City Express Ciudad de Mexico Aeropuerto

Mexico , Mexico City
CIUDAD DE MEXICO, Boulevard Puerto Aereo No. 90
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100 reviews shown

8/10

Excellent

09 Mar 2026

rachel

Shuttle service was why we picked it and it was good. Staff were helpful and friendly. No where near to go and eat but we made due with room service which was ok.

Partner

10/10

Exceptional

15 Feb 2026

Catherine

Clean room, excellent servjce and attenciin from everyone in the hotel. The food of the breakfast was delicious and the rooms were really nice and they have an excellent check-out at 1pm

Leisure Friends

10/10

Exceptional

14 Feb 2026

Luis

The cleanliness from when we entered to check in and the staff was friendly , helpful and very polite. Thank you so much we stayed for 3 nights and so close to the airport

Leisure Family

6/10

Pleasant

10 Feb 2026

Martha

Very disappointed as in the Expedia website this hotel should provide 24hrs shuttle service, and is not the case.
I hope Expedia correct this mistake in the website.

Leisure

6/10

Pleasant

30 Jan 2026

Bassam Samuel

Breakfast is very poor

Leisure Self

10/10

Exceptional

23 Jan 2026

DORA

The staff was helpfull. It was a nice experience in our last night in Mexico. Tanks

Leisure Partner

10/10

Exceptional

13 Jan 2026

Ivana

Staff was very nice & hotel is very clean. The airport shuttle is a wonderful plus.

Leisure Self

4/10

Poor

07 Jan 2026

Alma

For the amount we paid, it was expensive. The phone was no working. No maintenance was available. The food we order through reception was not available

10/10

Exceptional

28 Dec 2025

jahel

Clean room, quick check in, kind staff.

Leisure Family

8/10

Excellent

27 Dec 2025

Adriana

Todo el personal es amable y el lugar está limpio. El desayuno es sencillo pero está rico. La unica queja fue que llegamos a terminales distintas y del front desk nos dijeron q teniamos q estar en una sola terminal para el transporte complementario, cobraban lo mismo por un taxi al hotel que uno a la otra terminal. Luego del transporte nos dicen que pudieron haber pasado por las dos terminales. Yo habia escrito con anticipación para preguntar acerca de esto y no tuve respuesta. Espero q mejoren su servicio de respuesta online pronto y su comunicación por teléfono con los huespedes

Leisure Friends

4/10

Poor

26 Dec 2025

Lorena

Las sábanas de las camas estaban sucias y manchadas con cabellos.su solución fue cambiarnos de habitación y nos mostraron cuatro habitaciones más en donde encontramos también sábanas sucias,un olor desagradable y sin toalla para las manos.

Leisure Partner

6/10

Pleasant

20 Dec 2025

Mike

Airport transfer was good but ended up waiting for the room which was a bit of a pain. Other than that it was nice and convenient

Leisure Partner

6/10

Pleasant

17 Dec 2025

David

Location is great for a night stay before heading to the airport. They have a complimentary shuttle that was on time. My main complaint was that rooms had been serviced but no towels were available. We checked in at 4 pm and requested them by 4:30 pm. Reception lady said that they would be delivered soon. I witnessed a request by other guest while checking in and the same was said to him. No apologies from the lady. By 6 pm no towels have been delivered so I went down to the reception to complain. The reception lady was silent, again no hospitality at all. Thanks to the bell boy (Eduardo) who jumped in to tackle the request and got us the towels right on the spot.
It was not a Marriott way of being treated.

Partner

4/10

Poor

13 Dec 2025

Marco Antonio

Airport transportation says free 24hrs. I had to pay when returning to airport because staff said service started at 6am aand I needed to be earlier at airport. I was given a room 5hat was already occupied. imagine m6 surprise and that of who was inside! It was a staff mistake and I had the right room later

Leisure Partner

10/10

Exceptional

12 Dec 2025

Juan Manuel

Toda la atención del personal excelente, la habitación limpio, todo muy ordenado, desayuno incluido rico, con el plus que te ofrecen café y té las 24 hrs sin costo adicional

6/10

Pleasant

11 Dec 2025

James

Closed to the airport, friendly staff

10/10

Exceptional

23 Nov 2025

Benita

Exelen

Business_and_leisure Family

8/10

Excellent

22 Nov 2025

John

Shuttle service was very convenient

8/10

Excellent

08 Nov 2025

Flavia

Ac not working we had to switch room

10/10

Exceptional

05 Nov 2025

Toowah

This is a good option when visiting Mexico City. The shuttle service to and from the hotel was easy to use (it is only about a 10 minute ride to the airport). The hotel is about a 20 min Uber ride to Zocalo Square. The staff was very nice and accommodating. The room was clean and met my needs.

The room service was ok...the food was average and not really the value for what I paid. However, you don't go to Mexico City for room service LOL, there are many fabulous restaurants and street vendors to try. Room service should only be used as a last option...which is what is for me...room service is open 24 hours.

The continental breakfast each morning was very good. I loved the mini waffles and fruit options.

A few tips for some new international travelers...most Latin American countries don't use wash clothes, so pack your own or get ready to use a hand towel for your shower or washing your face.

Also, many hotels aboard are using the hotel key card to control the power in the room. Look for a slot on the wall near the door to place your hotel key card inside and then you will be able to turn on the lights.

All and all a good and convenient option while visiting Mexico City.

Leisure Self

8/10

Excellent

30 Oct 2025

Johanna

Shuttle service was easy to and from hotel. Room had a weird smell, maybe from the humidity, otherwise it was clean. Staff were friendly. Complimentary breakfast was nothing special.

Leisure Family_with_children

8/10

Excellent

27 Oct 2025

Oscar

Awesome

Leisure Family

4/10

Poor

20 Oct 2025

Donn

Shuttle service was prompt and hotel accommodated sending the driver to pick up us using e -mails instead of phone call.
Room was terrible noisy and we had no much sleep time. Bed comfortable but pillows were not. No hand towels neither face clot. Body towels were very thing and thread bare, toilet was not clean properly, bathroom door did not close.
I pick this hotel because the mini fridge in the room.

Leisure Partner

10/10

Exceptional

19 Oct 2025

Rene

Great place and convenient. Every time we go to Mexico City, we stay in this hotel. We highly recommend it.

Leisure Family

10/10

Exceptional

15 Oct 2025

Johnathon

Good

10/10

Exceptional

06 Oct 2025

Juan

The hotel was great the room was clean the service was wonderful really great place to stay

10/10

Exceptional

25 Sep 2025

Jordan

Great

Leisure Self

4/10

Poor

15 Sep 2025

Kimberly

The floor in the room was filthy. A ton of hair, dust balls, etc.
The shower also had a ton of hair. I had to wear shoes, because my socks were hair covered and BLACK with dirt.
The bed was also super hard... not firm... it was HARD.
Due to the crazy winding highways in front of the hotel, it takes 20 min to get to terminal 2.
There is no where to eat near the hotel.
I wouldn't recommend.

Leisure Self

10/10

Exceptional

15 Sep 2025

Rebecca

Close to the airport. Free shuttle service. Free breakfast. Check out time is convenient.

Leisure Partner

8/10

Excellent

11 Sep 2025

Teresa

This is a very clean but bland hotel near the Mexico City Airport. I arrived during a rainstorm & had to run through the rain to enter. The time I arrived was after 5 pm, yet I had to wait for my room. I enjoyed a free expresso while I was waiting. The breakfast was ok. I took the shuttle to the airport with no trouble.

Leisure

8/10

Excellent

06 Sep 2025

Juan

Excellent service from Staff. Good location for airport with very good shuttle service.

Business Self

10/10

Exceptional

04 Sep 2025

Jonathan

Very efficient the shuttle arrived on time the front desk staff were very quick checking us in, very friendly and knowledgeable

Leisure

2/10

Poor

30 Aug 2025

Nick

Free shuttle bus is broke, room is not clean enough, lights are broke too. I would not recommend.

Business Self

10/10

Exceptional

29 Aug 2025

Jorge

Bueno

10/10

Exceptional

24 Aug 2025

Ruth Mariela Aguilar

The hotel is very convinient for waiting for your trip. In less than 5 minutes you are at the airport

Leisure Family

10/10

Exceptional

19 Aug 2025

Adriana

Great service and security

Business_and_leisure Family

10/10

Exceptional

18 Aug 2025

Karla

I didn’t receive the vip discount I didn’t know I have to mention that when I checked in to get the benefits. But other than that everything was great

Leisure Family

6/10

Pleasant

15 Aug 2025

Ofelia

Fridge wasn’t working in the rooms and had to switch rooms do to malfunction on air conditioning

Leisure Family_with_children

2/10

Poor

13 Aug 2025

Janette

Easy check in. Somewhat close to the airport. Shuttle service included in hotel stay along with breakfast buffet (by the time we got to it around 10am there was only a few things left) I ordered room service the night before and it was terrible. The tortilla soup had no taste and it was very chunky. The most disappointing part was finding bugs in my salad. I am so glad I poked around before taking a bite. I called down to get a refund but they said they couldn’t do that since I used a card to pay- they gave me credit for which I didn’t want to use for any more food, so I went and got 3 cans of beer and a orange soda for which I had to wait over 30 minutes before I called to see how long it would be. After that it arrived. Not worth the price for airport convenience

Leisure Family

2/10

Poor

12 Aug 2025

Chantal Alysia

We got to the hotel after a long, tiring day of travel and they told us Expedia cancelled our room. They shuttled us to another city express farther way from airport with no shuttle service.

Leisure Partner

10/10

Exceptional

11 Aug 2025

Felipe

Very good room space and furniture.
24 hours shuttle
Great staff and Administration

10/10

Exceptional

07 Aug 2025

Noe

All was good.

10/10

Exceptional

07 Aug 2025

Anna

Awesome hotel, compact but cozy.

Leisure Family

8/10

Excellent

05 Aug 2025

Blair

As we required an overnight stay between connecting flights, this worked out well. Staff were great.

10/10

Exceptional

30 Jul 2025

Axee

Great property, very close to the airport. Rooms were spacious and clean. Only issue we had was getting the shuttle from the airport (after hours) and the number to call for reception was only in Spanish. The shuttle back to the airport in the AM was very easy to arrange once at the hotel. The beds were okay, comfortable enough after a long day of travel. Breakfast was okay! Not a giant selection but adequate enough. Overall, would recommend for a quick stay if you have an overnight layover!

Leisure Partner

10/10

Exceptional

29 Jul 2025

Donai

Everything was perfect

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

MARIA DE LA LUZ

Great place 👌 overall

Leisure Family_with_children

10/10

Exceptional

27 Jul 2025

joseph

We checked in after 7pm. Hotel transportation to airport was full. We had to pay a taxi who charhed us more than what the hotel quoted us.

Leisure

10/10

Exceptional

25 Jul 2025

Jose

Great location for airport travel

Partner

6/10

Pleasant

24 Jul 2025

Stephane

Room was not clean...

Expensi

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Romaric

Very nice hotel located in a safe neighborhood. There is onsite security 24/7 and the staff are very helpful.

Leisure Family

10/10

Exceptional

19 Jul 2025

Gloria

Muy buenas facilidades de transporte, cerca al metro

Business

6/10

Pleasant

17 Jul 2025

Joaquin David

Staff really great!!! The area has very few places to go eat.

10/10

Exceptional

14 Jul 2025

Maria

Best part about our experience was how attentive the staff serving breakfast was. Ms. Rebeca, specifically, was very polite and helpful. The food was great, especially the waffles and the jugo verde. 10/10

Another great plus was the free shuttle from airport to hotel and back. Drivers were on time, attentive and very helpful.

Overall, we had a good experience in the things that matter to us for a one night stay: breakfast and airport shuttle. The hotel itself meets expectations of cleanliness and quality.

Leisure Family

10/10

Exceptional

07 Jul 2025

monica

It was clean

Friends_and_family Family

8/10

Excellent

06 Jul 2025

Francisco

close to the airport specially if you're flying early the next day

6/10

Pleasant

05 Jul 2025

Hitzel

I didn’t appreciate there wasn’t enough transportation to go back to the airport, unnecessary fees. I would have appreciated if we were told before hand. Aside that incovenient. Good experience.

8/10

Excellent

03 Jul 2025

Marcela

The staff was very friendly and profesional, especially the ladies at the breakfast service, they were very helpful and friendly. The hotel is very convenient and close to the airport

Leisure Family

8/10

Excellent

30 Jun 2025

Krishna

Good

10/10

Exceptional

30 Jun 2025

Oscar

Everything was excellent , courtesy to take to the airport is awesome .

Business_and_leisure Self

6/10

Pleasant

29 Jun 2025

Verified traveler

It was ok i had to call front desk 3 times one around 12:45 am , 1:15 and 2am. Since the people next to us arrived at 12 am were being so loud i had a flight to catch in the morning and was trying to get some rest. Until the 3rd time someone went and knocked on their door. The first 2 times they said they would tell them they went by but know one told them since i did them walk by but knock on the door. Its really inconsiderate that they didnt go the first 2 times.

Friends_and_family Family

2/10

Poor

19 Jun 2025

jose

no air conditioner no shuttle to the airport

2/10

Poor

17 Jun 2025

Ines

no hay transporte es falso

Business Self

10/10

Exceptional

12 Jun 2025

Araceli

Nice hotel and friendly workers. Great service.

Friends_and_family Family

8/10

Excellent

09 Jun 2025

Guillermo

Conviniently located, shuttle was on time, room service 24 hours.

Leisure Self

10/10

Exceptional

06 Jun 2025

Guadalupe

It is close to airport. Good price for room
free shuttle and breakfast. The staff was great from the driver, front desk and breakfast staff. Super close to the metro system and the bus central. Overall I would definately stay with them again.

6/10

Pleasant

01 Jun 2025

Austin

Expensive.

10/10

Exceptional

31 May 2025

Frank

The receptionist was very polite and she was very helpful. I had a problem with my key and she went to help me with the door.

Leisure Pet

4/10

Poor

29 May 2025

Jose

Ac does not function well room is warm

Leisure Family

10/10

Exceptional

29 May 2025

Gerardo Raul

Excelente servicio y ubicacion

Partner

4/10

Poor

25 May 2025

Andrew

Room should be prices around 1400 pesos / $75 us dollar for what you get. Not worth the price. At a lower price it would be accurate for the value.

Business

2/10

Poor

19 May 2025

Jason

The shuttle is unreliable. It took over 1 hour for pickup. The hotel was clean, but very loud.

10/10

Exceptional

19 May 2025

Claudia

Beautiful, clean and spacious rooms with plenty of drawers and space to put belongings away. Friendly staff. Centrally located but quiet at night. Wonderful shower! Great breakfasts included. But not very accessible for people with limited mobility.

Leisure Family

8/10

Excellent

10 May 2025

Ismael

La gente muy amable y servicial

Leisure Family

10/10

Exceptional

09 May 2025

Saul

Perfect ! You get comfort, convenience and great service here !

Business

10/10

Exceptional

05 May 2025

Severo Gonzalez

Helpful sttaf

Leisure Family

6/10

Pleasant

02 May 2025

Daniel

Avoid - not to Marriott standards

When I checked in, I was given a room that was clearly not cleaned — the bathroom was dirty, there was trash, and the sheets hadn’t been changed. I asked to be moved, but had to wait without any apology or effort to resolve the issue quickly.
Later, a staff member entered my new room without knocking or identifying themselves while I was inside, which made me feel unsafe and uncomfortable. Overall, the experience was unacceptable.

8/10

Excellent

29 Apr 2025

Francisco

perfect option if you arrive early in the morning, as there is shuttle 24 hrs, breakfast included,

Leisure

6/10

Pleasant

27 Apr 2025

veena

Overall it was good. We had a suite which was spacious and clean. Note that breakfast only opens at 7am on weekends. They do not offer takeaway baggies for early departure.

Leisure

10/10

Exceptional

27 Apr 2025

Mayra

Short distance from the airport and the free shuttle to and from the airport was very convenient. Staff was friendly and helpful

6/10

Pleasant

23 Apr 2025

Octavio

Regular

Mucho ruido en los pasillos y habitaciones contiguas

Friends_and_family Family

10/10

Exceptional

15 Apr 2025

Liliana

Really enjoyed my stay.
The staff is so friendly and helpful.

Leisure Self

10/10

Exceptional

12 Apr 2025

Ana Paula

Estuvo excelente el servicio

10/10

Exceptional

11 Apr 2025

minhao

Good service.

Business_and_leisure Partner

10/10

Exceptional

08 Apr 2025

Elizabeth

Wonderful Place

6/10

Pleasant

06 Apr 2025

Veronique

The staff were lovely and very helpful. However, for someone traveling alone, it is not a great area nor is transportation easy to get. No deliveries under 50mins were possible.

As for the hotel itself, they do not sell water bottles and there’s no ac in the lobby, hallways or gym. The key card for the elevators and my room kept needing to be reset.

Again though, the staff were nice and the free breakfast was a nice addition.

Leisure Self

10/10

Exceptional

29 Mar 2025

Elisa

Great location close to the airport, with friendly staff.

Business_and_leisure Partner

6/10

Pleasant

17 Mar 2025

angel

The hotel does NOT offer a regular hourly shuttle from the Mexico City airport to the property. One has to call the hotel to get their shuttle to come for pick up. I had to take a cab to arrive at the hotel from the airport. Upon my arrival there were two vehicles citing idle. The price tag for this property is $121.00, there has got to be better options. I was NOT able to credit any points on my BONVOY account because I made the reservation on EXPEDIA.

Business Self

8/10

Excellent

11 Mar 2025

Gerardo

Shuttle didn’t work

Leisure Family

10/10

Exceptional

01 Mar 2025

John

Great property. Staff was amazing during the feee breakfast. Always friendly and willing to go over and above.

Leisure Self

8/10

Excellent

27 Feb 2025

Miguel

El hotel muy lindo, cómodo y limpio. Solo se puede entrar a la habitación a las 3:00 pm. (cosa que en la mayoría de los hoteles te aceptan a la vez que están disponibles las habitaciones) por lo que al estar entrando todos a la vez se confundieron y me llamaron del lobby 2 veces a la habitación para saber quien estaba ocupándola. El sistema de tarjetas de entrada al ascensor se dañó y las escaleras solo se usan para bajar en caso de emergencias, así que no fue agradable ya que uno por lo regular llega cansado o tiene cosas que hacer. No tienen restaurante pero si servicio a la habitación, también hay variedad de lugares para comer y se puede ir caminando. El servicio de transporte al aeropuerto es 24 horas saliendo cada hora.

Leisure Family

8/10

Excellent

22 Feb 2025

Alfredo

Good hotel for a two day stay.

Leisure Family

6/10

Pleasant

21 Feb 2025

Jorge

I did not have a good time at this property, my room's floor was wet, I had to call for someone to clean it for me, my room was next to the gym and there were people droping weights and playing loud music until 10pm, the people in the room next to mine were very loud until late. Not a good experience

Business Self

10/10

Exceptional

17 Feb 2025

Carlos

Great service, very accomodating. Close to the airport, so its convenient.

8/10

Excellent

25 Jan 2025

Lourdes

Very nice staff

Leisure

10/10

Exceptional

20 Jan 2025

Giselle

I really loved staying here! staff was friendly and kind to us from the moment we walked into the moment we left. It was super convenient to go around areas!

Leisure Family

8/10

Excellent

18 Jan 2025

Gary

The rooms are very comfortable and more than adequate in every respect. Well equipped. It is well priced and actually very quiet. Turning right when you exit the hotel a couple blocks away you can find good restaurants.

Leisure Partner

10/10

Exceptional

18 Jan 2025

Jose

Best place to relax for a night before or after a flight. They provide free shuttle to and from the airport plus free breakfast. The glass window walls where the elevator was was so upscale and modern. Room had a nice view and everything was what we needed and homie.

Leisure Partner

10/10

Exceptional

17 Jan 2025

Ana

Great hotel nearby airport, newer rooms, good breakfast and good staff

Leisure Pet

10/10

Exceptional

06 Jan 2025

Edson

Transport from/to airport