Secrets Papagayo

Costa Rica , Pacific North Coast / Guanacaste
GOLFO DE PAPAGAYO, Playa Arenilla
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100 reviews shown

10/10

Exceptional

15 Mar 2026

Laura

Great tropical getaway. Friendly and helpful staff. Good food.

Friends

10/10

Exceptional

04 Mar 2026

Kelly

Yes

Partner

8/10

Excellent

22 Feb 2026

Robert

Staff was wonderful

Partner

10/10

Exceptional

17 Jan 2026

Kevin

The room was clean and beautiful. The staff is AMAZING!!! Vans shuttle you around and they make everything so easy, fun and relaxing! Nelson and Ahmed were two of our favorites who went above and beyond! Our entire experience was top notch at Secrets! Thanks everyone!!!!

Leisure Partner

6/10

Pleasant

17 Jan 2026

Dan

The staff was wonderful. There are better places to stay.

Friends_and_family Friends

10/10

Exceptional

09 Jan 2026

David

Helpful staff

Leisure Family

10/10

Exceptional

02 Dec 2025

Jennifer

My father is disabled and they attended to him and took such good care of him and assisted him to get around everywhere.

Leisure Family

10/10

Exceptional

30 Nov 2025

Joshua

The staff and entertainment group always smiling and very friendly just wish you’d keep a eye on your chairs at the pool some people reserving them for hours at a time leaving to do excursions not cool but otherwise amazing

Leisure Partner

6/10

Pleasant

25 Nov 2025

Denis

Le matelas était passé date et du a être remplacé.

Partner

6/10

Pleasant

02 Nov 2025

Melody

I stayed at the resort 3 nights and my room was only cleaned one night. I had to call for fresh towels twice which took hours. We came with a group and their rooms were cleaned daily with turn down service. It was quite disappointing to have a pile of dirty used towels remaining in my room for two days. I had higher expectations

Leisure Friends

2/10

Poor

27 Oct 2025

Dax

I really can’t believe Hyatt has put their name on this project. It’s dirty and outdated. The prices are incredibly high and the rooms are all the same. Employees are nice over all but the preferred club is nothing but waist of money. Roof leaking when we were eating and toilets are disgusting.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Nileen

Great property! You get to relax and stay in nature but with all the luxury amenities. The property does a great job of having constant transportation available to move around the grounds since it’s so big. Loved our room and the quiet pool area was very relaxing with beautiful views of the ocean. All meals were great! Favorite restaurants were Aqua and Portofino. We also loved their buffet and that it had authentic Costa Rican food as options. As for the staff they are all top notch. Everyone we encountered was super friendly, offered great service and always helpful. A huge shout out to Andre who really provided excellent service the days we laid out by the beach.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Orlando

Very very nice people... love all the staff

Leisure Family

10/10

Exceptional

30 Sep 2025

Garnik

It was everything we wanted and expected. We had an amazing time and were very relaxed the entire time.

Leisure Partner

4/10

Poor

30 Sep 2025

Edwin

The hotel’s location is truly beautiful, with stunning views of the beach and surrounding nature - definitely a highlight of the stay.

However, my experience with early check-in was disappointing. I paid extra for the 9 a.m. early check-in option, but upon arrival, I was told my room wasn’t ready. Understandable in the early morning, so I went for breakfast and then a swim to pass the time. By noon (over 3.5 hours later), I checked back with the front desk, only to be told the room still wasn’t ready but “soon.” I ended up waiting in the lobby for nearly four more hours before finally getting access to my room - around 4 p.m., which is regular check-in time.

What made the situation frustrating was watching dozens of other guests (40+ by my count) check in, receive their keys, and head to their rooms while I sat waiting - despite having paid for early access. It seems there’s a lack of oversight in how early check-in is managed, and unfortunately, it left me feeling like the option is more of an upsell gimmick than a guaranteed service.

The property itself is wonderful, but if you’re considering paying for early check-in, I’d recommend skipping it and just planning to arrive later in the day - or grab lunch nearby before heading to the hotel.

Leisure Self

10/10

Exceptional

29 Sep 2025

Andrea

The resort was so enjoyable, with beautiful views, plenty to do, and excellent food options!! The staff goes above and beyond, and we would highly recommend this property for an amazing vacation!

Leisure Family

10/10

Exceptional

20 Sep 2025

Jamonae

This is beautiful resort. We thoroughly enjoyed our honeymoon. We are interested in checking out other Secrets properties. Thank you!

Leisure Partner

10/10

Exceptional

17 Sep 2025

Ingrid

Everything was incredible and the staff made this a wonderful experience. I hope to come back. Thank you for everything.

Friends_and_family Family

10/10

Exceptional

09 Sep 2025

Kaitlyn

Absolutely gorgeous place! We loved our room and every staff member we interacted with was so friendly and welcoming! They were so generous with our celebration and reason for visiting. Donald the pool bartender was our absolute favorite! He was so much fun and we loved chatting with him. So many onsite activities to do as well.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Larry Linden

Safe

8/10

Excellent

06 Sep 2025

German

Staff was amazing and very nice location.

Leisure Family

8/10

Excellent

01 Sep 2025

Treasure L

Great property, clean & good staff

Leisure Friends

8/10

Excellent

26 Aug 2025

Shamel

It was a nice vacation, quiet yet had some fun activities. we enjoyed our stay.

Leisure Family

10/10

Exceptional

16 Aug 2025

Katerina

Loved the food options. 2 different pools, one with a lot of activities and one more quiet. The staff was outstanding. Big shout out to Gina, our server in the Cafe and Alba our hostess. Drivers Heiner and Nelson made our transportation around the resort personable and enjoyable. We were treated as friends rather than guests. The head concierge Josue was attentive to our every need and the ultimate professional.

Leisure

8/10

Excellent

08 Aug 2025

Ivette T.

Overall

8/10

Excellent

07 Aug 2025

Nicole

We thoroughly enjoyed our stay at Secrets! The views are incredible and the staff are lovely.

We enjoyed our Oceanfront room, however, there is quite a bit of noise transfer from outside and other rooms. The room was clean and beautiful!

The pools were amazing and the drinks were great! Great entertainment and music.

This was our first time staying at a Secrets resort and we would definitely return.

Leisure Partner

6/10

Pleasant

28 Jul 2025

Theodore

Gave this property a three because the staff could’ve been a bit friendlier, kind of just referred us to an app that wasnt very user friendly, there was no hot water in the shower the first day, the gift shop was insanely expensive, and communications with room service and

8/10

Excellent

07 Jul 2025

Janice

Property overall was really nice. Great tropical aesthetic, landscaping well taken care of and pools nicely designed.
The rooms though could have been nicer. They’re nice but quite small and not sealed off from outside apparently. I was stung by a scorpion on my first night and response for this should have been faster. They just gave us free massages for the inconvenience.

Leisure Family

10/10

Exceptional

02 Jul 2025

Amber

Beautiful property, with accommodating and welcoming staff!

Leisure Partner

2/10

Poor

30 Jun 2025

LEOPOLDO

When it rained the roof in our room leaked pouring water into living, we were told that they had made several attempts to impair this, but that it's still leaked every time a heavy rain came. The staff left towels and buckets from when it rained to the end of our stay. It was not a $1500 a night room because water pouring in.

Leisure Partner

10/10

Exceptional

27 Jun 2025

Matt

Great food and staff

Leisure Family

10/10

Exceptional

23 Jun 2025

Felicia

I love that this hotel is cozy and quiet!

10/10

Exceptional

17 Jun 2025

Dominick Antoine

The entertainment services were great

Leisure

10/10

Exceptional

07 Jun 2025

Mark

Excellent beautiful place

10/10

Exceptional

07 Jun 2025

Nicole

Property was amazing, staff was very friendly and welcoming

Leisure Partner

10/10

Exceptional

04 Jun 2025

Leslie

This was an incredibly beautiful resort and we were extremely well taken care of. We will definitely be back!

Leisure

10/10

Exceptional

12 May 2025

Jessica

We absolutely loved our stay!

The lobby was very far from our room and required transportation to reach, and with such a short stay, we didn't get back there for our VIP benefit.

In my opinion, they should have had it ready for us when we arrived so we wouldn't have to chase them for it.

Leisure Partner

10/10

Exceptional

04 May 2025

Michaela

Great hotel and spot in Costa Rica. We loved the staff and activities. Ronnie the bartender at the Aqua bar makes the most amazing drinks! Our house keeper Olga was excellent. Our room always looked like we had just checked in. Great food, great drinks, great location!

Leisure Partner

8/10

Excellent

25 Apr 2025

Jeremy and Sandrine

We stayed at Secrets Papagayo for 3 nights. The property is very nice with rooms spread in different areas. Very nice (public) beach area on site. The staff was friendly and knowledgeable. We liked the view from our room on the ocean
However we were very disappointed by the food at the buffet and in various restaurants, it was not the quality expected and was less than average.
We thought that drivers transporting guests on different places at the property were driving way too fast making it unsafe for pedestrians guests. We had to be very careful not to be in their way while walking in the resort!

Leisure Partner

6/10

Pleasant

22 Apr 2025

Tammy

The staff was absolutely excellent; friendly and helpful. We thought the facilities slightly dated, couch was uncomfortable. Hyatt app needs a lot of work.

Leisure Partner

6/10

Pleasant

16 Apr 2025

Adam

Stayed several places before id say this one was average. The rooms are nice. Views are great. Food was better in town. Jet ski rentals were awesome though. Couldnt get into the spa for 3days. Close to some parks though.

Leisure Partner

10/10

Exceptional

14 Apr 2025

Courtney

I really enjoyed our week stay here. The place is very hilly, but we didn't mind so much. You have to make sure you snag chairs by the pool early because it gets HOT in the afternoon and you don't want to get stuck under the sun. The staff was all extremely friendly. I could tell some of them appreciated when you talked in Spanish, they seemed to not expect it from most people, but then got excited when you understood. The food was all great, our favorite was the Asian restaurant. The bartenders know what they are doing, we asked for random things and they always gave us something good!

Leisure Friends

8/10

Excellent

11 Mar 2025

Jimmy

Love the landscaping! Food was great. Just had to battle big ants in our room.

Leisure Friends

6/10

Pleasant

06 Mar 2025

Paul Stephen

Other than the transportation, the staff was not very friendly or accommodating. We used our room bottles water and facecloths and they were not replaced. I called and asked for more water and never received it.

Leisure Friends

6/10

Pleasant

02 Mar 2025

Joni

Friendly staff, drinks were great, food was average.

Leisure Self

6/10

Pleasant

21 Feb 2025

Kristy

Mediocre for the money

Mediocre for the money. Room was decent, food and drink were meh.

Friends_and_family Friends

10/10

Exceptional

06 Jan 2025

Kaitlyn

We had a great experience and the staff really made our trip even better! After one day they remembered our names and knew our drink orders! We plan to come back very soon

Leisure Partner

10/10

Exceptional

24 Dec 2024

Shalyn

Beautiful site! Wonderful experience. Some of the rooms were far away from the main area but we lucked out and were very close. Staff friendly, fun, attentive. Made so many new friends. Dining menus signified foods containing gluten or dairy which I appreciated immensely.

Leisure Partner

6/10

Pleasant

22 Dec 2024

Jennifer

Very quiet property with limited food options. Staff was friendly and helpful.

Leisure Friends

10/10

Exceptional

22 Oct 2024

Daniel

Great services

Friends_and_family Family

6/10

Pleasant

02 Oct 2024

Lynn

Staff very friendly and courteous. Place needs updating-rooms, outdoor buildings. Dining options average.

Leisure Friends

10/10

Exceptional

15 Sep 2024

Ryan

Very nice place to stay. Great service and beautiful area

Leisure Partner

6/10

Pleasant

24 Aug 2024

tamara

The setting was lovely. The people were very friendly and helpful. The common areas needed to be updated and redone. The pool area needed to be redone. The food was mediocre.

Leisure Family

10/10

Exceptional

24 Aug 2024

Vivian

Very secluded and safe. Too far from town and shopping. No hotel transportation. Taxi costs about 75.00 round trip.

Leisure Partner

8/10

Excellent

24 Aug 2024

Emily Grace

Beautiful location, room with wonderful view, but with room service as major option, expected more than a tiny table with one chair. Room service advertised as 24/7, but ended at 2130 in reality. Location with nice views, but so hilly and steep, shuttle service a must, sometimes excellent, sometimes a wait. Room refresh daily mixed, didn't refresh mini bar (if you can call it that), not all towels always replaced. Strange. Staff all super friendly and worked hard to please, but the room service issues never were fixed.

Small pools, limited restaurants, esp for non preferred status guests.

High pressure sales for Unlimited vacation club.

Excursions nice, a wee bit costly, but good, though lotsa driving to get anywhere.

Not my favorite Secrets experience, liked Jamaica better, but that was pre pandemic, so who knows

Leisure Family

2/10

Poor

16 Aug 2024

CARLOS

Check-in was chaos, 3 different people coming at us talking all at once, "Preferred" check-in area, more chaos, had to wait for one of the 5 people there could check us in. Angie was rude, focused on getting payment. I thought I had already paid a deposit and she challenged me for confirmation. Never had I had to pay for a hotel prior to check out.
I was wearing dress linen shorts and was not allowed in Portofino. Fabrizio, the waiter seemed to be in a rush, had no clue what a mocktail was and did not care to explain available rum choices. Said they were the same rums as everywhere else in the hotel.
Dealing with staff, always seemed that it was everyone’s first day or that they had never been asked for hot milk for the coffee, or put lots of ice in a drink, or bring the entire can of coke to the table. Something as simple as asking for a shuttle and have our rental car brought to the lobby seemed to cause confusion. I know English is not the first language, it seemed that the people did not clearly understand. I speak Spanish and even then it was very hard to communicate.
The food was meh, felt pre-prepared and no effort to make it look or taste good, except for the Seaside Grill, that was the one positive about the food.
Hotel was dilapidated, the grounds not landscaped, pool straight out of the ‘70s. Making teppanyaki reservation was super hard. Zero Attention to Detail, zero customer service, spelling errors and inconsistent translations everywhere. Disappointed.

Leisure Partner

8/10

Excellent

06 Aug 2024

Pravin Kumar

What we liked: rooms are separate which provides privacy. Very comfortable bed and A/C runs all night. Staff are very friendly and helpful.
Suggestions for improvement: food tends to be on the salty side especially at Himitsu. Nightly live entertainment is great but after they are done, have a lively DJ towards the end of the evening by the bar.

Leisure Partner

10/10

Exceptional

04 Aug 2024

Brittany

All of the staff was amazing! Very pleasant

Leisure

10/10

Exceptional

13 Jul 2024

Shahid

Our stay at Secrets Papagayo was superb. The staff and especially the manager were fantastic. We had a minor issue with our room lock after check in but ther hotel staff were there within literally 3-4 minutes and got us in. Although it turned out that they had to replace the whole lock, the locksmith was there within 5 minutes and everything was handled professionally. The property is fun to walk around and explore and there are a lot of outside excursions. We booked a couples massage for the spa and had excellent massages by the staff. We had a Junior Suite with Plunge pool and the views were magnificent. The scene around the main pool is lively with music and dancing but our room location up on a bluff was very quiet and peaceful. The food in the restaurants was varied and very good. My wife had sashimi at the Asian restaurant and said it was very fresh and delicious. The mushroom risotto in the Italian restaurant was also excellent. We ate most of our breakfasts and lunches at the healthy food restaurant next to the spa and the meals there were all freshly made and delicious. The spa has a separate pool area that is meant to be a quiet pool and we spent most mornings there. The bartenders seem to be able to mix any drink you can think of and room service will bring some drinks to your room (selected from a list). There are daily activities like dance lessons. They have 2 pickleball courts which weren’t busy at all. Overall, we had a great time and were sorry to leave.

Leisure Partner

10/10

Exceptional

11 Jul 2024

Erin

The views from every part of the property—room, dining, pool, and beach—were amazing! The staff was authentically kind and accommodating and made us feel at home. We will definitely return.

Leisure Partner

10/10

Exceptional

07 Jul 2024

Diane M

Excellent service at this property. All staff were genuinely friendly and provided prompt service. Resort has beautiful bay and luscious landscaped multi-level grounds. Rooms are situated in small duplexes or four-plexes, providing additional privacy. Very lovely vacation spot!

Leisure Friends

6/10

Pleasant

06 Jul 2024

Jose

Food was well below average. This was our first all inclusive experience and it fell way short of our expectations. We would not recommend this property or experience to anyone.

Leisure Friends

10/10

Exceptional

13 Jun 2024

Desiree

Beautiful, safe place to stay. Dining options were limited but the quality of the food at each one was great. (This is probably by their design.)

Leisure Friends

10/10

Exceptional

23 Mar 2024

Patricia

Food was excellent. Staff was excellent .

10/10

Exceptional

15 Mar 2024

James

Excellent resort, quiet and relaxing atmosphere, great food and drinks, Secrets always delivers. The Staff at this resort go above and beyond expectations to make sure our stay was excellent.

8/10

Excellent

25 Feb 2024

Verified traveler

Nice resort

Resort was clean and staff were friendly and helpful. Food was to be expected for an all inclusive, mediocre at times but ok in certain restaurants. Be prepared to wait for transports but not extended times. You can walk but in the heat, not recommended. Beach is nice but don’t expect Caribbean blues or white sand.

Partner

10/10

Exceptional

24 Feb 2024

Lori

Staff was phenomenal! Property was very lush and beautiful. Our room was very clean and comfortable..

Leisure Friends

8/10

Excellent

23 Dec 2023

Jennifer

We stayed for 11 nights in December and there were areas that were excellent and others lacking. The resort is low key and spread over the hillside, they do have shuttles running non stop, but if you don’t want to wait and ride be prepared for hilly walks. Definitely bring mosquito spray. Ocean access in a very calm bay, mix of sands but not used much, beach is public so be aware. Wait staff and bar staff were amazing special mention to Armando in portfofino restaurant and bartenders William and Ronnie. Entertainment crew was great really enjoyed the water aerobics. Food at specialty restaurants Portfino-Italian, Himitsu-Asian, Aqua-lighter meals, was all very good. Seaside grill was disappointing, protein over cooked, sauces and sides as ordered were missing and service lacking. Buffet okay. Grounds very well tended. Con’s, property is showing age in areas. The hot water system at peak times 3-5pm daily could not keep up with demand. Was also smell of sewage some nights. Our a/c unit malfunctioned and leaked water. It was repaired quickly but we did lose a night of sleep as it broke overnight. Housekeeping was inconsistent. Lounge chairs in spa area need replacing, many had broken welds, rust, and should not have been in use. Resort is in isolated area so don’t expect to walk to amenities, not a negative, but important to know and be aware driving can be an issue due to the highway you need to access to get to volcanoes and other sites backing up badly morning and evening.

Leisure Partner

10/10

Exceptional

29 Nov 2023

David

The staff was so friendly and accommodating. They were so happy to have us there at their resort and made our trip relaxing.

Leisure Family

6/10

Pleasant

26 Oct 2023

Dih Meng

Absolutely gorgeous property and friendly staff and food was above average. Unfortunately, everything else was a miss. Beach is pretty much none existent unless you like 'muddy' sand. Mirky water and jetskis flying around you and smelling like gasoline fuel. Getting around was difficult, if you have leg issues look elsewhere. A lot of uphill and downhill, you pretty much have to take a shuttle from your room to the main areas and sometimes waiting 10 to 15 minutes for a shuttle. Most things s above and beyond your included cost is expensive, but we already knew Costa Rica wasn't one of the inexpensive destinations. As a high end Secreta brand, small thing s we are use to from other brands of this caliber was it included in this resort ie. Transfer to airport is extra, really? Top shelf alcohol, unless you pay for Preferred status, I despise this mentality, people who can't afford that extra gets push to the back of the line like restaurant reservations. Tipping, we come from resorts that cost the same that has a no tipping policy, tipping creates favoritism again, level the playing field, this works sooo much better. Costa Rica is a absolutely gorgeous country, the excursions is where it's at to experience the country, unfortunately this resorts falls short of a few things we are used to in this category of a higher end adult all inclusive. Too bad, We really wanted to love this resort.

Leisure Friends

10/10

Exceptional

17 Oct 2023

Melanie

Loved this resort.. very friendly staff and great food

Leisure

8/10

Excellent

11 Oct 2023

Shelia

Great place, but a one time only place for me

The hotel is on a beautiful beach property, its absolutely gorgeous. The service wqs amazing. Drinks were good food was ok but im an extremely picky eater, its hard to please me when ut comes to food so for other's it may be outstanding.

This will be my only visit though. The rooms especially those with the beach view, sit up on hills with a steep incline. You can wait for a ride to come and pick you up which on several occasions didnt come or where extremely slow or you are can walk down the steep hill. For those with physical limitations, that wont work. Im in pretty good shape but walking the hills were even rough for me. When its raining they dont want to send transportation up because its dangerous, but its dangerous for you to walk too because you could eassily slip and fall, so not something i would want to deal with again.

But its definitely worth it for the experience at least once because staff, service and the asthetics of the place are amazing!

Friends_and_family Family

10/10

Exceptional

09 Oct 2023

Brittney Evan

Great relaxing getaway perfect for couples that want to have a good time without children! We definitely recommend for a more laid back stay!

Leisure Partner

10/10

Exceptional

17 Sep 2023

Lynasia

Prior to our stay, I had read so many negative reviews mentioning the food, cost of excursions, steep hills the resort is built on, etc. It is truly unfortunate how hard it is to please some people. This was not our experience at all. There are so many options for food where you’re bound to find something you like, and despite negative reviews, the breakfast at Market Café was amazing with so many options including a chef making omelets to-order and a staff member making smoothies with your choice of ingredients. Excursions with AmStar on site were very reasonably priced considering everything that is included. The steep hills of the resort - yes, are very steep. However, this is what makes the resort so unique and beautiful! All of these levels and layers to the grounds and bungalows. Not to mention their shuttle crew is super quick to pick you up and take you anywhere you want to go on the resort. Every. single. staff member was gracious, kind, helpful, and always going above and beyond. We’re already booking our trip next year!

Leisure Partner

6/10

Pleasant

13 Sep 2023

Riki Lynn

Secrets Papagayo is a beautiful resort with exceptional hospitality and stunning views. While there were some areas that fell short, such as the lack of authentic local cuisine and a few issues with staff and excursion representation, the overall experience was enjoyable. I would recommend this resort to others, but with the caveat that they should be aware of its limitations and make an informed decision based on their preferences.

Leisure Friends

10/10

Exceptional

11 Sep 2023

Melvin

Great place

Leisure

8/10

Excellent

09 Sep 2023

Jeanette

Great service provided by many of the staff members but specifically Randy and Adrian by the main pool and William the bartender. They all had excellent service and were so kind. However, Marcos driving one of the shuttle buses made us feel extremely uncomfortable by lecturing us about having to wait outside for the shuttle after leaving us waiting outside for 30 minutes and then he proceeded to stare us down for a tip after said lecture.

10/10

Exceptional

03 Sep 2023

Robin

Location was beautiful. Staff were always friendly and helpful.

Leisure Partner

10/10

Exceptional

20 Aug 2023

Verified traveler

Staff was friendly and great. Their shuttle system and phone system is so easy to use. The resort is hilly and beautiful. Our private plunge pool really made our stay extra special. The gift shop at the hotel is very expensive and does not have common items like Advil, so make sure you bring those type things from home. It was an amazing place for a honeymoon. The spa was incredible and they have one pool that is just for relaxation on one side of the resort.

Partner

8/10

Excellent

11 Aug 2023

Adam

My wife and I went to this property to meet with two other couples for vacation (one being my sister and brother-in-law). We had previously been to Secrets Playa Mujeres (which was awesome). This one was beautiful, set amongst the rainforest and within a bay/cove. The downside of the resort was the hills (which were insanely steep…taking shuttles from the pool/beach to your room is pretty much a must), and maybe this sounds boujee, but the amount of ants in the room was insane Lol
Other than that, the food was good, pool vibes were great, and the view was stunning!

Leisure Family

8/10

Excellent

28 Jul 2023

Christine

We went in July, the weather was perfect, the facilities were very clean, not crowded. Dinners were delicious. BUT, they constantly ran out of liquor, no beer one morning, no Gin or Tequila (at all another time). For an all inclusive to be constantly running out of liquor seems unreasonable. BUT, I would stay again knowing this.

Leisure Partner

4/10

Poor

16 Jul 2023

Amir

Disappointing

Not what we expected from a 5 star hotel. Except for the beautiful setting on the beach everything else is a miss. Few examples: room smell of mold (we changed a room but even next one had mold), the claim there are 5 restaurants is highly misleading as the hotel closes restaurants and bars for events(weddings), service along pool is sketchy, pool bars are closed early, except for Italian restaurant food is below average, yoga instructor didn’t show up one day, you depend on rides to your room and in the evening you can wait a long time to get from the dinning area to your room, you need to ask for basic stuff like turndown service which should be done implicitly if the hotel really wanted to service its guests. We came to this hotel after staying at 4 other 5 star properties in Costa Rica during our 2 week trip and all of them were very good so this is why we were so disappointed given it was at a higher price point as well.

Partner

10/10

Exceptional

04 Jul 2023

Carlos

Amazing experience !! Everything is really nice.

Partner

10/10

Exceptional

23 Jun 2023

Jessica

We absolutely loved staying at Secrets Papagayo for our honeymoon. It was beautiful, clean, full of fun activities and the staff was incredible. We will definitely be back, as this is an excellent all inclusive to stay at.

Leisure Partner

10/10

Exceptional

14 Jun 2023

Very nice resort, staff is super friendly and helpful, the rooms were beautiful, the grounds of the resort are very well maintained and the food options are plentiful ! Really a great time at the resort and a perfect place to spend time on your honeymoon!

Leisure Family

10/10

Exceptional

10 Jun 2023

Noe Lorenzo

Location is beautiful, great views, only minor issue is very hilly and shuttle time could be improved but overall beautiful and enjoyable.

Leisure Family

8/10

Excellent

12 Apr 2023

TERRY

Had a wonderful stay but when I asked if they could do a load a laundry they said yes but did not tell me 1 load would cost $110!!!!! That was totally unacceptable

10/10

Exceptional

28 Mar 2023

Jazmin

I really loved the location and I’ll definitely go again!

Leisure Self

10/10

Exceptional

15 Mar 2023

Ann

Wonderful, luxury adults only resort. Wonderful staff, amazing food. Never crowded or too busy.

Leisure Partner

8/10

Excellent

18 Feb 2023

Amara

Please discount my review since I’m not an all-inclusive person. This resort is great for older folks or folks who enjoy staying in one place. The staff are amazing and kind. It is very hilly so this isn’t the place for you if you have mobility problems.

Leisure Family

6/10

Pleasant

02 Jan 2023

Mike

very small resort, Food not very good, it is suppose to be all inclusive but they are constantly trying to up sell you on something. Beach is not very nice. If you are a smoker the only place to smoke is on the Beach, yet they are always trying to sell you cigars. Room was not luxury status and the cleaning was not the best.

Partner

6/10

Pleasant

13 Nov 2022

Mary

The setting is gorgeous. The property, however, needs some safety upgrades (better lighting, better gutters/drainage system, and handrails along stairs). Also, we paid for "preferred" status but noticed little difference from non preferred status

Leisure Friends

6/10

Pleasant

30 Aug 2022

Sarah

never again

Would not choose to stay here again. I was especially disappointed with the check in process at Secrets Papagayo. We just travelled up from the Westin Playa Conchal which was super efficient whereas when we got to the property gate, the gentleman here could not even find my name though the one at the main lobby could. In addition, we waited a while to be taken to the Preferred Club where we were checked in by Angelica. She was not friendly or seemed at all interested in us. We then waited 25mins for a shuttle to be taken to our room. After 10mins of waiting my husband asked her how long it would be- she said she didn't know. In this timeframe, two other shuttles picked up people from outside. For us to have booked a Preferred Club room, there is nothing that feels "preferred". The price currently does not seem justified based on the service received. In addition, we met Yalmar with the VIP team on the 2nd day and he took my husband's phone number down and said he would What's App him so we could get in touch with any issues and we never heard from him again. Also, the housekeeping team was really sloppy. Usually, they would tidy up toiletries, etc- I returned to see toiletries in the same mess I left them in. They also took our dirty towels but never gave us clean ones until I called reception. Also, we used up the tissues in the tissue box and I don't think they even looked to see if it needed refilling as it wasn't refilled for the rest of our stay.

Partner

4/10

Poor

29 Aug 2022

Richard

The property is very nice with beautiful views of the gulf of Papagayo. The staff was very professional & courteous

Leisure Partner

8/10

Excellent

29 Aug 2022

Clayton Mark

If you love staying at secrets resorts then secrets papagayo is worth staying at. The staff is very polite, the resort is gorgeous and secluded. If you are looking for more of a party resort or secrets vacation then I would definitely not choose this secrets papagayo as it is mostly couples and is relatively quiet.

Leisure Partner

10/10

Exceptional

28 Aug 2022

Karen

We enjoyed our stay very much. Place is very clean and the food is the best.

Leisure Family

10/10

Exceptional

27 Aug 2022

Gary L

This resort is wonderful. It is built into the landscape not plopped onto it. Staff is all very helpful and attentive, they are willing to do whatever they can to make your stay wonderful. I cant say enough good things about the country, the resort, and the people.

Leisure Partner

10/10

Exceptional

09 Aug 2022

Kevin

Best all inclusive i’ve been to so far. Food was amazing and the property is beautiful… only downside is the beach and the scammers who sit down there waiting for their prey. They literally won’t stop talking to you.

Leisure Partner

10/10

Exceptional

05 Aug 2022

Ronald DeWayne

It would have been nice to have an enclosed bar area away from the pool area to sit and have a drink before/after dinner. Everything is centered around the main pool.

A big shout out to Henry and Gary, the daytime and nighttime bar tenders at the main pool. They made the trip awesome.

Leisure Family

10/10

Exceptional

04 Aug 2022

Jessica

This resort was gorgeous all around. Staff was the friendliest I've encountered on vacation. The resort never felt too crowded, The food was delicious.

They put on great performances nightly, The beatles tribune was the best I've seen in a while!

Karaoke night was an experience. Even with the pool being closed at 7pm, My husband and I were never bored.

Will definitely be back in the future.

Pura Vida!

Leisure Partner