors

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BED • 1 Bedroom • 31 m²DBL.EJ-KG
    DOUBLE EXECUTIVE KING BEDPhoto unavailable2 photos

    Mercure Melbourne La Trobe Street

    DOUBLE EXECUTIVE KING BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Room amenities

    • Bathrobes
    • Desk
    • Toiletries
    • Wi-fi
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Tea and coffee making facilities
    • Mini fridge
    • Soundproof room
    • Housekeeping
    • Smoke detector
    • Satellite TV
    • TV
    • Hairdryer
    • Bathroom
    • Electric Kettle

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Mercure Melbourne La Trobe Street

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIOR CITY VIEWQUADRUPLE • SUPERIOR CITY VIEWQUA.CV-SU

    Photos are not available for this room type.

    Mercure Melbourne La Trobe Street

    QUADRUPLE SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Mercure Melbourne La Trobe Street

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mercure Melbourne La Trobe Street

9.2
Excellent
117 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Condition
9.4 /10
Amenities
8.8 /10
50 reviews shown
10/10
Exceptional
02 Aug 2026
Zichao
Toothbrushes and pastes were not available during our visit, and there were no disposable slippers.
10/10
Exceptional
27 Jul 2026
Bernice
Helpful and friendly staff, attractive room, good location very close to tram line.
10/10
Exceptional
25 Jul 2026
Daniel
Great clean modern property!
10/10
Exceptional
21 Jul 2026
John
Nice and new hotel. Very friendly staff
Self
10/10
Exceptional
19 Jul 2026
Tasmin
We loved our little staycation! We had the superior room with the most beautiful view of Melbourne city. Room was clean and bed was super comfortable. Highly recommend.
Family_with_children
8/10
Excellent
17 Jul 2026
JENNIFER
Newly built, inside room and bathroom has modern design. We upgraded to balcony, which had awesome views of the building but they should include furniture/chairs to lounge. Quieter side of the CBD area. Trams are within walking distance.
Family_with_children
10/10
Exceptional
15 Jul 2026
Chelsea
Helpful staff, clean room and great location
Partner
8/10
Excellent
13 Jul 2026
Remalia
Location is good as there is a tram stop at the front of the hotel. Room size is small but it is quite clean.
Family_with_children
4/10
Poor
12 Jul 2026
Amie
Great Location and hotel was clean but i base this only on the fact that it is a relatively new hotel, judging by the way it is managed i think that will deteriorate over time.
No dressing gowns, not even a disposable shower cap.
Breakfast was not a good experience, 30 minute wait for them to fill the bacon tray 20 minutes for eggs. Everytime a food warmer was empty it was at least a 15 minute wait for it to be filled. Bread was all gone except for crumbs and not replaced the whole hour we were there. There were only two staff and one chef on. People waiting to be seated for way too long when there were lots tables sitting empty but covered in dirty dishes. Pancakes and waffles were disgusting (made from cheap grainy add water chemical infused mix I'm guessing).
Rooms being made up is supposed to be part of the service. We put sign on at 8am and at 3pm it hadn’t been touched and had to make a phone call just to get someone to do it, then when we returned at 9.30pm it had been done but room was left with one towel between 4 people. Another phone call and they bought them up. Apparently they ran out of clean towels and im guessing couldn't be bothered to drop clean ones off when they had them without us having to ask. We would not stay here again. Lots of other similar priced hotels with better breakfast that are capable of providing a better service.
Family_with_children
10/10
Exceptional
11 Jul 2026
Peter
Grest location,staff very freindly.
Buffet breakfast had a good large choice of food. Only 1 negative toilet and shower are a bit tight for space and functionality
10/10
Exceptional
09 Jul 2026
Prashant
Staff was lovely, hotel was clean but there was no toothpast or moisturiser in bathroom.
Family_with_children
10/10
Exceptional
08 Jul 2026
JEAN CLAUDE
Great location fantastic room great staff
Partner
8/10
Excellent
06 Jul 2026
adam
Nice and friendly
Great location
Family_with_children
6/10
Pleasant
04 Jul 2026
IVY
The front desk staff were friendly, professional, and very helpful throughout my stay, so I want to give them credit for their excellent service.

Unfortunately, my experience was ruined by what happened after housekeeping serviced my room. After I returned home, I discovered that two of my silver rings were missing. I immediately contacted the hotel and asked them to investigate, but I was simply told that nothing had been found and no responsibility was taken.

Losing personal belongings is upsetting enough, but the lack of accountability made the experience even more disappointing. I strongly recommend that future guests keep all valuables with them or locked in the room safe, as I would not want anyone else to go through the same experience.
Partner
10/10
Exceptional
28 Jun 2026
Katrina
The staff were absolutely brilliant. My wife checked late on Friday night, after attending a funeral, and having an incredibly stressful day. The stuff could not have been more accommodating, more empathetic, or more helpful. They were amazing!
Self
10/10
Exceptional
15 Jun 2026
Portia
Front staff helpful and polite. Room was great. Breakfast was worth the money.
Friends_and_family Family
10/10
Exceptional
14 Jun 2026
Mark
Clean and little noise
Friends
10/10
Exceptional
14 Jun 2026
Kerrie
Great hotel with helpful staff. Would stay ahain
Friends
10/10
Exceptional
13 Jun 2026
Ofir
The hotel stuff were exceptionally amazing!!! Ww arrived to celebrate my daughter's 20th birthday and they upgraded our room, brought a nice complementary cake and greet us in the most kind way. The day after, a surprise delivery came and even though they weren't suppose to do it, the gentleman at the desk, fixed it into our room and organized our balloons amazingly nice for the bday. This is what I call a great and most professional hospitality service!!!, thank you so much!!!
Family_with_children
10/10
Exceptional
08 Jun 2026
Seamus
Staff were very helpful and polite at all times. Thank you.
Self
8/10
Excellent
07 Jun 2026
Bianca
The hotel itself is in a really good location. We spent 3 nights there and found we were walking distance from everything.
The staff are so amazing and helpful , there's always someone at the reception desk.
Amenities are lacking, the gym didn't really have much equipment. There's no sauna or pool.
The bar is beautiful and happy hour is a bonus.
The rooms are clean but we had hairs all over the bathroom floor aswell as carpet when we checked in. It's the simple toughest in a hotel , such as robes and slippers that make a difference that this hotel lacked.
Partner
10/10
Exceptional
30 May 2026
Desmond
Beautiful, appointed rooms, very spacious.
Self
6/10
Pleasant
29 May 2026
Anjoli Mikaila
We stayed at the hotel for a couple of nights with my partner. Unfortunately, the air conditioning kept turning on and off and eventually stopped working completely showing an error on the screen. We later learned the entire floor had lost AC. Without any cooling or ventilation my partner struggled to breathe and developed a severe fever, which left him really ill. We complained and were moved to a room on the 10th floor (originally on the 5th floor.) We hoped this would be an upgrade and some compensation for having to move all our belongings and for my boyfriend getting sick, but the new room was actually smaller, had a worse view and was missing several amenities. We had also booked an extra night due to our late 11pm flight. To make matters worse, after our stay we received an email saying they had over refunded us by mistake and would be recharging our card AUD 166 (AUD 83 × 2) to correct it. On the positive side, the bed was very comfortable, the room was fairly clean and the lobby was beautiful with a lovely scent and great aesthetic.
Unfortunately, the AC failure, the downgrade in room quality and the refund issues left us with a pretty bad experience overall.
Partner
8/10
Excellent
28 May 2026
Rahul
I just thought there should have been a microwave
10/10
Exceptional
20 May 2026
Kathy
Its location is so convenient to southern cross station & the CBD. Love that the Flagstaff Gardens are just there. Loved the spacious room, the crisp linen, the large plush pillows & the blackout curtains. The decor colour and style was cosy & comfortable too. The modern and practical bathroom & storage areas were great too. Along with welcoming staff on arrival, the overall experience was impressive.
Thank you
Self
10/10
Exceptional
20 May 2026
Izaak
Clean room, easy check in & out, very friendly staff
Self
10/10
Exceptional
19 May 2026
Tab
.
Friends
10/10
Exceptional
12 May 2026
David
Great location, good public transport close by. Just such a easy process all around
Family_with_children
8/10
Excellent
06 May 2026
cindy
Good clean property comfy bed. Close to food and major train station. Great place if going to the footy at Marvel station
Family
10/10
Exceptional
05 May 2026
Yung Howe
Clean room, comfortable beds. Convenient for public transport
Self
10/10
Exceptional
05 May 2026
lisa
The location of the hotel was great. The room was lovely and comfortable with everything we needed.
Family
10/10
Exceptional
04 May 2026
Marnie
Lovely spacious rooms. Breakfast was absolutely fantastic, loved it. Staff were friendly and helpful.
Highly recommend a stay here, as its close to Southern Cross Station (DFO shopping a bonus), Marvel Stadium, Flagstaff Gardens (& station) and loads of dining options.
Friends_and_family Family
10/10
Exceptional
04 May 2026
Chelsey
Very nice room and location was great.
Family_with_children
10/10
Exceptional
25 Apr 2026
Adrian
Great location on the tram line, near Marvell stadium. Less busy end of the city nice and quiet
Partner
8/10
Excellent
24 Apr 2026
David Andrew
Nice quiet room. The hotel is in a convenient location and the staff are very helpful. My only issue was that the fan in the air-conditioner made a loud grating sound. I had to turn the ac off to sleep.
Self
10/10
Exceptional
24 Apr 2026
Sherrie
This was our least expensive stay but felt the staff was the friendliest and the amenities were the nicest.
Family
10/10
Exceptional
21 Apr 2026
Sandra
ALL The lovely reception ladies were so welcoming, helpful and friendly. Our room was fabulous . One of the best stays in my 15 years of travelling. Well done team.
Partner
10/10
Exceptional
20 Apr 2026
Toni
I enjoyed dinner in the restaurant with a cocktail, top class food and beverage
Self
8/10
Excellent
20 Apr 2026
NEIL
Could not fault.
Partner
10/10
Exceptional
17 Apr 2026
Justin
Nice place
Family_with_children
8/10
Excellent
17 Apr 2026
Sandra
Lovely comfortable room
Partner
2/10
Poor
12 Apr 2026
Vincent
I travel for work every week and wanted to give this newly opened hotel a try - which I heavily regret.
It was the noisiest room I’ve ever stayed in. The elevator makes a sound as if someone’s constantly hammering in it. That noise kept me awake all night.
The shower gel was empty upon arrival and the bathroom floor full of hair. When I asked to replace it and clean, I returned to the room to find a cleaning instruction sheet in my bathroom, the bathroom floor flooded, but not cleaned but at least the shower gel replaced.
I didn’t want to bother with them anymore but won’t stay there again as a quite night sleep is important to me.
10/10
Exceptional
12 Apr 2026
SHERIDAN
We had a wonderful family trip to Melb. The hotel was lovely and the staff were extremely friendly and helpful. The bistro food was great.
Family_with_children
10/10
Exceptional
09 Apr 2026
Maddie
This hotel exceeded expectations, especially considering it had only been open for six weeks at the time of my stay. The staff were exceptionally friendly and welcoming, the overall design and aesthetics were impressive, and the room was spotless and well-maintained. The bar and buffet offerings were also of a very high standard. I would gladly return in the future.
Partner
10/10
Exceptional
06 Apr 2026
Matt
We really enjoyed our stay, beds were very comfortable, staff were lovely, and breakfast was fantastic.
10/10
Exceptional
01 Apr 2026
Lakshani Shehara
- Staff were so friendly and helpful no matter the time of day.
- Space was very clean (no dust, no mold) and setup was aesthetically pleasing. The room we booked is best for couples IMO.
- Location was central with none of the undesirables of Melbourne CBD.
Partner
10/10
Exceptional
31 Mar 2026
John
Nice neat and new hotel. Great bar and outdoor rooftop deck
Self
10/10
Exceptional
29 Mar 2026
Anjali
Everything was excellent! I stayed on the 11th floor and the city view was absolutely beautiful—I loved it. It was so peaceful and relaxing. I would definitely prefer staying here rather than in the busy city center. The location in West Melbourne was also quite affordable, which made the experience even better. The room was clean and comfortable, and the staff were friendly and helpful. I really enjoyed my stay and would highly recommend it! 😊
Business
8/10
Excellent
21 Mar 2026
Tai
Good
8/10
Excellent
19 Mar 2026
John
Nice new hotel. The food in the restaurant and breakfast is quite expensive though in comparison
Self

Location & surroundings

Mercure Melbourne La Trobe Street
492 La Trobe Street True, West Melbourne, Australia

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Mercure Melbourne La Trobe Street

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