Papillon Lagoon Reef

Kenya , Mombasa
DIANI BEACH , .
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20 reviews shown

8/10

Excellent

24 Dec 2025

Grace

Clean room, respective kitchen, entertainment team, and cleaning staff. We used the gym and it was good. Pool needed regular cleaning.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

osman

\"Yes, the room was spotless. Housekeepers Clinton and Mohamed were very polite and provided excellent customer service. They cleaned our room and offered outstanding service.\"

Friends_and_family Family

8/10

Excellent

08 Nov 2025

Nishit

Very friendly and felt relaxed.

10/10

Exceptional

05 Nov 2025

Leilah

Everything was so exceptional so clean, welcomg staff, amazing food and great drinks

10/10

Exceptional

02 Nov 2025

White

Excellent hôtel. Belle deco, simple,propre,convivial. Plage magnifique et piscine.Singe sur place. Si vous les ignorés ils feront de même. Chat gris au bar de la plage. Prenez un peu de nourriture pour lui donner. Il meurt de fain. Restauration a améliorer. Bon mais répétitif. J' y retournerai si je reviens au Kenya

Leisure Family

10/10

Exceptional

20 Oct 2025

VANESSA

Great hotel- by the beach, plenty of sun chairs and good food

Partner

10/10

Exceptional

21 Aug 2025

Tomson

The beach location is amazing. The only challenge is getting to and and from Moi International Airport as it is a bit far and sets you back around 60 US dollars one-way.

Leisure Family

6/10

Pleasant

20 Aug 2025

Yannick

Dining options is low
Some receptionist not friendly: it looks like you force them to respond when you ask a question or you only get partial response/information

Leisure Friends

2/10

Poor

16 Aug 2025

Aniza

Not what we booked for-H

Very disappointing stay. We booked a family room with one double and two single beds but were given a room with only one double and one single. When we raised this, the reception staff were rude and dismissive, insisting it was “sufficient.”

The room itself had serious issues: loud scratching noises from the ceiling at night (likely insects in the wood), staff only sprayed insecticide in the room in the middle of the night while some of us were sleeping which was unsafe and temporary.

On the last day, the ceiling began leaking in the bathroom, then directly onto the bedroom and on my bed, leaving the room wet and unusable. Despite reporting it in the morning, we were not moved until 2pm, wasting most of our final day.

Wi-Fi was practically non-existent outside the lobby, and staff kept repeating “someone is working on it” without resolution.

Overall, poor service, some unprofessional staff members, and unacceptable room conditions made this a very stressful holiday. I would not recommend this resort.

Friends_and_family Family

8/10

Excellent

19 Feb 2025

Daniel

Great room and friendly staff
Food average, same, repetitive
Drinks poor…bad cups, never cold, no carbonation…really need to be “ on tap” not from warm bottles
Pool water never clear…not balanced

Leisure Self

10/10

Exceptional

28 Dec 2024

jaden

Very nice place

Leisure Family

6/10

Pleasant

17 Jan 2024

Verified traveler

If you want a getaway, get away from this hotel!

This Hotel certainly has its positive points. It is beautiful, well located, and has some magical attractions, such as a huge and ancient Boabab tree on the property.

That being said, although it has good bones, it suffers from poor service and lack of maintenance.

Staff is not well trained. I came to my room being left wide open all day by housekeeping, even after having reported a faulty latch, which was never fixed.

I found ripped paintings in rooms, sick cats on the property who are in desperate need of veterinary help.

Food is bland and not diverse. Lots of flies around. Staff do not know what of the food is vegetarian and what is not.

Beach is horrible. You cannot step our without 5 or 6 vendors following you. They are beyond persitant. They will in fact peer into the hotel itself and try to sell you a coconut, or a boat, or a ride, while you are at the pool. It is not restful and very invasive. If you want a beach getaway, get away from this place.

The beachboys will stalk you and will follow you and will watch you. Very creepy.

There is extremely loud music from the hotel itself at night. Badly mixed, and with loud base. If you want to have a good nights rest, you might want to stay elsewhere.

Basic etiquette among staff is lacking. I asked for a kettle in my room, and I was told if I booked a more expensive room, I might have got one. A very unnecessary comment to make, where a simple no, would have done the job.

Overall: Not even a last resort.

Self

6/10

Pleasant

16 Jan 2024

Edward

The property and rooms are great. The day to day staff was friendly and always willing to help. The front desk and reservations staff were difficult to deal with. They were very slow on responses to issues. We were often told accommodations are not possible, asked to wait long periods or come back when trying to address issues. We later found out it is their tactic to get you to pay more or tip them to get the help that should come with good service. The restaurant manager Elijah and staff member Kendi had outstanding customer service.

Leisure Family

6/10

Pleasant

13 Jan 2024

Sameer

OK Experience

I booked a Beachfront Suite which was nice (but first they tried to put me in a regular room). My friends had rooms booked - no A/C, No TV, Damp smell. Service was overall good, some staff were friendly and nice, some were straight up rude & propositioning “friendly” times after entertainment to my female friends. It’s on the beach, but next time will rebook another hotel that i know has a private beach & multiple pools. They have so many signs & rules, but it’s like zoo as they don’t really enforce it so it’s a mess & ruins experience. Food was ok. Not dying to return here. My suite had views of ocean & beach which was the ONLY great part.

Friends_and_family Friends

6/10

Pleasant

15 Dec 2021

Verified traveler

6 out of 10

The stay was okay but I wouldn't return. I paid for a type of room and upon arrival they had assigned me something totally different. I would have been okay with it if they would have asked me first. The family rooms don't have tvs. The AC is on a schedule and does not run during the day. You can't feel the ceiling fan when sleeping because they have a piece of fabric over the beds. It would have been smarter to put mesh. The room's already decent size. The food was good. The property needs updating. I primarily chose this location because it was all inclusive.

Friends_and_family Friends

10/10

Exceptional

01 Jan 2021

Casie

Don’t stay anywhere else!

Our recent stay here was beyond what we expected!
Every single member of the staff as outstanding from the manager Anthony who assisted our needs.
Frederick in reception that helped us book our train/flights.
Fredrick and Mary at the cash bar who make the most incredible pina coladas.
Sarah and her daily massages.
Henry, Raphael, Albert and Victor.

The rooms were very comfortable, clean and we enjoyed the monkey, baboon visitors each day.

The atmosphere here is calm, clean and relaxing.
We will be back!

Partner

8/10

Excellent

11 Mar 2026

Vincent

Jolie piscine mais les horaires d'ouverture sont un peu justes (10h/18h) et encore parfois ce n'est pas pret a 10h (nettoyage) donc plutot 10h30/11h00. Petit dej parfait. Par contre, pour les repas du midi et soir, on a l'impression de toujours manger la même chose. Mais c'est correct!!

Friends_and_family Family

8/10

Excellent

24 Jan 2026

Jens

Zimmer waren gut.Zwar etwas in die Jahre gekommen aber völlig ausreichend. Personal war sehr freundlich und hilfsbereit.

10/10

Exceptional

15 Jan 2026

Johan

Fantastisk

Friends_and_family Family