Name: City Express Ciudad de Mexico Aeropuerto
Address: Boulevard Puerto Aereo No. 90, Ciudad De Mexico, 15540, MX

10/10

Exceptional

20 Jul 2026

Elizabeth

Everything was clean and the staff.

Self

8/10

Excellent

19 Jul 2026

Ana

The instructions to get the free shuttle from the airport were not clear, if you are carrying a lot of luggage it’s not ideal. I had to pay for a taxi.

Self

10/10

Exceptional

17 Jul 2026

Uriel

Clean room

Self

10/10

Exceptional

15 Jul 2026

Michelle

Overall great.

Location is perfect if you are traveling from the airport.

It is located in a high traffic zone.

Clean, well maintained.

Kind staff.

Self

8/10

Excellent

10 Jul 2026

Dario

Overall very satisfying stay just wish the room was closer to the elevators

10/10

Exceptional

08 Jul 2026

Carla

Everything was great. The Only thing if you are going out of the room you need the key for elevator then if someone stays in the room it's dark with no power because the card need to be inserted.

Family

10/10

Exceptional

08 Jul 2026

Kathryn

This is a very nice, clean, comfortable hotel. We especially appreciated the helpful desk staff and the free airport shuttle. We got the \"superior\" room with a sofa. It was immaculate. The bed was comfortable. We appreciated that coffee was available even before breakfast hours began. (We had to take a 6 AM shuttle.) The desk staff even gave us a free bagged lunch (sandwich and apple) to take with us! Would stay again.

Friends

2/10

Poor

05 Jul 2026

Luis C

Took over an hour for the shuttle to pick me up and then another hour to enter the room as keys would not work and maintenance would not show up

4/10

Poor

29 Jun 2026

Terry

This property is nice, but their customer service is garbage. Their instance that I call them after I arrived for the shuttle instead of a prearranged pickup time was a problem. I repeatedly said I did not have a Mexican number to call with. Plus, their directions to the pick up point was poor. I ended up taking an Uber to the hotel.The hotel staff made my stay more stressful than it needed to be.

Self

10/10

Exceptional

27 Jun 2026

Mario

Great hospitality and awesome shuttle & breakfast service . Will come back next time, thank you!!

Family_with_children

10/10

Exceptional

26 Jun 2026

Anthony

Very helpful staff with very clean room and airport shuttle made it very convenient for my travel

Self

10/10

Exceptional

25 Jun 2026

Lilian

Ideal para quienes vuelan y deben quedarse cerca del aeropuerto. Desayuno variado y nutritivo lo recomiendo

Partner

10/10

Exceptional

25 Jun 2026

Mercilu

Every thing perfect

Family

8/10

Excellent

24 Jun 2026

Carlos

checkin was a little delayed

Friends

8/10

Excellent

23 Jun 2026

IVAN

The hotel is nice, clean and comfortable. Just beware that you can’t rely on their airport shuttle. We arrived at 12:30AM and called the hotel for the shuttle and they said that the service was a “courtesy” and was not available at the moment. Same thing the next morning when we needed to go back to the airport. We had to go to the very end to the airport and walk out to the street (Circuito Interior) to get an Uber.

Partner

8/10

Excellent

22 Jun 2026

Cesar

The hotel was clean and the staff was friendly. However, it was very disappointing that the airport shuttle was not operating. One of the main reasons we chose this hotel was because it advertised a 24-hour shuttle service. As a result, we had to take an Uber, and we were even taken to another City Express hotel before being redirected back to the airport location. We also arrived very late at night, and for some reason our credit card would not go through, even though it had worked in other places, and they almost did not give us the room. This caused unnecessary inconvenience and extra costs. I hope the hotel updates its information to avoid similar situations for future guests. Very disappointing.

Family_with_children

8/10

Excellent

22 Jun 2026

Paula

It was close to airport, had free 24 hr shuttle, good food, free breakfast, friendly staff it was clean beds were good!!

Family

6/10

Pleasant

22 Jun 2026

Fr. Baltazar

In the hotel everything ok. Unfortunately the bad experience was the Airport shuttle, I thing that if you offer the hotel should look for the service. So no one came to pick up me, and when I called the lady only said that the shuttle was not working. For returning me to the airport the lady told me that the taxi will ask me 90 Mexican pesos, the man asked me 200. Terrible experience, if you can’t offer shuttle don’t offer it.

Self

6/10

Pleasant

19 Jun 2026

Jose marvin

La ubicación es excelente por la cercanía con el aeropuerto pero el personal debería de estar más capacitado para poder ayudar a los huéspedes cuando les preguntan sobre lugares cercanos para poder uno ir a comer o poder visitar ya que ellos dicen que no conocen nada y el otro punto que tienen que mejorar es que las personas que le brindan el apoyo en el desayuno a uno no le recalquen a cada momento que la propina no está incluida

Family_with_children

10/10

Exceptional

18 Jun 2026

Gisela

Excellent service and location. Breakfast was great. Room service food was not the best. However, if you're very tired and dont want to overthink about food its nice to have the option of room service. If you can, better to use uber esta though. Very clean, hot water and shuttle to airport.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Maria de los Angeles

Muy a gusto nuestra estadía.

Partner

8/10

Excellent

13 Jun 2026

Mario

I recently stayed at this hotel and I cannot say enough good things about the team. From the moment I walked through the doors, the front desk staff was warm, accommodating, and quick to get me checked in.A special shoutout to the shuttle driver! Not only was the ride smooth and timely, but they were incredibly friendly and even gave me some great local recommendations for getting around town.The dining experience was equally impressive. The cook prepared excellent, hot meals, and the servers were attentive, smiling, and made sure my coffee was never empty. It is so rare to find a place where every single employee clearly loves what they do and takes pride in customer service.If you are looking for a comfortable stay with genuine, top-notch hospitality, I highly recommend booking a room here!

Family

6/10

Pleasant

04 Jun 2026

Andres

The air conditioning was not working had to get a portable AC and it was still not doing the job to cool off the room with the heat of mexico city. They need to be aware at the time of check in what rooms are fully functional for guest.

Pet

8/10

Excellent

03 Jun 2026

Mario

The breakfast is very Good although the Coffee machine was damaged

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Darle

Clean, comfortable, modern, close to the airport with a shuttle and breakfast.
I didn't like that the shuttle driver dropped me at terminal 2, telling me it was my stop when I had specified terminal 1 in the shuttle reservation at the desk and again when I got on the bus. There is a train connecting terminals but...

Self

10/10

Exceptional

02 Jun 2026

Mariano

Esta chido que ofrecen el transporte al Aeropuerto, antes lo ofrecian al GNP y eso estaba muy chido, nose xk lo quitaron

Partner

10/10

Exceptional

01 Jun 2026

Augustine

Todo

Family

10/10

Exceptional

30 May 2026

Elva Asucena

Si en nuestro cuarto hubiera funcionado el clima hubiera esta excelente. Pero nuestro 3 dias de estancia el clima nunca funcionó

Family

10/10

Exceptional

29 May 2026

Saira

Staff was great !

Friends

10/10

Exceptional

21 May 2026

Elisa

I stayed here because I had a flight early in the morning, it is very close to the airport and they also offer shuttles to and from the airport which is very convenient.

Self

4/10

Poor

20 May 2026

Callum

Did not answer the phone for an airport shuttle pick up after many attempts. And when mentioned at check in, employee just shrugged.

10/10

Exceptional

02 May 2026

Olga

Super recomendado muy amable con ganas de regresar

Family

10/10

Exceptional

28 Apr 2026

Tatiana Huertas

Exelente

Partner

10/10

Exceptional

23 Apr 2026

Cristina Alejandra Segura

Excelente servicio, el hotel muy limpio y con un agradable ambiente. 100% recomendado

Family

6/10

Pleasant

18 Apr 2026

Yves

Le shuttle est supposé être inclus mais l'hôtel n'offre plus ce service.
Fausse représentation. Très déçu.

Partner

8/10

Excellent

18 Apr 2026

Ricardo

Es un buen punto estratégico para movilizarse al aeropuerto y puntos de interes en la ciudad de México, tiene lo básico y es funcional, no esperen mayor calidad en alimentos o servicio a habitación. El anuncio mencionaba transporte para el aeropouerto y desd el mismo, sin embargo llamamos y dijeron que no estaba funcionando tuviendo que pagar por Uber o Taxi.

Partner

10/10

Exceptional

17 Apr 2026

SUSANA

Clean and confortable beds, amazing staff, 10 minutes from airport and GNP Seguros.

Self

10/10

Exceptional

12 Apr 2026

WENDY SALGADO

Great location right next to the airport. Staff was friendly, hotel was clean. Unfortunately the shuttle was not available to the airport but was very close

Family_with_children

6/10

Pleasant

08 Apr 2026

MARIA

El aire acondicionado no enfriaba nos quedaron de enviar un portátil y nunca llegó, el extractor del baño tampoco funcionaba, el personal súper amable, ubicación excelente

Partner

4/10

Poor

06 Apr 2026

Gina

I received a text letting me know they shuttle service to and from the airport which is why I made the reservation however they did not have this service. It also included a breakfast which I was not able to take advantage of since they ran out of the only eggs they offered and were taking too long to prepare more.

Self

8/10

Excellent

05 Apr 2026

Donald

Decent hotel, near the airport.

Friends

2/10

Poor

30 Mar 2026

Jesus

Breakfast was good enough. Shuttle bus was not available. Never answered my calls. Also no pool as shown on website. Room was clean but beds are small. Bed was supposed to be king bed.

Family_with_children

10/10

Exceptional

27 Mar 2026

Ana

In my short stay I was not able to have breakfast, unfortunately the airport shuttle was unavailable but the staff was very helpful and friendly. I checked in feeling under the weather and they helped me a lot. God bless them!

Self

8/10

Excellent

09 Mar 2026

rachel

Shuttle service was why we picked it and it was good. Staff were helpful and friendly. No where near to go and eat but we made due with room service which was ok.

Partner

10/10

Exceptional

15 Feb 2026

Catherine

Clean room, excellent servjce and attenciin from everyone in the hotel. The food of the breakfast was delicious and the rooms were really nice and they have an excellent check-out at 1pm

Leisure Friends

10/10

Exceptional

14 Feb 2026

Luis

The cleanliness from when we entered to check in and the staff was friendly , helpful and very polite. Thank you so much we stayed for 3 nights and so close to the airport

Leisure Family

6/10

Pleasant

10 Feb 2026

Martha

Very disappointed as in the Expedia website this hotel should provide 24hrs shuttle service, and is not the case.
I hope Expedia correct this mistake in the website.

Leisure

6/10

Pleasant

30 Jan 2026

Bassam Samuel

Breakfast is very poor

Leisure Self

10/10

Exceptional

23 Jan 2026

DORA

The staff was helpfull. It was a nice experience in our last night in Mexico. Tanks

Leisure Partner

10/10

Exceptional

13 Jan 2026

Ivana

Staff was very nice & hotel is very clean. The airport shuttle is a wonderful plus.

Leisure Self

4/10

Poor

07 Jan 2026

Alma

For the amount we paid, it was expensive. The phone was no working. No maintenance was available. The food we order through reception was not available

10/10

Exceptional

28 Dec 2025

jahel

Clean room, quick check in, kind staff.

Leisure Family

8/10

Excellent

27 Dec 2025

Adriana

Todo el personal es amable y el lugar está limpio. El desayuno es sencillo pero está rico. La unica queja fue que llegamos a terminales distintas y del front desk nos dijeron q teniamos q estar en una sola terminal para el transporte complementario, cobraban lo mismo por un taxi al hotel que uno a la otra terminal. Luego del transporte nos dicen que pudieron haber pasado por las dos terminales. Yo habia escrito con anticipación para preguntar acerca de esto y no tuve respuesta. Espero q mejoren su servicio de respuesta online pronto y su comunicación por teléfono con los huespedes

Leisure Friends

4/10

Poor

26 Dec 2025

Lorena

Las sábanas de las camas estaban sucias y manchadas con cabellos.su solución fue cambiarnos de habitación y nos mostraron cuatro habitaciones más en donde encontramos también sábanas sucias,un olor desagradable y sin toalla para las manos.

Leisure Partner

6/10

Pleasant

20 Dec 2025

Mike

Airport transfer was good but ended up waiting for the room which was a bit of a pain. Other than that it was nice and convenient

Leisure Partner

6/10

Pleasant

17 Dec 2025

David

Location is great for a night stay before heading to the airport. They have a complimentary shuttle that was on time. My main complaint was that rooms had been serviced but no towels were available. We checked in at 4 pm and requested them by 4:30 pm. Reception lady said that they would be delivered soon. I witnessed a request by other guest while checking in and the same was said to him. No apologies from the lady. By 6 pm no towels have been delivered so I went down to the reception to complain. The reception lady was silent, again no hospitality at all. Thanks to the bell boy (Eduardo) who jumped in to tackle the request and got us the towels right on the spot.
It was not a Marriott way of being treated.

Partner

4/10

Poor

13 Dec 2025

Marco Antonio

Airport transportation says free 24hrs. I had to pay when returning to airport because staff said service started at 6am aand I needed to be earlier at airport. I was given a room 5hat was already occupied. imagine m6 surprise and that of who was inside! It was a staff mistake and I had the right room later

Leisure Partner

10/10

Exceptional

12 Dec 2025

Juan Manuel

Toda la atención del personal excelente, la habitación limpio, todo muy ordenado, desayuno incluido rico, con el plus que te ofrecen café y té las 24 hrs sin costo adicional

6/10

Pleasant

11 Dec 2025

James

Closed to the airport, friendly staff

10/10

Exceptional

23 Nov 2025

Benita

Exelen

Business_and_leisure Family

8/10

Excellent

22 Nov 2025

John

Shuttle service was very convenient

8/10

Excellent

08 Nov 2025

Flavia

Ac not working we had to switch room

10/10

Exceptional

05 Nov 2025

Toowah

This is a good option when visiting Mexico City. The shuttle service to and from the hotel was easy to use (it is only about a 10 minute ride to the airport). The hotel is about a 20 min Uber ride to Zocalo Square. The staff was very nice and accommodating. The room was clean and met my needs.

The room service was ok...the food was average and not really the value for what I paid. However, you don't go to Mexico City for room service LOL, there are many fabulous restaurants and street vendors to try. Room service should only be used as a last option...which is what is for me...room service is open 24 hours.

The continental breakfast each morning was very good. I loved the mini waffles and fruit options.

A few tips for some new international travelers...most Latin American countries don't use wash clothes, so pack your own or get ready to use a hand towel for your shower or washing your face.

Also, many hotels aboard are using the hotel key card to control the power in the room. Look for a slot on the wall near the door to place your hotel key card inside and then you will be able to turn on the lights.

All and all a good and convenient option while visiting Mexico City.

Leisure Self

8/10

Excellent

30 Oct 2025

Johanna

Shuttle service was easy to and from hotel. Room had a weird smell, maybe from the humidity, otherwise it was clean. Staff were friendly. Complimentary breakfast was nothing special.

Leisure Family_with_children

8/10

Excellent

27 Oct 2025

Oscar

Awesome

Leisure Family

4/10

Poor

20 Oct 2025

Donn

Shuttle service was prompt and hotel accommodated sending the driver to pick up us using e -mails instead of phone call.
Room was terrible noisy and we had no much sleep time. Bed comfortable but pillows were not. No hand towels neither face clot. Body towels were very thing and thread bare, toilet was not clean properly, bathroom door did not close.
I pick this hotel because the mini fridge in the room.

Leisure Partner

10/10

Exceptional

19 Oct 2025

Rene

Great place and convenient. Every time we go to Mexico City, we stay in this hotel. We highly recommend it.

Leisure Family

10/10

Exceptional

15 Oct 2025

Johnathon

Good

10/10

Exceptional

06 Oct 2025

Juan

The hotel was great the room was clean the service was wonderful really great place to stay

10/10

Exceptional

25 Sep 2025

Jordan

Great

Leisure Self

4/10

Poor

15 Sep 2025

Kimberly

The floor in the room was filthy. A ton of hair, dust balls, etc.
The shower also had a ton of hair. I had to wear shoes, because my socks were hair covered and BLACK with dirt.
The bed was also super hard... not firm... it was HARD.
Due to the crazy winding highways in front of the hotel, it takes 20 min to get to terminal 2.
There is no where to eat near the hotel.
I wouldn't recommend.

Leisure Self

10/10

Exceptional

15 Sep 2025

Rebecca

Close to the airport. Free shuttle service. Free breakfast. Check out time is convenient.

Leisure Partner

8/10

Excellent

11 Sep 2025

Teresa

This is a very clean but bland hotel near the Mexico City Airport. I arrived during a rainstorm & had to run through the rain to enter. The time I arrived was after 5 pm, yet I had to wait for my room. I enjoyed a free expresso while I was waiting. The breakfast was ok. I took the shuttle to the airport with no trouble.

Leisure

8/10

Excellent

06 Sep 2025

Juan

Excellent service from Staff. Good location for airport with very good shuttle service.

Business Self

10/10

Exceptional

04 Sep 2025

Jonathan

Very efficient the shuttle arrived on time the front desk staff were very quick checking us in, very friendly and knowledgeable

Leisure

2/10

Poor

30 Aug 2025

Nick

Free shuttle bus is broke, room is not clean enough, lights are broke too. I would not recommend.

Business Self

10/10

Exceptional

29 Aug 2025

Jorge

Bueno

10/10

Exceptional

24 Aug 2025

Ruth Mariela Aguilar

The hotel is very convinient for waiting for your trip. In less than 5 minutes you are at the airport

Leisure Family

10/10

Exceptional

19 Aug 2025

Adriana

Great service and security

Business_and_leisure Family

10/10

Exceptional

18 Aug 2025

Karla

I didn’t receive the vip discount I didn’t know I have to mention that when I checked in to get the benefits. But other than that everything was great

Leisure Family

6/10

Pleasant

15 Aug 2025

Ofelia

Fridge wasn’t working in the rooms and had to switch rooms do to malfunction on air conditioning

Leisure Family_with_children

2/10

Poor

13 Aug 2025

Janette

Easy check in. Somewhat close to the airport. Shuttle service included in hotel stay along with breakfast buffet (by the time we got to it around 10am there was only a few things left) I ordered room service the night before and it was terrible. The tortilla soup had no taste and it was very chunky. The most disappointing part was finding bugs in my salad. I am so glad I poked around before taking a bite. I called down to get a refund but they said they couldn’t do that since I used a card to pay- they gave me credit for which I didn’t want to use for any more food, so I went and got 3 cans of beer and a orange soda for which I had to wait over 30 minutes before I called to see how long it would be. After that it arrived. Not worth the price for airport convenience

Leisure Family

2/10

Poor

12 Aug 2025

Chantal Alysia

We got to the hotel after a long, tiring day of travel and they told us Expedia cancelled our room. They shuttled us to another city express farther way from airport with no shuttle service.

Leisure Partner

10/10

Exceptional

11 Aug 2025

Felipe

Very good room space and furniture.
24 hours shuttle
Great staff and Administration

10/10

Exceptional

07 Aug 2025

Noe

All was good.

10/10

Exceptional

07 Aug 2025

Anna

Awesome hotel, compact but cozy.

Leisure Family

8/10

Excellent

05 Aug 2025

Blair

As we required an overnight stay between connecting flights, this worked out well. Staff were great.

10/10

Exceptional

30 Jul 2025

Axee

Great property, very close to the airport. Rooms were spacious and clean. Only issue we had was getting the shuttle from the airport (after hours) and the number to call for reception was only in Spanish. The shuttle back to the airport in the AM was very easy to arrange once at the hotel. The beds were okay, comfortable enough after a long day of travel. Breakfast was okay! Not a giant selection but adequate enough. Overall, would recommend for a quick stay if you have an overnight layover!

Leisure Partner

10/10

Exceptional

29 Jul 2025

Donai

Everything was perfect

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

MARIA DE LA LUZ

Great place 👌 overall

Leisure Family_with_children

10/10

Exceptional

27 Jul 2025

joseph

We checked in after 7pm. Hotel transportation to airport was full. We had to pay a taxi who charhed us more than what the hotel quoted us.

Leisure

10/10

Exceptional

25 Jul 2025

Jose

Great location for airport travel

Partner

6/10

Pleasant

24 Jul 2025

Stephane

Room was not clean...

Expensi

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Romaric

Very nice hotel located in a safe neighborhood. There is onsite security 24/7 and the staff are very helpful.

Leisure Family

10/10

Exceptional

19 Jul 2025

Gloria

Muy buenas facilidades de transporte, cerca al metro

Business

6/10

Pleasant

17 Jul 2025

Joaquin David

Staff really great!!! The area has very few places to go eat.

10/10

Exceptional

14 Jul 2025

Maria

Best part about our experience was how attentive the staff serving breakfast was. Ms. Rebeca, specifically, was very polite and helpful. The food was great, especially the waffles and the jugo verde. 10/10

Another great plus was the free shuttle from airport to hotel and back. Drivers were on time, attentive and very helpful.

Overall, we had a good experience in the things that matter to us for a one night stay: breakfast and airport shuttle. The hotel itself meets expectations of cleanliness and quality.

Leisure Family

10/10

Exceptional

07 Jul 2025

monica

It was clean

Friends_and_family Family

8/10

Excellent

06 Jul 2025

Francisco

close to the airport specially if you're flying early the next day

6/10

Pleasant

05 Jul 2025

Hitzel

I didn’t appreciate there wasn’t enough transportation to go back to the airport, unnecessary fees. I would have appreciated if we were told before hand. Aside that incovenient. Good experience.