Neptune Palm Beach Boutique Resort & Spa

Kenya , Mombasa
GALU BEACH , PO BOX 696 ; Ukunda; Mombasa
Show on Google | Website | Map

20 reviews shown

10/10

Exceptional

19 Dec 2025

shreeya

All good.😊

Leisure Family

10/10

Exceptional

27 Sep 2025

Eileen

Wow, wow, wow we have just rerurned and there is nothing that we can complain about with this hotel.
The location is breath taking, the bungalows are gorgeous with everything you need, and more. Gorgeous linen, comfortable bedding, luxurious toiletries and more, more, more.
Hotel grounds beautiful and so well kept by your exceptional gardening team, always smiling and there with a coconut of fresh flowers.
The food is exceptional, always fresh and plenty to choose from and akwats served with a smile.
Cocktails from the wonderful STANLEY are world class and I'm sure we will see more and more and Stanley and Collins ( another wonderful barman) continue to master their creations. I have to give STANLEY a special mention as nothing, and I mean nothing, was too much trouble and we spent evenings chatting and learned so much about his life and it added something very special to an already amazing holiday.
My final special mention goes to beautiful Theresa, always smiling, asking about our day and dancing. From the second she saw us she welcomed us in with a warm hug and served drinks and fresh bitings.
The whole team at Neptune Palm are incredible but Stanley and Theresa made our holiday unforgettable and we will be back to see them.
If you are wondering whether to book....stop... just book and I can gurantee you will not be disappointed !!!

Leisure Partner

10/10

Exceptional

10 Sep 2023

Joshua

Excellent!

Leisure Family

8/10

Excellent

28 Jun 2019

Fiona

Great beach resort complex

We had a lovely stay at the Neptune Palm with our teenage son, we found the room comfortable with all amenities to be very good. A bit of modernisation would be good but it was clean, the shower was good and the staff were more than happy to help with any requests we had.
The food standard & variety was excellent and we all enjoyed our meals. We would happily stay there again, but if we did we would take an iron with us as there are none available.
The 2 main negative points were the flies in the daytime, particularly in the restaurants and the hawkers on the beach pestering you to buy their goods or services making it impossible to sunbathe on the beach!

Family

6/10

Pleasant

10 Apr 2018

Verified traveler

The hotel is OK, the location is great but a few things need sorting, the wifi could be better, it drops every couple of minutes, and the rooms could be cleaner and some of the facilities such as showers should be updated. I was pleasantly surprised by their food which is quite good for an all inclusive. The kitchen staff were all very lovely and friendly.

10/10

Exceptional

12 Jun 2017

Verified traveler

Neptune review

It's a great hotel. A little disappointed with the view out to the beach, which is what I had in mind.

Partner

8/10

Excellent

19 Apr 2017

Caroline

Beautiful quiet hotel on gorgeous Diani Beach

Pros: The staff was very welcoming. Facility is Well maintained. Would be a great place for honeymooners. Rooms are beautifully done. Their sister hotel next door had more kids at the pool so also family friendly. The food was great, mainly Kenyan inspired. Patrick at the main bar was a great guy with a good attitude. A short taxi ride to several nice clubs. Reasonably priced excursions nearby.
Overall, very happy with the hotel.
Cons: The shower water pressure was close to none, very low. Parts of shower and bathroom wall was dirty. There was a curio/shops next to hotel with overly aggressive sales people. If you are not a local or from Kenya, beware of them and the prices.
If you get the all inclusive, be ready to get bottom of the line drinks. Anything else you pay extra which is pretty much standard in most all inclusive hotels around the world.

10/10

Exceptional

12 May 2016

Tyler

A wonderful location, with excellent service, a beautiful beach on the doorstep and lovely facilities that capture the Swahili feel and provide all your comforts. Highly recommend

10/10

Exceptional

17 Apr 2016

Chad

Great Hotel Would Stay Again

We had a great stay at this resort. Food was great and the bartenders were extremely friendly.

8/10

Excellent

25 Nov 2015

Rob

Lovely spot; great staff

Excellent and pleasant staff; lovely pool; amazing beach. Only problem: aggressive hawkers on the beach; the weather was very muggy.

Partner

8/10

Excellent

30 Jun 2015

Verified traveler

Nice All-Inclusive

We enjoyed our stay at Neptune. It was the slow season when we arrived (late June) and they only had their exclusive rooms open. After reading the reviews, I was under the impression that this would be a nicer area for a couple on their honeymoon. It was very nice and well kept. Staff was really nice and accommodating but there were groups of younger students staying above us and in the same part of the hotel. I was expecting this to be adults (couples) only based on the description. The food tasted fine but both my husband and I unfortunately got sick and decided to eat at other hotels during our stay (we are from the states so it definitely could have been sickness due to traveling and nothing to do with the actual food). I wish the beach was private as we were constantly harassed by the beach boys but that's common in all of Diani. The rooms were very clean and you can't beat the price we paid for an all-inclusive. Everyone who worked at Neptune was extremely kind and deserves recognition. The grounds keeper even provided us with fresh coconuts and flowers each morning. During our stay, each night, they left a basket of fruit and one night a bottle of wine since it was our honeymoon. I would recommend this place if you are looking for an all-inclusive!

Partner

2/10

Poor

18 May 2014

Reda

This hotel is overrated, it's an average 3 star hotel at best, definitely not 4.5 stars!

6/10

Pleasant

21 Jul 2013

Roger

Great location, below avg food :-(

Mixed feelings about this place. Good points:The location is great and the beach is very beautiful here. Lovely rooms and very nice pool area/bar. Top marks for these. Bad points: Food is below average at best for this rating of hotel. I was very disappointed - really glad i didn't stay for any more than 4 days because of this. If it was a 3 star hotel, I would say nothing, but it is rated higher. Also I find it INCREDIBLE that you would get a complimentary bottle of wine, and water (good point) in your room and then every night after the first you don't get water. When I asked reception they said to go to the bar and fill your empty bottle from the dispenser.!!!. The beds in this place are as very hard. Beware unless you are ok with this.

Family

8/10

Excellent

09 Jan 2021

Grégoire

Good :
-environnement
-nice staff
-clean
-nice rooms

Bad :
-Bed very very hard
-Got really sick because of food

Partner

2/10

Poor

26 Oct 2020

NELSON

Péssimo Atendimento

Staff da recepcao totalmente despreparado, atendimento da recepção péssimo, chegada demorou mais de 30 min para ser atendido precisei de fazer impressões eles não tinham papel não trocam dinheiro não dão informações corretas um descaso com o cliente PÉSSIMO nota ZERO jAMAIS volto e farei questão de fazer marketing contra

Partner

10/10

Exceptional

13 May 2018

Carlos

El hotel está a pie de playa. Las instalaciones son excelentes.
Lo mejor la comida y la atención del personal, especialmente del grupo de animadores.

8/10

Excellent

13 Dec 2017

manuela

tutto ok

tutto ok.

Partner

10/10

Exceptional

26 Aug 2017

Niels Erik

Pas på aber der stjæler smiler

6/10

Pleasant

01 Jan 2017

Gunnel

Lever inte upp till lyxprisnivån!

Mycket dyrt, inte prisvärt!

Family

6/10

Pleasant

26 Nov 2016

Adèle

Bon hôtel

L'hôtel est très agréable. Le personnel est absolument adorable et surtout très courageux.
Cependant, il y a plusieurs points négatifs à souligner :
- L'hôtel est très loin de Mombasa et son aéroport, il faut compter en moyenne 2 heures pour y accéder. Il faudra donc prévoir un budget de 100€ AR pour l'aéroport.
- Aucun transfert n'est prévu depuis l'aéroport vers l'hôtel et personne (que ce soit sur le site de l'hôtel ou Expédia) ne communique cette information. Vous devrez vous débrouiller seul.
- Lors de mon séjour, l'hôtel ne prévoyait aucune excursion, encore une fois, vous devrez vous débrouiller seul si vous souhaitez faire un safari, visiter Mombasa ou faire autre chose. L'hôtel vous enverra vers une petite agence en dehors, Marco Polo (les excursions sont un peu chères et pas de très bonne qualité).

Cet hôtel est parfait si vous souhaitez vous reposer près de la piscine.